IndiGo Complaints & Reviews

Dear Sir

I had a flight today (September 18, 2016) from New Delhi to Patna 6E 494 Indigo I reached the airport by 5.30 am and there was huge queue for boarding pass and only few counter was open, I had reached ticket counter by 6:10 am. I was denied check in, saying boarding for the flight has been closed at 6:00 am. I pleaded them to allow me, that I had one baggage with me, checking process would be faster and not keeping well. But all our please fell into their deaf ears and on top of that, they suggested me that I should be at airport 2 hours before checking time.

Shivam Deo,
Booking Reference No – QC3G8T
Numeric Booking ID:[protected]

Refund not received against amount debited from bank and
ticket cancelled to be refund with 3 to 4 working days but more
then 7 working days have passed - Transaction Id: 3aed4cb[protected] for INR 4561 in the name of VIJAYA KUMAR S booking date 5/9/2016
Though confirm that "In case your reservation does not go through and your
account gets charged, the amount will be automatically reversed in 3-4
working days"...

Refund not received against amount debited from bank and
ticket cancelled to be refund with 3 to 4 working days but more
then 7 working days have passed - Transaction Id: ref no. 005e1096f2d[protected] for inr. 66, 745.00 in the name of PRADIP ROYHOWDHURY & others (Booking Reference CBJ4JT dt.08.082016)
Though confirm that "In case your reservation does not go through and your
account gets charged, the amount will be automatically reversed in 3-4
working days"

Hi,
I tried booking a round trip ticket from BLR-CCU on Sept 7th. Ticket wasn't done and money was deducted. I tried contacting the customer care and never got any useful help from their side. No body was ready to lodge this complain and never received any updates about my transaction/refund. Everytime I called I was asked each and every detail which was very time consuming and irritating. Is this the customer friendly service being provided ?? I was notified through the mail that by quoting the reference id, I ll be able to track my refund status through customer care, but it never happened.
None of your customer care executives could take it properly. Very disappointed.
My reference id for booking is : 3612f3d199c[protected]
Refund has still not been done. Its 9 days now. This was never expected from Indigo customer care.
Email id: [protected]@gmail.com

On 6 Sep 2016, I had to book return tickets from Mumbai to Jaipur from Makemytrip but by mistake I booked for Delhi to Jaipur (both tickets were of Indigo). PNR for Delhi to Jaipur (round trip) was JYQFUJ.

I called your customer care team and asked for guidance. They told me to book correct ticket within half hour with Indigo only then the whole amount will be refunded. So I booked the correct tickets on the spot from Mumbai to Jaipur(round trip). PNR was PDLSRQ. All the details I shared with Customer care team and so they cancelled my booking for Delhi to jaipur.

As told by customer care team, full amount was to be refunded in next 48 hours. Its been 8 days, I have not received the refund.

It has been very bad experience, Indigo has always been my preferred airline but because of such experience next time i have to think before booking Indigo flight.

Dear Sir,
My mobile no. is [protected]
I have a ticket to banglore on 15th-Sep-16 morning and return is on 18-Sep-16, but due to current situation in banglore travel to banglore is not possible.
As the travel is tomorrow i expect a quick reply from you. i have been trying to contact you since morning through phone but cant get through.

Please suggest regarding rescheduling or cancellation asap.

Booking ID: GOMUPKGCFF2C[protected]

Regards, ...

Dear Indigo folks,

I am hoping it reaches the right audiences and Thanks for reading my email.

I have been truly disgusted with the quality of your service and must say I feel cheated. Can any responsible Indigo personnel explain why I was cheated??

Its pretty concerning the way flight fares spike for a moment and then become normal again.

After submitting the payment my ticket was not booked on goibibo as they said that the airline has increased the fare by Rs 1971after I made the last click on the payment gateway.

Original Fare: 5807 INR but I end up paying 7563 INR, GOIBIBO sends me a additional link to pay additional RS 1971 to book the tickets.

Attached is the PDF file Mr. Arora from GOIBIBO sent me over email as I wanted to confirm the new fare.

Below is a screen shot of https://book.goindigo.in/Flight/Select and I have some questions for the Indigo folks.
1. Why did the fare spike just for that moment when I was booking it ? Is there a dynamic reason in spike of the fare ? How do you manage to restore the fare back to original after the customer has completed the transaction ?

I m priyanka, , , i ws booking my ticket frm vizag to indore, , on 12th september, , , , during the process transection id generated, , , [8a57b70366e[protected]]...for INR 3952 and amount got debited from my account bt der ws no information about ticket confirmation. i contacted to customer care ann they adviced me to book again and also told me tht i vl gt refund...again i booked bt d same thing happend with me, , , , amount got debited, , , , , got transection id [84861deede5c[protected]] bt once again, , , no confirmation, , , and no refund at all...n i tried customer care around 20 times, , , , , bt can't able to contact with them.

plz resolve it soon.

I would like to inform you that i booked flight ticket from Hyderabd to Cochin on September9th 2016 for seven members. In that i wrongly entered name of the passenger RAMESH KUMAR but his name in ID cards as only RAMESH. Is it any problem in Check in or is there any possibility to alter the name in flight booking. kindly do needful

Thanking you
Yours faithfully
Rama viswanadham

Hello sir, I, Jay Bulani with my parents was travelling from new delhi airport (AGA) to kolkata (netaji Subhash chand bos Airport) on 23rd July, 2016 by flight no 6E 203 on seat no 16A, 16B, 16C.
At the time of check in we were at indigo counter for bag check in. At that time ground staff at the desk was busy in just talking and giggling, she was not seeing interested in work. I ignored at the first site. But when we reached at kolkata, we found that on of our bag is not at the bag collection counter and it was not dispatched from new delhi. When w contact goindigo personnel, she said there was not even a check in stiker on the bag. Personnel at the new delhi counter forget to stike any check in stiker on the bag. We had to wait at the airport for 1 hour and the personnel there, told us to leave because it will take certain time to get the baggage. next day we receive the bag, they were neglecting the matter and delaying the delivery of the luggage. Due to that mistake, our plan for visit was completely spoiled.
We didn't hear a single sorry from there side.
Please look into the matter.
Its a matter of huge irresponsible behavior of the staff.

What are the terms and conditions of an infant child seats.
Our ticket was book for an Infant child, but the Air Hostess did'nt co orporate with us.
Flight no. 6E 295
Air Hostess name :- Priyanka.
She didn't let my child to sit on other seats as the seats were available. She was asking Rs 800/- as penalty charges. The Air Hostess was Rude enough to us and she was not even ready to co orporate with us.
This is seriously not fair after even paying my child's proper ticket fare.
Kindly take proper action against us and if there's no proper action taken from your side then give me my refund back orelse I can take this matter in some other way.

Thanks,
Anis Marwadi - [protected]
Times News Reporter.

I was provided boarding pass but denied travel according to a rule that flight gates are closed 25 minutes before departure. Moreover this rule is never followed. It was not followed even on the next flight which I was compelled to take buying new tickets. Since this rule is never followed and usually gates are opened 25 minutes before departure no question of closing the gates as per rule time. So on this occasion it was an exception which had no announcements. This resulted in huge loss to me in the form of time and money.

I travelled on 4-9-16 from Kochi to Pune via bangalore by flight 6E 528 along with my husband . We booked 3 baggages, out of which one was badly damaged while receiving ( the handle was broken from the bag and found separate from the bag) apparently looking as if handled carelessly . Iam a regular passenger of Indigo and this is my first experience of this kind . Since Iwas busy Icoudnt register a complaint at airport . kindly look into it .
details of my luggage -
-DAS VALSA
W8KP9P
04 SEPT16
6E[protected]

On 5th September 2016 I had travelled with my sister from Chandigarh to Bangalore (PNR no U7ZTFV). I was carrying a VIP suitcase and given for check-in baggage as fragile item because the suitcase was containing laptop and glass items. When collected from Bangalore airport, I found that, the suitcase was toured, damaged. Immediately I had made a complain in customer care in Indigo. The complain was taken by Mr. Karthik (who was available on duty at that time). He told that, I will receive a call from concern team (who sits in Delhi) within 2 days but till now I had not received any call from your side. Yesterday again I called to Mr. Karthik to know the status, but did not received any proper answer because he does not know the information.
What is the problem ? Why I am not getting call ? Is there any timeline by when you have to close any complain ? If yes then what is the timeline ?
I want the complete compensation. The suitcase was costing Rs. 5400/- and purchased on 15th August 2016 only. If required I can send the bill also.
I want the compensation within 3 working days. If you are still not responding I will go to consumer court immediately.
Waiting for your cooperation in this regard.

Sir
I was asked to give a response message regarding the journey. First of all I am very sorry to state that a clear announcement was not made for the change of gate from 5 to 3. Waiting for a long time and finding gate 5 closed through a worker we saw the display board kept showing boarding message at Gate 3. We rushed to gate 3 and similar to us many were in the gate about 20 rushing to the flight which was about to start.Of course the staff at gate was very cooperative . There was a misleading announcement indigo flight to Trivandrum and Cochin with the same time. We were confused.

We request either announcing in regional language or information through voice and not IVR on phone or at least calling for passengers not boarding for all flights It was not done for this flight. My response is a suggestion. It will help NON FREQUENT PASSENGERS. Thank you very much. Whir waiting for boarding a repeated announcement for gate change could be very help. Even the referred announcement was made only one. Thank you for all other courtesies

Sincerely
Gopala Krishnan

I had booked ticket from pune to bangalore on 2nd sep 2016. When i reached airport and during check in i got to know that my ticket is cancelled for that flight. I have not cancelled my ticket. I called customer care tried to know who has cancelled the ticket they did not tell any thing other than ip address 110.173.190.206. I have lost around 5000 rs. Please let me know who has cancelled my ticket and location. Any user id. The pnr is confidential.

Respected sir/madam,

I am sanket from bangalore, we had booked return tickets for 07.09.2016 frm bangalore to delhi. Our flight timings was 5.05 am & our issue is with "Flight 6E 9".

We were 3 ppl, traveling to delhi for business meeting, we had reached airport ticket counter by 4:20 am. but we were denied check in, saying boarding for the flight has been closed. we pleaded them to allow us, that we had no baggage with us, checkin process would be faster.But all our pleas fell into there deaf ears. And they just said to catch the next flight. due to rushover all the immediate delhi flights were booked, we were left with no option but to return home, & cancell our return flight also, & incurring loss of 17000 appx, & meantime wondering why oh why i booked indigo, Which has left a very unpleasent flying experience. & also thanks to there arrogant staff members, we had to wait 1/2 hour more to exit the airport.

Rgrds
sanket

Please help to me for getting my billing invoice or fare charges. on date 28.08.2016 my flight delhi to chennai has been missed due late check in pnr - cgkene flight no 6e-285 departure time-6:40 then i booked next flight through special services flight no 6e-606 pnr - cgkene departure time -7:30, i requested you please arrange full payment invoice for official reimbursement

Dear Sir,

I have booked a ticket to Hyderabad to Raipur and Raipur to Hyderabad today i.e on 03.09.2016. The journey date is[protected] and return journey date is[protected]. From my Bank account amount is deducted twice Rs.6678/- vide transaction No. BWY/XFER [protected] and transaction no. BWY/XFER [protected] Rs.6891/-.

Passenger has to travel from Hyderabad to Raipur and Raipur to Hyderabad.

When I have initiated the transaction first time amount got debited and I have received a error message. So I have contacted Indigo call centre, they have confirmed they have not received the amount and advised me to book again.

Therefore, again I have initiated booking and an amount of Rs.6891/ got deducted and received PNR.

For refund of first amount deducted, I have contacted call centre through land line number and call got connected to one Mr Kumar at around 11.50 pm (midnight) and representative Mr kumar behaved very rudely and used unparliamentary language. He had not answered my calls and disconnected the call abruptly. He didnot disclose his employee id number.

Refund an amount of Rs.6678/- is pending and not replied to my e mail and initiation of necessary action against said employe not known to me.

Sir i booked a ticket from Guwahaty (gau) to Mumbai journey date 26/sep/2016 on 26/8/16 but could not competed the process and charged amount from SBI debit card NO 519XXX7024 with POS INDIGO at INDIGO txn GU[protected] FOR RS 3707 ON 26/8/16 in this connection a complaint booked in c/care of indigo with complaint no NI3RGS they said the charged amount will be refund in 5-7 working days but today is 9th day but the amount not refunded yet to my account please check and submit a fruitful result . thanks