IndiGo Complaints & Reviews

Dear indigo
Manager

I m GAURAV KUMAR I book a flight from BHUBANESWAR TI DELHI. I pay the ticket ammount by master card unfortunately my mobile got network problem than my ammount have detected from my account. My ticket PNR (UIPC2B). Than I received a email my ticket STATUS was on hold because Payment issue Than again I pay ammount the ticket status was confirm. So I pay DOUBLE ammount on 1ticket
So plz refund...

The manager
Indigo airlines, gurgaon
Dear sir, i have booked my round ticket on 31 dec 16 from bangalore to lucknow (Journey date 13 may 17) and from lucknow to bangalore (Journey date 11 jun 17) but my ticket is not generated till today. My transaction id is 1c8d4eda[protected] for inr 21552/-. I have complaint to your office on 03 jan17. My complaint no is i9t65z. They told me that sir your ticket is not booked so you...

Hi,
Iam Kavita Nishchal.I traveled by Indigo..6E 652 from Delhi to Patna on 3/1/2017.At Patna airport I didnot got my one luggage out of four.One trolley American tourist of pink colour.I had given written complain to Indigo office at Patna.A concerning lady told me to collect luggage from Patna airport today.Tpday I made call thirty times on given number.After much effort someone picked my call and assured to call back whenever she...

I was supposed to board a flight from New Delhi to Kochi on 24.12.2017 at 6:25 AM(6E 223). We checked in on time but due to a heavy rush at the airport(it was one day before Christmas), we arrived 5 minutes late at the boarding gate. Mr Upendra who was present there was extremely rude to us (my parents are senior citizens) and did not let us board the flight even though the plane had not yet departed. We had to buy new tickets which for three...

I had a journey from mumbai to chennai on 24 with 6e 431 pnr no. Ahnfpr.
I had put my luggage for on fragile when i received at chennai airport i was in a rush to catch taxi, when i reach home i opened my baggage and checked i was carrying laptop which i found damaged i immediately rush to airport to book a complaint on this there i meet a assistant manager name aksar who ask me to leave airport. I reached airport with in 5hrs. He...

Dear Sir/Madam,

I would like to inform you that I had transit flight from HYD to GAU on 30th December/2017 with the follwing details:
Airlines Name: Indigo Airlines
1. HYD to BOM, PNR - L6DGUY, Flight Number: 6E - 819
2. BOM to GAU, PNR - L6DGUY, Flight Number: 6E - 813
But at the time of boarding (HYD airport), authority informed us that we can't broad due to the flight-delay (HYD to BOM) and we...

Sir,
I was travelling by indigo flight with my kids flight no 6e 696 on 15.12.2016. I recd my trolly bag golden brown coloured in broken condition. I talked to present staff they informed me to email to deptt.
I hv emailed to customer. [protected]@goindigo.in on 18thdec and after so many times. They denied to compensate. And called to them so many times. My seat no is 18 d, e, f.
Kindly do earliest.
My con no are...

Hi, this morning me and my parents had flight 6e 964 from mumbai to del, we arrived at the check-in counter 5 mins late (Though we were in the check-in queue for 15 mins, but since there was no passenger call, we held our place in the queue) and were told that the counter for this flight is closed. The crew member, who called for flight 6e 964 passengers, opened the counter for me, but denied my parents to check-in, saying we cant allow more...

Flying on 1 jan delhi to mumbai to 6e-665,
1. This is absurd, if i have done a booking with a travel portal, it has happened in last two travels that the mobile indigo app does not recognise the pnr no for check in
It shows "you have no booking with indigo" and doest allow to check in and pre confirm our preferred seat
2. The airline site however recognises the pnr to automatically allocate a middle seat always, do...

I am sure I booked my ticket for 25th jan 2017 from Jaipur to pune but my ticket showed 12th jan I don't know how its possible and those opeople are not refunding atleast my half cash or helping me with the flight for 25th jan .customer care people are clueless that how can they help and the worst experience ever I got with indigo people, so either they give my half cashback or book me flight for 25th jan and they canceled my ticket for 12jan...

We have got and info against our flight 6E6518, pnr BC2C3Q through SMS that the deperture time is rescheduled from 19 hrs to 20.55hrs. But while enquiring at the customer care and requesting them to accommodate us in next day flight or, refund the money. The customer care centre after lot of persisting not allowed to take the call to a supervisor and kept us on hold till the line got disconnected in 4 occasion after 15 -20 minutes. However...

The Indigo flight from Bhubaneswar to Hyderabad on 01 Jan 17 was rescheduled three times. My wife and three year old daughter who were supposed to travel in it, waited in the airport for 3and half hours decided to go out to manage some food for my daughter but got slightly late when returning back. They were denied boarding by the indigo authorities... Literally no assistance was provided by indigo authorities....

Respected Sir,
I am submitting my complaint as under:
With an intention to travel from Bangalore to Nagpur on[protected] by IndiGo Flight No.6E509 of 06-10 AM
I have purchased an Economy class ticket with goibibo by paying an amount of Rs.6, 902/- it is a confirmed ticket bearing (PNR-NHBQ7E)
I am a senior citizen aged above more than 66 years.
I am an Advocate by profession practicing at High court Bangalore.br...

PNR Y71PUI: Due to delayed flight due to Fog in Bangalore, we missed Bangalore to Ranchi flight. 7 passengers were put to hardship We had to stay overnight in Bangalore and catch next day's flight. Refund being offered is rs. 3500 as against total cost of over rs.72000. Please consider the refund amount since situation was beyond control
B.chandra shekhar...

I had tried to book two tickets on[protected] for the journey date[protected] from Lucknow to Bhubneswar, but due to some technical problem of your website I could not get PNR your website showed 'OOPS' message.The mobile number for booking tried is [protected] and email id is [protected]@unionbankofindia.com. In this regard I have sent many emails but still amount not refunded to my account.

For the proof, my statement is attached...

I have booked for flight on 28/12/2016 but did not get the ticket.
Name: SANKARDAS K, booked for 9 passengers on 28/12/2016
My account got debited with Rs.39402/-

I got three messages quoting TXN IDs
TXN ID 97a7750fa3e[protected]
TXN ID 0f2ecaf60e0d[protected]
TXN ID 6203e7cd7ba[protected]

When queried the official told that the full amount would be credited back...

Dear sir,
I had booked indigo ticket [pnr: udcrht] from the indigo website on dec 29, 2016. I was charged a convenience fee of inr 600 for payment of the fares through credit card.
When, at this point of time government of india is pushing for online payments, an indian company for its indian operation of flights is levying considerable amount of money for online payments. Does not it violate the spirit of order passed by...

This is to bring your notice that I missed my flight today and was unable to reach office . I am very unhappy with the conduct of Indigo staff as well. I reached airport at 5:26 and I was at gate at 5:28 and I went to Counter where I was told to come in queue as there is time for check in. I was in queue until I reached counter of boarding pass at 5:45. I was told the counter is closed. Meanwhile there was no announcement made. I requested...

I had indigo flight at 9 AM from indore to delhi on 30 dec 2016.
Flight got delayed frequently by 1 hr then 2 hrs and got rescheduled to 12:50 pm.
Cause of delay was not due to any natural reasons. Delay was Due to internal issues of indigo i.e delay in previous flight.
We have to face the consequences of such delays as our complete trip get disturbed.

Executives at the indiogo help us with no solution...

Dear Sir/ Madam,

I had been booked for a flight for Dubai bound to depart on the 29th of November (PNR-DBGT5D ) dated 7th Sep 2016. I cancelled the said booking on the 8th of Nov and was advised that the amount (Rs. 5402) would be credited within 7-10 working days. I waited for a month and the money was still not refunded. Customer care(Mr. Ram Prasad) and the back office(emails dated Dec 7, Dec 14, Dec 21) seem clueless and...