IndiGo Complaints & Reviews

I'm a female passenger and iwas travelling all alone via indigo flight 6e 358 from agartala to imphal on 17/06/2017 at 12.45pm. I was alloted seat no.20b inbetween two adult male passengers. I requested either of them to let me seat in any side rather than being in the middle of both of them but no one assisted me. I was feeling very much uncomfortable. Then i requested airhostess "priyanka" to request them but she clearly denied that she could not assist me if the passengers themselves didnot do so. She didnot even give me an option to change my seat though there were seats vacant in the airplane and she went away as if she didn't care at all. As they announced some xl seats vacant, i requested another airhostess named some "prabha" to assist me to another vacant seat. She was having bob cut short hair style. She replied that as the flight was already late, she would call me after take off. I was feeling very much uncomfortable but i waited. After take off no one came for help and both the airhostess started selling food and after food distribution they were gossiping among themselves. They saw me several times but no one cared. I had to spend 1 hr. Very uncomfortably inbetween two men and i was helpless. I'm a frequent flyer of indigo and i feel very embarrassed by their attitude today. I am writing this complaint so that these things are not repeated with any female travaller travelling alone and i want indigo to take the matter very seriously as they can not sit carelessly ignoring a female's comfort. I really felt very embarrased and helpless today. I feel like complaining time and again. This was a very bad experience. I hope indigo to do the needful and take strict action. Thank you.

Feedback tb4z9m comments:sorry to say that there was no girl power!!! I boarded the flight at 11.15am and was seated in the 4 th row with a prebooked meal coupon. But sad to say that the flight attendants were so unprofessional that they could reach our row only at 12.45pm. And when i requested for chicken junglee sandwich i was told that it was not available as it had gotten over.. Nor did i get the choice of my beverage.. Paperboat anar/lime. Finally they served me veg sandwich which was horrible.. The attendant who was moving from the 11th row to the 4th row managed to reach our row by 12.45pm to inform that all the food of our choice was over. The callous attitude was another issue.. The lady who was moving from 1st row ms amrita was so slow but later apologised but was too late. It seemed as if i was creating a ruckus. I am generally a very calm person. But i expect reciprocation from the crew who can make air travel a pleasant experience.. Here i feel indigo has conned me by making me book meals in advance. Overall indigo shouldn't have made my flight experience so horrifying.
Also add : flight was delayed by 45 minutes. Didn't get clearance for landing... Later when luggage was collected we found one of my suit cases completely wet.. Went and complained to indigo customer service.. There the person took photos to prove it... Again when we made complains about the experience inside the flight., he said he was sorry and would get us food, sandwiches.. Even we were not lucky here. No food came. Waited and left.. Now what to say about your indigo service? This is how you give us' sugat yatra'.. Never experienced such 'asuvidha'😏

1. I am bharat. I had made a flight reservation on 08 jun 17 to travel to bengaluru through indigo airlines. The flight details are as follows:
Flight no.: 6e 287
Pnr: ag8m5h
Dep date: 15 jun 17
Dep time: 0755h

2. I reported at the airport at boarding pass issue counter 50 min prior departure, i. E at 0705hrs. As per the ticket, the counter is closed for check in 45 min prior departure at 0710h. The counter in-charge refused to issue me a boarding pass despite reporting well in time.

3. The same airlines in bengaluru, hyderabad and some other cities have gone out of way to ensure that the passengers are issued with boarding passes and board the flight. It is noticed that the passengers were made to skip the regular queues for issuing of boarding passes.

4. Vizag airport being a small airport with comparatively less crowd, basic courtesies expected were not extended and the staff were adamant and showed no empathy towards the customers present. Almost about 13 odd passengers missed the flight. Few of them had important exams to be given which were career deciding.

5. At the ticket counter, mr malik was approached to help deserving cases but the attitude was atrocious, most inhuman and unexpected.

6. I sincerely request necessary disciplinary action be taken against the employee and i may be compensated for the cost of ticket, the time wastage and the inconvenience caused.

7. If however, i do not receive any reply/compensation i may have to go to court/media to expose your airline so that other passengers do not feel undue inconvenience in future.

Regards,
Bharat
Ph: [protected]
Email: [protected]@gmail.com

I have booked two return tickets on 15thjun at 10.45 pm for indore-delhi and delhi-indore, timing 7.00 am and 7.15 pm. But when i received the ticket over mail the return ticket timing were 4.50 pm. I tried to correct it online but of no use. Wrote a complaint to the co but did not get any reply. Went in the morning to indigo office at indore airport they charged me 5828 for changing the return ticket. Although tickets were available in evening flight.

I had my flight on 15th jun 2017 at 12:10 pm, i had powerbank in my checked-in luggage. I acknowledge that it was my mistake and it was even notified through sms also. Actually i was about to carry that luggage with me in hand however but at the last moment since weight was unfortunately more than 7 kg i had to check that luggage in.

But my concern is when luggage went through screening why it was not notified to me earlier. Boarding of flight was scheduled so late that while boarding when i was notified by the attender that "because of the powerbank they wont allow that luggage it was already late and we cant delay this flight, you will have to board next flight. I told her that i am ready to leave that same at the airport but this flight is very much important to me". Had boarding been not this late, i could have taken out that thing. Now i have to pay 8k approx extra for getting next flight.

Note: its organisation's issue that boarding was so late,
And second issue that i was not notified before at time of screening.
Flight details:
Pnr : ogns8x flight: 6e-262

It was very bad experience - attender was in no mood to listen to me and had to wait 1 hour to get my luggage back and book next flight.
Very much disappointed with service!!

Dear, we were the unfortunate passengers who were on the delhi - hydrabad flight which had techinical issue and had to go thorugh a emergency landing procedure in delhi on 19th may 2017. Due to this i missed the connecting flight on indigo to chennai. At hydrabad, your ground staff promised us food and additonal support to enable us to go to chennai as we were travelling with children. Since we had paid for food, they assured us that they would provide us food before we boarded the flight and stopped us from buying any food for the children at the airpor. But showing a un humanly behaviour, at the point of boarding the staff informed us that there will be no food served to us by them and that we will have to procure the food by our selves inside the flight.
We would like to know as how is the management going to refund us the payment for the food service which was paid for and compensate us for the totally inhuman behavior that your staff have done.
I trust and believe that your office will do justice to us and ensure that a proper compensation will be provided to us due to the inhumanly behaviour shown by our ground staff at hydrabad.

Passenger name: aayush motwani
Email id: [protected]@rediffmail.com; aayush. [protected]@gmail.com
Event date: 09.06.2017

I was flying with indigo airline on 09.06.2017 from delhi to pune departure time 17:50 and collected boarding pass around 15:30

I was at the boarding gate much before time but just before boarding had to urgently go to toilet. I informed the person at the boarding gate regarding my urgent issue. He said ok and i managed to reach back at the boarding gate at 17:30.

But he did not allow me to board and said that i was late by 2 mins and my luggage has already been taken out and the aircraft is already on the runaway. How it is possible for them to take my luggage in 2 mins delay and aircraft already on runaway 20 mins before departure??? He said only option is that you will have to take next flight at 21:05 by paying fare difference.

I tried so much to make the staf[censored]nderstand but they were abusive and pushed me away.

I went to the airport manager and he asked me to pay fare difference of 13000. But somehow i convinced him for 3200 and i had to take that option as i had no other alternative left else i would have to stay at airport. I paid by debit card and i insisted for the receipt but was not given for no reason.

Please find attached both the boarding passes along with my debit card voucher.

Many other passengers were also affected and i feel indigo did on purpose to earn extra income and no other airline are not so inhumane and abusive.

Finally i managed to take 21:05 flight but i really feel i am cheated and request for refund of fare difference of rs. 3200 and extra compensation for my mental stress and 3 hours delay.

Thanks and regards,

Aayush motwani

At the boarding gate, ms armin and mr nilesh m, snatched by laptop bag with a rude tone claiming that aircraft is new and limited cabin baggage space, so i cannot carry my laptop bag in the cabin. How do i carry my laptop or who is responsible for the bag if i check in... The answer i received with a rude note that i must carry the laptop in hand and indigo wont allow my laptop bag to carry in cabin... I requested that passengers carrying suitcases to shift them to check in... Instead i was threatened by armin/nilesh that if i continue arguing, he will offload me and put me to police.. My copassenger requested me to keep silent else indigo can do anything... My baggage tag # is 653083... I have clicked photos of the cabin bagagges allowed while keeping me helpless to carry my laptop in hand... This is disgusting and unjustified gross violation of consumer protection and rights by indigo ground staff... This showcase will always keep me the least preferred airlines to travel as a corporate client and will also report to my travel agent cwt. Should you require any images, please feel free to revert, i can post the cabin baggages those were allowed and put me stranded with threats by ground staff. Regards basab

I was traveling to delhi from indore. The flight was supposed to leave by 09.40 a. M. I reached by 08.50 a. M and qued up in the line for my boarding pass. While waiting for my turn to come for 15 mins the attendent who was issuing the tickets told me that i won't be able to board the flight as i am late (45mins) by their given default time. I requested her and asked her politely to let me board. But the woman didnt allow me and asking her again and again to call a senior person who can take the charge and let me board. But the staff women being rude and arrogance didn't show up good. I would request the authority to take action on such incident and irresponsible staff.

I was travelling from delhi to ahmedabad on 07 jun 2017, in indigo flight number 6e 658. My power bank was in my baggages which i had wrongly kept. During boarding my flight they called up my brother and snatched his boarding pass and further wen he asked about why his boarding pass is being taken away they said him to go to the checking point and when my brother went to the checking point they told him to unpack the bag and he himself took out the power bank but after that they took away the power bank from him without giving a seizure list and furthet misbehaved with my family members and they said them to board in for the flight otherwise they mis the flight and they were mentally stressed out at that point of time and they did not return the power bank.

Hi,
Back ground:
I am a frequent traveler of indigo, i traveled both domestic & international with indigo, i was the proud customer of indigo since this happened to me.
I had a indigo ticket to travel on 5th june'17 from bengaluru to lucknow via delhi. (Pnr a52thl). Flight no. 6e 978, departure @ 02:40pm. 5th june.

Case - i had taken preprinted boarding pass & have got inside airport @ 01:20pm, after having the long que @ your check in baggage counter & delay in payments of extra luggage charges, i dropped the baggage @ 01:47pm & moved to security checkin, due to long que, i had to weight there all the way till 02:25pm, & i reported @ the gate at 02:30pm.
& the flight has taken off 5 minutes before i reached gate.
My luggage has been offloaded & i was not allowed to board.

I have been treated as a fool & made laughing stock by the team at the gate desk, (Name pooja @ desk, koushik @ baggage check in counter). She said that she has called me at 02:23pm, & i got the call as well, but i cudnt receive the call since mobile was in security check in trays.

Thus i missed my flight even after reporting 10 minutes before scheduled departure.

Grievance :

1- if i was the last passenger, they could have announced so that security team might have helped me to clear the checking on priority, but indigo team has not announced anything, while staying at the airport i heard at least 10-15 announcements till i boarded evening flight on the same day,

2- when the flight has left before scheduled departure time & no announcement or attempts to call more than once has been done by the team at the desk, the luggage which i have given has been offloaded by boarding team, even after knowing about evident que at check in & passenger's check in baggage info one hour before.

3- ok, the flight has left & i requested if i can catch another flight to delhi, by which i can catch my older flight from delhi to lucknow, they denied it saying there is no such flight showing in my system, you try booking online or try with other airlines.

4- after getting helpless & getting such response from indigo team at bangalore airport, i booked another flight (6e-484, pnr fdv6fq) for the cost of 9350 inr from blr to delhi which was scheduled to depart @ 11:00pm, but flight has left at 11:40pm, that is 40 minutes late from the scheduled departure time, due to that, i missed my 4am train from anand vihar terminal.

What i want:
1- take action against team who seem to be doing it knowingly to make fun of people.

2- kindly pay 100% amount of the ticket which had to book due to relieving of flight before scheduled departure time i e. 9350 inr

3- kindly pay 2200 inr for train ticket as i had to travel from delhi to kanpur in a train using premium tatkal service.

4- pay 2000 of my hotel stay since i missed my train due to delay of my 2nd flight.

5- pay 50000 inr against defamation caused due to this whole incidence.

Observations=

1- if the passenger has given his check in baggage why the team has not bothered to call him once again in place of offloading his luggage from the flight??
2- why indigo boarding crew of 6e 978 cud'nt make announcements for last call, as other airlines were doing, which could be heard by me throughout the day, moreover indigo also announced many after i missed my flight.
3- if indigo is so punctual about its time of departure, why your flight has delayed 40 minutes? Can you refund the ticket & inconvenience fee caused due to that?
4- why passenger cudnt be given the seat in your next flight without charging any extra money for the same destination??

I am expecting the answers of all my queries within 2 days.
I am completely disappointed with the service of indigo this time, i may go to higher authorities or other govt forums if my concerns are not being addressed.


Thanks & regards
Vikram sengar

My name is rajiv lochan urmilesh. I am writing this mail to file a complain that indigo is not refunding the money

A month ago, i have booked two tickets of flight from patna to chennai whose pnr no.-a8fy5p. But due to some confusion of dates, i have cancelled it within 1hours. The airport authorities has told that amount of flight ticket would be refunded within 15days. But after 1 month also money has not been refunded.

I have complained so many times but you all are giving only excuses. I have also told bank about it and they have checked that there is no problem from there side.

I need money immediately as i have to take admission for my daughter. Please help me and resolve my problem. Its an month now. You should not take so much of time for transferring the money. You want money immediately after booking the ticket. That time why you donot take money after one month, so think is it right to take that much of time to returned the money. We are a middle class people. Rs25000 is a very big amount for us. Due to your carelessness we are facing problems for my daughter's admission due to some shortage of money

Please provide us help. I am attaching photo of my ticket. Please resolve my problem within 2 -3 days as i have to go chennai. Please understand a father's tension

Hope you all will help us

M/s indigo offers rs 4200 for baggage worth rs 1, 10, 000 for mistake committed by airline staff. Says it is company policy!

Reference pnr no. : wccehj on delhi to bangalore flight on 5th may 2017

Thanks for communicating to me though after a long delay.
• i understand that you may have some fixed norms to deal with lost baggage cases, i am unable to accept the compensation given to us for the following reasons.
• the trolley suitcase itself costs much more. As informed over the telephone, we had been to a holiday and several expensive clothes were purchased. The cost of the same is worth more than rs. 1, 00, 000.
• the whole activity of purchasing involved several family persons and invaluable time was spent.
• i have undergone the agony of talking and corresponding with your customer relations staff almost every alternate day by telephone and email with practically no response from your end.
• precious time was lost especially in the early stages after the complaint was lodged. This has reduced the chances of recovering the baggage. I mentioned this in my earlier mails to you as well.
• i had frequently asked to customer relations to get me connected to senior officers so that i can personally talk to them and maybe impress upon them to assign some priority to the mishandled baggage case. But i was not given access.
• at the end i was told that airport authorities were not willing to part with the cctv footage.in such a case what can you do when you do not have any clue. I am told by you now in the recent talk over the telephone that you have good records of the issue of boarding pass; i. E. Issuing staff and time of issue. I was also informed that the issue of boarding pass was at about 1838 hours on 5th may 2017. Unfortunately your system does not give information of the counter from where the pass was issued.
• with this information, you should be able to convince the airport authorities to give you the footage for 10 to 15 minutes prior and post boarding pass issue time. As all the counters are busy my baggage would have been assigned to some other passenger within that time. Assuming this is not a wilful error, a scan of baggage of two adjacent counters during the aforesaid period would be enough information as to where my baggage was assigned.
• you have passengers’ photographs (Me and my wife). You would be immediately be able to identify the counter if you see the footage 10 to 15 minutes prior to issue of boarding time. I had taken care to furnish our photographs with the same attire as we wore during journey.
• as you already know the staff who generated the boarding pass, she may be able to guide you as to which counter she was operating from at that point of time.
• assuming there has been no complaint from the passenger whose baggage has been mistakenly given to me, i gather, he or she would not mind exchange of baggage which has occurred albeit inadvertently. I have seen the contents of this suitcase. It has some old clothes – nothing of much value. Whereas we had more than rs 1, 00, 000 worth of new clothes.
• last but not the least, why do you not acknowledge that it has been m/s indigo’s mistake. And now by all this talk and written communication you are making the passenger pay for it. Rs. 4200 is not reasonable even if the suitcase has been filled with bricks and mortar! The cost of the trolley itself is around rs. 10, 000. You cannot hide behind your internal policy especially when the mistake originated from your end.
Please look into the matter and come up with some solution to recover the baggage. This whole issue was dealt very shoddily by your staff, first by not giving priority, thereby delaying and not giving me access to your senior executives who i could have talked to impress upon them the need for speedy action. Needless to say that the possibility of recovery of lost baggage reduces due to delay. You also appear to be insensitive to the fact that your staff had committed the error (Hopefully inadvertently). There is a greater need in such a case to move in fast and pool up your resources and recover the baggage.
I again reiterate that once you state your case cogently to airport authorities, you would get cooperation from them. You only need cctv coverage data for indigo bay for a very short time.

Devashees das

Dear sir
We have taken three tickets of indigo flight on date 03/06/2017 flight no-indigo: flight 6e 694 time 1720 when we go for boarding pass that time due to bad guidelines by personal my wife and my two daughters has been miss there fight.
After that she go for complaining about all
Every thing but they neglecting to laugh a complaint abt it. So please sir do the needful and please take action against them who did these and refund of my ticket price or make a rearrangement of the same. Otherwise i have to take help of consumer court. Beacause the ticketing price is huge amount for me and it is not possible to tak or purchase it again.
Your faithfully
Pnr efyq8k
Biman ch medhi
[protected]
[protected]@gmail.com
Passenger name
Nandini medhi
Hiya medhi
Jigysha medhi

I had a flight today from hyderabad to chennai 188 Indigo, vide PNR no. s7m46v, i reached the airport by 5.45 and standing in a long queue till my turn came it was 6:10 and baggage drop was denied for me was not allowed to check in stating that i was late and they made and forced me to pay 8500 extra for the next flight.

Your ground staff was very rude; they harassed me and made me to run from pillar to post, am a single lady travelling with my kid they wont have sympathy to help, worst ground staff of Indigo i experienced.

This was a really terrible and horrifying experience for me and i caused a lot of stress and mental pressure on me as i am a patient of anemia and diabetic.

You are requested to kindly refund my money or issue me a ticket for tomorrow's travel or a ticket voucher in lieu of the above mentioned ticket in order to restrain me from taking a legal stand against your airline.

Awaiting your co - operative action

Respected madam/sir i tried several time from your customer care number regarding changing of surname but still negative response from your officials hence again i want to state that in the ticket for indigo airlines 6e-6204 travel date 12th june 12.25 hrs, passenger 1# sunanda padhy, 2# anvesh padhy, 3# suchitra padhy, i want to change the surname of the 2nd passenger as anvesh panda (Son of sunanda padhy, father name anil panda) instead of anvesh padhy as by mistake wrong surname was entered and i tried several times to indigo customer care executive but they casually reply to cancel the ticket with cancellation charge as rs. 2000/- and re-booked the same with higher cost. I also contacted my booking agency makemytrip but they replied, only airline will be able to change the surname. Please suggest as this is the not justice to consumer because in railway also option for correction of the name gender etc. Passesnger 1# sunanda padhy is mother of anvesh panda (Father name: anil panda) and can carry birth certificate which has both father and mother name. Flight details guwahati to kolkata flight number 6e-6204 (Indigo) departs guwahati on 12/06/17 at 12:25 hrs arrives kolkata on 12/06/17 at 13:40 hrs fare details total fare inr 8145. Hence please consider the same if no any positive response from your end then i have only option to ask to consumer forum either ministry of civil aviation/ pmo through our chiif minister/ ourlocal representative because such type of behaveiour is not a justice with common people. Please let me know if i need to provide more details like booking id and pnr. Sujata padhy, email# [protected]@gmail.com

Missed my fliggt in 23/4 was standing in line 1and half hour beforr time some people entered in between but the lady chking bagage dint interefere i was standing there half an hour before time stil thy said counter close complained manger useless yst again whn cmng from gia flight got delayed frim ur side what action will u take hv decided never again wil travel by indigo even telll my freinds and family not to travel bec full fraud happens in ur indigo i hv been a frequent traveller from so mny years not nywhere i had to pay 8 thous to spicejet and buy a new ticket 15 min before thy made me enter flight such a good service by spicejet

Hello,

I am deepthi, frequent traveller in indigo. I would always choose indigo as it is one of the best airline for domestic flights. But unfortunately this time prior 20 min before departure the lady did not allow me to board at flight saying am late. Please check
Flight number 6e-188
Date:30th may 2017
Booking id:nf[protected]
Hyd - chennai

I was surprised to know this kind of service for the first time with indigo that they will not wait for passengers 30 min before departure. I would request indigo airlines to give me justify answer that in boarding pass it was not written anywhere that boarding closes 30 min before. I was requesting staff as i am non local am here for health checkup but disappointed because of staff behaviour.

I have booked new ticket for my father and myself again to complete my journey.

While returning back to hyderabad from chennai i have not seen such a procedure that boarding closes 20 min before. I am not happy about hyderabad indigo airline staff.

Please make sure that staff should not violate rules and damage airline image this is my personal request that hyderabad staff are not responding in an well mannered way.

As a uk citizen i would request you to do necessary changes in hyderabad airport so that next time no coustmer should face this kind of behaviour from staff.

Thanks
Deepthi
London uk

Sir,
Me and my wife have lost the boarding pass which were given before performing the journey. The details of the dates, pnr no., flight no., booking reference are as follows:-
1) booking reference :-g6yzhy,
2) numeric booking id:[protected]
3) flight no.:-6e405 & 6e779 dates are 11apr 17 & 14 apr 17 respectively. Sir/madam please do the needful as i need boarding pass for ltc claim.

Sir,

I am Manivannan from Chennai. I made a ticket booking on Indigo from Chennai to Madurai through their mobile opp by 20:22:17 on 30/05/17
Once I made the payment the money left my credit card and got a mail from their gateway cc avenue saying that the order is confirmed and payment is successful. But I have not received any ticket. I call Indigo and about 1 hours they hold me in the phone and finally a lady called Monica spoke me and she told me that the money with CC avenue is on hold so they cannot issue me a ticket and ask me to make a one more booking. When they have my money and they accept that they have my money but they don't want to issue me my ticket. I paid 2 times to travel tomorrow and they told the refund will be done in 10 days. After she admit that she got the money with their gateway she did not issue me the ticekt