IndiGo Complaints & Reviews

Dear Indigo Air,

How are you?

I am writing to direct your kind attention to following charges on my credit card:

31 Dec - Make My Trip - Safe Key GURGAON - ₹ 11, 186.00 DOING BUSINESS AS MMT - SAFE KEY PROCESSED ON 01 January, 2017 REFERENCE NUMBER AT170010011000010022656

I made reservation in 3 different transactions for Delhi - Baroda and back on 12 Feb and 14 Feb for total 6 people respectively.

In this particular transaction, I erroneously reserved for 12 Feb and 14 Mar via PNR ZH5UXK. As per policy I called Indigo Air within 24 hours to cancel return airfare on 14 March but the agent erroneously said it was not possible and cancel charges are Rs 2550 per sector per person making it Rs 5100 for 2 people for return airfare. This is absurd considering the total payment is Rs 5593 on proportionate basis.

Later after 2 days I called Indigo Air again and they said it can be cancelled free within 24 hours and earlier agent made an error but now they are unable to reverse the return airfare free of cost.

Please REFUND the charges i.e. half the charge of 11186 which is Rs 5593 for return airfare 14 march for passengers Anand Garg (83 years) and Mridula Garg (78 years).

They are my uncle and aunty and total 6 people are going to attend a wedding in Baroda from 12 Feb to 14 Feb 17. I again had to book yet another return airfare for these 2 people on 14 Feb 2017 vide PNR JDLMKQ.

Also please let me know if I need to go ahead and cancel the return airfare paying Rs 5100 as cancellation fee and what is the best course of action in this regard?

Looking forward to a favourable response from your end.

Thanks very much,
With kindest regards,

Abhishek Garg
[protected]
[protected]@gmail.com

Sir,

My son Vishal Sengupta came to New Delhi on christmas holiday. He booked his ticket in Indigo on 03 Jan 17 at 0620 in morning. On the ill fated day, the atmosphere was very gloomy due to heavy smog. The visibility was very poor and vehicles are not visible at a distance of 20 m. With great difficulty we manage to reach airport at 0545 hrs. My son was refused to board the plane by your staff. He repeated request fall in a deaf ear. He missed his class and money. Indigo refused to bulge a inch. They promised to refund the money. To my utter surprise only 781/- was credited in my account. It was not my fault to change the reservation and it was purely the decision of Indigo. I should get complete fund as I have never put the request to cancel the reservation. I and my family are regular customers of your airline and I never expected such a harsh treatment from your Airlines. Please go through the record and credit the full amount spend on the ticket. Your gesture will be appreciated.

I have booked a ticket on January 09, 2017 and payment was deducted from my account but I have not received any booking confirmation from indigo side and they told me not to book another you'll get your money back. My booking id is- 4cc1ae04f0e[protected] amount was Rs- 2327, still waiting for the reversal so that I can book another ticket soon. Don't know when they'll refund the amount.
The service of Indigo customer relations is not at par.

Regards
Sourav

Hi I travel frequently by indigo and this is the first time I am faced with such a cold behaviour from the staff...I hv booked my flight 6e 872 for a 4:05 check in and reached counter 2 min late .usually I checkin online but this time I couldn't as it was not getting done on the website...also the staff at counter had informed me 120 out of 145 people are boarded already and when I went to security after purchasing ticket for the next flight they were still enquiring if any of the passwngers were in line from the previous flight I vs missed...so definitelythere was a possibility of putting me in the flight which I very missed...but really I don't understand if a 2 minute delay really is so bad when indigo so many times delays flights ...and for a traveller like me this is the first I stance am faced with such an instance where in another carrier definitely would hv allowed...also when I booked for the next flight I had to almost pay the equal amount of fare...I hv made up my mind indigo I am not gonna take any of your flights from now on ...I guess u don't care

Sir
i reached airport well in time at kolkata due to long Que at the entrance i could not get the boarding pass, after request also none of the indigo authority helped me neither tried to give me seat in next flight in bargain asked me to give 13500/- rs for fresh ticket. still 35 min was remaining for the flight to take off..which caused embarrassment and financial loss..i have to go to other airlines ie jet airways after paying 16200/-rs to get the ticket and carry my journey ...request refund the complete fare..

LT COL S K TIWARI

Booking Reference Number- A5PVHI

Dear sir / madam,
I am disappointed by the response given by Indigo. I had booked the flight to travel from Goa to Chennai via Bangalore. The flight (6E 617 dated 13.12.2016) from Goa got delayed by one hour to arrive. Reached Bangalore one hour late. Baggage transfer at collection point was also delayed by responsible authorities. Later, when asked for flight 6E 617, from Bangalore to Chennai it was intimated that, flight got cancelled. When asked for alternate flights, no response was given. When tried for indigo customer care no one responded. Forcibly I have to stay in Bangalore and took care of lodging and food. Now I have to take care of my journey on my own. For Indian such treatment is unacceptable in India. Sir, I have also paid convenience charges. But, so much inconvenience is caused to me. Who will pay for all these. I want my flight amount plus stay at Bangalore because my destination was Chennai. Booking ID :-NF[protected].I hope you wil look into the matter. Booking of ticket was done through makemytrip and these people are also not taking responsibility. This type of harassment is intolerable. I have also validated my compliant by response from makemytrip and blame is given to Indigo airlines by makemytrip (please refer complaint ID: 1454746). Hence, you are requested to take the action at the earliest without any further delay in responsible manner.

This is in regard to the intentional mistake committed by the Indigo Airline with flight number 6E4217 and pnr status MDU8NQ.
I booked a flight from New Delhi to Thiruvanantpuram for my parents scheduled to be departed on 8th jan17 at 3:55 PM. Inspite of reaching the airport at 1 :15 PM and being done with the luggage check in and security check in before 2 Pm, my parents were deliberately denied entry on aircraft and the reason was provided that they showed up late on the gate. But as mentioned on the boarding ticket that the boarding time was 3 PM and my parents reached at the gates way before that. There was no announcement or flight display on the screens.
My parents being senior citizens faced a lot of problems yesterday, which in no was was acceptable. They were mistreated, misguided and emotionally harassed by the indigo officials. I have booked the return tickets as well, which I Had to cancel.

Dear Sir/Madam – Indigo Management,

Good day. Was trying in different email ids of Indigo airlines but can’t able to reach in any of the mails. My self Gopinath Raman, doing my own business at Dubai. I had my business trip between 3rd December 2016 to 12th December 2016 in different locations. Have planned my trip from Coimbatore to Chennai on 4th December evening with Indigo flight ref- 6E-6364(this ticket was booked on 17th November 2016 as per my business meeting plans.

Reached to Coimbatore airport with taxi around 9.20pm (my flight time was 11.05pm), had some arguments with my taxi driver since he was asking after drop higher payments. After I sorted out with my taxi driver and about to enter the security one of your staff called Mr. Kiran stopped me and told I should not board the flight since I consumed alcohol. What’s his problem (how he knew I had alcohol when even I didn’t speak to him) if I had alcohol and I used to drink in all my flights. He says it’s against your law with your flight terms and conditions. I agree I consumed alcohol while I travel, but I never had any arguments or any harsh talks with any of your staff/airport authorities. When the airport security checked with me allowed inside airport to board what his problem to stop me?

After this I visited your counter office at the same airport and was asking for branch manager to clarify about the issues. When I was enquiry about my hold of my travel, there is staff called Ms. Shewta informed me I can’t travel for the same reason and when I asked for customer service number to call them she is refused give any number of Indio flights contacts. When I keep on asking her she is making fun of me and asked me to call the 100 police number and laugh at me. It’s really hurt me lot. This is the way your esteemed organization customer service behaves to your clients? how informed the person sitting next to him is her manager. Was discussing with believing he the manager but still they said wrong info and I found later someone there as manager.

Finally, I called 100 police number and once the police arrive the airport Indigo counter is shut down and can’t able to find any of your staff there. And the police office called someone from airport to find indigo staff and I surprised to see a new face shown as the manager and giving apologies in front of police. Meanwhile the flight I support to travel is about board and they forcibly cancelled and refund my ticket.

Next day I was had two of my business meeting at Chennai and I can’t able to meet my client on time. And I have booked by hotel at NK Grand park at Pallavaram, Chennai and lost my hotel one day rent also. I totally lost all my time and money only because of your staff members behaviors and poor services

Am just writing this mail to make notice to the management to provide proper customer service and teach them how to behave in service oriented industries/corporates.

After the above incident happens, I am totally avoiding to travel in indigo on these days. Thanks for your past services.

Thanks & Regards,

Thanks & Regards,

Gopinath Raman
Managing Partner
Bianco Interior Decoration LLC
PO Box No. 117959, Office No.605, Churchill Tower,
Business Bay, Sheikh Zayed Road, Dubai. UAE.
M: +[protected]| Phone: +[protected]| Fax: +[protected]
E-mail: [protected]@biancointeriors.com / Web: www.biancointeriors.com

Respected sir
I was travelled wid indigo 6e 679 flight no on 7th jan fro. Delhi to hyd.
Pnr u87zfs
Syed suneeruddin
Actual seat no 20d
But i settled at seat no 16a or 16b or 16c beacuse 3 seats we have friends i hope may b 16a i drop my head phones at back pocket of opp seat...

I sincerly requesting to you kindly considere my request n try to deliver following address

Thanks®ards

Mr syed suneeruddin
H no 16-2-835/d/1/a
2nd floor sankeshwara bazaar
Aidabad... Hyderabad
Land mark near iop pump.
Cell [protected].

Dear sir/madam,

I was flying from delhi to mumbai today with pnr m6j9hi. I received my boarding pass at 2:19 for a 3:05 flight even though i had reached the airport at 1:45. The security check-in took time and i reached the boarding gate at about 2:40-2:45. I didn't waste anytime anywhere and followed all the procedures. The boarding gate had closed and they didn't let me board the flight and were extremely rude and insensitive. I am a frequent flyer and have never faced this kind of an attitude by any other airline under a similar situation.

Just now I am about to travel from Guwahati to New Delhi from flight no-, I have faced an worst policies of Indigo Airlines in Lokpriya Gopinath Bordoloi International Airport, Guwahati. My laptop bag, which is my hand baggage is also added to the weight of Checked in Baggage. What type of policies Indigo have? I have not faced this type of situation in any airport. All airlines have standard policies except Indigo airlines. If indigo needs money for their survival then they can simply ask. But how can they change their policies from Airport to Airport. Rs.400/- extra is not a big amount for me but Indigo should have ethics and principals in their work.

I will definitely not going to travel by Indigo in near future not will refer anyone to travel by your airline. I will think that I have donated Rs. 400/- to indigo existence.

If Indigo needs any further assistance do let me know.

I had travelled by Flight 6E 357 (Hydbad to Blr on 5th Jan17). Despite a fragile sticker due to poor handling there is a tear near the handle. A Ms Akshita of Indigo Baggage handling took photos and details and also asked me to drop a compliant separately.
I have now used this as a platform to do the same and also attaching photos for the same. Often this is an issue i face with Indigo and hope this time atleast my loss is made good.

Request the Indigo team to kindly help in getting the same repaired or the bag replaced.

Dear indigo
Manager

I m GAURAV KUMAR I book a flight from BHUBANESWAR TI DELHI. I pay the ticket ammount by master card unfortunately my mobile got network problem than my ammount have detected from my account. My ticket PNR (UIPC2B). Than I received a email my ticket STATUS was on hold because Payment issue Than again I pay ammount the ticket status was confirm. So I pay DOUBLE ammount on 1ticket
So plz refund my pay RS 6245

The manager
Indigo airlines, gurgaon
Dear sir, i have booked my round ticket on 31 dec 16 from bangalore to lucknow (Journey date 13 may 17) and from lucknow to bangalore (Journey date 11 jun 17) but my ticket is not generated till today. My transaction id is 1c8d4eda[protected] for inr 21552/-. I have complaint to your office on 03 jan17. My complaint no is i9t65z. They told me that sir your ticket is not booked so you book your ticket once again and this amount will be reverse in your account. Till today sir i didn't received my amount.

Hi,
Iam Kavita Nishchal.I traveled by Indigo..6E 652 from Delhi to Patna on 3/1/2017.At Patna airport I didnot got my one luggage out of four.One trolley American tourist of pink colour.I had given written complain to Indigo office at Patna.A concerning lady told me to collect luggage from Patna airport today.Tpday I made call thirty times on given number.After much effort someone picked my call and assured to call back whenever she got further information from uper head bt still she didn't called back to me.Iam being calling on same number bt no one picking my call.In the luggage one Samsung Galaxy note two cellphone.That phone belongs to my husband Dr.Navneet Nishchal.He is a practicing doctor and same number of above cell phone given to patients...we r in big trouble so please do as soon as possible.Please proved our luggage.Iam attaching complain paper and call details with this mail for proof.

I was supposed to board a flight from New Delhi to Kochi on 24.12.2017 at 6:25 AM(6E 223). We checked in on time but due to a heavy rush at the airport(it was one day before Christmas), we arrived 5 minutes late at the boarding gate. Mr Upendra who was present there was extremely rude to us (my parents are senior citizens) and did not let us board the flight even though the plane had not yet departed. We had to buy new tickets which for three persons costed around Rs56000(we were on a package tour so going the next day for Rs 30000 was not an option).

I agree it's a silent airport but the airlines do make announcements for passengers who are late( the airport officials told me so).

So basically if these flights are 5 to 6 hours late, its all right but if a passenger is 5 minutes late he has to pay 56000.

Is this a new strategy to loot unsuspecting passengers?
All this chest thumping about low cost airlines and being on time are of no use when the experience is that of a passenger bus.

I request the airlines to refund our Rs56, 000. Else, we have no option to approach the consumer court.

I had a journey from mumbai to chennai on 24 with 6e 431 pnr no. Ahnfpr.
I had put my luggage for on fragile when i received at chennai airport i was in a rush to catch taxi, when i reach home i opened my baggage and checked i was carrying laptop which i found damaged i immediately rush to airport to book a complaint on this there i meet a assistant manager name aksar who ask me to leave airport. I reached airport with in 5hrs. He even didn't advice me i have a return flight from bangalore to mumbai on 2nd jan with in the airport there is a baggage claim counter i reported there too they guided me to book a complained on website. Hope you will take necessary action against my issue.

Why to mark fragile!!!

Dear Sir/Madam,

I would like to inform you that I had transit flight from HYD to GAU on 30th December/2017 with the follwing details:
Airlines Name: Indigo Airlines
1. HYD to BOM, PNR - L6DGUY, Flight Number: 6E - 819
2. BOM to GAU, PNR - L6DGUY, Flight Number: 6E - 813
But at the time of boarding (HYD airport), authority informed us that we can't broad due to the flight-delay (HYD to BOM) and we can go only at the next day only.
As per the the your respected organisation's policy they should provide us the accommodation for the same but your authority disagree to provide us the accommodations.
Authority not properly assist us as well as telling some unreasonable sentences like if you guys want I will return you the ticket fare.

I would like to notified that I am losing one very important day with my accommodations expenses.

Please take necessary action for the same.

Thanks a lot.

Regards,
Ratan Kumar Nath
Email: [protected]@gmail.com
Contact No(s):[protected]/[protected]M)

Sir,
I was travelling by indigo flight with my kids flight no 6e 696 on 15.12.2016. I recd my trolly bag golden brown coloured in broken condition. I talked to present staff they informed me to email to deptt.
I hv emailed to customer. [protected]@goindigo.in on 18thdec and after so many times. They denied to compensate. And called to them so many times. My seat no is 18 d, e, f.
Kindly do earliest.
My con no are 00243863, 01980259.
Complained register was not available with the employee and not available on their booking window.
Kindly help us earliest.
Meenakshi jain, email [protected]@gmail.com

Sakshi jain, [protected]@gmail.com

Mobile no [protected]

Hi, this morning me and my parents had flight 6e 964 from mumbai to del, we arrived at the check-in counter 5 mins late (Though we were in the check-in queue for 15 mins, but since there was no passenger call, we held our place in the queue) and were told that the counter for this flight is closed. The crew member, who called for flight 6e 964 passengers, opened the counter for me, but denied my parents to check-in, saying we cant allow more passengers. They later charged 7000rs to book another flight for them, that took them a whole day to reach the native place. My question is - if the check-in counter is already closed why is the call for passengers being made at all? 2. If you are still calling for passengers does it not clearly mean you can still help them board the flight? 3. What kind of professionalism you are showing by allowing one passenger out of 3, when all have come together? 4. Do you have no regard for senior citizens? 5. Does a 5-min delay in check-in mean a big money-minting opportunity for you, as you charged my parents 7000 rs extra to get them on next flights, that too hrs apart? I demand refund of my money as this is highly unprofessional and shows the ignorant and selfish attitude of indigo.