IndiGo Complaints & Reviews

Dear sir

I ranjan saha have reached in airport in time and after standing 45 minutes in queue your counter staff has delayed to issued boarding pass but he didn't hand over that pass to me because i have forgotten to scan my luggage and he told me to scan when scaning was closed. I request him to help me out and told him that i was in queue last 45 minutes and your staf[censored]nable to manage to passangers today.

My pnr no. Is dddknn - 6e 318
Time : 6 am

If you not refund my money then i will go to the graham seva kendra. Even no staff was helping me, i was moving counter to counter for 1 hour. I can prove myself correct.

Thanks
Ranjan saha
[protected]

Dear sir,

I have booked a ticket in Indigo airlines from Delhi to Bhubaneswar with a Booking ID:H49JT for my husband. He reached before 2 hour and done with all the formalities before an hour. Still the staffs of Indigo did not allow him to board the flight. They provided the boarding pass also. At the meanwhile the crew members behaved so rudely and asked to leave without any cause. They did not even respond any one and shouted with a worst voice "Do what ever you want to do" we are not supposed to help you. They did not refund our money and harassed us very badly. We beg of you to take relevant actions against them and help those customers who are facing such problems. It such a big issue for the people who have booked their flights on an urgent basis. Kindly consider the issue and take some legal actions. Please help to save the consumers for whom money and time matters a lot. Hope including me all the people who are facing such problems will be benefited by the service. I am attaching the photo of boarding pass. Please find it.

Sir me rakesh patial my wife pooja son arnav aaryev we had flight from delhi to chennai at 6.40 am on 22/6/26 we were inside airport at 5.15 and in queue upto 5.35. when our turn comes your staff at counter no 1 says you are late and cannot board on flight so buy new ticket at new price i go to your manager shashank i think that is his name but you plesae enquire his name he talk rudely with me and my wife one hour before flight he refused us. me and my wife small kids harassed by him that stupid don't know how to speak. we had paid money for tickets he says buy new tickets for next flight. please enqire and give our compusation otherwise i have to complaint in consumer court. our cctv footage will be there

Ref:q5vs4v
I am deeply distressed to write you that despite my confirmed booking ticket of your company and timely arrival at the terminal you did not permit me to do so on frivolous reasons that i was late. even when i was talking to your staff i had 75 minutes from the schedule departure and no reason at all was there to deny the boarding pass. your staff were feeling inconvenience to reply me because what they simply kept me engaged to waste more time. i have to write my examination papers tomorrow and your act has put me in trouble. it is most regrettable act on the part of an air company with your repute. i failed to understand why you are playing with your customers by not briefing them the truth and sorting to flimsy reasons and why you take it granted that customers can be made to understand as you try to make them. no, i will let you feel to realize the pain, agony and hardships customer has to face when you do so.

Hello,

We are a family of four travelling with a 8 month infant, and wanted to use the web checkin facility to make it easier for the family and especially the infant at such young age.

I was surprised to learn that the web checkin isnt available for group with Infant, in my view this is utter stupidity as this facility is most needed for families with infant.

Im not sure if this are rules made...

Selling food and beverages is preferred over giving water to a thirsty passenger.

Flight attendant, pratiksha on indigo flight: 339 on july 06 was rude and unapologetic - i waited almost 15 minutes for water while she was selling other food items out of her cart right there in my aisle.

When questioned she reasoned that a passenger had medical emergency. how come she was selling other food items then?

I asked pratiksha to send cabin in-charge, i wanted to know if indigo has a policy which gives preference to selling food over handing water.

However she either did not bother to inform the cabin in-charge or the cabin in-charge did not bother to perform his/her duty. pratiksha did not bring any response.

Pathetic experience...

Respected sir

I was travelling from new delhi to dehradun on 07/06/2016 my flight was around 1300 lt and they cancel flight due to unknown reason becoz of this i miss the meeting . After that they rebooked my flight on same day 1640 lt . For that i have to wait 6 hours on airport .. u airline should provide hotel which was not provided ... in futur i ll nvr ever will travel with the indigo i will rate 0 star for ur airline ...

Dear INDIGO AIRLINES,

This is regarding flight 6E-543.

My sister wasnot allowed to do checkin becuase she was 5mins late, she needs to reach becuase my grandpa passed away. the airport authority "Miss Naddem ada" in Mumbai Airport didnt allow her saying that she is late but in front of her she allowed allmost 10more people and a family of four member for checkin. Now i would like to know if INDIGO follows such rules then it should be applicable for all. what is the reason for such discrimination, that lady was not atall responding to my sister neither helping her to booking another tickets, Simply she said "NO CHECKIN" and she turned her face and talking to others, when my sister requested her and told her the reason of traveling home that lady replied in a rude tone that " I am talking to another passenger, why you are still near counter, i am not talking to you". This was really insulting and i was shocked with such behavior from an Airport authority. she was rude and lacks basic etiquette.

This is a keen request to INDIGO AIRLINES to train their Ground staff as you do for Air hostess.

moreover there was no refund. No help to book another ticket in same airlines as well.

later we spoke to another ground officers, even they felt that Miss Naddenm Ada was wrong, she would have allowed her with other 10members / family.

I do understand the strict rules and even i would like to highlight other Airport Ground officers were polite and helpful. Since Miss Nadeen Ada was head therefore everybody routed my sister to her to proceed for checkin/ futher talk in this regard.

my question is, if Miss Naddem Ada is so strict about rules and regulation then she shouldnot have allowed other passangers. why she was so rude and reluctant to respond. Are we flying without paying off the ticket fare?
Just because of Miss Naddem Ada's arrogance we suffered a lot and it was complete unfair to us since she allowed other fellow passengers for the same flight after refusing my sister to fly.

We are frequent flyer of indigo and we had never came across such incident yet therefore request you to please take an action / look into the issue and assure us not to repeat it.

While travelling to Delhi from dxb today at indigo 5.35 am flight we reached the counter as early as 2.40 am and was on the counter checking in. As ur indigo staff was rudely scolding another passenger I intervened because of it all ur 3 staffs in counter harassed me and kept me waiting and I lost my time to evn eat my dinner prior to fasting.highly rude and when I told I will complaint they had the least concern and were sarcastic.highly disrespectful and very agonising experience
It's like a targeted attack against a woman passenger
I need proper explanation on this as early as possible as this agony should not happen to any other female passenger
5 July 2016
Jeeja Kabeer

Sir,

This is to inform you that I had my flight yesterday Indigo 6E 939 for Guwahati at 7:45 AM (Departure Time) and I reached Airport at 6:54AM and when reached to Check in myself i found that not even a single Machine was working. I couldnot even found a single Indigo executive to help me out there. I immediately rushed towards Indigo members and despite of me saying that I might miss my flight none of your member supported me so that I can check in securely.
But I have to stand in queue and when I reached the counter, your executive said no more checking is allowed.
Later when I described the same to your executive, they asked me to pay Rs. 3200 as a fine/additional amount so that I can board next flight which was at 5:00PM. I paid Rs.3200/- additionally.

I request you to please improve the service quality and get my amount of Rs.3200/- refunded.

My email Id is rpt.[protected]@gmail.com

Dear Concern,

Today morning reached airport at 5.am and reached indigo counter at 5.15am, in front of me one passenger traveling same flight got boarding pass, during my turn to counter they informed me check in closed, check with next counter, I went to next counter that gentleman informed me boarding closed we can't do anything, I surprised within few seconds how it possible??? I need clear feedback as earliest, otherwise We will go for legal action.

Ir,
I am a frequent flyer of your company but sorry to say this that for the very first time i am feeling very disappointed by your company staff.

Sir on 14 june i made a request for cancellation of my two tickets from banglore to delhi dated 25 june 2016 in which three passangers were travelling named as suraj singhal neha singhal and shyam agarwal. i requested the customer care executive to cancel two tickets named as suraj singhal and neha singhal they said ok sir and issued a fresh pnr for shyam agarwal. now today i called indigo regarding the refund process they asked me my pnr no after entering the number they said, sir did you just missed your flight i was shocked i said no sir i made cancellation as i want to travel on 16 of june urgently and their was a fare difference so i booked the tickets from goibibo for indigo flight it self.in response to that he said sir may be you denied to cancel the ticket so i asked him that sir then why dint i receive any other pnr no for suraj singhal and neha singhal more over i dint even receive any sms regarding this 2 passengers i was receiving sms for shyam agarwal only so he said my be sir they forgot to send you the mail and sms.

Sir i request you kindly check the call recording and all the details i provided to you sir.
Complaint no generated today is iybuvj.
Because of your customer care executives fault please don't let your customers pay for that.

Regards
Sooraj singhal
[protected]

Hi, i am dr. santosh kumar bind was travelling for indigo flight no.6E 308, flight was at 8:55am from new delhi terminal 1D to varanasi, i arrived there at 8:15am due to some emergency reason..they given me boarding pass and did not told that i am late, when i went to gate no.11B, they told i am already late and cant fly now...and cancelled my ticket, , when i came to indigo counter mr.AJIT misbehave with me, so please resolve this problem either return money or adjust my seat in another flight...i already complain in new delhi police station at airport too...

Dear sir,

I have booked an air ticket of indigo airlines from ahmedabad to goa & return via make my trip on 17.04.2016. As per the schedule i have booked 4 tickets of indigo for 21.05.2016 from ahmedabad to goa. On the return journey i. E. Goa to ahmedabad, instead of booking for 25.05.2016, by mistake i have booked for 25.06.2016. On the day of booking the tickets are refundable.

On realization of wrong booking, i have cancelled the 4 tickets of indigo airlines from goa to ahmedabad on the same day and that too within an hour.

Though the tickets were refundable, make my trip has informed me (Via e-mail) that there is an airline cancellation charges levy by indigo airlines of rs.2, 250/- per passenger (Total rs.9, 000/-), which is not refundable.

You are requested to inform me about the cancellation charges levied by the indigo airlines for the cancellation of the flight booking. The details regarding my booking is here below;

E - mail id: [protected]@yahoo.In
Make my trip booking id: nf[protected]

Please revert if any more details are required.

This to inform you that one of my friend, has booked the same tickets from goibibo, and the same were cancelled later, he got the 100% refund amount.

Regards,
Pratik joshi
[protected]

Nadah khan, one of your indigo support staff at chatrapati shivaji airport, mumbai did not have an ounce of courtesy while talking to my fellow passenger.
My fellow passenger reached at 7.40am in the morning on 30th june, 2016 for her flight scheduled at 8.20am for nagpur.
Firstly she was not allowed to take a boarding pass being given the statement from nadah herself, that boarding has already started and she will not be able to provide a boarding pass. Being a frequent traveller of this same flight we know that boarding for this very flight starts at 8 am.
Moreover when nadah was asked about what can be done as of the, she did not answer and turned her back talking to one her colleagues and did not even pay attention to what my fellow passenger was trying to ask. She was in a hurry to leave, most probably her shift was over and when we asked her to call her manager, she denied saying that there was no one except her.
I am pretty sure that she wont be the only person handling indigo airlines at such a peak time in the morning at mumbai airport.
Because of nadah, my fellow passenger was harassed and needless to say the main reason i am writing all this is because nadah could have allowed her on the flight which was extremely important for my fellow passenger to board since she had an interview scheduled.
I am not sure how you can compensate for this. You might come up with only a justification mail or just a sorry mail which will not suffice. This type of behavior is not expected from indigo staff. Please do whatever you can and take strict action against her.

1. I, deepak kumar agrawal had traveled by indigo flight no 6e 405 from hyderabad to coimbtore against armed force concession on 28 jun 16. My pnr no was ibwz4q and total fare paid was rs 2353/.
2. Though i reached indigo booking counter of hyderabad airport at 6.30 am but due to long que passengers traveling to coimbtore and raipur was called out of turn to issue boarding pass. I was carrying one suitcase to be booked as check in luggage and the other one as hand baggage. However when weight was checked the weight of suitcase was found 17.5 kg and for hand baggage it was 9.5 kg. The lady at the counter did not allow me to carry hand baggage along with me since it was more than 7 kgs. She insisted to book hand baggage as check in luggage and the total weight of both luggage was calculated as 27 kgs ie 12 kgs excess and charged rs 3600 @ rs 300 per kg. I requested her to allow me to carry hand baggage and charge only for excess weight of 2.5 kgs for check in baggage and 2.5 kgs of hand baggage ie total for 5 kgs but she was not ready to listen and asked me to decide fast. Since there was no option left for me and to miss my flight i paid rs 3600/ at the counter against receipt no [protected] dated 28 jun 2016.
3. It is surprising to note that when i have paid rs 2353/ as air fare for self including luggage charges for 15 kgs as check in luggage and 7 kgs for hand baggage but i was charged rs 3600/ as excess baggage of 12 kgs instead of actual excess of 5 kgs.
3. It is requested that indigo air lines be asked to refundextra amount of 2100/- charged for 7 kgs hand baggage at the earliest please.
Yours sincerely
Deepak kumar agrawal
Mob [protected]

This is being notice that I have booked multipal travel tickets from Indigo airlines from Mumbai to Jaipur, Jaipur to Chennia & Chennai to Mumbai . Due to some other planning of travailing I asked to Indigo staff to cancel me and my husband's tickets from jaipur to chennai only and give me the details of reshdule of Mumbai to Chennai, the person told me cancellation and reschedule charges of 9k some thing. The indigo staff booked my ticket from Mumbai to chennai without my concern and send me mail that payment is pending . I called airlines that why they book and and charging me now as I am not ready to go.They told me that they have booked ticked without charging me and now I have to pay. Or else if they cancel the ticked I need to pay them cancellation charges. I try to book my complaint against the issue but they are not taking my complain and giving me any complain number .my booking reference number isas below

Booking Reference Numeric Booking ID Status Date of Booking * Payment Status
C87T4Z [protected] PAYMENT PENDING 11May16
11:19:05 (UTC) Approved

pls suggest for further action

regards,
Anjali S Dutta
[protected]

Booking reference: wyk8pz
Travel date - 23jun16
Flight no. 6e 135
Flight: from pune to kolkata via bangalore

This is with reference to my travel dated[protected] from pune to kolkata via bangalore on flight 6e-135 at 14:25 hours.

I am a frequent flyer of indigo airlines and always prefer indigo because of its good quality service. However, during my last journey, details as mentioned above, i had the worst experience in any airline. I was carrying one check-in luggage (22 kgs), one small hand bag –carrying a quilt (4.5kgs) and a laptop bag (Hardly 2kgs). As per the indigo airlines baggage rules, the passengers are allowed to carry one check-in luggage, one hand baggage as a cabin baggage and a laptop bag as a cabin baggage.

However, the lady at the airline ticket counter named maariaan (If i remember correctly), a fair lady with a shrewd face, was extremely rude and unprofessional. She compelled me to put both the suitcase (22 kg) and the hand bag (4.5kgs) as checkin baggages and told me that only one laptop bag is allowed as cabin baggage and no extra hand baggage is allowed. I was completely shocked since i travel atleast 20 times a year within india with different airlines and never heard of this new rule. Also since my luggage (22+4.5 =26.5 kg) was more than the weight limit i. E. 15kgs, i was charged an additional amount of rs 3600 (Rs 300 per kg extra for 12 kgs extra weight). I was okay with (22- 15) i. E. 7 kgs extra weight. But, the additional 4.5 kgs was completely unethical and illogical since my hand baggage was used as a checkin luggage. It seems the lady (Mariaan) was more interested to increase my extra weight limit and charge me extra for overweight. (I am not sure whether she gets commission on that or she just wants to harass the passengers).

Hence i would like to request you to kindly look into the matter and let me know why i was not allowed to carry a handbag along with my laptop bag. Has the indigo airline rule changed and only laptop bag is allowed as the cabin baggage and no other hand baggage?

I trust indigo will take proper action so that other passengers are not harassed as above and

Indigo will maintain its reputation and good customer service as always.

Regards
Himadri

28th june 2016
Flight 6e 96

I didnt knew that indigo has a worst management who doesn't know how to respect there customers... I was going to travel from dubai to banglore... On flight 6e 96... Which was scheduled at 11am... And it is said that the counter will be close by 9;45 am.. I reached by 9:30am... And saw the indigo counters and saw the screen showing flights towards mumbai and trivandrum and the rest of the screens were jst ads.. And then i checkd with the "may i help you?"lady in the airport and she contacted the airport staffs and lead me towards the counter andit was 9:45.. Wen i was presenting my passport and ticket for the bording pass... She said me u were late soory its closed... I was like what the hell... I wasnt wasting my time purposly.. I was searching for the small indigo counter towards banglore from the 500counters in dubai airport... Dey didnt even put a screen saying banglore... And wen i said abt this the lady was like she was shouting for banglore passengers at the last minute... And she said me she jst off the screen by 9;45... How can she say that wen i was dere at the counter at that time and i didnt see.. Am i blind or am i deaf to hear when she shouted.. And as normal i pleaded her as i had university exams after 2 days... And its emergency i had to go and this was 10am now still 1 hour left for the flight to depart which was nt yet landed.. Wen i started pleading she jst turned her face and said its is nt my problem u didnt see the screen... We r strict in rules and regulation (Go to hell the rules and regulation of indigo, if they were strict to rules then the 1st rule of every company is respect customers)... And she said me to take another ticket or travel with some other flights... I lost my temper when she said me sry buy another ticket and come because indigo doesnt refund.. As if i ask abt refunding.. I asked abt the seat i booked..
Show some respect to the customers as we r nt traveling free... The money that we have is hard work... As i am a student and same time working... Its nt easy to thing a loss of my 75% salary is gone for this flights ticket... And then they ask me to take another ticket to travel... As if i dnt know that i should take another ticket...
To all my brothers and sisters please dont travel this flight...

PNR - D9Y9NZ
Travel Date[protected]
Flight No. 6E-549

This is with reference to my travel dated[protected] from Mumbai to Chennai on flight 6E-549 at 1955 hours. I did a web check in for the flight and printed my boarding passes from the airport kiosk. Following which I sat in the boarding lounge and waited for the boarding to start at Gate no. 9. The boarding time printed on the pass was 19:20 and it was this time when my friend travelling with me went to the staff and checked about the boarding time to which the staff replied that it is yet to start. We waited for 15 minutes but the boarding still didn't start. As I was very hungry I went on to grab something and after a while the boarding started. I was waiting for the cue to end to get in the line and with an eye on the display board. When the cue ended I went on to the staff showing our boarding passes to which I was informed that the boarding has been closed (all this while Chennai was still on display) The staff did not even bother to give a call for the Chennai passengers even when we inquired the staff about the boarding on scheduled time of 19:20 hrs.

Ultimately I was not allowed to board the flight which I believe was completely due to staff negligence. There were 163 passengers on this flight out of 161 checked in (including 2 o[censored]s) and we are sitting just in front of them even inquired about the boarding on time at 1920 hours but were informed that there has been a delay without an ETA.

Although Mumbai is a silent airport but all the airlines including yours give a shout of the final boarding call, but the staff on duty that day didn't bother to make that announcement. I have the clippings to prove that.

The same I had to reach Chennai and hence had to book tickets in a short notice which costed me Rs11000/- plus a lot mental trauma..

I request you to look into the matter and take appropriate action immediately.

Thanks,
Rushi