IndiGo Complaints & Reviews

I would like to share a bitter concern that I've experienced from your airport officials in the Boarding gate. This is the 5 th or 6th time I'm using your service but this experience will make me thinking o[censored]sing any other airline next time onwards. I was asked to keep my cabin laggage with main luggage in very unprofessional way that even after reaching the gate. When I refused to accept as my valuable are in it, they note my seat number and asked me to board flight as last. It's not at all fair and I will never use your service anymore and will advise my friends also not to
Use such poor service from your side.

Thanks-Sachin Suresh

DXB- COK
Flight Number-6E 72
Date# 13/12/2016

I have visited from bombat to ahmedabad dated 12/12/2016 vide flight number 6E 213 time 07:50 in morning from bombay.
I have reached at ahmedabad safly arround 08:50 in morning, I have received my bag from counter number 1 and came to know that may bag was open . Due to late i am leaving for home and at home i have came to know my bluetuth speeker of philips brand was missplaced which is very inmporant for miss and i have seen one bluetutth speekar of my brand at the time when i was staired in flight in bombay. One same speeker was put on stairs case of flight.

I am waitting for possitive reply for the same.

My mother travelled via Indigo Flight 6E719, seat no 27F from Delhi to Visakhaptnam on 12/12/2016. Upon arrival at Visakhapatnam airport, the baggage was delivered very late. Upon checking it's contents, an amount of 4000/- and other jewellery items were stolen. This is highly unethical behavior from the airline. I request you to go through the footages at the airport and do the needful or else I would have to take legal action which will certainly tarnish your image in public.

I booked a ticket from indigo on 9th dec. Payment deducted from my account and ticket didn't got booked. I got an automated email with transaction id, amount and below comments :
"in case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track the status of the reversal, you may quote the transaction id mentioned above."

Now i waited for the reversal. When tried calling, customer care number says it is busy and no automated caller, just like it is a personal number being used. Finally on 12th dec i was able to speak to customer care. Now after call the required details, they says we will get it confirm from the concerned team and give us a call again. I contacted them again. Now they say, i need to wait for 3-5 days so that the back-end team can confirm if they have the amount or not. The ticket prices are getting high day by day and my money is blocked with them and still no confirmation on what is happening and whether i will get the money back or not and if yes then when and how.
Initially they say that i will get it automatically and now no confirmation after contacting as well is sign of pathetic service.

Chat started

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Amit
Hi

Tba joined the chat

Tba
Welcome to indigo, how may i assist you?
Amit
Hi

This is regarding failed transaction

Tba
One moment sir
Amit
Ok

Pnr : ud6bvg
Transaction id: 8c0e0a3baeb[protected] for inr 3908.00.
Bank name : andhra bank
Card type : rupay

Tba
Please confirm me the name of the passenger once
Amit
Santosh bhargav

Card number starting 4 digits : 6079
Last four digit : 8121

Tba
Please give us 3-5 working days time.
Amit
Regarding what

Yesterday i called, they told me its not confirmed yet, whether the amnt is with indigo

Tba
We are investigating on the deducted money
Amit
Ok

Tba
Whether it has reched indigo or not
Amit
For that 3-5 days is not okay for me

That's a very bad service

Tba
Have you check this with your bank
Amit
Indigo is a brand

Yes

Its not there in my account

I have the statement of the bank

It only shows deducted

And doesn't have any return entry

Neither i have the ticket booked

Ticket price also reached high now

Tba
You may go ahead and make a fresh booking on the mean time

We will try and refund your money after investigating
Amit
Ear mr amit chhabra,
Kindly note the indigo transaction id below for your reference.
Transaction id: 8c0e0a3baeb[protected] for inr 3908.00.
In case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track the status of the reversal, you may quote the transaction id mentioned above.
This is an auto generated email. Please do not reply to it.

This is your auto email

Ear mr amit chhabra,
Kindly note the indigo transaction id below for your reference.
Transaction id: 8c0e0a3baeb[protected] for inr 3908.00.
In case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track the status of the reversal, you may quote the transaction id mentioned above.
This is an auto generated email. Please do not reply to it.

This is your auto email

Dear mr amit chhabra,
Kindly note the indigo transaction id below for your reference.
Transaction id: 8c0e0a3baeb[protected] for inr 3908.00.
In case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track the status of the reversal, you may quote the transaction id mentioned above.
This is an auto generated email. Please do not reply to it.

You are clearly saying. I do not need to do anything

Tba left the chat
Amit
And in case of failed transaction i will get the money back.

Chat rated bad
Comment submitted

I was travelling from Bhubaneswar to New Delhi in 6E104 on 11th Dec 2016. My luggage was not available on the luggage belt. On contacting the Indigo desk a PIR report was lodged and i was said that my luggage will reach me. A contact no. is provided but no one is responding to the calls. My baggage tag no is 055860.My TK Ticket Number is SLQ-126. The contact no provided is [protected]. This number is continuously busy and if free then it...

Hi,
I have booked 2 tickets from Ranchi to jaipur pnr is VDSZ6Q, out of which 1 requested for cancellation PNR is ADPTUA.

I got the msg of refund of Rs. 392, however ticket costs rs. 2650 each. How come the policy of refund should be so unfair that you deduct approx 90% of amount as an cancellation charge. this kind of policy force a person to travel anyhow despite of having work and emergency.

I have used indigo for the first time but not satisfied with the policies at all.

Thanks,
Radha Rani

Dear sir,
I have booked my flight from bengaluru to mumbai on 30th nov 2016. The filght sharp travel time was 17:55 & it was supposed land at 19:40 and accordingly i booked my further travel from mumbai to surat by train on time 22:21 departure from borivali on tatkal quota with the price of 1135. So it was enough margin to reach at borivali station from mumbai airport.

But the flight has been delayed a lot & i reached at mumbai on 21:45. Still i tried a lot to catch the train. I broke the queue of auto & requested other passengers to get me the auto.
I reached andheri station immediately, given 3 times higher money to auto driver & catch the local train from andheri to borivali in which i never used to travel. I have taken a risk on that train as i was also with my luggage.

After passing from all this problematic activities still i couldnt catch the train & i missed the train just for 10 mins late.

Than i booked bus ticket from borivali to surat in sleeper in which i never prefer to travel as it is very risky journey by bus, but i did the same as next day on surat i was having a important meeting & that i couldnt want to miss and i reached at surat on next morning 6:00 am though i could have reached by train on 1:30 am & could get a sound sleep but in bus i couldnt get proper sleep just for indigo airlines. Also i could not get time to take dinner on that night.

So i am very much demotivated with indigo airlines & i will never fly with it in future but now i want to get claim of rs 10, 00, 000 on indigo airlines just for my struggle & for taking a risk of my life.

The same thing was happened in past also when i was travelling from vizag to mumbai by the same indigo airline. The flight delailes are attached here. At that time also the flight was delayed & i missed my train. At that time i have booked special cab from mumbai to surat. At that time i thought that it may occur for one time but this time also i had got late, so i am claiming 10, 00, 000/- rs to indigo airlines.

Sir, i booked the indigo flight from delhi to kochi on 10.12.2016 vide booking ref rcw2fd. at about 0745 boarding pass issued to me with seat number 12a in flight no 6e-4297 to hyderabad and onward seat number in flight no 6e-3316 to kochi. i deposit one suit case make samsonate in counter before issuing boarding pass. after sitting in flight one indigo staff came to me and quarry that you have any power banking i clearly say no because i have not use any power bank till date. the i reach to kochi air port i have not received my suit case. due to non receipt of the suit case i will not go to hone that the key of my residence in my suit case. then i give a return complaint to the in-charge indigo at kochi and clearly state that my extra expenditure will laible to pay by indigo authority. i have the copy of written complaint. the amt of expenditure may be coming to more than 25000/-. if any short receipt the items contains in suit case also liable to pay by the indigo authority. if refuse to the same i will apprich the court of law for justice.

ME (Nandhini) and my husband (Nikhil) were scheduled to travel by Indigo flight 6E 283 from Delhi to Kolkata on 10/12/16. We were stopped at the boarding gate and I was sent to the cargo on the pretext that there was prohibited article in our luggage. It should be noted that our luggage had already been screened earlier. At the cargo, I was informed that I was carrying a Portable Power bank which was not allowed in the cargo. I was forced to deposit the power bank at the counter and asked to collect it within 14 days, if not it will be disposed off. I requested them that if it is not allowed in cargo, I may kindly be allowed to carry the same in my hand baggage. They blatantly refused to this and said power banks are not allowed on our flights. When I asked the ground crew to show me where the same is written, two crew namely Akshay Anand and Lakshmi said it is Indigo policy, it is written everywhere and if you want, go check website. Lakshmi further behaved very rudely and said if you create further problem, I will ensure that you won't travel by this flight. Seeing that there was no use in arguing, we decided to board the flight, wherein we were informed that we can't board because the flight had already taken off. But we could see that the flight was still on ground. Hence the rude, unprofessional and vindictive behaviour of IndiGo Ground staff at Delhi made us miss our flight. We have booked Jet Airways flight for 2 am next day paying 70000 Rs. Some strict disciplinary action need to be taken against this arrogant airline and their staff. Otherwise poor customers like ourselves are being ripped off, defrauded and cheated. Word of advice - never travel by Indigo. We will never travel by it.

I had booked flight for mumbai - Trivandrum for 10th Dec 2016 . My pnr no GD1U3A. Flight no 6E-199. My self Anshu Jain . I reached at the airport on time and after reaching at airport came to know that indigo re-scheduled me without my concent by just sending a text message . When the flight flew from Mumbai then why the hell they didt take me ? Where did I confirmed that I am ok with the re-scheduling of my plan. I just got married and I was going for honeymoon with my husband and after waiting whole day at the airport came back .I had booking with leela hotel and turtle hotel at Trivandrum .All my plans and further bookings got wasted ...Every second flight I waited for but all waste ... I can send you my marriage cirtificate along with the hotel booking details . I lost a huge amount .. I WANT THE COMPENSATION FOR THAT ...ITS DISGUSTING ... ITS CHEATING ... You people neither care for customers money, time and emotions .
Since 5am in the morning today, running at all counters for help came back and then booked hotel in mumbai to stay on top of it as I am not from mumbai ...I WANT THE COMOENSATION OF MY WHOLE TRIP AS ALL MY BOOKING WENT IN WASTE AS THE HOTEL PEOPLE ARE NOT RESPONSILE FOR ANY FLIGHT ISSUES .
Looking forward for a positive reply

This is my second such experience, I had 6E-6313 as my flight on 10/12/16 at 2:30 from Bengaluru to Nagpur. I reached to baggage counter for boarding pass at 1:50.
I know I was 5 mins late for boarding, hence understanding the deposit of luggage would be impossible I asked to have boarding pass without luggagr deposit. I would be kept it on my risk.
Just for 5 mins they didn't let me board nor did they reschedule or refunded my anount.
Highly disappointed! I had a wedding to attend. now I couldn't.
Not taking Indigo again for sure!

Date of incident - 9-Dec16 PNR Number D5C82V From Hyderabad to Indore.
I booked Indigo flight ticket from Bangalore to Indore through Goibibo.com
Earlier Booking was Morning flight from Bangalore to Hyderabad and evening 17:45 from Hyderabad to Indore. they have reschedule the flight from morning to 15:45 from Bangalore to Hyderabad, and 17:45 from Hyderabad to Indore.
I board the Bangalore flight which was delayed from 15:45 to 14:25, i asked Bangalore indigo representative please share me boarding pass for Hyderabad flight, he confirmed me that i booked your Ticket under priority you can check in from Hyderabad manually. and confirmed you can reach to boarding counter with in 15 Minute.
I asked to refund my full amount from Hyderabad to Indore and book next flight . Both Indigo and Goibibo is not ready for the same .
I want your help to resolve and get back my full refund amount .

My wife and son was travelling to Kolkata from Bengaluru through Indigo airlines on 9 dec 2016(booking ref: CH29GE). They checked in proper time, but reached boarding gate little late compare to boarding time mentioned in the boarding pass but well ahead of the flight departure. They reached boarding gate 6:40 am, flight departure time 6:55am. In stead of one woman travelling with son they denied boarding. Then they charged additional Rs 13000 to avail flight that is also via Bhubaneswar.

This happened to other 8 passengers as well along with my wife. This is totally ridiculous.There was no announcement and wake up call from the airlines. Is this a passenger friendly airlines?

Santanu Das
[protected]@yahoo.com

Dear Sir/ma'am

IndiGo just proved it is the worst airlines with worst customer service ! On our flight (6E 626) on 22nd November from Ahmedabad to Delhi, 3 of our luggages were manhandled by their porters and broken ! We lodged a complaint with their executive at the airport and she gave us a receipt (complaint number: 031) and wrote a phone number (+91 [protected]) at its back assuring that we will get a call within 24 hours. I had to call them after waiting for a day and when finally they decided to answer the call after numerous attempts, Kamal assured me that they will pay for the damages (Rs. 4200) and asked me to mail them the PAN card details and account details. Now after 15 days, 2 reminder mails and numerous unsuccessful attempts to talk to them on the phone (yes they don't ever answer the calls!), They seem least bothered to even reply !
Kindly suggest the way forward. TIA.
Vyom Jayaswal
Mobile number: +91 [protected]
Email id: vyom.[protected]@gmail.com

Pnr no - v8yh8c flight from vizag to chennai on 29th dec2016 changed timing to land at 4.40pm. Next fight from chennai to coimbatore take of 5p. M. Pnr vgyzgx - how can my daughter dr. Grce chrisilda catch the flight within 20 mts. I talked twice with your customer care [protected] now from 6- 7.30p. M they are unable to help and they cannot understand simple english - i talked in chennai airport they said it can be changed without charging by customer care only to next day morning 6.30 flight - your executives cannot understand my problem
Dr. Christopher/m. Wesley, md, dch, mrsh[lond] etc etc

I travelled from indigo flight 6e211 from delhi to bhubaneswar on 06-dec-2016 & pnr is igzdmx .But my luggage was missing at bhubaneswar airport there we contact indigo team & then they told send us mail on del.[protected]@goindigo.in & [protected]@goindigo.in . And we will check & ask team to deliver as soon as possible. That time i think it is ok & now even they also cannot do anything at there end.. & left airport. As coming to hotel, i firstly replied on this above 2 mail with some documents like id proof, ticket... But till now no conformation received from anyone. After contacting from customer care but no response i received.

I've booked a ticket from Jaipur to Mumbai. And my payment also successful the air fare was debitted from my bank account. But within a few minutes from payment i got a message from indigo airlines that my ticket was cancelled but i didn't cancelled they have automatically cancelled my ticket. If i try to contact indigo customer care no any response. I've spent around 3 hours in indigo customer care but no any response. I've mailed to indigo customer care also in mail also there is no response. i got only the automatic reply mail only.

My name is Rozina Mithani. I have lost my baggage in flight 6E157 of indigo airlines, yesterday when i travelling from delhi to ahmedabad. My booking reference number is H7S83P. yet i haven't received any update on it. it has been almost 12 hours. yet no updates. really frustrated with this. please revert soon.
There is no proper answer from any of the authority as to where my baggage is. in spite of so many calls.

I've booked a ticket from mumbai to trivandrum. And my payment also successful the air fare was debitted from my bank account. But within a few minutes from payment i got a mail from indigo airlines that my ticket was cancelled but i didn't cancelled they have automatically cancelled my ticket. If i try to contact indigo customer care no any response. I've spent around 150 mins in indigo customer care but no any response. I've mailed to indigo customer care also in mail also there is no response. i got only the automatic reply mail only. I tried through facebook also to contact indigo. In that also there is no any response. Kindly help in this.

Hi my flight no Indigo Flight 4376 DEC 6 2016 delay 1 hour 10 min so according that was visit there security check in all things done. when i was reached ticket counter she said madam Give me Another PNR .I already showed tickets to her but she was not responding.after that she said madam next flight only you can travel But You have to pay ticket price... if airlines delay is not a problem why ..we have written proof of security check in. my interview already fix in Bangalore i told her please try to do something but she said no madam . so please process my case i ll attached all documents