IndiGo Complaints & Reviews

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Complaint no ; /2017
Surendra kumar tripathi
E-601 laxmi park,
Thakurli, kanchangaon,
Distt; thane (Ms) 421201 complainant

Vs
Indigo, globe aviation limited,
Level - 5, tower - d, global business park,
M. G. Road, gurgaon, 122002 opposite party

1....

To the management of indigo,
With a lot of dissatisfaction and anger i write this letter. I had morning flight from hyderabad to bangalore on the 16th of nov 2016. I reached airport on time. Got my boarding pass, i had excess luggage as i had an international flight to take from bangalore. I was going for employment purpose. Flight no: 6e 151. While i was in the que to pay for the extra luggage i noticed there were three european...

Booked delhi to mumbai flight for 04 jan 17...paid Rs 5267/- by net banking thru billdesk..pl issue ticket for Shahbaaz Akhtar...M I Akhtar . Bank transaction no is HSB[protected]GAAMRAZQ7...Problem was due to slow server...pl issue my ticket or refund the money in my account...an urgent action is requested..the ticket is for my son shahbaaz akhtar from delhi to mumbai....

Dear Sir/Madam

This is to bring to your kind notice that we have chosen your esteem services over others in order to ensure that we can have a hassle free travel all the time

But it has been a very unpleasant experience with your services as we being clients for a flight from Goa to New Delhi( Flight Indigo Airlines 6E-332 dt. 16/12/2016 booking id:- NF[protected], 13:50-16:25). We reached airport at around...

Hi Team,

My Father & Mother in law's has traveled by Indigo Flight from Dubai to new Delhi on 19 Dec 2016.

At New Delhi airport, their RED Sky-bag Trolley bag went missing and was recovered at airport after 3-4 hrs after flight has landed in New Delhi.

Bag was found opened in the airport and after checking the bag we have discovered that money from wallet inside the bag is missing from the bag.br...

Dear Team

To bring to your notice i had planned a emergency travell from mumbai to Jaipur on 26th Dec 2016 for a personal emergency. I had reached the airport well in time at 3.00 a.m for a flight scheduled at 5.40 a.m however even after issuance of boarding pass and securtiy checkin the ground staff did not announce on boarding and when i checked with them at 5.15 the said boarding gates closed. I was not allowes to board...

Dear Sir,

This is to inform you that I had a booking with Air India Flight from Pantnagar to Delhi on 14.12.2016 ( PNR : HS65R) and from Delhi to kolkata on 14.12.2016 by Indigo flight ( PNR : SIDFSE).

Air India firstly delayed and rescheduled the flight on 14.12.2016 without any prior intimation and information and then cancelled the flight at the very last moment due to which I had to travel on my own till...

I traveled aboard 6e 346 from bangalore to mumbai on 20th dec on seat 18b. Though, i don’t have the time to narrate this dreadful travel experience, but my discontent, anguish and consequent damage caused is urging me compellingly to share my enraged state of mind with the concerned.
The flight was scheduled to leave at 1020 hrs. I reached airport at 0900 with ample time at hand. I had already web-checked-in, had the hard copy,...

Was not informed regarding cancelled flight on 21-12-16.. Flight was cancelled 5 days prior to departure.. No email/sms/call regarding the cancelled flight. Accidentally i found that out by entering flight pnr to print the ticket. I had to book another flight through another airline at the last moment.. Tried their customer service no. For almost a week from morning to evening. Was never able to speak to anybody.. No response to emails too.....

Sir
I am k shiva i resrvetion in indigo flights up to bangluru to new delhi. Passenger name i k reddy swamy he is my frien
21 december 2016 14:45 hrs resrvetion type ok amount rs.5881 debit transaction my account plz refund money in my problem my
Account no [protected]
Card no [protected]
My mobile no : [protected]
E mail id: [protected]@gmail.com

Passenger mob no: [protected] plz...

This to inform you we are totally dissatisfied with the service provided by the indigo staff at airport.At check in we were stopped because of red spice and we're asked to send it in luggage when my husband went to send by luggage staff has denied to accept the spice in luggage and suddenly when they saw over weigh they allowed us and told us to pay full luggage amount and when we told we want to throw our stuff of over weigh we were not...

I have two major issues.

Issue 1
My wife and my two daughters were travelling from BLR to BBI and BBI-BLr in December. I booked online tickets from San Jose, CA. On Dec 11 a simple mail changed all itinerary and allocate all the seats in middle seats. Even my kids were forced to seat between other passengers. Where as my original seats were all consecutive and together.

Issue 2
I paid extra $60...

Dear Sir/Madam

This is to bring to your kind notice that we have choosen your esteem services over others in order to ensure that family members can have a hassle free travel all the time

But its has been a very unpleasant experience with your services yesterday wherein the passengers comprising of a mother and her two children who were supposed to fly off yesterday morning from Kolkata to New Delhi and reached...

Dec 22, my flight was at 12 Pm which was completely gone. Then I got put on a flight at 3.10 pm, and was told I can wait in the lounge which I found charges Rs 2400 + tax!! what kind of a joke is this. I am an NRI with a foreign passport and I had a corporate ticket which in your domestic flights is the highest fare, yet I was not given a seat on the next available flight. I would have expected compensation and at the very least complimentary...

For the journey date 13/02/2017 from Lucknow to Bhubneswar, I had tried to book tickets for two passengers named Mr Surendra Baitha and Mrs Janki Devi, At the end of the booking my account has been deducted by Rs.8598/- but due to technical problem of your website I could not get tickets on 16.12.2016

My debit card number is [protected] Rupay Card .Kindly refund my money to back to my account as soon as possible.
br...

I boarded flight from Ahmedabad to Mumbai on 21/12/2016 via indigo airlines. When I landed Mumbai I saw one of my bag being opened and all the things on the belt and not in the bag. Also realised that one plastic box which was kept on the side of the bag is stolen which had pair of pins and some artificial earrings. The zip of the bag was open which had plastic box. When I approached the indigo counter in Mumbai airport the staff didn't help....

I am international traveller carrying 2 checkin baggage and one hand baggage along with laptop travelling from udr to delhi on 6e525 (M6fqhi) further travel to uganda. Iwas informed that laptop bag is not consider as free baggage and the hand baggage has to be checkin since laptop is hand baggage, i was ready to pay extra baggage and requested that you give me the concession of 7 kgs for hand baggage which was checked in due to laptop in...

Myself and my wife had a flight from Bangalore to Raipur (PNR-GYJ4NJ-via Indore) on 16th Dec.
We reached the airport before time, did check-in and were off the security check before boarding time.
During boarding I was pulled out because apparently the airlines do not allow powerbanks in check-in luggage which was neither communicated at the counter, or through email/sms.
My wife who was 8 months pregnant was allowed...

Hi

I traveled through Indigo from Delhi to Bangalore on 2nd Dec 2016 with my family to attend my sister's wedding in the next Morning.
When we reached Bangalore, what i found that out of 3 luggage, I only received 2 of my luggage and 1 of them was missing.
I talked to thr Lost baggage department and they gave me a number and assure me that I will get my bag on very next day in the morning.
In that bag I...

On 19/12/2016, our flight was from Guwahati to Bangalore, when we arrived Bangalore, we did not get a single baggage in the conveyor belt. We informed your ground staff and they assured us to get the baggage in our address. However, this is very much unfortunate that we had to face this kind of situation which creates lots of difficulties for us like buying new dresses for each family member o[censored]s in a new place. This is not only difficulty,...