IndiGo Complaints & Reviews

We are passengers of flight 6e 961 (Pnr number: d8kdkf) which was scheduled to depart from kolkata (Ccu) at 21:30 and arrive at mumbai (Bom) at 00:15 on 9 september 2017. We had specifically booked this flight as we were boarding a flight back to south africa at 04:30 on 10 october 2017 and were required to be present at the mumbai airport 90 minutes before departure; which would have left us with more than a sufficient amount of time, had the indigo flight departed on time and as promised. The series of events which prevented this, took place as follows:

- we drove four hours from mayapur arriving at kolkata airport at 4:30pm;
- we immediately proceeded to check in at the indigo counter and proceeded through security by 17:00;
- after proceeding past the security gates we then received an sms from indigo at 17:45 that the flight was to be delayed to 00:05 on 10 october 2017 due to air traffic congestion at mumbai airport;
- upon receiving this sms we proceeded to contact the indigo call centre in order to find a solution for us not to miss our international flight back to south africa;
- indigo then referred us to duty manager at the boarding counter who was projoto;
- we then proceeded to inform projoto about the situation we were facing, seeking advice on any further delays;
- we were advised by projoto that the flight was to be further delayed and only depart kolkata at 00:40 due to a large pothole on the mumbai runway causing the runway to close and leaving a possibility for the indigo flight to be cancelled;
- after thirty minutes, we followed up with projoto who informed us that there would be no further delays and that he had arranged for indigo personnel to be present at the mumbai airport upon our arrival with our boarding passes to allow for us to promptly board our international flight;
- at 00:30 we enquired as to why we were not boarding the indigo flight as yet according to projoto's instructions and only then did he inform us that the flight had supposedly been cancelled;
-we were then sure that we would not make it for our international flight back to south africa and then requested the indigo duty manager to arrange for us to fly with indigo to dubai on the earliest flight so that we would be able to catch the last leg of our international flight which was to stop over in dubai;
- projoto blatantly laughed at us and stated that this would not be possible, leaving us with no further options;
- at 00:45 he then received a phone call and informed us that boarding gates we were now open for us to fly to mumbai;
- we were still made to believe that indigo personnel in mumbai had arranged our boarding passes and would be waiting for us to arrive at mumbai airport. We were provided with a contact number of the duty manager at mumbai airport (Nadeem) who was meant to receive us and keep our boarding passes;
- after boarding, the indigo flight took off at 01:40 and we were in communication with the flight attendant (Neha) regarding our situation who agreed to assist us in promptly existing the aircraft upon landing in mumbai;
- we landed in mumbai at 04:20, existed the aircraft with no assistance from nadeem and proceeded to baggage claim where our luggage was not fast tracked as promised by projoto;
- we proceeded to contact nadeem who informed us that he was unable to retrieve our boarding passes as promised and informed us that out international flight had departed.
- we had to demand assistance from nadeem, who then sent another indigo employee to transfer us to the international terminal, where we found nadeem;
- we explained to nadeem that we have now missed our flight back home due to indigo's delays and are now stranded with a 2 year old kid with no place to go.
- we received the standard indian response, "there's nothing that we can do!"
- after 7 hours of multiple encounters with indigo, the terminal management and emirates mumbai (Who told us that indigo was responsible) we were left with no option but to find our own means of getting home.
- we had to loan the funds to purchase air tickets back home at a total cost of zar 15 024.
- indigo airline needs to be responsible for this cost as it was due to their falsified information and "don't care" attitude that we missed our flight home.

We understand that flight delays are circumstantial and that carriers are bound by the regulations of airports authority of india; however, there ought to be contingency plans in place to prevent such catastrophes and protect the interests of passengers. As foreign nationals visiting a country which is meant to hold ethics and principles in high regard, we are extremely disappointed and appalled by the service we received from indigo and mumbai airport. A trip that was planned in advance to discover and develop an appreciation for our heritage turned out to be one of pure misery. From this experience we would not recommend travel to india especially not via indigo airlines to any of our family and friends in south africa. We require a refund of the costs borne to purchase additional tickets to south africa. Indigo claims to be a an award-winning airline and are now required to compensate us for our losses and debt due to indigo's poor service delivery. Should we not receive feedback regarding our refund, we will have no other option but to expose the airline to the broader public domain via social media.

We were sent an email suggesting rescheduled flight and if we want to book another flight or cancel at no cost. But when we cancelled it we have got back zero refund. It was not mentioned anywhere that booking through an online portal would give us no refund. This needs to be checked into and atleast half of the amount should be refunded. Or the messages should not be misleading

Booked a flight to coimbatore from hyderabad on 14th oct, 2017 at 20.50 by end of july itself. Without any proper intimation they rescheduled the flight 12 hrs prior to actual time.
When reached airport on 14th oct 7p. M without knowing the flight departed in 9.25 a. M itself. I asked for the reason, they said "cancellation of flight might be a reason for rescheduling". Because o[censored]rgency i asked for immediate flight they said flight is available at 20.50 (Time booked by me) and proceeded to pay with a current amount of rs. 6375. After receiving boarding pass and crossed security gate i realized the same flight booked by me and got confirmed in july itself is ready to depart.
Wondering to know the same flight was available on same time but rescheduled my booked flight without any confirmation from me. More than that pnr number issued for new booking is same as departed flight.

Eventually realizing that they made me to pay for same flight booked by me in july.

Looks like this is now a kind of strategy.
I had a flight from bangalore to delhi on the 11th october at 6:05 am. However, the security check was so crowded that by the time i could finish mine it was 5:40 am and i reached the gate by 5:43 am (Had to sprint).
However, i was not allowed at the gate.. They (Mr raghavendran the then indigo manager) said the gates were closed at 5:40 am.
Well, we were around 8 people who hadn't boarded the flight.
I was asked to meet another attendant at gate 8c. The info was nothing but to take a ticket for the next available flight with a whopping extra cost of rs 12, 800 (For 4 tickets). I had not other option than to buy.
However, i later when spoke to my co-passengers heard this happened with them too and had to pay up 5k as extra and on discussion many more had seen the same experience.
One passenger a lady was to travel to chandigarh and had no money with her.. She was left crying not knowing what to do.

What kind of strategy is this? I once had a freak incident with spicejet just 10 mins for flight's departure.. They picked me up in their jeep and dropped at the flight. Why is this not the case with indigo..

What should i do now? Go with a consumer complaint?

Who is responsible for this.. Airport authorities? For the huge rush at security check or indigo? For not helping us get to the flight.

Why are we consumers being targeted..

I was travelling with indigoairlines from amritsar to srinagar with my spouse. I want to bring to your kind notice that your manager mr gurmeet at amritsar airport misbehaved with us and particularly with my spouse. As she has lot of medical complications she got sick and get blood pressure shot up to 220. Now we have to get her hospitalized. I request the airport authorities to take necessary action against him or otherwise i might be have to start the legal proceedings against your company.

I was travelling from lucknow to bangalore and i had a halt of 2.5 hours at new delhi airport on 14th october 2017. When i reached bangalore airport i found that one of my suit case was missing.
My baggage tag number was - 641618
Ct baggage description - bu22hwx.
Passenger name - manoj kumar
I am really upset with this kind of service from indigo airlines and i am facing this issue second time. I have lodged a complaint at bangalore airport and i am expecting an immediate response and i am expecting airlines to take care of passengers luggage with utmost priority to improve the service.

Pnr e7jgxy. Flight from pune to cochin.
My handbaggage was weighing only 5.5 kg but it was forced to be loaded as checkin baggage. Upon receipt, the bag was in opened condition, seal was broken and my book "theory of cookery" which was safely placed in the bag was missing. Front zip also was in opened condition. Highly dissapointed with baggage handling.

Dear sir /maam
I am travelling through flight no 6e6235 to patna on 14/10/2018
But due to traffic i reach airport by 2:50 pm and i request the ground staff that to plz help me out for fast service but despite this they first send me to boarding counter there they tell me go to the 6d where the lady despite of listening my request she use to busy on facebook other non sence work and after 5 min she tell me go with the baggage and she refuse to give me any extra help but somehow i mange to reach final boarding by 3:20 but they refuse to help and say that sir you provide me the m. No i will remind for your flight and stats laughing then a lady staff help me sir i will help you and call her supervisor he is am he is good and mange what can he do after this suffering i am existing out then i want an exist pass from an employee then i call him for help then one guy mr arya come rudely kaha kaha se aa jate hai... Mera time kharab karne...
In this suffering one of precious thing is lost, my wife is pregnant and she is so much harashed during this and your staff continue in social networking... And taking a fun out of this
Sir i really want a strong action against them they are not responsible employee they are just coming for making joke..

My details is as below
Abhishek narayan sinha
Cell [protected]/[protected]
Mail id abhisheknarayan. [protected]@icicibank.com

I am chirag vijayvargia from udaipur rajasthan. I had flight on 8 october from new dehli to bishkek kyrgyzstan via dubai. I booked ticket online. Pnr number is ny6jgc... Whe n i was go for boarding tht time they told me u need visa for dubai stay... But when i booked tickt tht time no tell me about visa problem... Many times i went dubai via coonecting flights tht time no need visa... Issue is that if indigo need visa connecting flight why they not told when i book tickt nd why confirm ticket if visa needed... So i missed my flight on 8 october... I am student 22000inr not return... Please suggest me nd refund my money...

I had booked the flight tickets on 06aug'2017 by contacting group desk of indigo airlines for 12oct'2017 travel date for 16 people with the amount of inr 20544. Under the sixteen people, one person name (Sunita) my mother was not well and she was suffering from lever disease. I had sent request to change the travel date from 12oct to 16nov by waiving off the change fee and forwarded the medical documents as well. But they denied the same and i have not travelled and airline has forfeited the entire amount of inr 20544 and not refunded single penny.

Sir/ madam, i have booked a ticket holding pnr o5qhhl from pune to delhi on 14.10.2017 since december 2016. Now i want to do web check in the flight, but on going through the company website, it is seen that no seat is available for. To select a seat either i have to pay rs. 300/- or to go to airport counter.
As i have already paid the money to the airline then why the web check in facility is not available for me. I also called the indigo customer care for clearance, he also said that you have to pay extra money for selection of seat or either go to airport for check in. It is totally injustice to me as the airline is not providing the web check in facility to me.

I bai qun fang take indigo 6e252 on 10 oct 17 pnr cgji5x and on arrival kolkata found one luggage bag complete damage pir was raised with indigo ground staff and bank account details given for reimbursement but till now no steps taken from indigo airlines unit, not even acknowledged the complaints.
Thanks
[protected].
[protected]@yahoo.co.in.

I, gopal ravindranath, travelled from trivandrum to delhi on 9/10/17 vide indigo flight no 6e 5062. This booking was rescheduled instead of my booking in flight no. 6e 359 on 9/10/17, wherin i had booked a veg meal and insurance policy (Insurance no. [protected]). These two services were not incorporated in my rescheduled booking.

Kindly reimburse the amount paid for these two services to indigo company which i have not availed. Kindly do the needful in this regard.

With regards
Gopal ravindranath
[protected]

I was travelling from delhi last evening where my bag which i gave for check in luggage has around 1000 rupees, when i returned back to ahmedabad and collected my luggage and returned home i noticed that the wallet inside my bag was open with no money inside, not a single penny was left and my open wallet indicated that someone took out the money from my bag. I want to lodge a complaint againt indigo as it should be the airlines reponsiblity to take care of my valuables when i checked my bag in.

My flight was from bangalore to lucknow via new delhi (6e 485, 6e 6612).

The cabin pressure was not balanced. While landing i felt too much air pressure. There was a severe pain in my ear. When i came out of airplane i was not able to hear properly.

After 2 days i had to return to bangalore with indigo only. I was so scared that i cancelled the flight and booked a new flight in jet airways.

I returned bangalore with jetairways and this time there was no air pressure issue.

Its is almost a week since i travelled in indigo, i m still not able to hear properly. I went to a ent specialist doctor for a test. I am taking medicine now.

Its is my sincere req to indigo to fix thos issue. This will keep troubling passengers.

Dear sir / madame :
My name is kirti l. Shah and i have been flying on indigo for the last 5 years. When i am in india.
My pnrs are as follows.
R7i9hv. Bom-ccu-del. Kirti l. Shah
N74s7v. Del-nag-bom. Kirti l. Shah
Hd2rnd. Bom-ccu-bom. My team. Vessaoker, bamaniya, gomes.

Stop calling my usa residence number +[protected] in the middle of the night regarding schedule change etc. My residence number was not listed in the reservations.
Regards!
Kirti l. Shah

Dear sir/madam,
I have canceled ticket but still not credit my account against cancellation ticket amount so. I am requesting to you please credit my ticket amount..
And the detail as below.

Pnr no - ngguxn
Name - santosh kumar sinha
Account no - [protected]
Ifsc code - bkid0004598
Branch - harmu, ranchi
State - jharkhand

Thanking you
With regards
Santosh kumar sinha
Mob no [protected]

Hi,

I am raising this complaint against indigo airlines, we boarded the flight number 6e534, pnr: uftvpq, from kolkata to chennai on 9th october 2017, flight was at 6:20 pm ist but they didn't inform us firmly that it will be 3hours 30 minutes late, while taking boarding pass they informed flight is on time, then we boarded the flight at 7pm ist and the flight started moving exactly at 9:55pm ist, we didn't have the access for airport and restricted to flight for almost 2 hours and they didn't provide any refreshment as a good will gesture, we were still okay but once we reached chennai, our 2 bags were missing, and after waiting for another 1 hour the help desk said, our bags are still in kolkata and when it will come they do not have that information, i traveled with my aged parents, for this extremely worst service and harassment we paid almost double fare and came home at night 2am ist, please take some action and do the needful to return our bags and please take it as a high level escalation, we are suffering got indigo airlines

My father is a regular traveller and usually travels with indigo airlines but never had such a bad experience. The delay in the fight due to bad weather condition can't be ignored but the response, support and feedback from indigo staff at the airport was not at all accepatable. Such untrained staff and they don't even know how to respond or react in such situations or how to make your customers feel comfortable or satisfied. And the refreshments provided were not up to the mark. It was just not acceptable at all. I will not travel and neither i will recommend anyone to travel with such airlines in future. Please look into this matter very seriously. As airlines leaves their customers in case they are late but their should be done something if the same happens in case of airlines.

Dear sir/madam,
I travelled by indigo airlines from kochi to hyderabad on 8th october 2017 late evening (Via flight 6e 263). Upon arrival in hyderabad, i noticed that my check-in baggage was tore from one side due to mishandling by air lines staff. I immediately searched for a indigo on-ground personnel but no one was available. Since it is a late night arrival and i am new to the place i was not in a position to search more and i left the place thinking that i shall register a complained on indigo customer care. When i talk to the customer care today they are saying they cant do anything because i didnt register the complained before leaving the airport. The baggage was mishandled even after the it was tagged the fragile card. I humbly request you to look into the same and do the needful. Looking forward towards favorable response. Attached is the damaged baggage photo took from airport when i received. — yours faithfully
Syam k s
Syam. [protected]@leighton.co.in
Mob.[protected]