IndiGo Complaints & Reviews

A very pathetic service of airlines. My wife is having medical emergency and she need to visit bhubaneshwar by 02.00 pm any how as OT is booked in hospital for same time. We got 1st sms for delayed of 30 minutes then again got sms for 1 hour. Time was scheduled for 11.20 am now it is almost 11.00 am till no clues about flight and attender is not confirming time just need to update if any medical petiont will face any difficulty coz of delayed does airline will solve such problem?

My flight was from kolkata (Ccu) to pune (Pnq) on 23rd april 2017 at 14:50 hrs and my pnr was gei4kn.
Its timing was preponed and changed to 12:55 hrs which was not informed to me. Neither any email nor any message was sent to my mail id or mobile number regarding the change in flight timing.
Then they just said sorry that it wad their technical fault and booked a connecting flight for me.
I had booked a direct flight which they because of their fault changed it to connecting flight via bangalore.
Because of the faults of indigo, my flight duration was extended from 2.5hrs to 8hrs. Indigo wasted my time and money

Dear Sir/Ma'am,

I would like to bring to your notice that I was travelling from Kolkata to Pune on the 24th of April 2017 by flight 6E 202.
I was carrying a laptop bag, one checkin and one hand baggage. For the first time in my experience of flying so many times. My laptop bag was weighed. And because I have a heavy laptop I was asked to check in my other hand baggage and pay extra money for the overweight check in.
Never in my entire experience has laptop weight been counted as hang luggage whether it's domestic or international flights.
Even indigo for that matter my past experiences assured me that laptop bag doesn't count. But unfortunately the female at the desk wouldn't agree and took the extra money from me and also did not have the decency to address the problem in a normal manner. Was rude and didn't want to listen. And not only that she got me waiting for a good 20 mins and got me extremely late for my flight.
As I tried to understand a new rule as she implemented the security guy at the counter told me why do you have an extra payment of 5 kgs? When you could have carried it in your hand ? I told him because apparently laptop is weighed. And to quote him ' call customer care laptop weight never counts'
So I write here to ask you this question is money making on extra baggage so important that you make your customer go through a bad experience before they even get on the flight?
Highly disappointed with the service today. Hoping for a response.

Warm regards

Indigo booking id igfp3h date 21.04.2017

Indore to mum

We had submitted request for 1500 rs (Extra 30 kg weight for interconnect on priya chopra) additional pre-payment option as in the screen shot below 35 hours before the domestic flight.

While booking we were getting the error message 3209 and some times it gives the message at the airport you will be asked for the international tickets to be shown.

We called the call center. Call center told they don't have any authorization to amend.- you can show it at the airport your request along with international flight ticket and pay the 1500 rs at counter (Payment at the counter is allowed)

We did same as told but when we shown everything at the airport counter they denied it to accept (Saying we don't have authority) and charged 8000 rs for the extra weight instead of 1500.

We have to felt lot of inconvenience. Its very shameful service and unethical. Luckily i have all the screenshots of the error messages and booking

We are waiting for the your quick action and the arrangement to return the entire amount

Check out pearl avone (@ahvone): https://twitter.com/ahvone?s=09 I have already informed to your staff passengers are traveling first time .they do not aware how travel in flight and process of travel .your staff committed .indigo staff Always help his all tpye passengers .after alighted in Delhi airport your staff as responsibility to take Care of passengers.if passengers not travel from Mumbai I can understand about passengers side fault.but after reached Delhi flight missed it not fault of passengers it's services quality fault . irresponsibility fault. indigo are any other flights staff major responsibility to check customer service is completed or not . Indigo staff responsibility to check customer initial stage of boarding to final stage destination. I have paid all amount ticket fare including canvence and other taxes which is service tax . If you are failed provide proper service you have to refund all tickets amount. PNR no YCH9HW . your staff not supporting it's serious matter of service fault of indigo .

Dear sir,

I have live in ahmedabad airlines job recd. Email for a job in ahmedabad airport job joining 20/04/2017 for ticket booking this is right email or fake so plz help me my email id is [protected]@gmail.com ground staff catagory salary will be 25k to 30k so plz reply me this email is right or wrong he will service amount 2500/- so plz help me

Ref. No. Booking i. D: iyeumm
The worst airline i have ever experienced. Just because of two minutes delay was not allowed to board the train and was asked by the counter staff rs. 61000 as a bribe to board the same flight.
We were not even called any time by the staff members that we are getting late and we were falsely told that it was a silent airport.
This is the worst experience ever in any flight.

I had been travelling from Hyderabad to Jammu on[protected] under PNR:VY17KC.
while collecting the baggage at jammu airport i fund it was torn on speaking to project manager about same he shown very rude behavior. Sent mail to indigo but no response.
Prior to this flight i had a connecting flight with Jet Airways, whose guys took bag in a tray & on return it was again available tray on baggage chain, but nothing as such with indigo.

Dear sir / madam,
I would like to inform you that i was travelling in your airlines flight no 6e 436 on the 17th of april 2014 whose scheduled departure time was 18.45 hrs from indore to bengaluru via nagpur. First of all the flight delayed by almost 45 minutes to take off from indore. Then when it reached bengaluru's kempegowda international airport the head of the crew team made an announcement in which she announced as - welcome...

I booked a flight under 6E509 student for 11th April from BLR to NGP. I explicitly remember that while booking the flight I ticked multiple times and agreed to all the terms and condition for the student discount (25 kg baggage allowance) but at the time of booking and also at the time of checking in that discount wasn't availed. Due to this, I had to pay an additional 800 for my baggage and the worst part is I have to travel from the same PNR no. on 31st may from NGP to BGR. I need my 25kg allowance for that particular flight. kindly look into the matter.

I had travelled with 38 kgs from Banglore to Nagpur without paying and extra luggage charge but when I travelled from Nagpur to banglore I was charged rupees 800 for extra luggage which was very wrong because I flew with same weighted luggahe in the previous indiho flight. The manager Mr. Tushar(Nagpur iternational airport -morning shift) and customer officer Mrs vaiLankanni were very rude and tried giving out wrong information about luggage charges

At we were directed to Gate 18. We waited at Gate 18, with no sign of any Indigo staff at the gate. Finally at the last minute, a staff member comes scurrying us including a person who has difficulty walking, to rush to Gate 23E, which is diametrically opposite end of the terminal. When I protested this inconvenience to that Indigo staff member, he became defensive & even aggressive saying that they sent a mobile phone message!

It is important for Indigo to realise that:

1) Not all passengers carry mobile phones or check all messages.

2) when the gate gets changed, It is a basic courtesy to post a staff member at the designated gate to stay there & direct passengers to the changed gate, which did not happen.

3) When you change gates after checkin, it is the least thoughtfulness to provide assisted transport to those who are old or with some walking difficulties.

4) And when you mess up, the least you can do is apologise not get aggressive on the passengers scurrying to catch flight for no fault of theirs.

For all the big talk on "on time" performance, Yesterday showed Indigo in very poor light! Shame on you & your staff!

Dear sir / madam,

I am sorry to bring to your kind notice that today i.e. 15 Apr 2017, I had to go to Delhi And i was booked indigo flight no. 6E 652 Vide pnr no. OYR26Z.

I had reached the counters at 0410 am after getting my bag secutity checked and all to catch the flight for 0500am. But i was not givin the boarding pass. As i suppose the flight was over - booked.

The ground staff was very rude; they harassed me and my old aged mother and also misbehaved at the airport. Even after knowing that my baggage was security checked. They did not let me check - in.

This was a really terrible and horrifying experience for me and my old mother and it caused a lot of stress, mental pressure and inconvenience to both o[censored]s.

On literally pleading in front of them they put us on another flight at 1045 hr with an additional charge of ₹6500.

You are requested to get the refund of addl amount ₹6400 to me, as such the inconvenience suffered by me can not be compensated by the airline.

Awaiting your co - operative action

Thanking you

Mrs Vidushi Chaudhary

w/o Capt Ranpal Singh

27, Old Lawrence Lines
St Thomas Mount
Chennai-16

India

Mobile: - [protected]/[protected]

Dear all,
I am from Hindu family..
When we are travelling with family members... We will consider good days like muhuthram and all..
Based on our Signs 8:40 Departure time of the flight good on that day
By seeing that I booked the flight..
Now they changed the flight timings by 25 min...Its not good for us..
I don't want to travel on that day..
So I asked them to reschedule my travelling from May to August...
Or Refund my full amount..
Now they are saying its not possible...
Pls help us...
Details as follows:
Booking Reference : QIRVYE
Date of travel: 16th May
From : VTZ to Del
Return Date : 23rd May
From DEL to VTZ
No of Passengers : 6
My contact Number: [protected]
My email I'd: [protected]@gmail.com

We 4 o[censored]s booked tickets from Delhi to Hyderabad under 6E student (25kg baggage). But the site has a bug that if more than 1 person is there then it automatically changes categories from student to family and friends.

We had around 75 kg luggage and were charged due to wrong tickets were given by website. we were charged Rs.1500 and were mentally harassed by this event.

Indigo people were very incorporative and straight away said that they can't help us. We talked to them for hours and still no solution. We emailed them but still no solution or refund from their side.

Their site is still malfunctioning

On Sun, Mar 12, 2017 at 7:36 PM, Ramkrishna Sen wrote:
President of IndiGo,

Please advise the status of my complaint!

Thanks
R. Sen

On Sun, Feb 26, 2017 at 8:59 PM, Ramkrishna Sen wrote:
President,

Will President of Indigo address the concern of the Customer of Indigo?

Thanks
R. Sen

On Sun, Feb 19, 2017 at 7:32 PM, Ramkrishna Sen wrote:
President Indigo,

Why the customer of Indigo has to go through loss because of negligence of Indigo?

Please advise when I will Indigo will replace my loss!

Thanks
R. Sen

On Sun, Jan 1, 2017 at 5:54 PM, Ramkrishna Sen wrote:
President Indigo,

Please advise the status what should customer of Indigo do if the damage is caused by Indigo itself?

Thanks
R. Sen

On Sun, Dec 18, 2016 at 7:06 PM, Ramkrishna Sen wrote:
President Indigo,

Please act and advise the status of my complaint!

Thanks
R. Sen

On Sun, Dec 4, 2016 at 8:52 PM, Ramkrishna Sen wrote:
President,

Please advise why customer of Indigo needs to suffer because of negligence of Indigo?

Thanks
R. Sen

On Sun, Nov 27, 2016 at 8:12 PM, Ramkrishna Sen wrote:
President Indigo,

What is the status of my compliant ?

Thanks
R. Sen

On Sun, Oct 16, 2016 at 8:12 PM, Ramkrishna Sen wrote:
Mr. Ghosh,

Please advise the status of my complaint!

Thanks
R. Sen

On Sun, Oct 2, 2016 at 7:33 PM, Ramkrishna Sen wrote:
Mr. Ghosh

Reminder 44,

Why President of Indigo can not act on the complaint of customer of Indigo?

Thanks
R. sen

On Sun, Sep 25, 2016 at 7:22 PM, Ramkrishna Sen wrote:
Mr. Ghosh,

There needs to be action by President of Indigo on the damage caused by negligence of Indigo to the customer of Indigo!!

Please advise!

Thanks
R. Sen

On Sun, Sep 11, 2016 at 3:31 PM, Ramkrishna Sen wrote:
Reminder 43,

Please advise when President of Indigo will act on the complaint of customer of Indigo!!

Thanks
R. Sen

On Sun, Aug 28, 2016 at 9:58 PM, Ramkrishna Sen wrote:
Reminder 42,

When Indigo's President will wake up and listen to Indigo's customer?

R. Sen

On Sun, Jul 24, 2016 at 6:15 PM, Ramkrishna Sen wrote:
Reminder 41!

Why Indigo's customer has to suffer because of negligence causing damage to its customer? Please act!

Thanks
R. Sen

Dear sir/madam, I wish to bring to your kind notice that the services provided was very unsatisfactory.on 11th April 2017 I was carrying extra 10kg baggage for which I had paid Rs.1000/-ref.receipt no.599224 PNR no.YF19UQ .While Scanning the baggage the indigo staff on duty found 5 NOS. Coconut inside the baggage and at once they removed the same from the baggage and allowed to board the flight.For your kind information, if coconut is being removed approx.5 kg has been decreased and already I had paid RS.1000/- for 10kg extra baggage.legally they should have reweighed the same and charged according to the weight.This is negligence done by your staff on duty.i therefore request your good self to kindly refund me 5 kg excess amount collected from me. PL.do the needful at your end. Regds
Ms.Prema Nair
Mob.no.[protected]
Chitrangily, Manickya Mangalam, Kalady Ernakulam Dist. Kerala State

I am ROHIT K SHAH & PUNAMBEN R SHAH TRAVELED FROM NEW DELHI TO AHMADABAD BY Flight no-6E153. Our PNR-6E755-195 DATE-4THAPRIL at the schedule-6-25pm. We were in FLIGHT ON TIME. I request for TOILET but Air Hostases block the area & stop me to go. They did not give any reason for that. I went back to my SEAT & after that they allow FOUR PASSENGERS TO USE TOILET. This serios complaint against AIR HOSTESSES. Why they stop me & insulted? I was OK with seat belt & SEAT even though one AIRHOSTESS CAME TO ME & gave me Instructions. WHY? when I was OK. THIS IS INSULTS of me DONE BY AIR HOSTESSES. I request you to do needful about above COMPLAINTS & replay. My [protected]@gmail.com- I should think twice to travel by INDIGO. THANKS-ROHIT SHAH

Sir,

Shri anil babu parkhe m/59 has taken a indigo airline's air ticket on 30th march, 2017 from nagpur to kolkata (Flight no. 6e-403) vide booking reference s85syi, numeric booking id[protected]. The boarding pass of the said flight in r/o shri anil babu parkhe has been misplaced. It is, therefore, requested to issue duplicate boarding pass/certificate to produce the same to the competent authority for passing the claim. Kindly confirm me to the following mail : [protected]@gmail.com please.

Indigo airlines staff at Hyderabad international airport didnt let my parents onboard the flight quoting them late even when they arrived 1 hour before the scheduled departure and ill treated them. At the checkin counter they misbehaved with them, were asking for extra money for no reason and at the end my old age parents missed the flight.
They were asking them to buy another ticket in order to onboard the flight.
Worst, worst experience ever with a flight like this.
I wouldnt recommend any of our senior citizens to travel by Indigo. As these people are fraud, too rude to talk and inconsiderate as they dont even consider the age of the passengers travelling.