IndiGo Complaints & Reviews

Respected sir/madam,

I am praneeth buruju, a customer of indigo airlines. Recently on june 11th 2016, i travelled by indigo flight 6e778 (Hyderabad - new delhi). And this is regarding the complaint i want to lodge on the unsatisfactory service by indigo airlines.

As a responsible citizen of india and hailing from an average middle class family, i want to raise my experience.

Initially, i had booked a flight 6e-845 (Hyderabad - new delhi) june 11th 2016 sat 11:55 hrs (Find the ticket attached). And as per the guidelines i was well before the check-in time in the airport. I entered the airport premises with 4-5 minutes remaining to the check-in time mentioned (11:10 hrs). And was waiting in the queue with a gentle gesture of allowing my fellow passengers to complete their check-in process. Next, it was my turn and shockingly i was informed that check-in counter has been closed and i will not be able to travel in the same flight. I talked to the concern managers at the counter and explained the urgency of my travel. Yet, they didn't allow me. Also, it was informed that i am late by 1 minute i. E 11:11 hrs (Definitely within fraction of seconds).

Considering the urgency and importance of reaching delhi on the same day. I had to reschedule my flight and booked next flight 6e778 (Hyd - delhi) june 11th 2016 sat 14:40 hrs. Hailing from an average middle class family, i had to bear the financial burden of extra rs.4678.00. But still with due respect to the discipline followed by indigo, i accepted and waited for the immediate next flight.

This time, i checked-in well before time and moved to the boarding gate. According to the rules and discipline followed again by indigo, boarding gate closes 25 minutes prior to the departure time. And it must close and no passenger should be allowed to board the flight even if he/she is late by fraction of seconds.

Unfortunately, this was not the case with the flight. All the passengers had to wait outside the boarding gate even past 25 minutes prior to the departure time. The reason given by the concerned authorities was. "there's a delay in cleaning the flight and boarding will start immediately after the cleaning process". And finally we were boarded and noticed that cleaning process was still on-going and lead to extreme suffocation (Breathing problem) for few minutes. But to be honest thanks for the quick action, flight departed.

Concerns

Usually check-in closes 45 minutes and boarding closes 25 minutes prior to the departure time. And this must be followed by every passenger. Failing to do so, passenger would not be allowed to board the flight.

1. Yes, rules are extremely important and we must abide them. But it was extremely disappointing the way the concerned officials reacted in my case. This happened to me earlier with spicejet. And thanks to their diligence and customer engagement, i was allowed to board the flight.

Also i got inside well before check-in time. I was waiting in the queue with due respect to fellow passengers. And this disciplined and respectable gesture of me was fined heavily by indigo both in terms of my valuable time and financial burden.

2. When i had to pay for my respectable gesture and finally arriving late at the counter by 1 minute, why shouldn't indigo be fined for the late boarding of the second flight with inappropriate cleaning on-going and causing suffocation even after taking extra 5-10 minutes after official boarding time. Rules are rules.In this case, indigo didn't follow the rules and on behalf of all the passengers on the flight 6e778, i want to appeal legally against indigo and their undisciplined services.

3. Flight reached delhi with a delay of 6 minutes. 6 minutes was extremely valuable in my case and i need official statement stating the reason behind the delay.

I clicked many photos while late boarding, the cleaning process, suffocation inside the flight and will be submitted to the concerned authority in the legal process. Also one may cross check with rajiv gandhi international airport shamshabad authorities and cc-tv footage for the authentication of the information provided by me.

Declaration
I hereby declare that all the information mentioned above is true and correct to best of my
Knowledge. And will be willing to provide required documents if necessary.

Thank you,
Praneeth buruju
Indigo flight 6e-845 11th june 2016 pnr: v5bkkl
Indigo flight 6e-778 11th june 2016 pnr: v5bkkl
Citizen of india

"be the change you want to see in the world — mahatma gandhi"

My daughter anusha singh was supposed to board flight number 6e - 342, booking reference - vctlfd, numeric booking id[protected] from mumbai to lucknow. The departure time was 14:20 p. M.. She got the boarding pass by 13 p. M. Since then she was waiting at the gate of supposed departure, i. E gate number 16, since the airport was following silent zone there were no announcements made. She made numerous enquiries with the auritative personnel on the gate to which she was replied to be seated and assured that someone would come for the announcement call when the process of boarding starts. There was no summon for the boarding as such. After waiting till 2:10 p. M. She got panic stuck and went to the security person and she "said that the flight has departed and she's missed the plane!" this is unacceptable from your side, once a passenger has booked a ticket with your airline, taken the boarding pass, you must take it as your responsibility that the passenger reaches the destination. Due to a certain miscommunication she was unable to attend a very important function this evening in lucknow. There were many other passengers who were left back and couldn't board the flight as well. I wish that the money be reimbursed for the flight ticket she couldn't board.

An highly unsatisfied customer,
Regards,
B. P. S. Gautam

I have booked a ticket on 5th july, 2016 for my brother-in-law for a travel from nagpur to mumbai on 6th july, 2016 for attending a medical emergency of his father. When i was booking the ticket on goindigo site, i have updated all the details related to the passenger and when the system took me to payment window, i got an error message, though i do not have details of the message and neither i have taken any screen shot of the error message. But i am sure the message was something like "the airline has revised the pricing for this flight and the system is resetting the pricing" and again it took me to update the passenger details. So it was obvious that the ticket was not booked in the first attempt. I had updated the passenger details once again and received the billdesk payment transaction message saying "kindly note the indigo transaction id below for your reference. Transaction id: 39922e7d6c[protected] for inr 4229.00.

But in my first attempt for booking the ticket i did not get any bill desk transaction message and neither i had received any email from email id '[protected]@goindigo.In'. But rs.3593/- were deducted from my icici bank account. If the argument of the airline is true that the ticket was booked in the first instance, i should have received both the emails, one from your resevations mail id with the booked ticket and another from bill desk stating transaction details for rs.3593/-. I am enclosing the screen shots of the email and booked ticket transactions for your reference. Therefore, i request indigo airlines to refund my amount of rs.3593/- without any deductions as the fault was with their system. I am sure in the interest of consumer interest the airline will refund my amount at the earliest.

Dear sir / ma'am

We have issue indigo ticket from gau to del to dubai n same as on return. But with no reason, in gauhati airport my client was stopped for them the reason is otb which is required in del airport at the time of boarding. I read all you terms and conditions there was no such point returns to stop in domestic terminal for otb.

Now let us know who is responsible for such. The details are below with your terms condition. That is no where written for otb.

The passenger where travelling in flight 6e 222 that is domestic airline. If delhi airport denies for otb that is valid point. What about my domestic fare that i paid to you.

The airport indigo staff also agree to this point that otb is not required after so many discussion but the flight till then it is left.
If you treat your passenger then who will fly with you

Hope some necessary action should be taken

Indigo
Bar code
Call[protected] or +[protected] interglobe aviation ltd. (Indigo), globalbusiness park, gurgaon, haryana, india.
Indigo passenger (S)
1. Mrs arati goswami2. Mrs janki khaund3. Ms ruhika khaund
Indigo flight (S)
Date departs check-in/baggage drop closes from to via flight dep terminal arrives
15jul16 11:05 10:20 guwahati delhi 6e 222 13:35
15jul16 17:05 15:50 delhi dubai 6e 21 3 19:25
21jul16 22:20 21:05 dubai delhi 6e 22 1 03:15
22jul16 07:45 07:00 delhi guwahati 6e 939 1 10:10
Boarding gate closes 25/45 minutes prior to the scheduled time of departure for domestic/international sectors.
Booking reference numeric booking id status date of booking * payment status
O5q77v[protected] confirmed 08jul16
13:18:11 (Utc) approved
* booking date reflects in utc (Coordinated universal time), all other timings mentioned are as per local time.

Price summary contact information
Airfare charges inr
72, 522.00
Advance passenger information fee (Zr) inr
276.00
Dubai passenger service charge (Ae) inr
4, 137.00
F6 inr
1, 929.00
Dubai pax security and safety fee (Tp) inr
276.00
Passenger service fee (Psf) inr
447.00
User development fee (Udf) inr
1, 143.00
Total fare inr
80, 730. 00
Address :54, tayebulla road
Phone : [protected]
Email : [protected]@gmail.com
Note:
Please treat this as a valid invoice for the purpose of service tax.
Psf/udf/adf are collected on behalf of the airport authority of india (Aai).
International : tax on passenger transport is collected @ 14% (Effective 1st june 2015) with an abatement of 60%.In case of a continuous journey, applicable service tax is collected on the whole journey, if the passenger embarks from india.
Domestic : tax on passenger transport is collected @ 14% (Effective 1st june 2015) with an abatement of 60%. On other services, service tax is collected @ 14% (Effective 1st june 2015) with an abatement of 60% wherever applicable.
Airfare charges include base fare, fuel charge, cute charge and agency commission payable to travel agents (If applicable).
W. E. F 5th nov 2015, on behalf of gmr hyderabad international airport limited, we will be collecting a user development fee (Udf) of rs 490/rs 1938 per passenger for domestic/international departure ex - hyderabad.In addition, the passenger service fee (Psf) has been revised to rs 228 per departing passenger.
Swachh bharat cess: w. E. F. 15th november 2015, the swachh bharat cess @0.5% with an abatement of 60% (Wherever applicable), is collected on passenger transport and other services (If any).
Krishi kalyan cess: w. E. F. 01st june 2016, the krishi kalyan cess @0.5% with an abatement of 60% (Wherever applicable), is collected on passenger transport and other services (If any).
Services
Guwahati - delhi delhi - dubai
Dubai - delhi delhi - guwahati
- - -
Mrs. Arati goswami seat 7a
Mrs. Janki khaund seat 7b
Ms. Ruhika khaund seat 7c
Seat 7a
Seat 7b
Seat 7c


Terms and conditions
Must read:
We recommend you check-in at least 2 hours prior to departure for domestic sectors and at least 3 hours prior to departure for international sectors.
Please complete the check-in including bag drop formalities75min (International sector) / 45min (Domestic sector) prior to departure. Failure to do so will result in your booking being cancelled and the fares and surcharges retained. Report early for hassle free check-in.
Boarding gates close 25 minutes prior to the scheduled time of departure for domestic sectors and 45 minutes prior to the scheduled time for international sectors. Please report at your departure gate at the indicated boarding time. Any passenger failing to report in time, may be refused boarding privileges.
For all international flights, we accept usd/gbp/eur or the currency of destination (Except inr) for on-board purchases.Inr up to denomination 500 is accepted on kathmandu flights. This is as per indian regulations.
One hand baggage weighing not more that 7kgs (Including the laptop), with an additional restriction on maximum dimension - length 55cm + width 35cm + height 25cm respectively is allowed.In the event where a hand bag is over-sized or over-weight, indigo may require transfer of hand baggage to the baggage compartment of the aircraft prior to take-off, at applicable excess baggage rates.
Free checked in baggage allowance for all pieces combined is 15kg (Domestic) / 20 kg (International). Free checked in baggage allowance for travel to and from dubai and muscat is up to 30kgs per adult and child. This allowance does not apply to infants.
For infants valid birth certificate is required.
General:
Check-in at www.goindigo.in is available. This service is not available for customers with infants or groups.
Changes/cancellations are permitted more than two (2) hours prior to scheduled departure and (Four (4) hours for international sectors) with payment of change/cancellation fee and difference in fare if applicable.
A security search is compulsory.
A valid photo id, in original, is required for each person travelling. For foreign nationals, only passport, in original, will be considered as a valid photo id. For detailed terms and conditions, log on to www.goindigo.in
Check your flight timings: to know the flight status on the day of departure, contact our 24 x 7 call centre departure, contact our 24 x 7 call centre or logon to our website or mobile app (Available on iphone, windows, android and blackberry), or send an sms to 566772 in the following format: "st[space]3 digit flight number[space]departure date of flight as ddmm". For example: to know the status for 6e-333 for 11th february send "st 333 1102" to 566772.
Indian nationals travelling to and from kathmandu are required to carry either passport or voter’s id card only as their valid photo id, no other photo id will be considered as valid.
Airfare charges include base fare, fuel charge, cute charge and agency commission payable to travel agents (If applicable).
Passengers going to uae/ oman from india on tourist/ employment visas require an 'ok to board' comment in their pnr. Please check with your visa issuing agency.
Name changes are not permitted on your booking.
Hot and cold food and beverages as shown in the food and beverage menu may be purchased on board, subject to their availability. For flights below 60 minutes flying time hot food or beverages will not be offered. On select flights below 30 minutes flying time only limited snacks (Cookies and nuts) and water will be offered.
Led / lcd tvs of more than 39" in size will be charged. Refer to www.goindigo.in.
This booking is governed by indigo's fare rules and conditions of carriage that are available from airport counters, indigo shops orwww.goindigo.in
Flight schedules are subject to change and approval by authorities.
Indigo reserves the right to deny boarding if credit card information is not supplied at check-in.
Hot food and beverages shall not be served on short sector flights.
Due to airport security regulations, no hand baggage is allowed on any flights from jammu and srinagar airports.
Terminal information:
International terminal information: for international flights, indigo will operate from the following terminals airports: new delhi - terminal 3, igia; mumbai - international terminal, csia; dubai - terminal 1, dubai international airport; bangkok - suvarnabhumi airport; singapore - terminal 2, changi airport;kathmandu - tribuvan international airport; muscat - muscat international airport. Chennai - international terminal, chennai international airport; hyderabad - international terminal, rgia; kolkata - terminal ii, kolkata international airport; kochi - international terminal, kochi international airport andthiruvananthapuram - international terminal, thiruvananthapuram.
Indigo flights from delhi to singapore departs from terminal 1d.In case a passenger is arriving into delhi from a country other than india and is further booked on a delhi to singapore flight, he/she must make their own necessary visa arrangements for transit within delhi since there will be a change of terminal upon arrival into delhi (I. E. From terminal 3 to terminal 1d).
Domestic terminal information:
Thiruvananthapuram - effective 01st mar 2016, indigo operations for flight no. 6e-103 (Pune/bengaluru to thiruvananthapuram) and 6e-408 (Thiruvananthapuram to bengaluru/pune) will be carried out of the international terminal (Tb-2), chakkai, thiruvananthapuram -695024.
Chandigarh - new civil air terminal.
Flight delays reschedule or cancellations
At any time after a booking has been made, we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control, or for reasons of safety, or for commercial reasons. Circumstances beyond indigo's control can include, without limitation, weather, air traffic control, mechanical failures, acts of terrorism, acts of nature, force majeure, strikes, riots, wars, hostilities, disturbances, governmental regulations, orders, demands or requirements, shortages of critical manpower, parts or materials, labour unrest etc. If an indigo flight is cancelled, rescheduled or delayed for more than two hours (Depending on the length of the journey), a customer shall have the right to choose a refund; or a credit for future travel on indigo; or re-booking onto an alternative indigo flight at no additional cost (Subject to availability); subject to the requirements under the local laws of the country in which the flight has been cancelled, rescheduled or delayed.
In the special case where a subsequent portion of an indigo flight is cancelled while a customer is already in transit, such a customer shall have the right to choose to remain at the transit station and to be re-booked onto an alternative indigo flight to the final destination at no additional cost subject to availability; or to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on indigo; or re-booking onto an alternative indigo flight at no additional cost subject to availability. We strongly recommend all customers to provide correct phone numbers and email address, to enable us to inform them of flight delays or cancellations in unforeseen cases. Customers who have not provided valid contact information at the time of booking may not be entitled for any compensation. Contact our call centre[protected] or +[protected] if you have any queries.

We have booked a flight in indigo from delhi to hyderabad on 15/07/2016 our reference no is r9em2z at 14:05 from indira gandhi terminal t-1d the ticket was booked for 5 person 4 adults and 1 infant. We reached check in counter for checkin we were not given the boarding pass of our son stating he is not an infant. We were not carrying the birth certificate of our son as we donot have it. Then we were told by mr jimmy who was senior supervisor to get a running ticket for rs.19000 for our son in that case they will not ask for birth certificate. Mr jimmy said either to get ticket for rs 19000 or leave the flight.In this case they gave boarding pass for 4 o[censored]s but not for our son. Since we cannot leave our son back two o[censored]s has to stay back and only two can travel. The ground staff is highly insensitive. We have to bear huge loss as we have booked our hotels in hyderabad. Now i would request to refund complete amount for our tickets from delhi to hyderabad pnr no r9em2z and back to delhi pnr no n6sdhf which comes across rs.15342/-. We have been frequently travelling with indigo airlines but after this experience i have lost faith in indigo. So kindly refund my whole amount.

Sir, i booked indigo flight on 14th july 2016 for journey on 25th july and pnr no - lcg4nd and due to wrong journey date i cancelled the ticket on 14 july2016. flight is for delhi to kolkata.indigo charged 2500 rupees as cancellation fee. it is too much and i m permanent passenger of indigo flight. this cancellation is before 10 days of departure and my credit 255 rs also not credited in my account.
Sir contact no-[protected]
Email [protected]@gmail.com

Hello sir/madam
Aaj mene indigo ka mumbai to delhi 15/7/2016 timeing-2.00am ka ticket book kiya. ticket booking k time passenger and payment details feel ker de or one time password bhe feel kerne k bad ok kiya to error page aaya... bank s payment bhe cut gye.. but ticket book massage, email bhe nhi aaya...
Plz answer... and massage ya colling me [protected]

Dear all
First of all i should inform all please avoid indigo airlines. They are cheaters. I had booked tickets from mumbai to trivandrum on 04/07/2014 on make my trip with indigo. (Booking id-nf[protected]. Flight departure time is at 2:15 pm. I had reached santacruz domestic airport at 01:45 pm. I had reported the indigo counter. But they simply avoid me. They had make me wait upto 2 pm then they told that counters are closed. They dont think about the customer sitiation. I asked several times about my confirmation i am having my 9 months child with me. I am literally crying. But that executives who is with indigo they simply told book another ticket. Actually its there business trick to earn money. They need to simply cheat customers. Kindly help me in this situation. At least refund my money back. I am not the single person. They are still cheating and looting. Please take necessary action.

E-ticket
Makemytrip booking id - nf[protected]
Booking date - fri, 03 jun 2016
Itinerary and reservation details

Indigo
6e-933
Departure
Mumbai (Bom)
Terminal 1b (Santa cruz)
Mon, 04 jul 2016, 14:15 hrs arrival
Thiruvanathapuram (Trv)
Mon, 04 jul 2016, 16:25 hrs
Non-stop flight
Duration:2hr 10m
Passenger name type airline pnr e-ticket number
Sumayya sumayya adult m9rirz m9rirz
Rashid rashid adult m9rirz m9rirz
Rahman rahman infant m9rirz m9rirz

Meri aaj Ki flight cancel ho gai Goa airport Mai kisi ne koi dyan Nahi diya aur 4 hour bad new ticket di gai ways hadrabad ho kar par jab ham plan Mai pahuc he to Hamara cheeking Nahi hua hai Bol kar wapas bhej diya Gaya Aisi Mai to koi bhe cm koi khtarnak chej le kar safar kar sakta hai.

I have taken a flight no 6e446 seat no 30 f. was attendended by shimsharat and was asked for water and cotten she convinently forgot and on repeted request pooja flight superviser came in to play and was trying to convince me.infront of this shimsharat is telling me she never heard my request and was aurguing this kind of patahtic and arrogent behivior not acceptable. i need a explanation on action taken my mail id [protected]@gmail.com contact no [protected]

I had booked a round trip ticket on 11 june. but i did not receive the boarding pass via mail for my return ticket.

Booking details:
* booking reference: g64ewv
* numeric booking id:[protected]
* status: confirmed
* date of booking: 11jun16, 04:56:26 (utc)
* payment status: approved

Can you please send me the boarding pass for return ticket....

I have booked my flight ticket on 1st of july and it has been confirmed and suddenly after 15, 20 minutes message was sent to my phone saying it has been cancelled and with different booking reference but i don't have that that much idea and i thought that my booking has been cancelled due to availability of seats and i didnt travel and now i am not getting my money refund...

Feedback
It was disappointing, disgusting and demeaning to travel thru your flight 832 from kolkata to jaipur... On 5th night
A young airhostess ms neelima has interfered, quarrelled and abused with our family and hold us on the track after alighting for nearly an hour...
That too with my wife and a ten year old kid at 1am...
She connived with one of the pilot who later apologised to fellow passengers when few...

Dear sir

I ranjan saha have reached in airport in time and after standing 45 minutes in queue your counter staff has delayed to issued boarding pass but he didn't hand over that pass to me because i have forgotten to scan my luggage and he told me to scan when scaning was closed. I request him to help me out and told him that i was in queue last 45 minutes and your staf[censored]nable to manage to passangers today.

My pnr no. Is dddknn - 6e 318
Time : 6 am

If you not refund my money then i will go to the graham seva kendra. Even no staff was helping me, i was moving counter to counter for 1 hour. I can prove myself correct.

Thanks
Ranjan saha
[protected]

Dear sir,

I have booked a ticket in Indigo airlines from Delhi to Bhubaneswar with a Booking ID:H49JT for my husband. He reached before 2 hour and done with all the formalities before an hour. Still the staffs of Indigo did not allow him to board the flight. They provided the boarding pass also. At the meanwhile the crew members behaved so rudely and asked to leave without any cause. They did not even respond any one and shouted with a worst voice "Do what ever you want to do" we are not supposed to help you. They did not refund our money and harassed us very badly. We beg of you to take relevant actions against them and help those customers who are facing such problems. It such a big issue for the people who have booked their flights on an urgent basis. Kindly consider the issue and take some legal actions. Please help to save the consumers for whom money and time matters a lot. Hope including me all the people who are facing such problems will be benefited by the service. I am attaching the photo of boarding pass. Please find it.

Sir me rakesh patial my wife pooja son arnav aaryev we had flight from delhi to chennai at 6.40 am on 22/6/26 we were inside airport at 5.15 and in queue upto 5.35. when our turn comes your staff at counter no 1 says you are late and cannot board on flight so buy new ticket at new price i go to your manager shashank i think that is his name but you plesae enquire his name he talk rudely with me and my wife one hour before flight he refused us. me and my wife small kids harassed by him that stupid don't know how to speak. we had paid money for tickets he says buy new tickets for next flight. please enqire and give our compusation otherwise i have to complaint in consumer court. our cctv footage will be there

Ref:q5vs4v
I am deeply distressed to write you that despite my confirmed booking ticket of your company and timely arrival at the terminal you did not permit me to do so on frivolous reasons that i was late. even when i was talking to your staff i had 75 minutes from the schedule departure and no reason at all was there to deny the boarding pass. your staff were feeling inconvenience to reply me because what they simply kept me engaged to waste more time. i have to write my examination papers tomorrow and your act has put me in trouble. it is most regrettable act on the part of an air company with your repute. i failed to understand why you are playing with your customers by not briefing them the truth and sorting to flimsy reasons and why you take it granted that customers can be made to understand as you try to make them. no, i will let you feel to realize the pain, agony and hardships customer has to face when you do so.

Hello,

We are a family of four travelling with a 8 month infant, and wanted to use the web checkin facility to make it easier for the family and especially the infant at such young age.

I was surprised to learn that the web checkin isnt available for group with Infant, in my view this is utter stupidity as this facility is most needed for families with infant.

Im not sure if this are rules made...

Selling food and beverages is preferred over giving water to a thirsty passenger.

Flight attendant, pratiksha on indigo flight: 339 on july 06 was rude and unapologetic - i waited almost 15 minutes for water while she was selling other food items out of her cart right there in my aisle.

When questioned she reasoned that a passenger had medical emergency. how come she was selling other food items then?

I asked pratiksha to send cabin in-charge, i wanted to know if indigo has a policy which gives preference to selling food over handing water.

However she either did not bother to inform the cabin in-charge or the cabin in-charge did not bother to perform his/her duty. pratiksha did not bring any response.

Pathetic experience...

Respected sir

I was travelling from new delhi to dehradun on 07/06/2016 my flight was around 1300 lt and they cancel flight due to unknown reason becoz of this i miss the meeting . After that they rebooked my flight on same day 1640 lt . For that i have to wait 6 hours on airport .. u airline should provide hotel which was not provided ... in futur i ll nvr ever will travel with the indigo i will rate 0 star for ur airline ...