IndiGo Complaints & Reviews

I'm traveling from a flight 6E 408 Pune to Bangalore (PNR Z4N35B). I reached the counter at exact 4:45 and they didn't allow me to check-in, telling it's late and its 4:50, as only Indigo had exact correct time watch and whole country should set their watch according to this ####-in airlines.
They should consider +/- 5-10min buffer and should cooperate with the customer, but despite of this the lady at the counter was too rude to tell me that "you are too late" and wasn't ready to understand that this could be really urgent for someone to reach their destination.
When I reached the counter, their was no one from Indigo services to clear the queue and help the customers with recent flights. No support and no coordination at all.
The delay was totally due to Bangalore airport crowd and your lady's slow response to customer.
It was really urgent and important for me to reach pune before 11 and I got the next flight at 9:30, which will reach pune airport at 11:30. Indigo airlines crew is not at all supportive and cooperative and was not ready to understand customer's urgency and criticality. I think they are trained to do so, so that airlines can EARN more money, REALLY GOOD business sense.

I was traveling from Delhi to Chennai on 11th Dec'16, PNR--(KIKLYR)
I was carrying some extra luggage for which i was supposed to pay 11, 000 INR.
The person at the payment counter swiped my card, i entered my pin and she told me the payment has not gone through, so she swiped my card again and I entered my pin and she told me that the payment has not gone through again.
So, i tried paying using a different card of my husband and the payment went through.
However, after looking at the messages from my bank, INDIGO has received all the three payments of 11000 each which is 33000.

the transaction ID's are as follows:
[protected]
[protected]
[protected]
All these three transactions were made on 11th Dec'16 from POS--02PL[protected].
I have attached my bank passbook photo & my credit card statement which says the payments have been received and no refunds have been made
I would request you to kindly help me with this

Hi,

I have a booking with dated 15.02.2017 from Kolkata to Hyderabad and 19.02.2017 from Hyderabad to Kolkata along with 4 other travelers. For one of the traveler, the name provide in boarding pass is Pratik RoyChoudhury. The name on ID proofs has Pratik Kumar written as he does not use the last name on the government ID proofs.
I called Indigo airlines to rectify the surname info on the boarding pass as the travel agent did some mistake but they are refusing to edit the surname.Please help.

I can provide all my valid ID proofs.

Passenger Name mentioned on boarding pass - Pratik RoyChowdhury

Full name - Pratik Kumar RoyChowdhury

Name mentioned on ID proofs - Pratik Kumar

PNR -LGSU2E

Thanks
Pratik

I am DR. DHANANJAI AGRAWAL, pnr no. N695RL
traveled from Delhi to Jaipur on 5th feb 2017..departure tim 20:20
i was not provided with meal on board in-spite of payment made while booking the ticket
please provide me with necessary refund
and see to it such an incident doesn't happen again as it has been observed that similar incident has happened with other passengers also

I tried to book a ticket in your airline website on 2nd February. The ticket was for a friend of mine Padamjit Mohan Singh . The travel date is 19 th February from Delhi to Hyderabad by indigo flight 6E 575.
The first time I tried, the payment was processed and no ticket issued. The transaction id was 5 fc790102 dc[protected] for Rs 3888. The transaction was at 1022am.
I called the call centre and was advised to rebook the ticket. Again I tried at 5 59 pm
and the same thing happened. This time I had paid Rs 5955 and the transaction id is
a1e2150a83bc[protected].
I called the customer care and talked to Mr Akash who was helpful and assured me that the ticket will be issued for Rs 3888 and Rs 5955 will be refunded. He had discussions with his seniors before he told me that.
I tried contacting the call centre again this evening.Mr Akash was not available and a lady who answered was ignorant, did not understand the problem and inefficient.
I have had enough harassment and will appreciate if a ticket is issued .
Incidentally for the same name I had booked 3 other tickets without any hassle.

Dr Sarala Gopalan

I was booking my friends flight online on 19th jan 2017.error while payment.payment of RS.2322 made but booking could not have been made.still waiting for my refund. Called many times indigo but no help. They are saying that we have done refund but bank is cancelling it. Complaint no. RH5K2U.tell me some way to get my money back.
19th jan at 0905am. Ram nautial name of passenger. Txn ID-HU-[protected].

I booked my flight no. 6E 839 vide itinery no. V9GDYS .
despite reaching in time at the airport. the staff of indigo airlines directed my parents standing in line to a different counter, when the number came by it was 1505 hrs . ( 5 min late boarding pass ). the parents are aged and the staff played a crucial role in making them fool for booking an another ticket .

the flight was schedule from delhi to bengaluru. the manager at delhi terminal 1 d as approached and she denied even for listening the problem.

its very simple and speak about the airlines highly bad. i just want my refund back for the flight 6E 839.amounting to rs 10000.

please look into the matter and do the needful.

Dear sir / madam,

I am sorry to bring to your kind notice that today 4 feb 2017. I had to go to udaipur And i was booked your flight no. 6e 746. Vide pnr no. M6G9WY

I had reached the counters at 7:30 am after getting my bag secutity checked and all to catch the flight for 8. 30 am. But i was not givin the boarding pass. As i suppose your flight was over - booked.


Your ground staff was very rude; they harassed me and also misbehaved at the airport.

This was a really terrible and horrifying experience for me and i caused a lot of stress and mental pressure on me as i am a patient of high blood pressure and sugar.

You are requested to kindly refund my money or issue me a ticket for tomorrow's travel or a ticket voucher in lieu of the above mentioned ticket in order to restrain me from taking a legal stand against your airline.

Awaiting your co - operative action

Thanking you

Dr sachin bhardwaj [protected]

On 27/01/2017 after returning from Lucknow to Kolkata when we collected the trolley bag, we found the handle of the Trolley bag missing. we lodged complain with Customer Care counter of Indigo on the spot in the Kolkata airport, the lady of the counter took the photograph of the damaged part, collected our Mobile phone numbers and assured us that she would file complain and within 24 hours a phone call would be given to us by concerned person of Indigo Airlines. But till date no call from any one of Indigo was forwarded to us.
Pnr no of our ticket: ECG4KD. Flight: 6E 857 from Lucknow to Kolkata.

Tag no. of Bag: 6E [protected]
Please provide compensation at the earliest
Regards,
B.R Rakshit
Ph: [protected]
email: [protected]@gmail.com

I booked a round trip trip frm indore to delhi for 8th and 13th of march 2017 on 03 feb 2017 .I paid for bill of 3859 using net banking mode through sbi bank after my transaction my done my net connection broke off .amount got deducted but I didn't received itinerary . Transaction Id: 4f6a491bdc[protected] for INR 3859.00 at 12:23 AM . Please provide me with my airline ticket.

I was travelling by 6E482 Bangalore to Mumbai on 27/01/2017 @06:10 the flight time was rescheduled to 06:05 in the morning.
I had reached the Indigo queue almost 55-60 Minutes before but by the time my turn came I was late by 5 mins as per the ground staff
The ground staff refused to give me the boarding pass as I was late according to them, on requesting them that I was in queue the staff said we cannot help you, you could speak to our line managers
The line mangers debated with me for 10-15 mins and then checked with the other team requesting to board me but the request went in vain and I was forced to buy a new ticket and board the next flight .
• Because of the mismanagement of the queue and ground staff chatting with each other, I was delayed with boarding
• Many counter were empty and the queue was huge
• The ground staff were chatting with each other and taking its own sweet time to revert
• One of the staff the system was not working were I was standing in queue and she was waiting for other staff to help
• For 5 mins delay which was again not because of me I was forced to pay Rs 5287 by the ground staff
• The staff is so rude in behavior and trying to cover the incident
• As consumer I’m raising this issue to consumer court and get my hard earned money back from Indigo

I was forced to buy new spot ticket by paying Rs 5287. Its cheating and manipulation by the Indigo team to make additional money by these cheap tricks.
These airlines offer cheap tickets but later manipulate the situation like this..Many other ppl on the ground had faced similar issue and all this was just because of the unprofessional way of handling things on ground by indigo staff .
After all this I had purchased another ticket by paying Rs 5287 on flight 6E424 @07:05 departure from Bangalore to Mumbai .
I had requested at counter to lock the baggage with tag and it was confirmed from Line Manger Ramya that it’s done
On receiving the baggage I found it in open condition and on raising the concern at Mumbai airport I was asked by the Mumbai staff to recheck my items in bag
On spot I did not realizes what I was missing from the bag and upon asking a acknowledgement I was told for anything we need to drop a line at customer care team and we do not have any facility of reporting issues on ground as per staff from Indigo on ground .
I did tell the staff if I am missing anything then we will raise the concern as we have many thing been packed in the bagged as I was travelling for wedding.
To my stock I was missing one of my blazers from the bag and now I have no other way than knocking consumer court doors for support
I have been harassed by Indigo staff, the behavior to take concerns of customer is invisible on ground, The team is involved in fraud activity .As consumer I don’t have any means to report issues nor is any facility available to report concerns on ground .
Please support me to take the incident at right channel at Indigo and help me in getting my refund of the flight and missing blazer

I had booked flight tickets for Mumbai to Chandigarh via Indigo Airlines on 21st December 2017, for travel date 26th January, 2017. On 26th and 29th of December I received SMS and an IVR call stating my flight timing has been changed from 9:50 AM to 9:30 AM IST on the same date. I received no reminders for this on days before the flight. How do they expect travellers to remember an SMS information received almost a month ago? Should they not have sent another reminder SMS a day before the travel date?

I had issues with the Ola cab I hired and hence I reached the Airport only by 09:05 and requested them for a Boarding Pass as I didnt have any check in luggage and could have made it on time. But they refused stating that the Boarding has been closed. I further requested them to try and make an exception and that we can still make it thorough in 5 minutes (the gate was hardly 3 mins walk) to which the guy over the counter informed me that there is heavy rush at the security gates it being Republic Day, and he has just escorted a traveller to the gates which took him more than 10 minutes.

I was told there is only one ticket left for the next flight (11:30AM) to Chandigarh, which would cost me Rs. 12, 500 post adjustment of the earlier ticket, and that he will put the seat on hold for me for 5 minutes within which I need to confirm if I want to buy the same or not. I took a couple of minutes and decided to buy the same. On reaching the security gates, I found it almost deserted at 9:10, had just 2 people in the queue in front of me, so it seems it was a lie to make me rush into buying the ticket. Also, when I boarded the flight I saw atleast 4 seats empty just around me when we took off, hence the claim that only one seat was remaining also seemed to be their tactic to make me rush into buying the said ticket.

1. The airlines should have sent out a Reminder SMS a day prior to the travel date in case of preponing the flight.
2. The airlines staff refused to hand me my Boarding Pass at 9:05, stating the doors are closed, wherein they could have escorted me to the gates as an exception.
3. The guy over the counter gave incorrect information about the security check being crowded and the next flight having just 1 seat available.

I booked a ticket from Bhubneswar to New Delhi in Indigo flight. I received a transaction id viz a) 6aaf0549140020170117111754 and b) bf60478c[protected] for INR 2429.OO. However neither my amount has been refunded nor any information regarding ticket has been informed to me. I have writtens everal emails and registered several compalint, however no action has been taken against the deduction amount. I have also received SDCM9D as pnr from compliant cell. It is humbly requested to act as soon as possible

As i Mrs Roshni Janardhan
achiyanda had booked my tickets on 26 Jan 17
17:11:17 (UTC) from dehradun to bangalore for 5th february 2017, PNR QDLU9Q -679/481 numeric book no.[protected] flight schedule time of[protected]/[protected]...due to personnel reasons i preponed my tickets to 4th feb, 18.05 timings..i spoke to your customer care no. [protected] twice to send me PNR no..which they agreed duely to send, , but unfortunately i have not obtained any pnr no...kindly consider this issue as serious and send me asap..
[protected]@yahoo.co.in

I was booked Indigo flight No. 6E827 from RPR - HYD-BLR on 24.01.2017.
after reaching to Bangalore, my Boarding Pass is missing. you can show the passengers list of 6E827 on 24.01.2017.

This is a Official Trip, without Boarding pass I cant fill the TA Bills.
Please re-summit or Scan/Photocopy of Boarding pass.

please Help

D.K.Bajpayee
Manager (OPS)
Indianoil Corporation Limited
Bilaspur Bulk Depot
Bilaspur - 495001 (Chhatisgarh)

I have booked initially to fly to bhubaneswar from bangalore on 15th feb 2017 @8.50 PM on direct flight, 1st they revised the same to 5.40 AM 16th feb, then the revised again to 4.40 AM 16th feb now these nonsenses are revised again with indirect flight via hydrabad which will take another 65 min more and i will not reach on time as i planed, unfortunately i dont have option other wise i could have sheet on there face, indigo is doing monopoly due to unavailability of other airlines wrost service from Indigo airline.

regards
unsatisfied customer

While booking 3 tickets through the indigo website my money was deducted but the tickets were not booked. This incident occurred on 15th January 2017. The amount deducted was Rs.12, 520. The amount has not been reversed yet despite 15 days from the date of incident. I had to pay the amount again and book my tickets while the previously deducted amount has still not been returned. Please get my amount reversed.

Route : Bengaluru to Guwahati
Indigo Transaction Id: 455b066eb2be[protected]
Amount deducted: Rs.12, 520/-
Date of transaction: 15/01/2017

I have travelled via indigo airlines twice from Kochi to Chennai and then Pune and have noticed both the flights had same problem of air pressure in the cabin and the pressure on ear drums were huge.

My husband and kid have also faced similar issue. We were coughing a lot and have huge pain in ear. Most of the passengers were also feeling the same. Kids were crying on both flights.

I have experienced similar issues couple of times earlier but this time the duration was longer and unbearable and affected quite a few passengers.

Details of flights which I flew are as follows:.
6e - 401- 28th Jan. Kochi to Chennai
6 e - 6957- 29th Jan. Chennai- to Pune

Hi Team,

I tried booking a round trip tickets through Indigo website on 13th Jan 2017 from Delhi to Bangalore and bangalore to delhi back. the tickets were not booked however the money got deducted from my debit card. my temporary PNR - Ref number is LBKV5G. Money deducted from my bank account is Rs 8307. tried calling the customer service and spoke to several agents but everyone says different thing. last time i was told on 18th that i should get the money back by 25th jan if not i should call up my bank and ask for the status. i checked my online banking money has not yet been credited. called up my bank the have not received any credit from anywhere instead when i explained them the situation they asked me for a 23 digit ARN which indigo guys are denying to give. reference no given by Indigo is HHMP[protected] which is of no use.

Another transaction ID which i got while i made the booking is 4f9c6faeb89b[protected]

please help me get my money back as am already frustrated calling Indigo multiple times and everyone giving different excuses and timeline for the refund.

Santosh
[protected]
email - [protected]@gmail.com

My Account was debited on 12th Oct 16 for ticket booking from Mumbai to Raipur but unfortunately ticket was not booked and till date payment is not refunded or credited to my account.
I called several times to Indigo customer care but after giving details to them they could not give me proper reason for no refund and disconnect the call.

i do not expect such response from such airlines.
Henceforth i am not going to book a flight from Indigo airlines.