IndiGo Complaints & Reviews

Hr. [protected]@outlook.com theay told to send all copies of my certificates and told to pay money of 2500 and thay told if you dont qualify theay told me your money will return back till now i not got money in my account look out onece below one{... Confirmation mail
Inbox
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Future bright
Jun 21

To me
Greetings from future career,
`
It was a pleasure talking with you today. Your profile has been selected for the profile of (Technical) and the location of hyderabad airport (Indigo airlines) but your verification part is not completed so we have to get modified your resume and verified your documents according your profile. So due to profile modification & verification reason you have to submit 6000/- amount. So please complete your process and give a confirmation. After this process we will schedule your telephonic interview today on wards. Your 6000/- amount is refund if you have not selected our company side.


Total verification amount rs - 6000/- (Refundable with first month salary)
Thanks regards...}

Indigo team,

Francis and myself we traveled from mumbai to muscat on 23.07.2017 on flight 6e 81. We ordered 2 packets of samosas.
Since eating the samosas i puked twice on the flight and am very unwell today with diarrhea and fever.
Francis (The other passenger) also had the same experience after the flight and today he is experiencing immense body pain and diarrhea.

I am very certain that it was the old cold samosas that we had on your flight that has led to this condition. I am sure there are many who would have faced the same issue with your airline.

You do not have an option to even the heat food on the flight, it makes me wonder what primitive aircrafts indigo uses.

I have even hear that the indigo planes are the same planes which are probably scraped by some other international airlines. Which makes me think of how poor your airline is! No wonder you guys give such cheap fares.

I am sure to not travel with indigo again and will make sure none of my family/relatives do.

This is a complaint which of course will get nowhere (Complaints are of no value to you being the company that you are. I still thought of letting you know)

Sunil.

My sister & brother were to travel to vizag on[protected] early morning by indigo flight 6e 6211 at 06-45 hrs and return back the same evening by another flight.

All of a sudden yesterday evening[protected] i have a message that the flight is cancelled and indigo has given an option for alternate flight for a later time on the same day or the next day. They blocked the option for a flight the previous evening. Today i observe that they have finalized without our consent for the later flight on[protected] having no regard to the customers requirement.. Shame on you indigo

I guess indigo is playing with people troubling passengers. Somebody should teach them a lesson

Dear sir/madam

I have added 02 screen shots of two different fares for the same connecting indigo flight (6e-608, 6e-269) from visakhapatnam to chandigarh.in ist one you will see the details of total fare of rs. 4691/- and in 2nd the details for same ticket fare of rs.7676/-.

When asked during a customer care call from [protected], cute charges were told to be rs.2050/- instead of rs.50 as shown in ist screen shot.

It is requested that necessary information may be obtained from indigo's concerned department regarding above misguidance on its website and why it is not kept simple just by putting whole amount on first page of booking (Rs. 7676/- in this case).

On 21st july, 2017, i got the message that my flight which is from delhi to bangalore on 23rd july, 2017 at 12:40 pm is cancelled. They already cancelled my flight before which is at 10:30 am and gave me this one but again today i got message that this one is also cancelled. I inquired about that on +[protected] and their representative told that there is no flight which is within the range from 10:00 am to 12:00 pm. I told this is not my fault, flight is cancelled from your side so you should give me some options which are at least suitable according to the time of my flight. Then he suggested me that you can pick flight at 9:20 am (On 23rd july, 2017). I told i will confirm in sometime. When i called again after 2 hrs they told the flight is full and there is no other option. Sorry for the regret.

Indigo airline is cheater. They create trouble for their passengers. I chose the timings so that i could reach destination within time and safely and i paid extra amount for that but these people created trouble for me. They did not even care about women's safety. They are cheaters.

On 21st july, 2017, i got the message that my flight which is from delhi to bangalore on 23rd july, 2017 at 12:40 pm is cancelled. They already cancelled my flight before which is at 10:30 am and gave me this one but again today i got message that this one is also cancelled. I inquired about that on +[protected] and their representative told that there is no flight which is within the range from 10:00 am to 12:00 pm. I told this is not my fault, flight is cancelled from your side so you should give me some options which are at least suitable according to the time of my flight. Then he suggested me that you can pick flight at 9:20 am (On 23rd july, 2017). I told i will confirm in sometime. When i called again after 2 hrs they told the flight is full and there is no other option. Sorry for the regret.

Indigo airline is cheater. They create trouble for their passengers. I chose the timings so that i could reach destination within time and safely and i paid extra amount for that but these people created trouble for me. They did not even care about women's safety. They are cheaters.

I have booked a ticket from bhubaneswar (Bbr) to hyderabad, and continuing journey from hyderabad to cochin (Kok). Iterinary number j8h7sf... But unfortunately at the time of check in from bhubaneswar, i came to know that my bhubaneshwar to hyderabad ticket got cancelled. So that i have to book a new one in the same flight for rs 5, 363/-. (Flight no 6e 819). Copy of the ticket is attached along with this. Please do necessary steps to refund the said amount t0 a/c number [protected], sbt pala, kottayam (Ifsc code sbtr0000120)

Dear sir/ma’am

My daughter and her friends were travelling from bagdogra to dehradhun on 20th july, 2017 on flight no. 6e 346 and 6e 246, pnr : kgnu3u, passenger name: ms. Darshita surana, & pnr: gg93px passenger names: ms. Isha chaudhary, ms. Surbhi chaudhary.

They were issued the boarding pass in bagdogra till dehradun itself but were denied boarding at delhi and their luggage was also taken off from the flight. Thus, we had to book one more flight for today i. E 21st july, 2017 and paid rs.9600/- they suffer huge problem at delhi airport non of staff support them. Please look into the matter and get back to us. All 3 are girl students and were travelling back to their school after the summer break. Hence, request you to look into this.

Please feel free to contact me on +977-[protected]

I booked the tickets through make my trip.com the details of the tickets are as follows
Passenger name - arvind kumar jha adult pnr no - 1y915m
Booking id:-nf[protected]
Booking date:- 03july2017
Indigo delhi to patna via lucknow, economy class

I want an invoice against this ticket to fulfill some of my official formalities pl. Send it to me as soon as possible.
My mail id is as follows —
Arvind. [protected]@motherdairy.com

I am booked a flight from blr to jai and jai to blr both way.
After booking i saw my one way flight wrongly selected i call the customer care they say your one side flight changed if you give a new pnr in one hour and your full payment refunded if one side journey.
I check pnr on 19 jul found my both way flight cancelled without my knowledge and payment not refunded.
Pnr no vicy3e

Sir,
Shipment awb no[protected]. Pc44. Wt335kg.. Perishable cargo.
The indigo cargo pune department are not given the shipment timely. Shipment are highly perishable living plants. Kolkata indigo cargo booking accept shipment 19 july 2017 on the flight 6e 277 ccu to pnq. Ccu to pnq arrival time is 11.40 pm night or perishable shipment despatch time is 1.20 am 20 july 2017 morning. But delivery today timing is 4.40 am morning. The told us working people are not available. My shipment is totally damage. My claim is time and damage plants. Pune party not accept my plants what can i do. I am also lose my party and my money.
Regards
Raju rao

Last week on 14th july, saturday i changed my travel from afternoon to the night flight from cochin to bangalore.
I paid the diff sum of rs 4061. Then later at 1556, i paid rs 200/- towards reservation of seat no 15c. This was done vide your transaction id no a6d55e58118f[protected].
At the airport i was told that there was no confirmation of this rs 200 and i was given another seat 5b.
Please look into this and revert.
Ramesh k rao.
[protected].

Dear sir/madam, i am a resident of abudhabi. I had booked a mumbai-chennai ticket on jul, 8th 2017 flight 6e 768.14:40 — 16:50. I arrived at the airport and checked in my baggage. I also got boarding pass. We were 4 passengers. I was carrying liquor which i realized at the time of security check and they asked me to go to indigo desk for help, me n my wife went and ask for the solution. Inspite of giving the correct advice, they made us go to and fro to airport office and so on. My children cleared the security and my wife also arrived near the counter. Inspire of looking at her, mr girish who was on duty at that time just closed the area and said you have missed the flight. My husband also requested a lot to the security personal to allow to go fast but they were very non cooperative. We were not late and we were at the airport holding a boarding pass intact near your desk, then also they didn't bother. We were asked to throw the liquor which we did then also they didn't wait for 2 minutes. They are telling protocol? This is not all acceptable. We just requested to accommodate us in the next flight, those arrogant and unprofessional people asked us to pay rs. 35000 for 4 tickets. What about the money which we had already paid and could not board the flight. What kind of service do you provide? You don't bother about how your passenger suffer? If we would not have arrived on time then there was no point in requesting them but we were very much there. I here by would like to strongly forge a complaint against your manager in charge at the mumbai airport ms. Clytra, ms. Poonam d. They were behaving as though we are defaulters and we have committed a very big mistake. They didn't make an announcement because its a silent airport. Understood but atleast when you know that all the passangers are very much there at the airport right in front of you, then help them to board a flight. Pathetic airlines and arrogant staff. We would never ever travel with indigo. I request you to kindly refund my funds after deducting whatsoever charges.

Highly disappointed,
Expecting some co-operation,

Prashant desai
Abudhabi

I received call from ur company the told me i have been recruited for indigo airline cabincrew profile. They told me to pay the amount which now has excedded upto 90k+.
Why are u fooling people like this?? I have complaint about it in the police. I want all my amount refunded. I got the call from miss. Sonal sharma from shine:[protected]. And from indigo manager:[protected].
Plz refund me the amount... Plz plz. I have all the amount paid receipts for the proof.

Hi indigo team

This is a very unpleasant experience which i need to share. I got misleaded by the ground crew. I reached the indira gandhi domestic airport t1 prior 60minutes i. E. Before 1 hour, by reachin there i was asked to stand at the express counter and not the normal counters though it shouldn't be the scenario, because according to my knowledge and experience it should be only before 45-40mintues. Thereafter, i stood there for full 45mintues while i kept telling the indigo ground crew that my flight is on 6:45 a. M. At dot 6:35a. M they tell me the flight is full n they cannot accomodate me.
So this is what i face after getting up early in the morning standing in the express que which was asked by indigo's ground crew and ultimately miss my flight which was extremely essestial for me as i had a business meeting to attend.
So not just a monetary loss but a loss at the end of my company and also a physical harrashment as well.
My request to the forum is to loge a complaint against indigo airlines for misleading and giving wrong information to the passengers.

Name - isha karan
Flight no. - 6e757
Pnr no. - b8ewgs
Date - 16.07.17

I booked a flight from. Mumbai to amritsar
From indigo airlines
On 10th july 2017
The flight was to depart at 10 35 am in the morning
As per the policy we were to reach 45 minutes before the departure
We were 50 mins before but we were not allowed to board the flight
We were misguided by the staff and thus when we reached the counter they started arguing with. Us that you are late hence you cannot board the flight
The staff was rude and they harrased us we left with no other option had to book another flight with vistaras
Thus we request a refund
Our flight tickets worth rs 6000 (Approx)
Got wasted
And we had to book another tickets for rs 14000

Thu, 10 aug 2017 1h 20m thu, 10 aug 2017
Kolkata - netaji subhas chandra bose[protected]
Baggage info – check-in: 15 kg, cabin: 7 kg
Rs. 900
Rs. 1, 050
Rs. 306
Rs. 1, 060
Rs. 500
Rs. 3, 816
Kolkata to bagdogra thu, 10 aug 2017
Indigo
6e-797
Ccu 10:35 11:55 ixb

Airport
Economy bagdogra - bagdogra
Travellers airline pnr ticket no.
Mr. Bijoy chowdhury r5h7vr r5h7vr
Ms. Sebanti

Indigo boasts of a facility of additional 10kgs of checked in baggage to students. However, in practice, they seem to be shying away from extending the same. I had booked a ticket for my son from delhi to managlore, specifically selecting this option while booking. However, the airline, without even informing me, has not provided this facility. I have contacted their consumer complaints department as well the senior management, including their ceo. The top management has not even bothered to respond to my mails. The chain mails are reproduced below :

Now i know that all this talk of customer focus is nothing but just a sham.

If the top management of indigo doesn't even have the curtsy to respond to a customer what can one expect.

I guess it leaves me no alternative but to go to the social media with this chain mail.

Thank you for not being of any help.

Rajesh mehrotra

— forwarded message —
From: rajesh mehrotra
Date: fri, jun 16, 2017 at 11:52 am
Subject: fwd: fwd: customer complaint booking ref edzexg crm:02350325
To: priya. [protected]@goindigo.in, aditya. [protected]@goindigo.in

Dear madam,

Further to my mail to you dated june 15th (Which i had also sent to the customer relations), i have got a response from your customer relations cell. Frankly, i can't even understand what they are trying to tell me as reason for denying a genuine request. (Please read the text marked in bold by me, in their mail).

Once again a request to please look into the matter.

Regards
Rajesh mehrotra

— forwarded message —
From: indigo customer relations
Date: thu, jun 15, 2017 at 4:45 pm
Subject: re: fwd: customer complaint booking ref edzexg crm:02350325
To: "[protected]@gmail.com"

Dear sir,

Greetings from indigo!

With regards to your mail, we would like to inform you that as of now we do have the facility of student fare in connecting sectors flight.
So, we are not in a position to honor your request in this regards.
Trust this clarifies.

In case of any assistance regarding fares, schedules, corporate tie-up and other travel information, please feel free to contact to our 24*7 call center at [protected] or [protected] or visit our website www.goindigo.in.

Thank you for choosing indigo, and we look forward to serving you again in the near future.

Best regards

Priya singh
Customer relations
Interglobe aviation limited ("indigo")
Level 5 tower d global business park
M g road gurgaon haryana 122002 india
www.goindigo.in
— original message —
From: [protected]@gmail.com
Received: 6/13/2017 4:38 pm
To: customer realtions; customer relations; customer relations; customer relations.; customer relations..
Subject: fwd: customer complaint booking ref edzexg

Dear sirs,

At the outset, let me introduce myself. My name is rajesh mehrotra and i am executive vice president, heading the human resources function for a large multi-national company. I had recently met mr. Aditya ghosh at the randsted awards, wherein he had talked about the customer focus of indigo being above everything else. However, my experience has been a little otherwise.

I had recently (On june 8th) booked a ticket for my son from delhi to mangalore for july 21, 2017.

While booking the ticket on your website, i had clearly selected the student option and i also got a pop-up which said that it is applicable only for students above 12 years and that he would need to carry his student id while travelling.

When i got the ticket on my email, there was no mention of the higher baggage allowance mentioned anywhere. On calling your call centre a couple of times, i am now being told that the ticket is booked as regular passenger and not as a student ticket.in addition all i hear from them is that i have made a mistake while booking on the website.

While the fare difference is nominal and of no consequence, the extra baggage allowance is of great significance to students travelling home for holidays.

I have tried my level best talking to the people at your call centre who in turn have also spoken to their supervisors but completely in vain. All they can offer as a solution is cancel and rebook or pay the extra baggage allowance for the 10 kgs. It seems that nobody has either got the delegation or they are not willing to exercise the same even for a thing as small as sanctioning an extra baggage allowance to a genuine student.

Now this is not fair, if you have a policy then it should be made available to all genuine students, otherwise what is the point in having a policy.

As a last resort i write to you with a copy to mr. Ghosh, to help my son get the 10 kgs extra baggage allowance on his travel.

The booking reference id for his ticket is edzexg.

Hoping to get a positive response from you soon.

Warm regards
Rajesh mehrotra

I was about to travel hyderabad - bhubaneswar-kolkata through indigo flight 6e-264 having pnr sck6qj on 11th july which was scheduled to be departed at 17:20pm. I reached to the check in counter at 16:40 pm. The check in counter personnel denied to give me the boarding pass inspite of requesting him repeatedly and i was not carrying any checked in luggage as well. When i had a discussion with their senior authority, they rather told that gate is closed before 45 min whereas i got sms that check in should be before 25 min. Then i have to buy a ticket from go air at 17.10 pm.

On the other hand on 7th july i had a flight from kolkata to raipur to hyderabad at 15. 20 pm and both flights were late.
In a null shell i want to say that please give me compensation of my money of goair fare.

Attached files : all sms send by indigo
Two proof of reaching at rgi airport, hyderabad before time
Go air ticket

Name: shuvendu chakraborty
Ph: [protected]
Email:shuvendu. [protected]@gmail.com

Sir,
I one of the worst air line is indigo admin and their approach towards customer service.
1. On 21.05.2017 while i took boarding pass for my onward journey to hyderabad at ranchi airport, after reaching kolkatta i have boarded hyderabad flight took seat as per ranchi boarding pass assigned seat, to my surprise the same seat was assigned to another passenger, the ground staff made bizzare argument and finally forced me to change the seat. Fault of mis management by indigo passenger had to suffered.
2. Secondly i booked another ticket mumbai to bhubaneshwar to one my client, where i requested to change in middle name as per id card, it was informed by their i have to purhcase new ticket, by which they can earn more money, indigo you started cheating customers, soon customers will teach you lesson.
Regards
N surenthiran
94808421
On at kolkatta airport