IndiGo Complaints & Reviews

I had been travelling from Hyderabad to Jammu on[protected] under PNR:VY17KC.
while collecting the baggage at jammu airport i fund it was torn on speaking to project manager about same he shown very rude behavior. Sent mail to indigo but no response.
Prior to this flight i had a connecting flight with Jet Airways, whose guys took bag in a tray & on return it was again available tray on baggage chain, but nothing as such with indigo.

Dear sir / madam,
I would like to inform you that i was travelling in your airlines flight no 6e 436 on the 17th of april 2014 whose scheduled departure time was 18.45 hrs from indore to bengaluru via nagpur. First of all the flight delayed by almost 45 minutes to take off from indore. Then when it reached bengaluru's kempegowda international airport the head of the crew team made an announcement in which she announced as - welcome...

I booked a flight under 6E509 student for 11th April from BLR to NGP. I explicitly remember that while booking the flight I ticked multiple times and agreed to all the terms and condition for the student discount (25 kg baggage allowance) but at the time of booking and also at the time of checking in that discount wasn't availed. Due to this, I had to pay an additional 800 for my baggage and the worst part is I have to travel from the same PNR no. on 31st may from NGP to BGR. I need my 25kg allowance for that particular flight. kindly look into the matter.

I had travelled with 38 kgs from Banglore to Nagpur without paying and extra luggage charge but when I travelled from Nagpur to banglore I was charged rupees 800 for extra luggage which was very wrong because I flew with same weighted luggahe in the previous indiho flight. The manager Mr. Tushar(Nagpur iternational airport -morning shift) and customer officer Mrs vaiLankanni were very rude and tried giving out wrong information about luggage charges

At we were directed to Gate 18. We waited at Gate 18, with no sign of any Indigo staff at the gate. Finally at the last minute, a staff member comes scurrying us including a person who has difficulty walking, to rush to Gate 23E, which is diametrically opposite end of the terminal. When I protested this inconvenience to that Indigo staff member, he became defensive & even aggressive saying that they sent a mobile phone message!

It is important for Indigo to realise that:

1) Not all passengers carry mobile phones or check all messages.

2) when the gate gets changed, It is a basic courtesy to post a staff member at the designated gate to stay there & direct passengers to the changed gate, which did not happen.

3) When you change gates after checkin, it is the least thoughtfulness to provide assisted transport to those who are old or with some walking difficulties.

4) And when you mess up, the least you can do is apologise not get aggressive on the passengers scurrying to catch flight for no fault of theirs.

For all the big talk on "on time" performance, Yesterday showed Indigo in very poor light! Shame on you & your staff!

Dear sir / madam,

I am sorry to bring to your kind notice that today i.e. 15 Apr 2017, I had to go to Delhi And i was booked indigo flight no. 6E 652 Vide pnr no. OYR26Z.

I had reached the counters at 0410 am after getting my bag secutity checked and all to catch the flight for 0500am. But i was not givin the boarding pass. As i suppose the flight was over - booked.

The ground staff was very rude; they harassed me and my old aged mother and also misbehaved at the airport. Even after knowing that my baggage was security checked. They did not let me check - in.

This was a really terrible and horrifying experience for me and my old mother and it caused a lot of stress, mental pressure and inconvenience to both o[censored]s.

On literally pleading in front of them they put us on another flight at 1045 hr with an additional charge of ₹6500.

You are requested to get the refund of addl amount ₹6400 to me, as such the inconvenience suffered by me can not be compensated by the airline.

Awaiting your co - operative action

Thanking you

Mrs Vidushi Chaudhary

w/o Capt Ranpal Singh

27, Old Lawrence Lines
St Thomas Mount
Chennai-16

India

Mobile: - [protected]/[protected]

Dear all,
I am from Hindu family..
When we are travelling with family members... We will consider good days like muhuthram and all..
Based on our Signs 8:40 Departure time of the flight good on that day
By seeing that I booked the flight..
Now they changed the flight timings by 25 min...Its not good for us..
I don't want to travel on that day..
So I asked them to reschedule my travelling from May to August...
Or Refund my full amount..
Now they are saying its not possible...
Pls help us...
Details as follows:
Booking Reference : QIRVYE
Date of travel: 16th May
From : VTZ to Del
Return Date : 23rd May
From DEL to VTZ
No of Passengers : 6
My contact Number: [protected]
My email I'd: [protected]@gmail.com

We 4 o[censored]s booked tickets from Delhi to Hyderabad under 6E student (25kg baggage). But the site has a bug that if more than 1 person is there then it automatically changes categories from student to family and friends.

We had around 75 kg luggage and were charged due to wrong tickets were given by website. we were charged Rs.1500 and were mentally harassed by this event.

Indigo people were very incorporative and straight away said that they can't help us. We talked to them for hours and still no solution. We emailed them but still no solution or refund from their side.

Their site is still malfunctioning

On Sun, Mar 12, 2017 at 7:36 PM, Ramkrishna Sen wrote:
President of IndiGo,

Please advise the status of my complaint!

Thanks
R. Sen

On Sun, Feb 26, 2017 at 8:59 PM, Ramkrishna Sen wrote:
President,

Will President of Indigo address the concern of the Customer of Indigo?

Thanks
R. Sen

On Sun, Feb 19, 2017 at 7:32 PM, Ramkrishna Sen wrote:
President Indigo,

Why the customer of Indigo has to go through loss because of negligence of Indigo?

Please advise when I will Indigo will replace my loss!

Thanks
R. Sen

On Sun, Jan 1, 2017 at 5:54 PM, Ramkrishna Sen wrote:
President Indigo,

Please advise the status what should customer of Indigo do if the damage is caused by Indigo itself?

Thanks
R. Sen

On Sun, Dec 18, 2016 at 7:06 PM, Ramkrishna Sen wrote:
President Indigo,

Please act and advise the status of my complaint!

Thanks
R. Sen

On Sun, Dec 4, 2016 at 8:52 PM, Ramkrishna Sen wrote:
President,

Please advise why customer of Indigo needs to suffer because of negligence of Indigo?

Thanks
R. Sen

On Sun, Nov 27, 2016 at 8:12 PM, Ramkrishna Sen wrote:
President Indigo,

What is the status of my compliant ?

Thanks
R. Sen

On Sun, Oct 16, 2016 at 8:12 PM, Ramkrishna Sen wrote:
Mr. Ghosh,

Please advise the status of my complaint!

Thanks
R. Sen

On Sun, Oct 2, 2016 at 7:33 PM, Ramkrishna Sen wrote:
Mr. Ghosh

Reminder 44,

Why President of Indigo can not act on the complaint of customer of Indigo?

Thanks
R. sen

On Sun, Sep 25, 2016 at 7:22 PM, Ramkrishna Sen wrote:
Mr. Ghosh,

There needs to be action by President of Indigo on the damage caused by negligence of Indigo to the customer of Indigo!!

Please advise!

Thanks
R. Sen

On Sun, Sep 11, 2016 at 3:31 PM, Ramkrishna Sen wrote:
Reminder 43,

Please advise when President of Indigo will act on the complaint of customer of Indigo!!

Thanks
R. Sen

On Sun, Aug 28, 2016 at 9:58 PM, Ramkrishna Sen wrote:
Reminder 42,

When Indigo's President will wake up and listen to Indigo's customer?

R. Sen

On Sun, Jul 24, 2016 at 6:15 PM, Ramkrishna Sen wrote:
Reminder 41!

Why Indigo's customer has to suffer because of negligence causing damage to its customer? Please act!

Thanks
R. Sen

Dear sir/madam, I wish to bring to your kind notice that the services provided was very unsatisfactory.on 11th April 2017 I was carrying extra 10kg baggage for which I had paid Rs.1000/-ref.receipt no.599224 PNR no.YF19UQ .While Scanning the baggage the indigo staff on duty found 5 NOS. Coconut inside the baggage and at once they removed the same from the baggage and allowed to board the flight.For your kind information, if coconut is being removed approx.5 kg has been decreased and already I had paid RS.1000/- for 10kg extra baggage.legally they should have reweighed the same and charged according to the weight.This is negligence done by your staff on duty.i therefore request your good self to kindly refund me 5 kg excess amount collected from me. PL.do the needful at your end. Regds
Ms.Prema Nair
Mob.no.[protected]
Chitrangily, Manickya Mangalam, Kalady Ernakulam Dist. Kerala State

I am ROHIT K SHAH & PUNAMBEN R SHAH TRAVELED FROM NEW DELHI TO AHMADABAD BY Flight no-6E153. Our PNR-6E755-195 DATE-4THAPRIL at the schedule-6-25pm. We were in FLIGHT ON TIME. I request for TOILET but Air Hostases block the area & stop me to go. They did not give any reason for that. I went back to my SEAT & after that they allow FOUR PASSENGERS TO USE TOILET. This serios complaint against AIR HOSTESSES. Why they stop me & insulted? I was OK with seat belt & SEAT even though one AIRHOSTESS CAME TO ME & gave me Instructions. WHY? when I was OK. THIS IS INSULTS of me DONE BY AIR HOSTESSES. I request you to do needful about above COMPLAINTS & replay. My [protected]@gmail.com- I should think twice to travel by INDIGO. THANKS-ROHIT SHAH

Sir,

Shri anil babu parkhe m/59 has taken a indigo airline's air ticket on 30th march, 2017 from nagpur to kolkata (Flight no. 6e-403) vide booking reference s85syi, numeric booking id[protected]. The boarding pass of the said flight in r/o shri anil babu parkhe has been misplaced. It is, therefore, requested to issue duplicate boarding pass/certificate to produce the same to the competent authority for passing the claim. Kindly confirm me to the following mail : [protected]@gmail.com please.

Indigo airlines staff at Hyderabad international airport didnt let my parents onboard the flight quoting them late even when they arrived 1 hour before the scheduled departure and ill treated them. At the checkin counter they misbehaved with them, were asking for extra money for no reason and at the end my old age parents missed the flight.
They were asking them to buy another ticket in order to onboard the flight.
Worst, worst experience ever with a flight like this.
I wouldnt recommend any of our senior citizens to travel by Indigo. As these people are fraud, too rude to talk and inconsiderate as they dont even consider the age of the passengers travelling.

I, Bedanand Choudhary, was travelling from Indigo flight no.283 from jaipur to kolkata with my wife Poonam Choudhary via Delhi. After reaching the destination we came to know that our luggage is missing and is left at Jaipur itself and so we contacted the customer care and got a response which was not upto the mark. we have to wait for several hours to get our luggage back. I was facing sort of time as i have to attend an urgent meeting the next morning at Asansol and thats why we chose to travel through flight.However, apart from my meeting cancellation and inconvenience caused to other meeting members I have to wait in kolkata overnight which will cost me to cancel a volvo ticket and a night stay in hotel at kolkata.
Hope to get a positive response as soon as possible.

flight details:
JAI-CCU


JAI DEL CCU


1/ PNR - DCV7VT Apr 09, 2017
JAIPUR - DELHI
6E - 246
Indigo Airlines
DEPART 02:10 PM ARRIVE 03:05 PM
PASSENGERS / 2 Adults E-TICKET NO.
1/ Poonam Choudhary DCV7VT
2/ Bedanand Choudhary DCV7VT

2/ PNR - DCV7VT Apr 09, 2017

DELHI - KOLKATA
6E - 283
Indigo Airlines
DEPART 04:40 PM ARRIVE 07:20 PM
PASSENGERS / 2 Adults E-TICKET NO.
1/ Poonam Choudhary DCV7VT
2/ Bedanand Choudhary DCV7VT

Dear sir,

I travelled from cochin to mumbai yesterday 8th of april with flight ticket vide pnr no. Lijuue.

My luggage which was a brand new bag from one of the italian brand which i purchased from milan only on dec 16.

When i collected my luggage it was totally torn off. The badge was pulled out and even the base of trolley was so much torn that side piping came out.
I immediately approached the baggage counter where i was attended by two executives named neha s and kaliekete. I can not decribe in words the condition of my bag but neha s. The executive who was sitting at baggage counter mumbai 1b arrival section, herself took the pictures of the bag and attached them while lodging the complaints.

Both of them just showed me a notice which stated that they cant help since minor wear and tear is not refundable. However any reasonable person will admit that this bag can never be used in future. You yourself may refer to the pics attached by them.

Upon my insistance after a lot id discussion neha s. Lodged the complaint but didnt give me any complaint number and told me that i can refer to my pnr for any online complaints.

I would request you to please be reasonable and look into the matter without any bias.

Looking forward to your feedback and refund for damage of my brand new trolley bag.

Thanks and regards
Manoj chugh

Hello
I am piyush maheshwari my pnr no is C4D95L. I was having the booking of 4th april from bangalore to nagpur indigo morning flight time 6.20 i reached at the counter at 5.10 but indigo staff said counter is closed and they didn't allow me. I was travelling with my family my wife and two small kids.
I suffered alot i booked instant train ticket in first ac and i went because i was having doctors appointment as my kid is a heart patient.
I need my refund for flight ticket the full refund

I have requested refund for the excess amount paid as Indigo airport staff denied boarding as flight was full where I already had a confirmed booking.
After a deep follow up, I have been shown at fault as no show which is an incorrect statement. My person was informed at 13:15 Hrs. that the flight is full where the departure was at 14.30 Hrs.

I paid was approx. 7300.00 INR for which the accommodation done was for 600.00 INR as 6300.00 was paid to board the next available flight as I have no choice since there was a dead body lying at Delhi waiting for the person and we can't just hold the person and fight for accommodation.

At exploring flight on 7th Apr from Ahmedabad to Delhi to fly on 3rd May I do find option to click on 6E student discount i.e 8% of basic fare and student can carry 10 kg additional baggage to check in, subject to submit ID card of school at the time of check in. when paying, we are asked to pay same amount like an adult travellers. seemsWhite collar cheating with people.

We need to transfer a ticket from father to son.Also there are no seats available in the same flight.
We are keen to get the ticket transferred so that full family can travel together. We have spoken to customer care and they are suggesting to cancel the ticket and rebook. We cannot rebook also as it shows no seats available.
Also they are not letting us know the fare difference and also not confirming the seats.

Kindly help us resolve the issue.

PNR
K8UYHC

Thanks
Neha Pandey

We were 7 passengers namely Mr Sreemonto Roy Chowdhury, Mrs Tumpa Roy Chowdhury, Ms Kamalika Roy Chowdhury, Ms Tumpa Roy Chowdhury, Mr Jaydip Kar, Mrs Chayanika Kar, Mrs Anindita Acharya travelling by indigo on April 1st 2017 (flight no-6E345kolkata-chennai). Since one of our passengers were 78years old we reached the boarding gate (23E) 20 mins before the departure time which was supposed to be 25 mins before the departure time though we did our check-in and security check in proper time. So the supervisor Rajiv Biswas did not allow us to board the plane and argued with us until the flight departed . He even lied about the announcement and phone call . We were hence forced to loose Rs forty five thousands just for the 5mins delay to reach the boarding gate .