IndiGo Complaints & Reviews

I have booked flights for my family before 2 months as they were traveling to attend the marriage. Now because of you they couldn't attend the marriage. So now I will tell each and every one that "DO NOT TRAVEL FROM INDIGO." You have ruined some ones marriage bcoz of your last minute cancellation message. I am taking this to the consumer forum. I will not let you go this easy
Booking reference : B57UVY, KBYIUW, UHZ9PH, L9MHPM
Email id: [protected]@gmail.com

I book my 5 ticket in goindigo for 8 dec 2016 ahmedabad to delhi, , one child two male adult and two female adult, I already cancel my ticket, i talked with representative and he confirm me get money 6 or 7 working days now completed more than 20 days not get my money all name
Nitin Kapure male
Roshni Kapure famel
Devshree Patel child
Viral Patel Male
Dixita Patel Female

indigo customer num not receive num is [protected]
indigo website don't have right contact detail
wrong contact num on website
no option for easily cancel ticket

do the needful

Sir/Ma'am,
I booked my ticket from delhi to bhubaneswar on 2 dec, 2016 for 23th jan 2017.
I paid through net banking.The amount has been deducted from my account but I had not got any confirmation of my reservation. I dont have the booking reference and no itineary.
The mail from indigo says u will be refunded in 4 days if tickets are not booked and its been 4 days .
when are u refunding the money?

I will be thankfull if you kindly look into it.
Details:-
Name Sushmita Nath
DOB:-21/03/1996
registered email id:[protected]@gmail.com
registered phone no;-[protected]

I g. Seenaiah travell on 30nov2016 chennai to goa i little bit late so my friends are carry my phone but my phone hand over to mr premkumar chennai indigo security person he is not submitting the phones to airport as well as me also pl persue if you check the cc camera it will appear also even indigo manager also not responding pl help me

G. Seenaiah
[protected]
Pnr no 6e-382 devjj1c

Name : P.N.Hrisheekesha
date of travel: 04-12-16
Flight: 6E 106
Boarding time:21 10
baggage no. E [protected]
EQ:0136
Complaint: At the time of boarding, I was told that my luggage is not allowed since it contains few dry coconuts. I told them that I shall go and remove all those.But, they told I shall miss this flight and I have take another flight as per availability and pay the difference fee or else give an authorization letter at Delhi airport for Indigo to open my baggage and resent the baggage. But flight left bengaluru by 10.30 PM. I did the same and gave authorization letter on the same day immediately after reaching delhi.They assured me that I shall receive a call from their end. I have not received any call from them.They also gave me one mobile no. to contat i.e.[protected], itried many times but no response. On 5-12-16, by 8.00 PM, I gave a complaint with customer care no.[protected], they told me that they are going to contact me within 24 hours. I have kept few eatables prepared by my mother. If it is not reached in time every thing gets spoiled.
Please take action at the earliest.

I cancelled my domestic flight tickets(PNR - SYHF4Z ) and the refund amount after deducting the cancellation fee sums up to around 6000.
After cancellation I received an automated response that specified that the refund will be credited to my account within 5 to 7 days. It has been more than 10 days and I haven't received any communication regarding this.
I hope this will be resolved soon.

Sir.I would like to inform you that on 2nd dec2016 my journey was from BBSR to Chennai boarding at Hyderabad but till date I am not received my luggage.i the same day The PIR report was raised .The ticket having PNR no IF9T8X Till date there are so many times I contact to bellow providing number give n by airport staff at the time of arriving.
contact no-[protected].
so please do need full for me.
Regards
Dusmanta satapathy

This was the worst trip i ever had in my life...

I don't want to travel with indigo anymore. The flight time was at 5:35 am and we reached airport at 4:52 am. They people were not ready to give us the boarding pass and even not listening us. They redirected us to the man who was arranging next flight with high additional charges (8282) + flight charges (9034)=total (17316) amount paid by us. Then the second flight got delayed by three hours and we decided to cancel the ticket. We also requested them to allow to board any one o[censored]s without any luggage but they were not cooperating with us.

Indigo people literally cheated us. We are feeling like being looted by indigo.

The staff was not helping us to catch the flight they have made their mind to make money from their customers.

Many thanks,
Priyanka lad

Dear sir/madam,

I travelled in indigo airlines on 04/12/16 (6e367) from patna to delhi. Subsequently my plan was to travel from delhi to muscat on the same day and the departure time is 15:25. But unfortunately the indigo flight from patna to delhi got delayed than the scheduled time by 3.30 hours. So i missed my oman air flight from delhi to muscat.

The initial scheduled departure time for indigo flight was 11:00am from patna. It got delayed and finally the flight departed after 14:30 and reached delhi at 15:45. As all my family members are travelling together with me i got no other option rather than booking other flight, which eventually i did on jet airways.

Due to the above mentioned issue myself and my whole family struggled a lot. I request you to pay my losses which i spent for purchasing new tickets for my travel from delhi to muscat. The total cost is inr 54000.

Copies of indigo, oman air and jet air ways boarding pass and payment bill attached in photo format for your reference. Final message send by indigo below in red also attached for your reference.

Dear mr thakur dhaneshwar, your flt. 6e367, pat-del on 04dec is delayed. The revised departure time is 1430hrs. View flt status on your mobile at http://mobile.goindigo.in or call [protected]

I booked 3 tickets to goa and 3 returning tickets from goa to bangalore with indigo airlines. But i had to cancel all the tickets because the venue of the event in which we were suppose to go, got changed to mumbai. I was suppose to book the tickets to mumbai with the indigo airlines after the cancellation of the tickets but 60% of the money was deducted and only 40% was refunded back to my account. I understand if the cancellation was done few hours prior or few days prior but i cancelled the ticket 3 weeks prior to the date. Isn't 3 weeks an enough time for the cancellation? Is this how they do the business? What services they have provided? There seat will not go empty as there is enough time when people will make the booking.
They charged me rs.10, 666 for the tickets and deducted rs.5878 for the cancellation eventhough the cancelltion was done way prior 3 weeks. These people are simply looting the customers which is unacceptable.

Booking reference number - t5snfl

Numeric booking id[protected]

I have booked flights for my family before 2 months as they were traveling to attend the marriage. Now because of you they couldn't attend the marriage. So now i will tell each and every one that "do not travel from indigo." you have ruined some ones marriage bcoz of your last minute cancellation message. I am taking this to the consumer forum. I will not let you go this easy. You dum* @$.

Sir, it is very torturing to see that in spite
Of reaching on airport around 1and 1/2 hour before time and getting boarding card, even cleared security check i was told u r 30 to 40 second late and not permited to enter into flight. Even there was no any warning announcement. I was referred to indigo reservation where he showed his helplessness in arranging other flight and told me to buy new ticket. They just blaming cisf people for delay and free himself from any responsibility to customer. They even denied to refund. I am sending u my ticket and boarding pass photo. Kindly look matter and help us. Today there r lot of other people who were victimised by the same situation.

Indigo airlines ground staff made all indigo passengers stand in same queue and by the time i reached checkin counter they asked me for seat preferences & were extremely slow and after few minutes they told that checkin is closed. As bangalore airport is silent airport staff should have informed people and formed separate queue for people who have to board first. Even after standing in queue for more than an hour no one helped. Later i got to know that same flight was already delayed by 20 minutes then also didn't allow us to get in. Airlines didn't even refund money. Extremely disappointed by indigo airline services.

Dear sir/madam,

I had flight from dehradun on 2nd dec 2016 to delhi (Zer15n) at 14:25 pm and then connecting flight at 17:50 pm from delhi to pune (T63d7y). I booked through goibibo. At 12 noon around i received sms that flight got delayed frm dehradun to delhi and leave at 16:30 pm and again changed to 17:25 pm and finally got cancelled till then i tried reaching them then they told we can only arrange ticket from delhi to dehradun. By the time delhi to pune flight got delayed and changed to 20:55. I again contacted them to reschedule my flight frm dehradun to delhi at 18:05 pm to 19:10 pm and they did, but this flight also got delayed and end up at 23:05 pm. At this time, i called them many times to reschedule my delhi flight but sadly no one attended the call. I called on goibibo for the reschedule and they were telling me that its ur fault. I was very angry because i did everything for rescheduling then they called indigo assistant but no picked and they said sorry that u r right. They were not responding. Now my flight is missed from dehradun to delhi as well as delhi to pune. Also i am unable to visit there, my return tickets on 5th dec is also not used. Pune to delhi and delhi to dehradun (Jbv3kg). I request you to please look into this matter as i had to visit pune urgently for job interview which i missed. I saved money for this flight but worthless. Hope you will understand and take up my matter seriously for refund. Ticket cost was dehradun to pune (Flight 6e755 and 6e763) : 5337 +300 (Seat preference frm delhi to pune) = rs 5637 and pune to dehradun (6e148 and 6e632) =rs 5896. Total = rs 11533

I have booked flight 6e246 del - ded for 2nd dec 2016. Sceduled to depart at 16.35 from delhi. At arround 3.10 i have recieved a meesage from indigo airlines that the flight is delayed and resheduled for 20.20 which was further resheduled to leave at 20.50 by another massage. The websight suggested in the massage le. Goindigo.in does'nt work nor the number given in the message [protected] were connecting. Even customer care number-[protected] was continuslsy busy from 3.15 pm till 8pm. Even the website of indigo did'not respond to my request for cancellation and refund. How am i supposed to cancel my booking when flight is delayed for 4hrs and reaching at destination at very odd hours and purpose of my visit is not fulfilled.

Dear Sir/Madam

Indigo cancelled by ticket at the last moment. I am expecting refund now
kindly contact me at +91 [protected]
I called many a times but no one picking the call. Please take action or else I have to take a legal action
Sorry not satisfied at all.

Contact: +91 [protected]
E mail: rishiraj.[protected]@gmail.com

Hope to get a call and email both from you as soon as possible

6E198, Mumbai to Delhi, Saturday, 03.12.2016

Sir/Ma'am,
I booked my ticket from chandigarh to bangalore last night for 26th feb 2017.
I paid through debit card.The amount has been deducted from my account but I had not got any confirmation of my reservation. I dont have the booking reference and no itineary

I will be thankfull if you kindly look into it.
Details:-
Name Akash Chanani
DOB:-21/09/1996
Id:- shashankjha33
Flight no:- 6E 478
phone no:-[protected]
registered email id:-shashank.[protected]@gmail.com
registered phone no;-[protected]

Please reply ASAP.

Sir/Mam,
I have misplaced 2 of my luggages. I was flying from Bangalore to Kolkata. And out of 4, 2 of my luggages have been misplaced. The customer service agenta here are not very helpful. I had my train at 1:50, which i missed due to the irresponsible service given by Indigo. It's a mental harassment for me as i had VERY necessary and essential elements in the bag which i need by today at any cost. The customer services number aren't receiving the call.

Kindly help me get my luggage today itself, failing which i will have to file a consumer complaint due to the irresponsible services provided by your Company. And you will be liable to pay damages for the losses suffered by me.

The details are as follows :
Name: Snehil Pratik
Pnr: NHMBQE
FLT: 6E 344
SEAT : 3F
SEQ :177
FROM: Bangalore to Kolkata

I am writing this to kindly bring it to your notice, that I have booked a flight on 30 nov 2016 from hyderabad to new delhi by flight number 6E 766 which should has scheduled to departure at 22:05. However due to some reason flight 6E 766 was canceled and brought to my notice at 16:00 hrs IST. For which I have being informed on telephone so I called the call center and rescheduled my flight to a earlier flight 6E 564 which should be departing at 22:20. I have checked in on time and after checking in the flight was delayed 3 times, first time for 1 hour again 35 mins, and finally flight was airborne on 00:30 1st december. Due to the delay in Indigo Flight I have missed my flight to Japan via shanghai which was suppose to be airborne on 3:30 am 1st december. Now, Due to your flights delay I had to pay 60000 INR to get a new flight to Japan via hongkong by Cathay pacific airlines. I need an explanation and compensation in this regard !!!.
P.S Other flights such as air india, spicejet travelling from HYD to DEL are on time.

It's been some time that as an appreciation of your time schedules I have preferred travelling with Indigo. However, my experience this time while travelling to Kolkata from Mumbai vide flight 6E 5153 was scary and I may never consider travelling again. As a senior citizen and as a retired government employee though we do not expect sympathy however it would have been good if some kind of empathy was shown. Me and my wife irrespective of our feeble health were almost made to run with around 25 KGS of luggage from the baggage booking counter to the security check stands at Mumbai airport on 20th November 2016. Despite our repeated requests to the lady Manning the check in counter no help was extended as there was a shortage of staff and we were 5 mins delayed to report (though we had done a web check in). As a result of this my wife who suffers from Parkinson's was almost at the verge of a break down. Even while boarding the bus he saw and heard rough language from your staff but not a single personnel came up for assistance. My only submission is if that's what you call flyingflying on time at the cost of such conditions then I am sorry to state that Indigo has a way to go to engage with customers. As a senior citizen of this country I ask the competent authorities of Indigo that I deserve for an explanation, compensation may be far off for such kind of pathetic treatment we received on 20th November 2016 between 7 PM to 8 PM from your ground personnel for not much fault of ours.