IndiGo Complaints & Reviews

I have booked two return tickets on 15thjun at 10.45 pm for indore-delhi and delhi-indore, timing 7.00 am and 7.15 pm. But when i received the ticket over mail the return ticket timing were 4.50 pm. I tried to correct it online but of no use. Wrote a complaint to the co but did not get any reply. Went in the morning to indigo office at indore airport they charged me 5828 for changing the return ticket. Although tickets were available in evening flight.

I had my flight on 15th jun 2017 at 12:10 pm, i had powerbank in my checked-in luggage. I acknowledge that it was my mistake and it was even notified through sms also. Actually i was about to carry that luggage with me in hand however but at the last moment since weight was unfortunately more than 7 kg i had to check that luggage in.

But my concern is when luggage went through screening why it was not notified to me earlier. Boarding of flight was scheduled so late that while boarding when i was notified by the attender that "because of the powerbank they wont allow that luggage it was already late and we cant delay this flight, you will have to board next flight. I told her that i am ready to leave that same at the airport but this flight is very much important to me". Had boarding been not this late, i could have taken out that thing. Now i have to pay 8k approx extra for getting next flight.

Note: its organisation's issue that boarding was so late,
And second issue that i was not notified before at time of screening.
Flight details:
Pnr : ogns8x flight: 6e-262

It was very bad experience - attender was in no mood to listen to me and had to wait 1 hour to get my luggage back and book next flight.
Very much disappointed with service!!

Dear, we were the unfortunate passengers who were on the delhi - hydrabad flight which had techinical issue and had to go thorugh a emergency landing procedure in delhi on 19th may 2017. Due to this i missed the connecting flight on indigo to chennai. At hydrabad, your ground staff promised us food and additonal support to enable us to go to chennai as we were travelling with children. Since we had paid for food, they assured us that they would provide us food before we boarded the flight and stopped us from buying any food for the children at the airpor. But showing a un humanly behaviour, at the point of boarding the staff informed us that there will be no food served to us by them and that we will have to procure the food by our selves inside the flight.
We would like to know as how is the management going to refund us the payment for the food service which was paid for and compensate us for the totally inhuman behavior that your staff have done.
I trust and believe that your office will do justice to us and ensure that a proper compensation will be provided to us due to the inhumanly behaviour shown by our ground staff at hydrabad.

Passenger name: aayush motwani
Email id: [protected]@rediffmail.com; aayush. [protected]@gmail.com
Event date: 09.06.2017

I was flying with indigo airline on 09.06.2017 from delhi to pune departure time 17:50 and collected boarding pass around 15:30

I was at the boarding gate much before time but just before boarding had to urgently go to toilet. I informed the person at the boarding gate regarding my urgent issue. He said ok and i managed to reach back at the boarding gate at 17:30.

But he did not allow me to board and said that i was late by 2 mins and my luggage has already been taken out and the aircraft is already on the runaway. How it is possible for them to take my luggage in 2 mins delay and aircraft already on runaway 20 mins before departure??? He said only option is that you will have to take next flight at 21:05 by paying fare difference.

I tried so much to make the staf[censored]nderstand but they were abusive and pushed me away.

I went to the airport manager and he asked me to pay fare difference of 13000. But somehow i convinced him for 3200 and i had to take that option as i had no other alternative left else i would have to stay at airport. I paid by debit card and i insisted for the receipt but was not given for no reason.

Please find attached both the boarding passes along with my debit card voucher.

Many other passengers were also affected and i feel indigo did on purpose to earn extra income and no other airline are not so inhumane and abusive.

Finally i managed to take 21:05 flight but i really feel i am cheated and request for refund of fare difference of rs. 3200 and extra compensation for my mental stress and 3 hours delay.

Thanks and regards,

Aayush motwani

At the boarding gate, ms armin and mr nilesh m, snatched by laptop bag with a rude tone claiming that aircraft is new and limited cabin baggage space, so i cannot carry my laptop bag in the cabin. How do i carry my laptop or who is responsible for the bag if i check in... The answer i received with a rude note that i must carry the laptop in hand and indigo wont allow my laptop bag to carry in cabin... I requested that passengers carrying suitcases to shift them to check in... Instead i was threatened by armin/nilesh that if i continue arguing, he will offload me and put me to police.. My copassenger requested me to keep silent else indigo can do anything... My baggage tag # is 653083... I have clicked photos of the cabin bagagges allowed while keeping me helpless to carry my laptop in hand... This is disgusting and unjustified gross violation of consumer protection and rights by indigo ground staff... This showcase will always keep me the least preferred airlines to travel as a corporate client and will also report to my travel agent cwt. Should you require any images, please feel free to revert, i can post the cabin baggages those were allowed and put me stranded with threats by ground staff. Regards basab

I was traveling to delhi from indore. The flight was supposed to leave by 09.40 a. M. I reached by 08.50 a. M and qued up in the line for my boarding pass. While waiting for my turn to come for 15 mins the attendent who was issuing the tickets told me that i won't be able to board the flight as i am late (45mins) by their given default time. I requested her and asked her politely to let me board. But the woman didnt allow me and asking her again and again to call a senior person who can take the charge and let me board. But the staff women being rude and arrogance didn't show up good. I would request the authority to take action on such incident and irresponsible staff.

I was travelling from delhi to ahmedabad on 07 jun 2017, in indigo flight number 6e 658. My power bank was in my baggages which i had wrongly kept. During boarding my flight they called up my brother and snatched his boarding pass and further wen he asked about why his boarding pass is being taken away they said him to go to the checking point and when my brother went to the checking point they told him to unpack the bag and he himself took out the power bank but after that they took away the power bank from him without giving a seizure list and furthet misbehaved with my family members and they said them to board in for the flight otherwise they mis the flight and they were mentally stressed out at that point of time and they did not return the power bank.

Hi,
Back ground:
I am a frequent traveler of indigo, i traveled both domestic & international with indigo, i was the proud customer of indigo since this happened to me.
I had a indigo ticket to travel on 5th june'17 from bengaluru to lucknow via delhi. (Pnr a52thl). Flight no. 6e 978, departure @ 02:40pm. 5th june.

Case - i had taken preprinted boarding pass & have got inside airport @ 01:20pm, after having the long que @ your check in baggage counter & delay in payments of extra luggage charges, i dropped the baggage @ 01:47pm & moved to security checkin, due to long que, i had to weight there all the way till 02:25pm, & i reported @ the gate at 02:30pm.
& the flight has taken off 5 minutes before i reached gate.
My luggage has been offloaded & i was not allowed to board.

I have been treated as a fool & made laughing stock by the team at the gate desk, (Name pooja @ desk, koushik @ baggage check in counter). She said that she has called me at 02:23pm, & i got the call as well, but i cudnt receive the call since mobile was in security check in trays.

Thus i missed my flight even after reporting 10 minutes before scheduled departure.

Grievance :

1- if i was the last passenger, they could have announced so that security team might have helped me to clear the checking on priority, but indigo team has not announced anything, while staying at the airport i heard at least 10-15 announcements till i boarded evening flight on the same day,

2- when the flight has left before scheduled departure time & no announcement or attempts to call more than once has been done by the team at the desk, the luggage which i have given has been offloaded by boarding team, even after knowing about evident que at check in & passenger's check in baggage info one hour before.

3- ok, the flight has left & i requested if i can catch another flight to delhi, by which i can catch my older flight from delhi to lucknow, they denied it saying there is no such flight showing in my system, you try booking online or try with other airlines.

4- after getting helpless & getting such response from indigo team at bangalore airport, i booked another flight (6e-484, pnr fdv6fq) for the cost of 9350 inr from blr to delhi which was scheduled to depart @ 11:00pm, but flight has left at 11:40pm, that is 40 minutes late from the scheduled departure time, due to that, i missed my 4am train from anand vihar terminal.

What i want:
1- take action against team who seem to be doing it knowingly to make fun of people.

2- kindly pay 100% amount of the ticket which had to book due to relieving of flight before scheduled departure time i e. 9350 inr

3- kindly pay 2200 inr for train ticket as i had to travel from delhi to kanpur in a train using premium tatkal service.

4- pay 2000 of my hotel stay since i missed my train due to delay of my 2nd flight.

5- pay 50000 inr against defamation caused due to this whole incidence.

Observations=

1- if the passenger has given his check in baggage why the team has not bothered to call him once again in place of offloading his luggage from the flight??
2- why indigo boarding crew of 6e 978 cud'nt make announcements for last call, as other airlines were doing, which could be heard by me throughout the day, moreover indigo also announced many after i missed my flight.
3- if indigo is so punctual about its time of departure, why your flight has delayed 40 minutes? Can you refund the ticket & inconvenience fee caused due to that?
4- why passenger cudnt be given the seat in your next flight without charging any extra money for the same destination??

I am expecting the answers of all my queries within 2 days.
I am completely disappointed with the service of indigo this time, i may go to higher authorities or other govt forums if my concerns are not being addressed.


Thanks & regards
Vikram sengar

My name is rajiv lochan urmilesh. I am writing this mail to file a complain that indigo is not refunding the money

A month ago, i have booked two tickets of flight from patna to chennai whose pnr no.-a8fy5p. But due to some confusion of dates, i have cancelled it within 1hours. The airport authorities has told that amount of flight ticket would be refunded within 15days. But after 1 month also money has not been refunded.

I have complained so many times but you all are giving only excuses. I have also told bank about it and they have checked that there is no problem from there side.

I need money immediately as i have to take admission for my daughter. Please help me and resolve my problem. Its an month now. You should not take so much of time for transferring the money. You want money immediately after booking the ticket. That time why you donot take money after one month, so think is it right to take that much of time to returned the money. We are a middle class people. Rs25000 is a very big amount for us. Due to your carelessness we are facing problems for my daughter's admission due to some shortage of money

Please provide us help. I am attaching photo of my ticket. Please resolve my problem within 2 -3 days as i have to go chennai. Please understand a father's tension

Hope you all will help us

M/s indigo offers rs 4200 for baggage worth rs 1, 10, 000 for mistake committed by airline staff. Says it is company policy!

Reference pnr no. : wccehj on delhi to bangalore flight on 5th may 2017

Thanks for communicating to me though after a long delay.
• i understand that you may have some fixed norms to deal with lost baggage cases, i am unable to accept the compensation given to us for the following reasons.
• the trolley suitcase itself costs much more. As informed over the telephone, we had been to a holiday and several expensive clothes were purchased. The cost of the same is worth more than rs. 1, 00, 000.
• the whole activity of purchasing involved several family persons and invaluable time was spent.
• i have undergone the agony of talking and corresponding with your customer relations staff almost every alternate day by telephone and email with practically no response from your end.
• precious time was lost especially in the early stages after the complaint was lodged. This has reduced the chances of recovering the baggage. I mentioned this in my earlier mails to you as well.
• i had frequently asked to customer relations to get me connected to senior officers so that i can personally talk to them and maybe impress upon them to assign some priority to the mishandled baggage case. But i was not given access.
• at the end i was told that airport authorities were not willing to part with the cctv footage.in such a case what can you do when you do not have any clue. I am told by you now in the recent talk over the telephone that you have good records of the issue of boarding pass; i. E. Issuing staff and time of issue. I was also informed that the issue of boarding pass was at about 1838 hours on 5th may 2017. Unfortunately your system does not give information of the counter from where the pass was issued.
• with this information, you should be able to convince the airport authorities to give you the footage for 10 to 15 minutes prior and post boarding pass issue time. As all the counters are busy my baggage would have been assigned to some other passenger within that time. Assuming this is not a wilful error, a scan of baggage of two adjacent counters during the aforesaid period would be enough information as to where my baggage was assigned.
• you have passengers’ photographs (Me and my wife). You would be immediately be able to identify the counter if you see the footage 10 to 15 minutes prior to issue of boarding time. I had taken care to furnish our photographs with the same attire as we wore during journey.
• as you already know the staff who generated the boarding pass, she may be able to guide you as to which counter she was operating from at that point of time.
• assuming there has been no complaint from the passenger whose baggage has been mistakenly given to me, i gather, he or she would not mind exchange of baggage which has occurred albeit inadvertently. I have seen the contents of this suitcase. It has some old clothes – nothing of much value. Whereas we had more than rs 1, 00, 000 worth of new clothes.
• last but not the least, why do you not acknowledge that it has been m/s indigo’s mistake. And now by all this talk and written communication you are making the passenger pay for it. Rs. 4200 is not reasonable even if the suitcase has been filled with bricks and mortar! The cost of the trolley itself is around rs. 10, 000. You cannot hide behind your internal policy especially when the mistake originated from your end.
Please look into the matter and come up with some solution to recover the baggage. This whole issue was dealt very shoddily by your staff, first by not giving priority, thereby delaying and not giving me access to your senior executives who i could have talked to impress upon them the need for speedy action. Needless to say that the possibility of recovery of lost baggage reduces due to delay. You also appear to be insensitive to the fact that your staff had committed the error (Hopefully inadvertently). There is a greater need in such a case to move in fast and pool up your resources and recover the baggage.
I again reiterate that once you state your case cogently to airport authorities, you would get cooperation from them. You only need cctv coverage data for indigo bay for a very short time.

Devashees das

Dear sir
We have taken three tickets of indigo flight on date 03/06/2017 flight no-indigo: flight 6e 694 time 1720 when we go for boarding pass that time due to bad guidelines by personal my wife and my two daughters has been miss there fight.
After that she go for complaining about all
Every thing but they neglecting to laugh a complaint abt it. So please sir do the needful and please take action against them who did these and refund of my ticket price or make a rearrangement of the same. Otherwise i have to take help of consumer court. Beacause the ticketing price is huge amount for me and it is not possible to tak or purchase it again.
Your faithfully
Pnr efyq8k
Biman ch medhi
[protected]
[protected]@gmail.com
Passenger name
Nandini medhi
Hiya medhi
Jigysha medhi

I had a flight today from hyderabad to chennai 188 Indigo, vide PNR no. s7m46v, i reached the airport by 5.45 and standing in a long queue till my turn came it was 6:10 and baggage drop was denied for me was not allowed to check in stating that i was late and they made and forced me to pay 8500 extra for the next flight.

Your ground staff was very rude; they harassed me and made me to run from pillar to post, am a single lady travelling with my kid they wont have sympathy to help, worst ground staff of Indigo i experienced.

This was a really terrible and horrifying experience for me and i caused a lot of stress and mental pressure on me as i am a patient of anemia and diabetic.

You are requested to kindly refund my money or issue me a ticket for tomorrow's travel or a ticket voucher in lieu of the above mentioned ticket in order to restrain me from taking a legal stand against your airline.

Awaiting your co - operative action

Respected madam/sir i tried several time from your customer care number regarding changing of surname but still negative response from your officials hence again i want to state that in the ticket for indigo airlines 6e-6204 travel date 12th june 12.25 hrs, passenger 1# sunanda padhy, 2# anvesh padhy, 3# suchitra padhy, i want to change the surname of the 2nd passenger as anvesh panda (Son of sunanda padhy, father name anil panda) instead of anvesh padhy as by mistake wrong surname was entered and i tried several times to indigo customer care executive but they casually reply to cancel the ticket with cancellation charge as rs. 2000/- and re-booked the same with higher cost. I also contacted my booking agency makemytrip but they replied, only airline will be able to change the surname. Please suggest as this is the not justice to consumer because in railway also option for correction of the name gender etc. Passesnger 1# sunanda padhy is mother of anvesh panda (Father name: anil panda) and can carry birth certificate which has both father and mother name. Flight details guwahati to kolkata flight number 6e-6204 (Indigo) departs guwahati on 12/06/17 at 12:25 hrs arrives kolkata on 12/06/17 at 13:40 hrs fare details total fare inr 8145. Hence please consider the same if no any positive response from your end then i have only option to ask to consumer forum either ministry of civil aviation/ pmo through our chiif minister/ ourlocal representative because such type of behaveiour is not a justice with common people. Please let me know if i need to provide more details like booking id and pnr. Sujata padhy, email# [protected]@gmail.com

Missed my fliggt in 23/4 was standing in line 1and half hour beforr time some people entered in between but the lady chking bagage dint interefere i was standing there half an hour before time stil thy said counter close complained manger useless yst again whn cmng from gia flight got delayed frim ur side what action will u take hv decided never again wil travel by indigo even telll my freinds and family not to travel bec full fraud happens in ur indigo i hv been a frequent traveller from so mny years not nywhere i had to pay 8 thous to spicejet and buy a new ticket 15 min before thy made me enter flight such a good service by spicejet

Hello,

I am deepthi, frequent traveller in indigo. I would always choose indigo as it is one of the best airline for domestic flights. But unfortunately this time prior 20 min before departure the lady did not allow me to board at flight saying am late. Please check
Flight number 6e-188
Date:30th may 2017
Booking id:nf[protected]
Hyd - chennai

I was surprised to know this kind of service for the first time with indigo that they will not wait for passengers 30 min before departure. I would request indigo airlines to give me justify answer that in boarding pass it was not written anywhere that boarding closes 30 min before. I was requesting staff as i am non local am here for health checkup but disappointed because of staff behaviour.

I have booked new ticket for my father and myself again to complete my journey.

While returning back to hyderabad from chennai i have not seen such a procedure that boarding closes 20 min before. I am not happy about hyderabad indigo airline staff.

Please make sure that staff should not violate rules and damage airline image this is my personal request that hyderabad staff are not responding in an well mannered way.

As a uk citizen i would request you to do necessary changes in hyderabad airport so that next time no coustmer should face this kind of behaviour from staff.

Thanks
Deepthi
London uk

Sir,
Me and my wife have lost the boarding pass which were given before performing the journey. The details of the dates, pnr no., flight no., booking reference are as follows:-
1) booking reference :-g6yzhy,
2) numeric booking id:[protected]
3) flight no.:-6e405 & 6e779 dates are 11apr 17 & 14 apr 17 respectively. Sir/madam please do the needful as i need boarding pass for ltc claim.

Sir,

I am Manivannan from Chennai. I made a ticket booking on Indigo from Chennai to Madurai through their mobile opp by 20:22:17 on 30/05/17
Once I made the payment the money left my credit card and got a mail from their gateway cc avenue saying that the order is confirmed and payment is successful. But I have not received any ticket. I call Indigo and about 1 hours they hold me in the phone and finally a lady called Monica spoke me and she told me that the money with CC avenue is on hold so they cannot issue me a ticket and ask me to make a one more booking. When they have my money and they accept that they have my money but they don't want to issue me my ticket. I paid 2 times to travel tomorrow and they told the refund will be done in 10 days. After she admit that she got the money with their gateway she did not issue me the ticekt

I have lost me boarding pass. I need it urgently for official purpose. Flight details given below.

Flight no - 6e-685 (From lucknow to mumbai)
Journey date - 2nd may 2017
Booking date 28th april 2017
Booking id - bg183h

Please send it to the following e-mail id - [protected]@gmail.com or i can collect it myself because my another indigo flight from mumbai to lucknow on 2nd june.
Kindle suggest.

Regards
Pankaj kr rai
[protected]

I along with my wife boarded Indiigo Flight 6E 273 from Delhi to Bangalore on 5th May 2017 (PNR: WCCEHJ),
At Bangalore Airport when I could not locate my suitcase, I approached Indigo airport authorities who showed me a suitcase resembling my suitcase with Baggage tag bearing my name and PNR Number. It was past midnight (around 0100 hours on 6th May), I was sleepy, I took the luggage and went home. After a brief sleep of few hours when I opened the suitcase, I realized it didn't belong to me.
I complaint immediately to Customer Relations over telephone followed by mail. They promised to look into the matter.
From that day I have made several telephone calls and sent mails. Each time some different person would take the call and I had to repeat the same set of questions. They would then transfer the call to some other department. 50% of the time, nobody would receive the call for as long as 15 minutes. There also the same routine questions would be asked and would politely reply that they would look into it. I have been through this process from 6th May till yesterday (28th May 2017) - 21 days. Yesterday they informed that the investigation cannot go further as they have not got permission for seeing CCTV footage. Also they inform that I would also not be eligible for any compensation as I had not complained before I left the airport premises.

The following points may be noted

1) The baggage tag was provided by M/s Indigo and not by the customer. The mistake arose from M/s Indigo end. What role does a customer has in affixing a my tag to wrong baggage. As a customer we have handed over the baggage and received the boarding tag. After I received the boarding tag, my responsibility for my baggage ceases.

2) At the receiving end at Bangalore airport, I could not find my baggage on the belt. When I approached M/s Indigo authorities at airport, they showed me the baggage and confirmed that this was our's and showed the baggage tag on the item. As the luggage bore resemblance to our suitcase, we accepted the baggage.

3) Your contention "as the check in row or counter number is not mentioned by you" that the check in row or counter be provided by me as a customer is totally wrong or fallacious. How can you expect a customer to monitor and remember the location of check in counter. You must have your own means to determine such details for your ease of operations. You cannot expect customer to remember such details. For example such details should automatically get captured by the system when boarding pass is issued. That is the reason I sent you the copy of baggage slip which should give you such information.

4) If you are unable to get CCTV footage for your investigation, how am I as a customer responsible for it. Find out your methods to recover whatever data necessary for your operations. Do not tell the customer that your internal problems are the cause. And as customer I neither have a say nor have any bearing on your internal matters.

5) I am now beginning to see some sinister hand is at play! If it is a coincidental error, then how the baggage I received resembles my baggage. Don't you feel that this is a deliberate act by someone. For such a case how can a customer be responsible.

6) I have been following this from 6th May 2017. Please refer to your recorded conversations details over the telephone and also several mails which were directed to you. Despite this no action had been taken from your end for a long time. All this points to the fact that either this has not been taken seriously by M/s Indigo or deliberately it has been kept in abeyance. Else why such a long delay?

7) To cover up M/s Indigo error and ineptitude, you are say that customer should complain before leaving the airport.

8) I did complain to M/s Indigo officials at Bangalore airport. They showed me a suitcase very similar bag with my name and PNR number marked on baggage tag.

How can M/s Indigo have the audacity to say that you will neither find my suitcase nor give any compensation when primarily the error arose from your end.

Looking for an early settlement.

I want to complaint about staff as i reciebed a call from the staff as i said i will reach by 10 minutes they didnt wait and not allow to attend the flight and shifted our flight to next day even flightwas delayed by 30 minutes. Even after requesting they were talking ruidly to us. Shame on indigo staff as in a small airport like jolly grant they were unable to help with a small kids