IndiGo Complaints & Reviews

Flight 6E339
Passenger name: Sanjoy Nanda
I was not given boarding pass for checkin at indigo counter BLR international airport.
I had arrived at the counter at 5:45 and the flight departure time was 6:20.

Your message is below.
"IndiGo: Dear IndiGo Customer, flight 6E 339 from BLR shall be boarding from gate 14. Boarding gate closes 25 mins prior to the departure time. Since this is a silent airport, no boarding announcements will be made. Wish you a pleasant flight."

So I was well before 25 mins prior to departure.

Please help with the refund. I was travelling to attend the last rites of one of my close family member. Requested multiple times. But the personnel at the counter didn't help at all. Inspire of arriving within the stipulated time for boarding I wasn't allowed to security check-in. This is unfair and unacceptable.

Please help me with refund.

Sanjoy Nanda

This is reference to my multiple calls and emails to your customer service team since 28th Dec 2016 where every-time I was promised Indigo team would come back to me but that never happened and finally I am raising preliminary notice of complaint which if not actioned in one week would be followed by complaint with Department of Consumer Affairs, Ministry of Consumer Affairs, Government of India under The Consumer Protection Act, 1986.

I first booked DEL – GOA return journey on 4thJuly 2016 with below details

6E329 / 1005 HRS / 8TH OCT 2016
6E332/ 1355 HRS / 11TH OCT 2016

And then due to somer reason, I had to revised the journey and called Indigo Customer Service Rep wherein I confirmed to change the dates only to 26thDec 2016 departure and 29th Dec 2016 arrival and rest details remain same in terms of flight, passenger etc.……………………..this can be verified with call recording also………………..and accordingly I paid the rescheduling charges to Indigo.

Finally one day prior before departure grom Goa i.e 28th Dec 2016, I received call from my Taj hotel for confirming drop to Airport informing that my departure flight is mid night flight 6E 5532 at 0115 HRS / 29thDec 2016 which completely surprised me as I was enjoying the vacations with family away from the hotel at that time.

So I called Indigo Customer Service Rep immdiately around 8 pm on 28th Dec to reconfirm the departure flight and they informed depature flight is indeed mid night flight 6E 5532 at 0115 HRS / 29th Dec 2016 so I informed them there is some communicaiton gap as I asked for change of dates only with same flight so pl reschedule my flight for 1355 hrs departure but customer service rep informed me this is not possible unless I pay rescheudle charge of INR 14700 approx. which I refused so customer service rep told that they would retrive the call recording of rescheduling of flights betweem me and customer service team and if Indigo made an mistake they they would refund the whole journey amount and in mean time I can continue on midnight flight ……………………………based on this assurance and since there was no option, I rushed back to hotel and hurriedly packed my stuff with family member who were quite disappointed to leave mid way of the vacations at 9 pm and moved to airport to catch mid night flight at 0115 hrs.

After that I have called Indigo customer service multiple time to hear my call recording of reschedule of flight but every time I was asked to wait and finally two days back I was told that since I had taken the flight …………….refund is not possible and they did not even offered me call recording of rescheduling.

This response has really upset me as Indigo promised to first hear call recording of the the rescdueling of flights then would return my journey fare if Indigo made an mistake based on which I boarded the flight ………………………..this going back on their commitment is complete loss of trust, faith and paramount to cheating the consumer.

Pl invertage and revert asap.

I was booked to travel with my wife and aged parents from Kolkata to Chennai on Thursday, 16th Mar originally at 4:45am (other PNR is P4I4TR). Due to personal exigencies, we arrived just in time from Asansol and were AT THE BOARDING GATE #23A at 4:19am. Note, we did not have any check-in luggage, just hand baggage. The cut-off for gate closure was 4:20am. We were denied to board stating that it is closed. I argued patiently that you can only close 25 mins prios and we are just in time and even requested her (Ms.Barnali) to contact the captain. At this time she points to the clock and says it is 4:20 now and we have already generated the papers.
You can check the security camera for proof and you will see that what I have stated are the facts. I did NOT create any scene there and was directed to your Indigo counters for an alternate flight. I had to pay additional Rs.31, 000 over and above my original booking to get the next flight. In your attempt to achieve perfection in flight timings and punctuality you have eventually been unscrupulous and have cheated your customers. Nevertheless, I am taking this up for right escalations and potentially take you to court. Thanks, Raj Kiran ([protected], +[protected])

I was traveling from Ranchi tp Pune on an Indigo flight on 14th March, 2017 along with my wife. The flight was delayed due to bad weather conditions & it landed in Pune after 22:30 hrs. After waiting at the baggage belt for over 15 min & watching it run empty, we were called out by the staff member as 'passengers from Ranchi'. Our baggage was offloaded at ranchi airport & was connected to a different flight which was supposed to land after half an hour. We had no prior information/ communication in this regard. However, upon asking the reasons for the delay, staff member Ms. Deepika had an outburst & was filled with rage. She responded by saying that we are free to complaint to the highest authorities but we wouldn't get any support from the airlines.
No provision or effort was made to deliver our luggage to our homes & we were forced to wait & fight our way through. It caused us great trouble and we reached home after midnight.

I must say - you guys are horrible... Indigo airlines sucks!!!... All you people are heartless & useless... Bloody hell.. Never in my life i will ever choose your airlines again. I had a flight with you guys on 12th march which was my husbands birthday. At 2:45pm indigo 6e-712 departing from goa to mumbai..& i according to the reporting time reached just 5mins late (2:05 pm) at the indigo counter at goa airport after getting the luggage bags scanned and everything.. But these guy named justin i believe he didn’t allow me to board the flight... Because i was late by 5mins… (Justin) the manager was so so rude... That he was all blaming me that i should have come on time, i was trying to make him explain that we got stuck in the traffic as it was the goa election time & there were rally’s everywhere & traffic in few of the area’s where we left from (Panaji)…but still he was stubborn & he didn’t understand. I also had a 2yr old baby along with me but still he didn’t consider my situation & straight asked me to move away & said don’t waste the time.
I think being a human being in this situation he should have considered my situation. But because of him i was left with no option & finally my flight was gone. & i was left with getting the flight rescheduled. The option which was given by indigo was i have to pay more 36000/- for all 3 o[censored]s to board the next flight at 5.00 pm…but hell why will i pay more 36000/- for to be arranged on the next flight, when i had just paid approx 2300/- per head for the same ticket. Don’t you guys have a heart or don’t you have any customer service skills to understand a person & to understand the local situation which can make a person late. How horrible you guys can be. I was literally shocked when i was told that i will have to pay this huge amount.

I was booked on flight 6e - 755 from dehradun to delhi and then with a connecting flight 6e - 763 from delhi to pune. The flight was to depart from dehradun to delhi on 15th march 2017. The pnr number of my ticket was j8w77p

On 13th of march i tried to do the web check in on both of these flights but i was checked in only in the delhi - pune flight (This i came to know later). As per the website i was shown that my check has...

I have book air ticket from bagdogra to pune in indigo flight scheduled to departure from bagdogra at 6:05 pm for 20 April. The amount of Rs. 14352 was deducted from my sbi account on 10 march through transaction ID IU[protected]. I again tried to book the same flight on 14 march and the amount of Rs. 12592 was debited from my sbi account through transaction ID IU[protected]. But both the time no ticket was generated and I have not received any refund till date.
Kindly do the needful.

Sub:- Missing my Samsung camera (Model # PL65 ) from luggage bags during AHM to Goa travelling by Goindigo airlines.

I was travelling from Ahmedabad to Goa via Mumbai on 28th March 5, 2017 in the morning at 9:40 AM by Goindigo airlines & I did checkin my two luggage bags from Goindigo Counter at Ahmedabad airport.
I was missing my Samsung Camera from luggage bags When I departured at Goa Airport. I went to the Go indigo Airport counter at Goa and i reported to them immediately for missing my camera but they asked unnecessary questions to me and after sometime she said as “we have checked once again in goindigo plane but we are not able to find your Samsung camera.”
I have also raised complain on customer care via email and phone but still not getting positive response from them.
Today, I have come back from Goa to Ahmedabad airport and inquired in Goindigo Airport at Ahmedabad but still they are running from here to there and said “ you will have to inform to Terminal Manager and now terminal manager said that you will have to give application to the Airport director”
Here I am requesting to you that I want to see my luggage bags X-ray Scanning recording which did by security team before putting in plane so that I can get idea from which airport missed my camera.
And it will help for me to giving complain in consumer forum and I can take strict legal action against service of Goindigo airlines.
My PNR Number is :- LGMP3U
I am attaching all the relevant documents.
Thanks.
Parthiv Dave
Er.[protected]@gmail.com
Mob:- [protected]

With reference to the subjected PNR(EBEIVJ), I want to file a complaint against the Irresponsible behavior of Indigo at Bangalore Airport today.(20-Feb-2017)

My mother reached the airport at 8:10 am for the 9:10 flight and dropped her Checkin luggage at the designated counter. There was a long queue in the security and she had to wait in the queue for more than 30 minutes. As the queue was long, she could not reach the boarding gate at 8:25 AM (as mentioned on the Boarding Pass). During her wait at the Security, there was no assistance from Indigo to escort her to the gate. By the time she reached the gate at 9:00 am, the flight had already left.

What astonishes me the most is that there was no effort made by Indigo the trace the passenger. Unlike all my previous trips. there was no announcement, no mail, no SMS, no Call or any personal lookout for the missing passenger.

I had always trusted INDIGO but after this painful experience, i can only say "Go for anything but INDIGO"

Please look into this matter and see to it that the necessary steps are taken to avoid such incident in future and a Full Refund for this flight tickets. The physical and mental harassment is something which i am already going through

Regards
Julie

Hi

I forgot my Blazer and Jacket in the cabin above seat number 6C, in flight 6E755, with PNR C795XV on 6th March 2017, which was travelling from Dehradun to Delhi.

Soon after getting down the flight I realised that it was forgotten and had complained to the ground staff.

The ground staff instead of helping me instantly asked me to give a complaint in the counter.

At the counter also the staff were not supportive and told me in 10 minutes that the flight was checked thrice and it has left to Mumbai. How a flight will move to Mumbai in less than 15 minutes?

Today even after 48 hours I do not have any revert on my blazer. It was kept in a Blackberry blazer cover. There was a blazer and jacket which was worth Rs.15000/-

Request you to take the request seriously as the value is quite high.

I, Mr Mukesh Chettri had travelled from Dehradun toLucknow on 5th march 2017alongwith my wife. My flight was number 6E-378, ticket number SEQ-0124, seat number 3F . To my horror i realised that the overhead luggage bin was full of dust which even spoiled my handbag.It was very embarrassing and disappointing to see the quality and service being provided during the travel, as hygiene and cleanliness is o[censored]tmost importance. I request to please look into the matter and Indigo should ensure a better service for which they are being paid for.

My PNR NUMBER IS - ZI9QUH
I am travelling so many times in indigo but because of Deepam and Sameena (indigo )in Bangalore airport is faced a lot. I never book any ticket in indigo. I will put all the things to social media. I have 56 KG baggage for 2 persons. 30 KG I put for check in but 3 hand baggage I have that wait is 26 KG. But they did not allow to carry 14 KG handbaggage . I told I I can take 14 KG and rest you can make bill for 12 KG. But those girls are not listen. This is the behaviour showing of indigo.

Hi,

With reference to the subjected (PNR- EBEIVJ), I want to file a complaint against the Irresponsible behavior of Indigo at Bangalore Airport today.(20-Feb-2017)

My mother reached the airport at 8:10 am for the 9:10 flight and dropped her Check in luggage at the designated counter. There was a long queue in the security and she had to wait in the queue for more than 30 minutes. As the queue was long, she could not reach the boarding gate at 8:25 AM (as mentioned on the Boarding Pass). During her wait at the Security, there was no assistance from Indigo to escort her to the gate. By the time she reached the gate at 9:00 am, the flight had already left.

What astonishes me the most is that there was no effort made by Indigo the trace the passenger. Unlike all my previous trips. there was no announcement, no mail, no SMS, no Call or any personal lookout for the missing passenger.

I had always trusted INDIGO but after this painful experience, I can only say "Go for anything but INDIGO"

Please look into this matter and see to it that the necessary steps are taken to avoid such incident in future and a Full Refund for this flight tickets. The physical and mental harassment is something which i am already going through.

Regards
Julie

I booked a ticket from Ahmedabad to Bangalore via Pune with Indigo airlines flight no. 6E-674 PNR AC6CHT and flight no. 6E-681 PNR AC6CHT. I was not allowed to get the boarding pass just because of the typo error in the ticket. I requested the manager to cooperate with me as it is a nominal issue but she denied stating that it is a matter of security which is an absurd and lame excuse. I had each and every government proof with photo id which qualifies me to get my boarding pass except the typo in the ticket.

As I had no option left with me, I had to book a new ticket with your airlines flight no. 6E531 PNR XC8TFG which costed me freaking Rs.14, 397 just because your non-cooperative staff. A little help from your side could reduce this trouble and mental distress.

With great disappointment, I am writing this mail to you and requesting you to value your customer. As it is a financial burden for me which means a lot to me, I request you to refund my air ticket compensation as soon as possible.

Eagerly awaiting for your positive response.

Regards
Mohammadtakki
[protected]

I had my booking from chandigarh to Delhi, flight no, 6E 865, on 20th feb 2017 PNR no.VGTIGX which was to depart at 8.10 AM but it got re scheduled to 10 AM, As i had further booking from Delhi to Ranchi, flight no, 6E 509, PNR no, VEC9JQ on same day departure at 11, 50 AM i had requested the Airlines to transfer me immediately as i shall be short of time, but got no positive responsive from staff due to which i has to take a cab from Chandigarh to Delhi Airport paying Rs 3000/-, and on request the refund was also not given for the ticket.It was no fault of mine as if i had taken this delayed flight i would have missed the Ranchi flight. I want the refund of the ticket amount, the paid cab charges and the harrassment charges.

INDIGO DELHI STAFF is PATHETIC and VERY UNCOOPERATIVE. Because of them i missed my flight (5am 11th Feb 2017) and they told us "YOU MISSED YOUR FLIGHT". We were at boarding gate 15 mins prior to departure.
Person at counter was not able to print the Boarding pass and due to excess baggage she asked us to pay extra (Which was not the concern) but in all these process they took around 10-15 mins. Meanwhile she was also busy in chitchatting with colleagues and doing whatsApp. We reached 15mins prior to departure due to rush at security check further. We requested the staff at boarding gate to let us board but they were ready to argue like anything but not considering the request. Being in service industry she was not at all polite to any of the passenger what we noticed.
We were then directed to Manager (Named Mrs Kiran). She committed us to accommodate on next flight (8am 11th Feb 2017) but when she send us at the counter for new boarding pass we were told that seats are not available. we had to wait till 7:30 am for her confirmation. She was not available at her place moreover she was not giving us the clear picture of what is happening. She kept us hanging till 7:40am. Finally when we aggressively asked her about the flight she told us that we are carrying Battery bank in our luggage. I believe she do not have ability to see and understand things as the sticker was there on the bag of not carrying battery bank in luggage.
After when we shouted on her out of frustration she quickly appointed someone to issue new boarding pass. We had one baggage left for check in for which she said she will get that board on flight but we need to rush at boarding gate to catch the flight. We left that bag then and there and literally ran to catch the flight.
Now please notice, this flight (8am 11th Feb 2017) we boarded 10 mins prior to departure whereas for earlier flight they did not allow us to board 15 mins prior. If they would have done this we could have saved our 3 hours of day. Further, we found seats were vacant in flights.
Incident does not end here. When we reached Pune we found none (we had 2 bags) of our bags reached Pune. On inquiring we came to know that our bags are still at Delhi airport. One bag was checked in with first flight which was not boarded on flight and second bag was untraced as we left with Mrs Kiran (so called Manager).
At pune Mr Prathamesh helped in solving the issue and finally we received our bags at 11:00 pm 11th feb 2017. Our whole day went on coordinating with INDIGO (PUNE-DELHI) staff. My house keys were also in my luggage. We had to leave Pune for our Wedding Anniversary celebration on 11th Feb evening but could not do so as we have to be at home to receive our luggage.
Indigo will always be last on my list in choosing any airline. I have never encountered such unprofessional staff like INDIGO DELHI AIRPORT. I also do not recommend anyone to travel with INDIGO as they do not respect Passengers and their time and also not responsible enough to take care of things and coordination among teams.

On Feb. 24th I had booked my Indigo tickets from Bangalore to Jaipur, my flight was scheduled at 18.05 and I had done my web check-in a day before the flight.
I reached airport by 17.20 since I did not have my check-in printout, I had to rush to nearby Kiosk. Kiosk machine was unable to process my request and I was unable to get the printout. So, I ran to enquiry counter, as the queue was lengthy I had to wait. I waited for 15 minutes and left to boarding counter, I requested them if I could take the printout of my check-in since they would not allow me to board without it. I was asked to wait in line for my turn, even after I told them that I was running late for my flight. By the time it was my turn, it was 17.45 and they denied to give me the printout and told me I had to reach the venue before 45 min. After which they denied to provide the printout and told me that my flight had departed at 17.05 though it was at 18.05. Then I tried to explain them that my flight was scheduled at 18.05 and I still had 20 min to board and all that I wanted was a printout. I was redirected to enquiry counter by which it was already 18.05.
My flight had already left and I was asked to re-schedule the flight and for that I had to pay extra 6, 000Rs.
I approached them for the inconvenience caused, for which they replied “we prepare the chart 45 min before and do not allow people after that ".
When I raised the concern regarding the loss of my money and time, she replied "this is how we work" and she did not bother to give any justification or solution.
After that my flight was re-scheduled to 23.10 but it was delayed by 10 min. I had a very bad experience after on boarding the flight. The Ac was not turned on till the flight took off, even after all fellow passengers complained that it was very suffocating and we were having problems in breathing.
Dear Indigo,
Is this how you treat your regular customer? Even while returning back in your flight the cabin doors were broken and you had patched them with tape!
I would like to know what is done with our money if you cannot give us a proper service even after paying 18, 624Rs which was not at all worth!
I would like you to acknowledge and take a call on below points:
* Bad service.
* Cheap games and money looting policies.
* Unfriendly behavior of the staff.

I would never again fly with INDIGO. Thank you for the worst service. Hope you provide better services in future to others.
Please note: If no satisfactory action is taken against this issue I shall spend more money and time to do the honors by going to consumer court for this very unsatisfactory service.
My booking details – PAN: WF5D6N Flight: 6E-469
#indigoairlines @IndiGo6E #indigo

SUBJECT: Failed Transaction refund: Transaction ID: d9b54ac470a[protected]

Please see that I had booked flight ticket for :
Delhi to Chennai and Chennai to Delhi on the dates 21 March '17 and 24 March '17 respectively, on 3 March '17 around 10.15 am.

My account has been charged with the Amount of Rs. 7245.00, while the flight tickets have not been booked due to some server error.

Kindly reverse the amount into my account as soon as possible.

Regards,
Rajshekhar Mukherjee

We had booked Indigo flight as per below details:
Date: 26rd Feb 2017
Time: 4.20 pm ; Flight No : 6E6685
Old ticket details :
PNR 1 : EDR3VQ ( 2 passengers) ; Cost per person -3054
PNR 2 : UD68PG ( 2 passengers) ; Cost per person - 4426
• All 4 o[censored]s had done a web check in on 22nd Feb itself
• As per the SMS’s received from Indigo – the boarding gates were to close 25 minutes prior to departure.
• We had reported at the airport approx. at 3.40 pm (40 minutes before) and joined the queue to drop the baggage ( at 3.30 OLA cab dropped us at airport at 3.32 pm ; OSN No: CRN[protected]
• The lady on the counter was not sure if the check in had closed and took little time to figure if the check in had actually closed
• Then they advised us to take all bags as cabin baggage, since check in baggage was closed– and literally challenged us to reach the boarding gates in 5 min (later when we argued- they said that your flight was already missed by the time we reached the Bag Drop counter) – WE HAD OUR FATHER WHO IS A SENIOR CITIZEN (62) AND MOTHER (58), and we literally rushed with 3 suitcases and 3 handbags, and not to mention with our parents rushing behind at this age!!
• We had all the security checks done and then reached the boarding gate which was closed
• The Indigo crew members knew that 4 passengers are running late more than 30 minutes before the scheduled departure, and made no efforts to escort us to the flight on emergency .I believe they have walkie-talkie to communicate, it’s surprizing it was never used!
• The announcements were made at the baggage drop counter for other flights (there was a Chennai flight boarding) before to closure- and we did not hear any for our flight ever!
Due to this non- supportive attitude of Indigo staff:
• 4 o[censored]s missed our flights, and were advised to book next flight and pay the differential fare
• We had to pay additionally 12800 for 4 passengers post literally arguing for more than an hour
• My parents had a connecting train to Dehradun at 11.30 pm for New Delhi station, which too was missed because of this
We seek your support due to the terrible treatment meted out to us, especially our parents, wherein clearly the staff made no efforts to help us catch the flight also leading to financial loss, At all times they just kept insisting us to book another flight.
Details of the new tickets issued :
PNR : UD68PG ( 2 passengers) || EDR3VQ ( 2 passengers) - SAME (not sure how)
New cost: 3200 per passengers
Total financial loss (12800 INR)

Dear Sir / Madam,

We booked Indigo Flight from Kolkata to Chennai in Flight No- 6E 271 vide PNR No- IHT5PE & BBNLKG & ABVW6D & RHIKRH & JG2D4H for 6 pax. The schedule departure was 6.05 AM in the morning on 25th Feb-17.

Later on we got the information from your esteemed organization (Only thru SMS .. NO call / No IVR) that this flight has been prepond at 4.45 AM on 25th Feb-17. We understand such arrangements and reached Airport sharp at 2.30 AM in the morning. We were the 1st one who started security check at Kolkata Airport.

From 4.10 AM we were sitting in front of Gate No-23A from where flight boarding was supposed to get started. The gate was locked one indigo executive was standing there. We further saw two indigo buses flashing Kolkata to Chennai. That was enough to make us understand that the gate will open shortly so we sat infront of the gate. We waited there for 20 mins and around 4.30 We asked your duty manager and for our shock and surprise he said that boarding already completed and now you cannot board the flight. Our Concern is :-

• Your duty Manager is watching us from Last 20 mins but did not ask anything.
• No where any message / information were displayed.
• No announcement for last boarding was done which is a general practise.
All o[censored]s requested with folded hands to duty manager to allow us to board the flights as there was still 15 minutes left for flight to take off. He ruthlessly kept on rejecting our promises. We all were 3 families including ladies who were going for Tirupati Darshan. We requested him to allow us else we will miss the darshan which was pre booked along with hotels and other facilities. Despite our repeated request he did not accept it and told us to meet senior executives at Gate No- 22 who will reschedule our tickets to next flight at 08.20 AM. Since we were helpless and had no other options we proceeded to Gate No-22 hoping that Indigo people will help us reschedule our existing ticket without any charges or may be some nominal charges.
We gone there and meet another duty Manager. 1st he laughed on us as we were the only fool people who were caught by INDIGO on that morning. He assured us that staffs at booking counter will surely help us reschedule the ticket at some nominal charges and dropped us outside security check gate and ran away. Our Concern is :-

• Why he asked us to follow when his only intention was to out us from Security Check-in gate.
• He was not ready to listen / understand our problem. His only intention was to get rid from us as soon as possible.
• Is this the way you handle your customers ?

Still incident doesn’t end here. Now one gentlemen (Duty Manager) came and asked us that do we want rescheduling ? we said YES then he asked us to follow him. He seem to be very smart and senior employee of your esteemed organization and he again assured us that he will help us reschedule the ticket at very nominal charges. He smartly asked us to contact booking counter which is at the entrance of Airport and suddenly we realized that we are completely out of the Kolkata Airport. Now we had only one option to book another ticket and reach Chennai.

Having no other option we booked another ticket vide PNR No- AD4NGQ of 08.20 AM flight and paid Rs 47700 for 6 tickets.

For your record purpose you can check entire incident in Airport CCTV footage. You will come to know timing, incident, and most importantly behavior of your employees with passengers. Our Concerns:

1) Knowing that we have reached the designated gate on time, indigo executive should have understood our problem and allow us to board the flight
2) Even if we assume (which we are not sure is not true) that flight had already taken off by 04:30 AM. Alternate arrangement of rescheduling should have been done at no charges or may be very nominal charges as we had already paid for full tickets
3) please do not sale tickets at lower price and panelize passenger so that they can buy costly tickets at Airport
4) At Kolkata Airport no one was ready to listen anything in-spite of Security Officers also requested them on our behalf.

Any positive response from your side will surely restore our faith in Indigo and negative response will break our trust and then we will ensure that none o[censored]s and our friends and relatives use services of Indigo in future

Regards,

Vikash Somani
[protected]