IndiGo Complaints & Reviews

Hi Indigo/Yatra,

I want to bring a very serious glitch in Indigo management of flights.

Find below mail where i have been called as "Mr Rajnish Kaushal" but boarding passess are on correct name. This might be seems to a normal issue but once you will go through the mail will realise the gravity of it.

I booked Indigo flight BLR-DEL(2nd Dec) and DEL-BLR(6th Dec) to attend my sister engagement on 3rd of Dec @ 11AM. A must family function to attend.

when i was set up to leave for airport at 4PM on 2nd Dec, i got msg ( attached) that my flight been cancelled without any further options. I know how madly i was calling the customer care number of Indigo "[protected]" from 4pm to 5pm and was helpless to hear same msg that indigo number is out of coverage area. i have attached the voice recording to prove my point.

giving up with Indigo customer care number i tried to call Yatra( from where i booked my ticket), i eventually got connected to them and lady informed about flight cancel. on my request of option she mentioned that there is only flight available which is next day (3rd of Dec 6Am), i asked her to book it but she could not due to web check in issue. She said its taking time but ticket will be booked in 3rd Dec 6Am flight. after 10 min call got disconnected, leaving me again clueless.

To my surprise i got msg in 5 min since call disconnected from Yatra that i have rostered into flight at 7PM. Was it a joke that someone flight was pre-ponded by 2 hours when you have only 90min to catch flight. Given Bangalore traffic and pure distance it need a rocket plan to reach Airport. This time I got call from Yatra that i have been rostered into 7PM flight by me.

On my objection to booking me for a flight which is impossible to catch given 90 min, i asked who authorized for it, lady again took me to conference with Indigo. 2016 biggest foolish reply i got from Indigo that i replied on SMS sent to me to book me for 7PM flight. I can prove it wrong or you prove me wrong kind of discussion went on for 40 min. Finally this guy acknowledged issue and requested me to take full refund or take flight at [protected]@3rd Dec. i agreed to get 3rd Dec 6AM flight but again he put me on hold, critical 5 min lapsed which turned into me not getting even seat in 6AM or 6PM @3rd Dec flight.

Back to square one.

Eventually i had been forced to take a connecting flight from BLR-MOM-DEL which will take 10 hrs to me to reach Delhi well post social event i was supposed to attend at 11AM.

Executive keep on arguing that he got confirmation form 9818******* number of min but if you check tickets and my information on Yatra and Indigo, i have only one contact number [protected]. Who would have sent the msg to Indigo for rescheduling at 7PM from 9PM? May be Mr. Mr Rajnish Kaushal.

Who's is fault is this if Mr Rajnish Kaushal confirmed for flight prepones of Mr. Amit Kumar @ 7PM. Please decide between Indigo or Yatra as i am going to escalate it which has caused me great inconvenience and social stigma of not attending my sister engagement.

let me know if you need more proof to prove my facts above, i could not send due to size constraints.

Thanks
Amit kumar
[protected]

My flight no - 6e 164 has been suddenly cancelled which was scheduled to depart today from bangalore (2nd december) and i have just been informed 5-6 hours ago. This is horrendous.
If you cancel a flight then give me another option in the same price. But none of their customer care numbers is working. I have been trying since last 3 hours. They are illegally pushing your customer to buy a costlier ticket. I want them to learn a lesson so that they don't play with people like this in future.
Name - ashish agrawal
Pnr - ncgbug
Contact no - [protected]

I had a flight from pune to ahmedabad at 11:45pm from flight no 6e673 on 2 dec 2016. They messaged me at around 3 in the afternoon that the flight has been cancelled without any reason and the number which they stated in the sms i. E., [protected] is not reachable at all. I have no means of communication to the airline. Due to this i will not be able to board the flight back from ahmedabad to pune from spicejet. They are charging me a cancellation fees for the wrong doings of indigo
I want an answer for this and i need my money back for all the losses that have been incurred.

I have booked indigo flight 6E 466 from Bangalore to Hyderabad which was actually scheduled to depart on 2nd December at 11:40. The flight was then delayed to 15:45 and again delayed to 17:45. We have booked the flight on October. We had to attend a very important marriage at Hyderabad.. This is highly unacceptable and I am ready to go to any extent to proceed with the complaint legally.

I booked my flight 6e 968, bom-del on 1 dec, but my flight was shifted to some other flight 6e 154, by just informing me that previous flight was cancelled so we have shifted you to another flight. But that was a false information given by the executive. Again in bombay airport when i asked to give seat in my previous flight 968 your executive told that the seats are not available and i have called the executive to shift my flight. But tell...

My parents were supposed to travel on a trip to Bangalore from Kolkata in January 2017. We booked a round trip via Indigo on Make my trip. (Booking ID - NF[protected], with PNR: OH7Y5B.

My father however, had an accident due to which my parents have decided not to travel, since he is partially bedridden now.

As per the ticket, we are supposed to get back a refund of approximately 10000 to 11000 rupees after cancellation charges. (2550*2=5100) from my original paid amount of 16000 rupees.

However, once I applied for a refund, I was told only 5000 rupees will be refunded. I still went ahead with the cancellation, hoping to get back at least some money.

The final refund was only Rupees 320.

This looks like stealing, and I am quite disturbed by this. Please help.

I am a passenger traveling for Indigo 6E 404 from Nagpur to Mumbai. My PnR no. is V618FY. My flight has been delayed for more than 2.5 hours on 30th November 2016.

There was no message send to me regarding the same. Your staff seems to have a lot of attitude for people in service industry. Well that's your choice how you train your people but it's definitely my problem that I will reach Mumbai now at 12:30 instead of 10 which is pretty late .
Therefore I am claiming my compensation for the same as per Aviation ministry.

And pls. Don't respond saying that the delay was due to weather conditions becoz weather can't be bad only for Indigo airlines. As all other airlines departed on right time.

Hoping there will a service for your side.

I was with baggage exceeding 15 kgs, had to pay for the excess. First I waited for 10 mins just for the amount to be paid then I went to 2nd last counter to pay as usual nobody was present. Again waited for 15 mins, went to other staff to atleast take payment and take my baggage. Only 10 mins was left to boarding time and as requested to supervisor she just spoke with utter arrogance as I am a beggar begging to let me board in. She just ignored talking to me and continously I was requesting her that time is passing away take payment and let me board. she just didnt responded and I missed boarding time. even after that none of the staff bothered. They did it purposely as I was flying just 2nd time and then I had to buy a ticket for the next flight and then suddenly there is staff on the cash counter. So money specific they are. If this is the service there isn't any difference between Indigo and any other airlines. I bought Indigo tickets paying higher as I thought the service would be best as I am not a frequent flier. Heights of absurdity. Never will I fly with Indigo. better travel by train. NEVER GO with INDIGO

This is Abdul Wahab Shaikh a frequent indigo passenger would like to complaint about the awful experience I ever had . I was travelling along with my family from Kolkata to Nagpur dated on 24-Nov-16 with the flight number: 6E404 which departs at 17.55 from Kolkata. it’s actually about the awful behavior of flight attendant named Nilam Rahtod. She was really rude, irresponsible, negligent and novice as well. Now let tell you the complete...

I travelled from USA to chennai and I booked ticket from Chennai to Trivandrum through Indigo Airlines and I was told that there is a charge for additional luggage and also indigo airlines has international travelers luggage concision.
I reached the airport 2 hours earlier and went for check in they told i need to pay Rs.7600.00 for additional luggage. They don't have flight from USA so they cannot give concision for my luggage.
I spoke with the Manager Mr.Arjun to cancel our tickets since I am not aware that USA Flights cannot be given Luggage concision.
He treated us like beggars his attitude and his reply was so arrogant and nobody can tolerate it. I paid my luggage cahrge and travelled but hear after I won't recommend anyone or travel in this airlines.

Sir, on 25th November 2016 my flight was from Delhi to Indore in Indigo airlines and as I was getting late I left my luggage at the airport only intimidating the receptionist there who told me that my luggage will be send in my given address. But its been 2 days and still i have not received my luggage and what i am being informed is that my request has been forwarded to the concerned department . Its my humble request to send my luggage...

I am commander ashish mittal serving in indian navy.
i am a regular passenger of Indigo. my registered mail id is [protected]@gmail.com
my registered mobile number is [protected]

the issue here is as follows:-

1. in last 24 hours i have booked tickets for 6 individuals. in which four time its mine own reservation.

2. by mistake, due to some confusion, i have booked ticket from coimbtore to delhi twice on same date for myself. First ticket was booked on 24 Nov 1645 hours(UTC) ie booking refrence LC4G5T flight no. 6E 6364 and 6E952 (both are connecting flight) from coimbtore to Delhi on 16/17 Dec.

3. view some issue, i could not see the mail and confirmed booking of the same view some technical issue at my end. i booked the ticket on same sector that is coimbtore delhi for same date 17 Dec vide booking refernce number OYPL7J by different flight of your i.e 6E 396 on 25 Nov at 1505 hours(UTC).

4. i realised my mistake within 15 min., and i called up customer care at about 1630(UTC) for cancellation of one of ticket. then i realised that i will not get full refund for any of the ticket. i took the email id for forwarding this erquest from them and got the ticket cancelled mentioned in para 3 above.

5. hence, in view of the above, it is requested that case may be considered at your end. as the ticket was booked for same person for the same sector on same date(17 dec), the ticket money may be refunded as whole sum .

6. your support will be appreciated.

thanks and regrads

for any querry u may contract me on [protected]

On 01 nov 16, i alongwith my wife brijlata mittal travelled by indigo flight no. 6e 3216 scheduled to leave mumbai for delhi at 1050 am. The pnr number was ji9ijb. We two are aged 77 and 74 years. We reached the airport before time and took a pre-arranged wheeled-chair for my wife. After booking of three baggage, at the check-in counter, we proceeded for security check with only one hand baggage. On completing the formalities, we were waiting...

Hi,

I'd like to give some feedback on my unpleasant experience in kathmandu airport on the 18th of november, 2016.

My friend and i were travelling back into delhi after a wonderful long weekend in kathmandu.
At check in, my friend and i realised we had made the foolish mistake of letting our indian visas expire by a couple of days and rightfully your staff refused to let us travel.
We were approached by one of your representatives called 'rupesh kumar' who told my friend and i we cannot travel that day but would be able to travel the next day into india by transit as we only had 24 hours until our flight back to london.
He refused to waiver a transfer flight for us but offered us a 'bargain' £180 each (Cash only!!) that we could travel the next day.
He also personally gave me his card to mention his travel company he runs, should we desire any tours.

I work for british airways in london for 12 years and i know from previous experience that this could easily of been handled and that in no uncertain terms was the 'bargain' £180 each ever going to help us and go straight into mr kumar's back pocket.
I am angry and a little disappointed.

Thankfully jet airways took sympathy with us and let us fly the next day.

I would be grateful for any feedback that you may give.
I personally have mr kumar's personal card, should you desire it for proof.

Andy hawkes.
[protected]@hotmail.com

I purchased a return ticket online from indigo website in the name of mrs. Suktara ganguli on 07.10.2016 and cancelled the same at about 10 a. M. On 18.11.2016. I received a mail from the airlines that a sum of rs.4800 has been deducted as cancellation other charges and i was to get a refund of rs.3239 which was lying in my credit. Since then more than days have passed i am yet to get the refund. I am very unhappy, because when i travel by air, i always choose indigo airlines. Please arrange for immediate refund and oblige.

I bought a ticket.. Cok to tvm.
After that i got a message from indigo that my flight time rescheduled. Then my ticket were cancelled without my confirmation. But i bought ticket from via.com. They still have my ticket confirmed.in indigo my ticket is cancelled.
Pnr: p78lxi
Via.com booking no :fmn1yf3ujs4
What can i do.?
How can i retrieve it?
..

Dear Consumer Board.

I returned to Hyderabad from Dubai, UAE, on flight 6E 25 INDIGO Airlines, which arrived 19/Aug/2016 at around 3 PM. At Hyderabad International Air Port. India.

My luggage, I Checked in with 2 Bags at Dubai International Airport which was supposed to land with me in Hyderabad but i got only 1 baggage my second baggage tag No. 6E[protected]. has apparently been completely miss-placed and possibly Lost. The ground staff at the Hyderabad Airport lost luggage counter, where I spoke with Ground Staff informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked and call me. They also ask me to wait at the airport to check weather the baggage is still in Aircraft or and the ground I waited for 3 Hours.

It has been 4 Months now; I have spoken to many staff members on numerous times since my arrival and they has absolutely no information for me as to the whereabouts of my luggage!

I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. After 2 Months of hard strugle they call me once and offer compensation which is very small amount.

I have already complain many times with Indigo i request them to send me written compensation by email so that i can go for consumer forum. I have all the call recordings also my total value of my belongings inside my luggage is more than double what my Airlines are able to pay out. I have certain items inside which are completely irreplaceable.

I hope that the bag will be located and sent back but should it never turn up and be reported missing indefinitely, I believe that I am entitled to some form of compensation from the airline.

I can be reached on my mobile [protected] I would appreciate if you contact me i spend money and time i came back from Dubai for this Baggage to India.

Regards
Mir Zaheer Uddin ALi Khan
[protected]
[protected]@yahoo.com

DEL to GOI 6E 505 (arrived in GOA at 12:45 am 23/Nov/2016)
PNR L69BRI
Luggage TAG [protected]

Expensive Liquor stolen from check in luggage.

The Lock was broken and an expensive bottle of Johnny Walker Gold Label Limited Edition worth Rs 8000 was stolen from the bag.
The zip was fine and i took notice of the broken lock when i reached my hotel in North Goa. Also, the luggage tag was peeled off and was stuck to the lock, hence i missed the broken lock at the airport when i picked the bag from the belt.
When i contacted the customer care - they hung up on me.

I was traveling november 17 frm KTM to DEL 6E32 at check in in KTM they did not allowed my cabin baggage ( small black suitcase. they told me to take camera and computers that I will not pay for it) so I found a small locker in my purse and pu iron.. I quickly did and forgot a pocket inside as it was kind of pressure it was more then 2 hours prior of departure. In Delhi I waited 30 mms to have my bag on the beld than I went straight for my taxi.Arriving at my hotel at Pullmann Aerocity i check in and then in my room i open my luggage the small black suitcase and my big bag. the locker was broken with lots of indigo stickers on it and the zipper was down near the wheels so i could not see that something was wrong.
My suit case had been rubbed and an envelope containing 830€ open and empty. all was in mess in the suitcase.
I'm now in contact with authorities to deposit a complain thru Police.
It's totally unacceptable that things can happen to your clients.
You will certainly get in contact with me i keep all the tags seals and stickers as proved plus photos.

AFTER 5 DAYS no response phone always busy
the address customer.[protected]@ goindigo.in given by staff at Delhi airport is not the right one
the feeb back on web site ...no response

This is very very bad experience this time traveling in Indigo. It seems Indigo is simply doing business to loot and cheat people. The tagline of Indigo is "On-Time", i think that is only for Public display, Indigo itself doesn't follow his tagline.
On 19th Nov(sat), i had to fly from BLR-BBS on 6E-6724 @5.40 A.M morning,
PNR: HBE2FG, but i reached @Boarding counter, Bangalore @4.55 A.M but they simply denied me to give the boarding pass and the reason they mentioned is you are 1 min late for Boarding Pass and the counter is closed.i doubt the the Indigo staffs those are sitting in the counter, whether they are educated properly or not because i just requested 3-4 times to consider as i had some emergency and i had to go to Hospital in BBS, but the way they behaved, it does not look like they are Airlines staff, it seems like some local fish market people. This is how they are behaving with customers like customers are going in flight in free of cost, then I have to rush to Indigo Ticket counter for Next flight accommodation which cost me Rs. 5532/- and which is @11.35 A.M on same day 19th Nov(Flight: 6E-971) with same PNR :HBE2FG. Obviously it was straight wastage of my money or I can say Indigo cheated me. OK as per Indigo Tagline"On Time", so i thought it will be on time but the flight departed from Airport 30 mins late i.e 12.05 P.M,
Next, on the day I have to return from BBS-BLR on 6E-897 @8:30 A.M morning with same above PNR :HBE2FG but the Interesting part is Flight departed from Airport 25 mins before like 8.05 A.M, It shows how Indigo is doing his monopoly and cheating and looting people. It shows Indigo can do whatever it wants like before time, flight delay and passengers will have to co-operate and adjust with that but Indigo can co-operate his passenger for 1 min delay only for looting some money. Obviously it was really a very sad experience, obviously i am not going to fly again in this Indigo flight who cheats its own customer as well as I will ask all my friends not to fly on this.

You are requested to kindly refund my money. Awaiting for your co - operative action.

Achyutananda Jena
[protected]
[protected]@gmail.com