IndiGo Complaints & Reviews

Flying on 1 jan delhi to mumbai to 6e-665,
1. This is absurd, if i have done a booking with a travel portal, it has happened in last two travels that the mobile indigo app does not recognise the pnr no for check in
It shows "you have no booking with indigo" and doest allow to check in and pre confirm our preferred seat
2. The airline site however recognises the pnr to automatically allocate a middle seat always, do you think we adore the middle seats and are dying to get one, i'm sure no we are not, if you have done auto check in then have the courtesy to allocated window or isle seats.
3. Your staff seems to have lost all their basic service industry mannerism, they don't check the tickets, they don't know the status, they have a denial for everything until they are asked repetitively to check and they have a straight face which is a total pissing look and hates the fact we have to fly with your airline
Jyoti kamaal
+[protected]

I am sure I booked my ticket for 25th jan 2017 from Jaipur to pune but my ticket showed 12th jan I don't know how its possible and those opeople are not refunding atleast my half cash or helping me with the flight for 25th jan .customer care people are clueless that how can they help and the worst experience ever I got with indigo people, so either they give my half cashback or book me flight for 25th jan and they canceled my ticket for 12jan upon my saying but when I asked for shifting my dates before making cancellation they were not able to help there also .last thing I am sure I did my flight for 25jan not 12th jan they should check with their portal thing

We have got and info against our flight 6E6518, pnr BC2C3Q through SMS that the deperture time is rescheduled from 19 hrs to 20.55hrs. But while enquiring at the customer care and requesting them to accommodate us in next day flight or, refund the money. The customer care centre after lot of persisting not allowed to take the call to a supervisor and kept us on hold till the line got disconnected in 4 occasion after 15 -20 minutes. However they kept on saying that the flight is rescheduled at 20.10 hrs which is a blatant lie as the SMS said 20. 55 hrs. While customer care provide such misinformation which creates huge inconvenience, it is Indigo as a corporate indulging in such wrong and unethical practice which is against values and causing harassment and inconvenience to its passengers. In such scenario how we get compensated for such harassment. I want this message to reach top management of Indigo- and hold them responsible for such harassment and expect them to redress such complaints and issues. After coming to airport targeting 20.10 hrs we discovered that it was further delayed to 21.15 hrs and there is no provision to provide this information through SMS as we have complained earlier. If this is the foundation of Indio as a Indigo user from today onward I will never use and recommend Indigo anybody. I never felt so hopeless by using an airline.

The Indigo flight from Bhubaneswar to Hyderabad on 01 Jan 17 was rescheduled three times. My wife and three year old daughter who were supposed to travel in it, waited in the airport for 3and half hours decided to go out to manage some food for my daughter but got slightly late when returning back. They were denied boarding by the indigo authorities... Literally no assistance was provided by indigo authorities.

Respected Sir,
I am submitting my complaint as under:
With an intention to travel from Bangalore to Nagpur on[protected] by IndiGo Flight No.6E509 of 06-10 AM
I have purchased an Economy class ticket with goibibo by paying an amount of Rs.6, 902/- it is a confirmed ticket bearing (PNR-NHBQ7E)
I am a senior citizen aged above more than 66 years.
I am an Advocate by profession practicing at High court Bangalore.
On[protected] I reached Bangalore Air port at 04-30 AM
I found the Indigo airlines ground staff made all indigo passengers for all the destinations to stand in one and the same queue. I also stand in the same queue.
And by the time i reached check in counter No.32
they informed me that i am late and the check in is just closed and refused to give the boarding pass.
I informed them that since 4-30 AM I am standing in the queue and nobody informed me about the same.
And in fact there was no body from the Airlines to at least ask the Nagpur passengers to come and take the boarding pass early.
The person sitting on counter No.32 in a rude manner asked me to go to the IdiGo booking/receiption counter.
I went to the IdiGo booking/reception counter and found a huge queue.
I informed/conveyed my problem, to the staff who is a lady.
She toled me that I have to pay and additional amount of Rs.2, 500/- so that she can book my ticket in their 2:30 PM flight.
I tolled her as to where I should stay till 2:30 PM in such a clod weather.
She did not respond.

I asked her to cancel my ticket and refund my amount, she refused to do so.
I was informed that without the permission of IndiGo I can not go out of the Airport.
I asked them to allow me to go out of the Airport, but there was no response and after repeated requests i was allowed to go pout of the Airport at 7 AM.
in this way actually I was compelled to be under illegal and wrongful confinement and detention of IndiGo authorities of Airport Bangalore from 4:30 AM to 07 AM.
The IndiGo staff both at check-in counter and reception counters were extremely slow.

That actually there was a quarrel in between the staff of counter No.33 and the other passenger, who was questioning the very rude behavior of the staff.

Later I came to know that some of their flight was already delayed and some of them were even cancelled.
I am extremely disappointed by indigo airline services.

As Bangalore airport is silent airport staff should have informed people/passengers and formed separate queue for people who have to board first.

Even after standing in queue and staying with them from 4:30 to 7 AM i.e. for more than 2 and half hour the ground staff management of IndiGo at Bangalore airport were the reason for my suffering and wrongful as well as illegal detention against my will.
I found the IndiGo staff was looking towards me as if I have committed a crime by demanding the refund and refusing to purchase ticket by paying an additional amount of Rs.2500/- of 2:30 PM flight of IndiGo and commenting unreasonably.

For the above reason i was upset and have to return to my house.

Hence I humbly request your good self to return my ticket amount and direct the IndiGo Airlines to pay compensation of Rs.5/- lace towards the mental, as well as actual physical harassment to the complainant in the very clod early morning of[protected] at Bangalore Airport, hence this complaint.

For
"SRK Consultants"
No146/1, Hegganahalli,
First Cross, Andrahalli Main Road,
Vishvanidham post
Bangalore-560091
Ph. No.[protected]
email id: [protected]@rediffmail.com

PNR Y71PUI: Due to delayed flight due to Fog in Bangalore, we missed Bangalore to Ranchi flight. 7 passengers were put to hardship We had to stay overnight in Bangalore and catch next day's flight. Refund being offered is rs. 3500 as against total cost of over rs.72000. Please consider the refund amount since situation was beyond control
B.chandra shekhar

I had tried to book two tickets on[protected] for the journey date[protected] from Lucknow to Bhubneswar, but due to some technical problem of your website I could not get PNR your website showed 'OOPS' message.The mobile number for booking tried is [protected] and email id is [protected]@unionbankofindia.com. In this regard I have sent many emails but still amount not refunded to my account.

For the proof, my statement is attached with this message.
Kindly settle my claim as soon as possible.

I have booked for flight on 28/12/2016 but did not get the ticket.
Name: SANKARDAS K, booked for 9 passengers on 28/12/2016
My account got debited with Rs.39402/-

I got three messages quoting TXN IDs
TXN ID 97a7750fa3e[protected]
TXN ID 0f2ecaf60e0d[protected]
TXN ID 6203e7cd7ba[protected]

When queried the official told that the full amount would be credited back within 2 days. I have not received the amount yet. Request early action

Dear sir,
I had booked indigo ticket [pnr: udcrht] from the indigo website on dec 29, 2016. I was charged a convenience fee of inr 600 for payment of the fares through credit card.
When, at this point of time government of india is pushing for online payments, an indian company for its indian operation of flights is levying considerable amount of money for online payments. Does not it violate the spirit of order passed by the central government?
Earnestly request a reply which will mitigate the issues faced by you to accept on line payments for which you are charging additional amount. Further, suggest a method for payment without penalising the customers.
Thanking you,
Yours sincerely,
Indranil bandyo

This is to bring your notice that I missed my flight today and was unable to reach office . I am very unhappy with the conduct of Indigo staff as well. I reached airport at 5:26 and I was at gate at 5:28 and I went to Counter where I was told to come in queue as there is time for check in. I was in queue until I reached counter of boarding pass at 5:45. I was told the counter is closed. Meanwhile there was no announcement made. I requested multiple times and informed them that I was told to be in queue all the time. But I was rudely answered despite my polite requests. I want to lodge a formal complaint. Please acknowledge this as a formal complaint. Kindly confirm all my claims with CCTV footage. I have also lodged formal complaint in this regard to GoIndigo. I have mentioned the misbehaving conduct of Indigo staff at Airport and forced delay and denying my right to travel despite all the payments and reaching in time. Please send an acceptance to my email address. Sincerely yours

I had indigo flight at 9 AM from indore to delhi on 30 dec 2016.
Flight got delayed frequently by 1 hr then 2 hrs and got rescheduled to 12:50 pm.
Cause of delay was not due to any natural reasons. Delay was Due to internal issues of indigo i.e delay in previous flight.
We have to face the consequences of such delays as our complete trip get disturbed.

Executives at the indiogo help us with no solution other than cancellation or take there next flight. They dont even take initiative for making adjustments with another airlines.
This type of behaviour creates mental harrasment.

This issue is frequent with indigo. Last time we had the same issue with indore to goa flight which was cancelled for no reasons.

Dear Sir/ Madam,

I had been booked for a flight for Dubai bound to depart on the 29th of November (PNR-DBGT5D ) dated 7th Sep 2016. I cancelled the said booking on the 8th of Nov and was advised that the amount (Rs. 5402) would be credited within 7-10 working days. I waited for a month and the money was still not refunded. Customer care(Mr. Ram Prasad) and the back office(emails dated Dec 7, Dec 14, Dec 21) seem clueless and don't hesitate in keeping you on hold and disconnecting your call. It's the 29th of December now and the customer care still refuse to update me on the said issue. The supervisors on the other end refuse to accept the phone call.

This is by far the WORST experience I've had with any airline which include Air India, Jet Airways and Spice Jet (Indian flights on the Dubai- Mumbai Routes). I have proof to back me up.

With no response from all means of communication on the Indigo Website. I await any response from Indigo through this forum.

Sincerely,
Beverley Lobo

I had planned a emergency travel with my 8year son from delhi to kolkata on 29th dec 2016 for a personal emergency.I had reached the airport well i time at 7.00 am for a flight scheduled at 8.20am however even after issuance of boarding pass and security check in the ground staff did not announce on boarding and when i checked with them at 8.00am they said boarding gates closed.I was not allowed to board and hence to miss my flight.I had to bear a loss as cancellation would not get any refund.And they also charged rs38000/ for next flight.
Please find the passenger details below:

name:ananya sarkar
pnr no:acdujq
date:29/12/2016
flight no:6e 377
name:shourajit sarkar
along with me and my son 1 others passenger were not allowed to board as there was no announcement for boarding and even after checking on time they said boarding gates closed and passenger full.
Please help me in refunding the ticket amount.
Thanks

We had booked our ticket on your flight 6E 502 from Chennai to Pune on the 2nd January 2017.

We had called on the 28th December at 5:07 PM, to enquire the fare difference if we changed one ticket from 2nd January to 8th January 2017.

Customer support staff disconnected the call without informing the fare difference. To our dismay when we called to enquire he had already changed the date to 8th and that we need to pay 13000/- for the same.

He was not able to understand our request for fare details and went ahead to change the date without our confirmation.

We would appreciate if you could change the ticket to its original itinerary i.e. 2nd January 2017.

I traveled from delhi to hyderabad on 13.12.2016 via indigo airlines. I went to hyderabad for a conference; tcs-2016. But the airlines misplaced my luggage at delhi only and when i reached hyderabad, they said, they could not find my luggage. After hundreds of phone calls, the staff did not provide me with a satisfactory statement. Since, my phone calls were unanswered, therefore, on 14.12.2016, i went to the hyderabad airport, which was again very torturous. Airlines took three days to trace my luggage. They totally ruined my trip. It was too much mental harassment. I got sick, the reason that i am complaining after 15 days of the incident. I missed all important international talks of the conference. Please tell me, if there is anything that i can do. Where should i complaint? Can i demand some sort of compensation for this mental torture as well as for travelling to the airport regarding my problem?

In the honourable consumer dispute redressal forum
Near kot naka
Thane maharastra

Complaint no ; /2017
Surendra kumar tripathi
E-601 laxmi park,
Thakurli, kanchangaon,
Distt; thane (Ms) 421201 complainant

Vs
Indigo, globe aviation limited,
Level - 5, tower - d, global business park,
M. G. Road, gurgaon, 122002 opposite party

1. The complainant had booked a flight no 6e 3175, with opposite party having their office at gurgaon and carrying on business all over india and other countries, from igi airport new delhi to mumbai vide pnr no vcn 6 mg on 2 dec 2016, copy of the itinerary is attached to the complaint as exhibit “a” to this complaint, the scheduled departure was 1300 hrs., further the complainant for onward journey to ernakulam had booked a connecting flight from mumbai to ernakulam by spice jet flight 163 vide pnr no vg8qte on 2 dec 2016. With departure time at 1635 hours. The purpose of journey was to attend the marriage of my sister’s grandson at guruvayur on 3rd dec at 0700 hrs and further planned to visit trivendrum, by train no 16344 vide pnr no.[protected] in 2ac, from trivendrum to madurai in train no 16724 vide pnr no [protected] in 2 ac from maduarai, to erode in train 16340 vide pnr no [protected] in 2 ac. And from (Renigunta) tirupati to kalyan in train no 16352 vide pnr no [protected] in 2 ac and back to kalyan for which rail reservation and hotel were booked and confirmed. The copy of the train booking is annexed to this complaint as exhibit “b”
2. All these rail reservation and hotel bookings had to be cancelled without refund due to flight delay and misconnection to get sg 163 as per schedule departure of spicejet flight from mumbai at 16.35 on 2 dec 2016. Since opposite party could not make any arrangement to reach complainant to mumbai before 1635 hours and thus the flight to cochin (Ernakulam) was missed.
3. On several requests to the agents of the opposite party has not made any arrangement in favour of the complainant to enable him to reach ernakulam on the same date and even later so that further schedule of journey could be completed and booking amount of railway and hotels could be saved.
4. The flight no 3175 of the opposite party was delayed for more than 6 hours and departed at 1800hrs on the date due to reasons best known to the opponents and therefore the complainant couldn’t reach ernakulam, and attend the marriage of my relative and further tour to trivandrum, madurai and tirupati could not be completed on which the complainant has lost significant amount, time and efforts.
5. The opposite party was informed by email for the inconvenience, but opposite party has done nothing in favour of the complainant except boarding complainant to mumbai by 6e 155 at night 2300 hrs for mumbai, where my wife being a co-passenger had to suffer lot of inconvenience for 14 hours stress, and was faint at airport at delhi and mumbai. The airport authority must provide clipping for the same. No medical aid was provided at new delhi or mumbai, where airport staff was available and watching the condition of my wife without putting any effort to either help me or call doctors.
6. The complainant has suffered heavy financial physical mental loss due to deficiency in service of the opposite party.
Prayer
The complainant most respectfully prays to honourable consumer dispute redressal forum at thane district.
1. To call for the necessary records from cctv installed at new delhi airport on the date 02/12/2016 and mumbai airport on 03/12/2016 to verify the facts of my statement
2. Direct the opposite party to pay damages of rs, 200, 000/- for deficiency in service, physical mental agony caused to my wife being co passenger.
3. Any other damage as may be deemed fit by the honorable forum in such matters

Complainant in person
Surendra kumar tripathi
E-601 laxmi park, thakurli
Kanchangaon, distt thane
421201 (Ms)

To the management of indigo,
With a lot of dissatisfaction and anger i write this letter. I had morning flight from hyderabad to bangalore on the 16th of nov 2016. I reached airport on time. Got my boarding pass, i had excess luggage as i had an international flight to take from bangalore. I was going for employment purpose. Flight no: 6e 151. While i was in the que to pay for the extra luggage i noticed there were three european (In a group) customers, who were having a payment issue. They were telling to your counter staff that they have been cheated. You may check the cc tv footage for that particular date and time to verify the same. I wasted a lot of time in the “q”. If the counter staff felt it is too late to receive the payment for excess luggage they should have told me at that point of time and done an alternate arrangement for me. Card was swiped at 0744am. Post paying an amount of 8, 000/inr i moved to security check. Before moving to gate no: 24 (Seat allotted to me was 12d) i had a quick coffee as i was tired of standing in the q, i am a sugar and cholesterol patient. When i reached at the gate, the counter staff (A girl) told me gate is closed. This was at 0817am. Flight departure time was 0840am. When i questioned here why was there no announcement and also as a general practice with all other fight company why did someone not even bother to check for the customer or called the customer, which most of the flight company dose, the answer that i got was “we can’t use our personal mobile to call customer as we don’t have company mobile, we can’t spend our money. This made me really upset, how can someone treat customer like this, when you are working in a service industry. I still feel there was a scope of letting me in. Many flight company are flexible and they accommodate customer request. I had to go back. When i went back the same counter where i paid for my excess luggage the counter person recognized me and was shocked to see why i was not allowed. All this could have happened because you must have been over booked. I felt cheated. Next indigo flight was at 1135am. I couldn’t take that flight as my international flight from bangalore was at 1320hrs. I am a middle class employee. My ticket was booked by my company. Now i had no choice but to buy a fresh ticket from spice jet which was cheaper compared to indigo. As such there is a crisis of money these days. Luckily i had credit card. I used the same to pay for my next flight with spice jet.
Now the other issue is till now i haven’t been refunded my excess luggage money of 8000/inr.
Flight no: 6e 151
Passenger name: asi arun kumar reddy
Seat no: 12d
Sequence: 27
Pnr: v92thc
Excess luggage: 30kg
Issued by: pr4
Can you at least refund my money. As such during demonetization this money matter a lot to me, as such i had so much problem at the airport as i didn't had any excess money.

Booked delhi to mumbai flight for 04 jan 17...paid Rs 5267/- by net banking thru billdesk..pl issue ticket for Shahbaaz Akhtar...M I Akhtar . Bank transaction no is HSB[protected]GAAMRAZQ7...Problem was due to slow server...pl issue my ticket or refund the money in my account...an urgent action is requested..the ticket is for my son shahbaaz akhtar from delhi to mumbai.

Dear Sir/Madam

This is to bring to your kind notice that we have chosen your esteem services over others in order to ensure that we can have a hassle free travel all the time

But it has been a very unpleasant experience with your services as we being clients for a flight from Goa to New Delhi( Flight Indigo Airlines 6E-332 dt. 16/12/2016 booking id:- NF[protected], 13:50-16:25). We reached airport at around 12.45 am and joined the cue and soon realising there was a lot of rush because of multiple delayed flights we requested the in charge there from your airlines to help us pass through but they were rude and were argumentative and didn't help. After few minutes i had to confront and tell them I may miss my flight because of their negligence. To my surprise they started blaming me instead for 'No Show' and said its late and we cant let you board the flight. I asked for assistance of any possible manner but they were rude and didn't care. In front of me more than 10 people would have boarded for the same flight. No help with the rescheduling process as well. You can understand very well the mental trauma which the passengers might have gone through at that point of time with all the above narrated experiences though the passengers have reached the airport/counter well before the scheduled time.

Further, the passengers had tried to web check-in since 24 hrs but there was a server error on your front thus the passengers are not at fault. This is a sort of experience which we never ever expected at yours end and at present cultivated a very valid reason in my mind whether airlines are fulfilling their standard services towards woman and children safety and hassle free traveling in a well organised way.

You can check the CCTV footage at Goa Airport at yours end in order to ensure the times as specified by me and the efficiency of the company person and sever at which the concern passengers were waiting for the issuance of Boarding pass and deposit of baggage to reconfirm the deficiency of services at yours end rather been considered as an allegations from my side.

My humble request to you to consider the under mentioned points

1. To take appropriate action against the agency/persons who were responsible for management of cue
2. To take appropriate action against the manager of site for your company who didn't had a word with the concerned passengers in a constructive way rather than in a destructive way which surely tempers the reputation of the Indigo Brand as a whole and customer friendly approach towards customers
3. To refund the 100% flight charges which were paid at the time of booking after due satisfaction of deficiency of services at yours end
4. To compensate 200% of the flight charges paid as a financial penalty over and above the 100% refund of flight charges for the mental trauma which the passengers have gone through with worst of services/deficiency of services provided at yours end

Also needs to be mentioned is that I have a strong feeling that tickets had been over sold and we were intentionally not allowed to board. Also i took the flight by AIR ASIA later and did see in front of, the clients were made to board in an Indigo flight even 12-15 minutes before departure.

Hope you shall find the above detailed complain and request in order and do the needful at the earliest

Regards
Nitish Agarwal
M:[protected]
[protected]@gmail.com

Hi Team,

My Father & Mother in law's has traveled by Indigo Flight from Dubai to new Delhi on 19 Dec 2016.

At New Delhi airport, their RED Sky-bag Trolley bag went missing and was recovered at airport after 3-4 hrs after flight has landed in New Delhi.

Bag was found opened in the airport and after checking the bag we have discovered that money from wallet inside the bag is missing from the bag.

Issue is reported at airport to the Indigo operation team and same things have communicated to them. Indigo operation team has also taken the pics of the bag after it is recovered in airport.

They themselves told us to report the incident by a mail to
customer.[protected]@goindigo.in.

Please find other details :

Passenger Name : Manoj Kumar Gupta && Mamta Gupta

Booking Reference : L73MMV

Numeric Booking Id :[protected]

Date : 19 Dec 2016

Flight Detail : 6E 22 ( Dubai to new Delhi )

Missing Items From Bag :

1. Money -- Total Rs. 41000 ( 20 Notes --2000 Currency Notes & 2 Notes --500 Currency Notes)

Also due to this my in-laws unable to board their connecting bus from New Delhi railway Station and they need to book tatkal tickets from irctc for this.

Kindly look into the above issue and please refund the stolen money and railway tickets amount.

Let me know if anything required from my side. I have mailed to customer relation indigo but till now i have not got any responce from INDIGO side.

Regards,

Hari Gupta

Ph: [protected]