IndiGo Complaints & Reviews

I had booked indigo flights for my family to goa via mumbai through makemytrip on 21st june, 2017 for travel on 17th august, for indigo flight @ 10-25 am.
I had pre-booked (Two days prior) a taxi to take us from gandhinagar to ahmedabad airport at 9-00 am so that we would have reached @ 9-25 am approximately. The taxi driver arjunbhai called up at 8-45 am to inquire about the timing for travel to ahmedabad. I conveyed to him that he should turn up immediately so that we may undertake travel to the ahmedabad airport. He did not turn up at 9-00 am. Hence we started calling him to urgently to take us to the airport. He conveyed that the taxi had left to arrive at our residence to pick us up & drive to ahmedabad airport. However, till 9-10 am, taxi driver did not turn up. Hence we started looking for alternative of auto rixa to take us to the airport. We got auto rixa at 9-20 to take us to the airport.
We arrived at the ahmedabad airport at approximately 9-50 am. Immediately we proceeded to indigo counter to check in.
Lady at the counter took our printed ticket cum invoice issued by makemytrip on behalf of indigo and started to issue us the boarding passes. We deposited our check in luggage on the weighment scale. However, mr. Sangram (Identified later) who came in from behind and advised the lady not to issue the boarding passes as it was past time and counter closed. We requested and informed mr. Sangram and other officials about the reasons for delay due to taxi driver not turning up in time and to plead to allow us board the flight since there was sufficient time and we would miss the entire trip. Mr sangram was adamant and said that it was a case of "no show" and did not allow us to board the flight. At about 10-00 am he suggested that we take another direct indigo flight to goa at 13-05 pm on the same day. He sent some official with us to the indigo booking counter at the airport to book direct flight. We asked for the complaint to be booked for denial of the flight services to us and wanted to take picture of him/his employment tag, which he denied. However, he conveyed that his name was sangram.
At the indigo counter, the booking counter lady informed us that we could register the complaint at customer. [protected]@goindigo.in. She informed us that the flight charges for the direct goa flight would be inr 35568/-. The official who had accompanied us advised her that the amount of inr 10732/- for "no show" flight may be provided as deduction. Hence we were billed the difference of inr 24836/- at 10:08:58 on 17th august, 2017 for flight 6e161 to depart at 13:05 (Pm). Four seats were not together and were at different locations / positions. We had no other option but agree to make the payment through credit card for inr 24836/- to interglobe aviation ltd.
This indigo flight 6e161 which was to depart at 13:05 was delayed to 13:20 as informed vide sms at 11:48 am. At the boarding counter undersigned checked up with the indigo official who conveyed that if there were passengers, they would wait for the boarding and not close the boarding gate before 25 minutes. 6e161 was further delayed without any announcement or message and ultimately took off at 13:35 pm.
This seems to be a case of
1) predatory pricing (Inr 10732 vs inr 35568 i. E. 330% of original fees). Huge profiteering of 230% and more.
2) fraudulent transfer of the innocent tourists/ passengers from hopping flight from ahmedabad to goa to direct flight from ahmedabad to goa at the last minute
3) cheating and forcing the passengers accept additional flight fees. As we observe that direct flight booking was done at 10:08 am for 6e161 well before departure of 6e984 at 10:25 am.
4) delay on behalf of indigo from 13:05 to 13:35 for 6e161 is self-pardoned without any damages to interglobe aviation ltd. And reimbursement to passengers.

You people are really fraud.. As per your rules and regulations 15kgs are allowed in check-in baggage and mine was less than 15kgs, still they charged me rs. 2100 for extra weight.. That time i was in a hurry because my flight was about to take off, that's why i didn't ask anything and just gave rs.2100.. Now only i saw that 15kgs are allowed.. Now i want money back else i will take strict actions against you.

Hi this is axchita. I got a call from them in the month of sep 2017 telling about indigo ground staff openings they had.
They asked me to pay rs 71, 000 to complete all the procedures for which they have mentioned in the email that the amount will be refunded in case i could not clear any of their rounds, i have got the job confirmation also and a offer letter for indigo but i tried calling them multiple times post that to understand the procedure ahead but bloody they are not answering my call.
I want my money back since i have no clarification about the job.
This is a bloody fake company, their executives could not speak proper english and could not write a proper mail also and promise job to poor people.
Their email id is hr. [protected]@outlook.com and the point of contact is payal - [protected] and other hr senior who spoke to me is amit - [protected].
Please take a corrective action and feel free to revert back on [protected]@gmail.com.
Thank you

Attached below are the screenshots of the emails i got from them.

I am traveling varanasi to bangalore and my pnr no. Is u9h35c where i have received a message stating that my flight timings got rescheduled after that when i have called to indigo customer care those person are telling i can't able to change the timing as per the rules if a customer received a resheduling msg he can change the timings as per his convenient time.
Last time in the month of april same thing happened and i have rescheduled the flight as per my convenience. Now indigo team is telling that last time was exception. I am not understanding that what is the problem.
I want a solutions and i will not leave like this.

I was travelling to mumbai from usa and then domestic from mumbai to nagpur via indigo airlines within 24 hrs of arrival from usa.
I called the indigo airlines customer service for information about allowed baggage. The representative informed me that since i am travelling international withing 24hrs i have a different rate of payment for my excess baggage which was approximately :
Rs.500 for 5 kg
Rs.750 for 10kg and
Rs.1000 for 15kg

But they never informed that we need to prebook your excess baggage.

I was surprised they charging me rs.300/kg at the time of check in for my flight. Since i did not prebook my extra baggage. I told them i was not informed about pre booking baggage but no one listened to me and i was made to pay rs.5000 for my extra baggage.

Customer service is misleading and they themselves do not have complete information. Very disappointed with the service.

Hi,

I am corporate flyer with indigo airlines and so travel atleast twice a month by your airlines.
I was yo catch 6e 3612 morning 6 am flight from mumbai to delhi.
I reached airport a bit late due to non availability of cab and was further delayed due to security check which was held up due to school picnic chaos. During security check up there were announcement by other ground staff to move ahead and do there security check up. There was an indigo staff standing over there but had not made any announcement regarding final call in fact he was busy with his mobile. After security check i headed to gate no 29. The moment i reached i saw the bus moving on several request to mr. Vipul the ground staff that he could hold the vehicle he flatly refused and was very rude to talk to. After me there were another 4 people who had reached later. All were requesting to atleast request him to talk to higher authority and let us in.
But mr. Vipul did not budge and was not interested in talking and was rather rude.
I do understand that i was late to each airport and this was my first instance to get late for the flight. Would have been kind of him to speak to us properly and atleast requested the managers to let us in. Due to chaos at security i had to miss my flight and had to pay 4600 to rebook the next flight.
I would appreciate if the ground staff should be more courteous and helpful to the flyers.
People like vipul should go under training to handle customers.
Now i have boarded this 6e 964 flight which was to leave at 7.50 from mumbai though the doors are closed at 7.48 the standard ontime closure but the captain has made announcement that flight will be delayed by 20 minutes as there is traffic congestion.
If you claim to be on time then it should be ontime always. While writing this mail at 8.20the flight has not been pushed back. When we are paying to be on time then you should make sure that flight is on time as always.

Hope that we get to know some feedback and some training programme given to mr. Vipul’sfor handling customers
Vikas naik
[protected]

Sent from my iphone

I deepak bisht, flight 6e939 airline pnr jievvh gate no 14b from delhi to guwahati, when i reached guwahati i found that the baggage was opened by someone and my wallet was missing, my all documents related i. D proof, address proof, my pan card & some money inside it were missing. When i got to know this i went to the complaint counter they suggest me to complaint online.
Please do favour to me and its a request to take action against my complaint
Date of incident - 29.10.2017
My no - [protected], [protected]
Email-dpkbst31. [protected]@gmail.com

I am a regular flier with indigo and on 26th october 2017 i travelled from kathmandu by 6e 032, seq. No. 0036. On my arrival at delhi i found that the suitcase which was locked had been opened. At a quick look i could not notice anything missing. But when i reached my home i found that some money is missing and the culprit has opened every letter that were in my suitcase thinking that they contained cash. This also means he had plenty of time to search through the locked suitcase.
If this continues how can there be credibility? I fly at least 15 times a year on an average since last four years. Now, indigo has become not so good regarding time keeping, and adding to it theft too... Please make an enquiry..
Nilima toppo.

I had booked a indigo air round trip 8 tickets from delhi to ranchi on 13th october 2017 from cheapticket.in (Booking id: 1289904 air line pnr : b7vhwi) amounting rs. 20416.
We were going to attend marriage of my cousin brother but due to death of a family member we cancelled the tickets from the website cheapticket.in. On 20th october 2017.
At the time of cancellation they didn't showed the cancellation charges and it was not mentioned on their website also.
They had taken rs.19972 as cancellation charges which is very high.
They are neither waiving off the charges neither allowing me to travel on the tickets.
This is really unfair on airlines part. They should atleast consider genuine and unavoidable reasons. If you cant waive off my amount atleast allow me to travel on my tickets because now we can travel on the dates decided.

Mr/ sir and madam mai apko batana chahta hu ki mara 1st and 2nd round complat hogaya hi abhe 29/10/2017 ko final round tha but abhe unka offec ka number band aa raha hi mr rahul sing na jo fess payd karne kaley kaha maine step by step pada kardey 1st 2500 2nd 7500 and 3rd12500 jaha mine pisa dale vo ics solustion ka name sa dala muja dilhi gudgone haryna sa call aya tha indgo ariline sa ya unka offec ka number hai o[protected] mai bohat problem hu agar muja job nahi meli to mar javuga q ka muja mara mami papa na ghara sa nekal deya ya job ka chalta abe aphe batay mai kay karu mari padi bhi stop hpgye bhot kuch jal raha hu sir mai so plz halp me

Hello. My name is yashodhara gogoi lahon. On 24th october 2017 i took the flight 6e-3645 from guwahati to new delhi.
The entire flight smelled of poop/cow dung, the whole time. It was disgusting. What has triggered me more to write this complaint is, my suitcase also caught the smell. This is really unacceptable from an airline like this. How unprofessional can you all be? Last year also a similar incident had happened. Please invest more on the hygiene department. It is totally awful. Just hate the entire experience.

Travelling from ahmedabad to bangalore, we have total 3 laugauge bags out of which 2 bags has damage by missing handling of your indigo team. And the same inform to your luggage handling team specially mr. Vinod d. But he has fool us he has not given any writing complaint even so many varble cumminication he told me that "you will receive call from indigo customer" and we will compensate the best but i have wait 3 to 4 hours i have not received any call than i called to indigo customer care and then customer care executive told me that he will call back within short time. But he called me very late around 10 pm and telling me unnecessary word which is not acceptable to me. I want my luggage as i have given to you at ahmedabad airport. If indigo will not satisfy us the same details will post in social media site.

Unhappy the way your indigo team handling customer. Hope you understand and do needful as earliest otherwise in future we never book with your airlines.
I will wait for till tomorrow otherwise will take necessary action.

I have more photos but unable to attached all of them, because as per policy only 2 mb is allowed so attached only single photo

I booked one ticket ref. No. Xcetgm for bhubaneswar to chennai for 8th october 2017 on 27th september. The passenger name is pallav kumar.
Unfortutnoly ticket booking not successfuly as per indigo airlines and informed me that you will get your amount. My bank transection no. Igaccaaws7 for rs. 6703/-.
Still i have not received any due amount. I asked my bank regarding my amount. From call centre of banking service i got sms tht your transection igaccaaws7 has been successful and settled on 28 th september 2017. For more details you contact your merchant.
So many times i caiied indigo call centre. Every times attendent insured me to get amount and provided one pgi ref. No. Jsbi[protected]. And requesting to send mail to you.
I here by attached my bank details.
Please see the matter urgently.

Hi team,

I have charged 2250/- as cancellation charges in indigo airline against the ticket price of 3500/-, that mean i am only eligible for 1250/- as refund amount. Please note i am cancelling the ticket for 25th nov 2017 which is 32 days before from scheduling. Not getting any clarity why this charges is very high. As per the customer care it is there company policy. I have written an email to them. Please check the attached document.

This is my humble request to you all please verify why the charges is high and also help me for the same. This kind companies just trying to get more revenues with public money illegally.

Hope i will get the proper response from you

Dear sir
To introduce, i am abhay kumar gupta vp - operations, haldiram snacks pvt. Ltd. Noida. I and my family travel frequently to different destinations preferably by indigo.
On oct. 10, my family was schduled to fly from delhi to kolkata at 17.55 hours by 6e 307. The passenger details are as under
1. Seema gupta female age 52 yrs pnr sdyp2g flight 6e 307 at 17.55 hours
2. Shatakshi gupta female age 19 yrs pnr ue8yfg flight 6e 307 at 17.55 hours

They checked in well in time. Since my wife had a problem in walking so she was trying to take a lift for boarding gate instead of escalator but due to rush hours it took some time.in spite of all difficulties still they managed to be at boarding gate just before 17.20 hours at the time when a staff member of indigo was making an announcement that this the final call for passengers for flight 6e307. Though they were present in front of this person he did not allowed them to borad the aircraft and offloaded by saying that you are late. They were late or they were the only two passengers left behind to take to aircraft (There were only 160 passenger, hence boarding completed early). So instead of arranging a transport to aircraft they preferred to off load them. They were asked to take next flight without mentioning that they need to buy another ticket. They were asked to purchase another ticket and boarded the next flight at 07.35 pm. Because of all this my family has gone through a trauma and stress. We have never faced this situation in our national and international travel. We understand the importance of rules and regulations and believe in following the same. We are not like any other person after living in abroad for 30 long years travelling frequently almost every month nationally and internationally.

To cut the long story short i would like to know is this is the way to deal with two lady passenger who were travelling alone considering that the indigo flight is more secured safe and always in time. Or is this one another way of making money. I am wrting this to you becasue both the passengers have not violated any rule of airline. Simply because the indigo staff was rude all this happened. I would appreciate your positive reponse by granting refund of money paid towards buying two tickets by my family on airport, if you wish me and my family members to continue as a member of indigo family and travel by indigo. As you know many options are available, we will be forced to change our preferred airline and i mean it.

Looking forward to hearing from you soon.
With regards
Abhay kumar gupta
Vp - operations
Haldiram snacks pvt. Ltd.
Noida
Tel. [protected]

Hello sir,
My name is praveena i have applied for air ticketing and ground staff jobs which is posted in shine and then i got a call from vineeth indigo hr said to pay registration fee 2600 rs to the account (Union bank a/c name - amith kumar, a/c no - [protected]) after that they kept me online test and asked again 6500 for university verfication and police verification and they conducted again an telephonic round first i refused to pay but again they said a lot stories and i paid i paid 6300 to the account (Icici bank a/c name - neeraj kumar, a/c no[protected] they had send me soft copy of call letter. I'm attaching the call letter which i have received and said i will get hard copy with in 10 days but for that again i need to pay amount for bond (For 1 year bond they were asking 70, 000, for 6 months bond 40, 000 like that) i said big no to that. I want to claim my amount, i had not got it and now phones are switch off what to do their email id is [protected]@india.com and the person who called me is vineeth his number is [protected] and the person who were calling with vineeth to pay the money for bond is sunil his no is [protected]. They are making a bad name to shine.com and also bad name to such a big company indigo pls take action on it

Dear sir,

Undersigned had booked ticket under "pnr mg1gma" on 21st/oct, and the payment process through credit card was done through the process associate mr. Rahul sahu.

However e-ticket was not issued due to system error and mr. Rahul promised that it will be sorted within 4/5 hours of time and assured to call back & confirm status of e. Ticket issuance by or before 10am on 22nd/oct. Pl listed to the voice recorded with his goodself.

Udersgined did not receive any call from mr. Rahul as promised on 22nd/oct, hence called reservation office & discussed with mr. Chandan kumar who confirmed issue will be sorted and e-ticket will be issued soon.

Checked with citi bank who confirmed that the payment rs 7636 have been debitted to the merchant under approval code "401860". Append message of payment confirmation that was received from citibank.

Quote:
—
Citibank

Dear citibank cardmember,

Thank you for banking with citibank.

Rs.7, 636.00 was spent on your citi credit card ending 5241xxxxxxxx5000 on 21-oct-17 at indigo. Your available credit limit now is rs. 10, 618.59. View all your card details instantly, with citi mobile. Click http://citi.asia/INMBOLCCD to download.

Save while you spend with over 5000 offers & privileges on your citibank card. Know more

Assuring you of our best service at all times.

Warm regards,
Manager - customer service

Visit us at www.citibank.com/india or call citiphone.

Did you know?

You can convert your credit card transactions of 2500 or above into simple emis.

Check eligibility by logging into citibank online

© 2013 citigroup inc. Citibank and arc design is a registered service mark of citigroup inc.

This is a system generated information and does not require any signature. Please do not reply to this message. This e-mail is confidential and may also be privileged. If you are not the intended recipient, please notify us immediately and do not disclose its contents to any other person nor copy or use it for any purpose. _ reference no: [protected]-aucnp1

Unquote:
—

Please issue e. Ticket at the earliest under advise.

Sincerely
Ajith kumar gopinath
Tel:[protected]
E. Mail: [protected]@hotmail.com

Dear sir,

I want to report unethical conduct and cheating on behalf of indigo airlines. We had booked a ticket from bangkok to lucknow via kolkata on 22 oct 2017. Our flight from bangkok arrived 20 mins late due to which we reached check in counter 35 mins before departure. Indigo staff straight away refused us entry and told us they cannot do anything. With no choice left we had to arrange hotel for night and flight ticket for next day which not only caused emotional harrasment but financial damages in tune of 14000 to us. We request to log a complaint against them so that we get our refund for the money we spent due to indigo unethical conduct.

Regards
Sumveg bakshi
[protected]
Lucknow

I had a flight booked from patna to delhi on 21.10.2017 flight 6e 4367 after reaching airport before 25 min of departure we were told the counter was closed and we had to rescheduled the flight by paying the charges again can u please explain why was the counter closed before 30 min of flight departure we had very bad experience and there was no responsible person at the airport
We will now not prefer travelling by indigo and will share our experience with our friends n relatiives too to avoid using indigo in future

My friends flight was booked from patna to bangalore. Web checkin was done. She was present at airport prior 45 mins to depature.in the display your flight status was showing security check. After waiting for 15-20 min i went to check if boarding has started they said that the boarding is closed and flight has moved prior time. Can you please explain if you had started the boarding of passengers why was it not displayed and how can a flight leave before time without boarding the passenger who has done web checkin.
Your staff at patna airport was so rude, she did not even listen to to what my friend was saying.
Kindly look into the matter.

Regards
Samir kachhap