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IndiGo Complaints & Reviews

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Last updated Mar 15, 2024
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IndiGo reviews & complaints page 214

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G
GouravKG
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Less refund received

Address:560103
Website:Indigo, Make my trip

My parents were supposed to travel on a trip to Bangalore from Kolkata in January 2017. We booked a round trip via Indigo on Make my trip. (Booking ID - NF[protected], with PNR: OH7Y5B.

My father however, had an accident due to which my parents have decided not to travel, since he is partially bedridden now.

As per the ticket, we are supposed to get back a refund of approximately 10000 to 11000 rupees after...
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D
deepali kaul
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Complaint about delay in flight

Address:Mumbai City, Maharashtra, 400093

I am a passenger traveling for Indigo 6E 404 from Nagpur to Mumbai. My PnR no. is V618FY. My flight has been delayed for more than 2.5 hours on 30th November 2016.

There was no message send to me regarding the same. Your staff seems to have a lot of attitude for people in service industry. Well that's your choice how you train your people but it's definitely my problem that I will reach Mumbai now at 12:30 instead of 10 which...
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A
Anjana Dhand
from Mumbai, Maharashtra
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Supervisory acted with absurdity

Address:Kolkata, West Bengal, 700052
Website:www.goindigo.in

I was with baggage exceeding 15 kgs, had to pay for the excess. First I waited for 10 mins just for the amount to be paid then I went to 2nd last counter to pay as usual nobody was present. Again waited for 15 mins, went to other staff to atleast take payment and take my baggage. Only 10 mins was left to boarding time and as requested to supervisor she just spoke with utter arrogance as I am a beggar begging to let me board in. She just ignored...
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P
paddya ghetlya
from Nagpur, Maharashtra
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Complaint about the inflight services

Address:Nagpur, Maharashtra, 440030
Website:www.goindigo.in

This is Abdul Wahab Shaikh a frequent indigo passenger would like to complaint about the awful experience I ever had . I was travelling along with my family from Kolkata to Nagpur dated on 24-Nov-16 with the flight number: 6E404 which departs at 17.55 from Kolkata. it’s actually about the awful behavior of flight attendant named Nilam Rahtod. She was really rude, irresponsible, negligent and novice as well. Now let tell you the complete...
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F
feodore
from Eraniel, Tamil Nadu
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Reg. Chennai Airport Indigo Airlines Manager- Arjun

I travelled from USA to chennai and I booked ticket from Chennai to Trivandrum through Indigo Airlines and I was told that there is a charge for additional luggage and also indigo airlines has international travelers luggage concision.
I reached the airport 2 hours earlier and went for check in they told i need to pay Rs.7600.00 for additional luggage. They don't have flight from USA so they cannot give concision for my luggage. br...
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D
Dipesh Kaji
from Bhopal, Madhya Pradesh
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Property irregularity report

Address:Indore, Madhya Pradesh, 453441
Website:www.goindigo.in

Sir, on 25th November 2016 my flight was from Delhi to Indore in Indigo airlines and as I was getting late I left my luggage at the airport only intimidating the receptionist there who told me that my luggage will be send in my given address. But its been 2 days and still i have not received my luggage and what i am being informed is that my request has been forwarded to the concerned department . Its my humble request to send my luggage...
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A
ashu942
from Coimbatore, Tamil Nadu
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Refund

Address:New Delhi, Delhi, 110085
Website:goindigo.in

I am commander ashish mittal serving in indian navy.
i am a regular passenger of Indigo. my registered mail id is [protected]@gmail.com
my registered mobile number is [protected]

the issue here is as follows:-

1. in last 24 hours i have booked tickets for 6 individuals. in which four time its mine own reservation.

2. by mistake, due to some confusion, i have booked ticket from coimbtore...
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B
bnmittal
from Mumbai, Maharashtra
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Extortion before emplaning the flight

Address:Mumbai City, Maharashtra, 400051
Website:Indigo

On 01 nov 16, i alongwith my wife brijlata mittal travelled by indigo flight no. 6e 3216 scheduled to leave mumbai for delhi at 1050 am. The pnr number was ji9ijb. We two are aged 77 and 74 years. We reached the airport before time and took a pre-arranged wheeled-chair for my wife. After booking of three baggage, at the check-in counter, we proceeded for security check with only one hand baggage. On completing the formalities, we were waiting...
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Address:Gurgaon, Haryana
Website:www.goindigo.com

Hi,

I'd like to give some feedback on my unpleasant experience in kathmandu airport on the 18th of november, 2016.

My friend and i were travelling back into delhi after a wonderful long weekend in kathmandu.
At check in, my friend and i realised we had made the foolish mistake of letting our indian visas expire by a couple of days and rightfully your staff refused to let us travel.
We were approached...
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D
Dipakranjan Ray
from Kolkata, West Bengal
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Non refund of a cancelled ticket. pnr zghl2h

Address:Kolkata, West Bengal, 700060
Website:Indigo Airlines

I purchased a return ticket online from indigo website in the name of mrs. Suktara ganguli on 07.10.2016 and cancelled the same at about 10 a. M. On 18.11.2016. I received a mail from the airlines that a sum of rs.4800 has been deducted as cancellation other charges and i was to get a refund of rs.3239 which was lying in my credit. Since then more than days have passed i am yet to get the refund. I am very unhappy, because when i travel by...
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A
Ashiq Syedali PichiVilaakam
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Cancelling ticket without confirmation

Address:Thiruvananthapuram, Kerala, 695026
Website:www.goindigo.in

I bought a ticket.. Cok to tvm.
After that i got a message from indigo that my flight time rescheduled. Then my ticket were cancelled without my confirmation. But i bought ticket from via.com. They still have my ticket confirmed.in indigo my ticket is cancelled.
Pnr: p78lxi
Via.com booking no :fmn1yf3ujs4
What can i do.?
How can i retrieve it?
.....
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M
Mir Zaheer Uddin
from Kolkata, West Bengal
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Lost Baggage by Indigo Airlines

Address:Kolkata, West Bengal, 700094
Website:www.brandjet.co

Dear Consumer Board.

I returned to Hyderabad from Dubai, UAE, on flight 6E 25 INDIGO Airlines, which arrived 19/Aug/2016 at around 3 PM. At Hyderabad International Air Port. India.

My luggage, I Checked in with 2 Bags at Dubai International Airport which was supposed to land with me in Hyderabad but i got only 1 baggage my second baggage tag No. 6E[protected]. has apparently been completely miss-placed and possibly...
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DEL to GOI 6E 505 (arrived in GOA at 12:45 am 23/Nov/2016)
PNR L69BRI
Luggage TAG [protected]

Expensive Liquor stolen from check in luggage.

The Lock was broken and an expensive bottle of Johnny Walker Gold Label Limited Edition worth Rs 8000 was stolen from the bag.
The zip was fine and i took notice of the broken lock when i reached my hotel in North Goa. Also, the luggage tag was peeled...
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N
Nathaliemi
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Suitcase spoiled and rubbed

Address:Gurgaon, Haryana

I was traveling november 17 frm KTM to DEL 6E32 at check in in KTM they did not allowed my cabin baggage ( small black suitcase. they told me to take camera and computers that I will not pay for it) so I found a small locker in my purse and pu iron.. I quickly did and forgot a pocket inside as it was kind of pressure it was more then 2 hours prior of departure. In Delhi I waited 30 mms to have my bag on the beld than I went straight for my...
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Address:560016

This is very very bad experience this time traveling in Indigo. It seems Indigo is simply doing business to loot and cheat people. The tagline of Indigo is "On-Time", i think that is only for Public display, Indigo itself doesn't follow his tagline.
On 19th Nov(sat), i had to fly from BLR-BBS on 6E-6724 @5.40 A.M morning,
PNR: HBE2FG, but i reached @Boarding counter, Bangalore @4.55 A.M but they simply denied me to give the...
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M
Megha Taunk
from Bengaluru, Karnataka
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Didn't allow laptop bag as handbag after a 7 kg cabin luggage

Address:Bangalore, Karnataka, 560049

Usually I traveled with 15 kg check in baggage, 7 kg cabin luggage and a laptop bag as handbag baggage with indigo airlines. My spouse traveled with the same combination on 20 November from Indore to Bangalore. I too had this combination on 21 November. But at check-in counter a female indigo staff Tulika Bhatt Acharya didn't allow to consider laptop bag as hand baggage...
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S
shrutianand85
from Mumbai, Maharashtra
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Did not allow boarding so indigo could draw more money from me for rebooking

Address:Gurgaon, Haryana, 122002

My flight was on sun, nov 20th. 9:20 am.
At airpot 2 hours prior for a 9:20am flight. Followed queue to boarding pass collected boarding pass more than an hour before departure time. At security few baggage scanners were out of service. Fought for a queue for baggage scan.. Then again fought my way to security scan. Could only manage to reach boarding gate at 9:05. There were still 15 minutes before flight departure and all the chaos...
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G
gouri1
from Bengaluru, Karnataka
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Need refund of rs 1600

Address:500082

My mother travelled in indigo, 6e-845 hyderabad - delhi on 13th november.

Pnr-qe88ka

Shes a senior citizen. She had two bags with her.

One weighing 12 kg, other weighing 11 kg.

She was charged rs 1600 and the receipt was not given.

This is not the way to harass senior people.

Can indigo look into it and see that she gets her rs 1600 back?
br...
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S
Sandeepbholu
from Gurgaon, Haryana
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Received broken handle and torn luggage at baggage counter

Address:New Delhi, Delhi
Website:www.goindigo.in

Dear sir/mam

I had travelled on 16 Nov 2016 from Delhi to udaipur through indigo airlines flight 6E-751. During checkin at Delhi airport I have handed over my trolley bag in good condition but I received broken and out of order handle and torn trolley bag which is now non manageable. After landed udaipur I tried contacting your officials but they asked me to register the online complain. So I just wanted me to reimburse the...
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Address:Mumbai City, Maharashtra, 400097

I had booked two tickets on Mumbai-Ahmedabad sector with PNR Y6GP2V for 13th Dec. I am getting call saying timings have changed and delayed till 1650 Hrs. This timing is not suiting me and my both tickets needs to be pre-poned at no cost to me, as it is totally Airlines decision. I have dropped two mails on 2.11.16 and 20.11.16 but I did not get any reply. When I contacted the Indigo to lodge complaint on 20th Nov, and he says the complaint...
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