IndiGo Complaints & Reviews

I called indigos customer service at 7.18 am on the following number [protected] today. A gentle man answered the call.

I wanted to know how much cash can be carried on flight he said 19990 i reconfirmed on which he said he wil confirm and get back. He got back but didn't answer my query so asked him to transfer to a supervisor he agreed and put me on hold and never came back.

I was on hold for 30 mins someone after 30 mins came on line as your hold music stopped i said hello twice yet the call was disconnected.

Poor experience with indigo lookw like they don't you train their folks???

Is this the way to handle queries??? Place the cal on hold and forget abt it???

Regards,
Seema
[protected]

Dear sir/madam,

I travelled by indigo flight 6e 481 from delhi to bangalore on 15 aug 2016. Normally, i have never faced any problems with indigo flights in past. But
This time i found that luggage was not handled properly. The trolley bag was
Damaged as its trolley is no more working. I do not know who is responsible
For handling luggage at airports (Airline staff or airport staff) but end result was
That my bag was damaged. Airline should pay the compensation. Kindly let me
Know if airline needs some more information.

Best regards. Rakesh (Mobile: [protected], booking reference no: lb8m7d, booking date:[protected]

I was supposed to travel by indigo flight 6e 644 to dehradun on 12th august with my two children... I had the most harrowing experience of my life with your ground staff... I got delayed due to heavy traffic in roads and reached airport at 1225hrs.. The eta for the flight was 1300 hrs.. My boarding passes were issued as i had requested indigo office and the same were apparently kept on counter g-10, i reached and asked them but the ladies simply refused than i ran to the other counter g-1 where a mr. Ajit was sitting... I requested him and put him on call with the indigo gentleman from gurgaon office who got the boarding passes issued, this rude fellow ajit just refused to talk on the phone and said he will not do anything and even when he was put on phone he simply accused me of misbehaving... Post that he simply dismissed me saying go to another counter which was vacant... Eventually in the end after waiting for 30 mins and no help from your ground staff i had to buy spice jet tickets and fly to dehradun...
It seems that you guys in the run of being number 1 airlines have forgotten to train your ground staff... Lets not forget this is a service industry first.. Please pay attention to the training of your ground staff who actually think that they are no less than gods sitting on those chairs.. Had it been any other airline i can guarntee you that i would have boarded the flight... Wake up guys...
I hope some action is taken against this fellow ajit...

I traveled from kolkata to bankok flight 6e-77 on 6th aug 2016 at 20:45 hrs along with two non-indian friends. There were only 2 counters operating, at that time, on one there was a man and other there was a lady (The one who cheated us - i suppose indigo can identify this lady using these details).

At the counter, we requested her to provide seats for all 3 o[censored]s together. She checked her system and informed that there are no such seats available.
She said if we want to sit together we have to buy seats from row number 12 (Which has extra leg space) at the cost of 1000/- inr for each seat (Total 3000/- inr). At this time i never doubted her credibility and agreed to buy the seats.

After boarding the flight we noticed that there were other seats available where all 3 seats are together. (I remember one such empty seat throughout the journey was row number 3-abc).

This unprofessional and cheap tactics to sell extra leg space seats in-front of my foreigner friends not only brought a bad name to the brand 'indigo' but also to india.

Surprised that Indigo stated that we are not responsible for cabin bag picked-up by co-pessenger. I was sitting on seat number 6E and hence it can be picked-up by passengers seated on seats ahead on me. No announcement by crew or the customer service was made. No camera recording is available to trace who picked up the bag. No bags were left behind for us to believe that someone exchanged by mistake. My bag has my business cards, cloths, charger, power backup etc.

Can u help any which way...

In each flight u must write in BOLD - "Passengers are responsible to take care of their cabin bags on their own".

Hi sir /mam,
I am jyotsna singh. i was going to travel to from bangalore to varansi.. on 12th aug at 5 am. unfortunately i missed my flight because of long queue. my pnr no. is (rh3s2r) i almost stand for 50 mins. at 4.50 i reached counter because of long queue of indigo. it was not my mistake i stand for 50 mins and i got forced to miss my flight. i requested then alot and they din give me a option of taking just cabin bag and travell. i was ready to leave my checkin. it was emergency travelling. it was 1st year of death pooja of my grandfather. i just missed it because i dont hv 20000 rs to book next flight for today. please notice it as complained againt indigo. because i am forced to miss my flight. please refund my amount asap otherwise i will raise it to consumer forum. i am a flyer of indigo but i loosed all my respect towords you. you do not care for your passenger. please reply back asap. pnr. (rh3s2r) please refund my amount or book my ticket. hope you will be fair.

I swapnil mahajan booked a flight from raipur to chennai via hyderabad and return via the same route on 9th of august 2016 and return on 11th of august 2016. But due to some personal reasons i cancelled my flight. Flight cancellation charges were deducted amounting to rupee 4750 and a refund of rs. 9751 was scheduled to be made within 5 to 7 days. But today is 12th of august but i have not received any refund. The cancellation was done on 3rd of august 2016.

To
The managing director.
Indigo
Gurgaon
Dear sir
Sub:
Ref: preeti jain a224-225 rohini sector 8 rohini delhi -110085 tel:[protected] email [protected]@yahoo.Co.In
Flight from delhi to raipur on 09/08/2016 time of departure 6.50 morning
This is with reference to above that i reached indigo counter at airport at 5.55 in the morning and was not allowed to check in stating that i was late and they made and forced me to pay rs. 4500 extra for next flight at 8.35 flight which i have to pay due to negligence of your staff. I missed the flight not because of my fault but because of long que at counter, absence of additional counter for raipur or ready departure flight, non announcement at the counter and non assistance and rude behavior of your staff on and off the count
In view of above i request you to kindly refund rs.4500/-.In case no response / refund is received by me in 7 days i shall be forced to take the legal action.
Thanking you
Yours faithfully
Preeti jain
Chartered accountant

I have booked a ticket for my wife mrs. Nupur kabi from bangalore to delhi and back on 9th of july 2016 and got the pnr details as bed7sk.
The flight details were - 6e 714 18 aug blrdel 0945/1230; 6e 131 20 aug delblr 2055/2340
I was trying to re-schedule the flight to 1st sep 2016 to delhi and return back to bangalore on 4th sep 2016 with the same flights as above but unable to do so as the customer service executive putting my call on hold for 30 minutes before disconnecting. From 9th aug 2016, a total of four such calls were made but i was put on hold every time. The customer care people further informed me that they have re-scheduled the flight to 11th aug for blr to delhi and 14th aug for del to blr but i have not made any payment and unable to understand how come they have re-scheduled the flight without the payment. I have spent more than 120 minutes following up with the customer care but they have not bothered to call me back to resolve the issue. I even tried to re-schedule the flights online and understood that i am denied to do so since the rescheduling amount is pending which again as described above, is wrong.
I want to reschedule the flight to 1st sep blrdel and 4th sep delblr asap but unable to do so.
I again tried connecting with the customer care executive yesterday (10th aug 2016) evening and after holding the call for more than 40 minutes, i was advised that the customer care team will arrange a call back with the resolution of the problem after 4 hours from the time i discussed with them (Scheduled time to call back was 10:30 pm ist). Needless to mention here, that i have not received any call back from them and is still wandering what went wrong. The wrong schedule date of the flight is today and is at 0945 hours and after dropping another email to the nodal team (The 1st email was sent on 10th aug 2016 and the 2nd email on 11th aug 2016) to resolve the issue but unable to get any response from them and i now ended up losing the money for a flight which i have not availed.

I was harrassed by the staff of Indigo Airlines today when I had my flight from Hyderabad to Delhi at 7:45am. I happened to reach the check-in counter at 7:05 and the staff, including their senior manager refused to let me board the flight saying that some print had been signed by their captain and it cannot be altered now. They made all of it seem like a task IMPOSSIBLE to achieve, like the plane had already taken off and I was asking them to tell their pilot to pull over and land the plane on any ground it sees so I can rush and board it, figuratively speaking. From what I have experienced and heard before, the other airlines have always been so helpful to the passengers and they do everything possible from their end to help the passengers be able to board the flight even when they just manage to reach the airport by the skin of their teeth, incidences where time left for the departure has been as short as 20 min. Here, there were 10 complete minutes for even the boarding to start and I was refused even when I mentioned that I had an emergency at my place and my mother had been hospitalized. They said they would have allowed me if I had done a web check-in, which unfortunately I hadn't and which also seemed like a futile promise made to me when I saw them turning down 2 other passengers(from the US) from boarding who had already done a web check-in and reached the counter 2 minutes later than when I had arrived, which is 38 min before the flight departure time. These people made all kinds of tactics to push them and me into taking the next flight which cost Rs7800 and they said that the most they can do is adjust some amount from their booked flight to the next, making it sound like some big favor that they were doing despite the passengers' fault, which is apparently not true. I asked them to at least let me board it and my luggage could be sent in the next flight, but they said that it could be done if I have someone outside who could take care of my luggage until the next flight. Now, this made me doubtful of whether or not there even existed a provision at any airline in the world to let the passenger board when they fail to make it in time and get their luggage be sent in the following flight in case they're all by themselves with no friend of theirs to take care of their belongings. I wonder if they actually ask the visitors to get inside the airport carrying an identification proof of themselves along and help the check-in counter staff in being able to check the luggage in, because they are incapable to do that all by themselves and need passengers relatives'/visitors' help for the same. Here comes the funny part too, the staff seemed to make contradictory statements to one another too. When I informed the manager about me having someone who can take care of my luggage, he said even you cannot board the flight and when I mentioned about his junior telling me to get someone to take care of my luggage for being able to board the flight, the junior sounded ignorant and completely denied of having said that to me when his manager tried to confirm with him. I am very sure that there is some sort of scam going on within Indigo Airlines aimed at swindling passengers out of a lot of money. Given the amount of fare the airlines charge for the tickets, it's really heart wrenching and pointless to be unallowed to board the flight even when the boarding has not started and the passenger has reported well before time if not exactly in the standard time mentioned of 60 minutes for domentic flights. I have been a frequent flier and never before have I experienced such an ill treatment from any airline. I'm very disappointed and would never ever travel with Indigo Airlines in future. Such a shame on it.

Hi, i was booking a ticket from indigo app by sbi credit card. While i was paying then it went to citrus pay after that payment was succesfull and i didnt get any confirmation or any pnr number only i got message was payment was successful it got strucked in citrix pay only. Iam providing these details
Payment through citrus pay
Merchant order no :- efc8f0afe648ac058762da14bc10
Citrus ref number :- ctx[protected]
Transaction date :- aug 9th, 2016 09:35:24 pm

I traveled from singapore to chennai by flight no.6e-54 on[protected]. Out of the three baggage i carried two came in damaged; stained and to a great extent drenched status when the same was delivered through conveyor. I have been travelling in indigo flights for the past six years and never it happened like this. Apart from this crew was also not courteous either in their behavior with the customers or in their announcement. They were discharging their duty in a ritual manner. This also appeared strange to me. My humble suggestion is that if you are not in a position to maintain your standard better you reduce the number of flights or the routes. Do not make the customer to suffer after charging them enough. My last bitter experience had made to think several times hereafter before booking a flight with your company. Should you require any further proof for the damage i can send across the snapshot of my baggage.

Mera id number -PGCSMH mera paymentkat liya gya tha or vo return chahiye or dable se mene is id B69E8S is id par 8463 rs liye gye hai aap use 7, 858 rs me book kareye
or mera PGCSMH is id ka payment return karye
My Contact [protected]
jitendra parmar

I have lost my boarding pass and i need a duplicate of it for official use.
Pnr no.-k6em6s
Indigo airline 6e-383 from raipur to hyderabad on 26/06/2016
&
Pnr no.-hyhh9g
Indigo airline 6e-414 from bangalore to mumbai on 11/07/2016.

Kindly process my request as soon as possible since it's urgent for me to submit the same in my office.

Email [protected]@gmail.Com
Mobile no.-[protected]

Sir,
With due respect I would like to lodge my grievances which are as follows.

Air Ticket of Indigo having PNR NO-R5UYHV dtd.13/02/2016. Passenger- NIBASH CHANDRA DEB. From Guwahati (Gau) to Kolkata(CCU). Flight No: 6E-208Booking date: 28th January 2016. Agency Name: RIJU XEROX, AR-5 RK Upanibesh, Jadavpur, Kolkata, West Bengal-700092. Phone No.[protected], Mobile: [protected]/[protected] Mail: [protected]@rediffmail.com
PG Reference No: CRT0190ASQO

With reference to the above, I would like to bring to your notice that the Agency has not paid my outstanding dues of Rs.661.00(Rupees Six hundred sixty one only) in respect of the cancellation of the above mentioned Air Ticket of Indigo which was purchased from the above mentioned Agency inspite of my repeated request, reminders and visits (Since Feb’16 to first week of April 2016) and I had left Kolkata permanently after completion of my training on 10th April 2016.

It is necessary to mention that due to some unavoidable circumstances I have postponed my journey and cancelled my air ticket on 12/02/2016 with the help of Indigo Help Line number and as per information given by Indigo Help Line my transaction ID. is[protected] dtd. 12/02/2016, Amount Rs.661.00

So, I, hereby request you to instruct the Agency (Riju Xerox) to refund the necessary payment/amount of the above mentioned cancelled ticket in my following bank account without further delay as because I am permanent dweller of Guwahati, Assam, India.

Thanking you,
Yours faithfully,
Nibash Ch. Deb, Contact No-[protected]

Bank Account Details:
NIBASH CHANDRA DEB
Savings A/C NO: [protected]
STATE BANK OF INDIA,
GUWAHATI-KALIPUR BRANCH
BRANCH CODE: 9912, IFSC CODE: SBIN0009912

Sometimes airlines depart or reach hours late. No penalty is charged by any passenger. Only announcement that the flight is late due to so.. and so..reasons is sufficient to satisfy the passengers. However, when i make avlate of just 5 minutes, i was not allowed to check-in, telling me that i am late and showing me tje counter to reschedule the flight. I paid Rs.3200 for rescheduling. This is passenger harassment. The airline could have warned me and halped me for quick entry. The airline should avoid harassing passengers.

This is with respect to my indigo flight from Chennai to Delhi on August 03, 2016 (flight number 6E 286 seat number 6E). I checked in at the counter in Chennai 10 minutes before the counter closure time. I specifically asked the lady at the counter to mark my bag as fragile since it contained glass items.. The Lady at the counter agreed, however, somehow for whatever reason paniked and sent the bags without putting the fragile tag. While the bags were on the conveyor belt only in front of my eyes, I checked again if the bags were marked fragile, she apologized and said that she inadvertently forgot and will immediately call the sorter/ground staff to mark them as fragile. I trusted her and boarded the flight. To my utter dissatisfaction and shock, when I received the bag in Delhi, it was completely ruined. It had scratches all over, shape has been completely distorted and the pull up handle (pulled) has stopped working (here it is important to mention that the bag was just 10 days old and was used just the second time, as someone may think that the bag was already in this condition). Even the glass painting inside the bag was broken. When I raised the issue to the ground staff in Delhi, the person accepted that the bag seems damaged and apologized for the damage to the glass painting. He asked me to fill the complain form, and assured that indigo will take this on priority and make an exception in this case as it was really a case of mishandling. I even wanted to leave the bag at the airport, but the staff assured that indigo will surely take an action and I should take my bag along. On this assurance, I brought the bag, however, again to my dissatisfaction, nothing has happened since then. Looking forward to hear from you at the earliest.

Regards,
Anushree Kanodia
[protected]
Anu.[protected]@gmail.com

I made a booking through MMT and cancelled for some personal reasons. MMT says Indigo has taken 10, 000/- as cancellation charges yet I have no confirmation from Indigo's end. When checked with MMT they say they have given the money to Indigo so I want a confirmation from the Airline if they have received the same or the money is taken by MMT. Request for a confirmation mail from INDIGO ASAP.

I had boarded flight 6E 307 from Delhi to Kolkata on 2 August 2016. The passenger behind me was eating and therefore refused me to recline my seat. I extended him the courtesy. However he continued to eat throughout the flight and rudely asked me not to recline my seat. I was suffering from a backache and I refused to oblige him. Thereafter your flight attendant asked me not to recline my seat. This was inspite of the fact that the passenger concerned was himself enjoying the benefit of a reclined seat. This is a clear case of discrimination. My seat number was 20 C. I hope a company like indigo will address the issue.

Indigo dropped us at jammu on our flight from mumbai to shrinagar because of there internal reasons. We were requesting them to arrange a flight from jammu to shrinagar but they failed and promised us to pay us full amount of freight from mumbai to shrinagar. Attached herewith the ticket boarding pass with indigo person signed and stamped for full refund.
We faced lot of problems to reach from jammu to shrinagar, cancelled our trip calendar, put extra money, one of my friend got injured in accident which indigo can never pays off.
Now indigo is refused to pay us full refund, which we are going to lodge a complaint as we have a proof with us.
Please don't consider indigo for your travel. Spread the word.