IndiGo Complaints & Reviews

Dear customer relation - indigo,

This is to bring to your notice a very horrible experience with indigo airlines on poor behavior and irresponsible response of indigo ground staff at bengaluru airport when me with my family were in airport on 3rd oct’16. We were in the long queue at 4:55 am to check-in our luggage (1 hr. 10 minutes ahead of scheduled time). When the queue was too slow and we approached a indigo staff near...

Dear indigo,

It is with great regret that i write to you,
Regarding the mishandled and damaged state
Of my checkin baggage.

I usually have a good timely service through indigo,
Hence i choose your flight over others. However, the
Tatus of my damaged baggage is worrisome. I do not
Wish my flight experience to be marred by the way the
Taff loads or unloads checkin baggage....

It’s all about the very unpleasent and weird experience we had with indigo when we were about to fly from bengaluru to new delhi.
Four o[censored]s had planned well in advance to travel from bengaluru to new delhi and back. Hence had opted for round trip and booked tickets through the cleartrip website.
The main intention of early booking was to save our cost of travel.
The date of travel was on 10th may 2016 to delhi from...

I book my 5 ticket in indigo (Ahmedabad to delhi on 8th dec) purpose tour with family.. Because of my wife health issue i have to cancel two ticket from 5. So i called customer care and they are told me that if you cancel your ticket. You have to give cancellationcharger 914rs. Per person. They charge half of the ticket amount. If i cancel before two or three days i can understand. But i cancel befor one and half month. Why thay charge high...

I am at Lucknow aiport and my bag has not been delivered I was travelling thru flt 6E 792 on 12th Oct 2016...on asking the indigo manager mr shailesh is informing that he can't commit anything and is not sure by when my trolley bag will be given to me... I have a train to catch at 11 PM to deoria... He is telling that he can't commit that they will even provide me my bad... They are asking me to leave to Deoria and they want to deliver my...

I had booked a ticket in indigo 6e-706 on 10 oct 2016 from cochin to delhi (pnr-c7lh8p) through make my trip. on 09 oct on my request another person (my brother in law) made an inquiry to indigo customer care regarding the option of rescheduling the flight one day prior. the customer care executive informed him that it will cost close to rs 6000/ and he promptly said, thank you, no changes to be done. when i reached the cochin airport to...

In my ticket 1 name get repeated twice ...they are not editing it
Mr. afroz ahmad ACEZWD
Mr. shaique afroz ACEZWD
Mr. shayque afroz ACEZWD
Miss. ashana afroz ACEZWD
from same company i book ticket for same family in which name is ok
how can it possible to same name travelers twice in same pnr number .
thats mean its a mistake so which company must to resolve this ..its a serious issue....

PNR Number: CY9RRW
Indigo Airlines
6E-433
31 Oct, 10:35 hrs
Bangalore (BLR)
31 Oct, 13:00 hrs
Kolkata (CCU)
2hr 25m
Non Stop
Economy

I am writing this mail to inform you that I booked a ticket on 18 Jun '16 and the flight departure time was 10:55 hrs but now you have rescheduled the timings 10:35 hrs which is not at all suitable as per my schedule.

please...

On 2nd October we had a flight to Delhi by Indigo Airlines from Hyderabad shamshabad airport, and here's bringing to you the wonderful experience of meeting two ground staff of Indigo airlines and their foul mouthed language while being on duty at 6 am.
pooja and deepika were on duty on the ground floor of dep 23 A and while we were about to board she blatantly told us that our tickets were invalid? how can they be when the indigo...

Sir, i am willing to draw your kind attention that my daughter ananayaprita banik will be traveling from bangalore to agartala through your flight no 6e 422
. Seat no - c-33 are departure time is 12.15 hour today. A few minutes before i have learned from my daughter that, your concerning authority has charged rs. 2, 300 more from her as over weight of lagged though she had inform that she is a collage student and showed her relevant...

Here,
I am a travel agency. This is the first time that when one of my passenger name ravindra kumar mahto tried to enter the imphal airport today. The airport authority and indigo authority have not allowed to enter due to photo has mismatched with him. But the voter id card was real. And he missed the flight.
Confirmation id : 081016z26idmai5
1 mahto / ravinderkr mr (Adt)
Indigo imphal to kolkata airline pnr...

I planned a tour to kullu manali with my family in the month of march as it was school vacation for kids. for concessional booking in hotels and flights, i booked my tickets on[protected] that is one month prior to travelling.
i booked both tickets that is from indore to delhi and return delhi to indore in advance for myself, my wife, daughter and my son.
as my son's date of birth is[protected], at the time of booking ticket...

Sir, i got an information that indigo refunding full payment of cancelled leave fight for defence personal during these days. I came to know by ads. My booking refrence is xd5d6q. So my leave also cancelled and i requested for the full refund but i didn't get. Its a big loss for me. I hope you people will understand. Please take appropriate action. I shall be very thankful....

I had booked a pnr i5mhqy by paying 20296 thro hsbc credit card no fault of mine the pnr is cancelled i was surprised to to know this
in case any ticket is cancelled from my side airline will deduct 2000 per sector if they do it who will pay it and if they dont refund who will pay for my mental agony indigo supposed to be a standard indian air line
subbarao...

I am continuously following up with your call center since 4th midnight with regards to my refund of the ticket amount which had been twice charged to my axis bank account and till now the call center executives are taking it lightly and not registering my complaint, it is very embarrassing situation for me as a long time customer. Kindly keep some well educated guys on call center.Who knows how to deal. My refund amount is rs.5601 which...

While I was booking a flight to Patna from Delhi, my transaction failed but the company debited the amount from my account and the there was no online care support to contact easily. I want my full refund in my paytm account. I too contact the paytm care and they replied that the transaction was successful from there side. I want the refund immediately as I have to book my flight...

We checked in in the airport to leave Delhi on 06/10/2016 and had the boarding pass having PNR no. KBIU4T, on that they mentioned boarding time is 5.20 am. And departure is 6.05am. We reached the boarding gate on 5.55am, but the ground staff told us flight was left on 5.50am. After arguing with them, they are giving unrelated reasons and suggested us to go back reservation counter and rebook the ticket with extra payment.
No staff...

Good Afternoon.
I have certain grievances on Airlines way of functioning resulting in loss of money due to no fault of passengers and I am taking this opportunity to apprise about this to you. Unfair trade practices being adopted by the Airlines should be stopped at any cost with your kind help and intervention.
Your intervention in this matter is deeply required for benefits of the passengers travelling by Airlines.
I...

Dear sir

My pnr number is z4e5pr flight 6 e-461, indigo flight date 05 /10 time, 6:40am

Compliant no1 : refusal of boarding pass

I was available at counter around 6.07 am the counter representative denied to allocate boarding pass schedule flight is 6: 40 am, sms received from indigo to be avilable at boarding 25 min earlier which i could have easily done if boarding pass was issued to me br...

My baggage was destroyed on airport when i got my bag back at mumbai airport and no one responded to me. I need bag repaired or costings or new bag.I took photos on airport with indigo customer desk person and he ensured me to get response in 2-3 days but nothing yet.I want it as soon as possible bcoz i need to move from one place to another it is not even in condition to carry anywhere....