IndiGo Complaints & Reviews

My flight was delhi to pune 6E 677 on 12/06/16 and boarding time was 25 minutes prior, I reached counter at 2:00am and departure time was 2:35 but due to uneducated and undisciplined staff they did not allow me to go even i spoke to manager he did not listen my problem and given tax coupon for some of the amount deduction.

I asked him 10 minutes are left and there were no crowd on the floor so i can reach within 2-3 minutes...

Flight Departure of Bangalore to Pune was at 16.10 and because of heavy traffic (we were stuck for 2 hours) we reached the security check in at 15.35. However the baggage check in had closed and we were denied entry.
We requested for seats on the next flight by adjusting the air ticket of the currently missed flight. However, instead of offerring to help us by charging us minimum fares and making arrangements swiftly, they were asking...

We reached the airport an hour before the scheduled take off and managed to get the boarding ticket in the next 10 minutes even after being asked to change two counters. At counter 2 where we started loading the baggage for check-in their was a moment of silence and the women sitting on our opposite side started wasting time by weighing our bags and not proceeding with the tagging and sending through the conveyor belt, we stood for another...

I had travelled with indigo flight 6e-633 (7:50 am) from chennai to kolkata, and further in connecting flight 6e-344 (11:50 am), pnr no wcwr6q on 27th of may, 2016. I was carrying a porcelain coffee mug (A souvenir from my alma matter iim, ahmadabad), and a flower vase, which were kept in my check-in luggage.

On my request the luggage was even labelled as containing fragile item on chennai airport. However when i received...

Dear sir

Today (11/06/2016) i travelled from vadodara to delhi in 6e 162 and my booking reference is ob73hg.

- pilots forgot to on the nob to maintain the pressure in flight when pressure was out of define ranges.
Pressure was out of control and i was facing problem in breathing because of pilot mistake only - they can not play with our lives.
- not maintained temperature during take off even...

I'm a regular traveller but this is he last time I'm flying with indigo, this is the first time I've ever heard in history that laptop bag and hand purse are also considered carry-on, how do they expect us to pack 7kg including our laptop bag they are basically telling us take one jeans few shirts and that's it if not we are going to charge you 300 per kg ridiculous, I regret booking with this airline, spice jet, jet airways any other airline...

Dear colleague,
I booked flight from hyderabad to delhi on 04jun2016 scheduled dep: 12:10 pm. I reached boarding desk to collect boarding pass 4-5 min late. My wife and infant was also traveling along with me. Due to family and infant there was delay in 4-5 min to collect boarding pass, even upon sincere request request indigo has not allowed us to board the flight and there was still 40 minutes left to board the flight. We made sincere...

I M MEENAKSHI KUMARI MOBILE NUMBER-[protected] AGENT of ITZ I have made a flight tickets PNR NO-Z7UKGS DELHI TO JAMMU with the name of
Mr PARM NAND (ADT)
Mr SHRI RAM (ADT)
but there is mistake in name of customer
correct name are
Mr PARMANAND (ADT)
Mr SAHI RAM (ADT)
I have called to customer care yesterday and today,
yesterday they said name will be correct but today they said...

My Baggage not came to Kolkata from New Delhi(flight date 8/6/2016 and flight 6E 783)due to awared mistake of indigo airport staffs of New Delhi terminal 1 including laxmi and colleagues (one male staff who also shown me pics of my Baggage in his mobile has told that they had shorted their mistake)..but unfortunately this casual staff had kept me in dark and cheated me...this is not just simple mistake...they had done awared mistake which...

Hi this is ezhilanban, i have booked my flight for todays journey from chennai to new delhi on flight no: 6e 386 pnr no a4khpy at 2. 45 am in the morning. I dint get any intimation of my flight via text, i missed my flight and though i did web check in i dint get intimation of that also via text. I tried to contact your offiical reshedule it but i dint get proper responce for it. Not even cancelation charge. Was my 3600rs is just for drai...

Hello,

Good evening!!

I was supposed to travel from delhi to raipur on 25th morning 7:30 flight 6e 757.
But due to medical reasons we arrived 3 mins late and missed our flight. After lots of trouble when we received our luggage back i found my architectural portfolio bag broken and damaged from several sides. It was a gifted piece for my excellence in my studies from college. U can check the cameras...

I was suppose to travel via flight 6E-155 from Delhi to Mumbai at 10:30 pm, Yes i reached late at 10:00 pm but it was only 15 minutes. There was no one to assist us.I with my my infant was asked to go from one counter to another where several others customer were complaining of not letting them board the flight. There was a guy whose flight was of 11:00 pm still dint get to board, i knew it there itself that there is no point in requesting.br...

Indigo pnr xbrihg.. Since 3 hours prior discussion that there is a jam at patna setu flyover they did not allowed to board the flight.. Will never travel with indigo again and will take up this matter where ever possible because there were many passengers who had to suffer because of indigo staff being so insensitive. Called up to their customer care - +[protected] at 2:12 pm requested them that it's an unpredictable situation which arises...

Hi,

I had flight scheduled from blore to pune on 5th june at 10:45 pm and suppose to reach pune around 12:05 (6th june). Also i had booked air pegasus flight from cochin to blore on 5th which was scheduled at 6:00 pm. This air pagasus flight was delayed and i had got message on 5th that it is rescheduled at 11:50 pm that night. As i had flight going to pune from banglore at 10:45 pm, so i went air pagasus and cancelled my...

My husband was travelling by indigo airline with a newly bought bag. When he landed at the airport and came out he noticed his bag was badly damaged. As he already exited the airport he could not bring it to the Indigo airlines notice. Few days later I was travelling from the same airline with another newly bought american touristor bag, it again came out damaged at the bag at bangalore airport. I complaint it to their relationship manager...

I the undersigned would like to state that,
I and my son K William singh, travelling from bengaluru to Imphal
bearing pnr:ZBJD8G
passenger name:K Prakash Singh, K William singh
were denied to enter the airport premises by the CISF in the entrance,
due to the same name on the printout printed by the indigo agent in the counter as MR. K singh, MR. K singh.
But FYI I have booked my ticket as K prakash...

I am appalled with a "brand new" refund processing fee by indigo which is levied on top of the regular cancellation fees, taxes, convenience fees! Etc... (Attached)
Could you kindly clarify what exactly is the refund processing fee!!?? This i feel is cheating and very very cheap way of getting revenue for indigo airlines... Every time you add new fees and inflate the cancellation charges... Stop this extortion and habit of fleecing...

I have booked flight from bangalore to mumbai with pnr u7h29c for my wife, one child and infant and my wife reached the ticket counter at sharp 45 min gap from flight take off time which is pre requisite. See if we were late more than that then security personnel would not have allowed to enter. But still she was said she has to board another flight as already 100 passenger are boarded i did not understand what that mean? I think if airlines...

Dear Sir/ Madam, This is a complaint regarding the flight I took with your airline on 23 May/16. I arrived at the airport check-in for my flight to DXB. Having polio on one leg, I requested for a wheelchair when check-in. The check-in staff mentioned that it was last minute and requested that I manage the walk to the plane since it is not far and he will assure the request from DXB airport. On landing in DXB, I was asked to wait for the service...

There were 5 family members.. Father mothers and their 3 small kids. When they reached at entry gate as they were slightly late by 5-10 min from reporting time which was 3:25 pm and they reached around 3:30 -3:35 and the flight take off timing was 4:10pm.
At entry gate first they said they will not allow anyone. After lot of request they allowed only 3 members to get inside and leaving other 2. For other 2 they said they will send...