IndiGo Complaints & Reviews

Here,
I am a travel agency. This is the first time that when one of my passenger name ravindra kumar mahto tried to enter the imphal airport today. The airport authority and indigo authority have not allowed to enter due to photo has mismatched with him. But the voter id card was real. And he missed the flight.
Confirmation id : 081016z26idmai5
1 mahto / ravinderkr mr (Adt)
Indigo imphal to kolkata airline pnr
6e 876 6e-mbb1hw

Regards
Cyber planet
Emt[protected]
Phone - [protected]
[protected]@gmail.com

I planned a tour to kullu manali with my family in the month of march as it was school vacation for kids. for concessional booking in hotels and flights, i booked my tickets on[protected] that is one month prior to travelling.
i booked both tickets that is from indore to delhi and return delhi to indore in advance for myself, my wife, daughter and my son.
as my son's date of birth is[protected], at the time of booking ticket with indigo, the age of my son was below 2 years .and at the time of booking ticket the age was mentioned by me .
the total fare was calculated for both journey came to 22556, in which infant fare was calculated by indigo official site was 2000 for both journey.
i paid the same amount as calculated by the site and i confirmed the booking .
when travelling with indigo from indore to delhi it was a good experience as my son was irritating while in the flight, but the air hostess took good care and served chocolates and biscuits to my son and behaved very well.i was really impressed by the behaviour of the attenders.
when i completed my tour from manali, and get back to delhi airport,
i showed the same ticket to the counter for boarding pass, but at the ticket counter i was asked for 12611 rupees difference fare of my son.
i was shocked,
when i asked the clarification of the difference amount, the person at the ticket counter said that my son is above 2 years that is 2years and 6 days on the date of travelling from delhi to indore .
he also asked me to pay fare as per travelling date that is peak hours rate that was 12611 rupees.
i asked the person at ticket counter to help in this regard as i am innocent and i have already booked the ticket one month prior for return fare also by disclosing all the facts and age of my son., but all in vain.
the person at ticket counter asked me to hurry as the flight was ready to take off, in hurry i paid the same amount and ran to the boarding gate by taking both my childrens and my wife.
i was the last one to board the flight. it was very terryfing moment for me as if my missed that flight i would have to purchase the next day tickets for all the 4 members and book hotel for stay as well.
as all money was already spent in the tour, it would be very typical for me to manage my family members in that situation.
while in the flight an sms was recieved to me from indigo about sharing the experience travelling with indigo.
i messaged at once that it was a bitter experience for me travelling with indigo.
the next morning there was a call from indigo, why i shared the bitter experience.
i shared the whole event, but no proper reply was made to me by the officials.
Please look in to this matter and kindly refund my hard earned money back.
Thanks and regards
Mohit goyal
[protected]

Sir, i got an information that indigo refunding full payment of cancelled leave fight for defence personal during these days. I came to know by ads. My booking refrence is xd5d6q. So my leave also cancelled and i requested for the full refund but i didn't get. Its a big loss for me. I hope you people will understand. Please take appropriate action. I shall be very thankful.

I had booked a pnr i5mhqy by paying 20296 thro hsbc credit card no fault of mine the pnr is cancelled i was surprised to to know this
in case any ticket is cancelled from my side airline will deduct 2000 per sector if they do it who will pay it and if they dont refund who will pay for my mental agony indigo supposed to be a standard indian air line
subbarao

I am continuously following up with your call center since 4th midnight with regards to my refund of the ticket amount which had been twice charged to my axis bank account and till now the call center executives are taking it lightly and not registering my complaint, it is very embarrassing situation for me as a long time customer. Kindly keep some well educated guys on call center.Who knows how to deal. My refund amount is rs.5601 which is charged twice by indigo while booking on the pnr -m3uqnb .Look forward to your action or else i might put a petition for my refund asap. You don't have right to swindle customers money by your wrong procedures during online booking.I had conformed with axis bank, they had told its indigo mistake they had charged u twice for same pnr. Need your action asap.

While I was booking a flight to Patna from Delhi, my transaction failed but the company debited the amount from my account and the there was no online care support to contact easily. I want my full refund in my paytm account. I too contact the paytm care and they replied that the transaction was successful from there side. I want the refund immediately as I have to book my flight

We checked in in the airport to leave Delhi on 06/10/2016 and had the boarding pass having PNR no. KBIU4T, on that they mentioned boarding time is 5.20 am. And departure is 6.05am. We reached the boarding gate on 5.55am, but the ground staff told us flight was left on 5.50am. After arguing with them, they are giving unrelated reasons and suggested us to go back reservation counter and rebook the ticket with extra payment.
No staff is answered properly, and charged us Rs. 10014 and booked the tickets delhi via MUMBAI which will reach us delhi on 2.50 pm.
We lost all our business meetings, time and money, and got lot of mental tension.
We need proper punishment to the airlines and reimbursement our money along with compensation for my lost of business.

Good Afternoon.
I have certain grievances on Airlines way of functioning resulting in loss of money due to no fault of passengers and I am taking this opportunity to apprise about this to you. Unfair trade practices being adopted by the Airlines should be stopped at any cost with your kind help and intervention.
Your intervention in this matter is deeply required for benefits of the passengers travelling by Airlines.
I have booked air ticket from Kolkata to Jaipur( 6E-208) on 24.12.2016 and back from Jaipur to Kolkata on 27.12.2016 by Indigo( 6E-237) through MAKE MY TRIP.COM online. Ticket was booked on 23.9.2016. On 30.9.2016, I had received a SMS from the Make my Trip that the Jaipur -Kolkata flight which was scheduled to depart at 17.35 hrs was rescheduled at 20.35 hrs . Booking Id is NF[protected].
The rescheduling of flight has put me in all sort of problems and all my pre-planned assignments at Kolkata gets blocked and moreover I have booked my train ticket from Kolkata to Rourkela scheduled to depart at 23.55 hrs on 27.10.2016 will also be missed as the rescheduled flight is expected to reach Kolkata at 23.00 Hrs.I have to cancel the Train ticket losing considerable money .
Under the above circumstances, I have two options left. Either to cancel the Air ticket or to reschedule the flight on the same day, both the cases Airlines will be charging hefty amount and I will be compelled to pay without my fault.

Respected Sir, i have following point to make, which may be looked into favorably:
1) If I cancel the air ticket due to above reasons, I will lose huge money (INR 4000 appr) due to fault of Airlines. I feel, this mode of rescheduling of flight is an alternate source of income which is tantamount to cheating/ extortion from the passengers.
2) If Airlines reschedule the flight as per operational convenience / requirement, option should be given to the air passengers whether they are comfortable/accept with reschedule time and if not, they are free to cancel the ticket without levy of any cancellation charges / reschedule charges. Rule on levy of cancellation charges / reschedule charges are unilateral and are biased in favour of Airlines.
3) Airlines should have given an option whether passenger can be accommodated in earlier flight and accordingly same can be booked in the earlier flight without any extra charges.
4) While booking air ticket, it is some sort of mutual agreement between Airline Carrier and the passengers. Since there is deviation on the Air Lines part, no cancellation charge should be paid to them by passenger. Also, Airline should give option to the passenger to accommodate in any of the flight on the same date for the desired destination.
5) Within 7 days from booking the Ticket, Airlines have rescheduled the flight. Who knows, they will not reschedule the flight again with malafide intentions.
6) Makemy trip team is passing buck on Airlines and they pretend to be helpless. It is the duty of e-commerce portal booking for passenger also should be held responsible for all the above irregularity.

Sir, Kindly look into the above predicament and prevail upon the Airlines authority / E-commerce portal to solve my problems without charging any extra money.
Awaiting for your response eagerly.
With kind regards.

Prasant Mitra
Email Id- prasantkumar.[protected]@sailrsp.co.in
Mob.No- [protected]
Address:
A/134, Sector-17, Rourkela-3
Odisha.

Dear sir

My pnr number is z4e5pr flight 6 e-461, indigo flight date 05 /10 time, 6:40am

Compliant no1 : refusal of boarding pass

I was available at counter around 6.07 am the counter representative denied to allocate boarding pass schedule flight is 6: 40 am, sms received from indigo to be avilable at boarding 25 min earlier which i could have easily done if boarding pass was issued to me

Complaint no 2 : flight charges cheatings

I was issued fresh booking of next flight around 12;00 pm with extra charges 3400 saying its adjustment aganist previous tickets, on internet this tickets are freely available arounf 3700 rs

Complaint no3 : customer care of indigo refused to give me reference complaint number.

Complaint n0 4 : not attending the call
From 4th oct 2016 i was trying to reach customer care services hoowever after long stay on long no customer care person attended calls i have proofs of several times calling, however with different number i managed to talk with customer care officer mr pankaj

Regards

Girish bhunje

My baggage was destroyed on airport when i got my bag back at mumbai airport and no one responded to me. I need bag repaired or costings or new bag.I took photos on airport with indigo customer desk person and he ensured me to get response in 2-3 days but nothing yet.I want it as soon as possible bcoz i need to move from one place to another it is not even in condition to carry anywhere.

My name is kumar gupta and i am corporate flyer.. I travelled from delhi to patna by 6e652... My luggage didnt arrive in patna and i was told that it will come by 2.30 pm... I waited till 4.30 pm and then i was told that it will sent to my address.. After that i again called at 5.30 pm and i was told that the baggae has left for the address and carried by helper... Finally after 10 calls i got my luggage at 7.30 pm and that too it was delivered on road... Staff has not shown any decency and they asked me that if i have problem i can sue the company.. My entire program has changed because of this.. I need compensation... Will go legal in case o[censored]nsatisfactory answer..

Sir/madam,
On 27th sep 2016 i was booking ticket from indigo website which was scheduled from bangalore to delhi at 1:15 pm from bangalore airport but my ticket was not booked and my balance from hdfc credit card deducted which is not refunded till now.
I have registered complaints also but not got my amout.
Total amount of deduction was rs. 7339 @17:22:25 on 27th sep 2016.

Sir sanjay shukla pnr no pdqg2n from defence not got luggage. I m coming here for testing. But my equipment and my bag is not with me. I also having pir 6e/417. Plz sir help me out and hand over baggage as possible as possible. I catch my flight on 3 oct 16 from lucknow 6e 339;and from mumbai 6e 417. I m staying in citadel hotel near vasco. I m here for testing of airforce aircraft and next day i have to move chennai.

Myself Samir Guha booked a flight from Kolkata to Ahmedabad on 18th of August 2016 but due to some personal reasons myself cancelled my flight. Flight cancellation charges were deducted amounting to Rs.2250 and a refund of Rs.1976 was scheduled to be made within 5 to 7 days. Please note that already 14 days is over but I have not received any refund. The cancellation was done on 18th of August 2016.

My daughter Tamalika was traveling from Kolkata to Dehradun and she was harassed by lady ground staff in such a way that she started crying.she is student of class 12 and minor.Then she was not allowed to board the flight and was asked to buy tickets for the next flight which was not possible for her.This is second time she has been harassed by Indigo staff.

Issue: i was not allowed to board the flight due to mismanagement in the ticket counter, even i came 1 hour before the check-in time.

The queue was long in the counter and most of the counters were closed due to low manpower. I had arrived one hour early to the flight time and had 45 more minutes to enter boarding gate still i was denied from getting a boarding pass due to long waiting time at the check-in baggage counter. I then reached a closing counter, explained my problem and then due to the lethargy of your employee, i missed my flight. I was casually suggested to take the next flight. I was made to explain my reason of travel to several people and they paid no heed. I had to pay rs.3907 extra to travel in the next flight.

The second flight was also delayed. The flight time is 20.20pm and its also delayed upto 25minutes. It was started 20.45pm. The cabin crew did apologize to us thrice. I have taken it in right way but the same issue was happened to me for that i have been charged rs.3907. Still i do have great hope about indigo flight and with their leadership team. We are doing a mutual business, so i’m expecting the same concern from you.

As an esteemed customer, i request you to refund me the fare amount (Rs.3907) which i have paid extra for one trip.

Your kind support and co-operation is highly expected

My names is shiksha bali i went to delhi for mtv show [protected]@ angels of rocks.

After shooting over night, we had a flight indigo 167 departure 7.30 from delhi,

Since i was totally exhausted due to hard work i put my power bank and iphone cables and accessories in check in baggage.

When i was boarding the staff told me to if you have put power bank in check in baggage, i said yes. He told me to collect it and carry in hand bag.

The ground handling staff told that he is going to detatch the ramp as he will loose his job if there is a delay.

I pleaded, i should have been informed as i checked in 1hours 30 minute prior to departure but no one heared

I logded a complaint after landing at mubai airport, now i can not use my phone as the battery is drained and can not be charged as all acessories removed by indigo staff at delhi

Travel date:[protected]
Source : jaipur
Destination: mumbai
Pnr: f7ehfc

When i reached mumbai and collected my check in baggage it was completely damaged. As i was in hurry i didn't talk to the indigo attendants there.
Also i have attached a picture of it.

Please take action against this and provide the refund.

I was travelling to Mumbai from kolkata on 2nd Sep 2016 by flight 6E 659 after all security check procedure done I settled at gate no 18 ... and by coincidence I fall asleep ... and as when I woked up I found passengers around me were the passengers waiting for the next flight ... I was forced to buy a new ticket for the next available flight ...on my request I was provided some discounts ... I was travelling all alone that day and it was Bharat band that day .. I was left with no option ... I am a lady of age 42 ..now luckily I had my debit card ...so I paid the money half by card and balance by cash ...and I was issued another boarding pass of the flight 6E326 ... Now my question is was it really my fault that day ... Where were the ground staff who could find me sleeping at gate no 18 ...if you are searching for the female passenger not boarded the flight and complete all the procedure of stopping the bagaage everything ...and not paying attention to the only passenger lying asleep on the clearly visible area of gate no 18 ... now only word I can say is ... I WAS CHEATED

I entered igi airport terminal 1 D at 15:00 and my flight was at 15:40, without luggage but your employees at counter no. 9 &10 refused to make ticket. She told me that your flight entry has been closed but without bag I was eligible to catch my flight till 15:15 . She told me to book next day flight and they refused to cancel the ticket . I have suffered so much loss in my business because of indigo. I need compensation for this.