IndiGo Complaints & Reviews

Dear sir / madam,

I am sorry to bring to your kind notice that today 4 feb 2017. I had to go to udaipur And i was booked your flight no. 6e 746. Vide pnr no. M6G9WY

I had reached the counters at 7:30 am after getting my bag secutity checked and all to catch the flight for 8. 30 am. But i was not givin the boarding pass. As i suppose your flight was over - booked.


Your ground staff was very rude; they harassed me and also misbehaved at the airport.

This was a really terrible and horrifying experience for me and i caused a lot of stress and mental pressure on me as i am a patient of high blood pressure and sugar.

You are requested to kindly refund my money or issue me a ticket for tomorrow's travel or a ticket voucher in lieu of the above mentioned ticket in order to restrain me from taking a legal stand against your airline.

Awaiting your co - operative action

Thanking you

Dr sachin bhardwaj [protected]

On 27/01/2017 after returning from Lucknow to Kolkata when we collected the trolley bag, we found the handle of the Trolley bag missing. we lodged complain with Customer Care counter of Indigo on the spot in the Kolkata airport, the lady of the counter took the photograph of the damaged part, collected our Mobile phone numbers and assured us that she would file complain and within 24 hours a phone call would be given to us by concerned person of Indigo Airlines. But till date no call from any one of Indigo was forwarded to us.
Pnr no of our ticket: ECG4KD. Flight: 6E 857 from Lucknow to Kolkata.

Tag no. of Bag: 6E [protected]
Please provide compensation at the earliest
Regards,
B.R Rakshit
Ph: [protected]
email: [protected]@gmail.com

I booked a round trip trip frm indore to delhi for 8th and 13th of march 2017 on 03 feb 2017 .I paid for bill of 3859 using net banking mode through sbi bank after my transaction my done my net connection broke off .amount got deducted but I didn't received itinerary . Transaction Id: 4f6a491bdc[protected] for INR 3859.00 at 12:23 AM . Please provide me with my airline ticket.

I was travelling by 6E482 Bangalore to Mumbai on 27/01/2017 @06:10 the flight time was rescheduled to 06:05 in the morning.
I had reached the Indigo queue almost 55-60 Minutes before but by the time my turn came I was late by 5 mins as per the ground staff
The ground staff refused to give me the boarding pass as I was late according to them, on requesting them that I was in queue the staff said we cannot help you, you could speak to our line managers
The line mangers debated with me for 10-15 mins and then checked with the other team requesting to board me but the request went in vain and I was forced to buy a new ticket and board the next flight .
• Because of the mismanagement of the queue and ground staff chatting with each other, I was delayed with boarding
• Many counter were empty and the queue was huge
• The ground staff were chatting with each other and taking its own sweet time to revert
• One of the staff the system was not working were I was standing in queue and she was waiting for other staff to help
• For 5 mins delay which was again not because of me I was forced to pay Rs 5287 by the ground staff
• The staff is so rude in behavior and trying to cover the incident
• As consumer I’m raising this issue to consumer court and get my hard earned money back from Indigo

I was forced to buy new spot ticket by paying Rs 5287. Its cheating and manipulation by the Indigo team to make additional money by these cheap tricks.
These airlines offer cheap tickets but later manipulate the situation like this..Many other ppl on the ground had faced similar issue and all this was just because of the unprofessional way of handling things on ground by indigo staff .
After all this I had purchased another ticket by paying Rs 5287 on flight 6E424 @07:05 departure from Bangalore to Mumbai .
I had requested at counter to lock the baggage with tag and it was confirmed from Line Manger Ramya that it’s done
On receiving the baggage I found it in open condition and on raising the concern at Mumbai airport I was asked by the Mumbai staff to recheck my items in bag
On spot I did not realizes what I was missing from the bag and upon asking a acknowledgement I was told for anything we need to drop a line at customer care team and we do not have any facility of reporting issues on ground as per staff from Indigo on ground .
I did tell the staff if I am missing anything then we will raise the concern as we have many thing been packed in the bagged as I was travelling for wedding.
To my stock I was missing one of my blazers from the bag and now I have no other way than knocking consumer court doors for support
I have been harassed by Indigo staff, the behavior to take concerns of customer is invisible on ground, The team is involved in fraud activity .As consumer I don’t have any means to report issues nor is any facility available to report concerns on ground .
Please support me to take the incident at right channel at Indigo and help me in getting my refund of the flight and missing blazer

I had booked flight tickets for Mumbai to Chandigarh via Indigo Airlines on 21st December 2017, for travel date 26th January, 2017. On 26th and 29th of December I received SMS and an IVR call stating my flight timing has been changed from 9:50 AM to 9:30 AM IST on the same date. I received no reminders for this on days before the flight. How do they expect travellers to remember an SMS information received almost a month ago? Should they not have sent another reminder SMS a day before the travel date?

I had issues with the Ola cab I hired and hence I reached the Airport only by 09:05 and requested them for a Boarding Pass as I didnt have any check in luggage and could have made it on time. But they refused stating that the Boarding has been closed. I further requested them to try and make an exception and that we can still make it thorough in 5 minutes (the gate was hardly 3 mins walk) to which the guy over the counter informed me that there is heavy rush at the security gates it being Republic Day, and he has just escorted a traveller to the gates which took him more than 10 minutes.

I was told there is only one ticket left for the next flight (11:30AM) to Chandigarh, which would cost me Rs. 12, 500 post adjustment of the earlier ticket, and that he will put the seat on hold for me for 5 minutes within which I need to confirm if I want to buy the same or not. I took a couple of minutes and decided to buy the same. On reaching the security gates, I found it almost deserted at 9:10, had just 2 people in the queue in front of me, so it seems it was a lie to make me rush into buying the ticket. Also, when I boarded the flight I saw atleast 4 seats empty just around me when we took off, hence the claim that only one seat was remaining also seemed to be their tactic to make me rush into buying the said ticket.

1. The airlines should have sent out a Reminder SMS a day prior to the travel date in case of preponing the flight.
2. The airlines staff refused to hand me my Boarding Pass at 9:05, stating the doors are closed, wherein they could have escorted me to the gates as an exception.
3. The guy over the counter gave incorrect information about the security check being crowded and the next flight having just 1 seat available.

I booked a ticket from Bhubneswar to New Delhi in Indigo flight. I received a transaction id viz a) 6aaf0549140020170117111754 and b) bf60478c[protected] for INR 2429.OO. However neither my amount has been refunded nor any information regarding ticket has been informed to me. I have writtens everal emails and registered several compalint, however no action has been taken against the deduction amount. I have also received SDCM9D as pnr from compliant cell. It is humbly requested to act as soon as possible

As i Mrs Roshni Janardhan
achiyanda had booked my tickets on 26 Jan 17
17:11:17 (UTC) from dehradun to bangalore for 5th february 2017, PNR QDLU9Q -679/481 numeric book no.[protected] flight schedule time of[protected]/[protected]...due to personnel reasons i preponed my tickets to 4th feb, 18.05 timings..i spoke to your customer care no. [protected] twice to send me PNR no..which they agreed duely to send, , but unfortunately i have not obtained any pnr no...kindly consider this issue as serious and send me asap..
[protected]@yahoo.co.in

I was booked Indigo flight No. 6E827 from RPR - HYD-BLR on 24.01.2017.
after reaching to Bangalore, my Boarding Pass is missing. you can show the passengers list of 6E827 on 24.01.2017.

This is a Official Trip, without Boarding pass I cant fill the TA Bills.
Please re-summit or Scan/Photocopy of Boarding pass.

please Help

D.K.Bajpayee
Manager (OPS)
Indianoil Corporation Limited
Bilaspur Bulk Depot
Bilaspur - 495001 (Chhatisgarh)

I have booked initially to fly to bhubaneswar from bangalore on 15th feb 2017 @8.50 PM on direct flight, 1st they revised the same to 5.40 AM 16th feb, then the revised again to 4.40 AM 16th feb now these nonsenses are revised again with indirect flight via hydrabad which will take another 65 min more and i will not reach on time as i planed, unfortunately i dont have option other wise i could have sheet on there face, indigo is doing monopoly due to unavailability of other airlines wrost service from Indigo airline.

regards
unsatisfied customer

While booking 3 tickets through the indigo website my money was deducted but the tickets were not booked. This incident occurred on 15th January 2017. The amount deducted was Rs.12, 520. The amount has not been reversed yet despite 15 days from the date of incident. I had to pay the amount again and book my tickets while the previously deducted amount has still not been returned. Please get my amount reversed.

Route : Bengaluru to Guwahati
Indigo Transaction Id: 455b066eb2be[protected]
Amount deducted: Rs.12, 520/-
Date of transaction: 15/01/2017

I have travelled via indigo airlines twice from Kochi to Chennai and then Pune and have noticed both the flights had same problem of air pressure in the cabin and the pressure on ear drums were huge.

My husband and kid have also faced similar issue. We were coughing a lot and have huge pain in ear. Most of the passengers were also feeling the same. Kids were crying on both flights.

I have experienced similar issues couple of times earlier but this time the duration was longer and unbearable and affected quite a few passengers.

Details of flights which I flew are as follows:.
6e - 401- 28th Jan. Kochi to Chennai
6 e - 6957- 29th Jan. Chennai- to Pune

Hi Team,

I tried booking a round trip tickets through Indigo website on 13th Jan 2017 from Delhi to Bangalore and bangalore to delhi back. the tickets were not booked however the money got deducted from my debit card. my temporary PNR - Ref number is LBKV5G. Money deducted from my bank account is Rs 8307. tried calling the customer service and spoke to several agents but everyone says different thing. last time i was told on 18th that i should get the money back by 25th jan if not i should call up my bank and ask for the status. i checked my online banking money has not yet been credited. called up my bank the have not received any credit from anywhere instead when i explained them the situation they asked me for a 23 digit ARN which indigo guys are denying to give. reference no given by Indigo is HHMP[protected] which is of no use.

Another transaction ID which i got while i made the booking is 4f9c6faeb89b[protected]

please help me get my money back as am already frustrated calling Indigo multiple times and everyone giving different excuses and timeline for the refund.

Santosh
[protected]
email - [protected]@gmail.com

My Account was debited on 12th Oct 16 for ticket booking from Mumbai to Raipur but unfortunately ticket was not booked and till date payment is not refunded or credited to my account.
I called several times to Indigo customer care but after giving details to them they could not give me proper reason for no refund and disconnect the call.

i do not expect such response from such airlines.
Henceforth i am not going to book a flight from Indigo airlines.

Hello Sir,

Good morning. My son Mythreya Lingala travelled through Indigo flight from Ahmedabad to Hyderabad and due to unending extention of flight start time he requested cancellation of his connecting flight from Hyderabad to Chennai at Indigo flight desk in Hyderabad airport.
PNR no is N8CGYS
Passenger name : L. MYTHREYA REDDY
DATE OF JOURNEY:[protected].

The Indigo desk person promised that the amount will be refunded shortly to the credit card used for payment. This happened on Dec 25 but no refund happened. Please help us.

Thnaks
Ravi Lingala
ph:91-[protected]

I am Sushree Saswati, a very regular indigo flight traveller.It has always been a pleasure travelling with Indigo and availing the services.

I am writing this email to inform you about a failed transaction that happened few days ago, on January 11th to be precise. The amount deducted from my account is Rs.7032/-. Usually the amount gets refunded with in 3-4 working days, in case of failed transaction., but this time i didnt...

Dear sir,
This is to say that today my go indigo flight no 6e pnr N874GS which was on 13:05 pm in the afternoon, in the name of Devkant Verma, I was not allowed to check in and board my flight inspite of reaching well before 45 minutes at the airport, the ground duty People didn't cooperated with me and did not given me manual checking also, I don't know why they did not allowed me, I have been harassed and bluffed by indigo airlines kindly refund my money otherwise i have to knock the door of consumer court and forward my greiviences to aviation ministry also the you people are doing monopoly also I have doubt n my mind that either the flight was overbooked by default.i am attaching my ticket along with this mail so due to this inconvenience I have booked again next flight from air India at 5:35 today itself, I m looking forward for your prompt response and want my money refund which is again paid by me.

Devkant Verma
Mob:[protected]

Call Centre Team is not confident and Cannot solve customer issues as Required, have requested to raise issue and sent details to my ID which has not been taken care. Spoke to Executive under Jyoti Ranjan (Seems Fake Name), Executive has Clearly Said that if booking is made from Vendor the required Changes cannot be done. I am raising this case with Consumer Court. Call Date: 22nd Jan 2017, Call Time: 12:20 PM, Caller Name: Vishwa Pratap Singh,

Sir / Madam,

I travelled from Kolkata to Nagpur on 6th January 2017 by taking Indigo flight number 6E 404 ( PNR NO. P89HFS). I had a checked in baggage ( brand Polo winner, military green in colour) in addition to my cabin baggage. After reaching Nagpur airport I did not get my checked in baggage.

When I reported the case of missing baggage to the Indigo staff present at the belt they checked the baggage sticker behind my boarding pass, asked the details of my baggage and got the belt checked for my bag. But it could not be traced. Then I was issued a Property Irregularity Report (PIR) immediately (scanned copy attached). I was assured that they would take up the matter with Kolkata airport and my bag would arrive by the first next flight to Nagpur by 12 noon the next day.

But till date there is no news about my bag. I had to be without my belongings for next three days due to lapses on the part of Indigo officials who did not bother to ensure that the passenger's luggage is delivered safely. Now neither Kolkata nor Nagpur airport is owning the responsibility. Moreover for my complaint, till date I haven't received any reply in writing. Just received a call from Indigo official from Nagpur conveying that they could not trace may bag and now my case has been escalated to customer relations for further action. Customer relations has also not bothered to give me any feedback . Here It would be pertinent to mention that I am also a corporate client of Indigo airlines. Kindly arrange to trace my bag immediately as the contents are very valuable and important . A prompt response from your end is expected.

Regards,
Dipti Shrivastava
[protected]@gmail.com

On Last Monday 16/01/2017, We were about to board a indigo flight (6E-6493)from Goa to Bangalore which is supposed to be departing at 16.35. Our PNR number is HYYQYM.

We four Passengers for the same flight with the only hand Luggages had got struck in Traffic, and we came to Goa (Dabolim) airport at 16.00 Time.

When we asked the Check in counter they asked the chief check in officer.

Usually we will be allowed in the domestic flights till the last 20 Minutes of scheduled departure time if we don't have luggages. That is my own experience in various Airlines including indigo.

One of my friend and passenger in this case on the same week end 13/01/2017. Travelled from Bangalore to Goa in the same indigo flight. He saw a person was allowed to board flight just 15 mins before the departure.

But here the behaviour of the airlines was different, we had a tough discussion

The Discussion is as follows,

Chief Check in officer: Sir, All the passengers names and everything has been given to Pilots and Flights are moved out of the deck to runway so we cant do any thing now. (This has happenedaround by 16.10 for 10 minutes we are discussing and requesting to ask the gate counter to allow we 4 passengers)

Me (passengers): Madam, "is it departing earlier than scheduled time?,

Chief Check in officer: Sir, Yes all the passengers are reported, so we are made it to depart.

Me (passengers): Madam, What about us ? we have a confirmed ticket why we were not informed/alerted about the early departure?

Chief Check in officer: Sir, It is kiddish that you are asking for alert messages for flight updates. Also the flight is already full and it is ready to depart.

Me (passengers): without us How can be the flight is full?, then we requested to call the Gate officer to check.

Chief Check in officer: Sir, there is nothing that we can do for that flight now because it is already on the run way (This was at 16.15 and the flight is about to depart by 16.35)

Me (passengers): I have an appointment with an eye doctor on 16/01/2017 by 20.00 hrs, so please do some thing.

Chief Check in officer: we can't do anything now sir, may you can check the next flight but you have to pay the difference amount for that flight.

Me (passengers): No, Please do some thing it is very urgent, that I should be there for this Appoinment, there are lot of times the flights get delayed due to various reasons, that times we adjust right, SO please do some thing to get the flight.

Chief Check in officer: No sir, It can't be done. and you are wasting your time and my time.

After this discussion when we saw the flight status shown as Departed by 16.25 hrs it self.

My Complaint are,
1. The Indigo airlines never informed us regarding the early departure to us.
2. They Sold our tickets to some one else (Note the conversation says the flight is already full without our 4 names)
3.They did not arrange a next flight for us, and they asked us to pay Rs 30000 to book the next flight that too is 00.50 Hrs.

Now what I want from this forum is that,
1.Please refund the amount we lost due to Indigo airlines fault that they did not informed us about the early departure.
2. Penalise this Indigo Airlines that they sold our tickets without our knowledge to some one else.
3. They did not had a courtesy to arrange a ticket in the next flight

Dear Sir,
My name is Charanjeet Singh.
I booked a flight from New Delhi to Hyderabad on 14th January 2017 from www.yatra.com
Flight details:-
(Indigo 6E-765 airlines) : New Delhi – Hyderabad on 1st February 2007 - Departure
(Indigo 6E-684 airlines) : Hyderabad – New Delhi on 1st February 2017 - Return
Yatra.com Booking reference number:[protected]
Indigo Airlines Booking reference number :- GCKMTP
Indigo Airlines Numeric Booking ID :[protected]
Due to some unforeseen reason I need to cancel my ticket.

I have spoken with Yatra.com support officer at [protected], they deducted

Ticket cost paid is 5219/-, Paid me after cancellation :- Rs 1297/- (Deduction approx.. 80%) for no reason.

Indigo airline is eating our hard earned money sitting on their relaxing chairs. Kindly do not buy any ticket from them.

They are doing fraud with their customers.

I need complete refund of my booking as I have intimated Indigo and Yatra immediately about this fraud after buying the ticket online and flight details are quite far away that is on 1st February 2017
Expecting you to do the needful in this.

Regards
Charanjeet Singh