IndiGo Complaints & Reviews

Myself and my wife had a flight from Bangalore to Raipur (PNR-GYJ4NJ-via Indore) on 16th Dec.
We reached the airport before time, did check-in and were off the security check before boarding time.
During boarding I was pulled out because apparently the airlines do not allow powerbanks in check-in luggage which was neither communicated at the counter, or through email/sms.
My wife who was 8 months pregnant was allowed to board and by the time I was back to the boarding gate after resolving the issue of powerbank.
Indigo staff closed the gate and denied me boarding which was unethical as I was called out at the last moment and the indigo staff was all the way with me during this incident.
No one cooperated with me and behaved very inappropriately by not letting my pregnant wife to de-board or let me in with the luggage left unattended in the airport premises in one corner. This caused a lot of mental and physical stress to both o[censored]s.
Also, airlines denied rescheduling my flight and asked me to buy a fresh ticket initially and later saying no flight available for the day. We had to and able to still book the flight for the same day costing 28, 575 Rs. from Bangalore to Raipur (via Mumbai-PNR AD7IVQ/YDSHUT) through third party website. I would like to report complaint against the rude behaviour of indigo staff and miss management in Bangalore airport and a compensation for the tickets.

Hi

I traveled through Indigo from Delhi to Bangalore on 2nd Dec 2016 with my family to attend my sister's wedding in the next Morning.
When we reached Bangalore, what i found that out of 3 luggage, I only received 2 of my luggage and 1 of them was missing.
I talked to thr Lost baggage department and they gave me a number and assure me that I will get my bag on very next day in the morning.
In that bag I have my wife's Important medicines, clothes to wear in wedding, any many important things.
I atleast called them 100 times on the given number but no one picked my number and didnt got any response from there side.
Due to which I have to bear a very heavy loss that I told to the Indigo department.
After so many days of conversation with the Indigo department one of the customer care executive called me and try to blame me that all the loss was happened because of me as they advise thr customers to put all the important things in thr hand bags and just did nothing to my concern problem.
I just got the very stupid reply from thr side after so many days that I have attached in with the complaint.

I have to bear so heavy loss due to thr pathetic service.
My Sister's wedding got ruined and my wife health issues happened that is only because of them and they just gave me a simple reply to give feedback to thr concern team.

I want to file a complaint against the airline and the staff due to which all the things happened .
I need the full compensation of all my losses from the airline and a strict action against them.

Thanks
Karan
[protected]

On 19/12/2016, our flight was from Guwahati to Bangalore, when we arrived Bangalore, we did not get a single baggage in the conveyor belt. We informed your ground staff and they assured us to get the baggage in our address. However, this is very much unfortunate that we had to face this kind of situation which creates lots of difficulties for us like buying new dresses for each family member o[censored]s in a new place. This is not only difficulty,...

I Miss Olivia Dasgupta, booked an indigo ticket on 03.12.2016 at 16.45 hrs for Delhi to Agartala via Kolkata for 19.12.2016 amounting of Rs. 6189/-. Booking Reference Z7SD2F.
I have reported and got my boarding card and accordingly after security check while I was going board the bus in the Gate No. 10B of Delhi Airport, security personnel told me that I have luggage problem. I rushed and contacted the security personnel of Indigo. They raised the point that I was carrying a portable mobile charger inside my luggage and I was held up there for security reason and did not allow me to avail my flight even after it was removed from my bag.
I am a 2nd year Medical Student of Lady Hardinge Medical College and a frequent flier of Indigo Airlines. Today I was carrying a wheel chair with me for my mother who needed it urgently today post 12 pm. I was held in the Delhi Airport and nor did they accommodate me in any other connecting flight to Agartala. I booked another ticket with Rs. 10000/- just to travel to Kolkata from Delhi and around Rs. 3941/- to travel from Kolkata to Agartala.

Hence, in total around Rs. 14000/- was spent and I lost the whole day, which hampered my suffering mother because of non availability of wheel chair.

So I think a strong action should be taken against them (indigo personnel) and refund of Rs. 6189 + Rs. 14000/- should be initiated immediately.

This type of harassment to a single female passenger at 06.00 am in the morning is not acceptable from Indigo Authority in the City of Delhi.

If I do not get my refund from the Indigo authority, I will be compelled to go to the Consumers Court for necessary action.

I am writing this email in need of help to find out my cousin mobile. She forgot her mobile before entering airport. I requested indigo front desk agent to handover her mobile to her. She agreed and also I gave my contact information Incase if they have any issues. I wasn't contacted and my cousin also not received her mobile. It happened last week 11/12/2016 Sunday 7 am IST in Chennai domestic airport. Below is PNR of the passenger NG8R2U. Kindly help me to find mobile. Please let me know if any questions.

Sub: - FB9WKW CRM:01791926

The most worst customer support you guys have ever I faced in travel industry.
The first day when my flight was cancelled your call center staff informed me as a full refund for DEL LKO sector he can refund me some amount approx 2800 but if I need more compensation I have to write a mail to customer relation. Then I wrote a mail and got a call by a lady from customer relation.

After the conversation I get the situation that she will not refund my full amount from PAT DEL LKO. Lady told me she can process full refund for DEL LKO amount and additionally send me a Voucher worth 1000 within 72 hrs.
Which should be 2800 + 1000 but Neither the lady told me the amount nor I asked because I already been informed from call center the amount is something about 2800. After the conversation I check my mail she processed refund for only 1682 INR. I mean to say how it can be so less if you book you flight within 2-3 days prior to departure. Its my frequent route and I never got fare less than 3000(DEL LKO).

Any how I understand it can not be processed again so I have to keep 1682 INR only as a refund for the destination(PAT DEL LKO) which I booked in 5600.

On top of all - For the 1000 Voucher which was committed by customer relation to deliver with in 72 hrs I am chasing for last 18 days. I called 3 times your worst customer support team which only can assured me for next 72 Hrs with no result. Sent the mail to customer relation to remind for voucher but guess what.. again No reply.

Don't know Its my bad luck or its a regular cheating trick of you guys.
When I asked where to complain about this matter, customer support ask me to drop a mail on same ID customer.[protected]@goindigo.in . God bless Indigo with such a team.

My English can be poor but hope you all can understand.

If not Call me
Subhash Chandra
+[protected]

I had a booking from Kolkata to Bangalore on 18th December, 2016.My PNR no was C9QDTZ. My flight was scheduled to depart at 6:05am from Kolkata which was confirmed by make my trip on 16th Dec. But unfortunately the flight got rescheduled at 5:10am without any prior email notification. So when I reached the check in counter at 4:30am then I was informed that my flight has been rescheduled and I can't avail the same flight since the check-in is already closed. Moreover I was also informed that I can't even be accommodated in any other flight. The manager of Indigo in Kolkata airport was extremely rude and refused to listen to me. I was also told that I won't even get any refund for the same.
It was an extreme mismanagement. How can a flight be rescheduled only on the basis of SMS(which unfortunately didn't even reach to me) and no email notification? I have attached the screenshot of the email herewith. Please look into this matter so that I get refund for the same.
I am going to take further actions if I am not given proper justification for the audacious behavior of Indigo Staff(Manager) in Kolkata check-in desk and extreme case of mismanagement and misbehavior.

- Hiya Roy.
Email id: [protected]@gmail.com
Phone no: +81-[protected].

I cancelled my 2 tickets with IndiGo some 20 days back. Yet I have not received my refund back after so many days even when I couldn't board one of those flights because of their mistake at the airport. And everytime I call their customer care, either I get different answers that doesn't satisfy my queries or they drop my call in between.
PNR- J6YVFV, XDL9ST

My booking on 6 dec 2016 from kol to chandigarh and return from chandigarh to kolkota on 21 dec 2016 vide my pnr no jglfph sadden indigo change my flight and time via banglaore i want only indigo provide me flight same otherwise refund my amount imdtly,, telme about it,, in this time i contact with custom but furitfull result not
Received from indigo. Kindely imdtly take n/action and refund full refund.
I hope u help us
Kushal kumar verma [protected]

My daughter Bhawna Kashliwal was scheduled to fly from Kolkata to Guwahati in6E 207 on 13th December and come back from Guwahati to Kolkata by Flight no.6E 6248 on same date due a death case in the family.Her PNR No.was JGF76U.She was issued boarding card mentioning seat no.28D and gate no 19.She was waiting on gate no.19 and noticing that there was no boarding from that gate at about 1025 she contacted Indigo staff and was told that the boarding is over.She was also told that the flight was scheduled for gate no.19 but afterwards changed for gate no 18 due to some technical problem.But no such SMS was received by the passenger.Again iof there was any change in gate no.it was the duty of the company to depute a staff at gate no.19 to take passengers to gate no.18.This is a very wrong act on the part of the airlines causing heavy financial losses and mental disturbacnce to my daughter.Please reply...Santosh Kumar jain

This is regarding the cancellation of Flight No. 6E 283 from Delhi to Kolkata which was scheduled on 4th Dec'16 at 16:45.
I had booked a round trip and the PNR number is XFM22K. As the flight from Delhi to Kolkata was cancelled by the airline at the last minute, I had to book another flight!
The least I had expected was a timely refund! However to my sheer dismay, not only have I yet not received the refund, the customer care refuses to entertain any calls! Amazed at the callous attitude of this airline I can only request for a refund ASAP as it has already been more than 10 days.
PS: With this ridiculous customer service, doomsday ain't far indigo !
Apoorba Mitra
[protected]
apurva.[protected]@gmail.com

I have so many times raised my query and submitted the complaints through customer care but nobody not response so I have raise the compliant through this portal

My name is Karthikeyan, I have tried to book the ticket from Chennai to Singapore (International flights), when I was booking the pop-up comes that if I pay the 99Rs would "Get vouchers worth Rs. 899 for just Rs. 99", so I was paid the 99Rs and immediately got vouchers...

Hi,

I cancelled ticket from Indigo airlines from Banglore to hyderabad For that Indigo charged cancellation fees Rs 394 per ticket, that is fine i got agree with that .
But they are not returning the remaining money around Rs.955 saying that they will add it to my account from where I have paid. but i didn't get any refund after cancellation and deducting the cancellation fees.

Please guide how can i get my remaining money back.
Will be very thankful to you.

Regards,
Vijaykumar YM
booking reference J5RCWL
Numeric Booking ID[protected]
date of booking 01/12/2016
date of cancellation 09/12/2016

This is the complaint, i had lodged on 11/12/2016 to your registered office as the person i talked to on 10/12/2016 was not ready to record my complaint on phone.

Quote
On 4th september 2016, i had booked tickets for my travel from mumbai to patna on 4th december 2016 and return from patna to mumbai on 10th december 2016. The ticket was booked in the name of prafulla sinha and vidyawati sinha. The pnr was mg9n8u.
I completed my travel from mumbai to patna on 4th december as scheduled. However on 10th december 2016, when i reached airport to my utter dismay, i was told the following:
1. My ticket has been cancelled on 6th october at my request
2. That indigo has refunded about rs. 13000 to my american express card
3. I was not allowed to travel

I had never cancelled my reservation. Indigo had never informed me about cancellation of my return ticket. All the trouble and consequential financial losses should therefore be on your account and therefore i must be adequately compensated.
I have now re-booked my ticket through goair for travel on 15 december 2016 for rs. 35172/-.
Please therefore look into the matter and adequately compensate me for the financial losses on account of ticket fare, stay charges and losses on account of my absence from my office for 5 days.

P. K. Sinha
[protected] - unquote
Please send me your reply urgently. It was unbecoming of your corporate office to not even acknowledge a complaint.

Regards,
P. K. Sinha

My luggage has lost during the journey. I've not received my luggage at the conveyor belt as i reached my final destination. It contained a list of valuables. And i'm facing a lot of problems due to the inconvenience caused by your service.
Kindly look for the luggage and inform me as soon as possibles.
Mrs anita jha
6e5192
Del-pat on 14dec, 2016
[protected]

That my son sri pratyush ku. Das's flight no6e139 from kolkata to agartala was to departure from kolkata on 14.12.16 at 9 pm. Accordingly he went to luggage counter for submit his luggage by 8.30 am as because he came to know by the announcement on display board that the same flight was delay and to be departure at 9.40 am. But the staff at counter deny to receive his luggage as said that the luggage receiving has already been closed. Than he move to customer desk for help to receiving his luggage. But the behaviour of the staff at customer care was so brutality and annoying without helping my son. Than he try to entry by all his luggage to boarding the flight at 9 am and some one of your staff said that the flight is now ready to take up. He demoralized and felt help less what to do. No body come forward to help my son. On having harassment by your staff he book current flight online by rs.5015/- which was at 2.30 pm. But on proper inquiry he came to know that the said flight was delay. Than he enter to the flight with his all luggage with very horrible condition lastly his luggage was received manual with a rough comment by your staff near the airbus. After entry in to the air bus he
Cancelled his current booking by loosing of 2800/-. The entire lose of money was due to non-cooperation and chaotic management of the system by your organization. This complain may be treated as notice for the consumer court of law for harassing and mental torture by your staff at air port without any fault of the passenger.

Your reply in this matter is solicited to solve my mental agony against your carelessness supporting to the passenger.

On 14th night i came from lucknow by indigo flight to delhi on 14th dec, 2016 at about 11.50pm. Through out the day on 14th dec, 2016 i was receiving messages that the flght is delayed. On 15th dec, 2016 at about 00.10 hrs when i went to checkin counter, i was informed that the flight is cancelled. No alternate flight was arranged but was asked to take indo-canadian bus from t3 terminal. I was told that i should pay for the ticket. When i went to bus they told me that i should pay in cash and card is not acceptable.in these days of demonitization it is very difficult to get cash from atms and i had only 3500 rs with me and there was no atm with cash nearby. I was forced to buy bus ticket with my meagre cash. I have proceeded to ludhiana where i am on official work. Now as my cash has gone for bus ticket, instead of attending to official work i have to be in atm queue hunting for cash in a alien place. This is the worst experience i faced in my life. Next time i will not travel by your airlines and will advice my friends so

My booking reference number is j895gc. The ticket is booked for 4 persons from lucknow to ahmedabad. One of the person wants to change his travel date from 25th jan'17 to 26th jan'17. I had booked all the tickets from the airport counter. When i went there to postpone it by a day. I was sent back saying that the cancellation can only be done online. Thats a rule. What kind of rule is this?
Are you there to facilitate your customers or make them suffer?
I have mailed 2 days back on the indigo website also, asking them to guide me, but, no reply from there too.
Why such a lethargic behaviour. Your airline is supposed to be a very professional corporate one. But, it seems i am being proved wrong.
Another matter is why am i being charged 2250/- for cancellation? I only want to postpone by a day, not cancel my ticket. What kind of rule is this? Whay am i being charged such an exaggerated amount?

I had booked ticket on flight no.6e-271 from kolkata to chennai on 13/12/16 for rs.8074/-. there was cyclone and heavy rainfall on 12/12/16. and my friend called from chennai and told me that the airport runway was waterlogged so all flights were cancelled. but i did not get any information from indigo about cancellation of the above flight. after waiting upto 10pm on 12-12-16 i cancelled the ticket because if i did not cancel by 4am on 13-12-16 i would not get any refund. i got refund of only rs.5299/-. subsequently i cam to know from their website that the above flight 6e-271 was suspended. so it is quite clear that indigo waited for all passangers to cancel their tickets so indigo can get rs.2250/- per ticket as cancellation charges. and then later they announced suspension of flight. this is unfair trade practice and they should refund all passangers full ticket fare.

We both booked a flight to travel from goi-ixc for december 7, 2016 and routing was goi-del-ixc at 1:15/3:30 connected with 6:15/7:15 arrival in ixc. After landing in ixc, we were advised at 5 am that flight will depart at 8:15 am. At 9 am, new departure time of 11am was given and actual boarding was announced at 11:30 am followed by all passengers boarding the flight. Pilot advised us at 1pm that flight has been cancelled and that we are returning back to delhi arrivals hall. On arrival, it seems like "top magmt" was posted to recieved and process passengers with two options 1. Accept bus transportation to ixc to be departing once all willing to travel by bus are collected at one point followed by processing of their bookings by an agent
2. Accept refund and navigate our own way to ixc

Important ps: we were the first 2 passengers in the line and accepted ground option assuming it was going to be taxi fare but agent advised that it was going to be a common bus on handing our boarding passes back so we both categorically opted out and requested refund. Since lots of passengers were to get partial refunds, agent handling us (Wearing a badge from indigo with messge "yes i can") reviewed our itinerary and advised that
1. We both endured 12+ hr of delay followed by cancellation
2. As well as indigo unable to neither offer us alternate means to arrive at ixc nor fulfill our request to return us to goi (Our home), he will process our bookings for full refund (To be actually processed by zindigo customer care department with a promise that we will both get a phone call by end of the evening from that team confirming the same as well as refund information).
3. We never recieved any communications from anyone from indigo airlines after hiring and paying for a taxi ride to ixc to date
4. When we contacted indigo today, we are told that our zticket was modified to show just goi-del flight meaning agent initially processed us to be part of bus quota and either forgot or missed to process our tickets for claims.

We kindly urge you to fulfil the full refund promise as given by delhi supervisor since this trip caused us 22 hr of delay, inconvenience, fatigue, stranded at transit point as well as inr 6, 500 we paid for taxi services to get to ixc.

Hoping to hear back from you asap
Dr. Rocky sharma
Dr. Stephen macleod
Ph: [protected]