IndiGo Complaints & Reviews

I tried to book a ticket in your airline website on 2nd February. The ticket was for a friend of mine Padamjit Mohan Singh . The travel date is 19 th February from Delhi to Hyderabad by indigo flight 6E 575.
The first time I tried, the payment was processed and no ticket issued. The transaction id was 5 fc790102 dc[protected] for Rs 3888. The transaction was at 1022am.
I called the call centre and was advised to rebook the ticket. Again I tried at 5 59 pm
and the same thing happened. This time I had paid Rs 5955 and the transaction id is
a1e2150a83bc[protected].
I called the customer care and talked to Mr Akash who was helpful and assured me that the ticket will be issued for Rs 3888 and Rs 5955 will be refunded. He had discussions with his seniors before he told me that.
I tried contacting the call centre again this evening.Mr Akash was not available and a lady who answered was ignorant, did not understand the problem and inefficient.
I have had enough harassment and will appreciate if a ticket is issued .
Incidentally for the same name I had booked 3 other tickets without any hassle.

Dr Sarala Gopalan

I was booking my friends flight online on 19th jan 2017.error while payment.payment of RS.2322 made but booking could not have been made.still waiting for my refund. Called many times indigo but no help. They are saying that we have done refund but bank is cancelling it. Complaint no. RH5K2U.tell me some way to get my money back.
19th jan at 0905am. Ram nautial name of passenger. Txn ID-HU-[protected].

I booked my flight no. 6E 839 vide itinery no. V9GDYS .
despite reaching in time at the airport. the staff of indigo airlines directed my parents standing in line to a different counter, when the number came by it was 1505 hrs . ( 5 min late boarding pass ). the parents are aged and the staff played a crucial role in making them fool for booking an another ticket .

the flight was schedule from delhi to bengaluru. the manager at delhi terminal 1 d as approached and she denied even for listening the problem.

its very simple and speak about the airlines highly bad. i just want my refund back for the flight 6E 839.amounting to rs 10000.

please look into the matter and do the needful.

Dear sir / madam,

I am sorry to bring to your kind notice that today 4 feb 2017. I had to go to udaipur And i was booked your flight no. 6e 746. Vide pnr no. M6G9WY

I had reached the counters at 7:30 am after getting my bag secutity checked and all to catch the flight for 8. 30 am. But i was not givin the boarding pass. As i suppose your flight was over - booked.


Your ground staff was very rude; they harassed me and also misbehaved at the airport.

This was a really terrible and horrifying experience for me and i caused a lot of stress and mental pressure on me as i am a patient of high blood pressure and sugar.

You are requested to kindly refund my money or issue me a ticket for tomorrow's travel or a ticket voucher in lieu of the above mentioned ticket in order to restrain me from taking a legal stand against your airline.

Awaiting your co - operative action

Thanking you

Dr sachin bhardwaj [protected]

On 27/01/2017 after returning from Lucknow to Kolkata when we collected the trolley bag, we found the handle of the Trolley bag missing. we lodged complain with Customer Care counter of Indigo on the spot in the Kolkata airport, the lady of the counter took the photograph of the damaged part, collected our Mobile phone numbers and assured us that she would file complain and within 24 hours a phone call would be given to us by concerned person of Indigo Airlines. But till date no call from any one of Indigo was forwarded to us.
Pnr no of our ticket: ECG4KD. Flight: 6E 857 from Lucknow to Kolkata.

Tag no. of Bag: 6E [protected]
Please provide compensation at the earliest
Regards,
B.R Rakshit
Ph: [protected]
email: [protected]@gmail.com

I booked a round trip trip frm indore to delhi for 8th and 13th of march 2017 on 03 feb 2017 .I paid for bill of 3859 using net banking mode through sbi bank after my transaction my done my net connection broke off .amount got deducted but I didn't received itinerary . Transaction Id: 4f6a491bdc[protected] for INR 3859.00 at 12:23 AM . Please provide me with my airline ticket.

I was travelling by 6E482 Bangalore to Mumbai on 27/01/2017 @06:10 the flight time was rescheduled to 06:05 in the morning.
I had reached the Indigo queue almost 55-60 Minutes before but by the time my turn came I was late by 5 mins as per the ground staff
The ground staff refused to give me the boarding pass as I was late according to them, on requesting them that I was in queue the staff said we cannot help you, you could speak to our line managers
The line mangers debated with me for 10-15 mins and then checked with the other team requesting to board me but the request went in vain and I was forced to buy a new ticket and board the next flight .
• Because of the mismanagement of the queue and ground staff chatting with each other, I was delayed with boarding
• Many counter were empty and the queue was huge
• The ground staff were chatting with each other and taking its own sweet time to revert
• One of the staff the system was not working were I was standing in queue and she was waiting for other staff to help
• For 5 mins delay which was again not because of me I was forced to pay Rs 5287 by the ground staff
• The staff is so rude in behavior and trying to cover the incident
• As consumer I’m raising this issue to consumer court and get my hard earned money back from Indigo

I was forced to buy new spot ticket by paying Rs 5287. Its cheating and manipulation by the Indigo team to make additional money by these cheap tricks.
These airlines offer cheap tickets but later manipulate the situation like this..Many other ppl on the ground had faced similar issue and all this was just because of the unprofessional way of handling things on ground by indigo staff .
After all this I had purchased another ticket by paying Rs 5287 on flight 6E424 @07:05 departure from Bangalore to Mumbai .
I had requested at counter to lock the baggage with tag and it was confirmed from Line Manger Ramya that it’s done
On receiving the baggage I found it in open condition and on raising the concern at Mumbai airport I was asked by the Mumbai staff to recheck my items in bag
On spot I did not realizes what I was missing from the bag and upon asking a acknowledgement I was told for anything we need to drop a line at customer care team and we do not have any facility of reporting issues on ground as per staff from Indigo on ground .
I did tell the staff if I am missing anything then we will raise the concern as we have many thing been packed in the bagged as I was travelling for wedding.
To my stock I was missing one of my blazers from the bag and now I have no other way than knocking consumer court doors for support
I have been harassed by Indigo staff, the behavior to take concerns of customer is invisible on ground, The team is involved in fraud activity .As consumer I don’t have any means to report issues nor is any facility available to report concerns on ground .
Please support me to take the incident at right channel at Indigo and help me in getting my refund of the flight and missing blazer

I had booked flight tickets for Mumbai to Chandigarh via Indigo Airlines on 21st December 2017, for travel date 26th January, 2017. On 26th and 29th of December I received SMS and an IVR call stating my flight timing has been changed from 9:50 AM to 9:30 AM IST on the same date. I received no reminders for this on days before the flight. How do they expect travellers to remember an SMS information received almost a month ago? Should they not have sent another reminder SMS a day before the travel date?

I had issues with the Ola cab I hired and hence I reached the Airport only by 09:05 and requested them for a Boarding Pass as I didnt have any check in luggage and could have made it on time. But they refused stating that the Boarding has been closed. I further requested them to try and make an exception and that we can still make it thorough in 5 minutes (the gate was hardly 3 mins walk) to which the guy over the counter informed me that there is heavy rush at the security gates it being Republic Day, and he has just escorted a traveller to the gates which took him more than 10 minutes.

I was told there is only one ticket left for the next flight (11:30AM) to Chandigarh, which would cost me Rs. 12, 500 post adjustment of the earlier ticket, and that he will put the seat on hold for me for 5 minutes within which I need to confirm if I want to buy the same or not. I took a couple of minutes and decided to buy the same. On reaching the security gates, I found it almost deserted at 9:10, had just 2 people in the queue in front of me, so it seems it was a lie to make me rush into buying the ticket. Also, when I boarded the flight I saw atleast 4 seats empty just around me when we took off, hence the claim that only one seat was remaining also seemed to be their tactic to make me rush into buying the said ticket.

1. The airlines should have sent out a Reminder SMS a day prior to the travel date in case of preponing the flight.
2. The airlines staff refused to hand me my Boarding Pass at 9:05, stating the doors are closed, wherein they could have escorted me to the gates as an exception.
3. The guy over the counter gave incorrect information about the security check being crowded and the next flight having just 1 seat available.

I booked a ticket from Bhubneswar to New Delhi in Indigo flight. I received a transaction id viz a) 6aaf0549140020170117111754 and b) bf60478c[protected] for INR 2429.OO. However neither my amount has been refunded nor any information regarding ticket has been informed to me. I have writtens everal emails and registered several compalint, however no action has been taken against the deduction amount. I have also received SDCM9D as pnr from compliant cell. It is humbly requested to act as soon as possible

As i Mrs Roshni Janardhan
achiyanda had booked my tickets on 26 Jan 17
17:11:17 (UTC) from dehradun to bangalore for 5th february 2017, PNR QDLU9Q -679/481 numeric book no.[protected] flight schedule time of[protected]/[protected]...due to personnel reasons i preponed my tickets to 4th feb, 18.05 timings..i spoke to your customer care no. [protected] twice to send me PNR no..which they agreed duely to send, , but unfortunately i have not obtained any pnr no...kindly consider this issue as serious and send me asap..
[protected]@yahoo.co.in

I was booked Indigo flight No. 6E827 from RPR - HYD-BLR on 24.01.2017.
after reaching to Bangalore, my Boarding Pass is missing. you can show the passengers list of 6E827 on 24.01.2017.

This is a Official Trip, without Boarding pass I cant fill the TA Bills.
Please re-summit or Scan/Photocopy of Boarding pass.

please Help

D.K.Bajpayee
Manager (OPS)
Indianoil Corporation Limited
Bilaspur Bulk Depot
Bilaspur - 495001 (Chhatisgarh)

I have booked initially to fly to bhubaneswar from bangalore on 15th feb 2017 @8.50 PM on direct flight, 1st they revised the same to 5.40 AM 16th feb, then the revised again to 4.40 AM 16th feb now these nonsenses are revised again with indirect flight via hydrabad which will take another 65 min more and i will not reach on time as i planed, unfortunately i dont have option other wise i could have sheet on there face, indigo is doing monopoly due to unavailability of other airlines wrost service from Indigo airline.

regards
unsatisfied customer

While booking 3 tickets through the indigo website my money was deducted but the tickets were not booked. This incident occurred on 15th January 2017. The amount deducted was Rs.12, 520. The amount has not been reversed yet despite 15 days from the date of incident. I had to pay the amount again and book my tickets while the previously deducted amount has still not been returned. Please get my amount reversed.

Route : Bengaluru to Guwahati
Indigo Transaction Id: 455b066eb2be[protected]
Amount deducted: Rs.12, 520/-
Date of transaction: 15/01/2017

I have travelled via indigo airlines twice from Kochi to Chennai and then Pune and have noticed both the flights had same problem of air pressure in the cabin and the pressure on ear drums were huge.

My husband and kid have also faced similar issue. We were coughing a lot and have huge pain in ear. Most of the passengers were also feeling the same. Kids were crying on both flights.

I have experienced similar issues couple of times earlier but this time the duration was longer and unbearable and affected quite a few passengers.

Details of flights which I flew are as follows:.
6e - 401- 28th Jan. Kochi to Chennai
6 e - 6957- 29th Jan. Chennai- to Pune

Hi Team,

I tried booking a round trip tickets through Indigo website on 13th Jan 2017 from Delhi to Bangalore and bangalore to delhi back. the tickets were not booked however the money got deducted from my debit card. my temporary PNR - Ref number is LBKV5G. Money deducted from my bank account is Rs 8307. tried calling the customer service and spoke to several agents but everyone says different thing. last time i was told on 18th that i should get the money back by 25th jan if not i should call up my bank and ask for the status. i checked my online banking money has not yet been credited. called up my bank the have not received any credit from anywhere instead when i explained them the situation they asked me for a 23 digit ARN which indigo guys are denying to give. reference no given by Indigo is HHMP[protected] which is of no use.

Another transaction ID which i got while i made the booking is 4f9c6faeb89b[protected]

please help me get my money back as am already frustrated calling Indigo multiple times and everyone giving different excuses and timeline for the refund.

Santosh
[protected]
email - [protected]@gmail.com

My Account was debited on 12th Oct 16 for ticket booking from Mumbai to Raipur but unfortunately ticket was not booked and till date payment is not refunded or credited to my account.
I called several times to Indigo customer care but after giving details to them they could not give me proper reason for no refund and disconnect the call.

i do not expect such response from such airlines.
Henceforth i am not going to book a flight from Indigo airlines.

Hello Sir,

Good morning. My son Mythreya Lingala travelled through Indigo flight from Ahmedabad to Hyderabad and due to unending extention of flight start time he requested cancellation of his connecting flight from Hyderabad to Chennai at Indigo flight desk in Hyderabad airport.
PNR no is N8CGYS
Passenger name : L. MYTHREYA REDDY
DATE OF JOURNEY:[protected].

The Indigo desk person promised that the amount will be refunded shortly to the credit card used for payment. This happened on Dec 25 but no refund happened. Please help us.

Thnaks
Ravi Lingala
ph:91-[protected]

I am Sushree Saswati, a very regular indigo flight traveller.It has always been a pleasure travelling with Indigo and availing the services.

I am writing this email to inform you about a failed transaction that happened few days ago, on January 11th to be precise. The amount deducted from my account is Rs.7032/-. Usually the amount gets refunded with in 3-4 working days, in case of failed transaction., but this time i didnt receive any payment

The Booking was in my mother's name Mrs.Tilottama Mahapatra. When transaction failed for the first time, i tried to book again but it failed again, The amount deducted was from one of the transactions, Below i am providing you with both the transaction id

1)Transaction Id: 1c33f581523620170111041716

2)Transaction Id: 26838564232720170111035357

Kindly look in to the matter and solve the issue, as i told you that i am a regular indigo flyer and i do not want to change my service provider due to this .
Hope you help me resolve the issue and get the amount refunded.

Also find below both the mail from indigo about the failed transactions for your reference

IndiGo - Transaction Initiated

Dear MRS Tilottama Mahapatra,
Kindly note the IndiGo Transaction Id below for your reference.
Transaction Id: 26838564232720170111035357 for INR 7032.00. In order to track the status of your booking you may quote the above mentioned transaction ID.
If the payment gets deducted from your account without a confirmed reservation (no booking confirmation or email itinerary received), it will be our endeavour to offer you the same affordable fare you opted for, through a confirmed reservation or a hold booking basis the final status of the payment made.
We appreciate your patience in this regard and request you to check your email for detailed information.

Regards,
Team IndiGo
“This is an auto generated email, please do not reply to it.”

IndiGo - Transaction Initiated

Dear MRS Tilottama Mahapatra,
Kindly note the IndiGo Transaction Id below for your reference.
Transaction Id: 1c33f581523620170111041716 for INR 7032.00. In order to track the status of your booking you may quote the above mentioned transaction ID.
If the payment gets deducted from your account without a confirmed reservation (no booking confirmation or email itinerary received), it will be our endeavour to offer you the same affordable fare you opted for, through a confirmed reservation or a hold booking basis the final status of the payment made.
We appreciate your patience in this regard and request you to check your email for detailed information.

Regards,
Team IndiGo
“This is an auto generated email, please do not reply to it.”

Dear sir,
This is to say that today my go indigo flight no 6e pnr N874GS which was on 13:05 pm in the afternoon, in the name of Devkant Verma, I was not allowed to check in and board my flight inspite of reaching well before 45 minutes at the airport, the ground duty People didn't cooperated with me and did not given me manual checking also, I don't know why they did not allowed me, I have been harassed and bluffed by indigo airlines kindly refund my money otherwise i have to knock the door of consumer court and forward my greiviences to aviation ministry also the you people are doing monopoly also I have doubt n my mind that either the flight was overbooked by default.i am attaching my ticket along with this mail so due to this inconvenience I have booked again next flight from air India at 5:35 today itself, I m looking forward for your prompt response and want my money refund which is again paid by me.

Devkant Verma
Mob:[protected]

Call Centre Team is not confident and Cannot solve customer issues as Required, have requested to raise issue and sent details to my ID which has not been taken care. Spoke to Executive under Jyoti Ranjan (Seems Fake Name), Executive has Clearly Said that if booking is made from Vendor the required Changes cannot be done. I am raising this case with Consumer Court. Call Date: 22nd Jan 2017, Call Time: 12:20 PM, Caller Name: Vishwa Pratap Singh,