IndiGo Complaints & Reviews

I have booked flight for onward journey on 7/02/17 and return journey on 10/02/17. On the day of return journey I got struck due to Taxi Breakdown. Finally I reached Chennai Airport to catch the Flight which is scheduled to depart at 14.35. The counter was closed as the time was over. the concerned staff advised me to buy new ticket for the next flight at 16.00 hrs. The cost of ticket perperson is 12000/ and the total amount comes to Rs.24000\...

I am Sarath H and writing this to inform you about a failed transaction that happened on 24 Dec 16.The amount deducted from my account is Rs.12468/- and transaction is made through my debit card.When transaction failed for the first time, I tried to book again but it failed again, The amount deducted from once from my account. Below I am providing you with both the transaction id
1) Transaction ID-4ac9dc2e3e[protected] for INR...

I was denied entry despite having the boarding pass, getting it sealed at security despite being early at the gate. The staff at gate 14 directed me to a different gate 15 at Bengaluru International Airport. Flight number 6E 703 12th Feb 2017. My pnr was OH1HUX. There was no announcement of the flight. Had a horrible experience. I missed an important meeting. Then they directed me to reservation counter and asking more money for the next...

Hi,

This is a complaint for the website. I had booked a flight for 26th Feb from Patna to Delhi, when it came to the point of paying for the flights I was promoted with an unauthorised transaction check from my bank, this happened 3 times. On the third time i changed payment card and tried again, this worked successfully. but when i got the Itinerary the date is for the 26th March. I am 110% confident i had not selected this...

This is Hemalatha, I have travelled through Indigo flight on 5th Feb, 17 from Chennai to Delhi. My PNR no is HDKZ6A, Flight is 6E 487. I have paid Rs. 3800 for my excess luggage of 16 kg. I have faced trouble during the payment
as you people had only one card swipe machine in counter which was also not working. Since I was roaming here and there to do payment and they didn’t give receipt for that. Once I reached to delhi, I enquired...

A 17kgs packet was placed on the dated 24/01/2017 at 4AM through Kolkata on the flight number 6E-318.
The shipment was placed by Patel OBC cd number P[protected]. The package contains purely confidential consignments. The same is lost and is not able to be track.
We have tried complaining ample number of times. No actions are being taken on behalf regarding this.
We cannot wait further to locate it. We need an immediate...

Dear Somebody at Indigo,

I am writing this mail to convey my displeasure at the recent experience that I had with your award winning service staff. Considering their ignorant attitude towards my problems, I am quite sure that my cry in this mail will also fall on deaf ears, but nevertheless if you do care, read on.

I had booked an itinerary for my sister and me from Patna to Bengaluru, via Delhi (PNR: P968VC)...

It was our family vacation and we had booked an indigo flight from kolkata to trivandum on25th Dec' 16. The flight we
got was not direct and we had to change flight in bangalore. The flight from kolkata got unreasonably delayed by 3hrs.
So we spoke to the ground staff and explained them that we might miss our connecting flight, they promised us that in that
case they will give us next available flight and as it was...

I'm traveling from a flight 6E 408 Pune to Bangalore (PNR Z4N35B). I reached the counter at exact 4:45 and they didn't allow me to check-in, telling it's late and its 4:50, as only Indigo had exact correct time watch and whole country should set their watch according to this ####-in airlines.
They should consider +/- 5-10min buffer and should cooperate with the customer, but despite of this the lady at the counter was...

I was traveling from Delhi to Chennai on 11th Dec'16, PNR--(KIKLYR)
I was carrying some extra luggage for which i was supposed to pay 11, 000 INR.
The person at the payment counter swiped my card, i entered my pin and she told me the payment has not gone through, so she swiped my card again and I entered my pin and she told me that the payment has not gone through again.
So, i tried paying using a different card of my...

Hi,

I have a booking with dated 15.02.2017 from Kolkata to Hyderabad and 19.02.2017 from Hyderabad to Kolkata along with 4 other travelers. For one of the traveler, the name provide in boarding pass is Pratik RoyChoudhury. The name on ID proofs has Pratik Kumar written as he does not use the last name on the government ID proofs.
I called Indigo airlines to rectify the surname info on the boarding pass as the travel...

I am DR. DHANANJAI AGRAWAL, pnr no. N695RL
traveled from Delhi to Jaipur on 5th feb 2017..departure tim 20:20
i was not provided with meal on board in-spite of payment made while booking the ticket
please provide me with necessary refund
and see to it such an incident doesn't happen again as it has been observed that similar incident has happened with other passengers also...

I tried to book a ticket in your airline website on 2nd February. The ticket was for a friend of mine Padamjit Mohan Singh . The travel date is 19 th February from Delhi to Hyderabad by indigo flight 6E 575.
The first time I tried, the payment was processed and no ticket issued. The transaction id was 5 fc790102 dc[protected] for Rs 3888. The transaction was at 1022am.
I called the call centre and was advised to rebook...

I was booking my friends flight online on 19th jan 2017.error while payment.payment of RS.2322 made but booking could not have been made.still waiting for my refund. Called many times indigo but no help. They are saying that we have done refund but bank is cancelling it. Complaint no. RH5K2U.tell me some way to get my money back.
19th jan at 0905am. Ram nautial name of passenger. Txn ID-HU-[protected]....

I booked my flight no. 6E 839 vide itinery no. V9GDYS .
despite reaching in time at the airport. the staff of indigo airlines directed my parents standing in line to a different counter, when the number came by it was 1505 hrs . ( 5 min late boarding pass ). the parents are aged and the staff played a crucial role in making them fool for booking an another ticket .

the flight was schedule from delhi to bengaluru. the...

Dear sir / madam,

I am sorry to bring to your kind notice that today 4 feb 2017. I had to go to udaipur And i was booked your flight no. 6e 746. Vide pnr no. M6G9WY

I had reached the counters at 7:30 am after getting my bag secutity checked and all to catch the flight for 8. 30 am. But i was not givin the boarding pass. As i suppose your flight was over - booked.


Your ground staff was...

On 27/01/2017 after returning from Lucknow to Kolkata when we collected the trolley bag, we found the handle of the Trolley bag missing. we lodged complain with Customer Care counter of Indigo on the spot in the Kolkata airport, the lady of the counter took the photograph of the damaged part, collected our Mobile phone numbers and assured us that she would file complain and within 24 hours a phone call would be given to us by concerned person...

I booked a round trip trip frm indore to delhi for 8th and 13th of march 2017 on 03 feb 2017 .I paid for bill of 3859 using net banking mode through sbi bank after my transaction my done my net connection broke off .amount got deducted but I didn't received itinerary . Transaction Id: 4f6a491bdc[protected] for INR 3859.00 at 12:23 AM . Please provide me with my airline ticket....

I was travelling by 6E482 Bangalore to Mumbai on 27/01/2017 @06:10 the flight time was rescheduled to 06:05 in the morning.
I had reached the Indigo queue almost 55-60 Minutes before but by the time my turn came I was late by 5 mins as per the ground staff
The ground staff refused to give me the boarding pass as I was late according to them, on requesting them that I was in queue the staff said we cannot help you, you could...

I had booked flight tickets for Mumbai to Chandigarh via Indigo Airlines on 21st December 2017, for travel date 26th January, 2017. On 26th and 29th of December I received SMS and an IVR call stating my flight timing has been changed from 9:50 AM to 9:30 AM IST on the same date. I received no reminders for this on days before the flight. How do they expect travellers to remember an SMS information received almost a month ago? Should they...