IndiGo Complaints & Reviews

With reference to the subjected PNR(EBEIVJ), I want to file a complaint against the Irresponsible behavior of Indigo at Bangalore Airport today.(20-Feb-2017)

My mother reached the airport at 8:10 am for the 9:10 flight and dropped her Checkin luggage at the designated counter. There was a long queue in the security and she had to wait in the queue for more than 30 minutes. As the queue was long, she could not reach the boarding gate at 8:25 AM (as mentioned on the Boarding Pass). During her wait at the Security, there was no assistance from Indigo to escort her to the gate. By the time she reached the gate at 9:00 am, the flight had already left.

What astonishes me the most is that there was no effort made by Indigo the trace the passenger. Unlike all my previous trips. there was no announcement, no mail, no SMS, no Call or any personal lookout for the missing passenger.

I had always trusted INDIGO but after this painful experience, i can only say "Go for anything but INDIGO"

Please look into this matter and see to it that the necessary steps are taken to avoid such incident in future and a Full Refund for this flight tickets. The physical and mental harassment is something which i am already going through

Regards
Julie

Hi

I forgot my Blazer and Jacket in the cabin above seat number 6C, in flight 6E755, with PNR C795XV on 6th March 2017, which was travelling from Dehradun to Delhi.

Soon after getting down the flight I realised that it was forgotten and had complained to the ground staff.

The ground staff instead of helping me instantly asked me to give a complaint in the counter.

At the counter also the staff were not supportive and told me in 10 minutes that the flight was checked thrice and it has left to Mumbai. How a flight will move to Mumbai in less than 15 minutes?

Today even after 48 hours I do not have any revert on my blazer. It was kept in a Blackberry blazer cover. There was a blazer and jacket which was worth Rs.15000/-

Request you to take the request seriously as the value is quite high.

I, Mr Mukesh Chettri had travelled from Dehradun toLucknow on 5th march 2017alongwith my wife. My flight was number 6E-378, ticket number SEQ-0124, seat number 3F . To my horror i realised that the overhead luggage bin was full of dust which even spoiled my handbag.It was very embarrassing and disappointing to see the quality and service being provided during the travel, as hygiene and cleanliness is o[censored]tmost importance. I request to please look into the matter and Indigo should ensure a better service for which they are being paid for.

My PNR NUMBER IS - ZI9QUH
I am travelling so many times in indigo but because of Deepam and Sameena (indigo )in Bangalore airport is faced a lot. I never book any ticket in indigo. I will put all the things to social media. I have 56 KG baggage for 2 persons. 30 KG I put for check in but 3 hand baggage I have that wait is 26 KG. But they did not allow to carry 14 KG handbaggage . I told I I can take 14 KG and rest you can make bill for 12 KG. But those girls are not listen. This is the behaviour showing of indigo.

Hi,

With reference to the subjected (PNR- EBEIVJ), I want to file a complaint against the Irresponsible behavior of Indigo at Bangalore Airport today.(20-Feb-2017)

My mother reached the airport at 8:10 am for the 9:10 flight and dropped her Check in luggage at the designated counter. There was a long queue in the security and she had to wait in the queue for more than 30 minutes. As the queue was long, she could not reach the boarding gate at 8:25 AM (as mentioned on the Boarding Pass). During her wait at the Security, there was no assistance from Indigo to escort her to the gate. By the time she reached the gate at 9:00 am, the flight had already left.

What astonishes me the most is that there was no effort made by Indigo the trace the passenger. Unlike all my previous trips. there was no announcement, no mail, no SMS, no Call or any personal lookout for the missing passenger.

I had always trusted INDIGO but after this painful experience, I can only say "Go for anything but INDIGO"

Please look into this matter and see to it that the necessary steps are taken to avoid such incident in future and a Full Refund for this flight tickets. The physical and mental harassment is something which i am already going through.

Regards
Julie

I booked a ticket from Ahmedabad to Bangalore via Pune with Indigo airlines flight no. 6E-674 PNR AC6CHT and flight no. 6E-681 PNR AC6CHT. I was not allowed to get the boarding pass just because of the typo error in the ticket. I requested the manager to cooperate with me as it is a nominal issue but she denied stating that it is a matter of security which is an absurd and lame excuse. I had each and every government proof with photo id which qualifies me to get my boarding pass except the typo in the ticket.

As I had no option left with me, I had to book a new ticket with your airlines flight no. 6E531 PNR XC8TFG which costed me freaking Rs.14, 397 just because your non-cooperative staff. A little help from your side could reduce this trouble and mental distress.

With great disappointment, I am writing this mail to you and requesting you to value your customer. As it is a financial burden for me which means a lot to me, I request you to refund my air ticket compensation as soon as possible.

Eagerly awaiting for your positive response.

Regards
Mohammadtakki
[protected]

I had my booking from chandigarh to Delhi, flight no, 6E 865, on 20th feb 2017 PNR no.VGTIGX which was to depart at 8.10 AM but it got re scheduled to 10 AM, As i had further booking from Delhi to Ranchi, flight no, 6E 509, PNR no, VEC9JQ on same day departure at 11, 50 AM i had requested the Airlines to transfer me immediately as i shall be short of time, but got no positive responsive from staff due to which i has to take a cab from Chandigarh to Delhi Airport paying Rs 3000/-, and on request the refund was also not given for the ticket.It was no fault of mine as if i had taken this delayed flight i would have missed the Ranchi flight. I want the refund of the ticket amount, the paid cab charges and the harrassment charges.

INDIGO DELHI STAFF is PATHETIC and VERY UNCOOPERATIVE. Because of them i missed my flight (5am 11th Feb 2017) and they told us "YOU MISSED YOUR FLIGHT". We were at boarding gate 15 mins prior to departure.
Person at counter was not able to print the Boarding pass and due to excess baggage she asked us to pay extra (Which was not the concern) but in all these process they took around 10-15 mins. Meanwhile she was also busy in chitchatting with colleagues and doing whatsApp. We reached 15mins prior to departure due to rush at security check further. We requested the staff at boarding gate to let us board but they were ready to argue like anything but not considering the request. Being in service industry she was not at all polite to any of the passenger what we noticed.
We were then directed to Manager (Named Mrs Kiran). She committed us to accommodate on next flight (8am 11th Feb 2017) but when she send us at the counter for new boarding pass we were told that seats are not available. we had to wait till 7:30 am for her confirmation. She was not available at her place moreover she was not giving us the clear picture of what is happening. She kept us hanging till 7:40am. Finally when we aggressively asked her about the flight she told us that we are carrying Battery bank in our luggage. I believe she do not have ability to see and understand things as the sticker was there on the bag of not carrying battery bank in luggage.
After when we shouted on her out of frustration she quickly appointed someone to issue new boarding pass. We had one baggage left for check in for which she said she will get that board on flight but we need to rush at boarding gate to catch the flight. We left that bag then and there and literally ran to catch the flight.
Now please notice, this flight (8am 11th Feb 2017) we boarded 10 mins prior to departure whereas for earlier flight they did not allow us to board 15 mins prior. If they would have done this we could have saved our 3 hours of day. Further, we found seats were vacant in flights.
Incident does not end here. When we reached Pune we found none (we had 2 bags) of our bags reached Pune. On inquiring we came to know that our bags are still at Delhi airport. One bag was checked in with first flight which was not boarded on flight and second bag was untraced as we left with Mrs Kiran (so called Manager).
At pune Mr Prathamesh helped in solving the issue and finally we received our bags at 11:00 pm 11th feb 2017. Our whole day went on coordinating with INDIGO (PUNE-DELHI) staff. My house keys were also in my luggage. We had to leave Pune for our Wedding Anniversary celebration on 11th Feb evening but could not do so as we have to be at home to receive our luggage.
Indigo will always be last on my list in choosing any airline. I have never encountered such unprofessional staff like INDIGO DELHI AIRPORT. I also do not recommend anyone to travel with INDIGO as they do not respect Passengers and their time and also not responsible enough to take care of things and coordination among teams.

On Feb. 24th I had booked my Indigo tickets from Bangalore to Jaipur, my flight was scheduled at 18.05 and I had done my web check-in a day before the flight.
I reached airport by 17.20 since I did not have my check-in printout, I had to rush to nearby Kiosk. Kiosk machine was unable to process my request and I was unable to get the printout. So, I ran to enquiry counter, as the queue was lengthy I had to wait. I waited for 15 minutes and left to boarding counter, I requested them if I could take the printout of my check-in since they would not allow me to board without it. I was asked to wait in line for my turn, even after I told them that I was running late for my flight. By the time it was my turn, it was 17.45 and they denied to give me the printout and told me I had to reach the venue before 45 min. After which they denied to provide the printout and told me that my flight had departed at 17.05 though it was at 18.05. Then I tried to explain them that my flight was scheduled at 18.05 and I still had 20 min to board and all that I wanted was a printout. I was redirected to enquiry counter by which it was already 18.05.
My flight had already left and I was asked to re-schedule the flight and for that I had to pay extra 6, 000Rs.
I approached them for the inconvenience caused, for which they replied “we prepare the chart 45 min before and do not allow people after that ".
When I raised the concern regarding the loss of my money and time, she replied "this is how we work" and she did not bother to give any justification or solution.
After that my flight was re-scheduled to 23.10 but it was delayed by 10 min. I had a very bad experience after on boarding the flight. The Ac was not turned on till the flight took off, even after all fellow passengers complained that it was very suffocating and we were having problems in breathing.
Dear Indigo,
Is this how you treat your regular customer? Even while returning back in your flight the cabin doors were broken and you had patched them with tape!
I would like to know what is done with our money if you cannot give us a proper service even after paying 18, 624Rs which was not at all worth!
I would like you to acknowledge and take a call on below points:
* Bad service.
* Cheap games and money looting policies.
* Unfriendly behavior of the staff.

I would never again fly with INDIGO. Thank you for the worst service. Hope you provide better services in future to others.
Please note: If no satisfactory action is taken against this issue I shall spend more money and time to do the honors by going to consumer court for this very unsatisfactory service.
My booking details – PAN: WF5D6N Flight: 6E-469
#indigoairlines @IndiGo6E #indigo

SUBJECT: Failed Transaction refund: Transaction ID: d9b54ac470a[protected]

Please see that I had booked flight ticket for :
Delhi to Chennai and Chennai to Delhi on the dates 21 March '17 and 24 March '17 respectively, on 3 March '17 around 10.15 am.

My account has been charged with the Amount of Rs. 7245.00, while the flight tickets have not been booked due to some server error.

Kindly reverse the amount into my account as soon as possible.

Regards,
Rajshekhar Mukherjee

We had booked Indigo flight as per below details:
Date: 26rd Feb 2017
Time: 4.20 pm ; Flight No : 6E6685
Old ticket details :
PNR 1 : EDR3VQ ( 2 passengers) ; Cost per person -3054
PNR 2 : UD68PG ( 2 passengers) ; Cost per person - 4426
• All 4 o[censored]s had done a web check in on 22nd Feb itself
• As per the SMS’s received from Indigo – the boarding gates were to close 25 minutes prior to departure.
• We had reported at the airport approx. at 3.40 pm (40 minutes before) and joined the queue to drop the baggage ( at 3.30 OLA cab dropped us at airport at 3.32 pm ; OSN No: CRN[protected]
• The lady on the counter was not sure if the check in had closed and took little time to figure if the check in had actually closed
• Then they advised us to take all bags as cabin baggage, since check in baggage was closed– and literally challenged us to reach the boarding gates in 5 min (later when we argued- they said that your flight was already missed by the time we reached the Bag Drop counter) – WE HAD OUR FATHER WHO IS A SENIOR CITIZEN (62) AND MOTHER (58), and we literally rushed with 3 suitcases and 3 handbags, and not to mention with our parents rushing behind at this age!!
• We had all the security checks done and then reached the boarding gate which was closed
• The Indigo crew members knew that 4 passengers are running late more than 30 minutes before the scheduled departure, and made no efforts to escort us to the flight on emergency .I believe they have walkie-talkie to communicate, it’s surprizing it was never used!
• The announcements were made at the baggage drop counter for other flights (there was a Chennai flight boarding) before to closure- and we did not hear any for our flight ever!
Due to this non- supportive attitude of Indigo staff:
• 4 o[censored]s missed our flights, and were advised to book next flight and pay the differential fare
• We had to pay additionally 12800 for 4 passengers post literally arguing for more than an hour
• My parents had a connecting train to Dehradun at 11.30 pm for New Delhi station, which too was missed because of this
We seek your support due to the terrible treatment meted out to us, especially our parents, wherein clearly the staff made no efforts to help us catch the flight also leading to financial loss, At all times they just kept insisting us to book another flight.
Details of the new tickets issued :
PNR : UD68PG ( 2 passengers) || EDR3VQ ( 2 passengers) - SAME (not sure how)
New cost: 3200 per passengers
Total financial loss (12800 INR)

Dear Sir / Madam,

We booked Indigo Flight from Kolkata to Chennai in Flight No- 6E 271 vide PNR No- IHT5PE & BBNLKG & ABVW6D & RHIKRH & JG2D4H for 6 pax. The schedule departure was 6.05 AM in the morning on 25th Feb-17.

Later on we got the information from your esteemed organization (Only thru SMS .. NO call / No IVR) that this flight has been prepond at 4.45 AM on 25th Feb-17. We understand such arrangements and reached Airport sharp at 2.30 AM in the morning. We were the 1st one who started security check at Kolkata Airport.

From 4.10 AM we were sitting in front of Gate No-23A from where flight boarding was supposed to get started. The gate was locked one indigo executive was standing there. We further saw two indigo buses flashing Kolkata to Chennai. That was enough to make us understand that the gate will open shortly so we sat infront of the gate. We waited there for 20 mins and around 4.30 We asked your duty manager and for our shock and surprise he said that boarding already completed and now you cannot board the flight. Our Concern is :-

• Your duty Manager is watching us from Last 20 mins but did not ask anything.
• No where any message / information were displayed.
• No announcement for last boarding was done which is a general practise.
All o[censored]s requested with folded hands to duty manager to allow us to board the flights as there was still 15 minutes left for flight to take off. He ruthlessly kept on rejecting our promises. We all were 3 families including ladies who were going for Tirupati Darshan. We requested him to allow us else we will miss the darshan which was pre booked along with hotels and other facilities. Despite our repeated request he did not accept it and told us to meet senior executives at Gate No- 22 who will reschedule our tickets to next flight at 08.20 AM. Since we were helpless and had no other options we proceeded to Gate No-22 hoping that Indigo people will help us reschedule our existing ticket without any charges or may be some nominal charges.
We gone there and meet another duty Manager. 1st he laughed on us as we were the only fool people who were caught by INDIGO on that morning. He assured us that staffs at booking counter will surely help us reschedule the ticket at some nominal charges and dropped us outside security check gate and ran away. Our Concern is :-

• Why he asked us to follow when his only intention was to out us from Security Check-in gate.
• He was not ready to listen / understand our problem. His only intention was to get rid from us as soon as possible.
• Is this the way you handle your customers ?

Still incident doesn’t end here. Now one gentlemen (Duty Manager) came and asked us that do we want rescheduling ? we said YES then he asked us to follow him. He seem to be very smart and senior employee of your esteemed organization and he again assured us that he will help us reschedule the ticket at very nominal charges. He smartly asked us to contact booking counter which is at the entrance of Airport and suddenly we realized that we are completely out of the Kolkata Airport. Now we had only one option to book another ticket and reach Chennai.

Having no other option we booked another ticket vide PNR No- AD4NGQ of 08.20 AM flight and paid Rs 47700 for 6 tickets.

For your record purpose you can check entire incident in Airport CCTV footage. You will come to know timing, incident, and most importantly behavior of your employees with passengers. Our Concerns:

1) Knowing that we have reached the designated gate on time, indigo executive should have understood our problem and allow us to board the flight
2) Even if we assume (which we are not sure is not true) that flight had already taken off by 04:30 AM. Alternate arrangement of rescheduling should have been done at no charges or may be very nominal charges as we had already paid for full tickets
3) please do not sale tickets at lower price and panelize passenger so that they can buy costly tickets at Airport
4) At Kolkata Airport no one was ready to listen anything in-spite of Security Officers also requested them on our behalf.

Any positive response from your side will surely restore our faith in Indigo and negative response will break our trust and then we will ensure that none o[censored]s and our friends and relatives use services of Indigo in future

Regards,

Vikash Somani
[protected]

I was travelling in '6E 794"from kolkata to pune on 26/2/17.My reference id is[protected].I had 2 baggage, 1 for cabin luggage & another for main luggage.When I handed over the main luggage it was in perfect state.But when I received it the trolley handle was missing.When I lifted the bag from the conveyor I didnot noticed it as I used the manual handle for keeping it on trolley.When I reached the cab only to find that it was broken and it is missing.I came back for lodging a complaint but could not find any1 as it was quite late late night.
Please lodge my complaint regarding the mishandling of the luggage.I had been travelling regularly in this flight & other flights of Indigo but never had a chance to conplain. But this time this thing have left me utterly disgusted.

Hi Team,

I cancelled my flight from Pune to Delhi, prior 4 hours and got confirmation from Airlines executive that amount of 3700 rs will be refund to your account.
But till date neither i have received any amount nor any confirmation mail. It is very disappointing. Below is my ticket detail.

Name MS SONAM KUMARI
From Pune To Delhi
Flight No. 6E 672 Date 15 Feb 17
Boarding Time 22:45 PM Departure Time 23:30 PM
Sequence No. 5 Class O
Gate No. Seat No. 9A

Kindly refund my money as soon as possible.

Please update the information at sonam.sonam.[protected]@gmail.com

Regards
Sonam

Rude behavior by ground staffs to fellow traveller regarding hand luggage. The indigo flight 6E 72 time was 7.20pm for departure from dxb to cok and it got delayed due to flight arrival late and departed by 9pm.

All passengers were really pissed off. flight was full. Boarding call start around 8.30 pm. Once final board checking done and walking through jet way to board flight at excess baggage drop area one of fellow passenger been stopped by indigo staff and told the baggage is not allowded because of size and started shouting at passenger, fellow passenger was really afraid. His baggage was less than the size which is allowded. To do a showoff kind indigo staff shouting at the poor passenger. Other passenger seen this questioned indigo staff. And asked the real reason. Your ground staff was literally nothing to answer and allowded the fellow passenger to board. Still the passenger who questioned ths staff waited for indigo staff to give a proper reason why he stopped the fellow passenger. Indigo staff was telling some rubbish answers.

It very bad some times Staff treating passengers
Especially have seen south Indians labour etc passengers who travel to native after 2 or 3 years.
I personally feel very bad to see rude behavior to the passenger. What attitude indigo staff having. Indigo flight attended behavior is well and good. Atleast give some teaininh to indigo ground staff how to talk to customer without shouting.

I was late by 5 minutes for check in, there were still 40 minutes left and they didn't let me check in, were very rude, pushed me out of the airport, denied me any refund and didn't let me take any other flight. Were nothing like airline staff should be. They did all this at Pune Airport. I'm a student and they didn't even consider that. They were unconcerned and selfish and eager to make money.

It is about 18th Feb 2017, i was returning from Hyderabad Rajeev Gandhi Airport when
i faced this Fraud. I have a habit of weighing my luggage prior to travelling in flight and even this
time i have already weighed my luggage which was under 12kg and 7kg handbag approximately. I was already late for my flight and when i entered the immigration department
and sent the luggage for weighing they said my luggage was 15kg extra to the free limit i.e 27Kg. I knew my luggage was only 12kg and when i said them, they didn't agree and forced me to either pay the extra luggage amount or leave the luggage with them and go.
But i was right and i didn't fear proving and so i argued that's when they told me either you pay or you'll lose the flight, there's no other option. They feared me and thus forced me to pay and i had to pay 2600 INR. I have a receipt of it which i am attaching, you may see.
I have travelled through various airlines but something like that never happenened with me. This was the first time i travelled in indigo and got this worst experience. Never trust this airlines, ALWAYS WEIGH YOUR LUGGAGE PRIOR TRAVELLING TO INDIGO. This makes me think how huge amount the airlines is making through this scam if only it chages 2500 INR extra to each passenger.
PLZZZ BEWARE.. I was late and helpless so coudn't do anything but never get trapped in this INDIGO WEIGHING SCAM!!

Hi,

I have booked ticket from Hyderabad to Mumbai on 16th travel date on 17th Jan by 6E 247 -7:10 am flight, during payment time some error noticed and proceed for final payment, it was noticed after some time that ticket was generated on 17th Jan by 6E 235-5:40 am. I approched call center for the same and explained the same, they agreed if i rebook the ticket with in 1hr time they will refund the full amount with out any deduction. also informed them if any deduction i will board as per the received ticket. as per their confirmation i booked the ticket and informed back to them in 15min. to refund the full amount. it is surprising to me that they are deducted the cancellation charges. and credited only Rs 2159 against Rs 4559.

when i noticed this i approached call center but i didn't get proper response. i was traveled on behalf of my company, now i was spent Rs 2400 from my pocket. this is injustice what they told on that day call, and now what they did not correct. at lost i am approaching you for justice.

i request you to kindly guide how i can get my money back.

Regards,
Vijaya Kumar

I was travelling by 6E482-LC75XG PNR Bangalore to Mumbai on 27/01/2017 @06:10 the flight time was rescheduled to 06:05 in the morning.
I had reached the Indigo queue almost 55-60 Minutes before but by the time my turn came I was late by 5 mins as per the ground staff
The ground staff refused to give me the boarding pass as I was late according to them, on requesting them that I was in queue the staff said we cannot help you, you could speak to our line managers
The line mangers debated with me for 10-15 mins and then checked with the other team requesting to board me but the request went in vain and I was forced to buy a new ticket and board the next flight .
• Because of the mismanagement of the queue and ground staff chatting with each other, I was delayed with boarding
• Many counter were empty and the queue was huge
• The ground staff were chatting with each other and taking its own sweet time to revert
• One of the staff the system was not working were I was standing in queue and she was waiting for other staff to help
• For 5 mins delay which was again not because of me I was forced to pay Rs 5287 by the ground staff
• The staff is so rude in behavior and trying to cover the incident
• As consumer I’m raising this issue to consumer court and get my hard earned money back from Indigo

I was forced to buy new spot ticket by paying Rs 5287 on flight 6E424 PNR D5WBHY . Its cheating and manipulation by the Indigo team to make additional money by these cheap tricks.
These airlines offer cheap tickets but later manipulate the situation like this..Many other ppl on the ground had faced similar issue and all this was just because of the unprofessional way of handling things on ground by indigo staff .
After all this I had purchased another ticket by paying Rs 5287 on flight 6E424 @07:05 departure from Bangalore to Mumbai .
I had requested at counter to lock the baggage with tag and it was confirmed from Line Manger Ramya that it’s done
On receiving the baggage I found it in open condition and on raising the concern at Mumbai airport I was asked by the Mumbai staff to recheck my items in bag
On spot I did not realizes what I was missing from the bag and upon asking a acknowledgement I was told for anything we need to drop a line at customer care team and we do not have any facility of reporting issues on ground as per staff from Indigo on ground .
I did tell the staff if I am missing anything then we will raise the concern as we have many thing been packed in the bagged as I was travelling for wedding.
To my stock I was missing one of my blazers from the bag and now I have no other way than knocking consumer court doors for support
I have been harassed by Indigo staff, the behavior to take concerns of customer is invisible on ground, The team is involved in fraud activity .As consumer I don’t have any means to report issues nor is any facility available to report concerns on ground .
Please support me to take the incident at right channel at Indigo and help me in getting my refund of the flight and missing blazer

Indigo airlines is one of the biggest cheat and does all possible cheap trick to loot customers..#SHAME Fraud Indigo

Like the below page and promote the same, these frauds needs to learn a lesson
https://www.facebook.com/fraudindigo/

Makemytrip booking id: nf[protected]
Booking date: 10 feb, 2017
1/ pnr - sijhke mar 14, 2017

Mumbai - delhi
6e - 956
Indigo airlines
Depart
05:50
Pm
Arrive
08:00
Pm

Above are the flight details just want to do correction in the name given below
Perma morappa

The name mentioned in ticket is perma morappa instead of this...