IndiGo Complaints & Reviews

It is a matter of surprise and distress that one of the largest operator in India made it's passengers suffer like hell when we had a baby along with us. Never in our dreams had we imagined that we will not receive any form of cooperation and support from the Indigo staff associate, neither, from the airlines. on 19.04.17.

I was to take the flight no: 6E 485, PNR: B827HS, from Bangalore to Ranchi with my sister and her very young daughter. We all were done with our check-in and security check and were left with the boarding through gate no: 10. as the flight was in the morning at 09.05am and despite rush at the check-in and security cross, we managed to get in the boarding campus before time and had to take the breakfast for our younger one (Anaya) from the restaurant. After doing so, i received the call form the indigo staff from the boarding gate that it was time to reach the gate for boarding. Travelling with a baby is a troublesome affair, one can feel, we were running to the boarding gate downstairs and during this period, i continuously contacted the person at the gate over call of our reach when the baby got the nature's call for ####, despite, we managed the same and reached the gate just on the minute i.e. 26mins before the flight departure scheduled time, and the bus was departing.

We requested and begged the person at the gate 100times to allow us on board but he bluntly denied helping and cooperating us without understanding the scenario when we were at the gate on time. I do not understand, what on earth went wrong that he did not allow us & he didn’t being on time at the gate when that whole day the airport was to be closed for maintenance. Our family being a frequent flier of Indigo, never expected such an activity or service from indigo with no consideration and understanding when the passengers were on time with family & child.

This has been a nightmare for all three o[censored]s till date for which we had to just stay at the airport the whole day with the crying and hungry baby and had to take the indigo flight in the evening at 07:15pm after paying 5 times the charges of the missed flight ticket across the counter where we didn’t have enough money too. I was running up and down the airport for some help but no authority turned up just because of the rigidity of the concerned person at gate no: 10 in the morning at 08:39am according to the airport watch, which was 26mins before the departure. i.e. Within time.

Not only this, the evening flight no: 6E 676, PNR: B827HS, we booked got delayed by 45mins wherein in the morning a minute was not considered because of which we were really really harassed and have gone through serious mental agony all the way with undue financial loss because of the ill mind set, deficiency in service and non cooperating attitude of your concerned staff at the boarding gate.

For such behavior and deficiency in service, you cannot return back the peace of mind to us but you are kindly requested to pay us the cost of the total fare paid by us along with compensation of Rs.2 lakhs for all the botheration. Mental agony, harassment and for negative intention to purposely get our flight missed, harass, financial burden and unduly charge us abnormally the flat rate of the ticket prevailing for the next flight taken, failing which we will have no option than to proceed to the Consumer Disputes Redressal FORUM under the provision of Consumer Protection Act - 1986 for justice and all expenses in this account will be bourn by you.

For your ready reference, the copy of the said tickets is being attached herewith.

I, naveen dabas booked a round trip delhi mumbai on[protected]

1. Date of travel:[protected] with pnr v6r68y

2. Date of travel:[protected] with pnr chw7me.

While ticket booking i booked my ticket with name naveen dabas but in my govt. Id my name is naveen
Kumar. So, i called to your helpline 2 times regarding change of surname but they denied to change and told me to cancel your ticket and then book again. And cancellation fees per ticket 2250/- and i have round trip so i have to pay 4500/- for cancellation
For this small human error.

I want to tell you i booked my ticket in 8039/- and now for change in surname your executive told me to cancel it (Charging 4500/-) total expense - (8039+4500=12539) which is so inhuman justice.

As i cancelled my bookings because i want to travel on some specific flight.

Now it is very strange and false policy that if a person do some error your policy charging so much which is wrong.

I want to reimbursement from your side. Otherwise it wil be very bad experience for me to book a flight from your airline. I will never opt you as option.

Conclusion your policy is so bad which cost much higher for small human error.

Regarding this you have'nt some alternative.

Sir,
I mr. Sujit kumar nayak serving in itc infotech having booking reference no.- l7mcjv dated 31 mar 2017. I have been made my trip from hyderabad to bhubaneswar on 01 apr 2017 by indigo airways. I have lost my boarding pass. The same boarding pass is urgently required for my official use.
Therefore you are requested to send the duplicate one on my under mentioned e-mail ; -

[protected]@gmail.com...

My dad missed the flight 6E 713 PNR number A9P1VM on 25th April 5:00 Am because of inefficiency of your employees at Bengaluru Intl airport. He was told to take next
Flight on the same day, and he was told that he will get refund of the ticket charge which he missed flight of. The fare of that tickets was around 3600. As my dad was told that he has to do nothing for refund, that amount will be credited to bank account from where the amount was used for booking.

Dear Sir,

I am Kedarnath Naik from Bhubaneswar. I want to share my plight while travelling from Bhubaneswar to Mumbai on 23 April 2017 through Indigo 6E 631 (PNR-06L8SL) for your immediate interference, failing which I will be forced to take further actions to claim my legitimate demand. My itinerary is provided.

I called up your customer care guys and enquired if I could get any luggage relaxation as I was having international travel from Mumbai within 24 hours. The customer care guys replied that if international travel is within 24 hour, then I could get some relaxation in luggage charges, and that it would be Rs 500 for 8 kg and Rs 750 for 15 kg. I further categorically enquired that if I could pay the same at the check in counter or if I need to pay online before my travel date to be eligible for the discount. And the reply was that it can be done at the check in counter itself. For your reference I had called from the cell number XXXXX78967 around evening time 10:57 PM on 14 March 2017.

However on the date of journey, the check in counter guys straight away denied and didn’t accept the same. On the spot I again called the customer care guys on 24 April around 11:25 AM IST from my mobile number 94371XXXXX and appraised them of the issue. They agreed to the discount and talked to the guys at the check in counter. But still the check in counter guys at Bhubaneswar airport didn’t agree. After a long debate, I was told that this relaxation could be availed if it would be paid online before the journey.

It was really frustrating and not only a financial hassle but also a mental hassle on my part just because all of your agents are not on the same page. I had to end up paying Rs 2000 instead of 750, the discounted charge. I was given wrong information and different information everytime from your agents.

I would request you to please look into the matter seriously and either give me a refund or give me baggage relaxation for my return journey from Mumbai to Bhubaneswar (PNR attached), or a travel voucher for future travels, in order to restrain me from taking a legal stand against your airline.

Thanks,
Kedarnath Naik

Dear Indigo concern,

Please note that i booked a ticket on 27/3/2017 from New Delhi to BBS through flight no 6E 887, PNR No- H8DDJS, seat no 26E-30 and 26F-31.

At the time of departure, your security Sup Mr Subrato came to me and said you are medically unfit to travel. Hence you are requested to get down from the flight and your total amount would be refunded by Indigo within 7-8 days.

They have kept my original boarding pass and assure me your amount would be refunded. And also your Airport doctor also recommended for refund the amount as i was unfit to travel.

Since then many a times i called your customer care number and every time they assured me you will get your payment soon.

I do not understand company like Indigo is unable to pay Rs.12000/- to a customer even after many a follow up with your customer care exec.

If such practice will continue then that day is not so far that today's Indigo condition will convert to past"s Kingfisher Airlines.

Once again it is requested please check the issue with the detail given above and return my amount immediately.

Thanks
Kahnei charan singh
[protected]
[protected]

Ref my application dt 26/4/17 submitted to terminal manager guwahati air port.
my ticket ref 6e588 booking ref ac354d & uivtte dt 26/4/17
i was check in airport at about 01:20 pm then did my security check luggage. security check personnel informed you r right in time you can have now go for boarding pass. it was very rush at boarding pass area any how i submitted papers while preparing the counter lady all of sudden denied boarding pass. i asked still time is there why denying pass. Then told her my mother- in -law a severe heart patient. Airport Doctors also checked her papers. They told boarding pass can be issued to her but not to you. i donot know the reason. how can i leave her it was impossible. indigo personnel insisting me to board aircraft for 4:30 pm or 8:30 pm flight. i again booked 8:30 pm flight. A great loss of money, condition of mother-in-law was worst, my child was also dehydrated and lots of tension without any fault of my self.
" a point to must mention you i travelling in indigo flight in oct 2016 my flight was at 07:30 pm but requested by manager if you kindly board 8:30 pm because of medical issue of a person i agreed" but this time they didnot show any humanity towards me. I want a just
my mother-in-law is sick n child under treatment of dehydration. justice required.

I travelled from Nagpur to Delhi by Indigo Flight 6E 202 on 26.04.2017. I am 67 years old and my mother who is 87 were travelling together. I had pre booked 2 non veg meals. We were on seat no 7E and 7F.
The air hostess informed me that I could choose a meal from the list of food stuff available in their magazine. The items were priced at Rs. 200 in the magazine, whereas I had paid Rs. 300 while pre booking. I complained as to why I was over charged I was told I will get a beverage with it. I was also told that the non veg food had finished. I said that was not my problem, I had pre booked and I should get what I had paid for. She then said she has 1 chicken sandwich, when I insisted that I had paid for 2, she gave me the second one too.
Having pre booked I was not given a choice, but was first told that it is over and then served the sandwich.
This is a very bad way of treating customers. I was very upset with this kind of attitude of the staff.

A very pathetic service of airlines. My wife is having medical emergency and she need to visit bhubaneshwar by 02.00 pm any how as OT is booked in hospital for same time. We got 1st sms for delayed of 30 minutes then again got sms for 1 hour. Time was scheduled for 11.20 am now it is almost 11.00 am till no clues about flight and attender is not confirming time just need to update if any medical petiont will face any difficulty coz of delayed does airline will solve such problem?

My flight was from kolkata (Ccu) to pune (Pnq) on 23rd april 2017 at 14:50 hrs and my pnr was gei4kn.
Its timing was preponed and changed to 12:55 hrs which was not informed to me. Neither any email nor any message was sent to my mail id or mobile number regarding the change in flight timing.
Then they just said sorry that it wad their technical fault and booked a connecting flight for me.
I had booked a direct flight which they because of their fault changed it to connecting flight via bangalore.
Because of the faults of indigo, my flight duration was extended from 2.5hrs to 8hrs. Indigo wasted my time and money

Dear Sir/Ma'am,

I would like to bring to your notice that I was travelling from Kolkata to Pune on the 24th of April 2017 by flight 6E 202.
I was carrying a laptop bag, one checkin and one hand baggage. For the first time in my experience of flying so many times. My laptop bag was weighed. And because I have a heavy laptop I was asked to check in my other hand baggage and pay extra money for the overweight check in.
Never in my entire experience has laptop weight been counted as hang luggage whether it's domestic or international flights.
Even indigo for that matter my past experiences assured me that laptop bag doesn't count. But unfortunately the female at the desk wouldn't agree and took the extra money from me and also did not have the decency to address the problem in a normal manner. Was rude and didn't want to listen. And not only that she got me waiting for a good 20 mins and got me extremely late for my flight.
As I tried to understand a new rule as she implemented the security guy at the counter told me why do you have an extra payment of 5 kgs? When you could have carried it in your hand ? I told him because apparently laptop is weighed. And to quote him ' call customer care laptop weight never counts'
So I write here to ask you this question is money making on extra baggage so important that you make your customer go through a bad experience before they even get on the flight?
Highly disappointed with the service today. Hoping for a response.

Warm regards

Indigo booking id igfp3h date 21.04.2017

Indore to mum

We had submitted request for 1500 rs (Extra 30 kg weight for interconnect on priya chopra) additional pre-payment option as in the screen shot below 35 hours before the domestic flight.

While booking we were getting the error message 3209 and some times it gives the message at the airport you will be asked for the international tickets to be shown.

We called the call center. Call center told they don't have any authorization to amend.- you can show it at the airport your request along with international flight ticket and pay the 1500 rs at counter (Payment at the counter is allowed)

We did same as told but when we shown everything at the airport counter they denied it to accept (Saying we don't have authority) and charged 8000 rs for the extra weight instead of 1500.

We have to felt lot of inconvenience. Its very shameful service and unethical. Luckily i have all the screenshots of the error messages and booking

We are waiting for the your quick action and the arrangement to return the entire amount

Check out pearl avone (@ahvone): https://twitter.com/ahvone?s=09 I have already informed to your staff passengers are traveling first time .they do not aware how travel in flight and process of travel .your staff committed .indigo staff Always help his all tpye passengers .after alighted in Delhi airport your staff as responsibility to take Care of passengers.if passengers not travel from Mumbai I can understand about passengers side fault.but after reached Delhi flight missed it not fault of passengers it's services quality fault . irresponsibility fault. indigo are any other flights staff major responsibility to check customer service is completed or not . Indigo staff responsibility to check customer initial stage of boarding to final stage destination. I have paid all amount ticket fare including canvence and other taxes which is service tax . If you are failed provide proper service you have to refund all tickets amount. PNR no YCH9HW . your staff not supporting it's serious matter of service fault of indigo .

Dear sir,

I have live in ahmedabad airlines job recd. Email for a job in ahmedabad airport job joining 20/04/2017 for ticket booking this is right email or fake so plz help me my email id is [protected]@gmail.com ground staff catagory salary will be 25k to 30k so plz reply me this email is right or wrong he will service amount 2500/- so plz help me

Ref. No. Booking i. D: iyeumm
The worst airline i have ever experienced. Just because of two minutes delay was not allowed to board the train and was asked by the counter staff rs. 61000 as a bribe to board the same flight.
We were not even called any time by the staff members that we are getting late and we were falsely told that it was a silent airport.
This is the worst experience ever in any flight.

I had been travelling from Hyderabad to Jammu on[protected] under PNR:VY17KC.
while collecting the baggage at jammu airport i fund it was torn on speaking to project manager about same he shown very rude behavior. Sent mail to indigo but no response.
Prior to this flight i had a connecting flight with Jet Airways, whose guys took bag in a tray & on return it was again available tray on baggage chain, but nothing as such with indigo.

Dear sir / madam,
I would like to inform you that i was travelling in your airlines flight no 6e 436 on the 17th of april 2014 whose scheduled departure time was 18.45 hrs from indore to bengaluru via nagpur. First of all the flight delayed by almost 45 minutes to take off from indore. Then when it reached bengaluru's kempegowda international airport the head of the crew team made an announcement in which she announced as - welcome...

I booked a flight under 6E509 student for 11th April from BLR to NGP. I explicitly remember that while booking the flight I ticked multiple times and agreed to all the terms and condition for the student discount (25 kg baggage allowance) but at the time of booking and also at the time of checking in that discount wasn't availed. Due to this, I had to pay an additional 800 for my baggage and the worst part is I have to travel from the same PNR no. on 31st may from NGP to BGR. I need my 25kg allowance for that particular flight. kindly look into the matter.

I had travelled with 38 kgs from Banglore to Nagpur without paying and extra luggage charge but when I travelled from Nagpur to banglore I was charged rupees 800 for extra luggage which was very wrong because I flew with same weighted luggahe in the previous indiho flight. The manager Mr. Tushar(Nagpur iternational airport -morning shift) and customer officer Mrs vaiLankanni were very rude and tried giving out wrong information about luggage charges

At we were directed to Gate 18. We waited at Gate 18, with no sign of any Indigo staff at the gate. Finally at the last minute, a staff member comes scurrying us including a person who has difficulty walking, to rush to Gate 23E, which is diametrically opposite end of the terminal. When I protested this inconvenience to that Indigo staff member, he became defensive & even aggressive saying that they sent a mobile phone message!

It is important for Indigo to realise that:

1) Not all passengers carry mobile phones or check all messages.

2) when the gate gets changed, It is a basic courtesy to post a staff member at the designated gate to stay there & direct passengers to the changed gate, which did not happen.

3) When you change gates after checkin, it is the least thoughtfulness to provide assisted transport to those who are old or with some walking difficulties.

4) And when you mess up, the least you can do is apologise not get aggressive on the passengers scurrying to catch flight for no fault of theirs.

For all the big talk on "on time" performance, Yesterday showed Indigo in very poor light! Shame on you & your staff!