IndiGo Complaints & Reviews

To whom so ever it may concern,
this is to inform you that passenger traveling from del to vns pnr no. S59FQL got there boarding pass prior 45 min and passed all the security checkin points. as they moved toward the gate checkin indigo staff said plz move other gate this took an hr to checkin.
in all this. neetu gupta and moksha gupta missed there flight because of indigo staff.
she went again to the counter and asked for complain register they denied it to give her.
they were been badly spoken on airport.
is this the way you treat your passenger and haresh them.
dont you guys speak soft to lady and 5year old boy.
please make sure a strict action is taken.

I have been flying many airlines across the world since maybe 40 years and although my in-flight experience and the on time record of Indigo is appreciated what they put their customer though at boarding is quite offensive and inhuman at times.

They have been boarding passengers into the busses to take them to the aircraft approximately 40-45 minutes before the ETD of the flight, but, not to board the aircraft, to wait on the busses till the plane, which has possibly just arrived, is still under the deplaning and cleaning process.

They also have a standard recorded announcement on all busses welcoming the passengers and “warning” them of a possible wait for a few minutes while the cleaning is completed.

Now having experienced this phenomenon many a times in the past years, waiting between 5-15 minutes was normal and of course the busses are loaded to capacity (meaning, sitting, standing, squeezed)

The most recent experience was on June 16 flight# 6E 339 I was travelling from Mumbai – Vadodara (BOM-BDQ sectors) estimated time of departure 1505 hours, boarding time stated at 1420 hours.

Boarding was announced at 1425 hours (approx) and as usual at first we were thrown out of the terminal with NO BUS available, after 7-10 minutes we boarded the busses AND THEN WE WAITED, AND WAITED…. AND WAITED for approx. 15-20 minutes more AT THE TERMINAL ITSELF with closed doors, packed bus, including a passenger who had a broken hand in plaster and one old lady on a wheel chair.

At approx.[protected] I saw an aircraft which had just started disembarking just 50 meters away from the terminal and I joked with a fellow passenger that this was probably our aircraft. AND IT WAS.

By then many irate passengers including myself had disembarked from the bus and sought and explanation.

After a furious exchange between passengers and the airline staff (reminding me of the 1980’s when cancellations and delays were an order of the day) we were finally hoarded back on the bus and moved to the very aircraft I had mentioned, hearing the same recorded announcement of the possible delay in boarding due to cleaning of the aircraft. We stood at the bus for another 10 minutes and were boarded after 1505 finally taking off at approx. 1530.

I learned that the aircraft bearing the same flight number had come in from Lucknow (LKO) and I checked the online arrivals, it had touched down at 1447 . Why then were we thrown out of the terminal even before the aircraft had touched down.

Delays due to air traffic are understandable and condonable but this kind of INHUMAN CATTLE LIKE treatment to passengers is NOT!

I urge you to take up the matter with the concerned airline authority to stop this unhealthy practice and to try to achieve their ON TIME record on a level playing field using their efficiency rather than putting the passengers through this torture.

I would also demand a refund of fare to each and every passenger on that particular flight sector 6E 339 BOM-BDQ / 16JUN

Indigo personnel removed my permissible hand baggage containing delicate chocolates and put them in registered baggage belt during Dubai Bangalore flight today on 16.6.2016 They had no business to do that since my hand baggagewas totally within permissible weight and dimensions and container only chocolates and it was after security check just before boarding the flight at the boarding gate.
I want an explanation and an apology

Dear sir/madam,
Yesterday (15/6/16) i was suppose to board flight no 6e-637 from patna, which was scheduled to depart at 15:05. I reached at airport at 14:10 but inspite of telling urgency to your support staff they didn't care about timing and delayed the check in process. And at 14:36 they are telling that you can't board the flight. They were only interested in giving seat in next flight at an extra cost of 10k.

I have sent a mail to indigo customer relations yesterday (Case reference no crn-702048-g1f4h3), but more than 24 hours is over and i haven't got any reply to this.

Yesterday i have gone through harresment from ur ground staff, whose behaviour was very rude inspite of knowing the fact that i am travelling alone with infant and till now i didn't get any reply from you.


This was a really terrible and horrifying experience for me and i caused a lot of stress and mental pressure on me.

You are requested to kindly refund my money or issue me a ticket for tomorrow's travel or a ticket voucher in lieu of the above mentioned ticket in order to restrain me from taking a legal stand against your airline.

With reference to booking no X6Q1KV, indigo flight 6E 493 from delhi to ranchi, dated 15/06/2016.

I want to report the unethical behavior of the staff of indigo airlines, as my check in baggage was opened, my bag ripped off and money stolen.

tried to contact the customer care services several times since yesterday but the customer care people are not responding to phone calls .

Attached below are the photos of my bag and boarding pass.

Regards
Dr . Rajdeep Kour
Jamshedpur

I am a passenger of 6 E 608 to Mumbai. Originally scheduled to leave at 9-50 it got continuously delayed and latest position now is scheduled at 11-40. Left Hyderabad at 7 a.m reached Airport at 7-45. Since then waiting for more than 3 hours is not only irritating and expensive but also cause lot of inconvenience. What is the compensation? Bijoy Bhattacharyya

I had to travel from Delhi to Ooty in INDIGO, when i was astonished by the fact that even after checking inn the staff did not allow me to board the flight.Merely 30 seconds difference was been made and they left me and my son by not allowing us to sit in the INDIGO bus which is used to take the passengers towards the plane and took the amount of Rs. 15000 again for having purchasing another ticket.I was shocked by this behavior which intruded me to write this complain.Please refund my money and redress the grievance caused to the passengers.The staff should be kind and accommodating enough to not be a robot and but a human.This was not expected from INDIGO airlines which is known for its good services.
Kindly revert back to my complain.
Priya

Sir,

My son passed out from INDIGO on 9th of october and was placed as First Officer at chennai base and on 10th of october My son went to chennai airport for reporting along with my wife went by 10.10. INDIGO flight. She kept the sholder bag in the check in baggage where she had the jewels three rings, out of which one is a diamond ring and two gold rings. After landing at chennai she found the box containing the Jewel missing valuing one lakh. Immediately my son put up a complaint at chennai indigo office and then he took up the mattter with his captain also. When I checked from Delhi the Airport Authority security told me that it has been done by loading persons employed by INDIGO. I gave a complaint to Delhi CISF also but they said if it is lost from the Airport premises they can help. But as it is lost from the check in baggage they told their inability to check. As it is very sentimental (I gave the diamond as marriage anniversary gift ) to my wife, it is requested that a thorugh investigation may be carried out at Chennai and
Delhi (loading persons) to find out the jewels and the culprit should be identified and punished and the jewels may be returned to us.

Regards

P. Rana Smrithi Rath Jith

I had booked a ticket for ranchi to delhi .While doing the transaction the concerned amount was debited but the ticket not booked.The Airline website showed an error message reading that at that time the ticket could not be booked due to some technical error.
The details are given below-

Amount-8896 INR
Flight -6E 494
Date of transaction-10 JUNE 2016
Transaction id-cb54f34e5ddb[protected]

The amount is yet not received to my SBI account.Kindly look on this matter.My email id is manisha.[protected]@gmail.com

I. Raghavender rao & my complaint has two parts to show how your teams are fleecing the passengers who are normally hard pressed for time & initiate the corrections :
Part 1 : pnr-ybflxj
This incident, i am quoting is dated 13th may 2016 at hyderabad airport, i was to travel to kolkata by 6.15am flight se353, i reached the airport at 4.45am & checked in collected the boarding pass from the kiosk by 5-5.10am & reached the departure gate 25f around 5.25am & since the sitting area was crowded i sat in the opposite side at 25c gate area where few seats were available. At 5.35am i saw the sms mentioning “this is a silent airport & no boarding announcements would be made” & then rushed to the 25f gate at 5.41 am, to my utter dismay i am told the gate is closed & the girl at the counter was asking where i was & she tells me that they wouldn’t send people to other gates to check for the passengers ever, which is the case in most cases including the indigo. During my sit in period i haven’t heard “ last call to the flight” that took place and no one called our name to board (Which i see usually happen). On my protesting the girl on the counter took my boarding pass & told me she will put me on the 8.45am se 599 flight & escorted me & other passenger who came late & missed the flight to security area & our tags were ripped off and asked us to go out to the indigo counter for tickets & till i reached the counter i had no inkling of buying the new tickets but hoping that indigo is accommodating me in the next flight with some nominal cancellation charges, as i was holding the boarding pass but to my surprise she took the boarding pass & asked me to pay 5270/- for issuing new ticket & when i protested she told me only few seats are left take it or leave it, then i was compelled to first get the ticket as i had to reach kolkata urgently.

Part 2 : pnr-ybflxj
Having got the electronic ticket i was guided by the girl in the counter to the kiosk( self check in ) where i was to collect the boarding pass for the next flight which was scheduled for 8.45 am, but when i took the boarding pass the departure time mentioned was 9.00 am, it took about 10-15 minutes for security check & another 5 minutes to reach the gate # 25b, i get an sms about the flight rescheduled to 9.35am & after sometime this got further delayed to 10.05 am & we reached the kolkata airport at 12.00 noon.
In part one of the story you penalized me by charging me rs.5270/-( passenger with boarding pass sitting in the waiting area) by not announcing the final call & not checking with other seating areas which are all boarding the indigo passengers – delhi & blore.
In part two: having bought ticket again & waiting for the boarding since 6.30 am after your repeated rescheduling of the flight & finally reached my destination after midday & i reached the office only post lunch which cost me about 15000/-. I want to know your stance on this issue & how indigo company is going to reimburse my loss because of the flight delays.
This is a clear case of how you are trying to promote your on time arrival, boarding & departures by fleecing the passengers & when ever you are faltering on the departures you don’t pay us for delay & you don’t even serve a complimentary meal for such customers. But this time i want you to absorb my costs for your delay & nothing less.

I am deeply disappointed by your unruly behaviour, disallowing me at the nick of the moment to board a flight and overcharging me by 11, 000 inr of my hard earned money.Your staff spoke very lowly of vetereans who have served armed forces.Your whole organiation looks devoid of any values and you are simply in the buisiness of making money by arm twisting.

Hi,

I have booked indigo flight throgh makemytrip on 27.04.2016 vide booking reference no. Hcm77n, booking id[protected] from kolkata to mumbai.
Date of journey was 12.05.2016.

Ticket was cancelled on 11.05.2016. Airline (Indigo) has confirmed that they have forwarded the refund proceed to makemytrip. But refund of rs. 3254 is not received till date.

Passanger details: mr. Dhiraj kumar dubey (Adult)

Please do the needful.

Dhiraj
[protected]

My flight was delhi to pune 6E 677 on 12/06/16 and boarding time was 25 minutes prior, I reached counter at 2:00am and departure time was 2:35 but due to uneducated and undisciplined staff they did not allow me to go even i spoke to manager he did not listen my problem and given tax coupon for some of the amount deduction.

I asked him 10 minutes are left and there were no crowd on the floor so i can reach within 2-3 minutes but he did not allow me to go and he was talking like he is the boss of this organisation.

They forced me to book another flight i pleaded them almost 1 hour but nobody listened to me.

Whatever the amount they would have taken for another flight i want that back in my account.

My another flight no was 6E 643 and seat number was 8D name devender kumar.

Staff who all were involved into this was : Indira customer service, Manjit supervisory and manager. Manager do not have sense how to deal with customer we people are spending thousands of bucks and treated like fool this wont be tolerable.

Improvement Area:-
1) Keep complaint box at airport so customer can directly talk to them
2) There are no bus for pick up from terminal 3 to 1 thats the main reason i was at terminal 3 and 1:30am but due to bus service i reached at 2:00am

I want my money to be refund within 24 hours

Flight Departure of Bangalore to Pune was at 16.10 and because of heavy traffic (we were stuck for 2 hours) we reached the security check in at 15.35. However the baggage check in had closed and we were denied entry.
We requested for seats on the next flight by adjusting the air ticket of the currently missed flight. However, instead of offerring to help us by charging us minimum fares and making arrangements swiftly, they were asking for 11, 000/ per person and we were a group of 10 people.
Instead of deducting the previous amount and giving us tickets for next flight, they asked us to pay around double the amount of a one way ticket.
The reason for such exorbitant charge was they were considering our round trip charges. They should have understood we missed only one flight and not two.
When we asked for a complaint registration form they did not have any. The receptionist was not able to give any information and nobody was ready to assist.
This is criminal on part of Indigo to charge exorbitant rates to their own customers when the problem was a genuine one and we were ready to avail the same air service. Considering the large number of people they should have made arrangements for us at the rate of a one way fare.
I am not happy with this fare calculation and service that IndiGo has come up with.

We reached the airport an hour before the scheduled take off and managed to get the boarding ticket in the next 10 minutes even after being asked to change two counters. At counter 2 where we started loading the baggage for check-in their was a moment of silence and the women sitting on our opposite side started wasting time by weighing our bags and not proceeding with the tagging and sending through the conveyor belt, we stood for another ten minutes waiting for her to stamp it and send our bags but however we were asked to go to another counter, the women there, third counter by now was chatting on her phone before she could listen to us, time on the other hand was running out and I am sure the staff would very well know that, having spent 30mins in moving from counter to counter we found out that our bags could no longer be taken in and they told us that the status was “Negative” in some jargon which we were unable to comprehend. In a very sluggish and unperturbed manner the ticketing lady said that “we are not able to take your bags please try for the next flight!” Knowing that there is still 25 mins for the flight to take off we were appalled. We started requesting if she could do something, she suggested speaking to the manager again knowing that the time is ticking and flight takes off in next 20 mins, (people have started boarding by now). There was no last call to the flight that took place and no one called our name to board (which I see usually happens). It was a very edgy situation for us and we definitely needed some good advice. After speaking to one of the managers and telling him our situation he advised us to directly take our baggage to the security check and start boarding the flight. We did that and after crossing the security with a luggage weighing 45+21 kgs (which is not even allowed) we had a ray of hope but after reaching the gate we saw that it was closed, we looked at the time and there was another 10 mins left for the flight to take off. The attendents did nothing but talk to one another and waste time; we had lost hope by then. She asked us to buy the next flight tickets. Our tags were ripped off and we had to go back and re book by shelling out more than half a lakh worth of tickets for the next flight which of course we could not afford.
It is not about that we missed our flight, it is not about the money that got wasted but it is the management that was so inefficient and inhospitable that even after knowing that the passenger has a good 30 mins to board the flight they waste it in calling and discussing with each other. A situation that they deal in their day to day routine but was our very first experience. We were three passengers based out of Delhi and had a flight to Hyderabad at 8:50am. Having reached the airport at 7:50am and received the boarding pass by 8:00am we had struggled the next 40 mins just to get into our flight which we could not achieve. At least they could have asked the two o[censored]s to take the flight and leave the luggage or given a better advice instead of ruling us out and completely ignoring our being there, I saw many indigo staff walking around but no one would even bother to address or resolve our problem where instead they should have made sure that in that nick of time passenger gets the best. For them the best they could offer was another flight ticket worth more than half a lakh. Did you also win a better last minute offer on the ticket that we lost?

I had travelled with indigo flight 6e-633 (7:50 am) from chennai to kolkata, and further in connecting flight 6e-344 (11:50 am), pnr no wcwr6q on 27th of may, 2016. I was carrying a porcelain coffee mug (A souvenir from my alma matter iim, ahmadabad), and a flower vase, which were kept in my check-in luggage.

On my request the luggage was even labelled as containing fragile item on chennai airport. However when i received the bag, the mug was completely broken.

Now i understand that it being a fragile item, a porcelain item breaking is no big deal. But i clearly saw your people mishandling my luggage on kolkata airport.

It happened so that, in my flight from kolkata to ranchi, i was given a window seat and i could see my luggage when it was being loaded from the window. To my surprise, your people were throwing the bag like any other luggage (Mind it that the luggage still had the fragile label on it). Rather they simply dumped it down from the trawler on the ground as if it was some potato sac, and then simply threw it on the conveyer. What was even more surprising to me that there was a person who looked like a supervisor of the ground crew. Even he seemed to be ignoring the matter.

I ask you a simple question, if you can’t take care of the fragile items of the passengers, then why don't you simply say it. Why convince the passengers with the mumbo - jumbo of putting special labels and stuff.

I know that it’s too late to complain, but its because i was working in an area, where there was no net connectivity. I have travelled with you in the past as well, but i realize that indigo no more stands for the customer first attitude it started with. Sorry to say that i have to rethink my options when i fly next.
A disappointed customer
Prafulla bhardwaj
Indian institute of management, ahmedabad
[protected]@gmail.com
Mob - [protected]

Dear sir

Today (11/06/2016) i travelled from vadodara to delhi in 6e 162 and my booking reference is ob73hg.

- pilots forgot to on the nob to maintain the pressure in flight when pressure was out of define ranges.
Pressure was out of control and i was facing problem in breathing because of pilot mistake only - they can not play with our lives.
- not maintained temperature during take off even after 15 minutes of take off passengers were suffering from hot environment


Provide 24 hours pressure monitored data if i am wrong and same for temperature.


I am going to put this activity of indigo in court.

Amardeep

Delhi

I'm a regular traveller but this is he last time I'm flying with indigo, this is the first time I've ever heard in history that laptop bag and hand purse are also considered carry-on, how do they expect us to pack 7kg including our laptop bag they are basically telling us take one jeans few shirts and that's it if not we are going to charge you 300 per kg ridiculous, I regret booking with this airline, spice jet, jet airways any other airline is far better than this ridiculous airline .. Please do not fly with this company, they do not deserve our money ..

Dear colleague,
I booked flight from hyderabad to delhi on 04jun2016 scheduled dep: 12:10 pm. I reached boarding desk to collect boarding pass 4-5 min late. My wife and infant was also traveling along with me. Due to family and infant there was delay in 4-5 min to collect boarding pass, even upon sincere request request indigo has not allowed us to board the flight and there was still 40 minutes left to board the flight. We made sincere request to allow us to board the flight indigo does not considered us to provide boarding passes to board the flight on humanitarian basis. They made us to book next flight scheduled dept:14:40 and charged hectic amount of 12, 000 rupees. We feel that indigo could have allowed us to board our first booked flight and feel that indigo cheated for more amount. We request you to please investigate and provide us right justice.

I M MEENAKSHI KUMARI MOBILE NUMBER-[protected] AGENT of ITZ I have made a flight tickets PNR NO-Z7UKGS DELHI TO JAMMU with the name of
Mr PARM NAND (ADT)
Mr SHRI RAM (ADT)
but there is mistake in name of customer
correct name are
Mr PARMANAND (ADT)
Mr SAHI RAM (ADT)
I have called to customer care yesterday and today,
yesterday they said name will be correct but today they said that name can't be correct. so please take it seriously and correct the customer name.