IndiGo Complaints & Reviews

@IndiGo6E

I have done booking 15 days ago for 02nd April flight rom Bengaluru to Ranchi and check in was also done but it was not allowed to get in to flight as told delay but reached by 07.30am and flight was at 09:05 am and its that que issue and service on airport was so bad and having behavioral issues with all employees at bengaluru airport counter and employee naming..SHALINI S, POOJA, AKHILA all were waste but SUPERVISOR ABHISHEK WAS THERE WHO BEHAVED NICELY BUT STILL NOT GOT ANY RESOLUTION.
IT HAS EFFECTED A LOT OF MY SCHEDULE AND THE PASSENEGRS WERE FEMALE AND A KID.
VERY VERY WASTE.
ANAND JHA

I had booked a flight from Bengaluru to Indore with booking reference CBYMFW for my mother. She was travelling alone and doesn't know English or Kannada. She reached at 4:15 am at the check-in counter for 5:10 flight but wasn't allowed to check in her luggage. The staff asked her to carry the luggage as handbag and go for boarding but didn't inform the boarding gate number. It took lot of time to reach the boarding gate as she was misled by the staff and uninformed. By the time she reached boarding gate it was 4:45 am and they misbehaved with her saying boarding is over and almost pushed her out of the airport with luggage. Because of this misbehavior and the hassle of not able to find the boarding gate, she lost her baggage even.
I have been a frequent Indigo traveler and expected a standard level of services. A single lady travelling alone was misguided, uninformed and then misbehaved by pushing her out of airport. She was totally depressed as she didn't know what to do. I am very sad with this kind of services. I need compensation for the loss occurred because of misbehavior of Indigo associates.

I have booked a ticket from ranchi to bengaluru for 1st april, which check in time is 2:05 pm, i reach to ranchi airport and check in at 1:45 pm but the authority say you are late and can't board for flight. I ask them what is the reason for stopping me, they say your are late and tell me that if you want another ticket of tommorrow then you have to paid rs 3000 extra. Is this the new number to cheat the people by indigo.
Flight no - 6e 5325
Pnr number - m7vc65
Journey date - 01/04/2017

PNR T7C8PY
Delhi to Raipur date 29.03.2017
Against prebook Meal, I have asked Rajma Chawal & Soup.

I found Rajma chawal taste very odd also not absorb water added by staff before serving(after 8 Min).
On checking I found it was packed in Oct 2016 Batch RC.

Indigo staff was informed, but no complaint book provided only offered to give feedback.
Also a mind blowing reply by head of staff that 20 days are still left to being expired.

I feel Feedback & Complaint are Different. If I want to complaint for compensation where should I go? pl inform & compensate.
People claim for a 5 Rs. Road side tea too. but we can't in Indigo Is that so?
Is the indigo staff only there for a decent chat. and provide feedback form?

[Ref-Indigo Complain-CRN[protected] Z9JIV8]
Sub: Unable to report to the counter in time due to non-co-operation from your end as no communication was made over phone/mobile, offering help to do it.
[Kolkata – Ahmadabad via Joipur morning flight 6E 238 at 5.20A.M.dated 6th February, 2017 vide PNR IHL3UR]

Dear Sir/Madam,
As we were extremely busy with an important work for the last 10 days. We could not reply to your e-mail in time. However, your e-mail contains full of information regarding terms & conditions framed by your Airlines, basically to protect the interest of it but not to protect the interest of the passengers when they actually need it. So, escape the answer of my question made to you during telephonic conversation with me on 10th February, 2017 from 10.23 AM to 11.08AM
“Do you feel that your counter officials/ attendants should contact me over phone in and around 4.35AM? When you have the records before you that we [four Senior Citizens] failed to report to the counter to drop the baggage in time.”
Actually we are in a long queue before the counter with computer generated Boarding Pass in our hand waiting anxiously for your phone call, offering help to reach the counter quietly. But it did not happen. So, we reached the counter at 4.44 AM.[Written on the right corner of the ticket by your staff]without your help or any sort of co-operation.
We are really afraid whether it is your policy not to call the passenger over phone when it is needed badly, particularly at an early morning flight at 5.20 AM [advanced by 10 minutes from scheduled timing]
However, with the help of a lady attendant, we after having paper Security Check rushed to the boarding gate at 4.55AM where we saw 6E 238 boarding bus was waiting and the display board still showing ‘Boarding on’. But the gateman denied us from boarding to the Bus. When we told about the display boarding he actually rushed there to switch off the display. This is really strange. In this respect, I like to mention that though you called me over mobile and sent S.M.S. at least twice for informing me the advancement of flight departure time to adjust your problem regarding flight schedule but unfortunately your counter officials ignored/failed to called me over mobile when it was badly needed to solve our problem. However to solve our problem we had to purchase four fresh tickets for the same day[protected] at 12.45PM.in 6E 202 spending an additional amount of Rs.35376.00 to reach Ahmadabad.
As we suffered physical & mental harassment along with a financial loss of Rs 35, 376.00 for not having a phone call to me from your counter officials, so, I hope your Airlines will take the full responsibility at least compensate the financial loss of Rs.35376.00 [ Thirty Five Thousand Seven Hundred Seventy Six] only.
Yours Truly
Sd/-Arup Dasgupta, M/[protected], Sd/-Aloke Dasgupta, M/[protected],

Sd/-Indrani Dasgupta, M/[protected] &Sd/-Shyamali Dasgupta, M/[protected]

Encl: As above

Copy to DGCA, [protected]@dgca.nic.in

Copy to Indigo Customer Relation: [protected]@indigo.in

Team Indigo,

This in regards to BLR-RPR flight scheduled for 5:30 AM[protected] BLR departure. I Mr. Syed Yousuff Fahad the passenger was misguided by one of yours staff on boarding a flight. Due to which I've missed my flight. I've already spoken with customer care people and I was asked to put a mail regarding this issue. I make a humble request to refund the full amount on this PNR. Need more details kindly revert. Below are the booking details.

Pax Name : Syed Yousuff Fahad
PNR : 6E- FC95WW
Sector : BLR-RPR via HYD
Date :[protected]
Contact No. : [protected]
Email ID : [protected]@gmail.com

Hi
I with my family had travelled indigo flight no 6E937 from delhi terminal 1 airport to Guwahati airport on 05.03.2017 at 07:50 am morning. The details of passenger travelling are 2 adult+ 1 infant i.e. Mr Vikrant Verma, Mrs. Romila Raj and Miss Prisha Verma(infant). I had booked round ticket from Guwahati to delhi and fro. On my return journey to Guwahati from delhi, me with my family had reached the airport on time, we had security check and I was at the boarding gate (you can check the CCTV footage) well before the boarding closing time, my wife with my child was not with me, they lost somewhere around boarding gate. I tried to call my wife but her mobile phone was not reachable. I asked the person standing on boarding gate to make an emergency announcement so that she can come to boarding gate, but the person refused to do so and said this is a silent airport so we can’t announce. But I had heard some announcement back around 25 min. I requested the person standing on boarding gate to allow me so that I can get the flight, my wife and my child can manage in next flight(at least new fare for the next flight can be for 1 person adult, we can easily save the amount of 1 person for next flight) and I will leave boarding pass on my wife and my child at the counter, but he refused to allow and replied wait for your wife. I was standing at the boarding gate for around 10 to 15 min. and waiting for my wife to come meanwhile he closed the boarding without informing me. When she reached there it was around 7.35 am (15 min left to departure time), when we asked him to allow us then he said I closed the boarding. Then, I told him that I was there at least you can inform me, I already had the talk to go alone and leave the boarding pass of my wife and daughter at the counter. We returned to indigo counter and asked the lady sitting there so that she can book a next flight. She was asking the money for the next flight, I ask her so that she can manage without new fare or if possible at least adjust the amount of booked flight. But she said this can be done, then I have no choice, had to pay the extra fare for new flight of Rs. 14650.00 (2 adult+ 1 infant). I was depressed and went to my home, and start searching what are the rules for refund, I called the customer care the same day i.e. 05.03.2017, he said to make a complain through mail.
My new flight was on next day i.e. 06.03.2017 at 05:35 am morning, for which I had paid extra Rs 14650.00, I met the airport manager and also duty manager of indigo, they said we can’t help you, you have to mail for your complain.
So please consider my request as I was already at the boarding gate well before the boarding closes (you can verify through CCTV camera) and my family lost somewhere in airport after security check (she had also had security check at around 07:05 am) to refund my extra Rs 14650.00 amount, to my bank account, details given below:

SBI account no: [protected]
IFSC code: SBIN0000181
If consideration is not given to me I will be obliged to take some kind of legal action.

Regards
Vikrant Verma
Mob : [protected]

Dear team

I travelled Indore Raipur from your airline in every 15 days. When I travelled on 27th march they refused 2 serve hot meal by saying its 50 minutes flight but in same airline i got hot meal services on 7th march.
Behaviour of Ananda airhostess was rude and she did not listen anything. I also belong to service industry if staff start behaviour is arrogant it's alarming for company. Plz take it seriously.

Hi There, I'm writing here to actually bring out the true cheating that the Indigo representative has done to me today dated the 27th March 2017, as I have been a victim by Indigo airlines.

I purchased this ticket from Mumbai to Muscat for my Mother Mrs Deepika Vaswani, with PNR: LGJPWK to be flying out on the 27th March 2017. However, due to ill health of my mother, I called the help desk to casually inquire and with a mindset to have the flight postponed to 3rd April 2017 on the 27th March morning at 5:23 am.

Having agreed upon to have the date changed I was prepared to swipe my card at the IVR however the transaction didn't go through as there was some technical fault with the IVR of Indigo whereby my 16digit credit card no wasn't getting inputted and having faced an issue I was asked to go online and amend the date of departure by myself and make the payment accordingly as per my convenience.
However, as my Mothers health improved drastically and having been able to fly today itself we never went to the indigo website nor did I make a call to the helpline desk to make any amends to the travel plan and being rest assured that the ticket stands confirmed for the 27th March at 20:20 hours.

However the very same evening around 1800 hours, when I did log onto the indigo website to do a web check-in for the same flight dated 27th March at 20:20 hours, as the change, was never effected, I observed the website wouldnt let me proceed ahead without making a payment of Rs 2700/- which I was quite surprised reason being that when the change of date was not affected as the transaction didnt go through, why was the change in itinerary made ever? How was the change made and while No email communication was sent to my registered email address or my registered mobile no stating the change of date?

I immediately dialed the helpline no. while being online through my laptop, and was connected to one of the most unprofessional call center agent Mr Kulraj from Gurgaon whereby he only kept repeating that 'Sir I shall resolve your issue and that give us some time' He simultaneously rescheduled or changed the erroneous date of 3rd April to 27th March not once but twice consequently while I was online logged into the portal I kept seeing the changes to the differential fare only rising from Rs 2700 to Rs6325 then to Rs11325 which was absolutely unbelievable and did ask him as to why is the website reflecting such huge amount payable as I never ever asked him to effect any changes to the reservation made, for the fact that in the first place the date to the 3rd of April during the first call itself was not made due to failed transaction. Why and how did Mr Kulraj decide to change reservation dates knowing that the brunt of his foolish and deliberate mistakes will demand a payment of a hefty sum to be made from my side when my Mother reaches the airport.
Also to highlight here, whilst the call there was a lady who shouted at Mr Kulraj and told him how and why are you making changes to the reservations which I overheard and also did tell him that he must not ba making such changes to the reservation without my prior consent.
Does this mean that we as passengers and respectful customers to the airlines would have to bear the penalty for such cruel and indolent mistakes by the service representatives?

I would urge that you'll go through the call recording between my and Mr Kulraj as I had called him this very evening right from 1800 hours until 19:25 hours which will prove that the flight itinerary changes were made on the fly without my due consent and permission guaranteeing me that there will be no charges inflicted on us however it was absolutely the contrary that happened at the airport between the Indigo officials and my Mother Mrs Deepika Vaswani, which in complete sense is absolute harassment and was made to miss her flight to Muscat.

I would want that for all the mental and physical torment and harassment my mother MRS Deepika Vaswani had to face today at the T2 Terminal Mumbai Airport that we are compensated for equitably and along with another flight suitable to her time be arranged before we decide to take stricter and consequential action against the Airline.

I shall ensure that I defame the Indigo airlines by going all out to those people and the consumer forums to ensure that people are made aware as to how Indigo is adopting unscrupulous methods to making money from its passengers. I'm going to also forward the same to pehredaar so that you'll realise that customers CANNOT & MUST NOT BE TAKEN FOR GRANTED.

Hoping for a QUICK ACTION AGAINST THE CALL CENTER REPRESENTATIVE MR KULRAJ, AND ALSO THE REPRESENTATIVE AT THE MUMBAI AIRPORT MR NABIL, ALONG WITH A QUICK RESOLUTION TO DO DAMAGE CONTROL!

I had made journey from Dubai to Delhi in Indigo Airlines flight no.6E-48 on 25/03/2017 under PNR no.H89UTF. Immediately booked complaint at Delhi Airport to Indigo Airlines staff. They ensured to deliver the luggage in my address within 24 hrs. It is now more than 48 hrs, information though I am contacting them frequently. I have Rs.[protected]/- worth of goods in the luggage. It is black coloured American Tourister big size trolly Luggage.
Even today I talked to Indigo Airlines customer care (Manish and other officials) over phone, no proper responses from them.
If I do got get my luggage by 28/03/2017, necessary action will be taken against Indigo Airlines as deemed fit.
Ashesh Das
Mobile no.[protected], [protected]

My name is Divay Bahl and I had a flight at 8 AM on 3/27 (Delhi to Bangalore 6E 115), which they 'pre-poned' to 4 AM and apparently sent out a couple of SMSes to inform me. The phone number I used for the booking is not one that I use regularly so I missed their SMS. I reached the airport at 6am and I was told my flight had left and I was obviously taken aback.

Now, I understand that airlines need to do such alterations for numerous reasons BUT ... I was shocked to see that the staff initially took no liability for my distress. At Counter #1, I was told I will be booked on another flight without any charge and was escorted to another counter. At counter #2, the lady took a U-turn and told me I have to pay for my re-booking at which I obviously got frustrated.

Then came the "rude supervisor" Mr. Saurabh, who tried to justify the airlines' stand showing me the proof in their system that the SMS was sent. Additionally, he would "not even let me talk" and tried to shove his justification down my throat.

After quite a bit of argument, I was eventually re-booked at the behest of a relatively compassionate supervisor, Ms. Kiran. Even though I did get a re-booking, I still could not get over the following points:

1. Indigo pre-pones a flight and uses SMS notification to intimate all its passengers about such a change and "assumes" EVERYONE read it.

2. Secondly, I fail to understand that if they have to reschedule a flight then why not reschedule on a 'later' flight in which case the only consequence will be just a delay for the passenger and not a missed flight.

3. Lastly, I feel agonized that I had to "fight" for something that should have been a corporate responsibility of such a reputed airlines in the first place.

Sir,
I was purchased a ticket to travel from kochi to Dubai on 30/06/2017 booking date( 19/12/2016) for my daughter.due to some personnel reason she is not intent to travel at that date and the ticket is cancelled on 26/02/2017 .As per the normal procedure the refund should be reflect on my credit card with in 10 working days. But till now the amount is not refunded and based on the communication with Indigo office statement they already refunded. I reconfirmed with my bank today(27/03/2017)that the amount is credited my credit card.The following are the details and kindly do the needful to get back my money.

Ticket booking reference J5ETKL
passenger name Ms.Nusrin Nazer
contact tel no of Indigo [protected]
web address goindigo.in

Thanking you

GOindigo airlines[protected]

I have upload pics here of mis-handled luggage, which is finally damaged. This is pathetic service from Indigo airlines. I travelled from bhubneshwar to Kolkata by 6ê-598. My yoga mat was with me And I checked it in with my suit case. I asked an the bhubneshwar airport counter to mark fragile on the yoga mat, Since, it was an exclusive yoga mat given to students who became advanced yoga trainers and got registered with quality council of India under the ministry of Ayushi, government of India. So I was very cautious about it's safety and once in English n again in Hindi told the lady staff to kindly put this in a tray or whatever is the best possible way to transit it to Kolkata. Finally in gesture also I mentioned Pls take care of this. Even after so much I was not even told once that there could be any problem with its safely, else I could have immediately taken it with me and carried in cabin with me. I had only a small hand bag of 1 kg approx in hand luggage.i also signed the small paper at bhubneshwar airport, obviously I was not given to read the terms and conditions but like always I signed in good faith on indigo airlines.

However, to my surprise when the yoga mat came out at Kolkata airport it was torn, stabbed and completely destroyed and damaged.

At Kolkata airport, I did my best to communicate with the customer service desk which just told me to raise a complain on email and they were food for nothing more than telling me that I have to write this on email n send to indigo airlines.

Such low n poor quality o[censored]ntrained staff is shocking to be experienced at indigo airline.

I want to know wat is the compensation of the damage as well as of the harrassmnet suffered by me.

Shall await for response before I proceed in escalating this misdeed of indigo airlines. So much travel I have done with Indigo, kindly verify with the below contact no.

Hi,
I was suppose to travel to Patna with my 2.5 year old son for some emergency reason.I have reached to counter at 6:20AM on 24th March 2017 due to traffic for flight 6E 494 which departure time was at 7:00am. My Booking reference number is-W4N55B. As per indigo alert boarding closes at 25 min prior to departure time but they didn't allow me to travel 40 mins before departure time. I had also requested so many time that I am just 5 min late due to traffic and my 5 month old son was also waiting in Patna for mother-care but they didn't listen anything. I want you to to take some action on this matter.

Please refer to the photo send.The complaint is I'd:1522300. We request you to expidite the refund process as it is entirely a big and prominent fault of indigo.We 8 people had to suffer because of 35 mins appx delay of 6E 535 on 19/3/17 and hence we missed the connecting flight. We were accomodated only after paying 3200 per person and we paid the amount of 25600 Rs with verbal protest. We had no choice except to be slaughtered by Indigo

I travelled Indigo from chenni to varanasi via NewDelhi. on 24-1-17 when I landed at NewDelhi i contacted the customer care whether i have to checkin my luggage again to travel to varanasi.. The customercare staff told me that the baggage will automatically transported to varanasi flight . Beliving his words i travelled in varanasi flight. When i reached at varanasi i found that my luggage was not reached in the flight. when i asked the customer care at varanasi they say that i have to check in my luggage again at Delhi then only it transported to varanasi flight. EITHER THE STAFFS ARE NOT FOLLOWING THE COMMON PROCEDURE TO TRANSPORT THE BAGGAGE OR THE DELHI STAFFS ARE IGNORANT. I INCURRED LOSS OF RS. 5800/ BECAUSE OF NON TRANSPORTATION OF MY BAGGAGE AND( MY BAGGAGE IS WORNOUT BECAUSE OF POOR HANDLING BY INDIGO STAFF). WHEN I WROTE INDIGO THEY REPLIED THAT THEY HAVE ENQUIRED THE STAFF AND STAFFS ARE NOT GIVING SUCH REPLY TO ME.
I REALLY DON'T KNOW HOW TO PROCEED . FURTHER I CERTAINLY SAY THAT THEY ARE TELLING LIE. AND STAFFS ARE RUDE . V. Subramanian

To
The in-charge,
Indigo airlines

Dear sir/madam,

We regret to inform you of fraudulent practice carried on by your staff as below:-
I had a booking in the name of rajendra kumar nahata, kolkata to jaipur in flight no. 6e-238 on 15/03/2017 departure we reached the airport around 3.50am and did whatever is to be done without wasting a single minute, and checked my luggage at your counter, i also purchased a ticket at current prices for my wife as our agent had cancelled her ticket by mistake. We were six relatives going for a wedding. The other four had come much later then us, but were lucky enough not to wait like us as more counters were opened later.

As we were in the process of clearing our security, we had also waved and called your staff who was asking if they were any passenger for jaipur ahmedabad. We were being checked at that time.

After clearing our security check, we were proceeding to our gate, we were very cheekily, told by one soumik or soumitra that our gate was closed, we tried to reason with him showing our boarding passes, but he constantly told us to buy new tickets for the next 3 pm flight, or we will have to pay very high rates later. He threatened us in spite of my telling him the urgency to attend my brother-in-law’s daughter’s marraige and that i had just suffered a heart attack two months ago.

Sir, for no fault of ours, we had to face the music, 10 hours at the airport, cancel our tickets, pay for new tickets and the anxiety, tension and agony we suffered, without our fault.

Sir, we have understood the whole malpractice being carried out, as some others passenger were also facing the same problem, and airing their suffering, there seems to be a big nexus, surely one day your goodwill will suffer.
I ask you to take a view, after enquiring, see the cctv footage with timimg, refund our cancelations charges and price we paid for the new tickets, plus compensation for our pain, suffering and agony. I still fail to understand, my wife purchased a ticket and cleared the security in 10 minutes. And still missed the flight even after both us procuring boarding passes and were in the security area.
We are your customers since the inception. Please stop these harassment tactics which is happening in many places, which could be checked. This has to stop.
Thanking you,
Your sincerely,
Rajendra kumar nahata
42b, shakespeare sarani, kolkata-700017.

This is with regards to my flight from DELHI To PUNE. This incident which happened with me by a company who is considered to be reputed is completely unacceptable.
I had booked a round trip flight from PUNE-DELHI and DELHI-PUNE dated 3rd March to 6 march, the return flight from DELHI-PUNE being a Indigo Airlines flight 6E-643. I was supposed to reach the boarding gate at 4.35 am, flight being scheduled at 5.00 AM.
I had already checked in through web, and had a boarding pass with seat number already selected.
I reached airport by 4.10 am and went to the check-in counter, the staff there was very non-cooperative, moreover the lady at the counter took my boarding pass and started checking-in for other customers, I was continuously asking her whether I can directly proceed for the security check or do you stamp in pass here, because at other airports generally there is a different counter for web-check ins, she wasted my 10 mins, and it was 4.20 when she yelled at me and told that mam why are you waiting here, you need to be at the security check, it was 4.20 and she sais, you have only 15 mins to reach the boarding gate, if you do so, you will be allowed to. Then I almost ran and completed my security check and reached the boarding fate at 4.30 which was 30 mins prior to the flight time. the lady at the gate had just closed the gate as bus towards flight had just started, I asked her to allow me, she completely closed the gate and started ignoring me. I was asking her from outside the glass to at least listen to me, that there is almost 30 mins of time still left and as per rules I can board the flight, she just left from there and wasted my remaining 5 mins, then I called the manager and asked him, he was like mam you cannot board the flight now, which was extremely annoying. and I had missed my flight already, as he wasted my time in arguing rather than helping me there. then I asked him for the next flight, he said that you need to check at the H2 counter of airport. there one person escorted me for exit to check in counters. There I was at H2 counter with many other people with the same complaint. No one was sitting at the H2 Counter. I asked the lady at the other counter as to whom to contact she asked me to contact the D2 counter. I went to the D2 counter to check for the flight change, but then again the staff was not answering properly. I was waiting there for almost 15 mins.And no one was responding. I started asking for the exit from airport so that I can check flights for other timings and other airlines as I had to reach PUNE by 2 pm. The staff was very rude and the service was very disorganised. I finally had to escort a airport police and ask for exit from airport. only after that someone from the indigo airlines came and I got the exit.
This was very horrible experience and my friend too had the same experience from Bangalore airport as well. the staff is extremely rude and instead of co-operating they are completely ignoring their customers. I am very unhappy and I missed my flight which costed me loose my important prior commitment at office. Moreover I need a refund and need strict action against this airlines for harassing people and being non -cooperative.

Hi
I was travelling thru indigo wide pnr no. L6VD6V on 15-Mar.; some how I was reached the gate for boarding at 6:10pm but the staff deputed there has not behavedoing well and not even try to catch the flight & simply say gate closes now not possible. I agree that I was late by 5 min. But she even not tried but it was possible to catch the flight.

For the next flight I have to pay extra ; I the next flight I have noted the time details & the boarding was done up to 15 min. Before the departure time. Flight gate was closes only 10 minutes before the departure I have taken written note from the cabin crew staff (copy attached) and gate was closes at 7:45 pm and flight departure time was 7:55pm.

I simply say don't harass your customers when there is possibility please help & support not to refuse.
I have paid un necessary whereas if your staff responded in good way than I can able to catch the flight and I have not to paid any extra amount. I am requesting to please look into this and refund my money back.
Thank you to understand the concern.
Regards
Sandeep kumar

Hi,

This is vishnu and i am a regular customer of your airline. Find below the details for the complaint

Pnr - mdu73n
Indigo flight 6e902 17th march 17

I have missed my flight, since there was no any prior acknowledgement of flight schedule information not even message or call from indigo airline side.

I need to get my money back asap.

Vishnu s tiwary

[protected]
[protected]@gmail.com