IndiGo Complaints & Reviews

I was travelling in '6E 794"from kolkata to pune on 26/2/17.My reference id is[protected].I had 2 baggage, 1 for cabin luggage & another for main luggage.When I handed over the main luggage it was in perfect state.But when I received it the trolley handle was missing.When I lifted the bag from the conveyor I didnot noticed it as I used the manual handle for keeping it on trolley.When I reached the cab only to find that it was broken and it is missing.I came back for lodging a complaint but could not find any1 as it was quite late late night.
Please lodge my complaint regarding the mishandling of the luggage.I had been travelling regularly in this flight & other flights of Indigo but never had a chance to conplain. But this time this thing have left me utterly disgusted.

Hi Team,

I cancelled my flight from Pune to Delhi, prior 4 hours and got confirmation from Airlines executive that amount of 3700 rs will be refund to your account.
But till date neither i have received any amount nor any confirmation mail. It is very disappointing. Below is my ticket detail.

Name MS SONAM KUMARI
From Pune To Delhi
Flight No. 6E 672 Date 15 Feb 17
Boarding Time 22:45 PM Departure Time 23:30 PM
Sequence No. 5 Class O
Gate No. Seat No. 9A

Kindly refund my money as soon as possible.

Please update the information at sonam.sonam.[protected]@gmail.com

Regards
Sonam

Rude behavior by ground staffs to fellow traveller regarding hand luggage. The indigo flight 6E 72 time was 7.20pm for departure from dxb to cok and it got delayed due to flight arrival late and departed by 9pm.

All passengers were really pissed off. flight was full. Boarding call start around 8.30 pm. Once final board checking done and walking through jet way to board flight at excess baggage drop area one of fellow passenger been stopped by indigo staff and told the baggage is not allowded because of size and started shouting at passenger, fellow passenger was really afraid. His baggage was less than the size which is allowded. To do a showoff kind indigo staff shouting at the poor passenger. Other passenger seen this questioned indigo staff. And asked the real reason. Your ground staff was literally nothing to answer and allowded the fellow passenger to board. Still the passenger who questioned ths staff waited for indigo staff to give a proper reason why he stopped the fellow passenger. Indigo staff was telling some rubbish answers.

It very bad some times Staff treating passengers
Especially have seen south Indians labour etc passengers who travel to native after 2 or 3 years.
I personally feel very bad to see rude behavior to the passenger. What attitude indigo staff having. Indigo flight attended behavior is well and good. Atleast give some teaininh to indigo ground staff how to talk to customer without shouting.

I was late by 5 minutes for check in, there were still 40 minutes left and they didn't let me check in, were very rude, pushed me out of the airport, denied me any refund and didn't let me take any other flight. Were nothing like airline staff should be. They did all this at Pune Airport. I'm a student and they didn't even consider that. They were unconcerned and selfish and eager to make money.

It is about 18th Feb 2017, i was returning from Hyderabad Rajeev Gandhi Airport when
i faced this Fraud. I have a habit of weighing my luggage prior to travelling in flight and even this
time i have already weighed my luggage which was under 12kg and 7kg handbag approximately. I was already late for my flight and when i entered the immigration department
and sent the luggage for weighing they said my luggage was 15kg extra to the free limit i.e 27Kg. I knew my luggage was only 12kg and when i said them, they didn't agree and forced me to either pay the extra luggage amount or leave the luggage with them and go.
But i was right and i didn't fear proving and so i argued that's when they told me either you pay or you'll lose the flight, there's no other option. They feared me and thus forced me to pay and i had to pay 2600 INR. I have a receipt of it which i am attaching, you may see.
I have travelled through various airlines but something like that never happenened with me. This was the first time i travelled in indigo and got this worst experience. Never trust this airlines, ALWAYS WEIGH YOUR LUGGAGE PRIOR TRAVELLING TO INDIGO. This makes me think how huge amount the airlines is making through this scam if only it chages 2500 INR extra to each passenger.
PLZZZ BEWARE.. I was late and helpless so coudn't do anything but never get trapped in this INDIGO WEIGHING SCAM!!

Hi,

I have booked ticket from Hyderabad to Mumbai on 16th travel date on 17th Jan by 6E 247 -7:10 am flight, during payment time some error noticed and proceed for final payment, it was noticed after some time that ticket was generated on 17th Jan by 6E 235-5:40 am. I approched call center for the same and explained the same, they agreed if i rebook the ticket with in 1hr time they will refund the full amount with out any deduction. also informed them if any deduction i will board as per the received ticket. as per their confirmation i booked the ticket and informed back to them in 15min. to refund the full amount. it is surprising to me that they are deducted the cancellation charges. and credited only Rs 2159 against Rs 4559.

when i noticed this i approached call center but i didn't get proper response. i was traveled on behalf of my company, now i was spent Rs 2400 from my pocket. this is injustice what they told on that day call, and now what they did not correct. at lost i am approaching you for justice.

i request you to kindly guide how i can get my money back.

Regards,
Vijaya Kumar

I was travelling by 6E482-LC75XG PNR Bangalore to Mumbai on 27/01/2017 @06:10 the flight time was rescheduled to 06:05 in the morning.
I had reached the Indigo queue almost 55-60 Minutes before but by the time my turn came I was late by 5 mins as per the ground staff
The ground staff refused to give me the boarding pass as I was late according to them, on requesting them that I was in queue the staff said we cannot help you, you could speak to our line managers
The line mangers debated with me for 10-15 mins and then checked with the other team requesting to board me but the request went in vain and I was forced to buy a new ticket and board the next flight .
• Because of the mismanagement of the queue and ground staff chatting with each other, I was delayed with boarding
• Many counter were empty and the queue was huge
• The ground staff were chatting with each other and taking its own sweet time to revert
• One of the staff the system was not working were I was standing in queue and she was waiting for other staff to help
• For 5 mins delay which was again not because of me I was forced to pay Rs 5287 by the ground staff
• The staff is so rude in behavior and trying to cover the incident
• As consumer I’m raising this issue to consumer court and get my hard earned money back from Indigo

I was forced to buy new spot ticket by paying Rs 5287 on flight 6E424 PNR D5WBHY . Its cheating and manipulation by the Indigo team to make additional money by these cheap tricks.
These airlines offer cheap tickets but later manipulate the situation like this..Many other ppl on the ground had faced similar issue and all this was just because of the unprofessional way of handling things on ground by indigo staff .
After all this I had purchased another ticket by paying Rs 5287 on flight 6E424 @07:05 departure from Bangalore to Mumbai .
I had requested at counter to lock the baggage with tag and it was confirmed from Line Manger Ramya that it’s done
On receiving the baggage I found it in open condition and on raising the concern at Mumbai airport I was asked by the Mumbai staff to recheck my items in bag
On spot I did not realizes what I was missing from the bag and upon asking a acknowledgement I was told for anything we need to drop a line at customer care team and we do not have any facility of reporting issues on ground as per staff from Indigo on ground .
I did tell the staff if I am missing anything then we will raise the concern as we have many thing been packed in the bagged as I was travelling for wedding.
To my stock I was missing one of my blazers from the bag and now I have no other way than knocking consumer court doors for support
I have been harassed by Indigo staff, the behavior to take concerns of customer is invisible on ground, The team is involved in fraud activity .As consumer I don’t have any means to report issues nor is any facility available to report concerns on ground .
Please support me to take the incident at right channel at Indigo and help me in getting my refund of the flight and missing blazer

Indigo airlines is one of the biggest cheat and does all possible cheap trick to loot customers..#SHAME Fraud Indigo

Like the below page and promote the same, these frauds needs to learn a lesson
https://www.facebook.com/fraudindigo/

Makemytrip booking id: nf[protected]
Booking date: 10 feb, 2017
1/ pnr - sijhke mar 14, 2017

Mumbai - delhi
6e - 956
Indigo airlines
Depart
05:50
Pm
Arrive
08:00
Pm

Above are the flight details just want to do correction in the name given below
Perma morappa

The name mentioned in ticket is perma morappa instead of this...

Due to mistake ticket was booked on the name of Kiritkumar Upadhyay via pnr no.YBM16J on 17.01.2017.Which was canceled as per advise given by your c.care executive Mr.Himanshukumar.and as per his advise I am eligible to get full money if I am booking same flight with same email I'd and same bank no.

But till today I have not received second installment of 2250.00 and musafir company has released first installment after deduction.

Please release the second installment Amount of canceled pnr & oblige

J.K.Upadhyay
[protected]

Dear team,

I would like to raise a concern for the booking i made with indigo for delhi-varanasi-delhi sector.

I made a return booking (delhi-varanasi-delhi) on 28th january 2017 for 23408 /-. as soon as i made the booking, i got to change one of the traveler for both side. so i called up indigo and asked for the solution as one of the traveler (yatin mehta) would not be travelling.

One of their executive (i dont remember the name) suggested that you make a new return booking with correct passengers name within one hour and call up again to cancel the ist full pnr and full amount will be refund to your account since you have done the booking within an hour.

I made the new return booking within half an hour with pnr number h6wcri for 23408/- again and with correct passengers name and called up indigo again to cancel the ist full pnr (return) and refund the amount. their executive confirmed since you have made the new booking, your ist pnr stands cancel for both the ways (return) and amount will be refunded in your account withing one weeks time. and since i asked for the reference he said that i have to use pnr mbp8xj for future communications and this will considered for full return journey.

I was under the impression that this will be taken care.

Last week i called up to check the status of refund, their executive told me that refund has not been initiated and there is a comment only on one side return for cancellation.

I am really disappointed with the conversation as i was promised that full return pnr and journey will be cancelled mentioning pnr mbp8xj. if it had to be the case of one side, i would have requested for other side as well. why would i have done full pnr again when single ticket could have sold the issue for me. this is a sheer loss and miscommunication with me.

I would request you to please do the needful as i got the full ticket done again with the same amount and correct passenger name in half an hour only as discussed with indigo on 28th january. you may check the records for your reference.

They only canclled one side varanasi to delhi which was only 5900 rs and didnt cancelled delhi to varanasi which is 17400 rs. and i made the whole booking again for rs 23408. now it is costing me 40808 rs. if i would have done only for correct passenger costed me less.

It was a pure miscommunication and now they are not listening to my concern even.

Thanks & regards
Shalini kulshreshtha
[protected]

I and my husband were traveling from Hyderabad to Goa on 6E 744 on 6th Feb 2017. Our flight was scheduled to leave at 5:50 AM. We were at the airport 1 hr 15 minutes before departure and patiently waited for our turn at the check in que to get our boarding passes issued. All this while we could hear a lot of calls made out for passengers traveling to Ahmedabad to hurry up for boarding but none at all for Goa. We reach the counter at around 5:03 AM and while we were waiting for the guy at the counter, he was no the phone and after keeping the phone down he informs us that flight has been closed at 5:05 AM. It was the most absurd experience. When we talked to the manager Hari Vignesh, he curtly told us that we were late. LATE??? We were in the que and no announcement was made for Goa Passengers at all. After a lot of arguing and seeing our frustration the manager agreed to put us on the next available flight that was at around 1:10 PM the same day and we were put on that flight. Imagine our frustration :-
1. We get up at 3:30 AM, get ready, hurry up and reach 1 hr 15 minutes before the departure time only to be told that we are late when we were not
2. Our first day of vacation was spent waiting at the airport. By the time we reached Goa it was 3:00 PM.
3. The staff handled it very callously. We've always traveled by Indigo but don't think will be doing so in future. Despite telling your staff that they are diluting the brand they are working for, they were downright arrogant.

If you can put yourself in our shoes and understand that if one day of your vacation is eaten up because of airline staffs' fault, how would you feel?

We would request you to go through your CCTVs and verify the contents of this complaint.

We always had a great regard for your airlines and have been goodwill ambassadors of sorts recommending your airlines to our friends and family. But this one incident has shaken our confidence in an airline that we otherwise thought was most efficient in India.

We hope that you can compensate for the inconvenience caused to us.

Thanks

Shaloo Sharma

My wife today[protected] went to Lucknow from Delhi via indigo flight 6E 3457 with 2 pieces of luggage (a bag and a suitcase). When she landed at Lucknow airport then she was very RUDELY INFORMED by the indigo staff that her suitcase was not boarded on the same flight and that she has to COME AGAIN to the airport at 6:30 p.m. to collect the suitcase. I personally called Indigo customer care number [protected] and was transferred 3 to 4 times before some guy answered and talked to me very disinterestedly and rudely and told me that my wife has to go back to the Lucknow airport to collect the suitcase and that it will not be delivered to the home address. When I insisted then he forwarded my complaint very reluctantly like the government people do.
My wife was given a number of indigo staff at Lucknow Airport – [protected]. She again spoke to my wife and to me very rudely to which I also have the phone call recording. Nobody at Indigo is responding to our problem and on top of that we are being taken for granted we are consistently being treated very rudely.
I am very hurt and upset with the indigo services and my entire family and friends have decided not to fly with Indigo airlines ever again. Indigo has outrageously told us that they will not in any scenario, deliver the luggage home (which was by the mistake of Indigo staff Delhi themselves not boarded on the same flight as my wife). It sounded like an open challenge.
I want to be compensated for this blunder and rude behavior with my wife.

Indigo Flight 6E-976 @ 6:35 am on 2nd Feb 2017. Taken boarding pass well in time but was not allowed to travel as Security not cleared before fly-time. Flight actually left at 6.32 AM. More passengers missed the flight. No effort by Indigo staff while other airlines were pushing passengers to jump queue in security. IS Indigo earning extra revenue by this action? Again incorrect information was given- Staff at gate told by next flight I can travel. Manager informed that will get credit to missed flight.However reservation staff told to buy new ticket costing Rs 9790 and no credit on missed flight. I request refund of at least cost of missed flight @ Rs 5441.

Indigo
India,
Andhra Pradesh

Consumer complaints and reviews about Indigo
sunainasrivastavas

Feb 18, 2017
flight delayed
I had booked an Indigo flight 6E416 from Bangalore to Hyderabad on 9th December 2016 at INDIGO counter, agreeing to pay high fare since i had to reach Hyderabad early. The departure time of the flight was 22:15pm. After reaching the boarding gate I was told that the flight was delayed by 2 hours, waited there, again we were told that its delayed by another hour and this went on till 2:15 am in the morning and finally we were asked to board the flight, I had to wait at the airport from for almost 5 hours, and the flight was delayed by 4 hours without any reason being given to us. Most of the passengers were frustrated and did create a hue and cry and refused to board the flight till we get the refund of the ticket, but the staff there requested us to board the flight and told us that customer care would help us with refund, and departed only at 3:00am in the morning.Have been waiting for a response from customer care but there was none. Hence i am formally complaining on this. I want them to refund the ticket amount of Rs11140 which had paid which was a very high fare to board the earliest leaving flight and instead of early i reached must later only the next day in the morning. being a lady and travelling alone it did cause lot of stress and tension to me and my family members that i was waiting at the airport and was travelling in the midnight, and the airlines staff never bothered about the inconvenience to their travellers. Recently i was not allowed to board a flight at Hyderabad airport just because of one minute delay and had to purchase another ticket and they dont care when they delay by 4 hours . I definitely need them to refund this ticket amount

Dear Team,

With whole heart of sorrow to share my personal/family miss happen that has happened with me and my family, my grandmother passes away few minutes before. Due to this I seek your kind help in attending the rituals on 9th day which is on 26th Feb'17. as this lead a reschedule of my travel that I booked for 12th mar'17 to 20th mar'17. PFB the PNR details.

Writing this email for your kind approval in getting the waiver fees for reschedule the travel.

Looking forward to here a positive reply by understanding my concern.

BangaloreBhubaneswar: PNR_JF3G6K

BhubaneswarBangalore: PNR_S5M67L

Regards
Krishna
Mob-[protected]

I would like to know the reason why Rs 200 was charged at the Indigo check-in counter : terming it as late fee .

The flight details are as follows :

Flight No - 6E 493
Departure Time from Delhi : 15:50
PNR Number : RH5TVX
Incident time : ~14:50
Date of journey : 18 Feb, 2017

My mother (passenger ) was inside the Delhi airport at 14:30 itself and there was a long queue inside the airport (E counter). Not much effort was made by the Indigo ground staff to hasten the check-in for so called "late" passengers. We had opted for web check-in also and although Indigo boasts of just bag drop off facility at important airports no such effort was made even on inquiry and was asked to wait in queue instead .

This was really unexpected turn of events and totally unacceptable. I guess they are actually harassing poor passengers.

Also, In this digital age, such non informative generic slips (that cannot be traced down ) for late arrival are not at all acceptable.

I have booked my ticket to travel from vadodara to mumbai by your flight no 6e 568, ( pnr no kg 54 qk )scheduled for departure at 08.05 am and from mumbai i was to travel to coimbatore by another flight.

At about 06.00 am i have reached vadodara airport and got the boarding pass and my seat no was a28 ( window seat).
At about 07.40am it was announced that all the passengers with window seat were asked to board the first bus and accordingly i have boarded the first bus. About 40 to 50 passengers boarded the first bus. When the bus reached near the aircraft, the bus was stopped and passengers started getting down from the bus. After 4 passengers got down, i was the 5th person to get down. I was having only one bag with me and i was getting down from the bus, holding the travel bag in my right hand. When i was about to step down from the bus, suddenly the driver closed the pneumatic door and my right hand, below the shoulder got caught in between the 2 doors. I experienced severe pain, knocking the door with my left hand and shouted to open the door. The other passengers inside the bus also started shouting at the driver to open the door, but it went vein. On seeing my pathetic condition, a lady passenger on the ground rushed to the front door, shouted at the driver to open the door and then only the driver opened the door. I came out of the bus, walked to front door and questioned the driver, why he had closed the door. The driver was not at all bothered about the incident and very casually said something. It appeared that the driver was under the influence of alcohol.
Since the flight was about to take off ( and also i had to catch next flight at mumbai to coimbatore) i have boarded the flight. I was feeling severe pain in my right hand throughout my journey upto coimbatore and after i reached coimbatore, there was big swelling just below my right shoulder with sever pain, i rushed to hospital and underwent various medical checkups like xray, scanning and presently undergoing physiotheraphy treatment.
Please let me know what action you are going to take against the bus driver for his negligent act and also how will you compensate me for the pain i underwent and the hospital expenses.

Indigo Flight 6E-353 @ 6:15am on Wednesday 15 Feb 2017. My wife had taken boarding pass at 5:25AM, but she didn’t allow to travel as Security not cleared before fly-time. As HYD GMR service is equal to gravid service, she and 12-12 more passenger on same flight to forced to cancel they fly on this flite. Id Indogo is joint hands to GMR HYD to make sure passenger not to travel and forced to make hug loss!!! Which is a revenue generator model for INDIGO ????? How come 10-12 people miss same flight and around 100 people missed flight from HYD ??? Is there some bigger scam under the carpet ?

Due to the delay caused by indigo flight from vtz to BLR on 7th Feb, I missed my return flight scheduled for evening from Air Asia.

The delay was stressful and unacceptable as I was going on an important business meeting. I missed the meeting due to the delay of flight for more than 7 hours, scheduled departure was 7:55AM and actual departure was 2:30PM. The staff at the terminal only told that our flight was delayed and diverted due to bad weather, whereas all other airlines were working after 8:00AM, including IndiGo's flights to other destinations. There was no update from airlines even after a huge crowd gathered and asked for reason. 144 people were left stranded for those 7 hours and the airline staff didn't bother a bit.

We were not properly updated and the response from your desk was extremely disappointing and improper. Not even minimum refreshments or water was provided for waiting over 7 hours and there wasn't space to sit either.

I contacted the Manager of Indigo in Vizag, Ms Renny and informed her that due to the delay I will miss my return flight and she agreed verbally in front of Airports Authority personal that she will provide me an alternate for the next day. But its been more than a week and they haven't even communicated till now.

I lost the amount of my return ticket from BLR to VTZ of Rs. 1498 and additionally I had to book another ticket from IndiGo on 8th Feb for Rs. 3000 to VTZ.

Upon trying to reschedule Air Asia was also charging approximately same amount so I had no other option but to lose that fare too!

Flight from vtz to BLR- 6e287
PNR no- ECEPHT

AIR ASIA flight from BLR to vtz- i51458
PNR no- UML5RN

I tried contacting the customer care of Indigo and wrote several emails to their nodal officer and customer relation, but they outrightly deny that their disclaimer says that delays are inevitable. I request you to kindly help me and make me get my compensation.

Regards,

Vijay PVSS

I just need your service once in this long relationship & found how worst people/system /service indigo has. Following is the case.

 i was travelling th. Flight number 6e-6518 on 8th feb., pnr : by2frm.
 unfortunately, i left my power bank & iphone data cable in front of my seat pocket.
 i called up to indigo customer care number & lodge a complain about this, which is obviously a moment when i need proper response from customer care. I feed them back about everything –where it was left, whats the color, make of the items etc etc.
 they ask me to call after 4-5 hours. I call them again in evening then that stupid guy ask me stupid question & the same information again which start irritating me.
 i provide the same information again, he ask me to call after 24 hours. I call them next day evening then the same story /question. I thank god that i left just power bank & cable if i left iphone then i can’t expect to get it back from this worst airline.
 i call then again & again till today & found that my gadgets are available at airport.
 i ask them either send it by courier or i will send my representative to collect. (With my boarding pass, id proof & authority letter) then again stupid answer that we don’t know that airport team will give or not.

With the above case i m feeling that this is something irritating, irresponsible, worst service, no customer friendly etc etc. I don’t know this is the behave or service standard of the indigo —
This is another update of how indigo cheated the customer belongings.

After many time follow up with indigo customer care, i got the confirmation that my belongings found the airport.

Today, i depute a representative with all desired documents but when he reached then indigo team ask him to await. After 2 hours of waiting they said that it was destroyed.

I know that they cheater took that at home