IndiGo Complaints & Reviews

During journey fro kolkata to delhi 6e-5324 morning departure time 7.05am 5th july 2017 seat no-18f. After all security checking self is awaiting for boarding, after few min self went to your coach with 10/12 passengers.

This is for your kind notice self has to forgot to carry tab from your coach, after 5 minutes informed your cargo in-charge & boarding pass collecting persons but they have ignored like nothing his happened but my sincere request after all security checking why i am not getting tab, version of your cargo leader (I can not give you assurance you will get) self has travelling frequently but i can't expect this type of behavior receiving like such well mannered organization indigo airlines, its does not looks good from your end. Will return 7th july 2017 8.15pm & rush your office & asked your person mr debojit regarding all topics & spoke to security personal & answer is negative. I have lost rs, 20000/- but sir please convey the massage to your people please help the people in such type of cases. Because mobile registered no -[protected] is also lost till date is not activated.

Please need your feedback in my [protected]@lntecc.com (We are corporate passengers always using your flights. Employ of larsen & toubro ltd, kolkata head office)

The incident I am about to relate concerns total disregard of all safety norms, and the abject and absolute unprofessional conduct of Indigo staff. The attitude and behavior of their ground staff at Hyderabad was callous, ;careless and absolutely unbecoming of an airline.
My wife and I are both Senior Citizens had the following sectors as our vacation itinerary:
16th May - Hyderabad to Kochi - 6E 683 - INDIGO
19th May - Kochi to Calicut - IX 473 - AIR INDIA EXPRESS
23rd May - Calicut to Madras - 9W422/469 - JET AIRWAYS
26th May - Madras to Hyderabad - 6E 269 - INDIGO
Our gate for boarding at Hyderabad was #26. My wife has problems with her knees and is unable to use stairs or escalators and always chooses to use the lift. On arrival at the gate we discovered that at that particular gate there was no direct lift to the floor below. There was a slightly longer route and so I requested their staff for a wheelchair. She said she would leave a message for the staff who will supervise boarding and that I should inform them before boarding commences. Accordingly as soon as we arrived at the boarding gate I informed them and they agreed to provide a wheelchair. After the two boarding staff held a discussion they informed me that they were unable to help as we should have informed at the time of check in. I then informed the two that had I known about the non-availability of the lift I would have done exactly that. I requested them to help but both were adamant. When I said I would register a complaint with Indigo they were virtually goading me to do so and instead of trying to help they shouted their names to me.
We continued to wait and asked to speak to the supervisor. They contacted the supervisor who they said was coming but did not turn up. By this time the boarding was nearly over and when I raised my voice and demanded to see the duty officer they asked me if I wanted to go on this flight or by a later one. We had booked days in advance for this particular flight so why should we wish to go by a later flight?
By now boarding was over and these two were in a rush to close the counter. They said that if we wished to avoid delaying the flight we should leave by the escalator. We insisted that my wife cannot use the escalator. We were in Singapore for five years and never once did she able to use an escalator. We were standing between the steps and the escalator when one of them said that she would help her on the escalator. Before we could stop her she pulled my wife onto the escalator. I rushed in to help her but by then my wife fell and was dragged to the bottom. Since i was holding onto the travelling rail i did not fall but twisted from side to side and sprained my ankle. We have a very reliable witness to the entire incident. unfortunate
The two then managed to get the arrival door opened by requesting the security staff M/S Madhuri Kenekar who witnessed the entire incident. The duo said that normally the CISF personnel refuse to open the arrival door. M/s Kenekar assured us that whenever requested they open the door. She also mentioned that most airline staff do not like to have the door opened because to bring a passenger through that door from the floor above incurs a much longer walk for concerned staff. So the passenger pays with injuries for their staff's lackadaisical attitude to passenger safety.
My wife and I have suffered the ignominy of falling down and being dragged on the escalator resulting in leg and back injuries to my wife for which the treatment is still ongoing. It is by the Grace and Mercy of our Savior that we did not get permanently disabled.
We continued our journey to Calicut to rest in our house and cancelled the rest of the itinerary. The cancellations have cost us about twenty eight thousand rupees including the necessity of buying a ticket for both from Calicut to Hyderabad. Indigo have offered to reimburse us just the basic fares of the cancelled sectors. When we purchased the tickets we did not pay just the basic fare. If it had been a normal cancellation we would have . agreed. On our return sectors we travelled by Spice Jet which was a refreshing experience both with the ground staff and cabin crew.

Hi,

I had booked a ticket on July 1st, 2017 from Chennai to Coimbatore and return for 4 people including 2 kids. The PNR is J6J6NL. The total charge is 12k.

For cancellation I am.getting only Rs. 1600. The cancellation charge is almost 100%. Please help.to get a reasonable amount.

I tried to change the date and even.that is very costly. The charge is as high as booking a new trip.

So it is not a good deal for both cancellation and change of flight timing.

The travel date is 30 of August and even.for cancelling / changing date now the charge is exorbitant. Please help.

Thanks

I was about to travel to Bhubaneswar through Indigo Flight 6E-3869 which was scheduled to be departed at 19:45pm on 4th July, 2017.Due to heavy rain I got stuck in traffic jam and reached to the check in counter at 7:10 pm. The check in counter personnel denied to give me the boarding pass inspite of requesting him repeatedly and I was not carrying any checked in luggages as well. When I had a discussion with their senior authority, they rather told that I reached to the airport at 7:25 pm which was a big lie. Later I came to know that the flight departed at 8:12 pm instead of 7:45 pm, though I was not allowed to board . The harassment I faced today was beyond my imagination which resulted in increasing my mental pressure. Hope you will look into the matter and investigate properly and please make sure that no other passengers face harassment further like I faced today.

Thanking you
Roshni De

I booked a flight from Delhi to Srinagar through goibibo having PNR No O7JHUY for 30th june 2017 departure at 15.05 name Sanjiv Mittal and Mobile No [protected] but because of Traffic on the way I missed the flight. Kindly inform me I Could get the refund of money as the flight could not be boarded. So much traffic was on the way to Airport that for almost 1 hour near Airport the traffic jam was there. I have paid Rs 9900/- for the same and even booked meals for the journey. Can you help me to get some amount refunded being a govt employee and for no mistake on my part My email ID is [protected]@yahoo.co.in.

My name is Palak Chitra. I travelled from Bhubaneswar to Ahmedabad via Mumbai on 28th June, 2017. Flight codes are 6E 342 and 6E 324 respectively. After collecting the Check In baggage at Ahmedabad, I went to a hotel. There, I found that a three fold KC Paul Umbrella in my bag was missing. I will be very grateful to you if you deliver the umbrella (if found) to my address mentioned below:
Palak Chitra
Room No 3006
Bhushan Steel Residential Colony,
At Narendrapur, PO Kusupanga
Via Meramandali,
Dist- Dhenkanal
Odisha
759121
Cell No: [protected]

I had a flight from delhi till mumbai which was scheduled at 10:30. I reached the baggage counter at around 9:45.. I was denied from boarding into the plane at that time even though it was 45 mins for the plane to depart. I was said that the flight doors have closed and i would have to catch another flight. This is not done. I wasn't even informed about this from the airlines, otherwise i would have been on the airport an hour before the departure. Just because of the lag in their management and because they did not inform me about this procedure i missed my flight and i had to urgently reach mumbai for some reasons. And closing the flight door 45mins before is totally wrong, normally it is around 15 20 mins before we are denied from entering the flight. By doing this they are troubling many passengers. Not only have i experienced this, but it has happened to alot many people around me. I want indigo to repair the loss i have had as it is not my fault i was unaware of the flight boarding timings. Never ever would want to book an indigo flight after this

Hello indigo team,

This mail is for the complaint towards one of your staff at the booking counter of netaji international airport for kolkata location. Her name is debomita (If i remember correctly) and she was there at the booking counter on 30th june at 10:00 am shift. My wife and my daughter (Infant) had flight 6e - 207 for ccu to gau on[protected] at 1040 am. They reached the booking/boarding counter at 0956 am (1 min late of luggage gate closure). My wife had already done her web-check-in one day before but still the lady named debomita present at the booking counter did not allow luggage to be given for that flight and mentioned it will be sent in next flight. So they had to leave for the flight without taking that luggage. During that short discussion, debomita's behavior was no rude with my wife that on requesting her to consider the luggage for this flight, she replied because of infant they are being allowed to board the flight otherwise my wife would not have been allowed to fly. I am just thinking how stupid, inhuman and irresponsible that lady is. Because of luggage not being allowed, they were stranded at guwahati airport for 2-3 hours. How come that lady is working in such a big organization. I had flown in many airlines but never had such awkward situation before. I can understand the situation when a passenger not being allowed if they are 15-20 minutes late. But what type of behavior is this for mere 1 min late which was also due to queue??? A mother with infant may take some time during baggage x-ray. I believe you need to take stern action against that stupid lady otherwise you will loose customer faith. Also you know the power social media. So take some action and pls warn your staffs to behave with passenger politely, because airlines are running only because of we passengers.

I need to report this incident to social forum so that everyone gets beware of indigo airlines staff behavior. Also if possible, get me email id of your ceo. He should be aware of this incident as well.

Below is the details for that flight.

This is in reference to your booking under the pnr of3dsn.

The itinerary is given below:

6e - 207, on[protected], from ccu to gau, scheduled to depart at 1040hrs and arrive at 1155hrs.

Br//
Bijit
[protected]

My wife jayashree Sati was travelling from mumbaI to dehradun on 1/07/2017 by indigo details as follows
6e298 bom to delhi
connecting 6e246 delhi to dehradun booking ref H9MT8M
on reaching delhi she did security check in and was waiting for boarding. flight left for dehradun with her luggage on board without informing her to board. when my wife asked about it they said delhi is silent airport. I don't thing this complaint will make any difference .there were other passengers who had been left off.

We have booked ticket for Ahmedabad to Nagpur in Light fare by oversight, hence allowed only 7 kg baggage. Inquired in Customer Care Services for 15 kg luggage as per them payment of Rs. 200/- will have to be done at the time of boarding the flight for additional 15 Kg baggage. we want to make the payment of Rs. 200/- today only and confirm for additional 15 Kg baggage in flight ticket. But they are not not ready to accept cash today and replied that payment should be done at the time of boarding only. But due to Important work and pack schedule on that day, it will not be possible for us to come early and make the payment at the time of boarding. We are ready to pay today itself and confirm 7 kg + 15 Kg Luggage for the passenger. So please allow us to make payment of Rs. 200/- today for additional baggage of 15 Kgs and issue another flight ticket mentioning 7 Kg + 15 Kg Baggage allowed.
Please give confirmatory reply at the earliest.

I with my colleague was to travel by indigo flight 6e 271 departure at 6.15 am from kolkatta to chennai on 26th may 2017. We reached the airport at 4.30 am and got the boarding pass at 5.15 am. But unfortunately due to heavy rush in the security check we got cleared at 5.50 am. But when we reached the boarding gate at 5.55 am they told the gate is closed and cannot travel. No refund was given and due to my urgency i was forced to travel by the next flight which cost me rs 14135/-. No reduction was made by the airline authority though we have not delayed in entering in the airport. Even we got the boarding pass the airline has not taken the responsibility to board us. The same was taken up with the airlines and they refused to pay the excess amount paid by me during the travel. This is the unethical behavior of the airline.

My parents are malaysian who was travel in indigo flight 6e 6323 on 25/6/17 from varanasi to bengaluru. The tickets was booked by my agent. I already received the tickets and payment status showing complete. (Attached). After my parents received the boarding pass and while waiting at gate, the indigo staff announce my parents name and asked them for credit card. My dad already told indigo its was booked by agent and please clarify with him. Contact number and mailed id everything was stated in tickets. They don't call just simply asked them to pay cash. Both of them are 65 years old. All their travel money used to pay indigo flight. If indigo having problems with credit card payments, why they allowed to booking.

I was to travel on 24th june from hyderabad to mumbai on indigo flight 6e 809. I had an onwards flight to udaipur from bombay. I got to know that my flight was delayed to 25th june while doing web check in on my way to airport. There has been no communication to me regarding the same. On following up with indigo they furnished a fake mail which they said was sent to me but i never recieved the same.in fact on previous evening i got a reminder from indigo regarding provision for web check in. My flight's scheduled departure was at 2.45pm. I asked the to put me in some other flight on same day but they refused when there was a glight from hyderabad which took off at 12.10noon. Since i was already on my way to airport, i had to buy ticket with jet airways for more than 12000/-. I demand full refund of money i spent on buying new tuckets as information regarding flight cancellation was not provided to me. I booked the flight 20days in advance due to low prices. I feel cheated by indigo and demand refund of amount i had to spend to buy new tickets.

I and my wife have traveled from kolkata to ahmedabad on 26th june 2017 (Pnr - dhzvjh (Sumit jindal) and b69rfy (Chandani jindal).

We had two check-in baggage (One suitcase and one trolley bag). Seal was put in kolkata airport in both the luggage.

When we received the luggage in ahmedabad airport the seal was not there in trolley bag.

We assumed that the same might have broken by mishandling the bag in transit.

But when we unpacked the luggage at home we realised that the jewellery pouch was missing from the bag.

I contacted the call centre and they said you should ha raised the complaint in airport itself.

But i replied how would i know if something is stolen unless i unpack my total luggage.

He said we will register your complaint against your pnr no. Dhzvjh and that shall be reference no. But you will not receive any mail or sms for the same.

Then he called back in 3 mins saying that i enquired in kolkata and ahmedabad airport and they have found no lost baggage.

I said here the case is of stolen article from baggage.

He said we cannot help you in this we don't know who have stolen the pouch as there are lots of staff.

I said make your baggage handling staff responsible for that and penalize them and compensate me.

Also i enquired that this may happen tomorrow to any of the customer and its not possible to carry everything in hand baggage. Even a perfume, shirt, trouser, belt or shoes, costs rs. 2000 to 10000 now a days. Who shall take the responsibility?

He said we cannot help you and assure that this will not happen to you again with indigo airlines.

It means that this may happen to other customers with indigo airlines and to me with some other airlines. How ridiculous?

I want somebody to take action on this and help me get compensation.

The indigo staffers abhilasha and neelima read the boarding pass as 27th june and yet tell me that the ticket is for 3rd july and does not let me board. After arguing at how ridiculous their argument is they realised that they saw my future booking in the system and made a mistake by not allowing me to board. So their solution was to walk away and i had to book a new pricey ticket as i had no choice. My pnr was oe8rut. Are you guys paying less and hiring uneducated people? I have now spent 12000 on a ticket to bangalore. But then this is india. No one is answerable and no justice ever takes place.

I have booked a flight on 17th june from dubai to indore via mumbai for travelling on 27th june (Pnr number hfpfsn). I have received a call from indigo call centre india ' saying that you flight is cancelled & either you take your refund or travel via delhi. Then i checked with indigo airlines dubai office about the flight status they said the flight is on time. This seems the indigo airlines cheated with the customer and your customer care people also telling lie. I have travel to many countries in different airlines, but i never face such type of problem. The other airlines people never lied with the customer. I have to go to india without my willingness i opt flight via delhi. Probably this will be my last travel in indigo airlines. I will tell this incident to all of my friends & relatives & suggest them better to choose jet airways for traveling to india. See my booking in the attachment.

I have flight at 5.10 a. M and had already done web check in fir the same so that i need not stand in que for handling my luggage.
The service is so poor they ade me and all other who had done web check in stand in que for an hour or less.
What is te use of web check in when customer has to face problem and no 1 attain the complaint. Even customer service executive are helpless.

To my utmost surprise, when i landed in lucknow from pune on 16th jun, 2017, i found my travel bag zip broken.
The bag was checked before boarding the flight and a zip seal was put in place. So it can't be said that the bag went unchecked.

I confronted the on duty cse (Customer service exectuive) pankhuri, who claimed she was a senior officer, about the utter carelessness on part of the airline to have handled my baggage inattentively.

I told her that such a thing happened earlier too but i ignored it. I was really pissed off. I paid around rs. 10, 000 for the flight for this sort of service.

The cse took photos of the broken bag and promised that the airline will get back to me. It has been almost a week and i have not heard from anyone.

I have been using indigo flights for a long time and i never expected such unprofessional behavior from them.

I would certainly ignore indigo flights from now on.

This is with regard to my flight number 6e - 841 which i wasn't allowed to board as i reached 45 minutes prior to the time of departure that was 22.50 p. M. Money doesn't matter but the quality of people you have placed on your front desk who are models of extreme good behaviour should be given a recognition. Miss reena placed at terminal 1in igi airport allowed mr. Sapalika flying to bengaluru by 6e-977 departing at 22.40 who came to the counter 15 minutes prior to the time of departure of his flight but despite innumerable requests from my husband and me we were not allowed to board the flight. There was a medical emergency back at home for which i had to book the flight as my father is suffering from cancer and is in his last stage. Not only we missed our flight but also witnessed the sweetest behaviour of indigo sward winning service.
If you can take up a booking 2 hours prior to the departure of a flight you should be efficient enough to let a customer board a flight on grounds of emergency. I demand an explanation from you what made you to allow the bengaluru passenger who made an entry at the nick of time but why not us who were at least 45 mins before and not only that who were also showered and bestowed with very sweet words and the bestest of the behaviour we can expect.

Pnr. Zdfqgg indigo 6e.68 trip-[protected]' february 02-2017 this regarding some emegration problem was that date unfortunately they cannot travel the date my said i comblaint all redy emegration they saying u will get shortly the refound amound still i am not get refound amond"so plz any apdation plz inform me, thanks"[protected]@gmail.com mobail [protected]