IndiGo Complaints & Reviews

Hello team,

It was really a terrible experience when boarding pass for flight 6e 6211 from hyd to vskp on 7th may was closed before 50mins.. It was really sad that an airlines which has good customer base is resorting to activities.. When they closed the booking without prior information to customer who booked tickets... At least an alternate arrangement was not provided in next flight if they have vacancy... I know the flight is not completely filled... It would have been good, at least they have provided in next flight with some good concession... Instead of that you have charged 5000additinal for next flight at 9.00

I will be going to consumer court and file a case... When some one was late by 5mins and they were denied saying we are late by 10 mins..

If they have vacancy in next flight why they could not accommodate me into next flight..

If you are flights are late cancelled due x reasons. You simply apologise.

This has to be addressed and for sure we will fight against it.

And we saw 15 passengers travelling to different locations in indigo are affected with same cause...

I hope we as citizen of indis will question this and will see that justice in india is still there and live for people.

This would be my last booking in indigo... Several times we have boarded indigo... But this will be our last time we will use

This is with respect to my boarding experience on 30/04/2017 Flight 6E-174 departure time 04:20PM, PNR - WCK3TJ

Facts of the case:

1. I had done Web check-in at 3:10PM while travelling to airport. I got seat no 24E through email from [protected]@goindigo.in at 03:13PM.
2. I reached airport at 3:30PM
3. I asked an Indigo assistant about my flight, he told me to join the queue for the luggage counter.
4. Queue was long and at 4:00PM I told the Indigo staff at counter 12 to hurry up.
5. I was told to go to counter no. 25.
6. At counter no 25, they told me that I can not travel now. Please buy new ticket for next flight.
7. I got shocked and requested them again and again to allow me to board the flight.
8. The staff was unmoved and behaved rudely with me.
9. I was going to Delhi for UPSC (Civil Services) Interview, hence I was forced to buy next flight 6E-841 PNR-WCK3TJ departure time 07:40PM, ticket of Rs.14089.
10. There was no announcement, with my name. Neither did they announce the Mumbai-Delhi flight.

Thus, I have a few requests:
1. Provide me with CCTV footage of the incident.
2. Return the expenses of the ticket I was forced to by your staff to buy due to no fault of my own.
3. Provide an apology for the harassment caused to me due to all this.

Please, look into the matter within a week, or I will unfortunately be forced to look to means for resolving my greivance.

Good morning, I am Prabhu Daniel last month i have attend the telephonic interview from goindigo and i have selected they gave me a joining date on may 15, but now i dont get any updates from your side so Plz take necessary step. Plz reply as soon as possible. I have paid 24, 500 as documentation fees and medical, thy sent me a joining date and id card also so Waiting fot it. Kindly take necessary steps to solve my issues.

Hi I traveled with Indigo airlines on May 2nd My flight was from goa to delhi at 6:20 PM and I was there at the Goa airport at 5:30 but there was no on on the baggage x-ray and then a lady came and said in 5 minutes the counter is closed so you cant board and then she went on contacting some one and said you can go and take the boarding pass and when we rushed after she wasted around 5 minutes there was not even a single person on the indigo line and then we asked the air asia people and they said that we have to go to counter number 16 and we rushed again and then that lady said its 5:41 and we cant take you in and we requested and even asked her we do not have bags and there is only one bag and if you would send the bag in another flight we are ok with that as well however she was also on phone and was not interested to talk and said "Airlines mere baap ki Nahi Hain" and said us to go to reaccomodate and because of there less coverage of the staff on the airport we were not boardrded and no help was given as if they were finding some reason to stole the money from us. we did not even had the money and took it from some one and then they reaccomodated us in the next flight which was at 10:00 and the they charged us 8718 rs and that was seemed that it was just a misuse of the situation inspite they were at the fault. My husband health is also not well from that time looking at the hospitality and the money that they have thug from us. Please help us in getting the refund as we were on time and there was no support from the staff at any point of time.

Sir/madam,
Today my wife and my two had flight (Pnr bczg3t) from vns to hyd from indigo flight at 18.50 from vns and all of them entered into airport before time but due to some technical error their system not function specially luggage ramp over 15 minute after that they said they cannot issue boarding pass for same flight also will not refund or reschedule your journey. I have lost rs 8000 because of their fault. Please raise the issue with higher authority of indigo flight.
I have all the proof which can produce to company if they demand.

I was schedule to boardIndiGo Flight 6228 - PNR# XHHUYK on April 30th 6:55 AM from Bangalore to New Delhi. I was at the check in counter on time and got my boarding pass. After crossing the security, I was few mins (max 5 mins) late - it was 6:35 AM and there was no one at Gate 20 in BLR Intl airport. There was one ground staff named Ms Shweta who didn't even bother to look at our boarding pass and said can't help. We were asked to meet one of the Indigo person at Gate 9 - Mr Ravi. He was already surrounded by 10 other people with similar issues. There was no one at the 1st floor of the airport apart from him. It took me 40 mins to get out of the security gate and come back to the counter for another ticket. At the gate 3A to recover the luggage - none helped - Indigo people said it might take 30 -40 mins. Finally i had to buy another ticket for Rs.22k and then fly the same day.
While returning next day PNR #N8CPNF from Delhi - i saw people were boarding the flight 5 mins before the flight started.
I am asking why such degraded service from Indigo. When you guys see that I have a boarding pass can't you wait (the airport was a silent airport so no calls) - none even called us. Whats the point of paying ridiculous amount and boarding such flights - really Indigo is going down in service quality.

On 28 april 2017 i was traveling from mumbai chatrapati shivaji airport to calicut. My 11 year old son vomitted and i had to take him to the ladies toilet. I was washing my hands suddenly an indigo staff commanded my son to stand outside or else the crew may complain about it. But at the same time many of the crew also entered before her and had no problem with my son.
I want to ask the indigo authorities if i can use the gents toilet with my son in such a situation. I would like to tell her that the rules of a mother is beyond the rules of indigo staff. I would also like to stress that she was so impolite and arrogant on her behaviour.

Hi,

This is in concern with the flight I missed from patna to Bangalore PNR:BHGJME which was scheduled to leave at 18.35 on 30th april 2017.

My concern is I was not in a state to reach 45 min before departure to collect the boarding pass. So the first thing I did is informed it to customer care and they said they will try there best to get me with 10 min delay if possible but important thing was, situation was notified to indigo before hand.
I reached indigo checkin counter at 18.12 to talk to them and they said it is not possible as I did not reach 45 min before departure although I did a web checkin.

Reasons I had a good chance to board that flight:

I did a web checkin already and had the bar code ticket as a softcopy which they could have help me printed using indigo's system, instead I was told there are issues with printer and they might not be able to give a print which miraculously works when I paid a hefty amount of Rs.9481 for rescheduling.

I had no checkin baggage and only cabin package so there was no headache of luggage for indigo.

Patna airport is small and I could have quickly cleared the security check and had a fair enough chance to board the flight which was denied from me

The attendant at the checkin counter mentioned there are 3 to 4 passengers who are not allowed. So I think, that is a good number of people worth trying to give them a fair chance.

I had my own issues, this is not worth a sense but I got late since the bus which was scheduled to go to patna got cancelled for me so I had to take next bus after 1 hour. Then the bus engine got heated up and I had to take another bus with some traffic on the ganga river bridge I with a large difficulty tried my best to reach on time although I planned for a 2 hours of buffer time. And then the way I was treated at the airport by indigo attendant was below par. I understand I did not reach on time but as a courtesy taking the complete situation of 4 passengers on hold they could have simply helped me give a softcopy of boarding pass through my Gmail which was avoided.

Please do not send me a condolence mail saying sorry for my situation. I had to pay a hefty amount which is not acceptable seeing that I had a fair enough chance. Based on your reply I will decide to continue with to fly with indigo or not. I am expecting a part of the amount to be reimbursed.

Throughout the complete situation I have never demanded the flight to be delayed but I was denied a chance to board with unacceptable behavior from the staff.

Even the person who rebooked my ticket said there was a good chance I could have boarded flight given a chance and since she is from another department she cannot help.

I am a regular customer of your airlines. On 30th april while i was about to land at kolkatta airport suddenly the flight could not landed due to bad weather as reported by the crew. But all of a sudden the flight became trembled like out of control and i along with all the passengers and some of your crew members suffered lots of pain which was repeatedly occurred several times and flight could not land for 2 hours. My blood pressure became high and for two days i became speechless because of said painful incident. Since it was night and i was ill i could not able to lodge any complain in time. It is quite unfortunate that none of your staff came forward to pay sympathy towards the passengers and so also no reason was also shown by your airlines to us till today which is unfortunate. The actual situation inside the plane can be assessed by viewing the cctv footage.

We boarded the Indigo flight no. 6E 67 from Kochi to Dubai on the 21st of April 2017 and realized that the seats were near to impossible to travel on. They were as hard as a plank and since it was a four hour flight and my health conditions were not very favourable I was easily put to unsealed on the flight. Then and there I had decided that I would register a complaint, but then decided to wait until my return flight on 6E072 back to Kochi on 30th April 2017 to see if things had a change.
I was met with the same condition and as I sat down with my hands cupped to my face, I must mention that one of the air hostess' stopped by to politely enquire about me and it did really touch me deeply to know that someone cared about a passenger so warmly.
The return journey was spent in quiet contemplation as the AC was not working well enough and to top it all, the pilot landed the airplane in such a sudden screeching manner that we had to clutch on to our seats to stop ourselves from falling off!
After the seatbelt signs were switched off and the aircraft taxied into position we could realize that there was some kind of a confusion and as this ensued the AC was turned on and we were advised to wear on our seatbelt again and this created anxiety and confusion in our minds. A pandemonium was avoided though as the passengers took the whole episode calmly.

Dear sir

My wife was travelling from Lucknow to goa.Her flight was scheduled at 8:40 am but left delayed at 9:30am.
Later her connecting flight was from Delhi at 11:55 am but the status was showing 10 min. late . After waiting for long at 11: 55 am whwn my wife went to the counter to ask for when the flight will come, the told the flight has already left.
One of the indigo staff member a sardarji he told her that as the flight was late it came and went of fast. He was not at all cooperative and very impolite.
My wife has checked in the airline and there was no announcement or boarding call from airliner.
Finally her ticket had to be cancelled and new flight ticket purchased for a flight at 14:25hrs.
Finally when she arrived at goa airport her luggage bag was left with no ropes to pickup . Bag was tampered very badly.

Kindly revert back the extra expenditure of new ticket and my bags damaging charges.
Photo damaged bag here for ur reference.

PNR B6WCUI

Regards
PRAVEEN KUMAR
[protected]

I was traveling from Kolkata to Chennai on IndiGo flight 6E534 on 1st May 2017. The departure time of the flight was 18.20 and i reached at 17.40. Still i was not allowed to board the flight which was very disappointing. Also i had to pay extra charge for the same which is rs 7005.

This was a very disappointing experience for me and I need my amount to be refunded.

It is a matter of surprise and distress that one of the largest operator in India made it's passengers suffer like hell when we had a baby along with us. Never in our dreams had we imagined that we will not receive any form of cooperation and support from the Indigo staff associate, neither, from the airlines. on 19.04.17.

I was to take the flight no: 6E 485, PNR: B827HS, from Bangalore to Ranchi with my sister and her very young daughter. We all were done with our check-in and security check and were left with the boarding through gate no: 10. as the flight was in the morning at 09.05am and despite rush at the check-in and security cross, we managed to get in the boarding campus before time and had to take the breakfast for our younger one (Anaya) from the restaurant. After doing so, i received the call form the indigo staff from the boarding gate that it was time to reach the gate for boarding. Travelling with a baby is a troublesome affair, one can feel, we were running to the boarding gate downstairs and during this period, i continuously contacted the person at the gate over call of our reach when the baby got the nature's call for ####, despite, we managed the same and reached the gate just on the minute i.e. 26mins before the flight departure scheduled time, and the bus was departing.

We requested and begged the person at the gate 100times to allow us on board but he bluntly denied helping and cooperating us without understanding the scenario when we were at the gate on time. I do not understand, what on earth went wrong that he did not allow us & he didn’t being on time at the gate when that whole day the airport was to be closed for maintenance. Our family being a frequent flier of Indigo, never expected such an activity or service from indigo with no consideration and understanding when the passengers were on time with family & child.

This has been a nightmare for all three o[censored]s till date for which we had to just stay at the airport the whole day with the crying and hungry baby and had to take the indigo flight in the evening at 07:15pm after paying 5 times the charges of the missed flight ticket across the counter where we didn’t have enough money too. I was running up and down the airport for some help but no authority turned up just because of the rigidity of the concerned person at gate no: 10 in the morning at 08:39am according to the airport watch, which was 26mins before the departure. i.e. Within time.

Not only this, the evening flight no: 6E 676, PNR: B827HS, we booked got delayed by 45mins wherein in the morning a minute was not considered because of which we were really really harassed and have gone through serious mental agony all the way with undue financial loss because of the ill mind set, deficiency in service and non cooperating attitude of your concerned staff at the boarding gate.

For such behavior and deficiency in service, you cannot return back the peace of mind to us but you are kindly requested to pay us the cost of the total fare paid by us along with compensation of Rs.2 lakhs for all the botheration. Mental agony, harassment and for negative intention to purposely get our flight missed, harass, financial burden and unduly charge us abnormally the flat rate of the ticket prevailing for the next flight taken, failing which we will have no option than to proceed to the Consumer Disputes Redressal FORUM under the provision of Consumer Protection Act - 1986 for justice and all expenses in this account will be bourn by you.

For your ready reference, the copy of the said tickets is being attached herewith.

I, naveen dabas booked a round trip delhi mumbai on[protected]

1. Date of travel:[protected] with pnr v6r68y

2. Date of travel:[protected] with pnr chw7me.

While ticket booking i booked my ticket with name naveen dabas but in my govt. Id my name is naveen
Kumar. So, i called to your helpline 2 times regarding change of surname but they denied to change and told me to cancel your ticket and then book again. And cancellation fees per ticket 2250/- and i have round trip so i have to pay 4500/- for cancellation
For this small human error.

I want to tell you i booked my ticket in 8039/- and now for change in surname your executive told me to cancel it (Charging 4500/-) total expense - (8039+4500=12539) which is so inhuman justice.

As i cancelled my bookings because i want to travel on some specific flight.

Now it is very strange and false policy that if a person do some error your policy charging so much which is wrong.

I want to reimbursement from your side. Otherwise it wil be very bad experience for me to book a flight from your airline. I will never opt you as option.

Conclusion your policy is so bad which cost much higher for small human error.

Regarding this you have'nt some alternative.

Sir,
I mr. Sujit kumar nayak serving in itc infotech having booking reference no.- l7mcjv dated 31 mar 2017. I have been made my trip from hyderabad to bhubaneswar on 01 apr 2017 by indigo airways. I have lost my boarding pass. The same boarding pass is urgently required for my official use.
Therefore you are requested to send the duplicate one on my under mentioned e-mail ; -

[protected]@gmail.com...

My dad missed the flight 6E 713 PNR number A9P1VM on 25th April 5:00 Am because of inefficiency of your employees at Bengaluru Intl airport. He was told to take next
Flight on the same day, and he was told that he will get refund of the ticket charge which he missed flight of. The fare of that tickets was around 3600. As my dad was told that he has to do nothing for refund, that amount will be credited to bank account from where the amount was used for booking.

Dear Sir,

I am Kedarnath Naik from Bhubaneswar. I want to share my plight while travelling from Bhubaneswar to Mumbai on 23 April 2017 through Indigo 6E 631 (PNR-06L8SL) for your immediate interference, failing which I will be forced to take further actions to claim my legitimate demand. My itinerary is provided.

I called up your customer care guys and enquired if I could get any luggage relaxation as I was having international travel from Mumbai within 24 hours. The customer care guys replied that if international travel is within 24 hour, then I could get some relaxation in luggage charges, and that it would be Rs 500 for 8 kg and Rs 750 for 15 kg. I further categorically enquired that if I could pay the same at the check in counter or if I need to pay online before my travel date to be eligible for the discount. And the reply was that it can be done at the check in counter itself. For your reference I had called from the cell number XXXXX78967 around evening time 10:57 PM on 14 March 2017.

However on the date of journey, the check in counter guys straight away denied and didn’t accept the same. On the spot I again called the customer care guys on 24 April around 11:25 AM IST from my mobile number 94371XXXXX and appraised them of the issue. They agreed to the discount and talked to the guys at the check in counter. But still the check in counter guys at Bhubaneswar airport didn’t agree. After a long debate, I was told that this relaxation could be availed if it would be paid online before the journey.

It was really frustrating and not only a financial hassle but also a mental hassle on my part just because all of your agents are not on the same page. I had to end up paying Rs 2000 instead of 750, the discounted charge. I was given wrong information and different information everytime from your agents.

I would request you to please look into the matter seriously and either give me a refund or give me baggage relaxation for my return journey from Mumbai to Bhubaneswar (PNR attached), or a travel voucher for future travels, in order to restrain me from taking a legal stand against your airline.

Thanks,
Kedarnath Naik

Dear Indigo concern,

Please note that i booked a ticket on 27/3/2017 from New Delhi to BBS through flight no 6E 887, PNR No- H8DDJS, seat no 26E-30 and 26F-31.

At the time of departure, your security Sup Mr Subrato came to me and said you are medically unfit to travel. Hence you are requested to get down from the flight and your total amount would be refunded by Indigo within 7-8 days.

They have kept my original boarding pass and assure me your amount would be refunded. And also your Airport doctor also recommended for refund the amount as i was unfit to travel.

Since then many a times i called your customer care number and every time they assured me you will get your payment soon.

I do not understand company like Indigo is unable to pay Rs.12000/- to a customer even after many a follow up with your customer care exec.

If such practice will continue then that day is not so far that today's Indigo condition will convert to past"s Kingfisher Airlines.

Once again it is requested please check the issue with the detail given above and return my amount immediately.

Thanks
Kahnei charan singh
[protected]
[protected]

Ref my application dt 26/4/17 submitted to terminal manager guwahati air port.
my ticket ref 6e588 booking ref ac354d & uivtte dt 26/4/17
i was check in airport at about 01:20 pm then did my security check luggage. security check personnel informed you r right in time you can have now go for boarding pass. it was very rush at boarding pass area any how i submitted papers while preparing the counter lady all of sudden denied boarding pass. i asked still time is there why denying pass. Then told her my mother- in -law a severe heart patient. Airport Doctors also checked her papers. They told boarding pass can be issued to her but not to you. i donot know the reason. how can i leave her it was impossible. indigo personnel insisting me to board aircraft for 4:30 pm or 8:30 pm flight. i again booked 8:30 pm flight. A great loss of money, condition of mother-in-law was worst, my child was also dehydrated and lots of tension without any fault of my self.
" a point to must mention you i travelling in indigo flight in oct 2016 my flight was at 07:30 pm but requested by manager if you kindly board 8:30 pm because of medical issue of a person i agreed" but this time they didnot show any humanity towards me. I want a just
my mother-in-law is sick n child under treatment of dehydration. justice required.

I travelled from Nagpur to Delhi by Indigo Flight 6E 202 on 26.04.2017. I am 67 years old and my mother who is 87 were travelling together. I had pre booked 2 non veg meals. We were on seat no 7E and 7F.
The air hostess informed me that I could choose a meal from the list of food stuff available in their magazine. The items were priced at Rs. 200 in the magazine, whereas I had paid Rs. 300 while pre booking. I complained as to why I was over charged I was told I will get a beverage with it. I was also told that the non veg food had finished. I said that was not my problem, I had pre booked and I should get what I had paid for. She then said she has 1 chicken sandwich, when I insisted that I had paid for 2, she gave me the second one too.
Having pre booked I was not given a choice, but was first told that it is over and then served the sandwich.
This is a very bad way of treating customers. I was very upset with this kind of attitude of the staff.