IndiGo Complaints & Reviews

On 26.10.2016 at around 5.10PM, while booking an air ticket in Indigo flt. for my journey from Agartala to Kolkata and back through Go Indigo App, I paid a sum of Rs.4, 256/- being the cost of air ticket by using my SBI debit card through payment gateway –CC Avenue . The amount was debited from my account against CC Avenue COS/TSN[protected] . But in spite of payment made, no ticket was generated.

2. Later, on enquiry, from GoIndigo Customer Care Service, it is learnt that no money has been credited in favour of Indigo and as such, no ticket was generated.
3. Thereafter I made payment 2nd time and got ticket.

3. Now, in view of the above, the amount debited from my account 1st time may be refunded and credited to my account.

I would like you to refer my complaint lodged on 23.10.16 about loss of articles including stainless steel items, green tea packet etc which were kept inside cargo during my journey from Begaluru to Kolkata (PNR no XH75GH) fight no GE713 .
The above items were kept inside in a canvas bag bearing Tag number 6E[protected] and the bag was received at the arrival belt with a open stitch due to bad handling by your staff member engaged for loading/unloading.
I am yet to receive any positive reply from your end.
AMITA SAHA
BA 100 SALT LAKE
SECTOR -1
KOLKATA- 700064

Hi Team,

I am really fedup by pathetic indigo service, by today's incident described below

- I had booked below attached multi city flight from Bangalore to Hyderabad and
Hyderabad to Nagpur. LDRUWA flight date today 29th oct (a day before Diwali)

-I was at airport and done my check ins, security checks and have a valid boarding pass.

- just about to enter inside fight then indigo staff stopped me for boarding after
having valid boarding pass, reason technical issue stated at that time.

-Asked me to go in other counters and later told me that your have some electronic
(I assume my laptop) as I don't have any other, in checked in luggage and cancelled my ticket

- I was shocked as no one asked me to remove while checkin, am depressed and crying
as because indigo refused me to check in and I missed my connecting flight too
and now not able to go home for Diwali as other flight prices are reaching sky.

- later I asked customer care to refund my money as you had denied me boarding flight after
issuing boarding pass they cancelled my Hyderabad to Nagpur flight and said only
Rs 950 will be refunded when I had Rs 6, 661 paid.

I want my complete money to be refunded in above said scenario.

In case of absence of support in am fully prepared to take this issue with
DGCA zonal office, consumer forum and in case needed to social media as well.

Awaiting for your reply, a normal loyal customer.

Legal notice
I was intimated wrong entry gate no at kolkatta airport on 22 10 16 as gate no 23 c in place of gate no 23a and in the boarding pass it was intimated as gate no 23 as i am high blood pressure patient so in getting entry to theflight no 633 from kolkata to patna on 22 10 16 deprture time 6:25 pm from kolkata airport i was harassed badly by your staff at cabin
Hence itis requestedto refund my ticket charge
R k s vikram
Advocate
Patna high court

Missing of mobile phone (micromax) on 15.10.2016 in flight from ahmedabad to delhi in flight no. indigo 6e-158 seat no. 30a, pnr - k95ytp
My contact no. is [protected] and email - [protected]@perfectsecurityservices.co.in

Mr. s. r. chauhan

Me anjali krishna today morning flight bangalore to thiruvananthapuram @ 5.30 flight no 6e873, i was at 4.30 for my check in and there was a big q ...When i showed my ticket they said gate is closed by time 4.40 ...Noaannouncement or no staff was there by just 1 minutes you denied my check in. I had to book a new ticket for 16k witch i did not go and i did not get any refund is that justified? during holiday season i expected you to be a little more considerate. But no, you money minded people cared about money. I want a full refund of my flight ticket!! the girl at the booking counter was rude. Pnr gcdgwt
Flight Ticket ­ Bangalore to Thiruvananthapuram

Passenger's Name Status Seat No. Ticket No.

1. Mrs Anjali Krishna Confirmed ­

Going | 1h 15m

Date Time From To Flight No. Terminal Airline PNR No

28 OCT 16 05:35 BANGALORE THIRUVANANTHAPURAM 6E873 INDIGO GCDGWT

1h 15m | Kempegowda International Airport, BLR ­ Thiruvananthapuram International, TRV

E­Ticket Numbers Booking Reference Price Summary

AIRLINE:6E/GCDGWT

Basic fare + Airline fuel charge Rs 6, 320

Airport Fee ­ UDF/ADF/DF/PSF/PHF Rs 502

Taxes Rs 380

Airline Ticket Price Rs 7, 202.00

Lead Charges* (+) Rs 225

Total Amount Paid Rs 7, 427

Flight No 6E 247

Date of journey: 25th October 2016 from Hyderabad to Mumbai.

On 25th morning I received an sms from VM-Indigo (copy attached) stating that the flight 6E 247 will be boarding from Gate 24 and since this is a silent airport no boarding announcements will be made.

I along with other passengers had checked in (boarding pass attached) and were waiting at Gate 24 for boarding the flight. Our flight departure time was 7.15 am whereas the display was showing the boarding for Indigo Raipur flight. We waited till 7.10 and when we enquired with the Indigo counter Manager she informed that the boarding has been closed from Gate 26. When we informed her that why they did not inform us, or send a revised sms or call the names of checked in passengers the only casual reply was she had made 4 announcements about the change of Gate. I was really surprised to see the casual behavior of a Manager from a reputed airlines like Indigo who puts the entire blame on the passenger. We were four o[censored]s all seated in the Gate 24 lounge (please check your cctv footage) who did not hear her announcement and as per your sms message there will not be any announcement.

As per the advise of the Manager all four o[censored]s approached the Indigo ticket counter at Shamshabad airport for adjusting us in the next flight. It was informed that we have to buy another ticket and in no way they can adjust the flight. When we approached your other officials present at the airport they informed that there is no other option other than buying another ticket for Rs.3, 381/-. Accordingly we were forced to buy another ticket in the next Indigo flight 6E 608 scheduled at 10 am (copy attached).

Later all four o[censored]s met your airlines officials and GMR staff at the airport but our efforts were futile. According to the Indigo manager that how can they consider us when there were another 7 passengers who had to offload their luggage since they failed to board the flight on time. With this lethargic approach by one of your manager we would like to know whether Indigo endorse this as their mode of Operation.

Requesting your office to consider our application to re-imburse our money at the earliest. The names and PNR details of four o[censored]s are given below.

1. Jolly M C- PNR - R97PXC (mob [protected], email [protected]@naandi.org)

2. Thomas - PNR - K7IB2C (mob[protected], email [protected]@hotmail.com)

3. Venkat Rao- PNR - ECPL2A (mob [protected], email [protected]@gmail.com)

4. Vasantha - PNR - ECPL2A (mob [protected], email vasantha.[protected]@gmail.com)

Hope you will let us know about the action taken at your level to avoid such inconveniences to the passengers flying in Indigo airlines in future.

I have replanted my travel date, during this i got one failed Transaction of 2250
after 6 days i didn't get any resonance from indigo. while making call on call center they are updating plz make call after 24/48 hours.
bank ref Number;
HSBI[protected]IGAACWVAH7
PNR:WD2L7D
Booking Data : 26/Oct/2016
Date Re plan for : 25/Oct/2016
Booking : Jaipur to Pune

I was late by just 5 minutes and you denied my check in. I had to book a new ticket for 16k and the refund I got for no show was 502. Is that justified? During holiday season I expected you to be a little more considerate. But no, you money minded people cared about money. I want a full refund of my flight ticket!! The guy at the booking counter was rude. PNR SHEJ6R

I was travelling from delhi to srinagar today on 25th oct 2016 besides having under fragile my luggage my brand new bag was damaged and i have proof to show with photograph. When approached officer he did not pay any attention at airport. Kindly note i was flying in 6e-653 pnr wgth7u.
I would like to know when will any action be taken its my brand new bag. I want compensation. Worth 5000 rupees bag it was..

I got refund of RS. 7614/- on 25 Oct 2016 for double deduction from my bank account. However, prior to refund of the amount, on the pretext of card to card refund, enquiring of my personel bank security vis a vis ATM Nos and my net banking user ID as well as password for refund of the said amount is not proper at all. It is against the law. I will be compelled to lodge FIR against the company.

My reference banking transection I'd is. HSBI[protected]IGAADBNUV 4 PLEASE GET MY TICKET CONFIRM.
MONEY IS DEDUCTED FROM ACCOUNT BUT TICKET IS NOT BOOKED
MY Hold PNR IS I5HKUL I talked with Castomer care but they toll me of resolving this type of trans section problem only in Castomer relation go indigo .so please let me know is what is status of my ticket booking .my Initiated transection I'd is aaaab24f[protected] .
Please send my confirm ticket to my e mail I'd [protected]@gmail.come

D/Sir,
I got My flight ticket reference no. MG9MTX from Pune to Dimapur on 6th Dec 2016 ID.[protected] which was booked on 19/10/2016 for RS. 7614/- However, I am regretted to inform you that double deduction has been made from my SBI A/C for the same ticket(Rs. 7614x2)
SBI Reference No.
a) HSBI[protected]IGAACQGZO8
b) HSBI[protected]IGAACQEEB5
You are therefore, requested to refund the amount of RS. 7614/ immediately.
Contact No.[protected].
John Sangtam

This is a written complain against Indigo Careless services & worst response.

PNR No. : L7K16C, Flight No. : 63-961. From New Delhi T1 to Ahmedabadat morning 4:45.

1. Take off delay 20 minute.
2. Lost my duffel bag at Ahmedabad Airport.
3. There was few girls was moving with Indigo Dress. I asked them to help me. But they has given standard report that stand near belt. You will get it.
4. As per announcement I was standing there at belt 1 until it was stopped moving.
5. I went to first end of belt from where they was putting laguage on belt. Asked them that where is my duffel. They start closing shutter there.
6. When I was holding that shutter then they start abusive words & push my hand from opposite direction.
7. There was 3 person so I lost my hand grip and belt shutter was closed.
8. I saw one girl in Indigo Dress who was standing near 3rd belt. So I went there and found my duffel there in above condition.
9. Her name was Kausha. She asked me if it is your duffle then give me some identification about inside laguage.
10. I told her that there is one pink file & black wind-[censored]er on top. Once I opened that bag then she was agree.
11. She asked me why there is no tag. I told her that my entire right side carry belt and middle carry belt is missing and it was cover with white sticky laguage at Delhi Airport.
12. She told me that she has recovered bag in this condition. From her gesture it was seems like I was speaking lie.
13. If I was lie then how your Delhi airport has passed duffel without lable of Source-Destination lable ?
14. Checkout all 3 images and Video file about what Indigo Airlines did my language duffel
15. All 3 images & Video has been taken in front of Kosha from Indigo Airlines at Sardar Patel International Airport.
16. My return ticket is on 6th Nov. from Ahmedabad to New Delhi with PNR No. : VBH6XZ
17. I am really scare by Indigo Services and worst reponse. Even Kausha was not ready for giving me any higher authority contact number.
18. After lots of discussion she has kept two condition. Either vendor come to my place and he will repair, else she will give me Rs. 300 as I am begger (though she saw 3 golden ring on my right hand)
19. I was really get angry and asked her that give me this things in written and when vendor will come to my place. For that Kausha was not ready.
20. Finally after lots of conversation she was agree with Rs. 400.

Such a worst airlines with worst authorities and worst people in Indigo Airlines. This is my written grievances and I am writing entire things in consumer forum. With reference of this mail.

Note : Due to large size of video so it is not uploaded with this mail.

Thanks & Regards,
Dhaval Dave

This is to inform you that a cash amount of Rs 40, 000 is missing from my luggage from the Delhi airport, travelling from Delhi to Kolkata. Details of my flight are below:
Name: Manju Devi Agarwal
Flight No.: 6E861
Date of Travelling: 21st Oct, 2016, Departure time: 6:10am
PNR: B79J5P
Seq: 139
Kindly look into the matter as soon as possible and respond soon.

I have to go journey through indigo flight from Patna to Delhi on 24/10/2016 which was scheduled at 1100 hrs. I was reached at counter by 1025 but staff of indigo flight did not issued boarding pass and also did arguments when I requested to issue boarding pass. Name of staff was Govind. As procedures 45 min before passenger should reach for boarding but it is not necessary if passenger had not reached before 45 min he will not accompanied in case checking door open and plan stay at airport. U have misbehave with me and due to your mistakes my plan was missed. My refunded amounts have also not returned and neither intimated by your staff for procedure. I have taken new flight by paying extra money. U return excess money which have paid for purchasing other ticket.

Respected sir/madam
i want to make an complaint against your supervisior or manager whaterver as his name was ARUN in bengaluru international airport in check in counter.
yesterday i was travelling to ranchi from bengaluru @ 12.pm. was the departure and prior 45 mins you have to reach before but i was late just 10 mins due to heavy traffic, as soon as i reached the indigo counter for my boarding pass he did not issue my boarding pass as just i was late for 10 mins n he started arguing with me as i requested him politely that its an medical emergency and i have to reach ranchi at anh cost on 23rd of october but that guy started arguing and saying me that not possible and he argued with me for 15 mins as the time crossed and i had to leave my flight for ranchi.
Its just a small request to u people that strict action should be taken against him and seriousy indigo people should co-operte for this much.
and one more thing, till the date indigo is the worst flight i have ever been and whatever your policy or rules, screw that rule n should start co operating with your customers otherwise it's a waste of running an airline business.
thank you

I have been an indigo customer for past 12 years i should say and this has never happened to me.
I reached the airport well in time. Due to some issue at the security, i left my jacket which had the boarding pass and returned to the security gate. Bangalore being a silent airport, there was no announcement and when i rushed back to the boarding gate, even though the last bus to the aircraft had not started the staff at the counter refused to let me in that bus. I had a medical emergency as i was carrying medicines for someone and even after explaining this and what happened to me earlier, to the person at the boarding namely - mr. Darshan, he refused to let me into the bus which had not even started moving when i arrived there.
The flight was supposed to leave at 2:45 pm, and i reached at 2:26pm at the boarding gate pleading for my case. I do understand that i was late as boarding gates close 25 minutes before departure, but the situation was not my fault and if the last bus was waiting, a message over wireless could have helped me get into the bus which was going to the aircraft. The total intent of mr darshan seemed that i should buy another ticket on the spot. He was rude and very unaccommodating. I will never fly indigo and take this up to the highest level possible. Let the cctv footage and everything decide the future of this case.

I had to spend extra rs 5000/- to purchase the ticket for the very next flight as the fare difference as i could not wait longer.

Mr darshan spent time checking my fare details and asking me stupid questions like when did you purchase this ticket right at the time when he should have called the staff in the airbus, instead he kept on refusing without even trying or asking any of his senior in the airplane or elsewhere.

Legal notice 23-10-16
to,
director general, indigo airlines, kolkata.

Sub:- wrong gate no:- 23 allotted in boarding pass in place of gate no:-23 a and wrong message sent to my contact no: that the gate no:-23 c has been allotted for departure from kolkata to patna flight no :- 6 e 633 from ccu on[protected], -pnr rgrlyx-mr r k s vikram, advocate, patna high court,

sir,

in the captioned case it is to be submitted that the counter receptionist sitting on indigo cabin at 6 p m at kolkata airport has misbehaved with us and wrongly intimated the gate no. Of departure of the aforesaid flight from kolkata to patna at 6:25 p m as gate no: 23 in place of gate no:- 23a, which harassed us as we are suffering from high blood pressure disease and so we had to walk for a long distance to catch our flight in the 11th hour.
We were very much depressed as there was no one to provide us the information about my stipulate flight.It is because of your mismanagement and non co-operation of your ground staff( specially cabin staff) at kolkata airport.

Hence it is kindly requested to refund our fair as charged from us for the said flights within 15 days otherwise i will take recourse of law in a competent court at patna .

It is for information and needful action.

Raj kumar singh vikram
advocate
patna high court
23-10-16

Dear Sir,

We wish to inform you that our ticket against PNR Number: [protected] was earlier informed of refund Rs, 1269/- and till date not yet refunded and now informing of the refund amount of Rs. 1080 which will be refunded back to your respective account shortly vide your mail dated 12.10.16, which is very shocking and shows how dare you are of grabbing customer money. We would inform you that there was complete water logging in Chennai and no air service was possible on those day from the date of our cancellation.

So we request your honour to kindly refund the total booked amount of Rs.3269/ with interest as more than one year our money was retain, so pay interest accordingly.

Please hurry, else we may go to the Consumer forum for the refund of desired amount.

For any problem please contact us 24x7 Hrs. Customer Support at[protected], Fax No.[protected], Chennai Care No.[protected]

Regards,

Hare Keshav Tiwari

Mob.No. [protected], [protected],