IndiGo Complaints & Reviews

I have lost me boarding pass. I need it urgently for official purpose. Flight details given below.

Flight no - 6e-685 (From lucknow to mumbai)
Journey date - 2nd may 2017
Booking date 28th april 2017
Booking id - bg183h

Please send it to the following e-mail id - [protected]@gmail.com or i can collect it myself because my another indigo flight from mumbai to lucknow on 2nd june.
Kindle suggest.

Regards
Pankaj kr rai
[protected]

I along with my wife boarded Indiigo Flight 6E 273 from Delhi to Bangalore on 5th May 2017 (PNR: WCCEHJ),
At Bangalore Airport when I could not locate my suitcase, I approached Indigo airport authorities who showed me a suitcase resembling my suitcase with Baggage tag bearing my name and PNR Number. It was past midnight (around 0100 hours on 6th May), I was sleepy, I took the luggage and went home. After a brief sleep of few hours when I opened the suitcase, I realized it didn't belong to me.
I complaint immediately to Customer Relations over telephone followed by mail. They promised to look into the matter.
From that day I have made several telephone calls and sent mails. Each time some different person would take the call and I had to repeat the same set of questions. They would then transfer the call to some other department. 50% of the time, nobody would receive the call for as long as 15 minutes. There also the same routine questions would be asked and would politely reply that they would look into it. I have been through this process from 6th May till yesterday (28th May 2017) - 21 days. Yesterday they informed that the investigation cannot go further as they have not got permission for seeing CCTV footage. Also they inform that I would also not be eligible for any compensation as I had not complained before I left the airport premises.

The following points may be noted

1) The baggage tag was provided by M/s Indigo and not by the customer. The mistake arose from M/s Indigo end. What role does a customer has in affixing a my tag to wrong baggage. As a customer we have handed over the baggage and received the boarding tag. After I received the boarding tag, my responsibility for my baggage ceases.

2) At the receiving end at Bangalore airport, I could not find my baggage on the belt. When I approached M/s Indigo authorities at airport, they showed me the baggage and confirmed that this was our's and showed the baggage tag on the item. As the luggage bore resemblance to our suitcase, we accepted the baggage.

3) Your contention "as the check in row or counter number is not mentioned by you" that the check in row or counter be provided by me as a customer is totally wrong or fallacious. How can you expect a customer to monitor and remember the location of check in counter. You must have your own means to determine such details for your ease of operations. You cannot expect customer to remember such details. For example such details should automatically get captured by the system when boarding pass is issued. That is the reason I sent you the copy of baggage slip which should give you such information.

4) If you are unable to get CCTV footage for your investigation, how am I as a customer responsible for it. Find out your methods to recover whatever data necessary for your operations. Do not tell the customer that your internal problems are the cause. And as customer I neither have a say nor have any bearing on your internal matters.

5) I am now beginning to see some sinister hand is at play! If it is a coincidental error, then how the baggage I received resembles my baggage. Don't you feel that this is a deliberate act by someone. For such a case how can a customer be responsible.

6) I have been following this from 6th May 2017. Please refer to your recorded conversations details over the telephone and also several mails which were directed to you. Despite this no action had been taken from your end for a long time. All this points to the fact that either this has not been taken seriously by M/s Indigo or deliberately it has been kept in abeyance. Else why such a long delay?

7) To cover up M/s Indigo error and ineptitude, you are say that customer should complain before leaving the airport.

8) I did complain to M/s Indigo officials at Bangalore airport. They showed me a suitcase very similar bag with my name and PNR number marked on baggage tag.

How can M/s Indigo have the audacity to say that you will neither find my suitcase nor give any compensation when primarily the error arose from your end.

Looking for an early settlement.

I want to complaint about staff as i reciebed a call from the staff as i said i will reach by 10 minutes they didnt wait and not allow to attend the flight and shifted our flight to next day even flightwas delayed by 30 minutes. Even after requesting they were talking ruidly to us. Shame on indigo staff as in a small airport like jolly grant they were unable to help with a small kids

I, the undersigned, pnr c76m8f, flight no. 6e-219 was scheduled to fly from delhi to kolkata on 28/05/17 was refused to board for reasons only known to indigo. You may want to note that i reached airport 75 mins before the closure of check in counter but was refused a boarding pass and when asked why, i was informed that i need to be at some specific counter. Interestingly this happened while all other fellow passengers behind and in front...

I am sudeshna roy. I was travelling alone with my child in 6e425 from kolkatta to mumbai. There was a battery in my bag by mistake.. The indigo ground staff took 30 min to check one small bag. As a result the check in was denied to me and the flight was missed. There was no manager of indigo to whom i can talk about the matter at the kolkatta airport. The assistent manager a lady was present there but she was not bothered to look at the problem. Then i was forced to stand in front of the kiosk for one hour no person even bother to attend the problem. Then after the flight departed staff told me to cancel the flight with no refund. I have no choice and have to cancell the flight without any refund. No alternative flight has been alloted to me as a result i m still stuck in kolkatta.

I have sent the mail below on 20/05/2017 but not getting any positive
Response till now.
Kindly look into the matter

I booked 3 tickets for my wife & kids on 8th march for 20th may 2017 from del to vtz (Pnr : jebuha). Web check-in done on 19th may. They reached the airport around 4:10 am. After luggage & security check at 4:19 am. They reached the gate no.6b at 5:00 am. After waiting in front of the gate for 5 mins they went to inquire the status, but for their shock they came to know that the boarding is closed.


They didn't intimate at all despite when my wife repeatedly requested to the lady on duty she with her colleagues /fellows misbehaved. Is this the way indigo staff should behave with ladies & kids (Rigidly). I called the customer care to complaint & spoke to mr. Hemank but not of any help. For your information total 5 passengers were not able to board this same flight due to the same reason.

When went to the counter outside, met around 12 people who were shouting & fighting because they missed indigo flights for the same reason (Lack of information). According to indigo all of these passengers bought the tickets & checked in their luggage to have fun inside the airport.

Again i called the customer care & mr. Singh assured me that till the evening he will get the internal inquiry done & revert. But for no surprise the inquiry done by indigo, cross checked by indigo & indigo are in total support of their employ. Blaming the passengers wrong doings. Harassing the passengers by over booking their flights for their own benefit.

Please help us to get justice & punish them for their wrong doings.

Waiting for your immediate response


Regards

M/s Indigo Airlines

I had travelled via Indigo flight 6E-673 on 23 May, 2017 from Pune to Ahmedabad at 23.45. The passengers being Dhenu D Sheth and Roopa D Sheth and PNR was L6WCFY. We had given 2 suitcases in check-in baggage, one was sky-blue VIP suitcase and other was purple American Tourister suitcase.

The purple American Tourister suitcase has been damaged bearing SEQ-0012 and barcode no [protected]. Out of the 4 wheels, one of the wheels is completely damaged may be due to heatup and half wheel is molten during trasportation. When I showed the suitcase in Repair Shop, they said that since the damaged wheel is a rear wheel of the trolley and will cost Rs 2000. Therefore, I request you to either arrange to pay Rs 2000 or get the damaged suitcase repaired.

I am attaching the pictures of the bag alongwith for your reference.

Regards,

Dhenu Sheth
Mob. [protected]
email id [protected]@gmail.com

Dear team indigo

I took my flight from amd to goi on 22nd may 2017 23:05hrs. When arrival at goa observed my vip trolley baggage handle damaged which was marked with fragile tag on it. I spoke to one of the night executive lady staff ms. Naik for the above assistance at goa airport. She first refused mentioning that goa indigo service did not damage it and blamed amd indigo service for not mentioning details on baggage tag and they might have damaged it. Lady executive took of her hand from the above situation when i repeatedly told to assist ms. Naik in the heat she along with her other lady staff came to conclusion and offered me to pay 300/- rupees for the damage repair as recovery reimbursement. First i denied the offer but one of the male executive took me in confidence mentioning it will cost approx. 250 to 300/- rupees. When i told them if it cost more then that on which ms. Naik and team told this is the maximum which can be refunded or else they wont pay me nor i can claim if i live the arrival section. I asked for their senior manager contact number which was denied thrice. The gentleman and lady took me in confidence and told the damage cost will approx 300/- completing the legal formality provided to me and handed over the 300/- rupees. I had to leave as my friend was waiting for me outside since one hour and suffering for me. I took the trolley baggage in market for repair estimate cost was 1000/- rupees. On 24th may i called up on [protected] duty number on which lady executive told will check and revert on it but still i am waiting for it positive revert but today its 26th may still no revert from any one. Which forced me to write the above incident!!

I being an frequent flyer of indigo and patron to indigo such services are not acceptable. I am mentally harassed cheated which i feel from the staff which took me in confidence and had to suffer carrying the trolley baggage in market to get it repaired. My concern was only with the airline and airline staff who tells and revert the policy mentioning that they are not responsible for the passengers baggage damage then who is responsible???.

Is it only the business firm to earn the revenue and no value for the customers...???

I hope so the above mail will do make you understand my feeling and thoughts which i had to suffer. Waiting for the positive revert from your side.

Regards

Rahul sharma

Missed Flight from Patna:
I had flight at 5:50 PM departure on 22ndMay, and reached airport at 5:25PM, have requested Indigo manager Patna to consider my request but as per Indigo Policy Gates are CLOSED and can’t do anything. Since I had to reach Bangalore so I request for any alternatives where indigo staff advised me to use re accommodation, I agreed and asked her to proceed, in result they were giving me flights which costing...

I was trying to book a ticket from kolkata to Raipur on 23/05/2017.my bank account got debited however the ticket wasn't booked.later the ticket for the required flight wasn't available. The refund of the incomplete booking was not received. I had called the customercare and expressed my requirement and explained the issue. They had promised that I would receive a call 2 hours later and be apprised of the latest status. I had received no call later. This I find highly unprofessional is an airliner which speaks of to of the class customer service.

We traveled by Indigo flight from Kolkata to Indore and changed flight at NewDelhi. ( 6E 474 and 6E 869) PNR NO. QHE9QX. We had 2 checked in baggage, one VIP red colour suitcase and one red colour trolly beg. A new 50/- packet containing 100 notes were kept inside the suitcase which was removed by handling staff either at Kolkata or at Delhi. May I request you to take action against erring staff and arrange me to reimburse Rs.5000/- immediately.

Look forward to prompt action. It will not be out of place to say here that i have seen similar complaint by other INDIGO passengers in complaint section of indigo.

SHEELA SHRIDHAR
SIDDHARTH SHRIDHAR
B 148 PALACE ORCHARD, PHASE 3 KOLAR ROAD,
BHOPAL; 462042

Hello Goibibo Team,

Few days ago I booked my flight tickets from Goibibo for Delhi to Jaipur on 21st May 2017 at 21.50PM. I was calling from my way to Goibibo team to cancel my flight because I would not be able to reach on the time at the Airport but your team said to me your can reach the Airport try to fast and let me connect the call with the Airline, me and your team member, and airline person, I spoke with him than he told me about the all the things, like cancellation charges, refundable amount, and many more. He told me that time if you do cancel just than you can get it only 2060rs.

I told to cancel my tickets and let me know how much refund I will get it, than he explain to me total amount 2060rs will be refundable, and 1000rs of Infant which is fully refundable, I said it’s ok kindly refund now and cancel my tickets after few second call wad discounted from your side. It was my first call to Goibibo. It was really help from your side.

After one second I call again to Goibibo two times but honestly both two people were really discounting, I am complaining both people. Kindly remove them and hire another one.

Now I come on the point kindly listen my first call recording properly, I spoke around 15 minutes with your team with include Airline team member. They guess are cheating with us I need it solution of this issue as soon as possible. I am saying again his commitment was your 2060rs will be refund.

Most important thing is that I reached airport at 9:25 but nobody also help me there as well. I visited many counters of Indigo, but they didn’t anything for us.

I was booked on a flight to mumbai, my flight time was 5.20 am i reached airport at 4.30 and i was told seats are full. I wonder after having booked well in advance and being on time how they deny me a seat. I wonder who the hell is the ceo. Imagine a single lady traveller being harassed like this by flight ground staff. This only a way they want to make money.
I had to pay again for the ticket and fly. If there is any courtesy and customer orientation left with this organisation they better change the way the work.

Otherwise balls to indigo & to its promoters.

Under PNR I6N5NY, the ticket was booked for BOM-MAA on 18th and return on 20th for 3 pax plus 1 infant. On 27 April I changed the return sector MAA-BOM from 20th to 22nd by paying additional payment Rs. 9809 with the help of call centre executive. Today, the 22nd May at the Chennai airport child was denied entry saying the fare is not paid and had to pay Rs 1000 additionally. All this incident put us in a very very bad embarrassment over the counter for NO FAULT OF OURS. from the booking if you notice that we have paid CHG2 for 3 pax and 1 infant Rs 1000 - still Indigo staff says payment not made. It is Indigo customer care who has changed the booking and asked me to make payment using IVR. Will you please investigate this matter and let us know who is at fault and what action you can take to save our credibility and now it becomes our prestigious issue. Awaiting your favourable reply.

Sirmadam
I, m ricky from manipur today i travel from chennai to imphal by indigo flight no. 112 & 939 unfortunately today i left my i phone 6 silver colour at the x ray section of the security check in at chennai airport.in this regards i, m requesting the authority to help me in finding my phone. You may contact me at this number
Regardd
Ricky

Sir,
I am a frequent flyer with Indigo. On 19May17 despite paying up for return flight for Son Apurv Negi Ddun to Hyd, onward 12Jun17 n return on 06Aug17, the tkt was not generated due to Server problem, I was forced to rebook at an additional escalated cost, mine is a defence pack, request refund Rs 399/-, additionally charged to me now on account o[censored]r server problem (Rs8203/- - Rs 7804/-). In this context following refer:- Complaint referance
numberC9ZCRC & Booking referance YC4ERM.
Brig AS NEGI [protected]

PNR ~ I848VV 6E-635
17/05/2017 VNS - DEL

I draw your attn to the most horrendous, undignified, outrageous and indecent behaviour meted out to my husband & me, by 2 Cabin Crew Attendants ~ Ms Mahalaxmi & Rashmi, On Board, and a Mr. Reddy on landing at Delhi Apt., causing us a lot of embarassment in public, on board and on arrival, using unwarranted defamatory remarks; casting aspersions in public on our Integrity and treating us like Criminals.

Mishandling of Passengers, inefficiency, unethical work operations not only speaks volumes of Poor Quality o[censored]nskilled Staff Hired by your Organisation, who are devoid of any Class and Knowledge, but also points out to the Inadequate Training provided to your IndiGo Staff, which is uncalled for in the Service Industry.

The complaints being :

1) No Cabin Crew Members were to be seen as is Customary ~ awaiting at the Entry Point and Welcoming Passengers at the Entry Point.

2) On having settled down in our seats, I clicked a few Selfies of my Husband and Myself. I was immediately approached by a Female Cabin Crew Attendant ~ Ms. Mahalaxmi, and literally ordered to delete the Videos immediately (which were actually Selfies) taken onboard by me, of my husband and myself. We were thrice given an ultimatum to delete these. I objected saying it was Nowhere given in writing, or not even a Notification and neither were any such Announcements made for information of pax, prohibiting Selfies. Mahalaxmi retorted it was for Security Reasons (?) and both Mahalaxmi & Rashmi who joined in, insisted on waiting at my side to ensure I deleted these, not even having the courtesy or patience to wait till I went to the right icon for deletion.

I did delete them, but fortunately these did not get deleted from Google; leaving it as evidence, if required, to resort to any further action or even legal action, if necessary. I will produce them on demand.

3) To bring it to your notice, prior to boarding, there were Selfies being taken by couples, posing in front of the Entire Aircraft. Does this not come under the purview of Security and Safety Norms?

4) To add fuel to fire, on landing, we were stopped once again by one Mr. Reddy who ordered us to open our Mobiles as he claimed, " We had taken Videos of the Cabin Crew" and he wanted to ensure I had deleted these. It is most disgusting and very cheap and so shameful that your Cabin Crew think Passengers intend to Video Tape them ?

It is Sheer Disgrace that Indigo Hire Such Poor Quality Staff, totally ignorant about Norms, Work Ethics and the Kind of Quality Service that is required to be rendered by the Service Industry to its Guests. If they are a misfit in handling innocent psssengers, I can well imagine how they actually handle critical situations. Our only interest is to get to our destination, leaving no room for riffraff.

5) My Husband & I have been travelling all over ... In India & Abroad Last 37 Years & this is our First Nightmarish Experience, Ever !!!. I myself worked for the Service Industry and am aware of the quality of service that needs to be rendered to Guests.

6) I was always so Apprehensive about travelling by any of these Low Cost Airlines...Indigo or Spicejet. This was my first and, undoubtedly, will be my last flight by Indigo. We were compelled to sue their services as JetAir currently does not have services to Varanasi.

For Defaming us, Using Derrogatory Remarks, Doubting our Credentials & Doubting our Integrity, We expect an immed response from the Chairman's / President's Office, as this sort of behaviour in the Service Industry is absolutely intolerable by any Law Abiding Indian Citizen or a Foreign National.

It is very hard ship to say the Indigo attendant of Netaji Subhash Chandra Bose Airport Kolkatta Staff not working properly and and passenger of Indigo flight Booking Kolkatta to Jaipur 14 January, 2017 sat. CCU= 22.10 Jaipur 00.35 sun, 15 January, 2017 scheduled journey moved without proper analysis of available record and policy of indigo and harassed passenger Tijadevi PNR GYGUKZ

I am mr. Swapan kumar bandopadhyay. I was travelling from mumbai to kolkata on indigo flight 6e-321 (Mumbai departure time 9:15 am). My seat number was 30d. My mobile felt from my pocket to seat (30d) and i forgot to take it while leaving the flight at kolkata airport.
Its vivo (V5) gold color mobile.

Please contact me and i will be thankful if i get my moble back
Contact number
[protected]/ [protected]
Email: brahma. [protected]@gmail.com

To term it unethical behavior is to understate the nature of my complaint. The incident i am about to relate to you concerns total disregard of all safety norms, and the abject and absolute unprofessional conduct of your commercial staff. Before i proceed further to redress my complaint l am going to take it up on a war footing and inform all concerned agencies about the attitude and behavior of your staff at Hyderabad.
My wife and I are both Senior Citizens had the following sectors as our vacation itinerary:
16th May - Hyderabad to Kochi - 6E 683 - INDIGO
19th May - Kochi to Calicut - IX 473 - AIR INDIA EXPRESS
23rd May - Calicut to Madras - 9W422/469 - JET AIRWAYS
26th May - Madras to Hyderabad - 6E 269 - INDIGO
Our gate for boarding at Hyderabad was #26. My wife has problems with her knees and is unable to use stairs or escalators. On arrival at the gate we discovered that only that particular gate there had no direct lift to the floor below. There was a slightly longer route and so I requested one of your staff for a wheelchair. She said she would leave a message for the staff who will supervise boarding and that I should inform them before boarding commences. Accordingly as soon as we arrived at the counter I informed them and they agreed. After the two - Jhansi and her mate whose name I noted but lost in the ensuing confusion - held a discussion and informed me that they were unable to help as we should have informed at the time of checkin. I informed them that had I known about the non-availability of the lift I would have done exactly that. I requested them to help but both were adamant. When I said I would register a complaint with Indigo they were virtually goading me to do so and instead of trying to help they shouted their names to me.
We continued to wait and asked to speak to the supervisor. They contacted the supervisor who they said was coming but did not turn up. By this time the boarding was nearly over and when I raised my voice and demanded to see the duty officer they asked me if I wanted to go on this flight or by a later one. Do you recruit your personnel from the local nut house? We have booked days in advance for this particular flight so why should we wish to go by a later flight?
By now boarding was over and these two were in a rush to close the counter. They said that if we wished to avoid delaying the flight we should leave by the escalator. We insisted that my wife cannot use the escalator. We were in Singapore for five years and never once was she able to use an escalator. We were standing between the steps and the escalator when one of them said that she would help her on the escalator. Before we could stop her she pulled my wife onto the escalator. I rushed in to help her but by then she had fallen and was dragged to the bottom. Since i was holding onto the travelling rail i did not fall but was twisted from side to side and twisted my ankle. We have a very reliable witness to the entire incident.
The two then managed to get the arrival door open by requesting the security staff M/S Madhuri Kenekar. The duo said that normally the CISF personnel refuse to open the arrival door. M/s Kenekar assured us that whenever requested they open the door. She also mentioned that most airline staff do not like to have the door opened because to bring a passenger through that door from the floor above incurs a much longer walk for concerned staff. So the passenger pays with injuries for your staff's lackadaisical attitude to passenger safety.
My wife and I have suffered the ignominy of falling down and being dragged on the escalator resulting in leg and back injuries to my wife. It is by the Grace and Mercy of our Savior that we did not get severely injured. I have the doctors report about my wife's injuries.
We continued our journey to Calicut to rest in our house and cancelled the rest of the itinerary. Depending upon your concern, your reaction to our complaint and response to this mail, I have several avenues open to me to highlight the callous attitude of your staff and their total disregard to passenger safety. They are:
1. Write and inform IATA,
2. Register a complaint with IAPA
3. Write to your partner airlines about the pathetic attitude of your staff to passenger concerns.
4. Advertise your careless handling of passengers to other domestic airlines in India and a few prominent foreign airlines.
5. Write to a chosen few well read and circulated Indian and foreign newspapers and journals.
6. Get my lawyer to study how best we can get compensation for the cancelled flights and the compensation for her injuries and the disruption of our vacation.
7. Highlight on various passenger safety forums about your lack of concern to passenger safety.
I look forward to your reply to this mail in the next 72 hours. As I have stressed earlier I do not intend to sit back and remain passive about this incident.
Regards,
Christopher Titus