Claimed

IndiGo Complaints & Reviews

2.7
Last updated Apr 20, 2024
Complaints 5608
Resolved
2885
Unresolved
2723
Quick Links
Statistics
Share
Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
IndiGo
Customer Service Contacts

IndiGo Phone Numbers

Phone
+91 12 4435 2500
751
354
Fax
+91 99 1038 3838
+91 12 4661 3838
View all IndiGo contacts

IndiGo Website

IndiGo Head Office Address

Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India
122002

IndiGo reviews & complaints page 224

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
devdeepsarmal
from Udupi, Karnataka
Report
Copy

Not allowing to board after boarding pass is issued.

Address:560097

Please your pnr ud4whd, 4 tickets, from bengaluru to chennai. 6e 233, 0620 flt. After much difficulty we, reached the gate, the blue bus was waiting, the gate keeper was ready to let us in, but the lady at the counter refused to let us go and hasttily ordered the bus to go, took our 4 boarding passes and cancelled and said the gates are closed and that we should go by 09.35. Am flt.
Kindly probe into this inconvenience metted out...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vinpreet Singh Bedi
from Bengaluru, Karnataka
Report
Copy

Guest offloaded

Address:400064

This is to inform you that myself a frequent flyer on Indigo, Jet air and Air India.
Flight no. 6E 533 STD: 1020hrs
Mumbai - Bhubaneshwar

Pnr- MG25XX
Name- 1.Mr. Hitendra Joshi
2. Ms. Khushali Modi

Initial gate- A6

There was a last minute gate change of the above departure from A6 to A8.
But there was no announcement made regarding the same.

Myself...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
GUNDBALA GAUTAM
from Gurgaon, Haryana
Report
Copy

Threating & misbehave to my son 8 yrs old

Address:Raipur, Chhattisgarh

During traveling from Hyderabad to Raipur on 18/08/2016 flight no 6E466 and PNR no BEH87H
A person named Vikas Kumar sitting beside my son harassed him in such a way that he is unable to talk and crying continuous. And he misbehaved with other passengers and air hostess too.
Before landing Raipur complaint has been wirelesed to airport authority. When authority person came to take him he refused to go and used vulgar words publicly.what...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
lopamudra chatterjee
Report
Copy

Theft from check-in bag

Address:Rangareddy, Andhra Pradesh, 500030
Website:www.goindigo.in

On 15th aug 2016, i was traveling from del to hyd on 6e-841 (Dep 0850 hrs). I checked in at 0500 hrs at delhi airport. My pnr - acj5uq. Upon arrival i had stuffs worth inr 20, 000 missing from my bag (Blue trekking bag). I realized my stuffs are missing only after i reached home since there was no external damage on my bag. Theft is a serious crime and by the looks of it, if anybody can remove items from my bag so neatly, they can easily...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Team11
from Solapur, Maharashtra
Report
Copy

Useless facilities at delhi id airports

Address:New Delhi, Delhi, 110076
Website:Indigo

It was shocking to see at delhi that out of 50 check in counter only 5 counter is working for normal check in and rest is bag drop this totally unexpected. You must understand that india is a country of kisan and we all in trouble with your hi technology system. First we have to take self service boarding card and again stand in que for bag drop. Fully nonsense idea......
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Ravi Kumar Agrahari
from Mumbai, Maharashtra
Report
Copy

Refund due to public issue created by govt. of u.p. in varanasi

Address:Jaunpur, Uttar Pradesh, 222132
Website:www.goindigo.in

Sir/ madam, it is harsh & terrified issue i would like to bring in your notice. respected, yesterday on 16/08/2016 indigo flight 6e-579 from varanasi to mumbai (e-ticket no. wcy5qg & nevl5x) observed very few passengers due to heavy traffic created by some government activity in vicinity of varanasi airport (in figures 48 passengers were not able to catch the flight). sir i had booked 4 tickets with my family. respected because of this i...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:New Delhi, Delhi, 110075

I along with my wife and kid (Infant aged 1.1 yrs) were supposed to take a flight from del-vtz (Delhi-visakhapatnam) on indigo flight no.6e 305 to visakhapatnam on 06-aug-2016 at 12:35 pm (Booking reference no. Wbc27g). As per the time schedule we reached check-in counter at 11.40 am. The booking staff present at the counter took more than 15 minutes to check and said that "booking for the flight is full" and denied me boarding pass at around...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Seema Menon
from Mumbai, Maharashtra
Report
Copy

Indigos customer service department

Address:Mumbai City, Maharashtra, 400099

I called indigos customer service at 7.18 am on the following number [protected] today. A gentle man answered the call.

I wanted to know how much cash can be carried on flight he said 19990 i reconfirmed on which he said he wil confirm and get back. He got back but didn't answer my query so asked him to transfer to a supervisor he agreed and put me on hold and never came back.

I was on hold for 30 mins someone...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rakesh jain
from Bengaluru, Karnataka
Report
Copy

Mishandling of luggage...

Address:560078

Dear sir/madam,

I travelled by indigo flight 6e 481 from delhi to bangalore on 15 aug 2016. Normally, i have never faced any problems with indigo flights in past. But
This time i found that luggage was not handled properly. The trolley bag was
Damaged as its trolley is no more working. I do not know who is responsible
For handling luggage at airports (Airline staff or airport staff) but end result wasbr...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pvadehra
from Delhi, Delhi
Report
Copy

Rude behavior of indigo airlines ground staff -pnr pc143d

Address:New Delhi, Delhi, 110001
Website:Indigo

I was supposed to travel by indigo flight 6e 644 to dehradun on 12th august with my two children... I had the most harrowing experience of my life with your ground staff... I got delayed due to heavy traffic in roads and reached airport at 1225hrs.. The eta for the flight was 1300 hrs.. My boarding passes were issued as i had requested indigo office and the same were apparently kept on counter g-10, i reached and asked them but the ladies...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
SubirGanguly@1985
from Kolkata, West Bengal
Report
Copy

Check in counter cheat for selling extra leg space seats

Address:700091
Website:www.goindigo.in

I traveled from kolkata to bankok flight 6e-77 on 6th aug 2016 at 20:45 hrs along with two non-indian friends. There were only 2 counters operating, at that time, on one there was a man and other there was a lady (The one who cheated us - i suppose indigo can identify this lady using these details).

At the counter, we requested her to provide seats for all 3 o[censored]s together. She checked her system and informed that there are...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Swami66
from Ahmedabad, Gujarat
Report
Copy

Cabin bag lost from 6e219 flight delhi-kolkatta

Address:New Delhi, Delhi, 110035
Website:www.indigo.com

Surprised that Indigo stated that we are not responsible for cabin bag picked-up by co-pessenger. I was sitting on seat number 6E and hence it can be picked-up by passengers seated on seats ahead on me. No announcement by crew or the customer service was made. No camera recording is available to trace who picked up the bag. No bags were left behind for us to believe that someone exchanged by mistake. My bag has my business cards, cloths,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Bangalore, Karnataka, 560102
Website:Indigo

Hi sir /mam,
I am jyotsna singh. i was going to travel to from bangalore to varansi.. on 12th aug at 5 am. unfortunately i missed my flight because of long queue. my pnr no. is (rh3s2r) i almost stand for 50 mins. at 4.50 i reached counter because of long queue of indigo. it was not my mistake i stand for 50 mins and i got forced to miss my flight. i requested then alot and they din give me a option of taking just cabin bag and travell....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
avsbhilai
from Malkangiri, Chhattisgarh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non refund of money after cancellation of flight from raipur to chennai via hyderabad against booking reference number w6ur2f

Address:491001
Website:www.goIndiGo.in

I swapnil mahajan booked a flight from raipur to chennai via hyderabad and return via the same route on 9th of august 2016 and return on 11th of august 2016. But due to some personal reasons i cancelled my flight. Flight cancellation charges were deducted amounting to rupee 4750 and a refund of rs. 9751 was scheduled to be made within 5 to 7 days. But today is 12th of august but i have not received any refund. The cancellation was done on...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
preeti subhash jain
Report
Copy

Refund of rs.4500/-

To
The managing director.
Indigo
Gurgaon
Dear sir
Sub:
Ref: preeti jain a224-225 rohini sector 8 rohini delhi -110085 tel:[protected] email [protected]@yahoo.Co.In
Flight from delhi to raipur on 09/08/2016 time of departure 6.50 morning
This is with reference to above that i reached indigo counter at airport at 5.55 in the morning and was not allowed to check in stating that i was late...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
arko2000
Report
Copy

Ticket rescheduling/cancellation

Address:Bangalore, Karnataka, 560036
Website:www.goindigo.in

I have booked a ticket for my wife mrs. Nupur kabi from bangalore to delhi and back on 9th of july 2016 and got the pnr details as bed7sk.
The flight details were - 6e 714 18 aug blrdel 0945/1230; 6e 131 20 aug delblr 2055/2340
I was trying to re-schedule the flight to 1st sep 2016 to delhi and return back to bangalore on 4th sep 2016 with the same flights as above but unable to do so as the customer service executive putting...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Toblerone1
from Hyderabad, Telangana
Report
Copy

Airport Staff Behavior

Address:Hyderabad, Andhra Pradesh, 500046
Website:www.goindigo.in

I was harrassed by the staff of Indigo Airlines today when I had my flight from Hyderabad to Delhi at 7:45am. I happened to reach the check-in counter at 7:05 and the staff, including their senior manager refused to let me board the flight saying that some print had been signed by their captain and it cannot be altered now. They made all of it seem like a task IMPOSSIBLE to achieve, like the plane had already taken off and I was asking them...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Gurgaon, Haryana, 122002
Website:www.goindigo.in

Hi, i was booking a ticket from indigo app by sbi credit card. While i was paying then it went to citrus pay after that payment was succesfull and i didnt get any confirmation or any pnr number only i got message was payment was successful it got strucked in citrix pay only. Iam providing these details
Payment through citrus pay
Merchant order no :- efc8f0afe648ac058762da14bc10
Citrus ref number :- ctx[protected]br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sampath kumarv
from Chennai, Tamil Nadu
Report
Copy

Damage to my baggage

Address:Chennai, Tamil Nadu, 600078
Website:www.goindigo.in

I traveled from singapore to chennai by flight no.6e-54 on[protected]. Out of the three baggage i carried two came in damaged; stained and to a great extent drenched status when the same was delivered through conveyor. I have been travelling in indigo flights for the past six years and never it happened like this. Apart from this crew was also not courteous either in their behavior with the customers or in their announcement. They were discharging...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
jeevan singh Nimbola
from Delhi, Delhi
Report
Copy

My Payment Refund

Address:Ashoknagar, Madhya Pradesh, B69E8S

Mera id number -PGCSMH mera paymentkat liya gya tha or vo return chahiye or dable se mene is id B69E8S is id par 8463 rs liye gye hai aap use 7, 858 rs me book kareye
or mera PGCSMH is id ka payment return karye
My Contact [protected]
jitendra parmar...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy