IndiGo Complaints & Reviews

I Miss Olivia Dasgupta, booked an indigo ticket on 03.12.2016 at 16.45 hrs for Delhi to Agartala via Kolkata for 19.12.2016 amounting of Rs. 6189/-. Booking Reference Z7SD2F.
I have reported and got my boarding card and accordingly after security check while I was going board the bus in the Gate No. 10B of Delhi Airport, security personnel told me that I have luggage problem. I rushed and contacted the security personnel of Indigo....

I am writing this email in need of help to find out my cousin mobile. She forgot her mobile before entering airport. I requested indigo front desk agent to handover her mobile to her. She agreed and also I gave my contact information Incase if they have any issues. I wasn't contacted and my cousin also not received her mobile. It happened last week 11/12/2016 Sunday 7 am IST in Chennai domestic airport. Below is PNR of the passenger NG8R2U....

Sub: - FB9WKW CRM:01791926

The most worst customer support you guys have ever I faced in travel industry.
The first day when my flight was cancelled your call center staff informed me as a full refund for DEL LKO sector he can refund me some amount approx 2800 but if I need more compensation I have to write a mail to customer relation. Then I wrote a mail and got a call by a lady from customer relation.

After...

I had a booking from Kolkata to Bangalore on 18th December, 2016.My PNR no was C9QDTZ. My flight was scheduled to depart at 6:05am from Kolkata which was confirmed by make my trip on 16th Dec. But unfortunately the flight got rescheduled at 5:10am without any prior email notification. So when I reached the check in counter at 4:30am then I was informed that my flight has been rescheduled and I can't avail the same flight since the check-in...

I cancelled my 2 tickets with IndiGo some 20 days back. Yet I have not received my refund back after so many days even when I couldn't board one of those flights because of their mistake at the airport. And everytime I call their customer care, either I get different answers that doesn't satisfy my queries or they drop my call in between.
PNR- J6YVFV, XDL9ST...

My booking on 6 dec 2016 from kol to chandigarh and return from chandigarh to kolkota on 21 dec 2016 vide my pnr no jglfph sadden indigo change my flight and time via banglaore i want only indigo provide me flight same otherwise refund my amount imdtly,, telme about it,, in this time i contact with custom but furitfull result not
Received from indigo. Kindely imdtly take n/action and refund full refund.
I hope u help us
Kushal...

My daughter Bhawna Kashliwal was scheduled to fly from Kolkata to Guwahati in6E 207 on 13th December and come back from Guwahati to Kolkata by Flight no.6E 6248 on same date due a death case in the family.Her PNR No.was JGF76U.She was issued boarding card mentioning seat no.28D and gate no 19.She was waiting on gate no.19 and noticing that there was no boarding from that gate at about 1025 she contacted Indigo staff and was told that the...

This is regarding the cancellation of Flight No. 6E 283 from Delhi to Kolkata which was scheduled on 4th Dec'16 at 16:45.
I had booked a round trip and the PNR number is XFM22K. As the flight from Delhi to Kolkata was cancelled by the airline at the last minute, I had to book another flight!
The least I had expected was a timely refund! However to my sheer dismay, not only have I yet not received the refund, the customer care...

I have so many times raised my query and submitted the complaints through customer care but nobody not response so I have raise the compliant through this portal

My name is Karthikeyan, I have tried to book the ticket from Chennai to Singapore (International flights), when I was booking the pop-up comes that if I pay the 99Rs would "Get vouchers worth Rs. 899 for just Rs. 99", so I was paid the 99Rs and immediately got vouchers...

Hi,

I cancelled ticket from Indigo airlines from Banglore to hyderabad For that Indigo charged cancellation fees Rs 394 per ticket, that is fine i got agree with that .
But they are not returning the remaining money around Rs.955 saying that they will add it to my account from where I have paid. but i didn't get any refund after cancellation and deducting the cancellation fees.

Please guide how can...

This is the complaint, i had lodged on 11/12/2016 to your registered office as the person i talked to on 10/12/2016 was not ready to record my complaint on phone.

Quote
On 4th september 2016, i had booked tickets for my travel from mumbai to patna on 4th december 2016 and return from patna to mumbai on 10th december 2016. The ticket was booked in the name of prafulla sinha and vidyawati sinha. The pnr was mg9n8u.br...

My luggage has lost during the journey. I've not received my luggage at the conveyor belt as i reached my final destination. It contained a list of valuables. And i'm facing a lot of problems due to the inconvenience caused by your service.
Kindly look for the luggage and inform me as soon as possibles.
Mrs anita jha
6e5192
Del-pat on 14dec, 2016
[protected]...

That my son sri pratyush ku. Das's flight no6e139 from kolkata to agartala was to departure from kolkata on 14.12.16 at 9 pm. Accordingly he went to luggage counter for submit his luggage by 8.30 am as because he came to know by the announcement on display board that the same flight was delay and to be departure at 9.40 am. But the staff at counter deny to receive his luggage as said that the luggage receiving has already been closed. Than...

On 14th night i came from lucknow by indigo flight to delhi on 14th dec, 2016 at about 11.50pm. Through out the day on 14th dec, 2016 i was receiving messages that the flght is delayed. On 15th dec, 2016 at about 00.10 hrs when i went to checkin counter, i was informed that the flight is cancelled. No alternate flight was arranged but was asked to take indo-canadian bus from t3 terminal. I was told that i should pay for the ticket. When i...

My booking reference number is j895gc. The ticket is booked for 4 persons from lucknow to ahmedabad. One of the person wants to change his travel date from 25th jan'17 to 26th jan'17. I had booked all the tickets from the airport counter. When i went there to postpone it by a day. I was sent back saying that the cancellation can only be done online. Thats a rule. What kind of rule is this?
Are you there to facilitate your customers...

I had booked ticket on flight no.6e-271 from kolkata to chennai on 13/12/16 for rs.8074/-. there was cyclone and heavy rainfall on 12/12/16. and my friend called from chennai and told me that the airport runway was waterlogged so all flights were cancelled. but i did not get any information from indigo about cancellation of the above flight. after waiting upto 10pm on 12-12-16 i cancelled the ticket because if i did not cancel by 4am on 13-12-16...

We both booked a flight to travel from goi-ixc for december 7, 2016 and routing was goi-del-ixc at 1:15/3:30 connected with 6:15/7:15 arrival in ixc. After landing in ixc, we were advised at 5 am that flight will depart at 8:15 am. At 9 am, new departure time of 11am was given and actual boarding was announced at 11:30 am followed by all passengers boarding the flight. Pilot advised us at 1pm that flight has been cancelled and that we are...

I had a comfirm flight did my check-in then waited at boarding gate.. Since airport is a silent airport they don't make annocement on mike for missing pax.. But they should send their staff in the small boarding area n give a call so people don't miss there flights after check-in... I saw their register at least 20 people miss the flight bcas of indigo airlines careless attitude.

When other airlines like goair n spicejet can...

Dear concerned,
This complaint is regarding delay/no refund received agaist a cancelled ticket. Booking reff i7i9vf is cancelled on 18 nov 2016. Booking done in the airport booking counter through debit card. But flight was cancelled, called customer care several times but amount of inr 7361 is not yet credited to my account. Need refund immediately....

Today (14/12/2016) my indigo flight 6e 861 have to start from kolkata at 8.45 am tio agartala. But the said flight delayed for more than 2 (Two) hours. Due to that, i cant not join my office duties at 10.30 am for that reason my 1 (One) day salary has been cut by around rs. 800/-.
Please bring me back my rs. 800/- as early as possible or i will go to complain hon'ble court.
This is my humble request you to back my 01 day salary.br...