IndiGo Complaints & Reviews

Sir, i booked the indigo flight from delhi to kochi on 10.12.2016 vide booking ref rcw2fd. at about 0745 boarding pass issued to me with seat number 12a in flight no 6e-4297 to hyderabad and onward seat number in flight no 6e-3316 to kochi. i deposit one suit case make samsonate in counter before issuing boarding pass. after sitting in flight one indigo staff came to me and quarry that you have any power banking i clearly say no because i have not use any power bank till date. the i reach to kochi air port i have not received my suit case. due to non receipt of the suit case i will not go to hone that the key of my residence in my suit case. then i give a return complaint to the in-charge indigo at kochi and clearly state that my extra expenditure will laible to pay by indigo authority. i have the copy of written complaint. the amt of expenditure may be coming to more than 25000/-. if any short receipt the items contains in suit case also liable to pay by the indigo authority. if refuse to the same i will apprich the court of law for justice.

ME (Nandhini) and my husband (Nikhil) were scheduled to travel by Indigo flight 6E 283 from Delhi to Kolkata on 10/12/16. We were stopped at the boarding gate and I was sent to the cargo on the pretext that there was prohibited article in our luggage. It should be noted that our luggage had already been screened earlier. At the cargo, I was informed that I was carrying a Portable Power bank which was not allowed in the cargo. I was forced to deposit the power bank at the counter and asked to collect it within 14 days, if not it will be disposed off. I requested them that if it is not allowed in cargo, I may kindly be allowed to carry the same in my hand baggage. They blatantly refused to this and said power banks are not allowed on our flights. When I asked the ground crew to show me where the same is written, two crew namely Akshay Anand and Lakshmi said it is Indigo policy, it is written everywhere and if you want, go check website. Lakshmi further behaved very rudely and said if you create further problem, I will ensure that you won't travel by this flight. Seeing that there was no use in arguing, we decided to board the flight, wherein we were informed that we can't board because the flight had already taken off. But we could see that the flight was still on ground. Hence the rude, unprofessional and vindictive behaviour of IndiGo Ground staff at Delhi made us miss our flight. We have booked Jet Airways flight for 2 am next day paying 70000 Rs. Some strict disciplinary action need to be taken against this arrogant airline and their staff. Otherwise poor customers like ourselves are being ripped off, defrauded and cheated. Word of advice - never travel by Indigo. We will never travel by it.

I had booked flight for mumbai - Trivandrum for 10th Dec 2016 . My pnr no GD1U3A. Flight no 6E-199. My self Anshu Jain . I reached at the airport on time and after reaching at airport came to know that indigo re-scheduled me without my concent by just sending a text message . When the flight flew from Mumbai then why the hell they didt take me ? Where did I confirmed that I am ok with the re-scheduling of my plan. I just got married and I was going for honeymoon with my husband and after waiting whole day at the airport came back .I had booking with leela hotel and turtle hotel at Trivandrum .All my plans and further bookings got wasted ...Every second flight I waited for but all waste ... I can send you my marriage cirtificate along with the hotel booking details . I lost a huge amount .. I WANT THE COMPENSATION FOR THAT ...ITS DISGUSTING ... ITS CHEATING ... You people neither care for customers money, time and emotions .
Since 5am in the morning today, running at all counters for help came back and then booked hotel in mumbai to stay on top of it as I am not from mumbai ...I WANT THE COMOENSATION OF MY WHOLE TRIP AS ALL MY BOOKING WENT IN WASTE AS THE HOTEL PEOPLE ARE NOT RESPONSILE FOR ANY FLIGHT ISSUES .
Looking forward for a positive reply

This is my second such experience, I had 6E-6313 as my flight on 10/12/16 at 2:30 from Bengaluru to Nagpur. I reached to baggage counter for boarding pass at 1:50.
I know I was 5 mins late for boarding, hence understanding the deposit of luggage would be impossible I asked to have boarding pass without luggagr deposit. I would be kept it on my risk.
Just for 5 mins they didn't let me board nor did they reschedule or refunded my anount.
Highly disappointed! I had a wedding to attend. now I couldn't.
Not taking Indigo again for sure!

Date of incident - 9-Dec16 PNR Number D5C82V From Hyderabad to Indore.
I booked Indigo flight ticket from Bangalore to Indore through Goibibo.com
Earlier Booking was Morning flight from Bangalore to Hyderabad and evening 17:45 from Hyderabad to Indore. they have reschedule the flight from morning to 15:45 from Bangalore to Hyderabad, and 17:45 from Hyderabad to Indore.
I board the Bangalore flight which was delayed from 15:45 to 14:25, i asked Bangalore indigo representative please share me boarding pass for Hyderabad flight, he confirmed me that i booked your Ticket under priority you can check in from Hyderabad manually. and confirmed you can reach to boarding counter with in 15 Minute.
I asked to refund my full amount from Hyderabad to Indore and book next flight . Both Indigo and Goibibo is not ready for the same .
I want your help to resolve and get back my full refund amount .

My wife and son was travelling to Kolkata from Bengaluru through Indigo airlines on 9 dec 2016(booking ref: CH29GE). They checked in proper time, but reached boarding gate little late compare to boarding time mentioned in the boarding pass but well ahead of the flight departure. They reached boarding gate 6:40 am, flight departure time 6:55am. In stead of one woman travelling with son they denied boarding. Then they charged additional Rs 13000 to avail flight that is also via Bhubaneswar.

This happened to other 8 passengers as well along with my wife. This is totally ridiculous.There was no announcement and wake up call from the airlines. Is this a passenger friendly airlines?

Santanu Das
[protected]@yahoo.com

Dear Sir/ma'am

IndiGo just proved it is the worst airlines with worst customer service ! On our flight (6E 626) on 22nd November from Ahmedabad to Delhi, 3 of our luggages were manhandled by their porters and broken ! We lodged a complaint with their executive at the airport and she gave us a receipt (complaint number: 031) and wrote a phone number (+91 [protected]) at its back assuring that we will get a call within 24 hours. I had to call them after waiting for a day and when finally they decided to answer the call after numerous attempts, Kamal assured me that they will pay for the damages (Rs. 4200) and asked me to mail them the PAN card details and account details. Now after 15 days, 2 reminder mails and numerous unsuccessful attempts to talk to them on the phone (yes they don't ever answer the calls!), They seem least bothered to even reply !
Kindly suggest the way forward. TIA.
Vyom Jayaswal
Mobile number: +91 [protected]
Email id: vyom.[protected]@gmail.com

Pnr no - v8yh8c flight from vizag to chennai on 29th dec2016 changed timing to land at 4.40pm. Next fight from chennai to coimbatore take of 5p. M. Pnr vgyzgx - how can my daughter dr. Grce chrisilda catch the flight within 20 mts. I talked twice with your customer care [protected] now from 6- 7.30p. M they are unable to help and they cannot understand simple english - i talked in chennai airport they said it can be changed without charging by customer care only to next day morning 6.30 flight - your executives cannot understand my problem
Dr. Christopher/m. Wesley, md, dch, mrsh[lond] etc etc

I travelled from indigo flight 6e211 from delhi to bhubaneswar on 06-dec-2016 & pnr is igzdmx .But my luggage was missing at bhubaneswar airport there we contact indigo team & then they told send us mail on del.[protected]@goindigo.in & [protected]@goindigo.in . And we will check & ask team to deliver as soon as possible. That time i think it is ok & now even they also cannot do anything at there end.. & left airport. As coming to hotel, i firstly replied on this above 2 mail with some documents like id proof, ticket... But till now no conformation received from anyone. After contacting from customer care but no response i received.

I've booked a ticket from Jaipur to Mumbai. And my payment also successful the air fare was debitted from my bank account. But within a few minutes from payment i got a message from indigo airlines that my ticket was cancelled but i didn't cancelled they have automatically cancelled my ticket. If i try to contact indigo customer care no any response. I've spent around 3 hours in indigo customer care but no any response. I've mailed to indigo customer care also in mail also there is no response. i got only the automatic reply mail only.

My name is Rozina Mithani. I have lost my baggage in flight 6E157 of indigo airlines, yesterday when i travelling from delhi to ahmedabad. My booking reference number is H7S83P. yet i haven't received any update on it. it has been almost 12 hours. yet no updates. really frustrated with this. please revert soon.
There is no proper answer from any of the authority as to where my baggage is. in spite of so many calls.

I've booked a ticket from mumbai to trivandrum. And my payment also successful the air fare was debitted from my bank account. But within a few minutes from payment i got a mail from indigo airlines that my ticket was cancelled but i didn't cancelled they have automatically cancelled my ticket. If i try to contact indigo customer care no any response. I've spent around 150 mins in indigo customer care but no any response. I've mailed to indigo customer care also in mail also there is no response. i got only the automatic reply mail only. I tried through facebook also to contact indigo. In that also there is no any response. Kindly help in this.

Hi my flight no Indigo Flight 4376 DEC 6 2016 delay 1 hour 10 min so according that was visit there security check in all things done. when i was reached ticket counter she said madam Give me Another PNR .I already showed tickets to her but she was not responding.after that she said madam next flight only you can travel But You have to pay ticket price... if airlines delay is not a problem why ..we have written proof of security check in. my interview already fix in Bangalore i told her please try to do something but she said no madam . so please process my case i ll attached all documents

I have booked flights for my family before 2 months as they were traveling to attend the marriage. Now because of you they couldn't attend the marriage. So now I will tell each and every one that "DO NOT TRAVEL FROM INDIGO." You have ruined some ones marriage bcoz of your last minute cancellation message. I am taking this to the consumer forum. I will not let you go this easy
Booking reference : B57UVY, KBYIUW, UHZ9PH, L9MHPM
Email id: [protected]@gmail.com

I book my 5 ticket in goindigo for 8 dec 2016 ahmedabad to delhi, , one child two male adult and two female adult, I already cancel my ticket, i talked with representative and he confirm me get money 6 or 7 working days now completed more than 20 days not get my money all name
Nitin Kapure male
Roshni Kapure famel
Devshree Patel child
Viral Patel Male
Dixita Patel Female

indigo customer num not receive num is [protected]
indigo website don't have right contact detail
wrong contact num on website
no option for easily cancel ticket

do the needful

Sir/Ma'am,
I booked my ticket from delhi to bhubaneswar on 2 dec, 2016 for 23th jan 2017.
I paid through net banking.The amount has been deducted from my account but I had not got any confirmation of my reservation. I dont have the booking reference and no itineary.
The mail from indigo says u will be refunded in 4 days if tickets are not booked and its been 4 days .
when are u refunding the money?

I will be thankfull if you kindly look into it.
Details:-
Name Sushmita Nath
DOB:-21/03/1996
registered email id:[protected]@gmail.com
registered phone no;-[protected]

I g. Seenaiah travell on 30nov2016 chennai to goa i little bit late so my friends are carry my phone but my phone hand over to mr premkumar chennai indigo security person he is not submitting the phones to airport as well as me also pl persue if you check the cc camera it will appear also even indigo manager also not responding pl help me

G. Seenaiah
[protected]
Pnr no 6e-382 devjj1c

Name : P.N.Hrisheekesha
date of travel: 04-12-16
Flight: 6E 106
Boarding time:21 10
baggage no. E [protected]
EQ:0136
Complaint: At the time of boarding, I was told that my luggage is not allowed since it contains few dry coconuts. I told them that I shall go and remove all those.But, they told I shall miss this flight and I have take another flight as per availability and pay the difference fee or else give an authorization letter at Delhi airport for Indigo to open my baggage and resent the baggage. But flight left bengaluru by 10.30 PM. I did the same and gave authorization letter on the same day immediately after reaching delhi.They assured me that I shall receive a call from their end. I have not received any call from them.They also gave me one mobile no. to contat i.e.[protected], itried many times but no response. On 5-12-16, by 8.00 PM, I gave a complaint with customer care no.[protected], they told me that they are going to contact me within 24 hours. I have kept few eatables prepared by my mother. If it is not reached in time every thing gets spoiled.
Please take action at the earliest.

I cancelled my domestic flight tickets(PNR - SYHF4Z ) and the refund amount after deducting the cancellation fee sums up to around 6000.
After cancellation I received an automated response that specified that the refund will be credited to my account within 5 to 7 days. It has been more than 10 days and I haven't received any communication regarding this.
I hope this will be resolved soon.

Sir.I would like to inform you that on 2nd dec2016 my journey was from BBSR to Chennai boarding at Hyderabad but till date I am not received my luggage.i the same day The PIR report was raised .The ticket having PNR no IF9T8X Till date there are so many times I contact to bellow providing number give n by airport staff at the time of arriving.
contact no-[protected].
so please do need full for me.
Regards
Dusmanta satapathy