IndiGo Complaints & Reviews

Dear sir,
Mr. Naman Bharti and Paras Yadavwhose flight as mentioned was booked for 16.10.16 vide invoice no NF 27185 scheduled for departure at 6:40 hrs. Both reported at airport well in time as there was a long que for boarding pass. At the time of their turn the issue of boarding was refused and there was more than 35 min was left for flight take off.

No announcement or arrangement was made to bring forward passengers and there was a complete choas at the counter. It is clearly a total mismanagement to harrass passenger.

Even after meeting seniors no relief or alternate flight was given on the same ticket and we were forced to purchase new ticket for 10:10 am as reaching destination was essential.

It is requested to please attend to my grievance at the earliest and make complete refund of Rs. 17000.00 spent on two tickets from DEL to MAA. As no provision or special counter was arranged to early going flights.
With Regards
NARENDER YADAV
[protected]
[protected]

Dear sir
I travel from bengaluru-visakhapatnam on15th oct2016 having booking reference no me8zxa, booking id[protected] by flight no 6e 622, with my family. iregret to inform you that my digital camera which was by mistakely kept in luggage baggage was stolen, which i noticed after coming to my native place can you help me to trace out by which i will be very much thankful to you.
Yours faithfully

Md mustafa baig

Hi indigo team, i had fed up with indigo service today. I had very bad experienced today. I reached ontime, baggage check in before 45 mins but still your staff did't assist me correctly and i missed the flight even if i reached to boarding time before 25 mins. So again booked the fresh flight and came to mumbai and found my baggage not uploaded by baggage team. I have travelled from hyderabad to mumbai today at 9.50am from flight 6e 608. I have registered the baggage misplaced complaint in mumbai baggage department. But still didn't get any status of my baggage. Can you please take action against them as it is very pathetic service and. They told me you will get status but still i am waiting for their response. Please find the attached screenshots of my baggage pnr slip and registered complaint slip. Regards, dipak [protected]

Dear customer relation - indigo,

This is to bring to your notice a very horrible experience with indigo airlines on poor behavior and irresponsible response of indigo ground staff at bengaluru airport when me with my family were in airport on 3rd oct’16. We were in the long queue at 4:55 am to check-in our luggage (1 hr. 10 minutes ahead of scheduled time). When the queue was too slow and we approached a indigo staff near the “self-check-in” machine, he directed us to counter no. 27. When we approached the man in counter no. 27, he tried calling someone and struggling to get the line and lastly directed us to counter no. 25 to meet a lady, who was so-called a manager with a very pathetic behavior.

The rude lady was very arrogant and didn’t want to listen to me but repeatedly asked me to go to indigo booking counter. Looking at the long queue behind us, i approached the booking counter expecting a solution but i was shocked and surprised when the counter lady asked me to pay rs. 36, 112.00/- and rebook for the next flight scheduled at 13:15 hrs. She also repeatedly told that there were only 5 seats available for the day and if i do not avail them, i may not get any tickets later. I did not want to spoil the summer vacation trip and disappoint my family, i again paid rs. 36, 112.00/- from b’lore to dehra dun on the same day at 13:15 hrs.

I was also shocked to see that it was not only me and my family but there were almost 12/13 passengers who were asked to come to the booking counter with the same reason. It was very clear that indigo staffs were harassing passengers with this type of reasons and made them to pay double flight fares for the next flights. Rude and arrogant behavior of the indigo airlines ground staff in bengaluru airport are intolerable. There was a lady passenger who collected all the contact numbers of all passengers who had been deprived of their travel that day and asked to pay excess amounts for the next flights will probably take this as a mass complaints against indigo. But i didn’t want wait for that and taking my grievance through this mail to you.

I would ask you to refund my excess amount of rs. 36, 112/- which has been paid for no fault of mine but due to negligence from indigo ground staff at bengaluru airport.

Fyi – we all saw that one passenger from go air (Next counter from indigo airlines) has missed his scheduled flight on same day, 3rd oct’16 and he had been accommodated in the next flight with no extra cost.

Me and my family had been frequent flyers of indigo but the above incident has made us to rethink if we would prefer indigo again!!!

Alakesh-[protected]

Dear indigo,

It is with great regret that i write to you,
Regarding the mishandled and damaged state
Of my checkin baggage.

I usually have a good timely service through indigo,
Hence i choose your flight over others. However, the
Tatus of my damaged baggage is worrisome. I do not
Wish my flight experience to be marred by the way the
Taff loads or unloads checkin baggage.

After landing at the chennai airport on 14th oct 2016,
From flight 6e 613 (Pnr:yg6qmk), from new delhi,
I found my baggage was mishandled and dirty with grease/
Black marks all over the suitcase.
Upon reaching my residence i saw that the skybag style
Uitcase was unable to stay erect as its bottom pvc stand
Was broken and the zippers to suitcase's resizeable compartment
Were also broken.

Indigo's customer feedback also nowhere offers customers to give detailed
Review to their entire flight experience from departure to arrival.

As a customer i expect my belongings to be well taken care of by the
Flight much the same way that you worry about inflight and checkin attendants'
Pleasantness. To me its equally or more important that you treat my luggage well.
This type of luggage handling is terrible especially when the customer
Has fragile objects stored in it.

I hope you look into this issue.

With regards,

Chitra chandrashekhar
Creative founder/ designer, mographies
M:+[protected] | e:[protected]@gmail.com

It’s all about the very unpleasent and weird experience we had with indigo when we were about to fly from bengaluru to new delhi.
Four o[censored]s had planned well in advance to travel from bengaluru to new delhi and back. Hence had opted for round trip and booked tickets through the cleartrip website.
The main intention of early booking was to save our cost of travel.
The date of travel was on 10th may 2016 to delhi from kempegowda international airport, bengaluru on 6e 816. Our pnr e721tc & t7v8ts.
Previous day of travel we had checked in the flight, selected seats and obtained boarding passes online.
The flight 6e 816 was at 5.05 a. M. On 10th may 2016. We were there in the boarding queue by 04.15 a. M. As our check in was done we were confident of boarding the flight.
Surprisingly, the staff announced that the boarding is completed and no further boarding shall be allowed. We were along with about 40 passengers for different flights who were not allowed to travel in spite of having boarding pass in hand. There was no clear communication from the staff. We were told that 3 o[censored]s can board except the one who has to carry luggage in the next available flight. After couple of minutes we were informed that boarding time was completed and nobody is allowed to board and asked us to make further arrangements.
There were more than 40 passengers approx for different indigo flights who have become culprits of this same issue and i was the only one who has raised voice to enquire what’s happening actually.
We were not in the position to drop the tour and finally this fraudulent incident has forced us to book another flight by paying rs. 16, 756/- instantly.
We are frequent flier of indigo flights. Because of traffic problems many times we have landed up in boarding the flight even 30 minutes prior to the departure of the flight.
We were on time in the queue and the indigo staffs did not guide us properly which amounted to a loss of money and mental harassment in the early morning.
I hold complete staff of indigo and the company responsible for this financial loss, mismanagement and mental harassment.
I claim an amount of rs. 50, 000/- as damage caused financially and mentally.

I book my 5 ticket in indigo (Ahmedabad to delhi on 8th dec) purpose tour with family.. Because of my wife health issue i have to cancel two ticket from 5. So i called customer care and they are told me that if you cancel your ticket. You have to give cancellationcharger 914rs. Per person. They charge half of the ticket amount. If i cancel before two or three days i can understand. But i cancel befor one and half month. Why thay charge high amount for canceltion. Even they did not given any canceltion charges on their website. They given induvidual for every custor by custmor care num.

I am at Lucknow aiport and my bag has not been delivered I was travelling thru flt 6E 792 on 12th Oct 2016...on asking the indigo manager mr shailesh is informing that he can't commit anything and is not sure by when my trolley bag will be given to me... I have a train to catch at 11 PM to deoria... He is telling that he can't commit that they will even provide me my bad... They are asking me to leave to Deoria and they want to deliver my luggage from Lucknow to Deoria... The bag has costly items... and important documents... If anything is lost it will cost me high... Also indigo staff is not registering my complaint...

I had booked a ticket in indigo 6e-706 on 10 oct 2016 from cochin to delhi (pnr-c7lh8p) through make my trip. on 09 oct on my request another person (my brother in law) made an inquiry to indigo customer care regarding the option of rescheduling the flight one day prior. the customer care executive informed him that it will cost close to rs 6000/ and he promptly said, thank you, no changes to be done. when i reached the cochin airport to catch the flight, i was informed that the ticket is cancelled. i did not know what to do. i had to buy n new ticket paying rs 7955/- to fly to delhi. (pnr bb39vw)
On reaching delhi i requested my brother in law to speak to indigo and resolve the issue. my brother in law called the indigo customer care and tried to explain the mistake they ve done. there was no intimation to me regarding any change of schedule or cancellation. the indigo executives were not ready to admit the mistake they ve done and refused to refund the amount i ve paid extra. i would like to lodge a complaint against the airlines for harassing me mentally and causing financial loss.
Adv rajeev menon-[protected] (m)
Sowparnika
Thrikkur, thrissur-680 306

In my ticket 1 name get repeated twice ...they are not editing it
Mr. afroz ahmad ACEZWD
Mr. shaique afroz ACEZWD
Mr. shayque afroz ACEZWD
Miss. ashana afroz ACEZWD
from same company i book ticket for same family in which name is ok
how can it possible to same name travelers twice in same pnr number .
thats mean its a mistake so which company must to resolve this ..its a serious issue.

PNR Number: CY9RRW
Indigo Airlines
6E-433
31 Oct, 10:35 hrs
Bangalore (BLR)
31 Oct, 13:00 hrs
Kolkata (CCU)
2hr 25m
Non Stop
Economy

I am writing this mail to inform you that I booked a ticket on 18 Jun '16 and the flight departure time was 10:55 hrs but now you have rescheduled the timings 10:35 hrs which is not at all suitable as per my schedule.

please note that I booked this ticket well in advance because i have very hectic schedule that day and I can not bear this time reschedule. Same day morning I have a family function in my home and I have already schedule my time a minute to minute and now you given me such surprised that is now impossible for me to manage.

Requesting you to refund my full booking amount so that i can book flight as per my schedule.

I already discussed the same with your customer care and told him my problem and they told that we will definitely refund the full amount and asked me to drop mail on this email id.
Looking forward to your best services as always.

Thanks.

Regards,
Govind Kumar Sharma
Mob: [protected]
email: [protected]@gmail.com

On 2nd October we had a flight to Delhi by Indigo Airlines from Hyderabad shamshabad airport, and here's bringing to you the wonderful experience of meeting two ground staff of Indigo airlines and their foul mouthed language while being on duty at 6 am.
pooja and deepika were on duty on the ground floor of dep 23 A and while we were about to board she blatantly told us that our tickets were invalid? how can they be when the indigo counter staff has issued them?? mis - communication with the seniors appears to be the mistake on their part.they refused to even accompany us to our particular counter for stamping after the matter was cleared and just to add we were the last passengers to board not that we were late but we got late because of the careless attitude of the two staff .
I would like to add that the boasting of Indigo airlines on their part doesnt serve here.decency, courteousness and a honest attitude should be the morals on which they are recruited and trained and as I am working as a pilot with Emirates and am registering a complaint with the Emirates pilots Guild against the two staff I would like you to call for an inquiry against these two girls working and demand as to how they could speak to me and my wife in that tone.they have even further added that we could go and complain to any one and no one will do anything to them??such is the case of indigo ground staff??hearing this from two immature young ladies did the work of making me complain to you .if not taken seriously I will bring in political intervention or take this matter to the press as soon as you can reply.do you have a protocol for the staff to speak this way?

Sir, i am willing to draw your kind attention that my daughter ananayaprita banik will be traveling from bangalore to agartala through your flight no 6e 422
. Seat no - c-33 are departure time is 12.15 hour today. A few minutes before i have learned from my daughter that, your concerning authority has charged rs. 2, 300 more from her as over weight of lagged though she had inform that she is a collage student and showed her relevant documents in support her appeal of consideration regarding the amount. But the authority showed no relaxation in this regard.
So i therefore, earnestly appeal to yours end to consider the case immediately and oblige thereby.
Yours faith fully
Pratap banik father of ananyaprita banik (Passenger)

Here,
I am a travel agency. This is the first time that when one of my passenger name ravindra kumar mahto tried to enter the imphal airport today. The airport authority and indigo authority have not allowed to enter due to photo has mismatched with him. But the voter id card was real. And he missed the flight.
Confirmation id : 081016z26idmai5
1 mahto / ravinderkr mr (Adt)
Indigo imphal to kolkata airline pnr
6e 876 6e-mbb1hw

Regards
Cyber planet
Emt[protected]
Phone - [protected]
[protected]@gmail.com

I planned a tour to kullu manali with my family in the month of march as it was school vacation for kids. for concessional booking in hotels and flights, i booked my tickets on[protected] that is one month prior to travelling.
i booked both tickets that is from indore to delhi and return delhi to indore in advance for myself, my wife, daughter and my son.
as my son's date of birth is[protected], at the time of booking ticket with indigo, the age of my son was below 2 years .and at the time of booking ticket the age was mentioned by me .
the total fare was calculated for both journey came to 22556, in which infant fare was calculated by indigo official site was 2000 for both journey.
i paid the same amount as calculated by the site and i confirmed the booking .
when travelling with indigo from indore to delhi it was a good experience as my son was irritating while in the flight, but the air hostess took good care and served chocolates and biscuits to my son and behaved very well.i was really impressed by the behaviour of the attenders.
when i completed my tour from manali, and get back to delhi airport,
i showed the same ticket to the counter for boarding pass, but at the ticket counter i was asked for 12611 rupees difference fare of my son.
i was shocked,
when i asked the clarification of the difference amount, the person at the ticket counter said that my son is above 2 years that is 2years and 6 days on the date of travelling from delhi to indore .
he also asked me to pay fare as per travelling date that is peak hours rate that was 12611 rupees.
i asked the person at ticket counter to help in this regard as i am innocent and i have already booked the ticket one month prior for return fare also by disclosing all the facts and age of my son., but all in vain.
the person at ticket counter asked me to hurry as the flight was ready to take off, in hurry i paid the same amount and ran to the boarding gate by taking both my childrens and my wife.
i was the last one to board the flight. it was very terryfing moment for me as if my missed that flight i would have to purchase the next day tickets for all the 4 members and book hotel for stay as well.
as all money was already spent in the tour, it would be very typical for me to manage my family members in that situation.
while in the flight an sms was recieved to me from indigo about sharing the experience travelling with indigo.
i messaged at once that it was a bitter experience for me travelling with indigo.
the next morning there was a call from indigo, why i shared the bitter experience.
i shared the whole event, but no proper reply was made to me by the officials.
Please look in to this matter and kindly refund my hard earned money back.
Thanks and regards
Mohit goyal
[protected]

Sir, i got an information that indigo refunding full payment of cancelled leave fight for defence personal during these days. I came to know by ads. My booking refrence is xd5d6q. So my leave also cancelled and i requested for the full refund but i didn't get. Its a big loss for me. I hope you people will understand. Please take appropriate action. I shall be very thankful.

I had booked a pnr i5mhqy by paying 20296 thro hsbc credit card no fault of mine the pnr is cancelled i was surprised to to know this
in case any ticket is cancelled from my side airline will deduct 2000 per sector if they do it who will pay it and if they dont refund who will pay for my mental agony indigo supposed to be a standard indian air line
subbarao

I am continuously following up with your call center since 4th midnight with regards to my refund of the ticket amount which had been twice charged to my axis bank account and till now the call center executives are taking it lightly and not registering my complaint, it is very embarrassing situation for me as a long time customer. Kindly keep some well educated guys on call center.Who knows how to deal. My refund amount is rs.5601 which is charged twice by indigo while booking on the pnr -m3uqnb .Look forward to your action or else i might put a petition for my refund asap. You don't have right to swindle customers money by your wrong procedures during online booking.I had conformed with axis bank, they had told its indigo mistake they had charged u twice for same pnr. Need your action asap.

While I was booking a flight to Patna from Delhi, my transaction failed but the company debited the amount from my account and the there was no online care support to contact easily. I want my full refund in my paytm account. I too contact the paytm care and they replied that the transaction was successful from there side. I want the refund immediately as I have to book my flight

We checked in in the airport to leave Delhi on 06/10/2016 and had the boarding pass having PNR no. KBIU4T, on that they mentioned boarding time is 5.20 am. And departure is 6.05am. We reached the boarding gate on 5.55am, but the ground staff told us flight was left on 5.50am. After arguing with them, they are giving unrelated reasons and suggested us to go back reservation counter and rebook the ticket with extra payment.
No staff is answered properly, and charged us Rs. 10014 and booked the tickets delhi via MUMBAI which will reach us delhi on 2.50 pm.
We lost all our business meetings, time and money, and got lot of mental tension.
We need proper punishment to the airlines and reimbursement our money along with compensation for my lost of business.