IndiGo Complaints & Reviews

I have booked for flight on 28/12/2016 but did not get the ticket.
Name: SANKARDAS K, booked for 9 passengers on 28/12/2016
My account got debited with Rs.39402/-

I got three messages quoting TXN IDs
TXN ID 97a7750fa3e[protected]
TXN ID 0f2ecaf60e0d[protected]
TXN ID 6203e7cd7ba[protected]

When queried the official told that the full amount would be credited back within 2 days. I have not received the amount yet. Request early action

Dear sir,
I had booked indigo ticket [pnr: udcrht] from the indigo website on dec 29, 2016. I was charged a convenience fee of inr 600 for payment of the fares through credit card.
When, at this point of time government of india is pushing for online payments, an indian company for its indian operation of flights is levying considerable amount of money for online payments. Does not it violate the spirit of order passed by the central government?
Earnestly request a reply which will mitigate the issues faced by you to accept on line payments for which you are charging additional amount. Further, suggest a method for payment without penalising the customers.
Thanking you,
Yours sincerely,
Indranil bandyo

This is to bring your notice that I missed my flight today and was unable to reach office . I am very unhappy with the conduct of Indigo staff as well. I reached airport at 5:26 and I was at gate at 5:28 and I went to Counter where I was told to come in queue as there is time for check in. I was in queue until I reached counter of boarding pass at 5:45. I was told the counter is closed. Meanwhile there was no announcement made. I requested multiple times and informed them that I was told to be in queue all the time. But I was rudely answered despite my polite requests. I want to lodge a formal complaint. Please acknowledge this as a formal complaint. Kindly confirm all my claims with CCTV footage. I have also lodged formal complaint in this regard to GoIndigo. I have mentioned the misbehaving conduct of Indigo staff at Airport and forced delay and denying my right to travel despite all the payments and reaching in time. Please send an acceptance to my email address. Sincerely yours

I had indigo flight at 9 AM from indore to delhi on 30 dec 2016.
Flight got delayed frequently by 1 hr then 2 hrs and got rescheduled to 12:50 pm.
Cause of delay was not due to any natural reasons. Delay was Due to internal issues of indigo i.e delay in previous flight.
We have to face the consequences of such delays as our complete trip get disturbed.

Executives at the indiogo help us with no solution other than cancellation or take there next flight. They dont even take initiative for making adjustments with another airlines.
This type of behaviour creates mental harrasment.

This issue is frequent with indigo. Last time we had the same issue with indore to goa flight which was cancelled for no reasons.

Dear Sir/ Madam,

I had been booked for a flight for Dubai bound to depart on the 29th of November (PNR-DBGT5D ) dated 7th Sep 2016. I cancelled the said booking on the 8th of Nov and was advised that the amount (Rs. 5402) would be credited within 7-10 working days. I waited for a month and the money was still not refunded. Customer care(Mr. Ram Prasad) and the back office(emails dated Dec 7, Dec 14, Dec 21) seem clueless and don't hesitate in keeping you on hold and disconnecting your call. It's the 29th of December now and the customer care still refuse to update me on the said issue. The supervisors on the other end refuse to accept the phone call.

This is by far the WORST experience I've had with any airline which include Air India, Jet Airways and Spice Jet (Indian flights on the Dubai- Mumbai Routes). I have proof to back me up.

With no response from all means of communication on the Indigo Website. I await any response from Indigo through this forum.

Sincerely,
Beverley Lobo

I had planned a emergency travel with my 8year son from delhi to kolkata on 29th dec 2016 for a personal emergency.I had reached the airport well i time at 7.00 am for a flight scheduled at 8.20am however even after issuance of boarding pass and security check in the ground staff did not announce on boarding and when i checked with them at 8.00am they said boarding gates closed.I was not allowed to board and hence to miss my flight.I had to bear a loss as cancellation would not get any refund.And they also charged rs38000/ for next flight.
Please find the passenger details below:

name:ananya sarkar
pnr no:acdujq
date:29/12/2016
flight no:6e 377
name:shourajit sarkar
along with me and my son 1 others passenger were not allowed to board as there was no announcement for boarding and even after checking on time they said boarding gates closed and passenger full.
Please help me in refunding the ticket amount.
Thanks

We had booked our ticket on your flight 6E 502 from Chennai to Pune on the 2nd January 2017.

We had called on the 28th December at 5:07 PM, to enquire the fare difference if we changed one ticket from 2nd January to 8th January 2017.

Customer support staff disconnected the call without informing the fare difference. To our dismay when we called to enquire he had already changed the date to 8th and that we need to pay 13000/- for the same.

He was not able to understand our request for fare details and went ahead to change the date without our confirmation.

We would appreciate if you could change the ticket to its original itinerary i.e. 2nd January 2017.

I traveled from delhi to hyderabad on 13.12.2016 via indigo airlines. I went to hyderabad for a conference; tcs-2016. But the airlines misplaced my luggage at delhi only and when i reached hyderabad, they said, they could not find my luggage. After hundreds of phone calls, the staff did not provide me with a satisfactory statement. Since, my phone calls were unanswered, therefore, on 14.12.2016, i went to the hyderabad airport, which was again very torturous. Airlines took three days to trace my luggage. They totally ruined my trip. It was too much mental harassment. I got sick, the reason that i am complaining after 15 days of the incident. I missed all important international talks of the conference. Please tell me, if there is anything that i can do. Where should i complaint? Can i demand some sort of compensation for this mental torture as well as for travelling to the airport regarding my problem?

In the honourable consumer dispute redressal forum
Near kot naka
Thane maharastra

Complaint no ; /2017
Surendra kumar tripathi
E-601 laxmi park,
Thakurli, kanchangaon,
Distt; thane (Ms) 421201 complainant

Vs
Indigo, globe aviation limited,
Level - 5, tower - d, global business park,
M. G. Road, gurgaon, 122002 opposite party

1. The complainant had booked a flight no 6e 3175, with opposite party having their office at gurgaon and carrying on business all over india and other countries, from igi airport new delhi to mumbai vide pnr no vcn 6 mg on 2 dec 2016, copy of the itinerary is attached to the complaint as exhibit “a” to this complaint, the scheduled departure was 1300 hrs., further the complainant for onward journey to ernakulam had booked a connecting flight from mumbai to ernakulam by spice jet flight 163 vide pnr no vg8qte on 2 dec 2016. With departure time at 1635 hours. The purpose of journey was to attend the marriage of my sister’s grandson at guruvayur on 3rd dec at 0700 hrs and further planned to visit trivendrum, by train no 16344 vide pnr no.[protected] in 2ac, from trivendrum to madurai in train no 16724 vide pnr no [protected] in 2 ac from maduarai, to erode in train 16340 vide pnr no [protected] in 2 ac. And from (Renigunta) tirupati to kalyan in train no 16352 vide pnr no [protected] in 2 ac and back to kalyan for which rail reservation and hotel were booked and confirmed. The copy of the train booking is annexed to this complaint as exhibit “b”
2. All these rail reservation and hotel bookings had to be cancelled without refund due to flight delay and misconnection to get sg 163 as per schedule departure of spicejet flight from mumbai at 16.35 on 2 dec 2016. Since opposite party could not make any arrangement to reach complainant to mumbai before 1635 hours and thus the flight to cochin (Ernakulam) was missed.
3. On several requests to the agents of the opposite party has not made any arrangement in favour of the complainant to enable him to reach ernakulam on the same date and even later so that further schedule of journey could be completed and booking amount of railway and hotels could be saved.
4. The flight no 3175 of the opposite party was delayed for more than 6 hours and departed at 1800hrs on the date due to reasons best known to the opponents and therefore the complainant couldn’t reach ernakulam, and attend the marriage of my relative and further tour to trivandrum, madurai and tirupati could not be completed on which the complainant has lost significant amount, time and efforts.
5. The opposite party was informed by email for the inconvenience, but opposite party has done nothing in favour of the complainant except boarding complainant to mumbai by 6e 155 at night 2300 hrs for mumbai, where my wife being a co-passenger had to suffer lot of inconvenience for 14 hours stress, and was faint at airport at delhi and mumbai. The airport authority must provide clipping for the same. No medical aid was provided at new delhi or mumbai, where airport staff was available and watching the condition of my wife without putting any effort to either help me or call doctors.
6. The complainant has suffered heavy financial physical mental loss due to deficiency in service of the opposite party.
Prayer
The complainant most respectfully prays to honourable consumer dispute redressal forum at thane district.
1. To call for the necessary records from cctv installed at new delhi airport on the date 02/12/2016 and mumbai airport on 03/12/2016 to verify the facts of my statement
2. Direct the opposite party to pay damages of rs, 200, 000/- for deficiency in service, physical mental agony caused to my wife being co passenger.
3. Any other damage as may be deemed fit by the honorable forum in such matters

Complainant in person
Surendra kumar tripathi
E-601 laxmi park, thakurli
Kanchangaon, distt thane
421201 (Ms)

To the management of indigo,
With a lot of dissatisfaction and anger i write this letter. I had morning flight from hyderabad to bangalore on the 16th of nov 2016. I reached airport on time. Got my boarding pass, i had excess luggage as i had an international flight to take from bangalore. I was going for employment purpose. Flight no: 6e 151. While i was in the que to pay for the extra luggage i noticed there were three european (In a group) customers, who were having a payment issue. They were telling to your counter staff that they have been cheated. You may check the cc tv footage for that particular date and time to verify the same. I wasted a lot of time in the “q”. If the counter staff felt it is too late to receive the payment for excess luggage they should have told me at that point of time and done an alternate arrangement for me. Card was swiped at 0744am. Post paying an amount of 8, 000/inr i moved to security check. Before moving to gate no: 24 (Seat allotted to me was 12d) i had a quick coffee as i was tired of standing in the q, i am a sugar and cholesterol patient. When i reached at the gate, the counter staff (A girl) told me gate is closed. This was at 0817am. Flight departure time was 0840am. When i questioned here why was there no announcement and also as a general practice with all other fight company why did someone not even bother to check for the customer or called the customer, which most of the flight company dose, the answer that i got was “we can’t use our personal mobile to call customer as we don’t have company mobile, we can’t spend our money. This made me really upset, how can someone treat customer like this, when you are working in a service industry. I still feel there was a scope of letting me in. Many flight company are flexible and they accommodate customer request. I had to go back. When i went back the same counter where i paid for my excess luggage the counter person recognized me and was shocked to see why i was not allowed. All this could have happened because you must have been over booked. I felt cheated. Next indigo flight was at 1135am. I couldn’t take that flight as my international flight from bangalore was at 1320hrs. I am a middle class employee. My ticket was booked by my company. Now i had no choice but to buy a fresh ticket from spice jet which was cheaper compared to indigo. As such there is a crisis of money these days. Luckily i had credit card. I used the same to pay for my next flight with spice jet.
Now the other issue is till now i haven’t been refunded my excess luggage money of 8000/inr.
Flight no: 6e 151
Passenger name: asi arun kumar reddy
Seat no: 12d
Sequence: 27
Pnr: v92thc
Excess luggage: 30kg
Issued by: pr4
Can you at least refund my money. As such during demonetization this money matter a lot to me, as such i had so much problem at the airport as i didn't had any excess money.

Booked delhi to mumbai flight for 04 jan 17...paid Rs 5267/- by net banking thru billdesk..pl issue ticket for Shahbaaz Akhtar...M I Akhtar . Bank transaction no is HSB[protected]GAAMRAZQ7...Problem was due to slow server...pl issue my ticket or refund the money in my account...an urgent action is requested..the ticket is for my son shahbaaz akhtar from delhi to mumbai.

Dear Sir/Madam

This is to bring to your kind notice that we have chosen your esteem services over others in order to ensure that we can have a hassle free travel all the time

But it has been a very unpleasant experience with your services as we being clients for a flight from Goa to New Delhi( Flight Indigo Airlines 6E-332 dt. 16/12/2016 booking id:- NF[protected], 13:50-16:25). We reached airport at around 12.45 am and joined the cue and soon realising there was a lot of rush because of multiple delayed flights we requested the in charge there from your airlines to help us pass through but they were rude and were argumentative and didn't help. After few minutes i had to confront and tell them I may miss my flight because of their negligence. To my surprise they started blaming me instead for 'No Show' and said its late and we cant let you board the flight. I asked for assistance of any possible manner but they were rude and didn't care. In front of me more than 10 people would have boarded for the same flight. No help with the rescheduling process as well. You can understand very well the mental trauma which the passengers might have gone through at that point of time with all the above narrated experiences though the passengers have reached the airport/counter well before the scheduled time.

Further, the passengers had tried to web check-in since 24 hrs but there was a server error on your front thus the passengers are not at fault. This is a sort of experience which we never ever expected at yours end and at present cultivated a very valid reason in my mind whether airlines are fulfilling their standard services towards woman and children safety and hassle free traveling in a well organised way.

You can check the CCTV footage at Goa Airport at yours end in order to ensure the times as specified by me and the efficiency of the company person and sever at which the concern passengers were waiting for the issuance of Boarding pass and deposit of baggage to reconfirm the deficiency of services at yours end rather been considered as an allegations from my side.

My humble request to you to consider the under mentioned points

1. To take appropriate action against the agency/persons who were responsible for management of cue
2. To take appropriate action against the manager of site for your company who didn't had a word with the concerned passengers in a constructive way rather than in a destructive way which surely tempers the reputation of the Indigo Brand as a whole and customer friendly approach towards customers
3. To refund the 100% flight charges which were paid at the time of booking after due satisfaction of deficiency of services at yours end
4. To compensate 200% of the flight charges paid as a financial penalty over and above the 100% refund of flight charges for the mental trauma which the passengers have gone through with worst of services/deficiency of services provided at yours end

Also needs to be mentioned is that I have a strong feeling that tickets had been over sold and we were intentionally not allowed to board. Also i took the flight by AIR ASIA later and did see in front of, the clients were made to board in an Indigo flight even 12-15 minutes before departure.

Hope you shall find the above detailed complain and request in order and do the needful at the earliest

Regards
Nitish Agarwal
M:[protected]
[protected]@gmail.com

Hi Team,

My Father & Mother in law's has traveled by Indigo Flight from Dubai to new Delhi on 19 Dec 2016.

At New Delhi airport, their RED Sky-bag Trolley bag went missing and was recovered at airport after 3-4 hrs after flight has landed in New Delhi.

Bag was found opened in the airport and after checking the bag we have discovered that money from wallet inside the bag is missing from the bag.

Issue is reported at airport to the Indigo operation team and same things have communicated to them. Indigo operation team has also taken the pics of the bag after it is recovered in airport.

They themselves told us to report the incident by a mail to
customer.[protected]@goindigo.in.

Please find other details :

Passenger Name : Manoj Kumar Gupta && Mamta Gupta

Booking Reference : L73MMV

Numeric Booking Id :[protected]

Date : 19 Dec 2016

Flight Detail : 6E 22 ( Dubai to new Delhi )

Missing Items From Bag :

1. Money -- Total Rs. 41000 ( 20 Notes --2000 Currency Notes & 2 Notes --500 Currency Notes)

Also due to this my in-laws unable to board their connecting bus from New Delhi railway Station and they need to book tatkal tickets from irctc for this.

Kindly look into the above issue and please refund the stolen money and railway tickets amount.

Let me know if anything required from my side. I have mailed to customer relation indigo but till now i have not got any responce from INDIGO side.

Regards,

Hari Gupta

Ph: [protected]

Dear Team

To bring to your notice i had planned a emergency travell from mumbai to Jaipur on 26th Dec 2016 for a personal emergency. I had reached the airport well in time at 3.00 a.m for a flight scheduled at 5.40 a.m however even after issuance of boarding pass and securtiy checkin the ground staff did not announce on boarding and when i checked with them at 5.15 the said boarding gates closed. I was not allowes to board and hence had to miss my flight. I had a return flight for the evening from Jet Airways for which i had to bear a loss as cancellation would not get any refund.

Please find the passenger details below

Name: Shantanu Jodha
PNR No. 09P8YP
Date: 26/12/2016
Flight Number: Indigo 6E 207

Along with me 6 other passenger were not allowed to board as there was no announcement for Boarding and even after checking on time they said boarding gates closed.

Please help in refunding the ticket amount.

Thanx

Dear Sir,

This is to inform you that I had a booking with Air India Flight from Pantnagar to Delhi on 14.12.2016 ( PNR : HS65R) and from Delhi to kolkata on 14.12.2016 by Indigo flight ( PNR : SIDFSE).

Air India firstly delayed and rescheduled the flight on 14.12.2016 without any prior intimation and information and then cancelled the flight at the very last moment due to which I had to travel on my own till Delhi airport by road on personal expenses.

On reaching Delhi airport I told the same and requested several times with Indigo Staff ( as advised by Air India staff ) and expected for some cooperation for my case as I almost reached on time, but neither they(Indigo) facilitated me to board the flight neither they ( Indigo) accommodated me on the next flight, again I had to book another new flight from Delhi to kolkata with Spicejet after paying a hefty amount.

Sir, it caused a serious inconvenience, mental agony and loss to me due to non cooperative behavior of Airlines, request you to kindly look into the issue so that I may get some relief and compensation.

--
Thanks & Regards---

Himanshu Pandey
Deputy Manager(E&T),
E&T Dept.
Coal India Limited(HQ) Kolkata
Mo: [protected], [protected]
Email: himanshupandey.[protected]@coalindia.in

I traveled aboard 6e 346 from bangalore to mumbai on 20th dec on seat 18b. Though, i don’t have the time to narrate this dreadful travel experience, but my discontent, anguish and consequent damage caused is urging me compellingly to share my enraged state of mind with the concerned.
The flight was scheduled to leave at 1020 hrs. I reached airport at 0900 with ample time at hand. I had already web-checked-in, had the hard copy, no baggage to book and hence proceeded straight to security check and casually glanced at departure screens. The flight 346 was missing from the flight displayed list. I approached the information desk which was over crowded with people to find the departure gate as # 15 and the flight status “on-time”. I sat at gate # 15 along with the other complement of passengers for about 1 hour (Till 1020), not to find anybody from indigo at the departure gate counter. Though the gate #15 displayed the fight details and destination correctly, but not a soul appeared from indigo to let all waiting passengers know anything about delay or change of gate. Suddenly the display changed to jet airways (9w) flight and there started the obvious agitation from waiting passengers. Without even having any one from indigo to come and inform the waiting passengers, the fellow passengers themselves managed to find that the gate had changed to #11 (Probably). There was a rush moving towards a different found gate now. At the new, the departure shown now was 1100 hrs which meant a 40 mins delay. There was about half an hour waiting at the gate as the coaches were not available as conveyed by 2 indigo ladies at the gate. There was no supervisor or no senior person to communicate with; leave aside a manager who could apprise and appease the crowd. Finally, comes the coach at 10 mins before the new departure time viz. 1050 hrs. The crowd, the overgrown gust and disorder was no less than a railway station.
Inside the aircraft, was the same syndrome. The next, nearly 2 hours of waiting in the aircraft was a harrowing and annoying experience by cabin crew giving arbitrary reasons of delay because of first 1) queuing up for takeoff - waiting for other planes to take off first and then we taxi to runway, then 2) waiting for pilot/commander to arrive and fly the aircraft and then 3) time required for paper work.
It’s so clear that the cabin crew themselves had been ignorant of the reasons of delay, were not able to speak clearly and were presented as scapegoats to bear the brunt of incensed passengers. And then there was a limiting and intolerable, unexpected, brazen and apathetic announcement from the lady commander to discipline ourselves and maintain decorum otherwise the agitating passengers will be deplaned. This was audacious, too impertinent and highly insensitive - playing with harassed customers emotions - quite tyrannical. Instead of being apologetic and having some senior member to mollify irate customers; an oppressive tool was used.
Another unfamiliar and uncanny happening, amidst the stowed aircraft, flight 6e 346 (Supposedly waiting for pilot) – 10 passengers board the flight after “boarding over” announcement has been made. The fight which is supposed to take off at 1020 first and then at 1100 hrs is boarded by 10 passengers at 1225 hrs just because the aircraft is late and waiting for a never heard reason - “pilot not on board”. It’s laughable. It’s something; i am waiting for my car driver at home.
All in all, it was an unusually, ill-managed situation and the airline should stand up to admit their apparent failure, replete with lack of empathy, unprofessional and gauche approach. It was a total fiasco.
The following questions are rather unanswered and no matter how hard one tries; it remains unanswered.
1) what stopped indigo to deploy their ground staff on originally allocated departure gate # 15.
2) what stopped indigo to communicate delay in departure and change of departure gate?
3) why were the passengers taken on-board when there was a continued delay that was finally communicated as “no pilot”?
4) where was the pilot for the flight, for which we were called on time viz. No delay?
5) after the arrival of the pilot on board, there was a further delay of nearly an hour, which was first announced by pilot as 15 more minutes.
6) all along, why was there a total absence of indigo senior-team-member/manager to engage with passengers?
7) do you leave the necessity of customer engagement with the airplane stewardesses/cabin-crew or airport desk associates/clerks under similar scenarios of service failures?
You may like to check the veracity of above narrative and it’ll not be difficult to do as the entire passenger complement of 6e 346, would be more than happy to vent their long-winded raged thoughts to you.
It would not be out of place to request indigo leadership to acknowledge and

Was not informed regarding cancelled flight on 21-12-16.. Flight was cancelled 5 days prior to departure.. No email/sms/call regarding the cancelled flight. Accidentally i found that out by entering flight pnr to print the ticket. I had to book another flight through another airline at the last moment.. Tried their customer service no. For almost a week from morning to evening. Was never able to speak to anybody.. No response to emails too.. Maybe they think they dont have to care about us just cos we are indians and can be taken for granted.. Hopefully i never have to travel again in indigo ever..

Sir
I am k shiva i resrvetion in indigo flights up to bangluru to new delhi. Passenger name i k reddy swamy he is my frien
21 december 2016 14:45 hrs resrvetion type ok amount rs.5881 debit transaction my account plz refund money in my problem my
Account no [protected]
Card no [protected]
My mobile no : [protected]
E mail id: [protected]@gmail.com

Passenger mob no: [protected] plz help me sir

This to inform you we are totally dissatisfied with the service provided by the indigo staff at airport.At check in we were stopped because of red spice and we're asked to send it in luggage when my husband went to send by luggage staff has denied to accept the spice in luggage and suddenly when they saw over weigh they allowed us and told us to pay full luggage amount and when we told we want to throw our stuff of over weigh we were not allowed and charged money forcefully and then spice was allowed.that means for money reason you people can allow anything and want to earn revenue anyhow...then my husband boarding pass was not issued as sticker from old boardd pass was not getting out and our names where getting announced...but at security we were stopped and created soo much of harrsement and during my pregnancy I was given soo much of harrsement who would have paid as in case of any accident.. I want my money back of rs 900 which was charged as we were not allowed to throw our stuff.

Name Nikhil Ruia and Anita Jhunjhunwala
Jaipur to Kolkata
9.50pm
17 the Dec 2016
[protected]

I want call from you all...as your company is just trying to earn revenue by cheating and harassing the customer during pregnancy also...I will take this to court.

Thanks
Anita

I have two major issues.

Issue 1
My wife and my two daughters were travelling from BLR to BBI and BBI-BLr in December. I booked online tickets from San Jose, CA. On Dec 11 a simple mail changed all itinerary and allocate all the seats in middle seats. Even my kids were forced to seat between other passengers. Where as my original seats were all consecutive and together.

Issue 2
I paid extra $60 for them. Even airlines charged uninformed extra $60 as convenience fee. They didn't inform it even before booking the tickets. So irresponsible are the staffs that they don't reply to complain mails.


Amiya