IndiGo Complaints & Reviews

It is with deep regret that I have to bring this up.

On 20th on my flight from Pune to Bangalore Flight 6E 105, PNR -LGDJ7U, after boarding the aircraft along with my mother who is old, I was told there was no space to stow the luggage where we were seated or anywhere near. I have paid extra for the front seats thinking that we would be able to get in and get out without hassels. The airhostess was not very welcoming and they were clueless what to do.
After a while the ground staff took our luggage and placed it at 19th row.
Due to the placement of the bag, we got delayed for connecting flights to Trivandrum. This is really unacceptable and the crew should not be placing the baggages of other passengers above the seats of those who have paid extra charges to be seated in front.

I need this to be addressed to the management of Indigo and such things should not be repeated with other passengers.

This is dipak and i had booked my flight from hyderabad to mumbai that was scheduled for departure on 16th october, 2016 at 5:45 am (Booking ref number: h6dpwi). I reported well in advance at the counter and already obtained my boarding pass printed with me. I completed all the required secutity checks by 5:00 am. I was informed to report at gate 23c at least 20 minutes before the flight departure time. I did report 25 minutes before the flight's departure but your personell did not allow me inside the gate saying that the pickup vehicle already left but they have enough time to give my luggage back. If reporting 20 minutes before the departure is not sufficient contradictory to what we were informed to do so, we should have received an announcement which was not done. When inquired, we were told that it is a "silent airport" but an airliner near indigo were shouting their passenger names. When i asked about what to do, the personnel replied they will be kind enough to provide me another ticket after i pay rs. 4500 each wholeheartedly without worrying about the money i had already paid.

There is problem with indigo:
This was committed intentionally in order to sell our seats to someone else in order to make double-money. This is also called as money laundering as i am not the only passenger affected this week because of indigo.
My lawyer has suggested that i raise this with the union ministry of consumer affairs along with the other affected parties, as we all have the proofs in our favour. Some of my friends have suggested that i supply the information to press and publish it on social networks. I have to give this strong and harsh feedback as this experience was rather frustrating and makes me feel cheated.
I hope indigo will not lose its trust and integrity people has on the company which indeed cannot be bought with any amount of money.

This is Jyoti Kumari and I had booked my flight from Bangalore to Varanasi that was scheduled for departure on 19th October, 2016 at 5:30 AM (Booking Ref number: FMN1TVVPNE3 ). I reported well in advance at the counter and obtained my boarding pass at 3:30 AM. I completed all the required secutity checks by 4:45 AM. I was informed to report at Gate 13 at least 20 minutes before the flight departure time. I DID report 30 minutes before the flight's departure but your personell did not allow me inside the gate saying that the pickup vehicle already left but they have enough time to give my luggage back. If reporting 20 minutes before the departure is not sufficient contradictory to what we were informed to do so, we should have received an announcement which was not done. When inquired, we were told that it is a "silent airport" but an airliner near Indigo were shouting their passenger names. When I asked about what to do, the personnel replied they will be kind enough to provide me another ticket after I pay Rs. 8000 wholeheartedly without worrying about the money I had already paid.
There is problem with Indigo with either one of the following:
The Indigos are using a clock that was built in the 1800s. Please let me know if your clocks are properly set and still functioning.
Indigo has passed wrong information to the passengers or used a template that is at least a century old.
Or this was committed intentionally in order to sell our seats to someone else in order to make double-money. This is also called as Money Laundering as I am not the only passenger affected this week because of Indigo.
My lawyer has suggested that I raise this with the Union Ministry of Consumer Affairs along with the other affected parties, as we all have the proofs in our favour. Some of my friends have suggested that I supply the information to press and publish it on social networks. But I have great respect for Indigo and have always used its services for flying. I have to give this strong and harsh feedback as this experience was rather frustrating and makes me feel cheated.
I hope Indigo will not lose its trust and integrity people has on the company which indeed cannot be bought with any amount of money.

I booked a ticket using Jio money of indigo on 20 Oct 16 ..from Lucknow to benglore.my amount was debited by indigo...but ticket is not booked...my reference Id is06bf974f[protected]..please help..Jio money transaction no is[protected]...customer name is Ravindra Mishra
From-lucknow
To-Benglore
Date-12/3/2017
Flight time-1040
Amount deduced-2653
Please help me...

Yesterday i had flight by 23:10 and boarding timing was 45 minutes before departure but I reached late by 5 minutes and I had left my bag over there along with my certificate ( which I forgot to take out) kindly help me get my assets . Indigo counter ppl said you have leave it here itself or else you will miss the flight
pls update me ASAP
Thanks
Prabhakar Mahto

I was flying by the flight Flt No.: 6E 414 of indigo from Banglore to Mumbai.
I had submitted my luggage as a fragile object and had requested to take care.
When i open the box today after coming home 50% of the parts have been damaged. Despite request they have done it . I want to know who is going to help me with the refund and how will the compensation be done.
i am a student and i cant again afford to remake everything

Name shalini zusthi,
Airline senior manager
misbehaved with sick passenger. On saying something oncounter told me get out through our crf guards..
"CRF KO BULA KE BHAR KARAWADO JADA CHIK CHIK KAR RHI HAI TO"DESE r the true lines by her side
Already filed a written complaint to Mr.pandey airport manager...need feedback as soon as possible..teach her lesson... should be punished to dis rubish lady..should teachh some ethics as well as antiques... I ill daily ping on u until unless I don't get some fruitfull result against her...otherwise I search other very best method to through her out...n i hope Mr.pandey will help in dis issue
Best DR.JYOTI MISHRA

Date: 16th october 2016
Subject: physical attack on less than 4 year kid in indigo flight no. 6e-302 on sunday 16th oct’16. (Booking id[protected], hyderabad to delhi
I was sitting at seat no. 17c in indigo airlines on 16th oct’16 at 5:40 pm from hyderabad to delhi. A group of foreigners were sitting just in front of me starting seat from 16 a. Foreigner sitting at 16 c was taking back rest and i was feeling very uncomfortable as i was sick. I requested thrice to air hostess to kindly request him to keep his seat in upward position. But 16 c guy was very rude and didn’t move his seat. Even after requesting while having meal, he didn’t shift his seat in upward position.
My kid less than 4 year old was sitting at seat no. 17 a (Window seat) suddenly got out of balance and took the support of front seat. He just hold the front seat for a while to take the support so that he doesn’t fall, but one of that foreigner from the group sitting at seat no. 16 a pulled left arm of my child and scratched and bitted his nails very badly and physically attacked on my infant child. I have clicked the pictures of his arm (Attached), as he got the wound very badly. It was almost bleeding. Almost all air hostess knows about this incident.
My child’s arm could have also been fractured if he would have hold him for another 2 mins more. My child less than 4 year is so innocent, he doesn’t even know what was happening, why he was attacking physically on him. He started crying very badly and my whole journey got horrible and miserable. It was such a terrible journey that my child suffered from severe pain and almost scratches and bleeding.
I want strict action against that foreigner sitting at seat no. 16 a in indigo airlines by flight no. From hyderabad to delhi (Departure from hyderabad at 5:40 pm). That foreigner should be charged heavy penalty / fine or punished for physically attacking my infant less than 4 year old kid for no reason. It was intentionally done by that foreigner as they argued with me for moving the seat in upward position. I need compensation for making my whole journey miserable, disturbed and in pain.
Looking forward for the justice for attacking my innocent child.
Regards,
Puneet kaur dhodi
[protected]
[protected]@rediffmail.com

Name: shyam sunder sistla
Date of incident: 11th oct 16
Pnr no: j7kyjs
Flight no: 6e 129 (delhi to hyderabad via mumbai) boarding time: 16:55 pm
I had checked in two small bags and in one of the bags power bank was identified, the airport staff had noted down the details of the item and handed it over to the indigo ground staff, the ground staff said they would handover it to me at the flight or i would have to get it collected by my relatives from delhi airport, none of these two things happened. today (10/19) my relatives went to collect the power bank but they were made to wait for 90 minutes and made them run all over the airport and behaved carelessly with them.

Nothing related to carrying powerbank in checkin bags has been mentioned by them beforehand and their staff are not responsible enough to safeguard customers items. i tried to check the status of item at baggage counters of delhi and hyderabad. none of them are aware of the incident. i feel indigo staff might have stolen my item assuming that customers would not come again to collect their item.

I seek compensation for the samsung power bank misplaced.

Indigo loots web booking passengers by overcharging for seats. While doing web check-in at any given point of time, for any window or aisle seats mimimum you have to pay 200 rs. And ofcourse there are seats with 300 rs and 600rs additional charges as well. There are no free aisle or window seats available. If you ask them they will tell that those were there but people have already booked it. There are only middle seats which you can book free of charge.

This is regarding customer care mail "re: fw: indigo - transaction initiated crm:01284984". I booked flight from kolkata to bhubaneswar (Return) for 2nd nov and the transaction was successful via icici net banking. However it showed error when it returned back to the indigo page. As per a message which popped up earlier before starting the net banking process, there was a message which meant that the behavior is common and expected. I was promised the following "if the payment gets deducted from your account without a confirmed reservation (No booking confirmation or email itinerary received), it will be our endeavour to offer you the same affordable fare you opted for, through a confirmed reservation or a hold booking basis the final status of the payment made".
But today i recieved a email that "however we regret to inform you that the reservation from the said transaction could not be generated.

The amount of inr 18888/- deducted from your account will be refunded to the same bank account within next 5-7 working days.".
This clearly seemed to be a technical fault at your end but i had to suffer.
It really seems a breach of commitment and a clear case if harrassment.

I had my flight 6E 769 on 16.10.16 scheduled on 8.25. I reched d airport on tym and ws in the que from 6.56 am by the tym i rchd the checkin counter at 7.40 the indigo staff told me tht i can not board the flight. Despite of being on the time i ws asked to buy new tckt wrth rupees 8250. Sheer wastage of money and time. It was truly unprofessional behaviour ahwn by the staff and indigo services. I will never ever recommend any one to takw indigo flghts n i. Myself will nvr travell byb indigo.

I have had traveled in indigo flight from Visakhapatnam to Bangalore on 16th Oct 2016. The person who gave me the boarding pass first time he asked me to go to wash room and clean my face and second time when I came he again asked me to come after 20 minute to collect the boarding pass. Why shall I wash my face or wait 20 minutes to get my boarding pass? Is there any rule in any flight in India to get a boarding pass the customer has to clean his face and need to wait for 20 minute to get the boarding pass. CCTV footage is also there in the airport of Visakhapatnam and anyone can check. Please correct me how I am wrong. If I am not wrong then the person who gave me the boarding pass must have to be punished by personally saying sorry or a compensation is required. My flight reference number is UFD7GK.

I am Parmanand Bhagat, my flight was on 16th october 2016, flight no- Indigo 6E - 582 and PNR no. is HELDHK. My complain is about a Laptop . At the time of check in at patna Airport, there was a Laptop in my baggage but after the check out at Delhi, Indira Gandhi International Airport there was missing Laptop when i opened my bag at the Airport. Please query about my Laptop

Hi

I have booked my ticket for Hyderabad from Kolkata NSCB airport by Indigo 6E-194 flight, PNR no-VC8QTW and Booking Id-NF[protected], date of Journey- 16.10.2016
Yesterday (16.10.2016) I have checked in 55 minutes prior to the flight departure time so I directly visit your fast check in counter but indigo customer care executives has refrained me to issue boarding pass n tried to convince me to travel next day by paying huge extra amount.

This is the first time ever i experienced such type of behaviour by Indigo staffs. As far as checked in concerned usually when I was late by few minutes they used to call and I remembered even I got my boarding pass 30 minutes prior to flight departure time. But why today they showed inappropriate customer service.

How could the gate closed on 5:10 pm for 6:40 pm flight? It may be I was misguided by your customer care executives who was on duty on fast check-in counter as well as executives who were in charge of issuing boarding pass.

Is this due to inundate customers travelling from kolkata on festive season?

Are they sold my tickets on premium rate to other by closing gate on time due to increased no of demands ?

Can I get my amount refunded as i was victim o[censored]r bad customer service?

Could u please suggest me what will be the solution for this i[censored] are not refunding the amount.

Awaiting for ur soonest reply.

Thanking you

Amarnath Prasad

Dear sir,
Mr. Naman Bharti and Paras Yadavwhose flight as mentioned was booked for 16.10.16 vide invoice no NF 27185 scheduled for departure at 6:40 hrs. Both reported at airport well in time as there was a long que for boarding pass. At the time of their turn the issue of boarding was refused and there was more than 35 min was left for flight take off.

No announcement or arrangement was made to bring forward passengers and there was a complete choas at the counter. It is clearly a total mismanagement to harrass passenger.

Even after meeting seniors no relief or alternate flight was given on the same ticket and we were forced to purchase new ticket for 10:10 am as reaching destination was essential.

It is requested to please attend to my grievance at the earliest and make complete refund of Rs. 17000.00 spent on two tickets from DEL to MAA. As no provision or special counter was arranged to early going flights.
With Regards
NARENDER YADAV
[protected]
[protected]

Dear sir
I travel from bengaluru-visakhapatnam on15th oct2016 having booking reference no me8zxa, booking id[protected] by flight no 6e 622, with my family. iregret to inform you that my digital camera which was by mistakely kept in luggage baggage was stolen, which i noticed after coming to my native place can you help me to trace out by which i will be very much thankful to you.
Yours faithfully

Md mustafa baig

Hi indigo team, i had fed up with indigo service today. I had very bad experienced today. I reached ontime, baggage check in before 45 mins but still your staff did't assist me correctly and i missed the flight even if i reached to boarding time before 25 mins. So again booked the fresh flight and came to mumbai and found my baggage not uploaded by baggage team. I have travelled from hyderabad to mumbai today at 9.50am from flight 6e 608. I have registered the baggage misplaced complaint in mumbai baggage department. But still didn't get any status of my baggage. Can you please take action against them as it is very pathetic service and. They told me you will get status but still i am waiting for their response. Please find the attached screenshots of my baggage pnr slip and registered complaint slip. Regards, dipak [protected]

Dear customer relation - indigo,

This is to bring to your notice a very horrible experience with indigo airlines on poor behavior and irresponsible response of indigo ground staff at bengaluru airport when me with my family were in airport on 3rd oct’16. We were in the long queue at 4:55 am to check-in our luggage (1 hr. 10 minutes ahead of scheduled time). When the queue was too slow and we approached a indigo staff near the “self-check-in” machine, he directed us to counter no. 27. When we approached the man in counter no. 27, he tried calling someone and struggling to get the line and lastly directed us to counter no. 25 to meet a lady, who was so-called a manager with a very pathetic behavior.

The rude lady was very arrogant and didn’t want to listen to me but repeatedly asked me to go to indigo booking counter. Looking at the long queue behind us, i approached the booking counter expecting a solution but i was shocked and surprised when the counter lady asked me to pay rs. 36, 112.00/- and rebook for the next flight scheduled at 13:15 hrs. She also repeatedly told that there were only 5 seats available for the day and if i do not avail them, i may not get any tickets later. I did not want to spoil the summer vacation trip and disappoint my family, i again paid rs. 36, 112.00/- from b’lore to dehra dun on the same day at 13:15 hrs.

I was also shocked to see that it was not only me and my family but there were almost 12/13 passengers who were asked to come to the booking counter with the same reason. It was very clear that indigo staffs were harassing passengers with this type of reasons and made them to pay double flight fares for the next flights. Rude and arrogant behavior of the indigo airlines ground staff in bengaluru airport are intolerable. There was a lady passenger who collected all the contact numbers of all passengers who had been deprived of their travel that day and asked to pay excess amounts for the next flights will probably take this as a mass complaints against indigo. But i didn’t want wait for that and taking my grievance through this mail to you.

I would ask you to refund my excess amount of rs. 36, 112/- which has been paid for no fault of mine but due to negligence from indigo ground staff at bengaluru airport.

Fyi – we all saw that one passenger from go air (Next counter from indigo airlines) has missed his scheduled flight on same day, 3rd oct’16 and he had been accommodated in the next flight with no extra cost.

Me and my family had been frequent flyers of indigo but the above incident has made us to rethink if we would prefer indigo again!!!

Alakesh-[protected]

Dear indigo,

It is with great regret that i write to you,
Regarding the mishandled and damaged state
Of my checkin baggage.

I usually have a good timely service through indigo,
Hence i choose your flight over others. However, the
Tatus of my damaged baggage is worrisome. I do not
Wish my flight experience to be marred by the way the
Taff loads or unloads checkin baggage.

After landing at the chennai airport on 14th oct 2016,
From flight 6e 613 (Pnr:yg6qmk), from new delhi,
I found my baggage was mishandled and dirty with grease/
Black marks all over the suitcase.
Upon reaching my residence i saw that the skybag style
Uitcase was unable to stay erect as its bottom pvc stand
Was broken and the zippers to suitcase's resizeable compartment
Were also broken.

Indigo's customer feedback also nowhere offers customers to give detailed
Review to their entire flight experience from departure to arrival.

As a customer i expect my belongings to be well taken care of by the
Flight much the same way that you worry about inflight and checkin attendants'
Pleasantness. To me its equally or more important that you treat my luggage well.
This type of luggage handling is terrible especially when the customer
Has fragile objects stored in it.

I hope you look into this issue.

With regards,

Chitra chandrashekhar
Creative founder/ designer, mographies
M:+[protected] | e:[protected]@gmail.com