IndiGo Complaints & Reviews

Indigo airlines ground staff made all indigo passengers stand in same queue and by the time i reached checkin counter they asked me for seat preferences & were extremely slow and after few minutes they told that checkin is closed. As bangalore airport is silent airport staff should have informed people and formed separate queue for people who have to board first. Even after standing in queue for more than an hour no one helped. Later i got to know that same flight was already delayed by 20 minutes then also didn't allow us to get in. Airlines didn't even refund money. Extremely disappointed by indigo airline services.

Dear sir/madam,

I had flight from dehradun on 2nd dec 2016 to delhi (Zer15n) at 14:25 pm and then connecting flight at 17:50 pm from delhi to pune (T63d7y). I booked through goibibo. At 12 noon around i received sms that flight got delayed frm dehradun to delhi and leave at 16:30 pm and again changed to 17:25 pm and finally got cancelled till then i tried reaching them then they told we can only arrange ticket from delhi to dehradun. By the time delhi to pune flight got delayed and changed to 20:55. I again contacted them to reschedule my flight frm dehradun to delhi at 18:05 pm to 19:10 pm and they did, but this flight also got delayed and end up at 23:05 pm. At this time, i called them many times to reschedule my delhi flight but sadly no one attended the call. I called on goibibo for the reschedule and they were telling me that its ur fault. I was very angry because i did everything for rescheduling then they called indigo assistant but no picked and they said sorry that u r right. They were not responding. Now my flight is missed from dehradun to delhi as well as delhi to pune. Also i am unable to visit there, my return tickets on 5th dec is also not used. Pune to delhi and delhi to dehradun (Jbv3kg). I request you to please look into this matter as i had to visit pune urgently for job interview which i missed. I saved money for this flight but worthless. Hope you will understand and take up my matter seriously for refund. Ticket cost was dehradun to pune (Flight 6e755 and 6e763) : 5337 +300 (Seat preference frm delhi to pune) = rs 5637 and pune to dehradun (6e148 and 6e632) =rs 5896. Total = rs 11533

I have booked flight 6e246 del - ded for 2nd dec 2016. Sceduled to depart at 16.35 from delhi. At arround 3.10 i have recieved a meesage from indigo airlines that the flight is delayed and resheduled for 20.20 which was further resheduled to leave at 20.50 by another massage. The websight suggested in the massage le. Goindigo.in does'nt work nor the number given in the message [protected] were connecting. Even customer care number-[protected] was continuslsy busy from 3.15 pm till 8pm. Even the website of indigo did'not respond to my request for cancellation and refund. How am i supposed to cancel my booking when flight is delayed for 4hrs and reaching at destination at very odd hours and purpose of my visit is not fulfilled.

Dear Sir/Madam

Indigo cancelled by ticket at the last moment. I am expecting refund now
kindly contact me at +91 [protected]
I called many a times but no one picking the call. Please take action or else I have to take a legal action
Sorry not satisfied at all.

Contact: +91 [protected]
E mail: rishiraj.[protected]@gmail.com

Hope to get a call and email both from you as soon as possible

6E198, Mumbai to Delhi, Saturday, 03.12.2016

Sir/Ma'am,
I booked my ticket from chandigarh to bangalore last night for 26th feb 2017.
I paid through debit card.The amount has been deducted from my account but I had not got any confirmation of my reservation. I dont have the booking reference and no itineary

I will be thankfull if you kindly look into it.
Details:-
Name Akash Chanani
DOB:-21/09/1996
Id:- shashankjha33
Flight no:- 6E 478
phone no:-[protected]
registered email id:-shashank.[protected]@gmail.com
registered phone no;-[protected]

Please reply ASAP.

Sir/Mam,
I have misplaced 2 of my luggages. I was flying from Bangalore to Kolkata. And out of 4, 2 of my luggages have been misplaced. The customer service agenta here are not very helpful. I had my train at 1:50, which i missed due to the irresponsible service given by Indigo. It's a mental harassment for me as i had VERY necessary and essential elements in the bag which i need by today at any cost. The customer services number aren't receiving the call.

Kindly help me get my luggage today itself, failing which i will have to file a consumer complaint due to the irresponsible services provided by your Company. And you will be liable to pay damages for the losses suffered by me.

The details are as follows :
Name: Snehil Pratik
Pnr: NHMBQE
FLT: 6E 344
SEAT : 3F
SEQ :177
FROM: Bangalore to Kolkata

I am writing this to kindly bring it to your notice, that I have booked a flight on 30 nov 2016 from hyderabad to new delhi by flight number 6E 766 which should has scheduled to departure at 22:05. However due to some reason flight 6E 766 was canceled and brought to my notice at 16:00 hrs IST. For which I have being informed on telephone so I called the call center and rescheduled my flight to a earlier flight 6E 564 which should be departing at 22:20. I have checked in on time and after checking in the flight was delayed 3 times, first time for 1 hour again 35 mins, and finally flight was airborne on 00:30 1st december. Due to the delay in Indigo Flight I have missed my flight to Japan via shanghai which was suppose to be airborne on 3:30 am 1st december. Now, Due to your flights delay I had to pay 60000 INR to get a new flight to Japan via hongkong by Cathay pacific airlines. I need an explanation and compensation in this regard !!!.
P.S Other flights such as air india, spicejet travelling from HYD to DEL are on time.

It's been some time that as an appreciation of your time schedules I have preferred travelling with Indigo. However, my experience this time while travelling to Kolkata from Mumbai vide flight 6E 5153 was scary and I may never consider travelling again. As a senior citizen and as a retired government employee though we do not expect sympathy however it would have been good if some kind of empathy was shown. Me and my wife irrespective of our feeble health were almost made to run with around 25 KGS of luggage from the baggage booking counter to the security check stands at Mumbai airport on 20th November 2016. Despite our repeated requests to the lady Manning the check in counter no help was extended as there was a shortage of staff and we were 5 mins delayed to report (though we had done a web check in). As a result of this my wife who suffers from Parkinson's was almost at the verge of a break down. Even while boarding the bus he saw and heard rough language from your staff but not a single personnel came up for assistance. My only submission is if that's what you call flyingflying on time at the cost of such conditions then I am sorry to state that Indigo has a way to go to engage with customers. As a senior citizen of this country I ask the competent authorities of Indigo that I deserve for an explanation, compensation may be far off for such kind of pathetic treatment we received on 20th November 2016 between 7 PM to 8 PM from your ground personnel for not much fault of ours.

Hi Indigo/Yatra,

I want to bring a very serious glitch in Indigo management of flights.

Find below mail where i have been called as "Mr Rajnish Kaushal" but boarding passess are on correct name. This might be seems to a normal issue but once you will go through the mail will realise the gravity of it.

I booked Indigo flight BLR-DEL(2nd Dec) and DEL-BLR(6th Dec) to attend my sister engagement on 3rd of Dec @ 11AM. A must family function to attend.

when i was set up to leave for airport at 4PM on 2nd Dec, i got msg ( attached) that my flight been cancelled without any further options. I know how madly i was calling the customer care number of Indigo "[protected]" from 4pm to 5pm and was helpless to hear same msg that indigo number is out of coverage area. i have attached the voice recording to prove my point.

giving up with Indigo customer care number i tried to call Yatra( from where i booked my ticket), i eventually got connected to them and lady informed about flight cancel. on my request of option she mentioned that there is only flight available which is next day (3rd of Dec 6Am), i asked her to book it but she could not due to web check in issue. She said its taking time but ticket will be booked in 3rd Dec 6Am flight. after 10 min call got disconnected, leaving me again clueless.

To my surprise i got msg in 5 min since call disconnected from Yatra that i have rostered into flight at 7PM. Was it a joke that someone flight was pre-ponded by 2 hours when you have only 90min to catch flight. Given Bangalore traffic and pure distance it need a rocket plan to reach Airport. This time I got call from Yatra that i have been rostered into 7PM flight by me.

On my objection to booking me for a flight which is impossible to catch given 90 min, i asked who authorized for it, lady again took me to conference with Indigo. 2016 biggest foolish reply i got from Indigo that i replied on SMS sent to me to book me for 7PM flight. I can prove it wrong or you prove me wrong kind of discussion went on for 40 min. Finally this guy acknowledged issue and requested me to take full refund or take flight at [protected]@3rd Dec. i agreed to get 3rd Dec 6AM flight but again he put me on hold, critical 5 min lapsed which turned into me not getting even seat in 6AM or 6PM @3rd Dec flight.

Back to square one.

Eventually i had been forced to take a connecting flight from BLR-MOM-DEL which will take 10 hrs to me to reach Delhi well post social event i was supposed to attend at 11AM.

Executive keep on arguing that he got confirmation form 9818******* number of min but if you check tickets and my information on Yatra and Indigo, i have only one contact number [protected]. Who would have sent the msg to Indigo for rescheduling at 7PM from 9PM? May be Mr. Mr Rajnish Kaushal.

Who's is fault is this if Mr Rajnish Kaushal confirmed for flight prepones of Mr. Amit Kumar @ 7PM. Please decide between Indigo or Yatra as i am going to escalate it which has caused me great inconvenience and social stigma of not attending my sister engagement.

let me know if you need more proof to prove my facts above, i could not send due to size constraints.

Thanks
Amit kumar
[protected]

My flight no - 6e 164 has been suddenly cancelled which was scheduled to depart today from bangalore (2nd december) and i have just been informed 5-6 hours ago. This is horrendous.
If you cancel a flight then give me another option in the same price. But none of their customer care numbers is working. I have been trying since last 3 hours. They are illegally pushing your customer to buy a costlier ticket. I want them to learn a lesson so that they don't play with people like this in future.
Name - ashish agrawal
Pnr - ncgbug
Contact no - [protected]

I had a flight from pune to ahmedabad at 11:45pm from flight no 6e673 on 2 dec 2016. They messaged me at around 3 in the afternoon that the flight has been cancelled without any reason and the number which they stated in the sms i. E., [protected] is not reachable at all. I have no means of communication to the airline. Due to this i will not be able to board the flight back from ahmedabad to pune from spicejet. They are charging me a cancellation fees for the wrong doings of indigo
I want an answer for this and i need my money back for all the losses that have been incurred.

I have booked indigo flight 6E 466 from Bangalore to Hyderabad which was actually scheduled to depart on 2nd December at 11:40. The flight was then delayed to 15:45 and again delayed to 17:45. We have booked the flight on October. We had to attend a very important marriage at Hyderabad.. This is highly unacceptable and I am ready to go to any extent to proceed with the complaint legally.

I booked my flight 6e 968, bom-del on 1 dec, but my flight was shifted to some other flight 6e 154, by just informing me that previous flight was cancelled so we have shifted you to another flight. But that was a false information given by the executive. Again in bombay airport when i asked to give seat in my previous flight 968 your executive told that the seats are not available and i have called the executive to shift my flight. But tell...

My parents were supposed to travel on a trip to Bangalore from Kolkata in January 2017. We booked a round trip via Indigo on Make my trip. (Booking ID - NF[protected], with PNR: OH7Y5B.

My father however, had an accident due to which my parents have decided not to travel, since he is partially bedridden now.

As per the ticket, we are supposed to get back a refund of approximately 10000 to 11000 rupees after cancellation charges. (2550*2=5100) from my original paid amount of 16000 rupees.

However, once I applied for a refund, I was told only 5000 rupees will be refunded. I still went ahead with the cancellation, hoping to get back at least some money.

The final refund was only Rupees 320.

This looks like stealing, and I am quite disturbed by this. Please help.

I am a passenger traveling for Indigo 6E 404 from Nagpur to Mumbai. My PnR no. is V618FY. My flight has been delayed for more than 2.5 hours on 30th November 2016.

There was no message send to me regarding the same. Your staff seems to have a lot of attitude for people in service industry. Well that's your choice how you train your people but it's definitely my problem that I will reach Mumbai now at 12:30 instead of 10 which is pretty late .
Therefore I am claiming my compensation for the same as per Aviation ministry.

And pls. Don't respond saying that the delay was due to weather conditions becoz weather can't be bad only for Indigo airlines. As all other airlines departed on right time.

Hoping there will a service for your side.

I was with baggage exceeding 15 kgs, had to pay for the excess. First I waited for 10 mins just for the amount to be paid then I went to 2nd last counter to pay as usual nobody was present. Again waited for 15 mins, went to other staff to atleast take payment and take my baggage. Only 10 mins was left to boarding time and as requested to supervisor she just spoke with utter arrogance as I am a beggar begging to let me board in. She just ignored talking to me and continously I was requesting her that time is passing away take payment and let me board. she just didnt responded and I missed boarding time. even after that none of the staff bothered. They did it purposely as I was flying just 2nd time and then I had to buy a ticket for the next flight and then suddenly there is staff on the cash counter. So money specific they are. If this is the service there isn't any difference between Indigo and any other airlines. I bought Indigo tickets paying higher as I thought the service would be best as I am not a frequent flier. Heights of absurdity. Never will I fly with Indigo. better travel by train. NEVER GO with INDIGO

This is Abdul Wahab Shaikh a frequent indigo passenger would like to complaint about the awful experience I ever had . I was travelling along with my family from Kolkata to Nagpur dated on 24-Nov-16 with the flight number: 6E404 which departs at 17.55 from Kolkata. it’s actually about the awful behavior of flight attendant named Nilam Rahtod. She was really rude, irresponsible, negligent and novice as well. Now let tell you the complete...

I travelled from USA to chennai and I booked ticket from Chennai to Trivandrum through Indigo Airlines and I was told that there is a charge for additional luggage and also indigo airlines has international travelers luggage concision.
I reached the airport 2 hours earlier and went for check in they told i need to pay Rs.7600.00 for additional luggage. They don't have flight from USA so they cannot give concision for my luggage.
I spoke with the Manager Mr.Arjun to cancel our tickets since I am not aware that USA Flights cannot be given Luggage concision.
He treated us like beggars his attitude and his reply was so arrogant and nobody can tolerate it. I paid my luggage cahrge and travelled but hear after I won't recommend anyone or travel in this airlines.

Sir, on 25th November 2016 my flight was from Delhi to Indore in Indigo airlines and as I was getting late I left my luggage at the airport only intimidating the receptionist there who told me that my luggage will be send in my given address. But its been 2 days and still i have not received my luggage and what i am being informed is that my request has been forwarded to the concerned department . Its my humble request to send my luggage...

I am commander ashish mittal serving in indian navy.
i am a regular passenger of Indigo. my registered mail id is [protected]@gmail.com
my registered mobile number is [protected]

the issue here is as follows:-

1. in last 24 hours i have booked tickets for 6 individuals. in which four time its mine own reservation.

2. by mistake, due to some confusion, i have booked ticket from coimbtore to delhi twice on same date for myself. First ticket was booked on 24 Nov 1645 hours(UTC) ie booking refrence LC4G5T flight no. 6E 6364 and 6E952 (both are connecting flight) from coimbtore to Delhi on 16/17 Dec.

3. view some issue, i could not see the mail and confirmed booking of the same view some technical issue at my end. i booked the ticket on same sector that is coimbtore delhi for same date 17 Dec vide booking refernce number OYPL7J by different flight of your i.e 6E 396 on 25 Nov at 1505 hours(UTC).

4. i realised my mistake within 15 min., and i called up customer care at about 1630(UTC) for cancellation of one of ticket. then i realised that i will not get full refund for any of the ticket. i took the email id for forwarding this erquest from them and got the ticket cancelled mentioned in para 3 above.

5. hence, in view of the above, it is requested that case may be considered at your end. as the ticket was booked for same person for the same sector on same date(17 dec), the ticket money may be refunded as whole sum .

6. your support will be appreciated.

thanks and regrads

for any querry u may contract me on [protected]