IndiGo Complaints & Reviews

My name is Palak Chitra. I travelled from Bhubaneswar to Ahmedabad via Mumbai on 28th June, 2017. Flight codes are 6E 342 and 6E 324 respectively. After collecting the Check In baggage at Ahmedabad, I went to a hotel. There, I found that a three fold KC Paul Umbrella in my bag was missing. I will be very grateful to you if you deliver the umbrella (if found) to my address mentioned below:
Palak Chitra
Room No 3006
Bhushan Steel Residential Colony,
At Narendrapur, PO Kusupanga
Via Meramandali,
Dist- Dhenkanal
Odisha
759121
Cell No: [protected]

I had a flight from delhi till mumbai which was scheduled at 10:30. I reached the baggage counter at around 9:45.. I was denied from boarding into the plane at that time even though it was 45 mins for the plane to depart. I was said that the flight doors have closed and i would have to catch another flight. This is not done. I wasn't even informed about this from the airlines, otherwise i would have been on the airport an hour before the departure. Just because of the lag in their management and because they did not inform me about this procedure i missed my flight and i had to urgently reach mumbai for some reasons. And closing the flight door 45mins before is totally wrong, normally it is around 15 20 mins before we are denied from entering the flight. By doing this they are troubling many passengers. Not only have i experienced this, but it has happened to alot many people around me. I want indigo to repair the loss i have had as it is not my fault i was unaware of the flight boarding timings. Never ever would want to book an indigo flight after this

Hello indigo team,

This mail is for the complaint towards one of your staff at the booking counter of netaji international airport for kolkata location. Her name is debomita (If i remember correctly) and she was there at the booking counter on 30th june at 10:00 am shift. My wife and my daughter (Infant) had flight 6e - 207 for ccu to gau on[protected] at 1040 am. They reached the booking/boarding counter at 0956 am (1 min late of luggage gate closure). My wife had already done her web-check-in one day before but still the lady named debomita present at the booking counter did not allow luggage to be given for that flight and mentioned it will be sent in next flight. So they had to leave for the flight without taking that luggage. During that short discussion, debomita's behavior was no rude with my wife that on requesting her to consider the luggage for this flight, she replied because of infant they are being allowed to board the flight otherwise my wife would not have been allowed to fly. I am just thinking how stupid, inhuman and irresponsible that lady is. Because of luggage not being allowed, they were stranded at guwahati airport for 2-3 hours. How come that lady is working in such a big organization. I had flown in many airlines but never had such awkward situation before. I can understand the situation when a passenger not being allowed if they are 15-20 minutes late. But what type of behavior is this for mere 1 min late which was also due to queue??? A mother with infant may take some time during baggage x-ray. I believe you need to take stern action against that stupid lady otherwise you will loose customer faith. Also you know the power social media. So take some action and pls warn your staffs to behave with passenger politely, because airlines are running only because of we passengers.

I need to report this incident to social forum so that everyone gets beware of indigo airlines staff behavior. Also if possible, get me email id of your ceo. He should be aware of this incident as well.

Below is the details for that flight.

This is in reference to your booking under the pnr of3dsn.

The itinerary is given below:

6e - 207, on[protected], from ccu to gau, scheduled to depart at 1040hrs and arrive at 1155hrs.

Br//
Bijit
[protected]

My wife jayashree Sati was travelling from mumbaI to dehradun on 1/07/2017 by indigo details as follows
6e298 bom to delhi
connecting 6e246 delhi to dehradun booking ref H9MT8M
on reaching delhi she did security check in and was waiting for boarding. flight left for dehradun with her luggage on board without informing her to board. when my wife asked about it they said delhi is silent airport. I don't thing this complaint will make any difference .there were other passengers who had been left off.

We have booked ticket for Ahmedabad to Nagpur in Light fare by oversight, hence allowed only 7 kg baggage. Inquired in Customer Care Services for 15 kg luggage as per them payment of Rs. 200/- will have to be done at the time of boarding the flight for additional 15 Kg baggage. we want to make the payment of Rs. 200/- today only and confirm for additional 15 Kg baggage in flight ticket. But they are not not ready to accept cash today and replied that payment should be done at the time of boarding only. But due to Important work and pack schedule on that day, it will not be possible for us to come early and make the payment at the time of boarding. We are ready to pay today itself and confirm 7 kg + 15 Kg Luggage for the passenger. So please allow us to make payment of Rs. 200/- today for additional baggage of 15 Kgs and issue another flight ticket mentioning 7 Kg + 15 Kg Baggage allowed.
Please give confirmatory reply at the earliest.

I with my colleague was to travel by indigo flight 6e 271 departure at 6.15 am from kolkatta to chennai on 26th may 2017. We reached the airport at 4.30 am and got the boarding pass at 5.15 am. But unfortunately due to heavy rush in the security check we got cleared at 5.50 am. But when we reached the boarding gate at 5.55 am they told the gate is closed and cannot travel. No refund was given and due to my urgency i was forced to travel by the next flight which cost me rs 14135/-. No reduction was made by the airline authority though we have not delayed in entering in the airport. Even we got the boarding pass the airline has not taken the responsibility to board us. The same was taken up with the airlines and they refused to pay the excess amount paid by me during the travel. This is the unethical behavior of the airline.

My parents are malaysian who was travel in indigo flight 6e 6323 on 25/6/17 from varanasi to bengaluru. The tickets was booked by my agent. I already received the tickets and payment status showing complete. (Attached). After my parents received the boarding pass and while waiting at gate, the indigo staff announce my parents name and asked them for credit card. My dad already told indigo its was booked by agent and please clarify with him. Contact number and mailed id everything was stated in tickets. They don't call just simply asked them to pay cash. Both of them are 65 years old. All their travel money used to pay indigo flight. If indigo having problems with credit card payments, why they allowed to booking.

I was to travel on 24th june from hyderabad to mumbai on indigo flight 6e 809. I had an onwards flight to udaipur from bombay. I got to know that my flight was delayed to 25th june while doing web check in on my way to airport. There has been no communication to me regarding the same. On following up with indigo they furnished a fake mail which they said was sent to me but i never recieved the same.in fact on previous evening i got a reminder from indigo regarding provision for web check in. My flight's scheduled departure was at 2.45pm. I asked the to put me in some other flight on same day but they refused when there was a glight from hyderabad which took off at 12.10noon. Since i was already on my way to airport, i had to buy ticket with jet airways for more than 12000/-. I demand full refund of money i spent on buying new tuckets as information regarding flight cancellation was not provided to me. I booked the flight 20days in advance due to low prices. I feel cheated by indigo and demand refund of amount i had to spend to buy new tickets.

I and my wife have traveled from kolkata to ahmedabad on 26th june 2017 (Pnr - dhzvjh (Sumit jindal) and b69rfy (Chandani jindal).

We had two check-in baggage (One suitcase and one trolley bag). Seal was put in kolkata airport in both the luggage.

When we received the luggage in ahmedabad airport the seal was not there in trolley bag.

We assumed that the same might have broken by mishandling the bag in transit.

But when we unpacked the luggage at home we realised that the jewellery pouch was missing from the bag.

I contacted the call centre and they said you should ha raised the complaint in airport itself.

But i replied how would i know if something is stolen unless i unpack my total luggage.

He said we will register your complaint against your pnr no. Dhzvjh and that shall be reference no. But you will not receive any mail or sms for the same.

Then he called back in 3 mins saying that i enquired in kolkata and ahmedabad airport and they have found no lost baggage.

I said here the case is of stolen article from baggage.

He said we cannot help you in this we don't know who have stolen the pouch as there are lots of staff.

I said make your baggage handling staff responsible for that and penalize them and compensate me.

Also i enquired that this may happen tomorrow to any of the customer and its not possible to carry everything in hand baggage. Even a perfume, shirt, trouser, belt or shoes, costs rs. 2000 to 10000 now a days. Who shall take the responsibility?

He said we cannot help you and assure that this will not happen to you again with indigo airlines.

It means that this may happen to other customers with indigo airlines and to me with some other airlines. How ridiculous?

I want somebody to take action on this and help me get compensation.

The indigo staffers abhilasha and neelima read the boarding pass as 27th june and yet tell me that the ticket is for 3rd july and does not let me board. After arguing at how ridiculous their argument is they realised that they saw my future booking in the system and made a mistake by not allowing me to board. So their solution was to walk away and i had to book a new pricey ticket as i had no choice. My pnr was oe8rut. Are you guys paying less and hiring uneducated people? I have now spent 12000 on a ticket to bangalore. But then this is india. No one is answerable and no justice ever takes place.

I have booked a flight on 17th june from dubai to indore via mumbai for travelling on 27th june (Pnr number hfpfsn). I have received a call from indigo call centre india ' saying that you flight is cancelled & either you take your refund or travel via delhi. Then i checked with indigo airlines dubai office about the flight status they said the flight is on time. This seems the indigo airlines cheated with the customer and your customer care people also telling lie. I have travel to many countries in different airlines, but i never face such type of problem. The other airlines people never lied with the customer. I have to go to india without my willingness i opt flight via delhi. Probably this will be my last travel in indigo airlines. I will tell this incident to all of my friends & relatives & suggest them better to choose jet airways for traveling to india. See my booking in the attachment.

I have flight at 5.10 a. M and had already done web check in fir the same so that i need not stand in que for handling my luggage.
The service is so poor they ade me and all other who had done web check in stand in que for an hour or less.
What is te use of web check in when customer has to face problem and no 1 attain the complaint. Even customer service executive are helpless.

To my utmost surprise, when i landed in lucknow from pune on 16th jun, 2017, i found my travel bag zip broken.
The bag was checked before boarding the flight and a zip seal was put in place. So it can't be said that the bag went unchecked.

I confronted the on duty cse (Customer service exectuive) pankhuri, who claimed she was a senior officer, about the utter carelessness on part of the airline to have handled my baggage inattentively.

I told her that such a thing happened earlier too but i ignored it. I was really pissed off. I paid around rs. 10, 000 for the flight for this sort of service.

The cse took photos of the broken bag and promised that the airline will get back to me. It has been almost a week and i have not heard from anyone.

I have been using indigo flights for a long time and i never expected such unprofessional behavior from them.

I would certainly ignore indigo flights from now on.

This is with regard to my flight number 6e - 841 which i wasn't allowed to board as i reached 45 minutes prior to the time of departure that was 22.50 p. M. Money doesn't matter but the quality of people you have placed on your front desk who are models of extreme good behaviour should be given a recognition. Miss reena placed at terminal 1in igi airport allowed mr. Sapalika flying to bengaluru by 6e-977 departing at 22.40 who came to the counter 15 minutes prior to the time of departure of his flight but despite innumerable requests from my husband and me we were not allowed to board the flight. There was a medical emergency back at home for which i had to book the flight as my father is suffering from cancer and is in his last stage. Not only we missed our flight but also witnessed the sweetest behaviour of indigo sward winning service.
If you can take up a booking 2 hours prior to the departure of a flight you should be efficient enough to let a customer board a flight on grounds of emergency. I demand an explanation from you what made you to allow the bengaluru passenger who made an entry at the nick of time but why not us who were at least 45 mins before and not only that who were also showered and bestowed with very sweet words and the bestest of the behaviour we can expect.

Pnr. Zdfqgg indigo 6e.68 trip-[protected]' february 02-2017 this regarding some emegration problem was that date unfortunately they cannot travel the date my said i comblaint all redy emegration they saying u will get shortly the refound amound still i am not get refound amond"so plz any apdation plz inform me, thanks"[protected]@gmail.com mobail [protected]

I made my checked-in baggage as fragile but indigo airlines do not understand the meaning of 'fragile' due to which i got my checked-in baggage broken in 2 pieces. The baggage was thrown in front of my eyes.
Date: 19/06/2017
Pnr: b5gb5y
Travel details: chandigarh= delhi (12:00 - 12:55), delhi= bhubaneswar (15:45 - 18:00)
I dropped my baggage at chandigarh airport and got it broken in bhubaneswar airport.
Kindly give me a new baggage. Pictures are attached for the same.

Hi
I have booked a ticket for indigo 6e 464 and completed my web check in before only and i have reached airport at 8:30 am due to lot of people in line i requested the ground staff to let me clear my luggage and until i reached counter by 8.50 am the staff says you cant board the flight as your delayed.
I would like to if same thing happens from flight authority said like flight gets delayed by 30 minute or 15 minute we would get a message saying sorry for inconvenience but same happens from our end we are not allowed to board the flight. I have been travelling many time in indigo and flight got delayed many times, why is the rule different for us and them.in case a vip is delayed flight would wait but not for common man.

I would like to have my money refunded and would like to address this issue to higher level authority as well.

Regards
Satnam

I'm a female passenger and iwas travelling all alone via indigo flight 6e 358 from agartala to imphal on 17/06/2017 at 12.45pm. I was alloted seat no.20b inbetween two adult male passengers. I requested either of them to let me seat in any side rather than being in the middle of both of them but no one assisted me. I was feeling very much uncomfortable. Then i requested airhostess "priyanka" to request them but she clearly denied that she could not assist me if the passengers themselves didnot do so. She didnot even give me an option to change my seat though there were seats vacant in the airplane and she went away as if she didn't care at all. As they announced some xl seats vacant, i requested another airhostess named some "prabha" to assist me to another vacant seat. She was having bob cut short hair style. She replied that as the flight was already late, she would call me after take off. I was feeling very much uncomfortable but i waited. After take off no one came for help and both the airhostess started selling food and after food distribution they were gossiping among themselves. They saw me several times but no one cared. I had to spend 1 hr. Very uncomfortably inbetween two men and i was helpless. I'm a frequent flyer of indigo and i feel very embarrassed by their attitude today. I am writing this complaint so that these things are not repeated with any female travaller travelling alone and i want indigo to take the matter very seriously as they can not sit carelessly ignoring a female's comfort. I really felt very embarrased and helpless today. I feel like complaining time and again. This was a very bad experience. I hope indigo to do the needful and take strict action. Thank you.

Feedback tb4z9m comments:sorry to say that there was no girl power!!! I boarded the flight at 11.15am and was seated in the 4 th row with a prebooked meal coupon. But sad to say that the flight attendants were so unprofessional that they could reach our row only at 12.45pm. And when i requested for chicken junglee sandwich i was told that it was not available as it had gotten over.. Nor did i get the choice of my beverage.. Paperboat anar/lime. Finally they served me veg sandwich which was horrible.. The attendant who was moving from the 11th row to the 4th row managed to reach our row by 12.45pm to inform that all the food of our choice was over. The callous attitude was another issue.. The lady who was moving from 1st row ms amrita was so slow but later apologised but was too late. It seemed as if i was creating a ruckus. I am generally a very calm person. But i expect reciprocation from the crew who can make air travel a pleasant experience.. Here i feel indigo has conned me by making me book meals in advance. Overall indigo shouldn't have made my flight experience so horrifying.
Also add : flight was delayed by 45 minutes. Didn't get clearance for landing... Later when luggage was collected we found one of my suit cases completely wet.. Went and complained to indigo customer service.. There the person took photos to prove it... Again when we made complains about the experience inside the flight., he said he was sorry and would get us food, sandwiches.. Even we were not lucky here. No food came. Waited and left.. Now what to say about your indigo service? This is how you give us' sugat yatra'.. Never experienced such 'asuvidha'😏

1. I am bharat. I had made a flight reservation on 08 jun 17 to travel to bengaluru through indigo airlines. The flight details are as follows:
Flight no.: 6e 287
Pnr: ag8m5h
Dep date: 15 jun 17
Dep time: 0755h

2. I reported at the airport at boarding pass issue counter 50 min prior departure, i. E at 0705hrs. As per the ticket, the counter is closed for check in 45 min prior departure at 0710h. The counter in-charge refused to issue me a boarding pass despite reporting well in time.

3. The same airlines in bengaluru, hyderabad and some other cities have gone out of way to ensure that the passengers are issued with boarding passes and board the flight. It is noticed that the passengers were made to skip the regular queues for issuing of boarding passes.

4. Vizag airport being a small airport with comparatively less crowd, basic courtesies expected were not extended and the staff were adamant and showed no empathy towards the customers present. Almost about 13 odd passengers missed the flight. Few of them had important exams to be given which were career deciding.

5. At the ticket counter, mr malik was approached to help deserving cases but the attitude was atrocious, most inhuman and unexpected.

6. I sincerely request necessary disciplinary action be taken against the employee and i may be compensated for the cost of ticket, the time wastage and the inconvenience caused.

7. If however, i do not receive any reply/compensation i may have to go to court/media to expose your airline so that other passengers do not feel undue inconvenience in future.

Regards,
Bharat
Ph: [protected]
Email: [protected]@gmail.com