IndiGo Complaints & Reviews

I arrived at the boarding counter by 4.35. But still, then i was allowed to board the flight. The counter person took my boarding and cancelled without even asking me anything. I was forced to take the next flight which has costed me around 13000. (Indigo flight). I am extremely dissatisfied as i am a corporate customer. The booking was done by quest2travel...

This a complain regarding the services which i experienced in my recent flight no. 6e 582 on 15/07/2016.
Reservation no. - w5rhxl
At the airport while check in, staff as usual weighed my bag, and i was told my bag has extra luggage by 2 kg which i was willing to pay.
Then suddenly that lady told me to weigh all my hand baggage & she looked at my purse too, i have a da milano purse which itself looks bulky without much...

Hi All,

This is very stupid and being very rude, inspite you know that refilling an aircraft and at the same time asking passengers to board the plane.

There is an announcement saying that to turn off the phones because there is a refilling going, you all know how risk it is and u still doing the same.

This is something which is ridiculously unbelievable.

I want to challenge legally...

Dear sir/madam
I am one of your loyal customer which prefer to travel by indigo. During february this year i flew for dubai and back from your plane (Flight 6e22 dated 13 february 2016/seat 11 e. The return journey left worst memory to me. When i came to collect my bag, i was puzzled to see the condition of my bag which has been given to luggage. It was badly destroyed. I reported to your ground staff who were assisting luggage collection....

I have traveled via indigo airlines twice in last few months and have noticed both the flights had same problem of air pressure in the cabin had some issues and the pressure on ear drums were huge. And this was not only with me it was with other passengers too. Kids were crying on both flights and also adults were feeling the same. There was no issue with my other flights which were of spice jet. Details of flights which i had issues as below....

Dear sir/ma'am,
This mail is in regards to the indigo flight (6e-746), booking referance - w37h8b, that we missed on 09th june, 2016 from delhi to udaipur, because of negligence of indigo staff, even after getting the boarding passes and waiting since 3 hours at the gates. (Tickets & boarding passes attached for referance). The only reason was that the gates were closed too early from the scheduled time of departure. Though we were...

Hi, i just want to register a complaint on the behalf of my brother who is travelling on 15 july by 6e 643. His name is garu sharma and pnr is z5usul. At the time of his travel he reached at the indigo counter on time and at the time of issuing boarding pass csa misplace his pan card. So she told him to wait at the counter and after 30 to 40 mins she handed over his pan card & boarding pass to him. After the security check when he reached...

Dear sir / madam,

I am sorry to bring to your kind notice that today i. E/ jul/ 19/16. I had to go from calicut to ahmedabad via mumbai and i was booked your flight no e6 124. Vide pnr no. M9p3xm.

I had reached the counters at 11. 05 am after getting my bag secutity checked and all to catch the flight for 11.40 am. But i was not givin the boarding pass. As i suppose your flight was over - booked.
br...

We had booked a flight from mumbai to goa in indigo airlines, 6e -711 which was scheduled to depart at 13.50 hours, saturday, 16 july. we were two families of 3 adults and 2 kids (aged 5 yrs).
All o[censored]s were waiting for check in the queue by 13.10pm, when we were informed that they have closed check in and they cannot send us in on the premises that we were late. one of the family was standing in the que since 12.30 pm and had informed...

Dear team,

Sub: cancelling our flight tickets without our consent.

Numeric booking id:[protected]
Pnr no: q6iuxi

This is in regards to cancelling our flight ticket without our consent from chennai to srinagar via new delhi on 3rd aug, 2016 and back from srinagar to chennai on the 8th aug, 2016.

I made 3 calls to your call centre on 17th july, 2016 (Sunday) between 17:30...

On 2nd july i was travelling from mumbai to chennai flight 6e459 seat no 27c.. When i entered in flight i seated wrongly on seat no 6e after knowing i wrongly seated i went back to proper seat.. After reaching home i found that i wrongly carried luggage of another person... Morning i called that person an handover his luggage safely... That person took my luggage an handover it to indigo arrival department... Both the bag wer looking same......

I checked in two luggage - a suitcase and a carry bag. The Black colored Raymonds carry Bag was missing in the luggage counter.
Flight Number - 6E 342
Name - Mr Narayan Periwal
Seat - 23C
Seq - 047
Boarding Time - 1920
I immediately registered the complaint in the Indigo Services Counter but after one full day, still the bag is not found....

I tried booking an air ticket. The money got deducted but no booking done. This was done on 12/7/2016. Its been a week now no money refunded in the account. Below is the email i received same day.
Dear hitalkumar chheda,
Kindly note the indigo transaction id below for your reference.
Transaction id: b04cf4e4b45d[protected] for inr 6356.00.
In case amount gets deducted from your account however we haven’t...

Dear sir/ madam,
I would like to request you if there is any way to teach a lesson to the "indigo airlines" personnel so to stop their corruption for forcing passengers to purchase another flight tickets due to their mis-organisation, as i was the victim of their corruption and harassment on dated 25/06/2016 when i was forced to take another flight from bangalore to kolkata on the same date.

I arrived 45 minutes prior...

Respected sir/madam,

I am praneeth buruju, a customer of indigo airlines. Recently on june 11th 2016, i travelled by indigo flight 6e778 (Hyderabad - new delhi). And this is regarding the complaint i want to lodge on the unsatisfactory service by indigo airlines.

As a responsible citizen of india and hailing from an average middle class family, i want to raise my experience.

Initially, i had...

My daughter anusha singh was supposed to board flight number 6e - 342, booking reference - vctlfd, numeric booking id[protected] from mumbai to lucknow. The departure time was 14:20 p. M.. She got the boarding pass by 13 p. M. Since then she was waiting at the gate of supposed departure, i. E gate number 16, since the airport was following silent zone there were no announcements made. She made numerous enquiries with the auritative personnel...

I have booked a ticket on 5th july, 2016 for my brother-in-law for a travel from nagpur to mumbai on 6th july, 2016 for attending a medical emergency of his father. When i was booking the ticket on goindigo site, i have updated all the details related to the passenger and when the system took me to payment window, i got an error message, though i do not have details of the message and neither i have taken any screen shot of the error message....

Dear sir / ma'am

We have issue indigo ticket from gau to del to dubai n same as on return. But with no reason, in gauhati airport my client was stopped for them the reason is otb which is required in del airport at the time of boarding. I read all you terms and conditions there was no such point returns to stop in domestic terminal for otb.

Now let us know who is responsible for such. The details are below with...

We have booked a flight in indigo from delhi to hyderabad on 15/07/2016 our reference no is r9em2z at 14:05 from indira gandhi terminal t-1d the ticket was booked for 5 person 4 adults and 1 infant. We reached check in counter for checkin we were not given the boarding pass of our son stating he is not an infant. We were not carrying the birth certificate of our son as we donot have it. Then we were told by mr jimmy who was senior supervisor...

Sir, i booked indigo flight on 14th july 2016 for journey on 25th july and pnr no - lcg4nd and due to wrong journey date i cancelled the ticket on 14 july2016. flight is for delhi to kolkata.indigo charged 2500 rupees as cancellation fee. it is too much and i m permanent passenger of indigo flight. this cancellation is before 10 days of departure and my credit 255 rs also not credited in my account.
Sir contact no-[protected]
Email...