IndiGo Complaints & Reviews

I have booked a flight from bengaluru (Blr) to kolkata (Ccu) with indigo airlines with journey date on 20-jun-2016 for the flight 6e339 with departure time at 0620. I checked in at the indigo counter at 0530 and the check in closes at 0535. As i had excess baggage of 4kgs i was asked to pay extra money and was required to stand in another queue to make the payment. Upon successful payment i proceeded to the security line which is too long....

Hi
This is to inform that i travelled by indigo airlines flight 6e 457 pnr no y6yi2v from hyderabad to agartala on june 19th, 2016. I checked in at the airport 1 hour 15 min prior to departure. On checking in at the counter i was informed that my luggage was overweight by 1 kg and that i should take out 1kg and put it in my handbag. I was not informed about the charges also which i found out later was quite minimal.In the meantime...

Dear sir,

M sushil sharma m 80% handicapped hu mera ek pair nai h
Maine apki flight 6e 155 se 08/05/2016 ko delhi se mumbai ka safar kiya mera pnr no. C7deyc ye hai.
Is flight m mera luggage kharab ho gya or uske andar rakha ek card ka bhi nuksaan ho gya jiski wajah se mujhe kafi dikkat hui or mujhe dubara ana jana pada.
Maine apne luggage kharab hone ki shikayat turant hi waha mouzud apke indigo karamchari...

Hello Indigo Team,

I booked 2 tickets early in the morning,

1. Bharat Shah - PNR No. 6E-UB88WJ
2. Honey Shah - PNR No. 6E-M3BCMB

I had reached the counters at 5:30 am after getting my bag secutity checked and all to catch the flight for 6:45 am. But i was not give in the boarding pass. As i suppose your flight was over - booked.

Your ground staff was very rude; they harassed...

Sir
I was done my ticket of indigo flight from udaipur to chennai by my card at 18 june 2016 the amount of 2062 ruppes detected from my account num but booking was not done so plzz help me sir my account num is [protected] and my translation id num is 64eabd63b5b[protected] i have already complain the indigo customrcare but not given proper solution...

On 19/06/2016, i travelled from kochi to hyderabad in indigo flight 6e-778
My pnr no.- q572vl
Seat no. 16 a, 16b, and 16 c with one infant

I lost one ladies hand bag (Black colour) small size kept below seat no. 16a (Window seat).In fact we forget to take the same from flight when we get down at hyderbad airport.

Small ladies hand bag contains one micromax mobile and ra. 3000 to 4000/- and few small...

Sir, I had confirmed ticket for 4 passengers mumbai to kolkata in 6E207 on 11/06/16 PNR No- S7RLQC. Plane timing was 5-40 am. I reached airport at 4-55 am and after waiting in que i reached at counter at 5-10 am. But it denied to issue boarding card and told me it was late by 10 minutes. So, after request issued fresh ticket in next flight 6E319 by charging Rs. 36, 840/- with same PNR for 4 passengers. In 6E 207 it was vacant seats. But my...

My mother, Asha Attreya mother of Sqn Ldr Ashish Attreya, was travelling alone from Bengaluru to Jaipur under "Armed forces personnel" quota on 19th June 2016. Her flight (6E 469) was on 17:20 and on 16:15 she was in queue. The moment she arrived on counter that lady said "counter close". Nobody allowed her to board her flight. Finally we had to take another flight on our own expenses. This is highly un appreciable for such a renowned company....

I bring your kind attention that i have issued bording pass of flight no6E 929 at about 1.30, my flight time was 2.50. I was waiting to bord flight but no anouncement has been made & no final call when i told them at 2.30 pm what hapen why u have not started bording your staff told me that u r late, there is no sign bord also, several passanger have similar complaint & last year my brother also face simmilar situation... When i complained...

To whom so ever it may concern,
this is to inform you that passenger traveling from del to vns pnr no. S59FQL got there boarding pass prior 45 min and passed all the security checkin points. as they moved toward the gate checkin indigo staff said plz move other gate this took an hr to checkin.
in all this. neetu gupta and moksha gupta missed there flight because of indigo staff.
she went again to the counter and asked...

I have been flying many airlines across the world since maybe 40 years and although my in-flight experience and the on time record of Indigo is appreciated what they put their customer though at boarding is quite offensive and inhuman at times.

They have been boarding passengers into the busses to take them to the aircraft approximately 40-45 minutes before the ETD of the flight, but, not to board the aircraft, to wait on the...

Indigo personnel removed my permissible hand baggage containing delicate chocolates and put them in registered baggage belt during Dubai Bangalore flight today on 16.6.2016 They had no business to do that since my hand baggagewas totally within permissible weight and dimensions and container only chocolates and it was after security check just before boarding the flight at the boarding gate.
I want an explanation and an apology...

Dear sir/madam,
Yesterday (15/6/16) i was suppose to board flight no 6e-637 from patna, which was scheduled to depart at 15:05. I reached at airport at 14:10 but inspite of telling urgency to your support staff they didn't care about timing and delayed the check in process. And at 14:36 they are telling that you can't board the flight. They were only interested in giving seat in next flight at an extra cost of 10k.

I...

With reference to booking no X6Q1KV, indigo flight 6E 493 from delhi to ranchi, dated 15/06/2016.

I want to report the unethical behavior of the staff of indigo airlines, as my check in baggage was opened, my bag ripped off and money stolen.

tried to contact the customer care services several times since yesterday but the customer care people are not responding to phone calls .

Attached below...

I am a passenger of 6 E 608 to Mumbai. Originally scheduled to leave at 9-50 it got continuously delayed and latest position now is scheduled at 11-40. Left Hyderabad at 7 a.m reached Airport at 7-45. Since then waiting for more than 3 hours is not only irritating and expensive but also cause lot of inconvenience. What is the compensation? Bijoy Bhattacharyya...

I had to travel from Delhi to Ooty in INDIGO, when i was astonished by the fact that even after checking inn the staff did not allow me to board the flight.Merely 30 seconds difference was been made and they left me and my son by not allowing us to sit in the INDIGO bus which is used to take the passengers towards the plane and took the amount of Rs. 15000 again for having purchasing another ticket.I was shocked by this behavior which intruded...

Sir,

My son passed out from INDIGO on 9th of october and was placed as First Officer at chennai base and on 10th of october My son went to chennai airport for reporting along with my wife went by 10.10. INDIGO flight. She kept the sholder bag in the check in baggage where she had the jewels three rings, out of which one is a diamond ring and two gold rings. After landing at chennai she found the box containing the Jewel missing...

I had booked a ticket for ranchi to delhi .While doing the transaction the concerned amount was debited but the ticket not booked.The Airline website showed an error message reading that at that time the ticket could not be booked due to some technical error.
The details are given below-

Amount-8896 INR
Flight -6E 494
Date of transaction-10 JUNE 2016
Transaction id-cb54f34e5ddb[protected]
br...

I. Raghavender rao & my complaint has two parts to show how your teams are fleecing the passengers who are normally hard pressed for time & initiate the corrections :
Part 1 : pnr-ybflxj
This incident, i am quoting is dated 13th may 2016 at hyderabad airport, i was to travel to kolkata by 6.15am flight se353, i reached the airport at 4.45am & checked in collected the boarding pass from the kiosk by 5-5.10am &...

I am deeply disappointed by your unruly behaviour, disallowing me at the nick of the moment to board a flight and overcharging me by 11, 000 inr of my hard earned money.Your staff spoke very lowly of vetereans who have served armed forces.Your whole organiation looks devoid of any values and you are simply in the buisiness of making money by arm twisting....