IndiGo Complaints & Reviews

On 5th September 2016 I had travelled with my sister from Chandigarh to Bangalore (PNR no U7ZTFV). I was carrying a VIP suitcase and given for check-in baggage as fragile item because the suitcase was containing laptop and glass items. When collected from Bangalore airport, I found that, the suitcase was toured, damaged. Immediately I had made a complain in customer care in Indigo. The complain was taken by Mr. Karthik (who was available on duty at that time). He told that, I will receive a call from concern team (who sits in Delhi) within 2 days but till now I had not received any call from your side. Yesterday again I called to Mr. Karthik to know the status, but did not received any proper answer because he does not know the information.
What is the problem ? Why I am not getting call ? Is there any timeline by when you have to close any complain ? If yes then what is the timeline ?
I want the complete compensation. The suitcase was costing Rs. 5400/- and purchased on 15th August 2016 only. If required I can send the bill also.
I want the compensation within 3 working days. If you are still not responding I will go to consumer court immediately.
Waiting for your cooperation in this regard.

Sir
I was asked to give a response message regarding the journey. First of all I am very sorry to state that a clear announcement was not made for the change of gate from 5 to 3. Waiting for a long time and finding gate 5 closed through a worker we saw the display board kept showing boarding message at Gate 3. We rushed to gate 3 and similar to us many were in the gate about 20 rushing to the flight which was about to start.Of course the staff at gate was very cooperative . There was a misleading announcement indigo flight to Trivandrum and Cochin with the same time. We were confused.

We request either announcing in regional language or information through voice and not IVR on phone or at least calling for passengers not boarding for all flights It was not done for this flight. My response is a suggestion. It will help NON FREQUENT PASSENGERS. Thank you very much. Whir waiting for boarding a repeated announcement for gate change could be very help. Even the referred announcement was made only one. Thank you for all other courtesies

Sincerely
Gopala Krishnan

I had booked ticket from pune to bangalore on 2nd sep 2016. When i reached airport and during check in i got to know that my ticket is cancelled for that flight. I have not cancelled my ticket. I called customer care tried to know who has cancelled the ticket they did not tell any thing other than ip address 110.173.190.206. I have lost around 5000 rs. Please let me know who has cancelled my ticket and location. Any user id. The pnr is confidential.

Respected sir/madam,

I am sanket from bangalore, we had booked return tickets for 07.09.2016 frm bangalore to delhi. Our flight timings was 5.05 am & our issue is with "Flight 6E 9".

We were 3 ppl, traveling to delhi for business meeting, we had reached airport ticket counter by 4:20 am. but we were denied check in, saying boarding for the flight has been closed. we pleaded them to allow us, that we had no baggage with us, checkin process would be faster.But all our pleas fell into there deaf ears. And they just said to catch the next flight. due to rushover all the immediate delhi flights were booked, we were left with no option but to return home, & cancell our return flight also, & incurring loss of 17000 appx, & meantime wondering why oh why i booked indigo, Which has left a very unpleasent flying experience. & also thanks to there arrogant staff members, we had to wait 1/2 hour more to exit the airport.

Rgrds
sanket

Please help to me for getting my billing invoice or fare charges. on date 28.08.2016 my flight delhi to chennai has been missed due late check in pnr - cgkene flight no 6e-285 departure time-6:40 then i booked next flight through special services flight no 6e-606 pnr - cgkene departure time -7:30, i requested you please arrange full payment invoice for official reimbursement

Dear Sir,

I have booked a ticket to Hyderabad to Raipur and Raipur to Hyderabad today i.e on 03.09.2016. The journey date is[protected] and return journey date is[protected]. From my Bank account amount is deducted twice Rs.6678/- vide transaction No. BWY/XFER [protected] and transaction no. BWY/XFER [protected] Rs.6891/-.

Passenger has to travel from Hyderabad to Raipur and Raipur to Hyderabad.

When I have initiated the transaction first time amount got debited and I have received a error message. So I have contacted Indigo call centre, they have confirmed they have not received the amount and advised me to book again.

Therefore, again I have initiated booking and an amount of Rs.6891/ got deducted and received PNR.

For refund of first amount deducted, I have contacted call centre through land line number and call got connected to one Mr Kumar at around 11.50 pm (midnight) and representative Mr kumar behaved very rudely and used unparliamentary language. He had not answered my calls and disconnected the call abruptly. He didnot disclose his employee id number.

Refund an amount of Rs.6678/- is pending and not replied to my e mail and initiation of necessary action against said employe not known to me.

Sir i booked a ticket from Guwahaty (gau) to Mumbai journey date 26/sep/2016 on 26/8/16 but could not competed the process and charged amount from SBI debit card NO 519XXX7024 with POS INDIGO at INDIGO txn GU[protected] FOR RS 3707 ON 26/8/16 in this connection a complaint booked in c/care of indigo with complaint no NI3RGS they said the charged amount will be refund in 5-7 working days but today is 9th day but the amount not refunded yet to my account please check and submit a fruitful result . thanks

I had traveled by Indigo flight from Delhi to Bangalore on 2nd Sept, 2016. I found that my luggage was missing on Bangalore airport. I have complain immediately to onduty person. This flight was already delayed around 1 hr, by the time I have complain it's around 12:45 am. As its late night, they are reacting very lazy not irresponsible with some wage excuses like may load to some other flight, or may not load from Delhi airport. So far 11 hr is over, but still they are not trace my luggage, just responding searching in all the possible airports. How long it will takes, my today plan to visit Munnar is spoiled due this issue. I can easily make out, Indigo management is worst, they are very irresponsible to deal with end customers. Now they are not picking my call.

Sir i have done booking for flight on 29 august 2016 by net banking through indigo site but the ticket has not been confirmed and my balance has been debited from the bank . I have done booking from chennai to delhi on 16 december 2016 at 10 :
45 am to 13 : 30 pm but till now my account has not been credited for 3677 amount . I have later on done two more booking on indigo .

My registered mobile number is [protected]

My registered email id is [protected]@yahoo.com

And there is one message also comed from indigo which i am sharing below -

Dear MR Singhal, your payment for INR INR 3677.00 has been initiated. TXN ID is 7772c4d74fc[protected]. In case your reservation is not made and payment debited amount will be reversed in 3-4 working days.Quote TXN ID for
queries.

Please kindly see to it and please provide us our amont as soon as possible

Thank you
With regards
Shivam

I traveled by indigo from Chennai-Kolkatta-Dimapur on 29/08/2016 by flight No.6E527 and 6E605 PNR : NIZWGB. I handed over my shoulder bag to indigo counter at Chennai after scanning. In which, I kept one white colour samsung head phone of mobile set and 8GB sandisk pendrive in side of bag which was not tied. The items are found missing when I took the bag at Dimapur Airport. Some of the indigo workers who are transporting luggage might have been stolen. Please esquire about the theft and arrange to return if possible and ensure that this should not be happened again.
My contact details [protected] and [protected]

Sir, i am mr. Thomson varghese. I had my ticket to travel by indigo 6e-222 on 22 august 2016 from guwahati to delhi and onward journey by 6e-929 from delhi to nagpur. The flight from guwahati took off late and so reached delhi late, hence i missed the connecting flight. I approached your office for help to proceed. And there i was treated very badly. At the end of all, i had to pay from my pocket and book another ticket, travel through different routes to reach my destination. I travelled late into midnight through strange circumstances, had to undergo lots of struggles, all due to the irresponsible behaviour of the officers in delhi.
I fully agree with flights getting delayed at times.in which case, i also know, as per the law what action the the company should take for the safe passage of the passengers.
Instead of the support, what i experienced was rude and rough interrogations like "why did you choose this mode of flying" "could you not choose a flight which had more lay over time" etc... I just do not want to repeat the words i heard from the officer at delhi.
Thanks be to god, my life is now fine after that day's hectic travel. I can never think of travelling any more with indigo or recommend anybody for the same. I do not want anyone to be punished or any compensation too.
I just want to tell you that honour people and thus you will be honoured and recognized for what you do.
God bless you all.

I, jayakrushna sahoo had booked a ticket in goindigo flight from bhubaneshwar to bengaluru on 24/08/2016 around 18:02 hours. Due to some technical problem amount deducted but ticket was not confirmed. Immediately message came from goindigo that your ticket
Is not confirmed and deducted amount will be reversed to your account within 3-4 working days. Since then the amount is not refunded to my account.
Refernce no.:tfpmqk
Crn-789221-g4n8y5

My booking reference is kdrbwa. Please you should mention the (Am/pm) on the reservations sent on mails. On31st august i missed my flight as i thought its an afternoon flight, but when i reached to airport, i got to know the flight is already gone, it was a night flight. I dont expect any refunds as you people even dont offer a frequent flyer cards but atleast you can show the am/pm on the itenaries sent.
Thankyou

Hii, my name is vikas and my e-mail id is [protected]@gmail.com. This is my complaint regarding damage of my baggage during my travel from delhi to chennai on 30th august 2016 (Booking reference no. J3lgub & numeric booking id[protected]. After completing the journey when i received my baggage at baggage belt, i was shocked when i saw the condition of my bag. Its upper chain was broken and it was torn from two places. It was looking like someone had dragged my bag on a oily/greasy surface. One of the portion of my bag was severally damage and side stitching of the bag was fully torn out and it leads a big hole near chain. At another portion one more torn was there. When i raised the issue there itself, your customer executive (A lady) told me that there is no such policy for compensation of damage of baggage and she told me that if i have any complaint about this i can raise the issue through online complaint system. When i asked her to call the senior person, she told me that she is the in-charge and nothing can be done with this. She also had taken pictures of my damage bag and she told me that she will forward those pictures to customer care department for resolution. When i asked her about any contact no. Of any senior person, she has given me no. Of mr. Maniraj ([protected]). It was was a new american tourister (Rs. 6, 000/-) bag and just because of indigo persons careless attitude, it is a waste now. Kindly look in to this matter and resolve my issue.

Sir, 25 August16 ko Mene Chennai to Delhi
Ke liye 2 tickets kiye Lekin tickets book nahi hue aur Rs. 6604 mere account s deduct ho gaye so.i wan My money refund.
Rohitesh Dadarwal, hoshiyar Singh

Date 25/08/2016
From. Chennai To Delhi
Mob.no [protected]; [protected]
flight no 6E 964 h.
Money refund 3to 4 working. Day's m same ka msg Mila tha.

First indigo did not allow us to board a flight a at 11:17am which was suppose to departure at 11:55am from hyderabad to delhi and then we did second booking for 2:40pm flight which was support to arrive at 4:45pm in delhi also got delayed by more than 1 hour and caused us to miss second connecting jet airways flight, its a huge lose for time and money for us, please help us.

I was not allowed to board the flight (713) from bangalore to kolkata even though i was having the boarding pass. There was a huge queue in the security check because of which it took me some time to reach the boarding gate. As i was approaching the boarding gate i saw the indigo crew leaving the gate. When i arrived at the boarding gate the time was 5:05am. The boarding gate was also supposed to close at 5:05am. However, since i was stuck in the long queue & i was holding the boarding pass, i believe it was the responsibility of the indigo crew to come near the security check & give me a call-out to make sure i can get my security check done on priority. But nothing happened. Nobody came. You guys made me miss my flight even though i was on-time & ready with my boarding pass. Do you folks have any idea how important it was for me to board that flight? I had to re-book another flight the same day by paying a sum of rs.4993. I believe you folks in indigo need to be more responsible & co-operative towards your customer. Please consider repaying me my amount.

My brother Ketan Choksi, had traveled on 23rd Aug 2016 afternoon from Mumbai to Cochin from Flight number 6E 223 along with his family and my mother.

PRN number was NI58UR

He has kept cash of Rs 30000 (mixed of 1000, 500, 10), inside a plastic bag under the cloth) in check-in bag.

After reaching Cochin, when he was trying to pay the cab person, he could not find the amount in the checked in bag.

He has raised the complaint in customer care yesterday evening with the compliant number same as PRN number - NI58UR.

He had 3 checked in Bags with the sr number of [protected], [protected] and seq number 0006, 0008. The money was kept in the blue color trolly bag.

I have also met Indigo manager Mathew T on 24th Aug 2016 morning at Mumbai domestic airport. Gave all details to him and explain the issue.

I have given my contact number ([protected]) to Mathew. He confirmed that he will do the investigation and will share the inputs and will give me a call.

I have also raised the complaint and sent the mail to customer.[protected]@goindigo.in, but did not received any update from Indigo.

It has been more than 5 days and I have not yet received any update from Indigo for my complaint.

Regards
Piyush Choksi
Mob [protected]

I am traveling from South Africa to India, i booked Indigo for domestic connections Indigo flight was delayed for 30 minutes, wrong gate number has given in ticket and no one announced or instructed passengers for gate change .Baggage allowing is very worse for international flyers, Indigo charged me 2000 rupees, they charged for laptop bag and duty free things also.Staff doesn't know hospitality, they always busy in phone and they don't respond to passengers in polite way.Even they don't know how to greet the passengers.My reference number:X67ERY .

I booked ticket through www.cleartrip.com for Indigo flight on 27/08/2016. The flight should be from Bangalore to Kolkata on 2nd September 2016 and from Kolkata to Bangalore on 6th September 2016. I did a mistake and altered the destination. Next day morning I realized and called Indigo call centre for rescheduling it in a correct way. But as per them sector rescheduling is not possible an they asked me to cancel the complete ticket and to buy fresh ticket. I asked for a cancellation charge and the charged Rs.5000 (Approximately for round trip), whereas the total ticket fare was 7584. I had to cancel the ticket and again had to bought fresh ticket which costs 12000 approximately through cleartrip.com. This cancellation charges are so huge and airline company is earning this without providing any service to me even though I opted for early cancellation, also they did not allow me to reschedule the ticket which could help me to save much. this is a totally consumer unfriendly policy and cheating in my opinion.
My booking reference no for Indigo was T8ESUS, and booking ID was[protected].