IndiGo Complaints & Reviews

I booked the flight for jaipur to pune on 16/1/2017 via PNR num FDE2HQ and you guys are missed my luggage.i dont understand what the hell you are doing and what type of pathetic services you are providing.i called indigo pune as well as indigo jaipur but they both are unable to locate my bag and not providing me anu proper solution wat to do in this case...

I was booked ticket from delhi to chennai on 14 jan but i having in airport in 1.00am.i completely automayic checkin boarding gate & checkin lead to confusion on boarding gate open i waited in long queue because only two counter for luggage drop in lead to miss my flight.but indigo staff tell give offer on 8500 for another flight is too high when compare to previous booking
Improper staff & miscommunication lead to missed my filght...

I was there at the boarding counter 45 mins prior to the take off of the flight but rather they said that the boarding is closed. Even when I was standing at the queue I continuously asked the people employed there they said I still have time. And the girl who had to attend me said that ma'am just get out and if you have any problem don't travel with indigo further....

I traveled aboard 6E 346 from Bangalore to Mumbai on 20th Dec on seat 18B. Though, I don’t have the time to narrate this dreadful travel experience, but my discontent, anguish and consequent damage caused is urging me compellingly to share my enraged state of mind with the concerned.
The flight was scheduled to leave at 1020 Hrs. I reached Airport at 0900 with ample time at hand. I had already web-checked-in, had the hard copy,...

I went to drop my mother Mrs. Shalini Chinchwadkar, 80 years old and wheel chair bound for Bangalore - Nagpur flight Indigo light on 12/Jan/2017.
We reached the airport at 5.15 for the flight on 6.05 but have to wait for wheelchair for few minutes.
When she went inside on wheelchair, she was denied entry in the airplane on the ground of late reporting.
We both requested the ground staff to please allow her on the flight...

You please try to book a ticket yourself you will find the problem.
When I type in Mumbai it showa Bangcock, , when I try to type in my phone No. a message appears in Red that Country code is mandatory and you just CANNOT feed in the country code.I wasted 2 hrs, to get a ticket but could not.
Why cant you modify and make a simple software so that we Sr. Citizens are independent to do this simple chore or is it only on paper...

For my flight from kolkata to hyderabad (pnr- NEKJ5K) on 8th Jan 17. I Reached 1 hour before still they didn't let me check in. Staffs were so careless that they were not responding properly asking me to go from one counter to other. In help desk no one was available to respond to me or help me. And they didn't let me board. Neither they refunded my money nor arranged any other flight. I request them to refund my money....

PNR SGVY2U, flight 6E4677, mother wife & 2yr son denied boarding even when they reach T1 terminal 1hr before departure time, they were made to wait for 35mins in Queue & then denied boarding. It was bcos of careless indigo staff that my family was not allowed to board. Now instead of compensating they are simply not taking responsibility. Request tht the airline own up their fault and inadequate service. For which they should compensate us...

Dear Indigo Air,

How are you?

I am writing to direct your kind attention to following charges on my credit card:

31 Dec - Make My Trip - Safe Key GURGAON - ₹ 11, 186.00 DOING BUSINESS AS MMT - SAFE KEY PROCESSED ON 01 January, 2017 REFERENCE NUMBER AT170010011000010022656

I made reservation in 3 different transactions for Delhi - Baroda and back on 12 Feb and 14 Feb for total...

Sir,

My son Vishal Sengupta came to New Delhi on christmas holiday. He booked his ticket in Indigo on 03 Jan 17 at 0620 in morning. On the ill fated day, the atmosphere was very gloomy due to heavy smog. The visibility was very poor and vehicles are not visible at a distance of 20 m. With great difficulty we manage to reach airport at 0545 hrs. My son was refused to board the plane by your staff. He repeated request fall in...

I have booked a ticket on January 09, 2017 and payment was deducted from my account but I have not received any booking confirmation from indigo side and they told me not to book another you'll get your money back. My booking id is- 4cc1ae04f0e[protected] amount was Rs- 2327, still waiting for the reversal so that I can book another ticket soon. Don't know when they'll refund the amount.
The service of Indigo customer relations...

Hi I travel frequently by indigo and this is the first time I am faced with such a cold behaviour from the staff...I hv booked my flight 6e 872 for a 4:05 check in and reached counter 2 min late .usually I checkin online but this time I couldn't as it was not getting done on the website...also the staff at counter had informed me 120 out of 145 people are boarded already and when I went to security after purchasing ticket for the next flight...

Sir
i reached airport well in time at kolkata due to long Que at the entrance i could not get the boarding pass, after request also none of the indigo authority helped me neither tried to give me seat in next flight in bargain asked me to give 13500/- rs for fresh ticket. still 35 min was remaining for the flight to take off..which caused embarrassment and financial loss..i have to go to other airlines ie jet airways after paying 16200/-rs...

Dear sir / madam,
I am disappointed by the response given by Indigo. I had booked the flight to travel from Goa to Chennai via Bangalore. The flight (6E 617 dated 13.12.2016) from Goa got delayed by one hour to arrive. Reached Bangalore one hour late. Baggage transfer at collection point was also delayed by responsible authorities. Later, when asked for flight 6E 617, from Bangalore to Chennai it was intimated that, flight got cancelled....

This is in regard to the intentional mistake committed by the Indigo Airline with flight number 6E4217 and pnr status MDU8NQ.
I booked a flight from New Delhi to Thiruvanantpuram for my parents scheduled to be departed on 8th jan17 at 3:55 PM. Inspite of reaching the airport at 1 :15 PM and being done with the luggage check in and security check in before 2 Pm, my parents were deliberately denied entry on aircraft and the reason was...

Dear Sir/Madam – Indigo Management,

Good day. Was trying in different email ids of Indigo airlines but can’t able to reach in any of the mails. My self Gopinath Raman, doing my own business at Dubai. I had my business trip between 3rd December 2016 to 12th December 2016 in different locations. Have planned my trip from Coimbatore to Chennai on 4th December evening with Indigo flight ref- 6E-6364(this ticket was booked...

Respected sir
I was travelled wid indigo 6e 679 flight no on 7th jan fro. Delhi to hyd.
Pnr u87zfs
Syed suneeruddin
Actual seat no 20d
But i settled at seat no 16a or 16b or 16c beacuse 3 seats we have friends i hope may b 16a i drop my head phones at back pocket of opp seat...

I sincerly requesting to you kindly considere my request n try to deliver following address

Thanks®ardsbr...

Dear sir/madam,

I was flying from delhi to mumbai today with pnr m6j9hi. I received my boarding pass at 2:19 for a 3:05 flight even though i had reached the airport at 1:45. The security check-in took time and i reached the boarding gate at about 2:40-2:45. I didn't waste anytime anywhere and followed all the procedures. The boarding gate had closed and they didn't let me board the flight and were extremely rude and insensitive....

Just now I am about to travel from Guwahati to New Delhi from flight no-, I have faced an worst policies of Indigo Airlines in Lokpriya Gopinath Bordoloi International Airport, Guwahati. My laptop bag, which is my hand baggage is also added to the weight of Checked in Baggage. What type of policies Indigo have? I have not faced this type of situation in any airport. All airlines have standard policies except Indigo airlines. If indigo needs...

I had travelled by Flight 6E 357 (Hydbad to Blr on 5th Jan17). Despite a fragile sticker due to poor handling there is a tear near the handle. A Ms Akshita of Indigo Baggage handling took photos and details and also asked me to drop a compliant separately.
I have now used this as a platform to do the same and also attaching photos for the same. Often this is an issue i face with Indigo and hope this time atleast my loss is made good.br...