IndiGo Complaints & Reviews

Sir,
I was purchased a ticket to travel from kochi to Dubai on 30/06/2017 booking date( 19/12/2016) for my daughter.due to some personnel reason she is not intent to travel at that date and the ticket is cancelled on 26/02/2017 .As per the normal procedure the refund should be reflect on my credit card with in 10 working days. But till now the amount is not refunded and based on the communication with Indigo office statement they...

GOindigo airlines[protected]

I have upload pics here of mis-handled luggage, which is finally damaged. This is pathetic service from Indigo airlines. I travelled from bhubneshwar to Kolkata by 6ê-598. My yoga mat was with me And I checked it in with my suit case. I asked an the bhubneshwar airport counter to mark fragile on the yoga mat, Since, it was an exclusive yoga mat given to students who became advanced yoga trainers...

Hi,
I was suppose to travel to Patna with my 2.5 year old son for some emergency reason.I have reached to counter at 6:20AM on 24th March 2017 due to traffic for flight 6E 494 which departure time was at 7:00am. My Booking reference number is-W4N55B. As per indigo alert boarding closes at 25 min prior to departure time but they didn't allow me to travel 40 mins before departure time. I had also requested so many time that I am just...

Please refer to the photo send.The complaint is I'd:1522300. We request you to expidite the refund process as it is entirely a big and prominent fault of indigo.We 8 people had to suffer because of 35 mins appx delay of 6E 535 on 19/3/17 and hence we missed the connecting flight. We were accomodated only after paying 3200 per person and we paid the amount of 25600 Rs with verbal protest. We had no choice except to be slaughtered by Indigo...

I travelled Indigo from chenni to varanasi via NewDelhi. on 24-1-17 when I landed at NewDelhi i contacted the customer care whether i have to checkin my luggage again to travel to varanasi.. The customercare staff told me that the baggage will automatically transported to varanasi flight . Beliving his words i travelled in varanasi flight. When i reached at varanasi i found that my luggage was not reached in the flight. when i asked the customer...

To
The in-charge,
Indigo airlines

Dear sir/madam,

We regret to inform you of fraudulent practice carried on by your staff as below:-
I had a booking in the name of rajendra kumar nahata, kolkata to jaipur in flight no. 6e-238 on 15/03/2017 departure we reached the airport around 3.50am and did whatever is to be done without wasting a single minute, and checked my luggage at your counter,...

This is with regards to my flight from DELHI To PUNE. This incident which happened with me by a company who is considered to be reputed is completely unacceptable.
I had booked a round trip flight from PUNE-DELHI and DELHI-PUNE dated 3rd March to 6 march, the return flight from DELHI-PUNE being a Indigo Airlines flight 6E-643. I was supposed to reach the boarding gate at 4.35 am, flight being scheduled at 5.00 AM.
I had already...

Hi
I was travelling thru indigo wide pnr no. L6VD6V on 15-Mar.; some how I was reached the gate for boarding at 6:10pm but the staff deputed there has not behavedoing well and not even try to catch the flight & simply say gate closes now not possible. I agree that I was late by 5 min. But she even not tried but it was possible to catch the flight.

For the next flight I have to pay extra ; I the next flight I have noted...

Hi,

This is vishnu and i am a regular customer of your airline. Find below the details for the complaint

Pnr - mdu73n
Indigo flight 6e902 17th march 17

I have missed my flight, since there was no any prior acknowledgement of flight schedule information not even message or call from indigo airline side.

I need to get my money back asap.

Vishnu s tiwary
br...

Hi. This is on behalf of my parents Mrs Sunita Agarwal and Mr Brijmohan Agarwal who missed their flight 6E 109 on 13th of March'17.
They had checked in at 5am (Flight bound at 6:20). The gate # was 11B, and they were sitting beside the gate adjacent to 11B (perhaps 10). They are not educated so they didn't know about little details regarding boarding gate.
Their was no announcement made, no phone call made and no msg for them...

Dear Team

The above PNR was allotted for booking of 9 confirm seats in flight 6E-532 which was to depart at 1.15am on 17/June/2017, form Goa to Delhi.
But yesterday I cam to knew that the same is rescheduled to depart at 00.45 am, which will be a impossible task for us to board the flight half an hour ahead .
We request to pls reschedule the same to the flight which will depart at 14.10 on 17/June/17.as it is...

My checked in luggage has delayed 3 hour due to indigo personal mistake.
I had a flight on 19/3/2017, from Pune to agartala,
my flight 6E-523, pnr TCH 96G for Pune to Kolkata
flight 6E-4114, Pnr TCH 96G for kolkata to Agartala,
I arraived agartala airport as per scheduled time.but my luggage not arrived.
i asked the indigo personal they told, my luggage left at kolkata airport.after 3 hour it will arrived,...

Indigo flight 6e 732 from Hyderabad to Lucknow on19/3/17 was not allowed to board. My father was treated in Apollo and was there at airport at 5.25am to board flight which was scheduled at 6.25am.
First his check in baggage was taken and and boarding pass was about to be given suddenly that person started talking over phone with his colleague for about 10 mins and then he denied giving boarding pass saying you are few mins late.He...

My wife traveled with my family from CCU to HYD in February, and her travel was reimbursable. When she tried to get a travel certificate for reimbursement, Indigo wants to charge for whole PNR, even though she needs for only herself and one sector. This is highly unethical of Indigo, since it doesn't allow me to choose what I need, and insists on overcharging me....

Flight 6E339
Passenger name: Sanjoy Nanda
I was not given boarding pass for checkin at indigo counter BLR international airport.
I had arrived at the counter at 5:45 and the flight departure time was 6:20.

Your message is below.
"IndiGo: Dear IndiGo Customer, flight 6E 339 from BLR shall be boarding from gate 14. Boarding gate closes 25 mins prior to the departure time. Since this is a silent airport,...

This is reference to my multiple calls and emails to your customer service team since 28th Dec 2016 where every-time I was promised Indigo team would come back to me but that never happened and finally I am raising preliminary notice of complaint which if not actioned in one week would be followed by complaint with Department of Consumer Affairs, Ministry of Consumer Affairs, Government of India under The Consumer Protection Act, 1986.br...

I was booked to travel with my wife and aged parents from Kolkata to Chennai on Thursday, 16th Mar originally at 4:45am (other PNR is P4I4TR). Due to personal exigencies, we arrived just in time from Asansol and were AT THE BOARDING GATE #23A at 4:19am. Note, we did not have any check-in luggage, just hand baggage. The cut-off for gate closure was 4:20am. We were denied to board stating that it is closed. I argued patiently that you can only...

I was traveling from Ranchi tp Pune on an Indigo flight on 14th March, 2017 along with my wife. The flight was delayed due to bad weather conditions & it landed in Pune after 22:30 hrs. After waiting at the baggage belt for over 15 min & watching it run empty, we were called out by the staff member as 'passengers from Ranchi'. Our baggage was offloaded at ranchi airport & was connected to a different flight which was supposed to land after...

I must say - you guys are horrible... Indigo airlines sucks!!!... All you people are heartless & useless... Bloody hell.. Never in my life i will ever choose your airlines again. I had a flight with you guys on 12th march which was my husbands birthday. At 2:45pm indigo 6e-712 departing from goa to mumbai..& i according to the reporting time reached just 5mins late (2:05 pm) at the indigo counter at goa airport after getting the luggage bags...

I was booked on flight 6e - 755 from dehradun to delhi and then with a connecting flight 6e - 763 from delhi to pune. The flight was to depart from dehradun to delhi on 15th march 2017. The pnr number of my ticket was j8w77p

On 13th of march i tried to do the web check in on both of these flights but i was checked in only in the delhi - pune flight (This i came to know later). As per the website i was shown that my check has...