IndiGo Complaints & Reviews

Dear sir / madam,

I am sorry to bring to your kind notice that today i.e. 15 Apr 2017, I had to go to Delhi And i was booked indigo flight no. 6E 652 Vide pnr no. OYR26Z.

I had reached the counters at 0410 am after getting my bag secutity checked and all to catch the flight for 0500am. But i was not givin the boarding pass. As i suppose the flight was over - booked.

The ground staff was very rude; they harassed me and my old aged mother and also misbehaved at the airport. Even after knowing that my baggage was security checked. They did not let me check - in.

This was a really terrible and horrifying experience for me and my old mother and it caused a lot of stress, mental pressure and inconvenience to both o[censored]s.

On literally pleading in front of them they put us on another flight at 1045 hr with an additional charge of ₹6500.

You are requested to get the refund of addl amount ₹6400 to me, as such the inconvenience suffered by me can not be compensated by the airline.

Awaiting your co - operative action

Thanking you

Mrs Vidushi Chaudhary

w/o Capt Ranpal Singh

27, Old Lawrence Lines
St Thomas Mount
Chennai-16

India

Mobile: - [protected]/[protected]

Dear all,
I am from Hindu family..
When we are travelling with family members... We will consider good days like muhuthram and all..
Based on our Signs 8:40 Departure time of the flight good on that day
By seeing that I booked the flight..
Now they changed the flight timings by 25 min...Its not good for us..
I don't want to travel on that day..
So I asked them to reschedule my travelling from May to August...
Or Refund my full amount..
Now they are saying its not possible...
Pls help us...
Details as follows:
Booking Reference : QIRVYE
Date of travel: 16th May
From : VTZ to Del
Return Date : 23rd May
From DEL to VTZ
No of Passengers : 6
My contact Number: [protected]
My email I'd: [protected]@gmail.com

We 4 o[censored]s booked tickets from Delhi to Hyderabad under 6E student (25kg baggage). But the site has a bug that if more than 1 person is there then it automatically changes categories from student to family and friends.

We had around 75 kg luggage and were charged due to wrong tickets were given by website. we were charged Rs.1500 and were mentally harassed by this event.

Indigo people were very incorporative and straight away said that they can't help us. We talked to them for hours and still no solution. We emailed them but still no solution or refund from their side.

Their site is still malfunctioning

On Sun, Mar 12, 2017 at 7:36 PM, Ramkrishna Sen wrote:
President of IndiGo,

Please advise the status of my complaint!

Thanks
R. Sen

On Sun, Feb 26, 2017 at 8:59 PM, Ramkrishna Sen wrote:
President,

Will President of Indigo address the concern of the Customer of Indigo?

Thanks
R. Sen

On Sun, Feb 19, 2017 at 7:32 PM, Ramkrishna Sen wrote:
President Indigo,

Why the customer of Indigo has to go through loss because of negligence of Indigo?

Please advise when I will Indigo will replace my loss!

Thanks
R. Sen

On Sun, Jan 1, 2017 at 5:54 PM, Ramkrishna Sen wrote:
President Indigo,

Please advise the status what should customer of Indigo do if the damage is caused by Indigo itself?

Thanks
R. Sen

On Sun, Dec 18, 2016 at 7:06 PM, Ramkrishna Sen wrote:
President Indigo,

Please act and advise the status of my complaint!

Thanks
R. Sen

On Sun, Dec 4, 2016 at 8:52 PM, Ramkrishna Sen wrote:
President,

Please advise why customer of Indigo needs to suffer because of negligence of Indigo?

Thanks
R. Sen

On Sun, Nov 27, 2016 at 8:12 PM, Ramkrishna Sen wrote:
President Indigo,

What is the status of my compliant ?

Thanks
R. Sen

On Sun, Oct 16, 2016 at 8:12 PM, Ramkrishna Sen wrote:
Mr. Ghosh,

Please advise the status of my complaint!

Thanks
R. Sen

On Sun, Oct 2, 2016 at 7:33 PM, Ramkrishna Sen wrote:
Mr. Ghosh

Reminder 44,

Why President of Indigo can not act on the complaint of customer of Indigo?

Thanks
R. sen

On Sun, Sep 25, 2016 at 7:22 PM, Ramkrishna Sen wrote:
Mr. Ghosh,

There needs to be action by President of Indigo on the damage caused by negligence of Indigo to the customer of Indigo!!

Please advise!

Thanks
R. Sen

On Sun, Sep 11, 2016 at 3:31 PM, Ramkrishna Sen wrote:
Reminder 43,

Please advise when President of Indigo will act on the complaint of customer of Indigo!!

Thanks
R. Sen

On Sun, Aug 28, 2016 at 9:58 PM, Ramkrishna Sen wrote:
Reminder 42,

When Indigo's President will wake up and listen to Indigo's customer?

R. Sen

On Sun, Jul 24, 2016 at 6:15 PM, Ramkrishna Sen wrote:
Reminder 41!

Why Indigo's customer has to suffer because of negligence causing damage to its customer? Please act!

Thanks
R. Sen

Dear sir/madam, I wish to bring to your kind notice that the services provided was very unsatisfactory.on 11th April 2017 I was carrying extra 10kg baggage for which I had paid Rs.1000/-ref.receipt no.599224 PNR no.YF19UQ .While Scanning the baggage the indigo staff on duty found 5 NOS. Coconut inside the baggage and at once they removed the same from the baggage and allowed to board the flight.For your kind information, if coconut is being removed approx.5 kg has been decreased and already I had paid RS.1000/- for 10kg extra baggage.legally they should have reweighed the same and charged according to the weight.This is negligence done by your staff on duty.i therefore request your good self to kindly refund me 5 kg excess amount collected from me. PL.do the needful at your end. Regds
Ms.Prema Nair
Mob.no.[protected]
Chitrangily, Manickya Mangalam, Kalady Ernakulam Dist. Kerala State

I am ROHIT K SHAH & PUNAMBEN R SHAH TRAVELED FROM NEW DELHI TO AHMADABAD BY Flight no-6E153. Our PNR-6E755-195 DATE-4THAPRIL at the schedule-6-25pm. We were in FLIGHT ON TIME. I request for TOILET but Air Hostases block the area & stop me to go. They did not give any reason for that. I went back to my SEAT & after that they allow FOUR PASSENGERS TO USE TOILET. This serios complaint against AIR HOSTESSES. Why they stop me & insulted? I was OK with seat belt & SEAT even though one AIRHOSTESS CAME TO ME & gave me Instructions. WHY? when I was OK. THIS IS INSULTS of me DONE BY AIR HOSTESSES. I request you to do needful about above COMPLAINTS & replay. My [protected]@gmail.com- I should think twice to travel by INDIGO. THANKS-ROHIT SHAH

Sir,

Shri anil babu parkhe m/59 has taken a indigo airline's air ticket on 30th march, 2017 from nagpur to kolkata (Flight no. 6e-403) vide booking reference s85syi, numeric booking id[protected]. The boarding pass of the said flight in r/o shri anil babu parkhe has been misplaced. It is, therefore, requested to issue duplicate boarding pass/certificate to produce the same to the competent authority for passing the claim. Kindly confirm me to the following mail : [protected]@gmail.com please.

Indigo airlines staff at Hyderabad international airport didnt let my parents onboard the flight quoting them late even when they arrived 1 hour before the scheduled departure and ill treated them. At the checkin counter they misbehaved with them, were asking for extra money for no reason and at the end my old age parents missed the flight.
They were asking them to buy another ticket in order to onboard the flight.
Worst, worst experience ever with a flight like this.
I wouldnt recommend any of our senior citizens to travel by Indigo. As these people are fraud, too rude to talk and inconsiderate as they dont even consider the age of the passengers travelling.

I, Bedanand Choudhary, was travelling from Indigo flight no.283 from jaipur to kolkata with my wife Poonam Choudhary via Delhi. After reaching the destination we came to know that our luggage is missing and is left at Jaipur itself and so we contacted the customer care and got a response which was not upto the mark. we have to wait for several hours to get our luggage back. I was facing sort of time as i have to attend an urgent meeting the next morning at Asansol and thats why we chose to travel through flight.However, apart from my meeting cancellation and inconvenience caused to other meeting members I have to wait in kolkata overnight which will cost me to cancel a volvo ticket and a night stay in hotel at kolkata.
Hope to get a positive response as soon as possible.

flight details:
JAI-CCU


JAI DEL CCU


1/ PNR - DCV7VT Apr 09, 2017
JAIPUR - DELHI
6E - 246
Indigo Airlines
DEPART 02:10 PM ARRIVE 03:05 PM
PASSENGERS / 2 Adults E-TICKET NO.
1/ Poonam Choudhary DCV7VT
2/ Bedanand Choudhary DCV7VT

2/ PNR - DCV7VT Apr 09, 2017

DELHI - KOLKATA
6E - 283
Indigo Airlines
DEPART 04:40 PM ARRIVE 07:20 PM
PASSENGERS / 2 Adults E-TICKET NO.
1/ Poonam Choudhary DCV7VT
2/ Bedanand Choudhary DCV7VT

Dear sir,

I travelled from cochin to mumbai yesterday 8th of april with flight ticket vide pnr no. Lijuue.

My luggage which was a brand new bag from one of the italian brand which i purchased from milan only on dec 16.

When i collected my luggage it was totally torn off. The badge was pulled out and even the base of trolley was so much torn that side piping came out.
I immediately approached the baggage counter where i was attended by two executives named neha s and kaliekete. I can not decribe in words the condition of my bag but neha s. The executive who was sitting at baggage counter mumbai 1b arrival section, herself took the pictures of the bag and attached them while lodging the complaints.

Both of them just showed me a notice which stated that they cant help since minor wear and tear is not refundable. However any reasonable person will admit that this bag can never be used in future. You yourself may refer to the pics attached by them.

Upon my insistance after a lot id discussion neha s. Lodged the complaint but didnt give me any complaint number and told me that i can refer to my pnr for any online complaints.

I would request you to please be reasonable and look into the matter without any bias.

Looking forward to your feedback and refund for damage of my brand new trolley bag.

Thanks and regards
Manoj chugh

Hello
I am piyush maheshwari my pnr no is C4D95L. I was having the booking of 4th april from bangalore to nagpur indigo morning flight time 6.20 i reached at the counter at 5.10 but indigo staff said counter is closed and they didn't allow me. I was travelling with my family my wife and two small kids.
I suffered alot i booked instant train ticket in first ac and i went because i was having doctors appointment as my kid is a heart patient.
I need my refund for flight ticket the full refund

I have requested refund for the excess amount paid as Indigo airport staff denied boarding as flight was full where I already had a confirmed booking.
After a deep follow up, I have been shown at fault as no show which is an incorrect statement. My person was informed at 13:15 Hrs. that the flight is full where the departure was at 14.30 Hrs.

I paid was approx. 7300.00 INR for which the accommodation done was for 600.00 INR as 6300.00 was paid to board the next available flight as I have no choice since there was a dead body lying at Delhi waiting for the person and we can't just hold the person and fight for accommodation.

At exploring flight on 7th Apr from Ahmedabad to Delhi to fly on 3rd May I do find option to click on 6E student discount i.e 8% of basic fare and student can carry 10 kg additional baggage to check in, subject to submit ID card of school at the time of check in. when paying, we are asked to pay same amount like an adult travellers. seemsWhite collar cheating with people.

We need to transfer a ticket from father to son.Also there are no seats available in the same flight.
We are keen to get the ticket transferred so that full family can travel together. We have spoken to customer care and they are suggesting to cancel the ticket and rebook. We cannot rebook also as it shows no seats available.
Also they are not letting us know the fare difference and also not confirming the seats.

Kindly help us resolve the issue.

PNR
K8UYHC

Thanks
Neha Pandey

We were 7 passengers namely Mr Sreemonto Roy Chowdhury, Mrs Tumpa Roy Chowdhury, Ms Kamalika Roy Chowdhury, Ms Tumpa Roy Chowdhury, Mr Jaydip Kar, Mrs Chayanika Kar, Mrs Anindita Acharya travelling by indigo on April 1st 2017 (flight no-6E345kolkata-chennai). Since one of our passengers were 78years old we reached the boarding gate (23E) 20 mins before the departure time which was supposed to be 25 mins before the departure time though we did our check-in and security check in proper time. So the supervisor Rajiv Biswas did not allow us to board the plane and argued with us until the flight departed . He even lied about the announcement and phone call . We were hence forced to loose Rs forty five thousands just for the 5mins delay to reach the boarding gate .

@IndiGo6E

I have done booking 15 days ago for 02nd April flight rom Bengaluru to Ranchi and check in was also done but it was not allowed to get in to flight as told delay but reached by 07.30am and flight was at 09:05 am and its that que issue and service on airport was so bad and having behavioral issues with all employees at bengaluru airport counter and employee naming..SHALINI S, POOJA, AKHILA all were waste but SUPERVISOR ABHISHEK WAS THERE WHO BEHAVED NICELY BUT STILL NOT GOT ANY RESOLUTION.
IT HAS EFFECTED A LOT OF MY SCHEDULE AND THE PASSENEGRS WERE FEMALE AND A KID.
VERY VERY WASTE.
ANAND JHA

I had booked a flight from Bengaluru to Indore with booking reference CBYMFW for my mother. She was travelling alone and doesn't know English or Kannada. She reached at 4:15 am at the check-in counter for 5:10 flight but wasn't allowed to check in her luggage. The staff asked her to carry the luggage as handbag and go for boarding but didn't inform the boarding gate number. It took lot of time to reach the boarding gate as she was misled by the staff and uninformed. By the time she reached boarding gate it was 4:45 am and they misbehaved with her saying boarding is over and almost pushed her out of the airport with luggage. Because of this misbehavior and the hassle of not able to find the boarding gate, she lost her baggage even.
I have been a frequent Indigo traveler and expected a standard level of services. A single lady travelling alone was misguided, uninformed and then misbehaved by pushing her out of airport. She was totally depressed as she didn't know what to do. I am very sad with this kind of services. I need compensation for the loss occurred because of misbehavior of Indigo associates.

I have booked a ticket from ranchi to bengaluru for 1st april, which check in time is 2:05 pm, i reach to ranchi airport and check in at 1:45 pm but the authority say you are late and can't board for flight. I ask them what is the reason for stopping me, they say your are late and tell me that if you want another ticket of tommorrow then you have to paid rs 3000 extra. Is this the new number to cheat the people by indigo.
Flight no - 6e 5325
Pnr number - m7vc65
Journey date - 01/04/2017

PNR T7C8PY
Delhi to Raipur date 29.03.2017
Against prebook Meal, I have asked Rajma Chawal & Soup.

I found Rajma chawal taste very odd also not absorb water added by staff before serving(after 8 Min).
On checking I found it was packed in Oct 2016 Batch RC.

Indigo staff was informed, but no complaint book provided only offered to give feedback.
Also a mind blowing reply by head of staff that 20 days are still left to being expired.

I feel Feedback & Complaint are Different. If I want to complaint for compensation where should I go? pl inform & compensate.
People claim for a 5 Rs. Road side tea too. but we can't in Indigo Is that so?
Is the indigo staff only there for a decent chat. and provide feedback form?

[Ref-Indigo Complain-CRN[protected] Z9JIV8]
Sub: Unable to report to the counter in time due to non-co-operation from your end as no communication was made over phone/mobile, offering help to do it.
[Kolkata – Ahmadabad via Joipur morning flight 6E 238 at 5.20A.M.dated 6th February, 2017 vide PNR IHL3UR]

Dear Sir/Madam,
As we were extremely busy with an important work for the last 10 days. We could not reply to your e-mail in time. However, your e-mail contains full of information regarding terms & conditions framed by your Airlines, basically to protect the interest of it but not to protect the interest of the passengers when they actually need it. So, escape the answer of my question made to you during telephonic conversation with me on 10th February, 2017 from 10.23 AM to 11.08AM
“Do you feel that your counter officials/ attendants should contact me over phone in and around 4.35AM? When you have the records before you that we [four Senior Citizens] failed to report to the counter to drop the baggage in time.”
Actually we are in a long queue before the counter with computer generated Boarding Pass in our hand waiting anxiously for your phone call, offering help to reach the counter quietly. But it did not happen. So, we reached the counter at 4.44 AM.[Written on the right corner of the ticket by your staff]without your help or any sort of co-operation.
We are really afraid whether it is your policy not to call the passenger over phone when it is needed badly, particularly at an early morning flight at 5.20 AM [advanced by 10 minutes from scheduled timing]
However, with the help of a lady attendant, we after having paper Security Check rushed to the boarding gate at 4.55AM where we saw 6E 238 boarding bus was waiting and the display board still showing ‘Boarding on’. But the gateman denied us from boarding to the Bus. When we told about the display boarding he actually rushed there to switch off the display. This is really strange. In this respect, I like to mention that though you called me over mobile and sent S.M.S. at least twice for informing me the advancement of flight departure time to adjust your problem regarding flight schedule but unfortunately your counter officials ignored/failed to called me over mobile when it was badly needed to solve our problem. However to solve our problem we had to purchase four fresh tickets for the same day[protected] at 12.45PM.in 6E 202 spending an additional amount of Rs.35376.00 to reach Ahmadabad.
As we suffered physical & mental harassment along with a financial loss of Rs 35, 376.00 for not having a phone call to me from your counter officials, so, I hope your Airlines will take the full responsibility at least compensate the financial loss of Rs.35376.00 [ Thirty Five Thousand Seven Hundred Seventy Six] only.
Yours Truly
Sd/-Arup Dasgupta, M/[protected], Sd/-Aloke Dasgupta, M/[protected],

Sd/-Indrani Dasgupta, M/[protected] &Sd/-Shyamali Dasgupta, M/[protected]

Encl: As above

Copy to DGCA, [protected]@dgca.nic.in

Copy to Indigo Customer Relation: [protected]@indigo.in