IndiGo Complaints & Reviews

Hi,
I was suppose to travel to Patna with my 2.5 year old son for some emergency reason.I have reached to counter at 6:20AM on 24th March 2017 due to traffic for flight 6E 494 which departure time was at 7:00am. My Booking reference number is-W4N55B. As per indigo alert boarding closes at 25 min prior to departure time but they didn't allow me to travel 40 mins before departure time. I had also requested so many time that I am just 5 min late due to traffic and my 5 month old son was also waiting in Patna for mother-care but they didn't listen anything. I want you to to take some action on this matter.

Please refer to the photo send.The complaint is I'd:1522300. We request you to expidite the refund process as it is entirely a big and prominent fault of indigo.We 8 people had to suffer because of 35 mins appx delay of 6E 535 on 19/3/17 and hence we missed the connecting flight. We were accomodated only after paying 3200 per person and we paid the amount of 25600 Rs with verbal protest. We had no choice except to be slaughtered by Indigo

I travelled Indigo from chenni to varanasi via NewDelhi. on 24-1-17 when I landed at NewDelhi i contacted the customer care whether i have to checkin my luggage again to travel to varanasi.. The customercare staff told me that the baggage will automatically transported to varanasi flight . Beliving his words i travelled in varanasi flight. When i reached at varanasi i found that my luggage was not reached in the flight. when i asked the customer care at varanasi they say that i have to check in my luggage again at Delhi then only it transported to varanasi flight. EITHER THE STAFFS ARE NOT FOLLOWING THE COMMON PROCEDURE TO TRANSPORT THE BAGGAGE OR THE DELHI STAFFS ARE IGNORANT. I INCURRED LOSS OF RS. 5800/ BECAUSE OF NON TRANSPORTATION OF MY BAGGAGE AND( MY BAGGAGE IS WORNOUT BECAUSE OF POOR HANDLING BY INDIGO STAFF). WHEN I WROTE INDIGO THEY REPLIED THAT THEY HAVE ENQUIRED THE STAFF AND STAFFS ARE NOT GIVING SUCH REPLY TO ME.
I REALLY DON'T KNOW HOW TO PROCEED . FURTHER I CERTAINLY SAY THAT THEY ARE TELLING LIE. AND STAFFS ARE RUDE . V. Subramanian

To
The in-charge,
Indigo airlines

Dear sir/madam,

We regret to inform you of fraudulent practice carried on by your staff as below:-
I had a booking in the name of rajendra kumar nahata, kolkata to jaipur in flight no. 6e-238 on 15/03/2017 departure we reached the airport around 3.50am and did whatever is to be done without wasting a single minute, and checked my luggage at your counter, i also purchased a ticket at current prices for my wife as our agent had cancelled her ticket by mistake. We were six relatives going for a wedding. The other four had come much later then us, but were lucky enough not to wait like us as more counters were opened later.

As we were in the process of clearing our security, we had also waved and called your staff who was asking if they were any passenger for jaipur ahmedabad. We were being checked at that time.

After clearing our security check, we were proceeding to our gate, we were very cheekily, told by one soumik or soumitra that our gate was closed, we tried to reason with him showing our boarding passes, but he constantly told us to buy new tickets for the next 3 pm flight, or we will have to pay very high rates later. He threatened us in spite of my telling him the urgency to attend my brother-in-law’s daughter’s marraige and that i had just suffered a heart attack two months ago.

Sir, for no fault of ours, we had to face the music, 10 hours at the airport, cancel our tickets, pay for new tickets and the anxiety, tension and agony we suffered, without our fault.

Sir, we have understood the whole malpractice being carried out, as some others passenger were also facing the same problem, and airing their suffering, there seems to be a big nexus, surely one day your goodwill will suffer.
I ask you to take a view, after enquiring, see the cctv footage with timimg, refund our cancelations charges and price we paid for the new tickets, plus compensation for our pain, suffering and agony. I still fail to understand, my wife purchased a ticket and cleared the security in 10 minutes. And still missed the flight even after both us procuring boarding passes and were in the security area.
We are your customers since the inception. Please stop these harassment tactics which is happening in many places, which could be checked. This has to stop.
Thanking you,
Your sincerely,
Rajendra kumar nahata
42b, shakespeare sarani, kolkata-700017.

This is with regards to my flight from DELHI To PUNE. This incident which happened with me by a company who is considered to be reputed is completely unacceptable.
I had booked a round trip flight from PUNE-DELHI and DELHI-PUNE dated 3rd March to 6 march, the return flight from DELHI-PUNE being a Indigo Airlines flight 6E-643. I was supposed to reach the boarding gate at 4.35 am, flight being scheduled at 5.00 AM.
I had already checked in through web, and had a boarding pass with seat number already selected.
I reached airport by 4.10 am and went to the check-in counter, the staff there was very non-cooperative, moreover the lady at the counter took my boarding pass and started checking-in for other customers, I was continuously asking her whether I can directly proceed for the security check or do you stamp in pass here, because at other airports generally there is a different counter for web-check ins, she wasted my 10 mins, and it was 4.20 when she yelled at me and told that mam why are you waiting here, you need to be at the security check, it was 4.20 and she sais, you have only 15 mins to reach the boarding gate, if you do so, you will be allowed to. Then I almost ran and completed my security check and reached the boarding fate at 4.30 which was 30 mins prior to the flight time. the lady at the gate had just closed the gate as bus towards flight had just started, I asked her to allow me, she completely closed the gate and started ignoring me. I was asking her from outside the glass to at least listen to me, that there is almost 30 mins of time still left and as per rules I can board the flight, she just left from there and wasted my remaining 5 mins, then I called the manager and asked him, he was like mam you cannot board the flight now, which was extremely annoying. and I had missed my flight already, as he wasted my time in arguing rather than helping me there. then I asked him for the next flight, he said that you need to check at the H2 counter of airport. there one person escorted me for exit to check in counters. There I was at H2 counter with many other people with the same complaint. No one was sitting at the H2 Counter. I asked the lady at the other counter as to whom to contact she asked me to contact the D2 counter. I went to the D2 counter to check for the flight change, but then again the staff was not answering properly. I was waiting there for almost 15 mins.And no one was responding. I started asking for the exit from airport so that I can check flights for other timings and other airlines as I had to reach PUNE by 2 pm. The staff was very rude and the service was very disorganised. I finally had to escort a airport police and ask for exit from airport. only after that someone from the indigo airlines came and I got the exit.
This was very horrible experience and my friend too had the same experience from Bangalore airport as well. the staff is extremely rude and instead of co-operating they are completely ignoring their customers. I am very unhappy and I missed my flight which costed me loose my important prior commitment at office. Moreover I need a refund and need strict action against this airlines for harassing people and being non -cooperative.

Hi
I was travelling thru indigo wide pnr no. L6VD6V on 15-Mar.; some how I was reached the gate for boarding at 6:10pm but the staff deputed there has not behavedoing well and not even try to catch the flight & simply say gate closes now not possible. I agree that I was late by 5 min. But she even not tried but it was possible to catch the flight.

For the next flight I have to pay extra ; I the next flight I have noted the time details & the boarding was done up to 15 min. Before the departure time. Flight gate was closes only 10 minutes before the departure I have taken written note from the cabin crew staff (copy attached) and gate was closes at 7:45 pm and flight departure time was 7:55pm.

I simply say don't harass your customers when there is possibility please help & support not to refuse.
I have paid un necessary whereas if your staff responded in good way than I can able to catch the flight and I have not to paid any extra amount. I am requesting to please look into this and refund my money back.
Thank you to understand the concern.
Regards
Sandeep kumar

Hi,

This is vishnu and i am a regular customer of your airline. Find below the details for the complaint

Pnr - mdu73n
Indigo flight 6e902 17th march 17

I have missed my flight, since there was no any prior acknowledgement of flight schedule information not even message or call from indigo airline side.

I need to get my money back asap.

Vishnu s tiwary

[protected]
[protected]@gmail.com

Hi. This is on behalf of my parents Mrs Sunita Agarwal and Mr Brijmohan Agarwal who missed their flight 6E 109 on 13th of March'17.
They had checked in at 5am (Flight bound at 6:20). The gate # was 11B, and they were sitting beside the gate adjacent to 11B (perhaps 10). They are not educated so they didn't know about little details regarding boarding gate.
Their was no announcement made, no phone call made and no msg for them to board the flight on delay in their presence. But still they showed up by 6:05 when no announcement or call for them was made. They were refused entry and their luggage was unloaded !!!
How can an airline leave when 2 passengers have checked in and not showed up? Most importantly, they didn't receive any message or call or no service personnel came looking for them!. They were cashless and homeless that time and they had to come to bangalore and so they had to buy another ticket to come here. Is this fair? They are in their 50s and this kind of experience was delivered to them by Indigo on their first ever flight journey!
What kind of service is this? Once a passenger has checked in how can the flight unload their luggage and leave them and even when they were at the gate by 6? is 5-10 mins of that imporatnce to you all? This is not the kind of service we expect out of Indigo!!! Let me tell you there are bigger flights with better services than your airlines.
I want this complaint to be taken seriously and given a response. I want a refund of my ticket fare else we will move to consumer compalint forum.

Dear Team

The above PNR was allotted for booking of 9 confirm seats in flight 6E-532 which was to depart at 1.15am on 17/June/2017, form Goa to Delhi.
But yesterday I cam to knew that the same is rescheduled to depart at 00.45 am, which will be a impossible task for us to board the flight half an hour ahead .
We request to pls reschedule the same to the flight which will depart at 14.10 on 17/June/17.as it is the next flight which will be convenience to us.
Pls try to complete the needful as I am a regular flyer of Indigo and this the first time I am facing the issue.
thanx - Lakhbir Singh
Phone no - [protected]

My checked in luggage has delayed 3 hour due to indigo personal mistake.
I had a flight on 19/3/2017, from Pune to agartala,
my flight 6E-523, pnr TCH 96G for Pune to Kolkata
flight 6E-4114, Pnr TCH 96G for kolkata to Agartala,
I arraived agartala airport as per scheduled time.but my luggage not arrived.
i asked the indigo personal they told, my luggage left at kolkata airport.after 3 hour it will arrived, due to this i have missed my next scheduled bus.I request please look into the matter, and provide the compensation.

Indigo flight 6e 732 from Hyderabad to Lucknow on19/3/17 was not allowed to board. My father was treated in Apollo and was there at airport at 5.25am to board flight which was scheduled at 6.25am.
First his check in baggage was taken and and boarding pass was about to be given suddenly that person started talking over phone with his colleague for about 10 mins and then he denied giving boarding pass saying you are few mins late.He argued a lot with my father but returned back the luggage which was taken for check in. I have a proof of presence at airport at indigo counter at 5.30am ...It was really unethical as it seems that he sold the ticket to someone else
In case I won't get full refund I will go to consumer Court and will be bound to ask for hefty compensation...They can't refuse the CCTV camera which is more then enough

Roshan Agrawal
[protected]
Hyderabad

My wife traveled with my family from CCU to HYD in February, and her travel was reimbursable. When she tried to get a travel certificate for reimbursement, Indigo wants to charge for whole PNR, even though she needs for only herself and one sector. This is highly unethical of Indigo, since it doesn't allow me to choose what I need, and insists on overcharging me.

Flight 6E339
Passenger name: Sanjoy Nanda
I was not given boarding pass for checkin at indigo counter BLR international airport.
I had arrived at the counter at 5:45 and the flight departure time was 6:20.

Your message is below.
"IndiGo: Dear IndiGo Customer, flight 6E 339 from BLR shall be boarding from gate 14. Boarding gate closes 25 mins prior to the departure time. Since this is a silent airport, no boarding announcements will be made. Wish you a pleasant flight."

So I was well before 25 mins prior to departure.

Please help with the refund. I was travelling to attend the last rites of one of my close family member. Requested multiple times. But the personnel at the counter didn't help at all. Inspire of arriving within the stipulated time for boarding I wasn't allowed to security check-in. This is unfair and unacceptable.

Please help me with refund.

Sanjoy Nanda

This is reference to my multiple calls and emails to your customer service team since 28th Dec 2016 where every-time I was promised Indigo team would come back to me but that never happened and finally I am raising preliminary notice of complaint which if not actioned in one week would be followed by complaint with Department of Consumer Affairs, Ministry of Consumer Affairs, Government of India under The Consumer Protection Act, 1986.

I first booked DEL – GOA return journey on 4thJuly 2016 with below details

6E329 / 1005 HRS / 8TH OCT 2016
6E332/ 1355 HRS / 11TH OCT 2016

And then due to somer reason, I had to revised the journey and called Indigo Customer Service Rep wherein I confirmed to change the dates only to 26thDec 2016 departure and 29th Dec 2016 arrival and rest details remain same in terms of flight, passenger etc.……………………..this can be verified with call recording also………………..and accordingly I paid the rescheduling charges to Indigo.

Finally one day prior before departure grom Goa i.e 28th Dec 2016, I received call from my Taj hotel for confirming drop to Airport informing that my departure flight is mid night flight 6E 5532 at 0115 HRS / 29thDec 2016 which completely surprised me as I was enjoying the vacations with family away from the hotel at that time.

So I called Indigo Customer Service Rep immdiately around 8 pm on 28th Dec to reconfirm the departure flight and they informed depature flight is indeed mid night flight 6E 5532 at 0115 HRS / 29th Dec 2016 so I informed them there is some communicaiton gap as I asked for change of dates only with same flight so pl reschedule my flight for 1355 hrs departure but customer service rep informed me this is not possible unless I pay rescheudle charge of INR 14700 approx. which I refused so customer service rep told that they would retrive the call recording of rescheduling of flights betweem me and customer service team and if Indigo made an mistake they they would refund the whole journey amount and in mean time I can continue on midnight flight ……………………………based on this assurance and since there was no option, I rushed back to hotel and hurriedly packed my stuff with family member who were quite disappointed to leave mid way of the vacations at 9 pm and moved to airport to catch mid night flight at 0115 hrs.

After that I have called Indigo customer service multiple time to hear my call recording of reschedule of flight but every time I was asked to wait and finally two days back I was told that since I had taken the flight …………….refund is not possible and they did not even offered me call recording of rescheduling.

This response has really upset me as Indigo promised to first hear call recording of the the rescdueling of flights then would return my journey fare if Indigo made an mistake based on which I boarded the flight ………………………..this going back on their commitment is complete loss of trust, faith and paramount to cheating the consumer.

Pl invertage and revert asap.

I was booked to travel with my wife and aged parents from Kolkata to Chennai on Thursday, 16th Mar originally at 4:45am (other PNR is P4I4TR). Due to personal exigencies, we arrived just in time from Asansol and were AT THE BOARDING GATE #23A at 4:19am. Note, we did not have any check-in luggage, just hand baggage. The cut-off for gate closure was 4:20am. We were denied to board stating that it is closed. I argued patiently that you can only close 25 mins prios and we are just in time and even requested her (Ms.Barnali) to contact the captain. At this time she points to the clock and says it is 4:20 now and we have already generated the papers.
You can check the security camera for proof and you will see that what I have stated are the facts. I did NOT create any scene there and was directed to your Indigo counters for an alternate flight. I had to pay additional Rs.31, 000 over and above my original booking to get the next flight. In your attempt to achieve perfection in flight timings and punctuality you have eventually been unscrupulous and have cheated your customers. Nevertheless, I am taking this up for right escalations and potentially take you to court. Thanks, Raj Kiran ([protected], +[protected])

I was traveling from Ranchi tp Pune on an Indigo flight on 14th March, 2017 along with my wife. The flight was delayed due to bad weather conditions & it landed in Pune after 22:30 hrs. After waiting at the baggage belt for over 15 min & watching it run empty, we were called out by the staff member as 'passengers from Ranchi'. Our baggage was offloaded at ranchi airport & was connected to a different flight which was supposed to land after half an hour. We had no prior information/ communication in this regard. However, upon asking the reasons for the delay, staff member Ms. Deepika had an outburst & was filled with rage. She responded by saying that we are free to complaint to the highest authorities but we wouldn't get any support from the airlines.
No provision or effort was made to deliver our luggage to our homes & we were forced to wait & fight our way through. It caused us great trouble and we reached home after midnight.

I must say - you guys are horrible... Indigo airlines sucks!!!... All you people are heartless & useless... Bloody hell.. Never in my life i will ever choose your airlines again. I had a flight with you guys on 12th march which was my husbands birthday. At 2:45pm indigo 6e-712 departing from goa to mumbai..& i according to the reporting time reached just 5mins late (2:05 pm) at the indigo counter at goa airport after getting the luggage bags scanned and everything.. But these guy named justin i believe he didn’t allow me to board the flight... Because i was late by 5mins… (Justin) the manager was so so rude... That he was all blaming me that i should have come on time, i was trying to make him explain that we got stuck in the traffic as it was the goa election time & there were rally’s everywhere & traffic in few of the area’s where we left from (Panaji)…but still he was stubborn & he didn’t understand. I also had a 2yr old baby along with me but still he didn’t consider my situation & straight asked me to move away & said don’t waste the time.
I think being a human being in this situation he should have considered my situation. But because of him i was left with no option & finally my flight was gone. & i was left with getting the flight rescheduled. The option which was given by indigo was i have to pay more 36000/- for all 3 o[censored]s to board the next flight at 5.00 pm…but hell why will i pay more 36000/- for to be arranged on the next flight, when i had just paid approx 2300/- per head for the same ticket. Don’t you guys have a heart or don’t you have any customer service skills to understand a person & to understand the local situation which can make a person late. How horrible you guys can be. I was literally shocked when i was told that i will have to pay this huge amount.

I was booked on flight 6e - 755 from dehradun to delhi and then with a connecting flight 6e - 763 from delhi to pune. The flight was to depart from dehradun to delhi on 15th march 2017. The pnr number of my ticket was j8w77p

On 13th of march i tried to do the web check in on both of these flights but i was checked in only in the delhi - pune flight (This i came to know later). As per the website i was shown that my check has...

I have book air ticket from bagdogra to pune in indigo flight scheduled to departure from bagdogra at 6:05 pm for 20 April. The amount of Rs. 14352 was deducted from my sbi account on 10 march through transaction ID IU[protected]. I again tried to book the same flight on 14 march and the amount of Rs. 12592 was debited from my sbi account through transaction ID IU[protected]. But both the time no ticket was generated and I have not received any refund till date.
Kindly do the needful.

Sub:- Missing my Samsung camera (Model # PL65 ) from luggage bags during AHM to Goa travelling by Goindigo airlines.

I was travelling from Ahmedabad to Goa via Mumbai on 28th March 5, 2017 in the morning at 9:40 AM by Goindigo airlines & I did checkin my two luggage bags from Goindigo Counter at Ahmedabad airport.
I was missing my Samsung Camera from luggage bags When I departured at Goa Airport. I went to the Go indigo Airport counter at Goa and i reported to them immediately for missing my camera but they asked unnecessary questions to me and after sometime she said as “we have checked once again in goindigo plane but we are not able to find your Samsung camera.”
I have also raised complain on customer care via email and phone but still not getting positive response from them.
Today, I have come back from Goa to Ahmedabad airport and inquired in Goindigo Airport at Ahmedabad but still they are running from here to there and said “ you will have to inform to Terminal Manager and now terminal manager said that you will have to give application to the Airport director”
Here I am requesting to you that I want to see my luggage bags X-ray Scanning recording which did by security team before putting in plane so that I can get idea from which airport missed my camera.
And it will help for me to giving complain in consumer forum and I can take strict legal action against service of Goindigo airlines.
My PNR Number is :- LGMP3U
I am attaching all the relevant documents.
Thanks.
Parthiv Dave
Er.[protected]@gmail.com
Mob:- [protected]