IndiGo Complaints & Reviews

I had a flight on 23rd oct 2018 from mumbai to ranchi via patna at 10 : 30 am. I did my security check in at 8:30 and already done the web check in. Due to airport runway closure at mumbai airport there were too rush. And i was sitting opposite to the gate. There were no announcements for boarding done by indigo person. Even there was no final call for the flight by 10:10, i just went to them but they specified due to runway closure they cannot help. It should be responsibility of indigo person to announce if a person done the security check in and haven't board the flight. They were trying to manipulate me and took my boarding pass soft copy and haven't even provided the alternative flight. Even i had tried for boarding 20 minutes according to rule but they told me it is runway closure they could not able to help me. Even if it is runway it must have been their duty to help me to reach my flight. Also, i haven't received any info of runway closure prior.

My pnr nozgkzjw was privided with coupon on boarding pass so called special services.
When handed to inflight cabin crew, the rude behaviour is not acceptable. It happened both onward and return journey.
This is insult 1. First to cheat customer by printing special services and not clarifying. She replied such type is not services are not there and so knowledgeble.

This is sweety bose, i have travelled through indigo flight on 22nd oct 2018, from. My pnr no is hgsw9a, flight is 6e 708 from raipur to bangalore. During the security check i was being asked to submit my carry-on baggage in check-in baggage saying it would be better since i had some medicines in it. My check-in baggae was of 13kg and since we two peopie were travelling my baggage limit would be of 30 kg but when i went to submit my baggage they asked me to pay 1200. I explained to them saying that since we two people are travelling my baggage limit would be 30 kg (13kg was my check-in luggage and 10kg was my friend's checkin luggage) so i still had a 7kg space but still they argued with me saying it is not considered like that and i don't have any option rather than paying them rs.1200 for my luggage of 6 kg. I request you to look into this and grant me a refund of rs 1200 as it was unnecessary and not a valid reason to charge extra from me. Your early cooperation in this regard will be highly appreciated.

On 24th oct 2018 hand trolly bag booked from colombo to bengaluru and received trolly bag, there after hand over to indigo at bengaluru for nscbi air port, kolkata, at 9.45 at belt no 3 upon received i found handel portion of trolly bag totally destroyed by ur concerned staffs, shows ther utmost negligent deliberate atitude, then and then i informed ur staffs seated near to belt 3, both were women, they wat to settle the claim by paying rs. 500/, i refused, this trolly bag i purchased from abroad, due to my back pain i am using hand trolly bag, to lodge complaint they waste my 45 minutes time, i along with my family travelled from colombo to kolkata on 24th oct, flight no. 6e-1206, myself and my family have been harassed by u, if fail to resolve my complaint within 15 days, i shall constrained to take appropriate legal steps, which please take note, photo of damaged trolly bag attaced. Chinmoy pal, advocate, high court, calcutta

I travelled along with my family from bengaluru to visakhapatnam dated 21/10/2018, indigo 6e208 0 class aircraft:320 pnr no 6e-uimbna). On landing at visakhapatnam, while we received baggage from the conveyor belt, we were surprised on seeing the condition of baggage, it was damaged and has patches like someone threw clay on it. Indigo will never ever bother about these things. They are worst. Indigo baggage handling
When we rushed to indigo helping hands of your ground staff his contact number is [protected], [protected] we received a nonsense reply "indigo couldn't do anything even though it was a clear mistake and improper handling of baggage". After having further discussion, he said “this cannot be repaired but he can offer another bag. Wow really
Finally, they offer me american tourist suitcase, that suitcase price is almost 3500, and that was low quality and compare to my suitcase totally different my suitcase cost was 6999/- which i purchase after discount. I asked for either same suitcase or else payment which indigo denied.

We obviously were not interested in travelling to indigo anymore due to this is second time happened with me last year also after many conversation on phone and mail they transfer the claim money in my account after many days but because they thought if nothing.
You are making business out of people's loss. Is this some kind of promotional offer? Are you kidding me?
I hereby attach all photos of damage suitcase, offering suitcase by indigo staff and my suitcase price and photo which i purchase form us since 4days no one giving any responds by whats up and local land line number ([protected]and [protected])
Kindly do the need full and oblige and its requesting to you please close the issue as soon as

I send my cv on shine.com for searing airlines job. Then after some day some one called me for tell me ur cv was shortlisted for indigo job. I applied they was taken atleast 80, 000 rs. Then gave me a offter letter. Before some days of joining they don't pic my call. They fraud with me. I belong to poor family i need this job and i like airlines also. It's my dream to join airline. Please help me for refunding my money.

This is with reference to booking number : gbs7js. I have booked the ticket a day before because my friend's father expired and we had to make it early morning next day. Our boarding time of the flight was 5:00 am and we were at the gates at 5:17 am, according to the so called rules of airlines - "boarding gates close 25 minutes prior to scheduled departure time", we were on time. I could see the last air bus at the bangalore gates but indigo official said gates are closed and he will not open the gates because they have to do documentation again. I have begged him like anything even though it was not my mistake as i was before time, he said he will not do anything and asked me to go and meet the supervisor. I explained my situation to each and every official of indigo airline but none of them had humanity to understand the issue and accept their mistake. Instead, they gave us a long flight of 4 hrs 30 minutes with 2 hrs layover at hyd. My friend has traveled from us to make it on time but just because of indigo's staf[censored]nethical behavior she could not make it on time. It is good to follow rules, even we follow the rules but indigo doesnt follow any rules. My next flight boarding gate opened just 10 mins before the departure time. I want an explanation for my issue and if you fail to provide me an explanation, i am going to take next steps.

Hello,
On 24th of october 2018 i had a flight from kolkata to lucknow at 4:45 am flight no. 6e 844 to which i had got my boarding pass from the airport itself and yet was told that was late for the boarding since they closed the gates given i was at the gate from 4:25 onwards and did not see a single notice on the update screen on the gate neither was i informed in any other way that the boarding has started or that the gate is closing no last calls what so ever and was not allowed on the flight.

When i have gone for check in, it has been found three seats have already assigned. All are on middle and at different locations. We are three family members and booked the tickets at the same time. It is ridiculous to find three different seats at different locations. How the airline allocate 6 year child single seat at different location. Have travelled in other airlines like jet airways, air india, air asia, however no air line has shown such stupidity. It's absolute callousness which the airline has shown. Tomorrow is the travel date in 6e 206 from ccu to del. The pnr is ftdnnz.

We have been frequent flyer of indigo and never faced such a rude or unpleasant experience in any of our trip. This time we were extremely disapointed / dissatisfied with the rude behaviour, when we left delhi, we were not charged for 32kg and were allowed, however this time it was 33 kg and the same luggage without shopping in goa, moreover, we even requested her to check again in another machine, she totally refused and only wanted the money and had already cut the receipt (1, 200/-). This was totally unexpected of such a reputed airline. Expecting a reply from your end asap. Rgds. Chintan batra / cell : [protected]. Next time would have to think to fly indigo

Dear sir,

I would like to draw your attention and to complain about an unprofessional and worst customer care experience that me and my family had encountered in an indigo counter at delhi airport that led to missing of my flight to doha and consequently a big financial burden for me as well as the clutter and unnecessary waste of time for the full family. Let me say that this is the first-time experience in my lifetime with a flight company throughout my twenty years’ of flight journeys.

The summary of our itinerary as follows:

Date of travel: 04/09/2018
Indigo flight no.: 6e 706
Ticket no.: xlli6r
Route: thiruvananthapuram to doha via delhi
Passengers: myself, wife and two kids

As soon the flight landed at the delhi airport terminal no. 1, we rushed to the terminal no. 3 to fetch the connected flight to doha.in a customer care point of view, i felt that the indigo crew member at the counter (Male staff – i don’t remember his name) of the terminal 3 was indifferent and irresponsible in his attitude towards us. He treated us so badly and instead of issuing boarding passes for us in order to catch the flight within no time, he argued that we had excess luggage. He was untrue in his statement that our luggage had been weighed and accredited at the indigo counter at the trivandrum airport without any issues.

Regardless of the merit, we were ready to pay off for the ‘alleged’ excess luggage because of the thrust of the situation as it was so important for us to arrive doha on time. For the bad luck of the passengers, the paying system at your indigo counter and office in the airport was out of order that time!!! We ran to the outside atm, collected cash, paid in your office and collected the boarding pass. But unfortunately the boarding gate was closed when we reached there after all these struggles and consequently we couldn’t travel by that flight.

We had to spent long hours at the delhi airport for convincing the indigo authority about the mistake happened from one of your staff members and to acquire another ticket to doha. Some of your officials confessed us that it was a big mistake from that counter staff who behaved as an unprofessional role model for the customer care experience.

I would like to say that as i was not able to resume my duty on time as promised to my employer due to the missing of my flight, it left a bad impression on my work life.

So, i would like to request the following compensations from the indigo company in order to avoid further legal actions regarding the insult, harassment and stress the whole family encountered at the delhi airport.

1. Reimbursement of the amount that i unnecessarily paid for the sake of ‘excess luggage’.
2. Compensation for the stress and harassment that me and my family faced.
3. Compensation for the wastage of time and money due to the missing of my booked flight at delhi airport such as for taxi, hotel and other expenses.
4. Compensation for my financial loss due to non-resuming duty i. E. My absenteeism of the day.
5. Compensation for mental agony and torturing.

I request for compensation as per civil damage for amount of 100000 indian rupees.

Expecting your prompt action on this.

Best regards,

Anas abdul rahman
Mobile no. +[protected]
Email: [protected]@gmail.com
Doha qatar

Dear team indigo,

We had made a bulk booking at the last minute due to death in family, for 9 passengers in the indigo airlines on 15th oct, 2018 from maa to bom worth inr 71496/-.
Booking id – 8692005
Pnr - fb59wv
Time - 12.15 to 14.20

Passengers reached the airport a couple of hours ahead of our departure. All the passenger’s had checked in except passenger 9 who was at the entry gate near cisf checkpoint. During check in of other passengers in the same booking id, indigo team assured passenger 1 that the boarding pass will be handed over to passenger 9 when he arrives for the check in and that all the other passengers can proceed with the security check. We were also informed that passenger 9 would be escorted until the boarding gate. We were at ease due to the assurance and support provide by the team.

However, things turned haywire when passenger 9 arrived for check in & the indigo team member did not permit the passenger to proceed without the boarding pass. Indigo team member had the boarding pass with her and did not hand it over to the passenger in spite of multiple requests & recurrent begging. Passenger 9 was harassed and indigo showed no compassion towards the loss.

It would have been an easy journey and much appreciated service, only if the boarding pass was handed over to the passenger when it was requested upon.
At such times of distress and mourning, we would expect some empathy to be shown towards the family of the deceased. However, thanks to a bunch of discourteous, ill mannered & irreverent team members who were the face of indigo, we had to experience immense stress, annoyance and tension apart from the grief & mourning. Few team members said she had the boarding pass but when asked the lady, she said she doesn’t have it and thus the entire team made a fool o[censored]s in the times of distress. All this led to passenger 9 being blamed for being late & missing his flight & had to book the next available flight with other airline in order to witness the funeral of his family member.

Indigo’s core values of high customer service, communication & efficient service were turned a deaf ear to, by your own employees.

Nevertheless, the email is intended towards the conduct of the team towards their customers for cheating, dishonesty and misrepresentation as per ipc 420 and harassment of the passenger. I would expect indigo to send a letter of apology to the family of the deceived along with the remuneration to the family members for the stress, mental torture and emotional pressure given to the family while they were experiencing the pain of their loss.

If indigo cannot cater to the requests, i would be happy to go to the consumer rights court and file a case against the harassment and mental torture that indigo team gave us in the difficult times.

I am writing this on behalf of the passenger as he won’t be able to follow it up, as he is the mourner in the family of the deceased.

Looking forward for the response.

Regards,
Family member of the travelling passenger

20th october me and my husband boarded from agartala to kolkata, the pnr num is rid7tn flight num was 6e833, one lady was in ticketing section at agartala airport her name was supriya her ruthless behaviour really made me to think this is what indigo is delivering us? What are they up to? She humiliated me like anything at agartala we had only 1kg extra so requested her to give some relaxation. But she almost used some bad words for me and humiliated me in front of everyone. Is this what you people train them? Or just you recruit just like that?? Don't you people cross check everything before appointing? Where as customer is the main thing to you quiz to grow how can you people to encourage as the other stuff also dint try to stop her all were standing and seeing the scenario!!! We will not fly with indigo in future as far as possible and suggest others too not to fly from agartala as long as this disgusted lady sitting over there.

I have booked an air ticket for my friend from Trivandrum to Bangaluru on 29th Sep 2018 in Indigo airlines for payment of Rs.2577/ through net banking of my a/c with SBI. Transcation ID fa7b0f5172f[protected]. But as per your message to my friend the transaction was not successful and the PNR NIZVMQ was withheld by you. But the amount of Rs. 2577/ was paid out from my a/c on 1st Oct 2018 as per the confirmation received from the SBI stating the transaction NSB[protected]. Since the ticket was not issued and confirmed by you, my friend was compelled to travel to Bangaluru by other mode of transport. I therefore request you to refund the amount of Rs. 2577/ received by you as my friend did not travel in your airlines due to non-confirmation of the ticket from your end. An early action is solicited.
with regards.
V. Krishna Moorthi.

Pnr wbkkhf

We had purchased fast forward for our flight with above mentioned pnr.

We checked in for our flight in the fast forward line. However our bags were the last to come as the person in goa who checked us in had not put the ff tags. We were in a huryy and that is why purchased ffd, however the purpose and money went waste.

We are frequent fliers and were very upset with your ground staff.

Even the air hostess n the flight were not accomodating as we wanted to change the pre booked meal. If it is available we should be able to change.

Very upset with indigo.

I have lost my boarding pass. I need same for ltc claim.

Details are as follows:-

Travelling from pune to ahmbd
Travelling date and time: 29 sep 2018, 06:25 hrs
Flight no:- indigo 6e 352 (A320)
Booking refernce : lifgva

Please send duplicate or any other certificate to my email id - keshav. [protected]@gmail.com

I will be very thankful to you.

Thanks & regards
Deep makhecha

My husband was denied from boarding the flight from bagdogra, despite reaching ng the counter 20 minutes before the takeoff time. This is an unacceptable behaviour from indigo authorities and customers can't be taken for granted. This us not how you treat your passengers. I would give 100 minus points to this particular staff.. It was a 9.10 flight from bagdogra to bangalore on 22 october 2018. Pathetic service and treatments. On asking ng the indigo authority to help, he rudely said you can raise complaint or do whatever you want to and was not ready to let the passenger board the flight. Is this a local bus in a village that you talk with such disrespect to your customers. This is such an unacceptable behaviour.

Hi officials,

I had selected seats no 26f and 26e (Free seats) for my flight 6e 528 dated 12th october 2018 from bengaluru to pune.

I was allotted 28 b and 28 e seat, my question here is if my seats were changed i should have been informed also when i talked to the indigo representative at the baggage dropin counter she said she couldnt do any thing but instead asked me to request fellow passengers to exchange.

Further i did that too but in vain at last me and my wife needed to travel in different seats wherein my wife's seat was in between 2 male passengers and neither of them was eager to exchange the seats.

This is really a pathetic service from indigo should have at least informed the customer about the change and surely i will not refer this to any of my friends who are regular flyers.

My flight 6e 476 was delayed for more than an hour and half and we reached my destination city 12 at night rather than 10:40. We did not get any sort of complimentary meals or water. On asking the staff members they told me they won't provide us any. It was inhumnae and totally unprofessional of this company. I had two kids with me as well. A little bit of refreshments was what was expected by evey passenger there. Highly disappointed.

I had booked my flight to hyderabad from bangalore for the date 21.10.2018 at 23.30.. I was denied checking in even though i reached well before closing time at 22.45. I had to book the next flight for the next day at 5.15 and had wait for whole night in the airport. Please let me know why it has happened although it has clearly mentioned in the tickets that boarding closes 25 minutes before schedule of flight