IndiGo Complaints & Reviews

Mera id number -PGCSMH mera paymentkat liya gya tha or vo return chahiye or dable se mene is id B69E8S is id par 8463 rs liye gye hai aap use 7, 858 rs me book kareye
or mera PGCSMH is id ka payment return karye
My Contact [protected]
jitendra parmar

I have lost my boarding pass and i need a duplicate of it for official use.
Pnr no.-k6em6s
Indigo airline 6e-383 from raipur to hyderabad on 26/06/2016
&
Pnr no.-hyhh9g
Indigo airline 6e-414 from bangalore to mumbai on 11/07/2016.

Kindly process my request as soon as possible since it's urgent for me to submit the same in my office.

Email [protected]@gmail.Com
Mobile no.-[protected]

Sir,
With due respect I would like to lodge my grievances which are as follows.

Air Ticket of Indigo having PNR NO-R5UYHV dtd.13/02/2016. Passenger- NIBASH CHANDRA DEB. From Guwahati (Gau) to Kolkata(CCU). Flight No: 6E-208Booking date: 28th January 2016. Agency Name: RIJU XEROX, AR-5 RK Upanibesh, Jadavpur, Kolkata, West Bengal-700092. Phone No.[protected], Mobile: [protected]/[protected] Mail: [protected]@rediffmail.com
PG Reference No: CRT0190ASQO

With reference to the above, I would like to bring to your notice that the Agency has not paid my outstanding dues of Rs.661.00(Rupees Six hundred sixty one only) in respect of the cancellation of the above mentioned Air Ticket of Indigo which was purchased from the above mentioned Agency inspite of my repeated request, reminders and visits (Since Feb’16 to first week of April 2016) and I had left Kolkata permanently after completion of my training on 10th April 2016.

It is necessary to mention that due to some unavoidable circumstances I have postponed my journey and cancelled my air ticket on 12/02/2016 with the help of Indigo Help Line number and as per information given by Indigo Help Line my transaction ID. is[protected] dtd. 12/02/2016, Amount Rs.661.00

So, I, hereby request you to instruct the Agency (Riju Xerox) to refund the necessary payment/amount of the above mentioned cancelled ticket in my following bank account without further delay as because I am permanent dweller of Guwahati, Assam, India.

Thanking you,
Yours faithfully,
Nibash Ch. Deb, Contact No-[protected]

Bank Account Details:
NIBASH CHANDRA DEB
Savings A/C NO: [protected]
STATE BANK OF INDIA,
GUWAHATI-KALIPUR BRANCH
BRANCH CODE: 9912, IFSC CODE: SBIN0009912

Sometimes airlines depart or reach hours late. No penalty is charged by any passenger. Only announcement that the flight is late due to so.. and so..reasons is sufficient to satisfy the passengers. However, when i make avlate of just 5 minutes, i was not allowed to check-in, telling me that i am late and showing me tje counter to reschedule the flight. I paid Rs.3200 for rescheduling. This is passenger harassment. The airline could have warned me and halped me for quick entry. The airline should avoid harassing passengers.

This is with respect to my indigo flight from Chennai to Delhi on August 03, 2016 (flight number 6E 286 seat number 6E). I checked in at the counter in Chennai 10 minutes before the counter closure time. I specifically asked the lady at the counter to mark my bag as fragile since it contained glass items.. The Lady at the counter agreed, however, somehow for whatever reason paniked and sent the bags without putting the fragile tag. While the bags were on the conveyor belt only in front of my eyes, I checked again if the bags were marked fragile, she apologized and said that she inadvertently forgot and will immediately call the sorter/ground staff to mark them as fragile. I trusted her and boarded the flight. To my utter dissatisfaction and shock, when I received the bag in Delhi, it was completely ruined. It had scratches all over, shape has been completely distorted and the pull up handle (pulled) has stopped working (here it is important to mention that the bag was just 10 days old and was used just the second time, as someone may think that the bag was already in this condition). Even the glass painting inside the bag was broken. When I raised the issue to the ground staff in Delhi, the person accepted that the bag seems damaged and apologized for the damage to the glass painting. He asked me to fill the complain form, and assured that indigo will take this on priority and make an exception in this case as it was really a case of mishandling. I even wanted to leave the bag at the airport, but the staff assured that indigo will surely take an action and I should take my bag along. On this assurance, I brought the bag, however, again to my dissatisfaction, nothing has happened since then. Looking forward to hear from you at the earliest.

Regards,
Anushree Kanodia
[protected]
Anu.[protected]@gmail.com

I made a booking through MMT and cancelled for some personal reasons. MMT says Indigo has taken 10, 000/- as cancellation charges yet I have no confirmation from Indigo's end. When checked with MMT they say they have given the money to Indigo so I want a confirmation from the Airline if they have received the same or the money is taken by MMT. Request for a confirmation mail from INDIGO ASAP.

I had boarded flight 6E 307 from Delhi to Kolkata on 2 August 2016. The passenger behind me was eating and therefore refused me to recline my seat. I extended him the courtesy. However he continued to eat throughout the flight and rudely asked me not to recline my seat. I was suffering from a backache and I refused to oblige him. Thereafter your flight attendant asked me not to recline my seat. This was inspite of the fact that the passenger concerned was himself enjoying the benefit of a reclined seat. This is a clear case of discrimination. My seat number was 20 C. I hope a company like indigo will address the issue.

Indigo dropped us at jammu on our flight from mumbai to shrinagar because of there internal reasons. We were requesting them to arrange a flight from jammu to shrinagar but they failed and promised us to pay us full amount of freight from mumbai to shrinagar. Attached herewith the ticket boarding pass with indigo person signed and stamped for full refund.
We faced lot of problems to reach from jammu to shrinagar, cancelled our trip calendar, put extra money, one of my friend got injured in accident which indigo can never pays off.
Now indigo is refused to pay us full refund, which we are going to lodge a complaint as we have a proof with us.
Please don't consider indigo for your travel. Spread the word.

I booked a shipment with indigo cargo dtd 24/06/16 including 2 nos of lcv tv. The items booked from bhubaneswar, odisha and destined airport was chennai. The packing was checked properly at the time of booking and also fragile item was declared on it.

But few days back when i unpack at chennai i found both tv are damaged. This is to my extreme surprise how such service can be delivered from one of the reputed aviation company.

My awb no is[protected] for reference and do revert back to me at [protected] with solution as the loss occurred was due to mishandling of item by airlines only.

Sir/madam,


My name is sumer singh iam a armed force personnel. My flight was scheduled on 24th july from delhi to kochi (Terminal 1d), flight no. (6e223), booking reference - w9crvp, departure time was 10:40 am. I have reported 09:30 at counter of indigo. But your receptionist miss. Ekta told me that you have to wait. I briefed to counter receptionist. That my flight is at 10:40 hrs and i have to board the flight. She tells me to wait in queue you well get your flight there is sufficient time available to board the flight. However after 15 minute of wait again i approach to counter to check in. But she told me that the counter have been closed you can’t board the flight.

2. Submitted i have approached to counter well in time i. E. (Check in time 0930 hrs). But my flight was been missed due to error/mistake of indigo counter receptionist.

3. This has been shocked to me and i was thinking that why my flight has been cancelled without sufficient reason.

4. This is the exclusively fault of your company.

5. If you have some problem/issue to cancel my ticket than your coy should have been informed to me well in advance. I have urgent reporting to my unit at kochi for some service requirement.

6.In the view of forgiving, it is requested that cause of cancellation of my ticket without sufficient reason. Please be updated to me and refund of amount may please be credit to my account at the earliest.

7. Non refund of amount which may force to approach to consumer complaint cell or rti.

This is regarding the pnr ifnwnh. When my parents reached the counter to get the boarding pass, the lady (Quite rude) asked to wait saying still time is there for the flight (6e 482) and gave boarding pass to other behind travelling for delhi. She wasted atleast 10 minutes.

Later, for the flight of 0610 from bengaluru to mumbai on 21st july 2016, my parents reached at gate after taking boarding pass at 0555 (15 mins prior to...

I want to make complaint against ms. Shalini singh, terminal 1d, domestic airport delhi.
I am amazed to know from her that she is not reporting to any body.
I was in need & went to her for help. But her irresponsible & ill mannered behaviour has given me a shock.
How could be a person be so rude to the customers.
I was supposed to board the flight 6e 177 from delhi to pune @ 02:35 am on 31st july but as my train shatabdi express 12003 got delayed by 4 hrs due to issues at track. I realised i wont be able to make for 6e177 & resheduled my flight to 6e179 @ 08:15 am.
On reaching at delhi airport 1d, have simple requested to shift me in 05:15 am flight if availability is there but she replied in very bad tone and misbehaved and denied to provide any help.
Have made a telephonic complaint against her as well and want it to be recorded in the pnr pe2bgn status.
Please higlight it to the higher management and take strict actions so that such staffs won't ever behave like this with customers.

Dear sir,

My name hitesh pithadia,
I had missed flight because of flight not wait for just only 1 min. And even my security check done and its stamped on my ticket also. Stamp no : c-313. Request you to give refund.

Details of my flight are as under
From : ahmedabad to hyderabad
Flight : 6e 879
Date : 1 aut 16
Boarding time : 0540
Departure time : 0625
Sequence : 115
Class : l
Gate 06
Seat no : 20e

We have booked the ticket from ahmedabad to delhi vide booking reference no n7g26c on 29 july 2016 for flight no 6e158, date of journey being 1 august 2016. the scheduled reporting time was 5.35 a. m. i reached the indigo counter at 5.20 a. m in the queue. by the time, i reached the counter, it was 5.30 am. it was told that the counter was closed and i was not allowed to board. my wife is heart patient and there was appointment with cardiac surgeon at delhi which is missed. i also requested to refund rs 5370 which was denied. there were 5-6 passengers suffering of the same thing and their money was also forfeited. this is a very serious matter and such mal practices being adopted need to be addressed in the interest of consumers. i therefore request to take up matter with the company to refund my ticket amount and rs 5000 for the mental agony caused to me.

Indigo itinerary-if43fx[protected]

For the flight of 0940 from mumbai to jaipur on 24th july 2016, i reached at gate after taking boarding pass at 0925 (15 mins prior), and indigo didn't allowed me to board in the flight standing in front of me with pathway attached to it. so worst services i've been into, they didn't announced, even no call was done for the passenger who has taken boarding pass already... simply pathetic!! and after that no compensation was given by them against it.

And while coming back on 29th july 2016 from jaipur to mumbai flight time was 1220 and due to some pending stamp; indigo allowed me to board at 1215, because its fault from their side.

I are just fool standing along with boarding-pass and requesting your stubborn representative and he didn't even tried once to allow a passenger who is standing in front of the pathway with open gates of flight. totally not acceptable and intentional befooled by their services.

I had booked a flight well in advance from Mumbai To Delhi 6E 192for being there on 1st Birthday of my daughter. 5-6 hours before d flight time, I got a call from a spam no. - an automated call trying to inform that my flight has been pre-poned - not at all clear. It made really nervous that I may miss my flight. Luckily I had taken buffer & had already started for d airport. In between got a msg that flight has been canceled with no info on what to do next.
Called d call centre - executive informed that flight is on time - when I prompted him further he told me that it is canceled.
Once I raised my voice he gave me d option of booking in other flight, which I eventually did.
Really not expected from Indigo.
Atleast they should have courtesy to call - from a live human being & not a machine & guide on what to do next. Simply sending msg that flight is canceled is bad service. On top of all this what made me really angry was when I came to know that reason for cancelation was that original flight had only 16 seats filled - for protecting your bottomline put psngrs in trouble. I hope somebody in govt take a look at it & take some action.
Very disappointed.

We have traveled on 22-jul-16 from calcutta to coimbatore/ connecting flight in channai. We did not get the bags on chennai and we got the bags on coimbatore. But our bags are damaged very bad. Not only my bag my friend bag also. Two month back also we noticed but we did not take it serious. But this time we effect badly.
Your luggage handling is very very bad and i had discuss with our office persons also they also agreed the same. Your flights are good, but due to bad luggage handling we are not satisfied your service.
It is very very bad.

Ticket reference enclosed

Respected officials, i am prashant jadhav and a regular flier with your airlines. On the date 13th, may 2016, i booked a ticket from delhi to mumbai in flight no. Indigo 6e-189, pnr ed7dya for myself, dep: 3:00 pm, arr:05:10 pm, indidently due to traffic i got into the airport and reached your counter 40 minutes prior to the departure and was constantly searching for your staff assistance and was kept sending me with all my luggage to different counters inside the airport by your staff. Finally i was told the gates have now closed and we will put into next flight and had to buy another ticket for additional cost nearing rs.7000.00 which was all due to your staff negligent and unprofessional behavior. Resulting in loss of my meetings at mumbai and heavy loss to me professionally. This is something unexpected from indigo and unacceptable by all means. I have worked for an airlines and still do provide my services to the industry. Had opportunity to work with airbus top management and eurocopter as well. But this episode has been one of worst. I don't know what action you would take and understand my grievances, but please do reply or i will be free to launch my protest at the appropriate concerned authority including courts /dgca /dgft. Please look into the matter on priority.
Thanks with kind regards
Prashant jadhav
Mail id: [protected]@yahoo. Com and prashant. [protected]@yahoo. Com

Hi, i have taken a ticket from cochin to trivandrum on 28july 2016 with my net banking and after that i got an email saying the payment is on hold and please pay with other card and indigo send me a link for the same. I followed that link and it directly went to payment and i paid with my credit card. And the payment went trough and the booking was done. At the same time my other net banking one has also been booked. Now they allowed 2 seats for the same passenger with all the same details. And then i called the customer care they argue that they call me for the duplicate change. But wat is the point in that, if someone dint take the call, y can't u email them and let them know wats happening. I need my full refund for one of my tickets. I'm an nri and indigo was one good airlines i always take for my domestic travel. This is so sad happend from indigos side. My 2 pnr numbers are k998jm and a53tki.
Note: i was in malaysia when they tried calling me.

I would like to bring your kind attention towards how indigo staff behaved/harassed a minor boy who was on his first ride (Airline pnr ua5u83). He had three bags to carry. 1. Bag for luggage 2. A cabin baggage 3. Laptop baggage.
He went to airport with already check-in gate pass but was asked to get it re-printed. I fail to understand why it is required if you already checked in. This can be left to intelligent staff and great airline.
They did weighting of luggage baggage and cabin baggage combined and weight was 23.1 kg. Staff also said that only one cabin baggage is allowed but i have never seen any airline counted laptop bag into number of cabin baggage. Cabin baggage+laptop weight was 8.1 kg and they asked to pay rs. 500. Boy insisted that, it has some eatables and water bottle, which he will use in next 2 hours before getting into plane. If you discount this, weight is not such that it can be charged. Staffs told he do not want to talk any more and again asked to pay rs 500 citing it is going to be rush after some time and he may miss flight. He was charged rs 500. Then he finally asked to put both my the baggage into luggage.
My point is that this is the case of deliberate case of harassment/money extortion case from a minor boy.
Request you own assessment and assertive action against staff & i never could see such case. Staff might have earned 500 rupees for great airline but tarnished image of airline.