IndiGo Complaints & Reviews

I booked a ticket from Bhubneswar to New Delhi in Indigo flight. I received a transaction id viz a) 6aaf0549140020170117111754 and b) bf60478c[protected] for INR 2429.OO. However neither my amount has been refunded nor any information regarding ticket has been informed to me. I have writtens everal emails and registered several compalint, however no action has been taken against the deduction amount. I have also received SDCM9D as pnr from compliant cell. It is humbly requested to act as soon as possible

As i Mrs Roshni Janardhan
achiyanda had booked my tickets on 26 Jan 17
17:11:17 (UTC) from dehradun to bangalore for 5th february 2017, PNR QDLU9Q -679/481 numeric book no.[protected] flight schedule time of[protected]/[protected]...due to personnel reasons i preponed my tickets to 4th feb, 18.05 timings..i spoke to your customer care no. [protected] twice to send me PNR no..which they agreed duely to send, , but unfortunately i have not obtained any pnr no...kindly consider this issue as serious and send me asap..
[protected]@yahoo.co.in

I was booked Indigo flight No. 6E827 from RPR - HYD-BLR on 24.01.2017.
after reaching to Bangalore, my Boarding Pass is missing. you can show the passengers list of 6E827 on 24.01.2017.

This is a Official Trip, without Boarding pass I cant fill the TA Bills.
Please re-summit or Scan/Photocopy of Boarding pass.

please Help

D.K.Bajpayee
Manager (OPS)
Indianoil Corporation Limited
Bilaspur Bulk Depot
Bilaspur - 495001 (Chhatisgarh)

I have booked initially to fly to bhubaneswar from bangalore on 15th feb 2017 @8.50 PM on direct flight, 1st they revised the same to 5.40 AM 16th feb, then the revised again to 4.40 AM 16th feb now these nonsenses are revised again with indirect flight via hydrabad which will take another 65 min more and i will not reach on time as i planed, unfortunately i dont have option other wise i could have sheet on there face, indigo is doing monopoly due to unavailability of other airlines wrost service from Indigo airline.

regards
unsatisfied customer

While booking 3 tickets through the indigo website my money was deducted but the tickets were not booked. This incident occurred on 15th January 2017. The amount deducted was Rs.12, 520. The amount has not been reversed yet despite 15 days from the date of incident. I had to pay the amount again and book my tickets while the previously deducted amount has still not been returned. Please get my amount reversed.

Route : Bengaluru to Guwahati
Indigo Transaction Id: 455b066eb2be[protected]
Amount deducted: Rs.12, 520/-
Date of transaction: 15/01/2017

I have travelled via indigo airlines twice from Kochi to Chennai and then Pune and have noticed both the flights had same problem of air pressure in the cabin and the pressure on ear drums were huge.

My husband and kid have also faced similar issue. We were coughing a lot and have huge pain in ear. Most of the passengers were also feeling the same. Kids were crying on both flights.

I have experienced similar issues couple of times earlier but this time the duration was longer and unbearable and affected quite a few passengers.

Details of flights which I flew are as follows:.
6e - 401- 28th Jan. Kochi to Chennai
6 e - 6957- 29th Jan. Chennai- to Pune

Hi Team,

I tried booking a round trip tickets through Indigo website on 13th Jan 2017 from Delhi to Bangalore and bangalore to delhi back. the tickets were not booked however the money got deducted from my debit card. my temporary PNR - Ref number is LBKV5G. Money deducted from my bank account is Rs 8307. tried calling the customer service and spoke to several agents but everyone says different thing. last time i was told on 18th that i should get the money back by 25th jan if not i should call up my bank and ask for the status. i checked my online banking money has not yet been credited. called up my bank the have not received any credit from anywhere instead when i explained them the situation they asked me for a 23 digit ARN which indigo guys are denying to give. reference no given by Indigo is HHMP[protected] which is of no use.

Another transaction ID which i got while i made the booking is 4f9c6faeb89b[protected]

please help me get my money back as am already frustrated calling Indigo multiple times and everyone giving different excuses and timeline for the refund.

Santosh
[protected]
email - [protected]@gmail.com

My Account was debited on 12th Oct 16 for ticket booking from Mumbai to Raipur but unfortunately ticket was not booked and till date payment is not refunded or credited to my account.
I called several times to Indigo customer care but after giving details to them they could not give me proper reason for no refund and disconnect the call.

i do not expect such response from such airlines.
Henceforth i am not going to book a flight from Indigo airlines.

Hello Sir,

Good morning. My son Mythreya Lingala travelled through Indigo flight from Ahmedabad to Hyderabad and due to unending extention of flight start time he requested cancellation of his connecting flight from Hyderabad to Chennai at Indigo flight desk in Hyderabad airport.
PNR no is N8CGYS
Passenger name : L. MYTHREYA REDDY
DATE OF JOURNEY:[protected].

The Indigo desk person promised that the amount will be refunded shortly to the credit card used for payment. This happened on Dec 25 but no refund happened. Please help us.

Thnaks
Ravi Lingala
ph:91-[protected]

I am Sushree Saswati, a very regular indigo flight traveller.It has always been a pleasure travelling with Indigo and availing the services.

I am writing this email to inform you about a failed transaction that happened few days ago, on January 11th to be precise. The amount deducted from my account is Rs.7032/-. Usually the amount gets refunded with in 3-4 working days, in case of failed transaction., but this time i didnt...

Dear sir,
This is to say that today my go indigo flight no 6e pnr N874GS which was on 13:05 pm in the afternoon, in the name of Devkant Verma, I was not allowed to check in and board my flight inspite of reaching well before 45 minutes at the airport, the ground duty People didn't cooperated with me and did not given me manual checking also, I don't know why they did not allowed me, I have been harassed and bluffed by indigo airlines kindly refund my money otherwise i have to knock the door of consumer court and forward my greiviences to aviation ministry also the you people are doing monopoly also I have doubt n my mind that either the flight was overbooked by default.i am attaching my ticket along with this mail so due to this inconvenience I have booked again next flight from air India at 5:35 today itself, I m looking forward for your prompt response and want my money refund which is again paid by me.

Devkant Verma
Mob:[protected]

Call Centre Team is not confident and Cannot solve customer issues as Required, have requested to raise issue and sent details to my ID which has not been taken care. Spoke to Executive under Jyoti Ranjan (Seems Fake Name), Executive has Clearly Said that if booking is made from Vendor the required Changes cannot be done. I am raising this case with Consumer Court. Call Date: 22nd Jan 2017, Call Time: 12:20 PM, Caller Name: Vishwa Pratap Singh,

Sir / Madam,

I travelled from Kolkata to Nagpur on 6th January 2017 by taking Indigo flight number 6E 404 ( PNR NO. P89HFS). I had a checked in baggage ( brand Polo winner, military green in colour) in addition to my cabin baggage. After reaching Nagpur airport I did not get my checked in baggage.

When I reported the case of missing baggage to the Indigo staff present at the belt they checked the baggage sticker behind my boarding pass, asked the details of my baggage and got the belt checked for my bag. But it could not be traced. Then I was issued a Property Irregularity Report (PIR) immediately (scanned copy attached). I was assured that they would take up the matter with Kolkata airport and my bag would arrive by the first next flight to Nagpur by 12 noon the next day.

But till date there is no news about my bag. I had to be without my belongings for next three days due to lapses on the part of Indigo officials who did not bother to ensure that the passenger's luggage is delivered safely. Now neither Kolkata nor Nagpur airport is owning the responsibility. Moreover for my complaint, till date I haven't received any reply in writing. Just received a call from Indigo official from Nagpur conveying that they could not trace may bag and now my case has been escalated to customer relations for further action. Customer relations has also not bothered to give me any feedback . Here It would be pertinent to mention that I am also a corporate client of Indigo airlines. Kindly arrange to trace my bag immediately as the contents are very valuable and important . A prompt response from your end is expected.

Regards,
Dipti Shrivastava
[protected]@gmail.com

On Last Monday 16/01/2017, We were about to board a indigo flight (6E-6493)from Goa to Bangalore which is supposed to be departing at 16.35. Our PNR number is HYYQYM.

We four Passengers for the same flight with the only hand Luggages had got struck in Traffic, and we came to Goa (Dabolim) airport at 16.00 Time.

When we asked the Check in counter they asked the chief check in officer.

Usually we will be allowed in the domestic flights till the last 20 Minutes of scheduled departure time if we don't have luggages. That is my own experience in various Airlines including indigo.

One of my friend and passenger in this case on the same week end 13/01/2017. Travelled from Bangalore to Goa in the same indigo flight. He saw a person was allowed to board flight just 15 mins before the departure.

But here the behaviour of the airlines was different, we had a tough discussion

The Discussion is as follows,

Chief Check in officer: Sir, All the passengers names and everything has been given to Pilots and Flights are moved out of the deck to runway so we cant do any thing now. (This has happenedaround by 16.10 for 10 minutes we are discussing and requesting to ask the gate counter to allow we 4 passengers)

Me (passengers): Madam, "is it departing earlier than scheduled time?,

Chief Check in officer: Sir, Yes all the passengers are reported, so we are made it to depart.

Me (passengers): Madam, What about us ? we have a confirmed ticket why we were not informed/alerted about the early departure?

Chief Check in officer: Sir, It is kiddish that you are asking for alert messages for flight updates. Also the flight is already full and it is ready to depart.

Me (passengers): without us How can be the flight is full?, then we requested to call the Gate officer to check.

Chief Check in officer: Sir, there is nothing that we can do for that flight now because it is already on the run way (This was at 16.15 and the flight is about to depart by 16.35)

Me (passengers): I have an appointment with an eye doctor on 16/01/2017 by 20.00 hrs, so please do some thing.

Chief Check in officer: we can't do anything now sir, may you can check the next flight but you have to pay the difference amount for that flight.

Me (passengers): No, Please do some thing it is very urgent, that I should be there for this Appoinment, there are lot of times the flights get delayed due to various reasons, that times we adjust right, SO please do some thing to get the flight.

Chief Check in officer: No sir, It can't be done. and you are wasting your time and my time.

After this discussion when we saw the flight status shown as Departed by 16.25 hrs it self.

My Complaint are,
1. The Indigo airlines never informed us regarding the early departure to us.
2. They Sold our tickets to some one else (Note the conversation says the flight is already full without our 4 names)
3.They did not arrange a next flight for us, and they asked us to pay Rs 30000 to book the next flight that too is 00.50 Hrs.

Now what I want from this forum is that,
1.Please refund the amount we lost due to Indigo airlines fault that they did not informed us about the early departure.
2. Penalise this Indigo Airlines that they sold our tickets without our knowledge to some one else.
3. They did not had a courtesy to arrange a ticket in the next flight

Dear Sir,
My name is Charanjeet Singh.
I booked a flight from New Delhi to Hyderabad on 14th January 2017 from www.yatra.com
Flight details:-
(Indigo 6E-765 airlines) : New Delhi – Hyderabad on 1st February 2007 - Departure
(Indigo 6E-684 airlines) : Hyderabad – New Delhi on 1st February 2017 - Return
Yatra.com Booking reference number:[protected]
Indigo Airlines Booking reference number :- GCKMTP
Indigo Airlines Numeric Booking ID :[protected]
Due to some unforeseen reason I need to cancel my ticket.

I have spoken with Yatra.com support officer at [protected], they deducted

Ticket cost paid is 5219/-, Paid me after cancellation :- Rs 1297/- (Deduction approx.. 80%) for no reason.

Indigo airline is eating our hard earned money sitting on their relaxing chairs. Kindly do not buy any ticket from them.

They are doing fraud with their customers.

I need complete refund of my booking as I have intimated Indigo and Yatra immediately about this fraud after buying the ticket online and flight details are quite far away that is on 1st February 2017
Expecting you to do the needful in this.

Regards
Charanjeet Singh

Sir/Mam,

My name is Ketan Saraf, I and my three other friends have planned a goa trip from New Delhi. My scheduled flight from Delhi to Goa was on 13th November, 2016, departure time 10:15 pm. I was issued a boarding pass at around 9:25 pm and had checked in my luggage for the same, but unfortunately i lost my boarding pass in between the issuance and flight boarding, I requested the duty Manger to consider me to board this flight by issuing me a duplicate boarding pass but he stringent refused to do so, he even did not gave me sufficient time so that i could search that into my baggage’s. He said that nothing can be done regarding this.

I was thrown out of the airport and the Indigo staff did not helped me with any relief in terms of arranging early next flight for the destination.

The duty manager named Abhishek Sharma and Arun Budhwal, behavior was very adamant and created so much panic that time that i got very nervous and was not able to search for my pass at that point of time.

Because of this I had to wait for 14 hours at the airport to board the next flight to Goa, and paid 9, 500 rs to get a seat. These events caused a lot of trouble both mentally and financially, just because indigo staff did not cooperate.

I request you to please look into this matter, I have mentioned my details below

I have also attached web check-in, boarding pass. I have faith in Indigo’s management as a loyal customer and would be seeking justice in this case

Passenger Name: Ketan Saraf
Departure Date Time: 10:15 pm (13 November, 2016)
Destination: Delhi to Goa
PNR Number: EDL1QA

Thanks & Regards,
Ketan Saraf
[protected]

Hi Go indigo management,
I am extremely hurt and disappointed with the services provided by Mr Karan Kumur at the customer relationship management department and his attitude for being sarcastic over the phone and behaving in an untimely manner and would like to raise a complain for being unprofessional.

Go indigo is a huge company and how difficult is it to refund of Rs 4200 as I wanted to check the price and invite my very close friend for my birthday and was checking the price and in error booked the tickets and realized latter as and called customer support for merchant cleartrip and he was happy to help subject to go indigo reversal approval.

It's a shame, I have been loyal to Go indigo when ever I travel and choose this airline as preferred choice and now regret after speaking to him and now decided never to fly Go indigo airlines and he would refuse to take my complain over the phone and ask me to mark a mail again when there is already a mail sent for reversal request with the PNR.

I asked for his line manager Mr Amandeep Singh on call to express my dis satisfaction over his service and wanted to raise a complaint for not being emotional and understanding the situation, initially he refused and latter on being stern on speaking- he mentioned he is not there, he sounded he did not want my complaint to go to his seniors and investigation needs to be done of his line manager was on shift at the time of call.

Your company can afford to buy billions of dollars on new aircrafts for future business which is great for the industry so common people can fly as well but failed to connect with genuine customer like myself for being loyal for many many years.

I would be responding to social media on the service provided after I get a response on this mail.

It sounded his Manager Mr Amandeep Singh was there at work but Mr Karan did not want this escalate this issue and was avoiding a complaint for himself

Whoever is reading this mail needs to forward this mail to the operations management and the CEO of the company on how your staff is treating your customers, I wish this does not happen to other customers.

Your company has lost a loyal customer and has decided never to recommend your brand to anyone and decided not to travel with your brand in future due to the lack of human connect and understanding.

Policy and procedures are they in the company but above that is customer satisfaction.which is a big failure.

Kindly ask the highest authority to call me on my cell [protected] as highly disappointed customer.

Thanks

Sheldon.

We, passengers of Indigo flight 6E 292 KOL - GHY, Paul Syiem and Sharon Pariat travelled on 16 Jan 2017.

This is to inform you that I had checked in an empty golf bag. In order to keep it from flattening and creasing, we put a roll of cardboard sheet inside to protect it and had an expensive quality lock put on the bag. The bag had also been screened and cleared by your security staff. We had also requested for a fragile tag on the bag which was duly complied with. The gentleman who gave us the boarding tickets was Mr Zain who also agreed that the bag was empty.

However on arrival at Ghy airport and to our utter dismay, we observed that the lock on the golf bag was broken open. We would like to know the reason for this, that despite the bag having been screened and cleared by your security staff and a fragile tag put on it, still how come the lock to the golf bag was broken open and a plastic latch was used to secure the bag. This was definitely done at the baggage handling department.

This is a very serious breach of customers baggage safety and protection.The baggage safety standards have been compromised with.This is a very serious offence. How can we trust your airline with baggage safety and protection in our future travels with your airline?
How and why did this happen? I would like an immediate response to my complaint.

Paul Syiem and Sharon Pariat
Flight No: 6E 292. kOL - GHY

This is with reference to the inconvenience and harassment to senior citizen.
Mr S Das Mohapatra has booked flight in INDIGO from Bhubaneswar to Bangalore dated 17-JAN-2017.
He has gone open heart surgery and was flying to Bangalore to visit hospital for checkup.
Flight Details as below: -
INDIGO 6E-897
Name: -Suranjan Das Mohapatra
PNR: -ECRFMD
Flight Departure time: - 08:30AM
Boarding closes: -7:45 AM
After reaching airport around 6:55 AM, done with check-in by 7:26 AM(at INDIGO counter and all baggage are dropped ).With boarding passes he proceed to the security check in gate and completes the same around 8:02 AM. The indigo staff are very rude and did not allow to board the flight and said you are late. Even after multiple request mentioning heart conditions and health problem, they simply say no and asked to book next flight. If the customer has already done check-in at 7:26 am and flight at 8:30 am, why couldn’t the INDIGO staff came to security gate if they are really in a hurry to leave the flight before scheduled departure time?
Since the health was a serious issue, he has booked next flight amounting 6000 INR.
Please let us know why he was not allowed to board while he got the boarding pass mush before and report at departure gate almost 25 mins before scheduled departure time.
This is a serious harassment to a senior citizen heart patient and we are posting the same in social media in case not addressed immediately.
Is this because your next flight was empty and to compensate airlines loss?

I was a ticket from Bagdogra to Bangalore on indigo flight 6e958 on 15.01.20=
17. At security check the indigo person mr Amit has handed over my wallet to=
another passenger and offload me from the flight as I was demanded my walle=
t. After checking cctv footage they have collected the my wallet at Kolkata a=
irport. This forced me to take another flight I.e. SpiceJet sg3288 and indig=
o 6e716 to reach Bangalore. This cost me another Rs 16785/. I was given my w=
allet at Kolkata with less of Rs 2100/-. This caused me caused me mental and=
financial harassment. Hence I request you that kindly consider my case wit=
h the concerned air carrier to refund me Rs 18885/-.

Thanking you
Aswini Kumar sahoo