IndiGo Complaints & Reviews

Me anjali krishna today morning flight bangalore to thiruvananthapuram @ 5.30 flight no 6e873, i was at 4.30 for my check in and there was a big q ...When i showed my ticket they said gate is closed by time 4.40 ...Noaannouncement or no staff was there by just 1 minutes you denied my check in. I had to book a new ticket for 16k witch i did not go and i did not get any refund is that justified? during holiday season i expected you to be a little more considerate. But no, you money minded people cared about money. I want a full refund of my flight ticket!! the girl at the booking counter was rude. Pnr gcdgwt
Flight Ticket ­ Bangalore to Thiruvananthapuram

Passenger's Name Status Seat No. Ticket No.

1. Mrs Anjali Krishna Confirmed ­

Going | 1h 15m

Date Time From To Flight No. Terminal Airline PNR No

28 OCT 16 05:35 BANGALORE THIRUVANANTHAPURAM 6E873 INDIGO GCDGWT

1h 15m | Kempegowda International Airport, BLR ­ Thiruvananthapuram International, TRV

E­Ticket Numbers Booking Reference Price Summary

AIRLINE:6E/GCDGWT

Basic fare + Airline fuel charge Rs 6, 320

Airport Fee ­ UDF/ADF/DF/PSF/PHF Rs 502

Taxes Rs 380

Airline Ticket Price Rs 7, 202.00

Lead Charges* (+) Rs 225

Total Amount Paid Rs 7, 427

Flight No 6E 247

Date of journey: 25th October 2016 from Hyderabad to Mumbai.

On 25th morning I received an sms from VM-Indigo (copy attached) stating that the flight 6E 247 will be boarding from Gate 24 and since this is a silent airport no boarding announcements will be made.

I along with other passengers had checked in (boarding pass attached) and were waiting at Gate 24 for boarding the flight. Our flight departure time was 7.15 am whereas the display was showing the boarding for Indigo Raipur flight. We waited till 7.10 and when we enquired with the Indigo counter Manager she informed that the boarding has been closed from Gate 26. When we informed her that why they did not inform us, or send a revised sms or call the names of checked in passengers the only casual reply was she had made 4 announcements about the change of Gate. I was really surprised to see the casual behavior of a Manager from a reputed airlines like Indigo who puts the entire blame on the passenger. We were four o[censored]s all seated in the Gate 24 lounge (please check your cctv footage) who did not hear her announcement and as per your sms message there will not be any announcement.

As per the advise of the Manager all four o[censored]s approached the Indigo ticket counter at Shamshabad airport for adjusting us in the next flight. It was informed that we have to buy another ticket and in no way they can adjust the flight. When we approached your other officials present at the airport they informed that there is no other option other than buying another ticket for Rs.3, 381/-. Accordingly we were forced to buy another ticket in the next Indigo flight 6E 608 scheduled at 10 am (copy attached).

Later all four o[censored]s met your airlines officials and GMR staff at the airport but our efforts were futile. According to the Indigo manager that how can they consider us when there were another 7 passengers who had to offload their luggage since they failed to board the flight on time. With this lethargic approach by one of your manager we would like to know whether Indigo endorse this as their mode of Operation.

Requesting your office to consider our application to re-imburse our money at the earliest. The names and PNR details of four o[censored]s are given below.

1. Jolly M C- PNR - R97PXC (mob [protected], email [protected]@naandi.org)

2. Thomas - PNR - K7IB2C (mob[protected], email [protected]@hotmail.com)

3. Venkat Rao- PNR - ECPL2A (mob [protected], email [protected]@gmail.com)

4. Vasantha - PNR - ECPL2A (mob [protected], email vasantha.[protected]@gmail.com)

Hope you will let us know about the action taken at your level to avoid such inconveniences to the passengers flying in Indigo airlines in future.

I have replanted my travel date, during this i got one failed Transaction of 2250
after 6 days i didn't get any resonance from indigo. while making call on call center they are updating plz make call after 24/48 hours.
bank ref Number;
HSBI[protected]IGAACWVAH7
PNR:WD2L7D
Booking Data : 26/Oct/2016
Date Re plan for : 25/Oct/2016
Booking : Jaipur to Pune

I was late by just 5 minutes and you denied my check in. I had to book a new ticket for 16k and the refund I got for no show was 502. Is that justified? During holiday season I expected you to be a little more considerate. But no, you money minded people cared about money. I want a full refund of my flight ticket!! The guy at the booking counter was rude. PNR SHEJ6R

I was travelling from delhi to srinagar today on 25th oct 2016 besides having under fragile my luggage my brand new bag was damaged and i have proof to show with photograph. When approached officer he did not pay any attention at airport. Kindly note i was flying in 6e-653 pnr wgth7u.
I would like to know when will any action be taken its my brand new bag. I want compensation. Worth 5000 rupees bag it was..

I got refund of RS. 7614/- on 25 Oct 2016 for double deduction from my bank account. However, prior to refund of the amount, on the pretext of card to card refund, enquiring of my personel bank security vis a vis ATM Nos and my net banking user ID as well as password for refund of the said amount is not proper at all. It is against the law. I will be compelled to lodge FIR against the company.

My reference banking transection I'd is. HSBI[protected]IGAADBNUV 4 PLEASE GET MY TICKET CONFIRM.
MONEY IS DEDUCTED FROM ACCOUNT BUT TICKET IS NOT BOOKED
MY Hold PNR IS I5HKUL I talked with Castomer care but they toll me of resolving this type of trans section problem only in Castomer relation go indigo .so please let me know is what is status of my ticket booking .my Initiated transection I'd is aaaab24f[protected] .
Please send my confirm ticket to my e mail I'd [protected]@gmail.come

D/Sir,
I got My flight ticket reference no. MG9MTX from Pune to Dimapur on 6th Dec 2016 ID.[protected] which was booked on 19/10/2016 for RS. 7614/- However, I am regretted to inform you that double deduction has been made from my SBI A/C for the same ticket(Rs. 7614x2)
SBI Reference No.
a) HSBI[protected]IGAACQGZO8
b) HSBI[protected]IGAACQEEB5
You are therefore, requested to refund the amount of RS. 7614/ immediately.
Contact No.[protected].
John Sangtam

This is a written complain against Indigo Careless services & worst response.

PNR No. : L7K16C, Flight No. : 63-961. From New Delhi T1 to Ahmedabadat morning 4:45.

1. Take off delay 20 minute.
2. Lost my duffel bag at Ahmedabad Airport.
3. There was few girls was moving with Indigo Dress. I asked them to help me. But they has given standard report that stand near belt. You will get it.
4. As per announcement I was standing there at belt 1 until it was stopped moving.
5. I went to first end of belt from where they was putting laguage on belt. Asked them that where is my duffel. They start closing shutter there.
6. When I was holding that shutter then they start abusive words & push my hand from opposite direction.
7. There was 3 person so I lost my hand grip and belt shutter was closed.
8. I saw one girl in Indigo Dress who was standing near 3rd belt. So I went there and found my duffel there in above condition.
9. Her name was Kausha. She asked me if it is your duffle then give me some identification about inside laguage.
10. I told her that there is one pink file & black wind-[censored]er on top. Once I opened that bag then she was agree.
11. She asked me why there is no tag. I told her that my entire right side carry belt and middle carry belt is missing and it was cover with white sticky laguage at Delhi Airport.
12. She told me that she has recovered bag in this condition. From her gesture it was seems like I was speaking lie.
13. If I was lie then how your Delhi airport has passed duffel without lable of Source-Destination lable ?
14. Checkout all 3 images and Video file about what Indigo Airlines did my language duffel
15. All 3 images & Video has been taken in front of Kosha from Indigo Airlines at Sardar Patel International Airport.
16. My return ticket is on 6th Nov. from Ahmedabad to New Delhi with PNR No. : VBH6XZ
17. I am really scare by Indigo Services and worst reponse. Even Kausha was not ready for giving me any higher authority contact number.
18. After lots of discussion she has kept two condition. Either vendor come to my place and he will repair, else she will give me Rs. 300 as I am begger (though she saw 3 golden ring on my right hand)
19. I was really get angry and asked her that give me this things in written and when vendor will come to my place. For that Kausha was not ready.
20. Finally after lots of conversation she was agree with Rs. 400.

Such a worst airlines with worst authorities and worst people in Indigo Airlines. This is my written grievances and I am writing entire things in consumer forum. With reference of this mail.

Note : Due to large size of video so it is not uploaded with this mail.

Thanks & Regards,
Dhaval Dave

This is to inform you that a cash amount of Rs 40, 000 is missing from my luggage from the Delhi airport, travelling from Delhi to Kolkata. Details of my flight are below:
Name: Manju Devi Agarwal
Flight No.: 6E861
Date of Travelling: 21st Oct, 2016, Departure time: 6:10am
PNR: B79J5P
Seq: 139
Kindly look into the matter as soon as possible and respond soon.

I have to go journey through indigo flight from Patna to Delhi on 24/10/2016 which was scheduled at 1100 hrs. I was reached at counter by 1025 but staff of indigo flight did not issued boarding pass and also did arguments when I requested to issue boarding pass. Name of staff was Govind. As procedures 45 min before passenger should reach for boarding but it is not necessary if passenger had not reached before 45 min he will not accompanied in case checking door open and plan stay at airport. U have misbehave with me and due to your mistakes my plan was missed. My refunded amounts have also not returned and neither intimated by your staff for procedure. I have taken new flight by paying extra money. U return excess money which have paid for purchasing other ticket.

Respected sir/madam
i want to make an complaint against your supervisior or manager whaterver as his name was ARUN in bengaluru international airport in check in counter.
yesterday i was travelling to ranchi from bengaluru @ 12.pm. was the departure and prior 45 mins you have to reach before but i was late just 10 mins due to heavy traffic, as soon as i reached the indigo counter for my boarding pass he did not issue my boarding pass as just i was late for 10 mins n he started arguing with me as i requested him politely that its an medical emergency and i have to reach ranchi at anh cost on 23rd of october but that guy started arguing and saying me that not possible and he argued with me for 15 mins as the time crossed and i had to leave my flight for ranchi.
Its just a small request to u people that strict action should be taken against him and seriousy indigo people should co-operte for this much.
and one more thing, till the date indigo is the worst flight i have ever been and whatever your policy or rules, screw that rule n should start co operating with your customers otherwise it's a waste of running an airline business.
thank you

I have been an indigo customer for past 12 years i should say and this has never happened to me.
I reached the airport well in time. Due to some issue at the security, i left my jacket which had the boarding pass and returned to the security gate. Bangalore being a silent airport, there was no announcement and when i rushed back to the boarding gate, even though the last bus to the aircraft had not started the staff at the counter refused to let me in that bus. I had a medical emergency as i was carrying medicines for someone and even after explaining this and what happened to me earlier, to the person at the boarding namely - mr. Darshan, he refused to let me into the bus which had not even started moving when i arrived there.
The flight was supposed to leave at 2:45 pm, and i reached at 2:26pm at the boarding gate pleading for my case. I do understand that i was late as boarding gates close 25 minutes before departure, but the situation was not my fault and if the last bus was waiting, a message over wireless could have helped me get into the bus which was going to the aircraft. The total intent of mr darshan seemed that i should buy another ticket on the spot. He was rude and very unaccommodating. I will never fly indigo and take this up to the highest level possible. Let the cctv footage and everything decide the future of this case.

I had to spend extra rs 5000/- to purchase the ticket for the very next flight as the fare difference as i could not wait longer.

Mr darshan spent time checking my fare details and asking me stupid questions like when did you purchase this ticket right at the time when he should have called the staff in the airbus, instead he kept on refusing without even trying or asking any of his senior in the airplane or elsewhere.

Legal notice 23-10-16
to,
director general, indigo airlines, kolkata.

Sub:- wrong gate no:- 23 allotted in boarding pass in place of gate no:-23 a and wrong message sent to my contact no: that the gate no:-23 c has been allotted for departure from kolkata to patna flight no :- 6 e 633 from ccu on[protected], -pnr rgrlyx-mr r k s vikram, advocate, patna high court,

sir,

in the captioned case it is to be submitted that the counter receptionist sitting on indigo cabin at 6 p m at kolkata airport has misbehaved with us and wrongly intimated the gate no. Of departure of the aforesaid flight from kolkata to patna at 6:25 p m as gate no: 23 in place of gate no:- 23a, which harassed us as we are suffering from high blood pressure disease and so we had to walk for a long distance to catch our flight in the 11th hour.
We were very much depressed as there was no one to provide us the information about my stipulate flight.It is because of your mismanagement and non co-operation of your ground staff( specially cabin staff) at kolkata airport.

Hence it is kindly requested to refund our fair as charged from us for the said flights within 15 days otherwise i will take recourse of law in a competent court at patna .

It is for information and needful action.

Raj kumar singh vikram
advocate
patna high court
23-10-16

Dear Sir,

We wish to inform you that our ticket against PNR Number: [protected] was earlier informed of refund Rs, 1269/- and till date not yet refunded and now informing of the refund amount of Rs. 1080 which will be refunded back to your respective account shortly vide your mail dated 12.10.16, which is very shocking and shows how dare you are of grabbing customer money. We would inform you that there was complete water logging in Chennai and no air service was possible on those day from the date of our cancellation.

So we request your honour to kindly refund the total booked amount of Rs.3269/ with interest as more than one year our money was retain, so pay interest accordingly.

Please hurry, else we may go to the Consumer forum for the refund of desired amount.

For any problem please contact us 24x7 Hrs. Customer Support at[protected], Fax No.[protected], Chennai Care No.[protected]

Regards,

Hare Keshav Tiwari

Mob.No. [protected], [protected],

We were boarded in flight no. 6E145 at kolkata on 23.10.2016 at10.30.am and journey was completed at visakhapatnam,
But sorry to say that one no. Small bag, colour black& red border, was left on seat no. 15 B.
So necessary action may pl. Be taken at your end so that we can returned back the same

Comm. Address

A.mandal
31-50-10/4B, L N GARDEN, S T B L PROJECT, SEZ, VISAKHAPATNAM
PIN 530049
PH.NO. [protected], [protected]
[protected]

I had a flight at 7:10 n I was at the airport at 6:15 and the had to be in such a queue at the entrance and at the counters that I missed my flight . They mixed all the passengers into a single queue and means the persons whose flight was at a later time to mine were also in the queue ahead me. When my turn came the person at the counter said that I missed my flight and said me that why I didn't inform him earlier that I was about to miss my flight . How would I know which people is checking I for which flight among the persons ahead me ? Or I guess I should had to push others and jump the queue to the counter to chek in . When I enquired another flight on the same day there was an additional 10000/- to be paid and there was no refund . Was it my fault to maintain discipline at the airport being in the queue ? Shouldn't there be different counters for different flights or some announcements prior to closing the gates for a specific flight? This is a free suggestion which you can consider as I believe you people don't have brains to manage the crowd at the airport but probably this is new idea to make money by cheating people . Due to this I had plan my trip to my hometown to celebrate diwali with my family . N even after cancelling my plan it cost me all total 15000 /- including non refundable air fare, cab charges to and from the airport and tensions and leaves of 8 days . Very very bad experience and would never prefer indigo n even not recommend anyone ever .

Dear Sir/Madam,

Me along with one one of my friend PNR THWY8R and DH3CHR suppose to catch a flight from chennai to pune by Indigo 6E - 385 on 22nd Oct 2016. The time of flight was 22:20 from chennai and due to medical reason and busy schedule I didn't check in online(I should have told sm1 from my behalf) but still we reached the airport prior one hour before departure. Then we show our identity to gate officer and we check-in our baggage and approach the Indigo counter (the time was 9:34) and she was weighing our bags and suddenly she says that "sorry sir boarding gates are closed" what? I mean still u have time n then she told us to go to gate no 52 n when we approach the other lady check something on system she then called sm1 and the flight is already board n we can't help u again we insists her to please consider bcuz we were just on time she says the time is 9:53 but while runing her n there we lost our time it's not our fault we reported on 9:37 . Then she send us to हेर manager we talk with him but he refused to help and tell us to go by 4 am flight n pay the extra cost i.e. almost rs 8500what the hell? You should have taken some effort to board us on same flight which was surely possible plus ur asking for extra money I.e. 8500. This is not fare after all I am the loyal customer n I only refer my friend this flight I strongly condemn this us it has broken my trust on Indigo airlines. I was even ready pay extra money but 8000 it's a complete cheating and then I still book the Indigo flight of 4 am our PNR NO RGJCRX for Rs 6600 from musafir app. If your officer would have taken a little effort and had move there legs on time we could have boarded the same fight. There behaviour was totally insane I don't have words to tell first time I have seen this like I am talKing with bus conductor or auto rickshaw wala. We lost almost our Rs 6600/- and I expect Indigo should reimburse us the entire money bcuz ur offical are liable for this loss. I hope u would take some action and will try to maintain your image as the only reason I book 4 am flight is it was cheapest and direct flight . But such things will definitely damage ur image in market aa it give negative impact of you.Your competitors go airline and spice jet are not far behind.

I hope you will take some action and refund us our amount for mental harassment and to let us wait for 4 am for next flight.

The most important is ur offical atitude was not at all good.

Thanks

Yogesh Sonar

Hello Indigo Customer Service,
I, Santhi Varanasi, am providing my very deplorable and disappointing experience during my recent flight from Hyderabad to Bangalore on October 15th. I was at the Hyderabad airport well ahead of time (before 6.00 am) for my 7.10 am flight 6E 413, PNR - PFETFK. I had my boarding pass issued online and checked in my baggage. I was at the scheduled Gate 30B by around 6.15 am. When I checked with the Indigo staff at the gate, I was told to wait as there was still time for my scheduled boarding at 6.50 am. I kept waiting endlessly. Meanwhile a series of flights were announced for boarding at Gate 30B. Finally after waiting for a long time, when I checked again with the Indigo staff, I was told my flight had departed!!! Now this is ridiculous!!! How can a flight simply leave without calling for a passenger after my security check when I had my luggage checked in too???? Why didn’t they announce my name???? I was told there was a gate change in the last minute to 30A which was intimated to me through mobile notification!!! First of all, I am a Canadian citizen on a visit to India and the ticket was booked by my dad with his mobile number and hence I didn’t have that phone on me!!! Later when I checked with my dad, he said he received a bunch of messages that even confused him regarding the gate change!!! Now, is this the most efficient form of informing a customer about a last minute gate change????
From here, I was told there is an 8.40 am flight I could take giving me the impression that I will automatically be boarded in the next flight. This was FAR from what actually happened. I was quickly stripped off the luggage tags on my hand baggage, taken to a spot to record my information and was left to go to the ticketing counter to rebook my flight!!! UNIMAGINABLE!!! There I was told I have to pay Rs.6000+ for a fresh ticket (one way)!!! I had bought my initial return ticket for less than Rs. 5000! And the most ridiculous part of it is there were several other passengers from multiple Indigo flights including mine with the SAME complaint!!! Is this a new scheme and cheap tactic of Indigo to make quick money and increase business??? Several passengers including me were left with no other option than to shell out thousands of rupees in order to complete our journey!!
I was told my luggage was de-boarded which I can collect from some other counter!!! Seriously???? Indigo staff knows how to de-plane a checked in baggage but NO basic courtesy to just announce my name when I was sitting just right across due to last minute change by Indigo???? I asked to see the customer service manager and was led to Ms. Gazela who ironically seemed to have ZERO powers to resolve ANY issue at all. Me along with other passengers pleaded with her in every possible way but to no avail. All she seemed to be able to do is say “I apologize, please provide your feedback so we can improve our customer service in the future”!!! I don’t know if this is a joke!!! Being a customer service manager and nothing she can do????? I asked her, what can she do to make my experience better and apparently she could do nothing!!! And moreover I was told the 8.40 am flight was full and she can only book me on 11.35 am flight!!! One male staff in the baggage drop counter had the audacity to question us, when so many passengers were able to board the 7.10 am flight, then how is it we missed it???? So, this is Indigo customer service??? I kept asking them why they didn’t announce my name since my baggage was checked in and I was told it is against their policy!!! Seriously??? It’s against policy to announce name but fully within policy to cheat and LOOT innocent customers using cheap tactics. In any case, the names of TWO passengers were announced by Indigo staff – one Mr. Hemant and another name I am unable to recall. So, why not other passengers names?
Finally, I had NO other option than to shell out Rs. 7300 out of my pocket to board the 11.35 am flight. Apparently the price had gone up by the time the actual booking was done. Several other innocent passengers similarly had to pay thousands of rupees as penalty for supposedly missing a flight for NO fault of ours!!!
I am on a short visit to India from Canada and was going to Bangalore to visit my old in-laws for just 2 days. I lost ½ a day of time spending with my in-laws, was cheated and looted by Indigo of Rs. 7300, not to mention the stress, deplorable experience and humiliation by Indigo staf[censored] This type of experience in North America, the customer is refunded and compensated even for the original flight for the unpleasant customer experience.
I have been advised by fellow passengers that my dad lodge a complaint with the consumer court and also I upload this complaint on social media along with pictures of staff. I will be sure NEVER to recommend Indigo to anybody for giving me the worst customer experience ever and creating a unpleasant journey. In fact, I will ask every friend of mine NOT to fly Indigo!!!
So what is Indigo going to do about this? I am giving one opportunity to Indigo to rectify my situation and make my experience better. I am not interested in coupons for next trip. Will Indigo refund my money PLUS with compensation for a third rate poor experience and making me wait from 5.30 am in the airport for boarding an 11.35 am flight????

I am v. k. sankara prasad my mail id. [protected]@gmail.com. i am a regular traveller from hyderabad to new delhi for the past so many years in the indigo. i have also recommended to so many friends and relatives, known people to travel in the indigo as your airlines use to maintain time, service is good. unfortunately i noticed as i am one of the victim in non getting the refund in spite of 5 months over after the cancellation of ticket. i am attaching first time booked ltienerary and cancelled ticket xerox copies to you with a request to look into the matter and settle the payment within 15 days from the date of receipt of this complaint (as number of times i called to the help desk but nothing was done in my case) failing which i have no alternative except to go to consumer forum for redressal.

One more thing after this i stopped travelling in indigo and now i am moving from hyderabad to new delhi in spice jet airlines and i am also telling to my friends that indigo airlines has done like.

Hope at least you will react now
V. k. sankara prasad
[protected]