IndiGo Complaints & Reviews

Sir/Mam,

My name is Ketan Saraf, I and my three other friends have planned a goa trip from New Delhi. My scheduled flight from Delhi to Goa was on 13th November, 2016, departure time 10:15 pm. I was issued a boarding pass at around 9:25 pm and had checked in my luggage for the same, but unfortunately i lost my boarding pass in between the issuance and flight boarding, I requested the duty Manger to consider me to board this flight by issuing me a duplicate boarding pass but he stringent refused to do so, he even did not gave me sufficient time so that i could search that into my baggage’s. He said that nothing can be done regarding this.

I was thrown out of the airport and the Indigo staff did not helped me with any relief in terms of arranging early next flight for the destination.

The duty manager named Abhishek Sharma and Arun Budhwal, behavior was very adamant and created so much panic that time that i got very nervous and was not able to search for my pass at that point of time.

Because of this I had to wait for 14 hours at the airport to board the next flight to Goa, and paid 9, 500 rs to get a seat. These events caused a lot of trouble both mentally and financially, just because indigo staff did not cooperate.

I request you to please look into this matter, I have mentioned my details below

I have also attached web check-in, boarding pass. I have faith in Indigo’s management as a loyal customer and would be seeking justice in this case

Passenger Name: Ketan Saraf
Departure Date Time: 10:15 pm (13 November, 2016)
Destination: Delhi to Goa
PNR Number: EDL1QA

Thanks & Regards,
Ketan Saraf
[protected]

Hi Go indigo management,
I am extremely hurt and disappointed with the services provided by Mr Karan Kumur at the customer relationship management department and his attitude for being sarcastic over the phone and behaving in an untimely manner and would like to raise a complain for being unprofessional.

Go indigo is a huge company and how difficult is it to refund of Rs 4200 as I wanted to check the price and invite my very close friend for my birthday and was checking the price and in error booked the tickets and realized latter as and called customer support for merchant cleartrip and he was happy to help subject to go indigo reversal approval.

It's a shame, I have been loyal to Go indigo when ever I travel and choose this airline as preferred choice and now regret after speaking to him and now decided never to fly Go indigo airlines and he would refuse to take my complain over the phone and ask me to mark a mail again when there is already a mail sent for reversal request with the PNR.

I asked for his line manager Mr Amandeep Singh on call to express my dis satisfaction over his service and wanted to raise a complaint for not being emotional and understanding the situation, initially he refused and latter on being stern on speaking- he mentioned he is not there, he sounded he did not want my complaint to go to his seniors and investigation needs to be done of his line manager was on shift at the time of call.

Your company can afford to buy billions of dollars on new aircrafts for future business which is great for the industry so common people can fly as well but failed to connect with genuine customer like myself for being loyal for many many years.

I would be responding to social media on the service provided after I get a response on this mail.

It sounded his Manager Mr Amandeep Singh was there at work but Mr Karan did not want this escalate this issue and was avoiding a complaint for himself

Whoever is reading this mail needs to forward this mail to the operations management and the CEO of the company on how your staff is treating your customers, I wish this does not happen to other customers.

Your company has lost a loyal customer and has decided never to recommend your brand to anyone and decided not to travel with your brand in future due to the lack of human connect and understanding.

Policy and procedures are they in the company but above that is customer satisfaction.which is a big failure.

Kindly ask the highest authority to call me on my cell [protected] as highly disappointed customer.

Thanks

Sheldon.

We, passengers of Indigo flight 6E 292 KOL - GHY, Paul Syiem and Sharon Pariat travelled on 16 Jan 2017.

This is to inform you that I had checked in an empty golf bag. In order to keep it from flattening and creasing, we put a roll of cardboard sheet inside to protect it and had an expensive quality lock put on the bag. The bag had also been screened and cleared by your security staff. We had also requested for a fragile tag on the bag which was duly complied with. The gentleman who gave us the boarding tickets was Mr Zain who also agreed that the bag was empty.

However on arrival at Ghy airport and to our utter dismay, we observed that the lock on the golf bag was broken open. We would like to know the reason for this, that despite the bag having been screened and cleared by your security staff and a fragile tag put on it, still how come the lock to the golf bag was broken open and a plastic latch was used to secure the bag. This was definitely done at the baggage handling department.

This is a very serious breach of customers baggage safety and protection.The baggage safety standards have been compromised with.This is a very serious offence. How can we trust your airline with baggage safety and protection in our future travels with your airline?
How and why did this happen? I would like an immediate response to my complaint.

Paul Syiem and Sharon Pariat
Flight No: 6E 292. kOL - GHY

This is with reference to the inconvenience and harassment to senior citizen.
Mr S Das Mohapatra has booked flight in INDIGO from Bhubaneswar to Bangalore dated 17-JAN-2017.
He has gone open heart surgery and was flying to Bangalore to visit hospital for checkup.
Flight Details as below: -
INDIGO 6E-897
Name: -Suranjan Das Mohapatra
PNR: -ECRFMD
Flight Departure time: - 08:30AM
Boarding closes: -7:45 AM
After reaching airport around 6:55 AM, done with check-in by 7:26 AM(at INDIGO counter and all baggage are dropped ).With boarding passes he proceed to the security check in gate and completes the same around 8:02 AM. The indigo staff are very rude and did not allow to board the flight and said you are late. Even after multiple request mentioning heart conditions and health problem, they simply say no and asked to book next flight. If the customer has already done check-in at 7:26 am and flight at 8:30 am, why couldn’t the INDIGO staff came to security gate if they are really in a hurry to leave the flight before scheduled departure time?
Since the health was a serious issue, he has booked next flight amounting 6000 INR.
Please let us know why he was not allowed to board while he got the boarding pass mush before and report at departure gate almost 25 mins before scheduled departure time.
This is a serious harassment to a senior citizen heart patient and we are posting the same in social media in case not addressed immediately.
Is this because your next flight was empty and to compensate airlines loss?

I was a ticket from Bagdogra to Bangalore on indigo flight 6e958 on 15.01.20=
17. At security check the indigo person mr Amit has handed over my wallet to=
another passenger and offload me from the flight as I was demanded my walle=
t. After checking cctv footage they have collected the my wallet at Kolkata a=
irport. This forced me to take another flight I.e. SpiceJet sg3288 and indig=
o 6e716 to reach Bangalore. This cost me another Rs 16785/. I was given my w=
allet at Kolkata with less of Rs 2100/-. This caused me caused me mental and=
financial harassment. Hence I request you that kindly consider my case wit=
h the concerned air carrier to refund me Rs 18885/-.

Thanking you
Aswini Kumar sahoo

I booked the flight for jaipur to pune on 16/1/2017 via PNR num FDE2HQ and you guys are missed my luggage.i dont understand what the hell you are doing and what type of pathetic services you are providing.i called indigo pune as well as indigo jaipur but they both are unable to locate my bag and not providing me anu proper solution wat to do in this case

I was booked ticket from delhi to chennai on 14 jan but i having in airport in 1.00am.i completely automayic checkin boarding gate & checkin lead to confusion on boarding gate open i waited in long queue because only two counter for luggage drop in lead to miss my flight.but indigo staff tell give offer on 8500 for another flight is too high when compare to previous booking
Improper staff & miscommunication lead to missed my filght kindly take nessary action for indigo

I was there at the boarding counter 45 mins prior to the take off of the flight but rather they said that the boarding is closed. Even when I was standing at the queue I continuously asked the people employed there they said I still have time. And the girl who had to attend me said that ma'am just get out and if you have any problem don't travel with indigo further.

I traveled aboard 6E 346 from Bangalore to Mumbai on 20th Dec on seat 18B. Though, I don’t have the time to narrate this dreadful travel experience, but my discontent, anguish and consequent damage caused is urging me compellingly to share my enraged state of mind with the concerned.
The flight was scheduled to leave at 1020 Hrs. I reached Airport at 0900 with ample time at hand. I had already web-checked-in, had the hard copy, no baggage to book and hence proceeded straight to security check and casually glanced at departure screens. The flight 346 was missing from the flight displayed list. I approached the information desk which was over crowded with people to find the departure gate as # 15 and the flight status “on-time”. I sat at gate # 15 along with the other complement of passengers for about 1 hour (till 1020), not to find anybody from Indigo at the departure gate counter. Though the gate #15 displayed the fight details and destination correctly, but not a soul appeared from Indigo to let all waiting passengers know anything about delay or change of gate. Suddenly the display changed to Jet Airways (9W) flight and there started the obvious agitation from waiting passengers. Without even having any one from Indigo to come and inform the waiting passengers, the fellow passengers themselves managed to find that the gate had changed to #11 (probably). There was a rush moving towards a different found gate now. At the new, the departure shown now was 1100 hrs which meant a 40 mins delay. There was about half an hour waiting at the gate as the coaches were not available as conveyed by 2 Indigo ladies at the gate. There was no supervisor or no senior person to communicate with; leave aside a manager who could apprise and appease the crowd. Finally, comes the coach at 10 mins before the new departure time viz. 1050 hrs. The crowd, the overgrown gust and disorder was no less than a railway station.
Inside the aircraft, was the same syndrome. The next, nearly 2 hours of waiting in the aircraft was a harrowing and annoying experience by cabin crew giving arbitrary reasons of delay because of first 1) queuing up for takeoff - waiting for other planes to take off first and then we taxi to runway, then 2) waiting for Pilot/commander to arrive and fly the aircraft and then 3) time required for paper work.
It’s so clear that the cabin crew themselves had been ignorant of the reasons of delay, were not able to speak clearly and were presented as scapegoats to bear the brunt of incensed passengers. And then there was a limiting and intolerable, unexpected, brazen and apathetic announcement from the lady commander to discipline ourselves and maintain decorum otherwise the agitating passengers will be deplaned. This was audacious, too impertinent and highly insensitive - playing with harassed customers emotions - quite tyrannical. Instead of being apologetic and having some senior member to mollify irate customers; an oppressive tool was used.
Another unfamiliar and uncanny happening, amidst the stowed aircraft, flight 6E 346 (supposedly waiting for Pilot) – 10 passengers board the flight after “boarding over” announcement has been made. The fight which is supposed to take off at 1020 first and then at 1100 hrs is boarded by 10 passengers at 1225 hrs just because the aircraft is late and waiting for a never heard reason- “pilot not on board”. It’s laughable. It’s something; I am waiting for my Car driver at home.
All in all, it was an unusually, ill-managed situation and the airline should stand up to admit their apparent failure, replete with lack of empathy, unprofessional and gauche approach. It was a total fiasco.
The following questions are rather unanswered and no matter how hard one tries; it remains unanswered.
1) What stopped Indigo to deploy their ground staff on originally allocated departure gate # 15.
2) What stopped Indigo to communicate delay in departure and change of departure gate?
3) Why were the passengers taken on-board when there was a continued delay that was finally communicated as “no pilot”?
4) Where was the Pilot for the flight, for which we were called on time viz. no delay?
5) After the arrival of the Pilot on board, there was a further delay of nearly an hour, which was first announced by pilot as 15 more minutes.
6) All along, why was there a total absence of Indigo Senior-team-member/Manager to engage with passengers?
7) Do you leave the necessity of customer engagement with the airplane stewardesses/Cabin-crew or airport desk associates/clerks under similar scenarios of service failures?
You may like to check the veracity of above narrative and it’ll not be difficult to do as the entire passenger complement of 6E 346, would be more than happy to vent their long-winded raged thoughts to you.
It would not be out of place to request Indigo leadership to acknowledge and answer this.

I went to drop my mother Mrs. Shalini Chinchwadkar, 80 years old and wheel chair bound for Bangalore - Nagpur flight Indigo light on 12/Jan/2017.
We reached the airport at 5.15 for the flight on 6.05 but have to wait for wheelchair for few minutes.
When she went inside on wheelchair, she was denied entry in the airplane on the ground of late reporting.
We both requested the ground staff to please allow her on the flight looking at age and physical condition.
But the staff on the external counter was ruthless and rude and simply denied to help.
There was sufficient time to board her, but nobody came to help.
I had to transport her back to home, which is very difficult for her and book another ticket by paying additional Rs. 3800.
This inhuman approach of Indigo staff surprised me and our family and we went though a very bad day.
I know there are some rules and we should try to follow them. but at the same time, we should have some empathy for elderly, differently able and children, which Indigo has failed to showcase.

booking reference - C7G3YF
booking id[protected]
Date 12Jan17
Airlines - indigo
Flight - 6E 509
Bengaluru Nagpur
Departs- 06:05

I request to inquire and refund my ticket amount and take strict action against the culprits.

You please try to book a ticket yourself you will find the problem.
When I type in Mumbai it showa Bangcock, , when I try to type in my phone No. a message appears in Red that Country code is mandatory and you just CANNOT feed in the country code.I wasted 2 hrs, to get a ticket but could not.
Why cant you modify and make a simple software so that we Sr. Citizens are independent to do this simple chore or is it only on paper you want to show that you give discount to Sr. Citizen.
Finally I booked through " Paytm" just learn from them. there are always smart ways to work.

For my flight from kolkata to hyderabad (pnr- NEKJ5K) on 8th Jan 17. I Reached 1 hour before still they didn't let me check in. Staffs were so careless that they were not responding properly asking me to go from one counter to other. In help desk no one was available to respond to me or help me. And they didn't let me board. Neither they refunded my money nor arranged any other flight. I request them to refund my money.

PNR SGVY2U, flight 6E4677, mother wife & 2yr son denied boarding even when they reach T1 terminal 1hr before departure time, they were made to wait for 35mins in Queue & then denied boarding. It was bcos of careless indigo staff that my family was not allowed to board. Now instead of compensating they are simply not taking responsibility. Request tht the airline own up their fault and inadequate service. For which they should compensate us by giving us full refund and tickets to Bangalore on the as early as flight possible.

Dear Indigo Air,

How are you?

I am writing to direct your kind attention to following charges on my credit card:

31 Dec - Make My Trip - Safe Key GURGAON - ₹ 11, 186.00 DOING BUSINESS AS MMT - SAFE KEY PROCESSED ON 01 January, 2017 REFERENCE NUMBER AT170010011000010022656

I made reservation in 3 different transactions for Delhi - Baroda and back on 12 Feb and 14 Feb for total 6 people respectively.

In this particular transaction, I erroneously reserved for 12 Feb and 14 Mar via PNR ZH5UXK. As per policy I called Indigo Air within 24 hours to cancel return airfare on 14 March but the agent erroneously said it was not possible and cancel charges are Rs 2550 per sector per person making it Rs 5100 for 2 people for return airfare. This is absurd considering the total payment is Rs 5593 on proportionate basis.

Later after 2 days I called Indigo Air again and they said it can be cancelled free within 24 hours and earlier agent made an error but now they are unable to reverse the return airfare free of cost.

Please REFUND the charges i.e. half the charge of 11186 which is Rs 5593 for return airfare 14 march for passengers Anand Garg (83 years) and Mridula Garg (78 years).

They are my uncle and aunty and total 6 people are going to attend a wedding in Baroda from 12 Feb to 14 Feb 17. I again had to book yet another return airfare for these 2 people on 14 Feb 2017 vide PNR JDLMKQ.

Also please let me know if I need to go ahead and cancel the return airfare paying Rs 5100 as cancellation fee and what is the best course of action in this regard?

Looking forward to a favourable response from your end.

Thanks very much,
With kindest regards,

Abhishek Garg
[protected]
[protected]@gmail.com

Sir,

My son Vishal Sengupta came to New Delhi on christmas holiday. He booked his ticket in Indigo on 03 Jan 17 at 0620 in morning. On the ill fated day, the atmosphere was very gloomy due to heavy smog. The visibility was very poor and vehicles are not visible at a distance of 20 m. With great difficulty we manage to reach airport at 0545 hrs. My son was refused to board the plane by your staff. He repeated request fall in a deaf ear. He missed his class and money. Indigo refused to bulge a inch. They promised to refund the money. To my utter surprise only 781/- was credited in my account. It was not my fault to change the reservation and it was purely the decision of Indigo. I should get complete fund as I have never put the request to cancel the reservation. I and my family are regular customers of your airline and I never expected such a harsh treatment from your Airlines. Please go through the record and credit the full amount spend on the ticket. Your gesture will be appreciated.

I have booked a ticket on January 09, 2017 and payment was deducted from my account but I have not received any booking confirmation from indigo side and they told me not to book another you'll get your money back. My booking id is- 4cc1ae04f0e[protected] amount was Rs- 2327, still waiting for the reversal so that I can book another ticket soon. Don't know when they'll refund the amount.
The service of Indigo customer relations is not at par.

Regards
Sourav

Hi I travel frequently by indigo and this is the first time I am faced with such a cold behaviour from the staff...I hv booked my flight 6e 872 for a 4:05 check in and reached counter 2 min late .usually I checkin online but this time I couldn't as it was not getting done on the website...also the staff at counter had informed me 120 out of 145 people are boarded already and when I went to security after purchasing ticket for the next flight they were still enquiring if any of the passwngers were in line from the previous flight I vs missed...so definitelythere was a possibility of putting me in the flight which I very missed...but really I don't understand if a 2 minute delay really is so bad when indigo so many times delays flights ...and for a traveller like me this is the first I stance am faced with such an instance where in another carrier definitely would hv allowed...also when I booked for the next flight I had to almost pay the equal amount of fare...I hv made up my mind indigo I am not gonna take any of your flights from now on ...I guess u don't care

Sir
i reached airport well in time at kolkata due to long Que at the entrance i could not get the boarding pass, after request also none of the indigo authority helped me neither tried to give me seat in next flight in bargain asked me to give 13500/- rs for fresh ticket. still 35 min was remaining for the flight to take off..which caused embarrassment and financial loss..i have to go to other airlines ie jet airways after paying 16200/-rs to get the ticket and carry my journey ...request refund the complete fare..

LT COL S K TIWARI

Booking Reference Number- A5PVHI

Dear sir / madam,
I am disappointed by the response given by Indigo. I had booked the flight to travel from Goa to Chennai via Bangalore. The flight (6E 617 dated 13.12.2016) from Goa got delayed by one hour to arrive. Reached Bangalore one hour late. Baggage transfer at collection point was also delayed by responsible authorities. Later, when asked for flight 6E 617, from Bangalore to Chennai it was intimated that, flight got cancelled. When asked for alternate flights, no response was given. When tried for indigo customer care no one responded. Forcibly I have to stay in Bangalore and took care of lodging and food. Now I have to take care of my journey on my own. For Indian such treatment is unacceptable in India. Sir, I have also paid convenience charges. But, so much inconvenience is caused to me. Who will pay for all these. I want my flight amount plus stay at Bangalore because my destination was Chennai. Booking ID :-NF[protected].I hope you wil look into the matter. Booking of ticket was done through makemytrip and these people are also not taking responsibility. This type of harassment is intolerable. I have also validated my compliant by response from makemytrip and blame is given to Indigo airlines by makemytrip (please refer complaint ID: 1454746). Hence, you are requested to take the action at the earliest without any further delay in responsible manner.

This is in regard to the intentional mistake committed by the Indigo Airline with flight number 6E4217 and pnr status MDU8NQ.
I booked a flight from New Delhi to Thiruvanantpuram for my parents scheduled to be departed on 8th jan17 at 3:55 PM. Inspite of reaching the airport at 1 :15 PM and being done with the luggage check in and security check in before 2 Pm, my parents were deliberately denied entry on aircraft and the reason was provided that they showed up late on the gate. But as mentioned on the boarding ticket that the boarding time was 3 PM and my parents reached at the gates way before that. There was no announcement or flight display on the screens.
My parents being senior citizens faced a lot of problems yesterday, which in no was was acceptable. They were mistreated, misguided and emotionally harassed by the indigo officials. I have booked the return tickets as well, which I Had to cancel.