IndiGo Complaints & Reviews

Hi team,

We are four family members. One of our family member (My mother) is quadriplegic since three years after spinal cord injury. She is a wheelchair patient and requires 100% assistance from the family members in every activity as she cannot use here limbs on her own.

We will be travelling from delhi to ahmedabad via indigo airlines on 27 aug 2017 @6:25 am and had booked the flight almost a month back. Looking into the criticality of my mother, i had reserved wheelchair and front rows seats of economy class for all the four members i. E. Seats 1c, 1d, 1e, 1f for easy handling of patients and make it sure that we all are by the side of patient. The reservation was done way back on 7th august.

Now, the flight has been cancelled by indigo and they have scheduled another flight that is on 27 aug 2017 @ 07:55. I called them regarding my already reserved seats but they are saying they have only on seat reserved in front row that is for my mother and rest no seats are available in front.

This is very disappointing, who will handle the patient. How can she sit alone and handle herself, that is not at all possible. After talking several times with the indigo customer care, they gave just two seats together in front row.

I mean they don't understand that a patient is travelling and they should not change the reserved seats. Kindly treat this matter on urgent basis. Below are the complete details:

Old flight details and pnr:
Flgt no: 6e517
Pnr: x63zgb, tiectx

New flight details and pnr: 6e4373
Pnr: x63zgb, tiectx

Sir,

Myself gireesh ks (Indigo member no. [protected]), booked 2 flights through indigo website on 20 may 17 in armed forces personnel category. I tried for round trip option at first, but in that time it was showing booking 2 tickets in this category is not possible (First time faced such a problem, i had booking same earlier). So i decided to book one after another. Booked my first flight from ahmedabad to cochin (Connecting flights no's 6e 879, 6e 683 on 19 aug 17). I got mail from indigo at 12:18hrs that payment initiated (Inr 3298.00), i completed payment through netbanking (Sbi), and i got conformation mail. Then i go for another ticket from cochin to ahmedabad (Connecting flights no's 6e 298, 6e 181 on 09 sep 17). I got mail from indigo at 12:30 hrs that payment initiated (Inr 2736.00), i completed through netbanking. Conformation mail for second booking also received.
0n 19 aug 17 i reached indigo check in counter for check in for my fligt, staff denied to provide my my boarding pass, saying i dont have booking for my flight. I showed my ticket conformation mail, they said i have only one booking form cochin to ahmedabad on my booking reference xeitmt. The staff were saying i have done my second booking in the same pnr. But it was not my fault, i just booked another ticket after completing first booking. I do not modified or cancelled my previous booking. The staff were saying i edited my ticket. I had nothing to do with pnr, there site generate it, how can i edit pnr??? I never got an intimation on cancelling of my flight. I just booked 2 tickets one after another. It was a total harassment from indigo. Its there technical fault and i had to pay high for it. As its very important for me to reach home on 19 aug 17. I had to book another flight on goair for inr 7111.00 (Pnr : bywf4x), which is double the fare of my first booking. As its not my fault, i need the extra spend money back. I putting faith on indian consumer complaint forum for my refund.

Your's faithfully,
Gireesh ks
Kayippurathu
Thekkenada, vaikom,
Kottayam, kerala-686141
Email; [protected]@gmail.com
Phone: [protected], [protected]

We had a flight from bengaluru to dehradun (Via connecting flight from delhi)
Unfortunately it got cancelled from delhi to dehradun and there are no alternatives your service could provide to your customer.
Meetings doesn't wait/cancels like your flight.
This is the first time we opted indigo. Believe me worst experience.

A frustrated customer of indigo!

I am really sorry to say i am not at all happy with the service you and your crew rendered today. As i was travelling from calicut to doha (Qatar) and just because i had laptop as extra luggage your customer service dept named mr. Vahajuddin, ms shimsi & ms aishwarya harassed me and forcefully they made me pay 4725 inr. I really felt they co-erced me and also mr vahajuddin told other crew members to harass my younger brother who was waiting for me near the entrance of flight. Mr vahajuddin also demanded to off load all my luggage and cancel my tickets without issuing re-fund fyi, i may have lost my job just because of your customer service crew. Today mr vahajuddin did this to me and there could be more people who will encounter such problems. I would request atleast help your crew to maintain little dignity of such a big airlines and satisfy with the service but unfortunate your crew behaved in appropriate with their own customers. I am soory to say me and my whole family and my all allies lost indigo after this incidence. And just to let everyone know, there are lots of people who encounter problems like this just because of people like mr vahsjuddin. With no reason today me and my brother were harassed. Plz dont ignore and take necessary action

Very upset with process of recruitment of indigo. Being a fresher without any experience i went to the walk in interview and all i was asked is to intoduce myself.. What kind of interview is that you are conducting on the basis of just introduction how can you decide if someone is suitable to work in stress. The whole process is wrong. Sudeshna maity was the interviewer and all she asked was introduction of me. As a fresher i said what i had to say but she should have asked me why i want to join the company but she dint felt necessary to ask. Well i might not be the perfect employee that indigo is looking for but there are others too with work experience. Why are you recruiting by saying it is walk in interview when it looks like a bloody lottery ticket kind.
No offence but the whole process is wrong. Indigo i being a frequent flyer always admired of the service that you provided and have recommended many to choose your arline and i also wanted to be a part of your dynamic team and right now all i can say is i am upset with the process of recruitment and i am never going to recommend anyone in the future to choose indigo.

I am an regular indigo airlines traveller and this time i have booked flight from hyderabad to ahmedabad for 5 passengers, 4 adults (Two of them are older citizens) and one being 5 year old kid.

The flight number is 6e 883 and the departure time was 21.45pm on 12th august 2017. We have taken the boarding passes at 8.09pm, the airlines team themselves confirmed us the time. However due to a very big queue at the security check we have reached our gate at 9.25. Our pnr number: l82fxi.

Miss. Sneha who was the indigo executive present there informed that the flight has been taken off and the gates are closed and we can't board the flight. They were 5 more passengers along with us who were waiting with us to board the flight. Have attached few of their boarding passes as well.

She has literally dragged the time till 9.45 to call her manager and then at 9.45 she told that she will book the next day's flight for us.
Finally her manager mr. Saidduin has come and after lot of discussion to allow us to board this flight as we were travelling with the elderly people. He has informed us that he will check for next available flight and has moved us back to their counter. At the counter he has made each o[censored]s pay 3200/- per ticket (My original ticket costed less than this) to book the next day morning 5.30 am ticket.in total i have paid 16k here and 15 k for my original tickets. Is this really how the airlines treat their customers? Should they help us out in boarding?

The things which indigo should have done but have ignored or were not interested to do

1. They should have given the final call to the passengers standing in the security check as many other airlines were doing that.
They can't just ignore the passengers who have taken the boarding passes and waiting at the airport to board the flight.
2. They should not have taken off the flight earlier than the scheduled departure time. Attached screenshot shows that.
3. They can't just argue with the customer and make them pay money as they are in need to travel. This is out and out unprofessional from their end.

The entire episode has caused lot of emotional disturbance to my in-laws who are 70 year old. They had to stay in the airport all thru the night without any assistance.

I would request the authorities to look into this matter and make the airlines apologize for their unprofessional behavior. And refund us our entire amount of 16000/- completely as it was purely their fault.

I have boarded indigo flight 6e 987 from chennai- kolkata on 14 tht august and occchennaiupying seat no 5d. Two nos article i.E one marble paper gift item from my company m/s indian oil corporation ltd (md) /sr, chennai and one new ambored color drinking water bottle were fallen on the over headbox fallen from my open bag which i could not be traced while alighting from said flight. Requested to hand over my lost articles if it have been...

Customer name sandeep baijal
Pnr j6gcfl
Flt 6e 446
Mumbai to lucknow
Date 13 aug 2017 seat 5c

Lost my pooja small box (With ganeshji embeded on it) from my shirt pocket during my flight from
Mumbai - lucknow departing mumbai 7.10 pm
I was carrying the box in the flight since i had checked it and confirmed but when i just walked in the corridor after leaving the flight i found the same missing
Please inform me on [protected] urgent

I and my wife had a 6:45 a. M departing flight 6e-757 (New delhi to raipur) on the 10th of august 2017. The pnr no. Of both the tickets was “09rqss’ for your reference.
We collected our boarding passes and were in the queue for security check. At 6.17 a. M. I received a call from the airlines staff for boarding the flight and i told them we will be there in 4-5 minutes. We reached gate no. 13-b at 6.20 a. M. And saw that the gates were closed. We contacted the supervisor / in-charge of the indigo, who was moving around there and requested him to allow us to board the flight. He told us to go to gate no.-11. At gate no. 11, they told us to go to gate no.10 and from there on to gate no.-14. At gate no.-14, the indigo staff said that “no show’ has been issued against our tickets, doors of the flights have been closed and now nothing can be done. We had no other option but to buy another tickets for rs. 21, 696.00, from new delhi to raipur via indore (Flight no. 6e-869 & 6e-252 and pnr no. Hh4fxk), at 11.10 a. M. Moreover, the time reported / indicated at the boarding pass for “no show” of 6:26 a. M. Is also not correct as i reported there at 6:20 a. M. However, the staff present at gate no.-14 said that we reported at gate no.14 at 6:26 a. M., that’s why he had indicated this time. (Scanned copies of the boarding passes are enclosed for your ready reference). The same can be verified from the footage of cctv cameras, that must be installed in that area.
Moreover, the staff at gate no.-14 told us that no further security check and stamping of the boarding passes is required. However, while boarding the flight we were again not allowed to board the flight and forced to stand in the sun for around 10 minutes as the boarding passes were not stamped. This clearly indicates that the staff of indigo neither understand the rules properly nor do they have feelings towards their customers.
Further, to our great surprise, the doors of the flight were closed at 11.16 a. M. At new delhi airport against the departure time of 11.10 a. M. (The very same indigo flight & delhi destination) and at 15:35 p. M. Against the departure time of 15:25 p. M. At indore, despite the fact that both the flights were on time.
I have been travelling with your indigo airlines for more than 15 years by now and this has happened with me for the first time. I am extremely sorry to say that this type of rude and indifferent attitude of the indigo staff, specifically the supervisor / in-charge, with their customers does not fit in line with the image / reputation of an organization like yours, despite the fact that we both were 50+ years of age. Indigo is the only airlines which is running in profit and i seriously hope that this is not the only way of making profits (I. E. By strangling their customers at the last minute and force them to buy a high priced tickets)
The journey with indigo this time was terribly painful & horrible as we were stranded for more than 3 hours each at delhi & indore airport.
In the end, i would request the indigo management to take the issue seriously and advise their staff to have a little bit more humanitarian approach towards their customers (Of course within the permissible limits) and refund my hard earned money of rs. 21, 696.00.
Expecting a quick and favourable response from your side.

Rajesh garg
Mob.- [protected]

Dear team,

Feedback : today i had horrible experience in indigo flight 6e 496 due to negligence of ticket booking executives... As per rules hand baggage is not allowed more than 7 kg which is fare enough... But when flight landed at pune, and a passenger just sitting behind me... When took out his bag from cabin... It banged on my head in the middle... I was in severe pain and he just safeguarded himself by saying sorry... While i was in severe pain as it might have hurt my spine... Bag was so heavy which i can feel from the thirst when it came on my head as he himself was not able to hold it... When i complained to one of free member she just smiled and said sorry... Will see to it... I was restless for sometime then i deboarded the flight but thought let me share this with indigo officials, i am going to put the same experience on social site also as how irresponsible executives are and how can they allow heavy luggage in cabin.. My seat was 22c and name is jyoti kumar chaurasia. And pnr is qenwgd.. The person was on 23c seat... I could have suffered spine injury today but till now i don't know that it might have happened, i need to get myself checked by doctor... As still pain is there... J don't know what action your company will take but for me it was horrible journey in the end...

Regards
Jyoti

Pls note i had booked a flight from hyd to delhi, 6E 846, PNR No D919SS for my sister. she reached the airport by 7.00 and was not allowed to check in stating that she was late and they made and forced me to pay 3200 extra for the next flight at 11.50 which was delayed and started after 2.00 pm if a passanger which was delayed by ur staff or any other reason by 2 min u will not give permission, we have to pay and when from ur air line delayed by 2 hrs who will u pay for inconvinence and i had paid only for the negaligance of the staff because she was in que from 7.05 and ur staff give checkin for a passanger with lots of luggage prior to her and said her to wait within this procuder time spent and when she reached there they said u r late they did not permit to check in .
sir this is very very ridicouls harrasment to the passenger as she had a important meeting but they did not give any reply pls advice i want to take action on these pls guide us in this matter.
I am going to registered the complaint to consumer forum also.

My name is Dr. Chiranjeevi Reddy Bilipelli. I flew on indigo flight 6E 6913, PNR - PJJ79B, from Hyderabad to Goa on 7th of Aug at 9:10 pm, booked through Expedia .I found it as convenient flight for my onward flight to Manchester the following day (8th) early hours of 4am but it turned out to be a total disaster and big mistake.

When I reached the Indigo check in counter in Hyderabad they said my check in baggage was overweight by few Kgs (22Kg) and charged me Rs 1100 even though I tried to explain them about my onward international Flight.I paid the amount and they checked in my bag. Flight departed as scheduled and I landed in Goa on time.

I disembarked the flight and went to collect my checked in baggage . After waiting some time at carousel one of the Indigo staff came to me and took my boarding pass and told me that my checked in baggage was damaged. She told me that I checked in damaged baggage with flyer completely off the line and staff forgot to take a signature. It took a while for me to actually believe that she was serious about what she said. I dont know how she was expecting me to believe that, common how is that even possible. when I checked in, baggage was in perfect condition. They moved the bag up and down while weighing and checking in, nothing was wrong, zipper was in perfect condition (you can check the CC footage).It was a $150, new Samsonite bag.

After sometime two guys brought the baggage wrapped improperly, exposing contents. When I checked the bag the two flyers of the zipper are completely off the zipper chains and were kept inside bag. When I asked her how could I or anyone check in a bag in that condition, she had no answer. I asked her to either fix the bag or replace it as I had to flew onward with in a few hours. She said she couldn't do either of them but as per company policy she would pay me Rs 500 and she asked me to check if any thing missing.Later she checked the weight and said it matches the weight in records 22kg.

When I started demanding for proper solution she called the incharge ( Miss. Nimisha Valsin). Atleast she admitted it was damage that occurred somewhere during handling and transfer. But She said she could do nothing about it, she could neither replace the bag nor fix it but would pay me Rs 500 for the zipper.She said Indigo couldn't do anything Even though it was a clear mistake and improper handling of baggage.

When I demanded further she called her superior or customer care, she spoke with him for 10 or 15 min and passed it to me. Unfortunatly he was also saying the same thing again and again, Rs 500 compensation or nothing ( you should hear the conversation if you have recorded it)

I don't know what they are expecting me to do with that very generous amount, considering my situation and onward Flight. It was a total unacceptable careless attitude towards passenger as no one was even thinking for an alternative or a solution or care about passenger.

After I demanded further and further the incharge lady Miss Valsin came up with a second best solution (after initial generous Rs500). She said she would call some of her staff to fix it but could not guarantee that it would be any good . I was forced to accept and take a chance as i had no other option, in that limited hours of time. Somehow they managed to put the flyer in position (at the expense of further damage) and wrapped the bag.

When I reached my hotel the following day in Manchester, after a couple of times of opening and closing the zipper stopped working. Both the zipper chains and flyers are damaged from the way they handled the other day. I had to go out and purchase another baggage in my busy schedule.

I still cannot understand whether it's company policy or lack of training to the staff in handling the situations. How can anyone would talk about Rs 500 compensation in that situatuation. I still cannot understand what kind of policy is it. You have to think about the solution and fixing problem or damage you caused either by replacing bag or fixing the bag properly.

If you really care about customer i demand proper explanation for the conduct of the staff and total compensation, the full value of the bag $150 or Rs 10, 000. And my sincere advice to you is that never ever behave or treat any passenger like that.We are all paying alot of money for the so called service.

I got very bad experience with indigo airlines. Because of my recent leg surgery, i had booked wheelchair and extra legroom seat (1st row for me and 2nd row for family) by paying additional amount. However, during check-in they gave us different number (14a, b, c) and we noticed it after security clearance. We complained so many times and nobody was ready to help. Finally, they asked us to take refund and take the seat in row: 14 only as the seat was now given to somebody else. This is really stupid as we have booked one week in advance with extra money and we are in need because of surgery - but your staff asked us to take refund. You should have asked the person who had taken on that day only (Late booking) and who was very healthy - no health need for such legspace. Staff asked me to request somebody to give me space in 1st row! After paying money and that in advance - am i beggar that i should be running around and requesting people for my rights? I was called that at least i will get refund - but that also never happened. When i complained - again no refund or not even single response on complaint. I need to find way to tackle them legally now.

I had a 6:30 am departing flight 6e-194 (Bangalore to goa) on the 8th of august 2017, the web check in was done a day in advance. The booking id for your reference is, nf[protected] and pnr is lhdfrx.

One hour prior to flight departure, a massive vehicular traffic build up developed near the airport area thereby affecting vehicular access to the airport.
Called indigo helpline and reported my situation. The operator checked my booking and check-in status and assured me that the relevant personnel have already been contacted.
Finally managed to reach indigo check in counter at the airport. Indigo staff bluntly conforms no record of web check-in done, upon which proof had to be shown. Serious loss of time at this moment trying to clear things out.
In spite of advising the staff that i had only one cabin bag, i was still told that it was too late to board. I seriously doubt this.
Ended up missing an extremely important day at work. Frustrated because indigo made no attempt at placing even a single phone call asking about my whereabouts in spite of having web check-in done well in advance.
Terribly painful experience to have ended up stranded in bangalore an entire 24 hours before i could finally fly home to goa.

I would like the airlines to take this issue seriously, and reimburse me taking responsibility for this avoidable mess.

Hi, i had a flight on the 7th of august 2017 from hyderabad to pune and as confirmed by your executive my flight was at 2:30pm. When i arrived at the airport i was told that my flight was for 2:30am and that i had missed my flight.
It was very important for me to make it to pune for my meetings but your staff at indigo didn't seem interested to help me.
They kept asking me to call the contact centre. And the contact center kept asking me to talk to the people at the airport.
My pnr for the flight was: iept2n
I finally spoke to richard at the contact center who said that a manager would call me in 4-6 hrs and help me with a refund. I waited until 8-8-2017 but nothing happened..!!
I called again where i spoke to ritesh (If i've got his name right) this guy kept telling me that it's my fault and that i booked the tickets and should have been responsible. He was extremely rude and abrupt on the call. When i requested to speak with a manager he place the call on hold for 15mins. Without refreshing the call. Then i hung up and spoke to kunal at my second attempt to get some clarity who tells me that all the supervisors are busy and that they will call me in the net4 hrs. I have been up all night awaiting the call.

If you cannot make a call back please do not simply promise you will call back.

I have cancelled my next 2 trips with indigo and have gone with spice jet.
I literally fly every month between hyderabad and pune. And i don't plan to fly with indigo hereafter.

I am still awaiting my call which should be the finally dealings with indigo.

Absolutely pathetic and ridiculous service..!!

No customer service etiquettes nor do they have the basic customer service values...

Hi,
I travelled by indigo airlines on 1st august, 2017 from bagdogra to pune. I had to change flights at kolkata. The flights i boarded are 6e-6132 and 6e-794. Upon checking in the baggage at bagdogra i was informed that i will receive by luggage at pune airport and "was told not to worry" about it when
I questioned if it would be safe.

Rest assured, i boarded the flight and the journey was hassle free; the air service was good and would have happily rated the journey 5 stars.

Upon reaching pune airport, we informed that we will receive our luggage at gate no. 4. After waiting for 10-15 minutes, when i received my luggage i was taken by surprise. Lo and behold, the part of the handle with the "handle pop-up button" was completely ripped off. For a whole minute i kept on wondering how could such thing be done with such precision (U can see it in the picture). It even felt slightly funny that indigo airlines kept such "little monsters" at work, just kidding, but seriously, very bad work! All the good feelings about the airlines were instantly negated as started pulling the bag towards the exit holding on to a buckle strap.

My issue is of concern, because people might carry some vulnerable stuff in their luggage. The bags are stuffed on top of one another which already tests their durability. Throwing around of bags; which must exactly be the reason in my case, is not accepted. They are not rocks! I hope this post reaches indigo and i hope u take baggage handling more seriously in future.

Arijeet saha
Pnr: 078zry

Hello,

My pnr is 17kcqi.
I have book the return ticket from kolkata to hyderabad.
Flight 6e373 is too much delayed on 8th august at kolkata airport.

For the delay of 6e 373 i have canceled the boarding at kolkata airport.
Please cancel the both way tickets and refund full amount.

I have already talk with customer care of indigo.
But they have not agree to give full refund.

I am waiting for your reply.

With regards,
Abdul malek

Hi,
Indigo team,
This is to informed you that my ticket not yet confirmed by indigo where the airline already charged me 13000 rupees.
See the below details for your reference.

Jhdf[protected]-billdkindigo airline [protected] 06 aug 2017 13, 654.00
• passenger1
Mr shoaib ahmad khan
Boarding gate closes 25/45 minutes prior to the scheduled time of departure for domestic/international sectors.
• booking reference
Wj5u8e

Below are my details travelling today from ranchi to mumbai. I really had my wrost ever experience with indigo.
. I was to open my luggage and move my 1.8 kg of stuff else i have to pay. This really mess my packing. The name of employee was kanmaya or so thing similar to that.
2. However what irritate. Me most i just miss geetha taking the luggage of party of four 3 kid one adult with one bag almost 23 kg and some of were there less than 10 kg. They were not asked to move the luggage. Very unprofessional. That is done in from of miss kanmaya.

Thank you for choosing yatra services. Your yatra booking ref number:[protected] and itinerary details are: origin-destination:ixr-bom, departure date :[protected]:30 am, flight number: 6e-822, trip start date-trip end date: 08-aug[protected]aug-2017. For queries contact @[protected] and quote your yatra reference number for details.

I am going with the complaint of mental torture by indigo staff. On 7.08.17 in morning my flight from bangalore to indore was at 5.20 am, i was at airport by 4.15 am. The staff did not allowed me to go to boarding counter but diverted to this touch screen check - in system. Yes, first encounter with this stupid and dumb slow staff member, there was some printing issue which wasted my 10 min. Suddenly a person came shouting and running randomly quoting "flight 526 mumbai, hyderabad, (Some random city names you can barely hear) along with name indore (Which later appeared that was announcing the call for passengers, seriously! They do not have mikes?) fine then this lady at the counter said, check in is closed here, please go to the main counter. There second encounter with dumb staff, there was some issue with luggage weighing machine (My id and ticket was on her table) after exact wasting 15 min for technical issue she said you cant board this flight, i looked at watch it was showing 4.40 am. Then third encounter with extremely rude employee named"kubra taj", who came, indulge in an argument and said" haan ho gyi galti maaf kijiye but jaakar next flight book karaiye time mat waste kijiye nahi to wo bhi chhut jayegi". Now at the booking counter my fourth encounter with three extremely lazy ladies busy in flaunting their make ups, with huge rush outside their window, took place. There atm machine and printing got stuck so for every ticket they were taking 10 min. Some how i reached to counter at 5.10 am, they chrged me 6, 700 rs (Total to and fro charge of the prior booked ticket which was booked 4 month ago was 7000 aprox) there were 18 people along with me some of them came way before me to the airport.
Now after all this it doesn't stop, again at the boarding counter she asked me to pay extra 200 rs for my total 9 kg check in luggage and that too at the counter which was literally 1 km away with huge line. Whole scene was macchi bazaar, with people running all around somehow i boarded at 5.50 am for 6.05 am (Yes now it was allowed). Can i get answer where was my fault? Why i was charged? Why i have to face such nuisance and torture?
-from a passenger - madhulika pathak mob no. [protected], pnr no. Sgp36x