IndiGo Complaints & Reviews

I, Bedanand Choudhary, was travelling from Indigo flight no.283 from jaipur to kolkata with my wife Poonam Choudhary via Delhi. After reaching the destination we came to know that our luggage is missing and is left at Jaipur itself and so we contacted the customer care and got a response which was not upto the mark. we have to wait for several hours to get our luggage back. I was facing sort of time as i have to attend an urgent meeting the next morning at Asansol and thats why we chose to travel through flight.However, apart from my meeting cancellation and inconvenience caused to other meeting members I have to wait in kolkata overnight which will cost me to cancel a volvo ticket and a night stay in hotel at kolkata.
Hope to get a positive response as soon as possible.

flight details:
JAI-CCU


JAI DEL CCU


1/ PNR - DCV7VT Apr 09, 2017
JAIPUR - DELHI
6E - 246
Indigo Airlines
DEPART 02:10 PM ARRIVE 03:05 PM
PASSENGERS / 2 Adults E-TICKET NO.
1/ Poonam Choudhary DCV7VT
2/ Bedanand Choudhary DCV7VT

2/ PNR - DCV7VT Apr 09, 2017

DELHI - KOLKATA
6E - 283
Indigo Airlines
DEPART 04:40 PM ARRIVE 07:20 PM
PASSENGERS / 2 Adults E-TICKET NO.
1/ Poonam Choudhary DCV7VT
2/ Bedanand Choudhary DCV7VT

Dear sir,

I travelled from cochin to mumbai yesterday 8th of april with flight ticket vide pnr no. Lijuue.

My luggage which was a brand new bag from one of the italian brand which i purchased from milan only on dec 16.

When i collected my luggage it was totally torn off. The badge was pulled out and even the base of trolley was so much torn that side piping came out.
I immediately approached the baggage counter where i was attended by two executives named neha s and kaliekete. I can not decribe in words the condition of my bag but neha s. The executive who was sitting at baggage counter mumbai 1b arrival section, herself took the pictures of the bag and attached them while lodging the complaints.

Both of them just showed me a notice which stated that they cant help since minor wear and tear is not refundable. However any reasonable person will admit that this bag can never be used in future. You yourself may refer to the pics attached by them.

Upon my insistance after a lot id discussion neha s. Lodged the complaint but didnt give me any complaint number and told me that i can refer to my pnr for any online complaints.

I would request you to please be reasonable and look into the matter without any bias.

Looking forward to your feedback and refund for damage of my brand new trolley bag.

Thanks and regards
Manoj chugh

Hello
I am piyush maheshwari my pnr no is C4D95L. I was having the booking of 4th april from bangalore to nagpur indigo morning flight time 6.20 i reached at the counter at 5.10 but indigo staff said counter is closed and they didn't allow me. I was travelling with my family my wife and two small kids.
I suffered alot i booked instant train ticket in first ac and i went because i was having doctors appointment as my kid is a heart patient.
I need my refund for flight ticket the full refund

I have requested refund for the excess amount paid as Indigo airport staff denied boarding as flight was full where I already had a confirmed booking.
After a deep follow up, I have been shown at fault as no show which is an incorrect statement. My person was informed at 13:15 Hrs. that the flight is full where the departure was at 14.30 Hrs.

I paid was approx. 7300.00 INR for which the accommodation done was for 600.00 INR as 6300.00 was paid to board the next available flight as I have no choice since there was a dead body lying at Delhi waiting for the person and we can't just hold the person and fight for accommodation.

At exploring flight on 7th Apr from Ahmedabad to Delhi to fly on 3rd May I do find option to click on 6E student discount i.e 8% of basic fare and student can carry 10 kg additional baggage to check in, subject to submit ID card of school at the time of check in. when paying, we are asked to pay same amount like an adult travellers. seemsWhite collar cheating with people.

We need to transfer a ticket from father to son.Also there are no seats available in the same flight.
We are keen to get the ticket transferred so that full family can travel together. We have spoken to customer care and they are suggesting to cancel the ticket and rebook. We cannot rebook also as it shows no seats available.
Also they are not letting us know the fare difference and also not confirming the seats.

Kindly help us resolve the issue.

PNR
K8UYHC

Thanks
Neha Pandey

We were 7 passengers namely Mr Sreemonto Roy Chowdhury, Mrs Tumpa Roy Chowdhury, Ms Kamalika Roy Chowdhury, Ms Tumpa Roy Chowdhury, Mr Jaydip Kar, Mrs Chayanika Kar, Mrs Anindita Acharya travelling by indigo on April 1st 2017 (flight no-6E345kolkata-chennai). Since one of our passengers were 78years old we reached the boarding gate (23E) 20 mins before the departure time which was supposed to be 25 mins before the departure time though we did our check-in and security check in proper time. So the supervisor Rajiv Biswas did not allow us to board the plane and argued with us until the flight departed . He even lied about the announcement and phone call . We were hence forced to loose Rs forty five thousands just for the 5mins delay to reach the boarding gate .

@IndiGo6E

I have done booking 15 days ago for 02nd April flight rom Bengaluru to Ranchi and check in was also done but it was not allowed to get in to flight as told delay but reached by 07.30am and flight was at 09:05 am and its that que issue and service on airport was so bad and having behavioral issues with all employees at bengaluru airport counter and employee naming..SHALINI S, POOJA, AKHILA all were waste but SUPERVISOR ABHISHEK WAS THERE WHO BEHAVED NICELY BUT STILL NOT GOT ANY RESOLUTION.
IT HAS EFFECTED A LOT OF MY SCHEDULE AND THE PASSENEGRS WERE FEMALE AND A KID.
VERY VERY WASTE.
ANAND JHA

I had booked a flight from Bengaluru to Indore with booking reference CBYMFW for my mother. She was travelling alone and doesn't know English or Kannada. She reached at 4:15 am at the check-in counter for 5:10 flight but wasn't allowed to check in her luggage. The staff asked her to carry the luggage as handbag and go for boarding but didn't inform the boarding gate number. It took lot of time to reach the boarding gate as she was misled by the staff and uninformed. By the time she reached boarding gate it was 4:45 am and they misbehaved with her saying boarding is over and almost pushed her out of the airport with luggage. Because of this misbehavior and the hassle of not able to find the boarding gate, she lost her baggage even.
I have been a frequent Indigo traveler and expected a standard level of services. A single lady travelling alone was misguided, uninformed and then misbehaved by pushing her out of airport. She was totally depressed as she didn't know what to do. I am very sad with this kind of services. I need compensation for the loss occurred because of misbehavior of Indigo associates.

I have booked a ticket from ranchi to bengaluru for 1st april, which check in time is 2:05 pm, i reach to ranchi airport and check in at 1:45 pm but the authority say you are late and can't board for flight. I ask them what is the reason for stopping me, they say your are late and tell me that if you want another ticket of tommorrow then you have to paid rs 3000 extra. Is this the new number to cheat the people by indigo.
Flight no - 6e 5325
Pnr number - m7vc65
Journey date - 01/04/2017

PNR T7C8PY
Delhi to Raipur date 29.03.2017
Against prebook Meal, I have asked Rajma Chawal & Soup.

I found Rajma chawal taste very odd also not absorb water added by staff before serving(after 8 Min).
On checking I found it was packed in Oct 2016 Batch RC.

Indigo staff was informed, but no complaint book provided only offered to give feedback.
Also a mind blowing reply by head of staff that 20 days are still left to being expired.

I feel Feedback & Complaint are Different. If I want to complaint for compensation where should I go? pl inform & compensate.
People claim for a 5 Rs. Road side tea too. but we can't in Indigo Is that so?
Is the indigo staff only there for a decent chat. and provide feedback form?

[Ref-Indigo Complain-CRN[protected] Z9JIV8]
Sub: Unable to report to the counter in time due to non-co-operation from your end as no communication was made over phone/mobile, offering help to do it.
[Kolkata – Ahmadabad via Joipur morning flight 6E 238 at 5.20A.M.dated 6th February, 2017 vide PNR IHL3UR]

Dear Sir/Madam,
As we were extremely busy with an important work for the last 10 days. We could not reply to your e-mail in time. However, your e-mail contains full of information regarding terms & conditions framed by your Airlines, basically to protect the interest of it but not to protect the interest of the passengers when they actually need it. So, escape the answer of my question made to you during telephonic conversation with me on 10th February, 2017 from 10.23 AM to 11.08AM
“Do you feel that your counter officials/ attendants should contact me over phone in and around 4.35AM? When you have the records before you that we [four Senior Citizens] failed to report to the counter to drop the baggage in time.”
Actually we are in a long queue before the counter with computer generated Boarding Pass in our hand waiting anxiously for your phone call, offering help to reach the counter quietly. But it did not happen. So, we reached the counter at 4.44 AM.[Written on the right corner of the ticket by your staff]without your help or any sort of co-operation.
We are really afraid whether it is your policy not to call the passenger over phone when it is needed badly, particularly at an early morning flight at 5.20 AM [advanced by 10 minutes from scheduled timing]
However, with the help of a lady attendant, we after having paper Security Check rushed to the boarding gate at 4.55AM where we saw 6E 238 boarding bus was waiting and the display board still showing ‘Boarding on’. But the gateman denied us from boarding to the Bus. When we told about the display boarding he actually rushed there to switch off the display. This is really strange. In this respect, I like to mention that though you called me over mobile and sent S.M.S. at least twice for informing me the advancement of flight departure time to adjust your problem regarding flight schedule but unfortunately your counter officials ignored/failed to called me over mobile when it was badly needed to solve our problem. However to solve our problem we had to purchase four fresh tickets for the same day[protected] at 12.45PM.in 6E 202 spending an additional amount of Rs.35376.00 to reach Ahmadabad.
As we suffered physical & mental harassment along with a financial loss of Rs 35, 376.00 for not having a phone call to me from your counter officials, so, I hope your Airlines will take the full responsibility at least compensate the financial loss of Rs.35376.00 [ Thirty Five Thousand Seven Hundred Seventy Six] only.
Yours Truly
Sd/-Arup Dasgupta, M/[protected], Sd/-Aloke Dasgupta, M/[protected],

Sd/-Indrani Dasgupta, M/[protected] &Sd/-Shyamali Dasgupta, M/[protected]

Encl: As above

Copy to DGCA, [protected]@dgca.nic.in

Copy to Indigo Customer Relation: [protected]@indigo.in

Team Indigo,

This in regards to BLR-RPR flight scheduled for 5:30 AM[protected] BLR departure. I Mr. Syed Yousuff Fahad the passenger was misguided by one of yours staff on boarding a flight. Due to which I've missed my flight. I've already spoken with customer care people and I was asked to put a mail regarding this issue. I make a humble request to refund the full amount on this PNR. Need more details kindly revert. Below are the booking details.

Pax Name : Syed Yousuff Fahad
PNR : 6E- FC95WW
Sector : BLR-RPR via HYD
Date :[protected]
Contact No. : [protected]
Email ID : [protected]@gmail.com

Hi
I with my family had travelled indigo flight no 6E937 from delhi terminal 1 airport to Guwahati airport on 05.03.2017 at 07:50 am morning. The details of passenger travelling are 2 adult+ 1 infant i.e. Mr Vikrant Verma, Mrs. Romila Raj and Miss Prisha Verma(infant). I had booked round ticket from Guwahati to delhi and fro. On my return journey to Guwahati from delhi, me with my family had reached the airport on time, we had security check and I was at the boarding gate (you can check the CCTV footage) well before the boarding closing time, my wife with my child was not with me, they lost somewhere around boarding gate. I tried to call my wife but her mobile phone was not reachable. I asked the person standing on boarding gate to make an emergency announcement so that she can come to boarding gate, but the person refused to do so and said this is a silent airport so we can’t announce. But I had heard some announcement back around 25 min. I requested the person standing on boarding gate to allow me so that I can get the flight, my wife and my child can manage in next flight(at least new fare for the next flight can be for 1 person adult, we can easily save the amount of 1 person for next flight) and I will leave boarding pass on my wife and my child at the counter, but he refused to allow and replied wait for your wife. I was standing at the boarding gate for around 10 to 15 min. and waiting for my wife to come meanwhile he closed the boarding without informing me. When she reached there it was around 7.35 am (15 min left to departure time), when we asked him to allow us then he said I closed the boarding. Then, I told him that I was there at least you can inform me, I already had the talk to go alone and leave the boarding pass of my wife and daughter at the counter. We returned to indigo counter and asked the lady sitting there so that she can book a next flight. She was asking the money for the next flight, I ask her so that she can manage without new fare or if possible at least adjust the amount of booked flight. But she said this can be done, then I have no choice, had to pay the extra fare for new flight of Rs. 14650.00 (2 adult+ 1 infant). I was depressed and went to my home, and start searching what are the rules for refund, I called the customer care the same day i.e. 05.03.2017, he said to make a complain through mail.
My new flight was on next day i.e. 06.03.2017 at 05:35 am morning, for which I had paid extra Rs 14650.00, I met the airport manager and also duty manager of indigo, they said we can’t help you, you have to mail for your complain.
So please consider my request as I was already at the boarding gate well before the boarding closes (you can verify through CCTV camera) and my family lost somewhere in airport after security check (she had also had security check at around 07:05 am) to refund my extra Rs 14650.00 amount, to my bank account, details given below:

SBI account no: [protected]
IFSC code: SBIN0000181
If consideration is not given to me I will be obliged to take some kind of legal action.

Regards
Vikrant Verma
Mob : [protected]

Dear team

I travelled Indore Raipur from your airline in every 15 days. When I travelled on 27th march they refused 2 serve hot meal by saying its 50 minutes flight but in same airline i got hot meal services on 7th march.
Behaviour of Ananda airhostess was rude and she did not listen anything. I also belong to service industry if staff start behaviour is arrogant it's alarming for company. Plz take it seriously.

Hi There, I'm writing here to actually bring out the true cheating that the Indigo representative has done to me today dated the 27th March 2017, as I have been a victim by Indigo airlines.

I purchased this ticket from Mumbai to Muscat for my Mother Mrs Deepika Vaswani, with PNR: LGJPWK to be flying out on the 27th March 2017. However, due to ill health of my mother, I called the help desk to casually inquire and with a mindset to have the flight postponed to 3rd April 2017 on the 27th March morning at 5:23 am.

Having agreed upon to have the date changed I was prepared to swipe my card at the IVR however the transaction didn't go through as there was some technical fault with the IVR of Indigo whereby my 16digit credit card no wasn't getting inputted and having faced an issue I was asked to go online and amend the date of departure by myself and make the payment accordingly as per my convenience.
However, as my Mothers health improved drastically and having been able to fly today itself we never went to the indigo website nor did I make a call to the helpline desk to make any amends to the travel plan and being rest assured that the ticket stands confirmed for the 27th March at 20:20 hours.

However the very same evening around 1800 hours, when I did log onto the indigo website to do a web check-in for the same flight dated 27th March at 20:20 hours, as the change, was never effected, I observed the website wouldnt let me proceed ahead without making a payment of Rs 2700/- which I was quite surprised reason being that when the change of date was not affected as the transaction didnt go through, why was the change in itinerary made ever? How was the change made and while No email communication was sent to my registered email address or my registered mobile no stating the change of date?

I immediately dialed the helpline no. while being online through my laptop, and was connected to one of the most unprofessional call center agent Mr Kulraj from Gurgaon whereby he only kept repeating that 'Sir I shall resolve your issue and that give us some time' He simultaneously rescheduled or changed the erroneous date of 3rd April to 27th March not once but twice consequently while I was online logged into the portal I kept seeing the changes to the differential fare only rising from Rs 2700 to Rs6325 then to Rs11325 which was absolutely unbelievable and did ask him as to why is the website reflecting such huge amount payable as I never ever asked him to effect any changes to the reservation made, for the fact that in the first place the date to the 3rd of April during the first call itself was not made due to failed transaction. Why and how did Mr Kulraj decide to change reservation dates knowing that the brunt of his foolish and deliberate mistakes will demand a payment of a hefty sum to be made from my side when my Mother reaches the airport.
Also to highlight here, whilst the call there was a lady who shouted at Mr Kulraj and told him how and why are you making changes to the reservations which I overheard and also did tell him that he must not ba making such changes to the reservation without my prior consent.
Does this mean that we as passengers and respectful customers to the airlines would have to bear the penalty for such cruel and indolent mistakes by the service representatives?

I would urge that you'll go through the call recording between my and Mr Kulraj as I had called him this very evening right from 1800 hours until 19:25 hours which will prove that the flight itinerary changes were made on the fly without my due consent and permission guaranteeing me that there will be no charges inflicted on us however it was absolutely the contrary that happened at the airport between the Indigo officials and my Mother Mrs Deepika Vaswani, which in complete sense is absolute harassment and was made to miss her flight to Muscat.

I would want that for all the mental and physical torment and harassment my mother MRS Deepika Vaswani had to face today at the T2 Terminal Mumbai Airport that we are compensated for equitably and along with another flight suitable to her time be arranged before we decide to take stricter and consequential action against the Airline.

I shall ensure that I defame the Indigo airlines by going all out to those people and the consumer forums to ensure that people are made aware as to how Indigo is adopting unscrupulous methods to making money from its passengers. I'm going to also forward the same to pehredaar so that you'll realise that customers CANNOT & MUST NOT BE TAKEN FOR GRANTED.

Hoping for a QUICK ACTION AGAINST THE CALL CENTER REPRESENTATIVE MR KULRAJ, AND ALSO THE REPRESENTATIVE AT THE MUMBAI AIRPORT MR NABIL, ALONG WITH A QUICK RESOLUTION TO DO DAMAGE CONTROL!

I had made journey from Dubai to Delhi in Indigo Airlines flight no.6E-48 on 25/03/2017 under PNR no.H89UTF. Immediately booked complaint at Delhi Airport to Indigo Airlines staff. They ensured to deliver the luggage in my address within 24 hrs. It is now more than 48 hrs, information though I am contacting them frequently. I have Rs.[protected]/- worth of goods in the luggage. It is black coloured American Tourister big size trolly Luggage.
Even today I talked to Indigo Airlines customer care (Manish and other officials) over phone, no proper responses from them.
If I do got get my luggage by 28/03/2017, necessary action will be taken against Indigo Airlines as deemed fit.
Ashesh Das
Mobile no.[protected], [protected]

My name is Divay Bahl and I had a flight at 8 AM on 3/27 (Delhi to Bangalore 6E 115), which they 'pre-poned' to 4 AM and apparently sent out a couple of SMSes to inform me. The phone number I used for the booking is not one that I use regularly so I missed their SMS. I reached the airport at 6am and I was told my flight had left and I was obviously taken aback.

Now, I understand that airlines need to do such alterations for numerous reasons BUT ... I was shocked to see that the staff initially took no liability for my distress. At Counter #1, I was told I will be booked on another flight without any charge and was escorted to another counter. At counter #2, the lady took a U-turn and told me I have to pay for my re-booking at which I obviously got frustrated.

Then came the "rude supervisor" Mr. Saurabh, who tried to justify the airlines' stand showing me the proof in their system that the SMS was sent. Additionally, he would "not even let me talk" and tried to shove his justification down my throat.

After quite a bit of argument, I was eventually re-booked at the behest of a relatively compassionate supervisor, Ms. Kiran. Even though I did get a re-booking, I still could not get over the following points:

1. Indigo pre-pones a flight and uses SMS notification to intimate all its passengers about such a change and "assumes" EVERYONE read it.

2. Secondly, I fail to understand that if they have to reschedule a flight then why not reschedule on a 'later' flight in which case the only consequence will be just a delay for the passenger and not a missed flight.

3. Lastly, I feel agonized that I had to "fight" for something that should have been a corporate responsibility of such a reputed airlines in the first place.

Sir,
I was purchased a ticket to travel from kochi to Dubai on 30/06/2017 booking date( 19/12/2016) for my daughter.due to some personnel reason she is not intent to travel at that date and the ticket is cancelled on 26/02/2017 .As per the normal procedure the refund should be reflect on my credit card with in 10 working days. But till now the amount is not refunded and based on the communication with Indigo office statement they already refunded. I reconfirmed with my bank today(27/03/2017)that the amount is credited my credit card.The following are the details and kindly do the needful to get back my money.

Ticket booking reference J5ETKL
passenger name Ms.Nusrin Nazer
contact tel no of Indigo [protected]
web address goindigo.in

Thanking you

GOindigo airlines[protected]

I have upload pics here of mis-handled luggage, which is finally damaged. This is pathetic service from Indigo airlines. I travelled from bhubneshwar to Kolkata by 6ê-598. My yoga mat was with me And I checked it in with my suit case. I asked an the bhubneshwar airport counter to mark fragile on the yoga mat, Since, it was an exclusive yoga mat given to students who became advanced yoga trainers and got registered with quality council of India under the ministry of Ayushi, government of India. So I was very cautious about it's safety and once in English n again in Hindi told the lady staff to kindly put this in a tray or whatever is the best possible way to transit it to Kolkata. Finally in gesture also I mentioned Pls take care of this. Even after so much I was not even told once that there could be any problem with its safely, else I could have immediately taken it with me and carried in cabin with me. I had only a small hand bag of 1 kg approx in hand luggage.i also signed the small paper at bhubneshwar airport, obviously I was not given to read the terms and conditions but like always I signed in good faith on indigo airlines.

However, to my surprise when the yoga mat came out at Kolkata airport it was torn, stabbed and completely destroyed and damaged.

At Kolkata airport, I did my best to communicate with the customer service desk which just told me to raise a complain on email and they were food for nothing more than telling me that I have to write this on email n send to indigo airlines.

Such low n poor quality o[censored]ntrained staff is shocking to be experienced at indigo airline.

I want to know wat is the compensation of the damage as well as of the harrassmnet suffered by me.

Shall await for response before I proceed in escalating this misdeed of indigo airlines. So much travel I have done with Indigo, kindly verify with the below contact no.