IndiGo Complaints & Reviews

Hi.
My name is ashish bhansali and i was traveling from ahmedabad to bangalore from indigo airlines flight no 6e 531 on 24th june my pnr no i4eu8y, when i landed bangalore airport i went to collect my luggage from baggage belt, i saw my luggage was completely damaged and my clothes & stuff were visible at that time, i went to indigo office in airport first one of the staff his name called elias he was very rude to me and offered me 200 rs compensation & close this complaint, i said i can't go out with this visible bag then he was like i will wrap and give you that bag take and go. I was very upset with his words i paid 6000/- ticket price then can't i afford 200 rs, then i requested them to connect me with your higher authority they called them in front of me only but they took detail from staff and just kept me waiting they didn't call me till i was waiting for more than one hour, then later they called me and one of his executive his name niranjan promised me that company will provide
Cab from airport to your home and i took ur complain and personally follow up on that case and in 10 min after that commitment by niranjan i got one more call from indigo office that they can't provide any cab and at the moment we can't do anything i[censored] want to stay at airport only or u can go home we can't do anything, after waiting for more than two and a half hour i came home with that damaged visible luggage.Indigo airlines they always tell that we are very good service provider we are number one etc.. All lie, they just play with people's sentiments they are just duplicate. I seriously felt very bad jack & jones bag worth 3000/- was totally scrapped i paid 6000 for air fair and 3000 for baggage i am just feeling like lost everything, very bad experience with indigo airline, i boarded with lot of excitement & landed with disappointment with brand new damaged bag, thanks to indigo airlines, they should run local bus service not airline company because their staff in airport talks like cheap bus service staff

On 21 june 10:16 pm, i had booked ticked in indigo and rs 5768 amount debited from my sbi account. My transaction id: 6e8c8258473320160621053953. I didnt receive itenary for the same. I told customer care to refund money and till now amount is not refunded. I had even provided my sbi ifsc code details etc but no response received. However its been 4 days and amount is not credited to my account.

I was scheduled to travel on flight no. 6e 109 on the 13th of june from delhi to bengaluru with my daughter. Since we live in noida, i had done a web check in, so that we could arrive in time for boarding. The flight was to depart at 6.20 and i was in the airport baggage drop in queue at 5.30. I told the indigo staff at the entry that i was going on the bengaluru flight, he said, "yes, this is the queue". I presumed that this was the queue for the flight and stayed in the line, though it moved slowly, as there were only 4 indigo staff members manning the counters. I have always seen airline staff calling out the flight numbers and helping passengers move forward, for those who had to hurry. This day, conveniently, there was no mention and when i reached the counter to drop off my bags, the lady, babika without much of a glance said that i was too late and could not board the flight. It was 5.45 after standing in the queue for about 15 minutes!! Boarding gates close 25 minutes before and even without the indigo staff help, i would have still made it, as there was no queue at the security. She asked me to go to another counter and that i would be put on another flight. I did not protest much, as i thought i would just be put on another flight. Only when i reached... Did i realize that this was actually a racket. The lady at the counter seemed to be quite used to passengers coming who had "missed" their flights!! I was told that i would be put on the next flight, but i just had to pay rs16, 800. This was indeed shocking, as i had already shelled out 9, 818 for my actual tickets. So, was my trip to bengaluru cost me rs 13, 300 each! And for what? Since, the government had stipulated that if airlines overbooked, they would have to pay twice the amount as cancellation fee, indigo airlines had conveniently found a loophole and was fleecing the passengers again!! There were quite a few people who had "missed" their flight that day and i am sure indigo airlines made a lot of money that day!!
I finally booked on the flight next day, for which i had to shell out an additional 8, 800 that included a rs 3, 200 "penalty" for each ticket because the airlines had to book me on another flight. I have not heard of anything more ridiculous than this! Apart form this loss, i had to cancel my flybus tickets to mysuru, take a cab back home, all amounting to a total loss of 12, 500.

Apart from the inconvenience caused, i would also like to report the rude behaviour of the indigo staff members.
I have been in touch with a family lawyer who said that i am justified in asking for a refund from indigo or legal action can be taken. What is worse that, on the flight next day, i heard a friend mention how the previous week she was late, reached the airport just 15 minutes before take off and since she "knew" someone working in indigo airlines, she was allowed to go straight to the aircraft without so much as a security check!! What are we doing here, compromising national security?

I think it is the duty of service industries to provide service and not harass the consumers. I expect immediate action to be taken and my money to be refunded. If you need any documents from my side, i can provide them. My passenger pnr is c36m9l

Divya pandanda

The Indigo Flight no 6E395, Mumbai to Kolkata scheduled departure dated 24th June at 17 hours was cancelled . It creates highly inconvenience to the passengers who booked 4 months before . No passenger book for joy ride, but for some essential works. Cancellation due to any reason shows mismanagement in that Air Lines. The passengers must be communicated at early stage . They should be compensated too.

PNR- UCQS8Q - Jaipur Mumbai - 23.06.2016 & Return Mumbai-Jaipur.
I was denied Boarding Aircraft by Staff at 4.55 am in spite of Web Check in saying the Doors have Been closed and Flight ready for take off before Scheduled time without prior intimation.
In spite of many request I was denied Boarding and was assured to be accommodated in the Next flight at 8.45am.
The Flight Departed at 5.13 am (as per details available on Net and also stated by the Staff.
FLIGHT DETAILS

(6E) INDIGO 218
Arrived On-Time
Last updated more than 3 hours ago
TRACK THIS FLIGHT ON A MAP
DEPARTS THU JUN-23-2016
JAI - JAIPUR, IN
GATE RUNWAY
SCHEDULED SCHEDULED
5:30
IST
AM
N/A
ACTUAL ACTUAL
5:13
IST
AM
N/A
DEPARTURE GATE
N/A
TERMINAL
2
ARRIVES THU JUN-23-2016
BOM - MUMBAI, IN
GATE RUNWAY
SCHEDULED SCHEDULED
7:10
IST
AM
N/A
ACTUAL ACTUAL
6:52
IST
AM
6:48
IST
AM
ARRIVAL GATE
N/A
TERMINAL
1B
BAGGAGE
Seat in the Next Flight denied without payment.
Pl. Take action for before Schedule departure and Refund of full Ticket Reimbursement or else Matter shall be Taken to Consumer Court.
Ajay yadav

My luggage was tampered on 20.6.2016 at jaipur or at Kolkata airport while returning to Kolkata by flight 6E 829 my luggage was badly damaged and when I asked for the higher authority the staff started making all excuses to avoid my claim I therefore request you to compensate me for my losses to my luggage was of 5000rupees and the officer on the airport gave me a wrong email I'd also which I felt was harassment to customers I had also given a written complaint at the airport but have not

I am regular airline traveller between Thiruvanthapuram and Delhi. I have been using the same check-in baggage for almost 6 years now in every airline including indigo. Whenever I go to Kerala and return, I use Indigo airlines. But my last trip from Thiruvanthapuram to Bengaluru was very harrowing experience. I felt cheated and humiliated. They charged me with Rs 5400 telling it was excess in weight. When I asked them if i could change it into cabin baggage by taking out extra weight and making it 7 kilograms, they refused it. Passenger PNR T7S8PC. Carrier Indigo 6E-408, travelling date June 22, 2016.

On the same day, when i boarded Indigo flight from Bengaluru to Delhi with same luggage, I was allowed for changing this to Cabin baggage and my excess weight was only 2 kilos which cost me only 600. Passenger PNR FEP99U. Carrier Indigo 6E-126, travelling June 22, 2016. Why there was discrepancy of services at both places with same carrier. I request serious action be taken against Thiruvanthapuram Indigo employees who did not cooperate and please refund my money be refunded back immediately.

The second employee at the Indigo counter at Benglauru understood my pain and cooperated with me and suggested me what to do for resolution of my problem. So same carrier, 2 experiences. I need refund of my money.

Dear sir,

I boarded a flight from amausi (Lko) to indra gandhi airport (Del) on sunday, 19 jun 2016 which leaves at 22:15 (Flight 6e-447) with my husband and 2.5 year old son. Journey was going smooth as my son was sleeping during the initial 35 mins of the flight and we knew it is a short duration flight of 45 mins as announced by the fa (Flight attendant). But as soon as seat belt sign was on, my son woke up due to air pressure feeling and ear pain and started screaming. We thought the crying is due to ear pain unless he told that he wanted to pee. We asked the flight attendant but she stopped us by saying that "seat belt sign is on" and due to safety reasons she cannot allow him to pee in toilet. My son was adamant to use the toilet only. All the passengers were watching the outcry of my son and the cacophony that was happening and we were continuously requesting the fa to allow us to use the lavatory for my child. My son was yelling so much that he might have fainted in another 2-3 mins but fa did not allow us.
To my surprise when i discussed this incidence then i got to know that in case of extreme emergency fa can't stop us and have to tell the safety measures while using the lavatory.

Being matured citizens we know that it was flight attendant's responsibility and duty, that's why did not fight with her but just want to ask a question "who would have been responsible if anything wouldhave gone wrong with my child"
Sir, its my request to you that fas must analyze the case of extreme emergency situations as you cannot guess the nature's calling and at is it can lead to fatal harm to health. "


Prerna goel
Flight 6e-447
Seat no 27 (D, e, f)
Dob: 19 jun at 22:15
Pnr :y8s8qc
Email id: [protected]@gmail.com

I have booked a flight from bengaluru (Blr) to kolkata (Ccu) with indigo airlines with journey date on 20-jun-2016 for the flight 6e339 with departure time at 0620. I checked in at the indigo counter at 0530 and the check in closes at 0535. As i had excess baggage of 4kgs i was asked to pay extra money and was required to stand in another queue to make the payment. Upon successful payment i proceeded to the security line which is too long. I finished the security stamping and proceeded to the respective gate. By the time i reached the gate the time was 0605 and one of the indigo crew members refused to let me board the bus claiming that i was 5 minutes late. I requested her explaining the situation and i said that the bus was still waiting at the gate, but she refused me to let in. Later when i was asked to book another ticket for the next flight i came to know from the indigo staff that the bus can be boarded till 0610. I was late because of two reasons. The indigo staff were roaming around the airport to get the balance amount that i have paid for the excess baggage and secondly the because of the queue at the security check. The indigo crew didn't respond properly and talking to some one else over phone till around 0615 while i was profusely persuading her to let me board the bus which is waiting outside the gate for which she didn't respond at all. I had lost the fare of the ticket and had to book another ticket with higher fare. Kindly do the needful. Thank you.

Hi
This is to inform that i travelled by indigo airlines flight 6e 457 pnr no y6yi2v from hyderabad to agartala on june 19th, 2016. I checked in at the airport 1 hour 15 min prior to departure. On checking in at the counter i was informed that my luggage was overweight by 1 kg and that i should take out 1kg and put it in my handbag. I was not informed about the charges also which i found out later was quite minimal.In the meantime my boarding pass was printed. Thereafter as i did the needful and put my luggage in the counter weight machine, i was all of a sudden informed that luggage check in has closed. Thereafter i was informed that my luggage would be sent by the next connecting flight which is on june 20, 2016 and could be picked up at agartala airport. On informing them that i have to report at my job posting location the next day june 20, 2016 at ampinagar which is 80km from agartala and all my official documents are in the bag, i was asked to talk to the service manager. When i talked to the manager his behavior was extremely rude, uncourteous and arrogant. His exact lines were "either board the flight or stay here looking after your luggage." this is very unbecoming of a service manager of a leading airlines. Thereafter on arrival at agartala airport i informed the matter to the indigo customer care people and they took up the case and asked me about my luggage details like color, make etc. Thereafter i was informed that i would be receiving my luggage on the following day ie today. When i reached agartala airport today to receive my luggage then much to my astonishment i found that someone else's luggage was sent to agartala from hyderabad instead of mine. And i am yet to receive my luggage. I have been informed that i would be receiving my luggage tomorrow ie june 21, 2016 and still waiting for it to arrive.In the meantime i have not been able to report at my job location as all my official documents are in that bag. Moreover i had to make additional hotel bookings in agartala due to no fault of mine. So kindly look into the matter as soon as possible.

Regards
Mreeganka pratim das

Dear sir,

M sushil sharma m 80% handicapped hu mera ek pair nai h
Maine apki flight 6e 155 se 08/05/2016 ko delhi se mumbai ka safar kiya mera pnr no. C7deyc ye hai.
Is flight m mera luggage kharab ho gya or uske andar rakha ek card ka bhi nuksaan ho gya jiski wajah se mujhe kafi dikkat hui or mujhe dubara ana jana pada.
Maine apne luggage kharab hone ki shikayat turant hi waha mouzud apke indigo karamchari ko ki waha par us time apke 3 karamchari mouzud the or unhone meri shikayat bhi darj ki or fir mere luggage ko kam chalane layak kiya staplar pin laga ke.
Or fir morning mai maine use thik kiya kam chalne layak.

Hello Indigo Team,

I booked 2 tickets early in the morning,

1. Bharat Shah - PNR No. 6E-UB88WJ
2. Honey Shah - PNR No. 6E-M3BCMB

I had reached the counters at 5:30 am after getting my bag secutity checked and all to catch the flight for 6:45 am. But i was not give in the boarding pass. As i suppose your flight was over - booked.

Your ground staff was very rude; they harassed me and also misbehaved at the airport. Even after knowing that i have my baggage was security checked. They did not let me check - in.

This was a really terrible and horrifying experience for me with Indigo and i caused a lot of stress and mental pressure on me as my uncle had Heart Attack in Ranchi and very big problem for us to not getting to flight and this is not a normal thing for us, i'll try to do very big complaints to your website and also in Social Media Google, Facebook, Twitter as Indigo had many problems and not give us refund and also not provide other flight to connect us!

I kindly request to you to refund my money. Please feedback me as soon as possible so i can provide my details in brief! I attached 2PDF that'll help you to process refunds!
Please let us know soon.

Mobile Number: [protected]
Email: pranjal.[protected]@gmail.com

Thanks
Pranjal Shah

Sir
I was done my ticket of indigo flight from udaipur to chennai by my card at 18 june 2016 the amount of 2062 ruppes detected from my account num but booking was not done so plzz help me sir my account num is [protected] and my translation id num is 64eabd63b5b[protected] i have already complain the indigo customrcare but not given proper solution

On 19/06/2016, i travelled from kochi to hyderabad in indigo flight 6e-778
My pnr no.- q572vl
Seat no. 16 a, 16b, and 16 c with one infant

I lost one ladies hand bag (Black colour) small size kept below seat no. 16a (Window seat).In fact we forget to take the same from flight when we get down at hyderbad airport.

Small ladies hand bag contains one micromax mobile and ra. 3000 to 4000/- and few small items.

Please locate the same and hand over to me

Regards,
Vijay george
[protected]@gmail.com
Mob-no. [protected]

Sir, I had confirmed ticket for 4 passengers mumbai to kolkata in 6E207 on 11/06/16 PNR No- S7RLQC. Plane timing was 5-40 am. I reached airport at 4-55 am and after waiting in que i reached at counter at 5-10 am. But it denied to issue boarding card and told me it was late by 10 minutes. So, after request issued fresh ticket in next flight 6E319 by charging Rs. 36, 840/- with same PNR for 4 passengers. In 6E 207 it was vacant seats. But my old ticket's balance refund amount after cancellation was not refunded to me. It was very in convenient to my family.
It is therefore requested to refund my cancelled old ticket in 6E207 PNR No- S7RLQC to my CITI bank card No- [protected] in the name BIKASH KUMAR META under advice to me through email, my mob No- [protected]. I am a very regular customer of Indigo.
Thanking you,
BIKASH KUMAR META

My mother, Asha Attreya mother of Sqn Ldr Ashish Attreya, was travelling alone from Bengaluru to Jaipur under "Armed forces personnel" quota on 19th June 2016. Her flight (6E 469) was on 17:20 and on 16:15 she was in queue. The moment she arrived on counter that lady said "counter close". Nobody allowed her to board her flight. Finally we had to take another flight on our own expenses. This is highly un appreciable for such a renowned company. Now who will bare this expense?? This is not her fault if your queue was so long.

I bring your kind attention that i have issued bording pass of flight no6E 929 at about 1.30, my flight time was 2.50. I was waiting to bord flight but no anouncement has been made & no final call when i told them at 2.30 pm what hapen why u have not started bording your staff told me that u r late, there is no sign bord also, several passanger have similar complaint & last year my brother also face simmilar situation... When i complained they ask me for extra money for the difference to bord the next flight ... This is not the way to earn money for indigo ... & hopeless staff no body was at the counter when i wanted to bord . i waited on counter for 10 min. Hope less way to earn money ...please reply fast other wise i will take leagle action ...

To whom so ever it may concern,
this is to inform you that passenger traveling from del to vns pnr no. S59FQL got there boarding pass prior 45 min and passed all the security checkin points. as they moved toward the gate checkin indigo staff said plz move other gate this took an hr to checkin.
in all this. neetu gupta and moksha gupta missed there flight because of indigo staff.
she went again to the counter and asked for complain register they denied it to give her.
they were been badly spoken on airport.
is this the way you treat your passenger and haresh them.
dont you guys speak soft to lady and 5year old boy.
please make sure a strict action is taken.

I have been flying many airlines across the world since maybe 40 years and although my in-flight experience and the on time record of Indigo is appreciated what they put their customer though at boarding is quite offensive and inhuman at times.

They have been boarding passengers into the busses to take them to the aircraft approximately 40-45 minutes before the ETD of the flight, but, not to board the aircraft, to wait on the busses till the plane, which has possibly just arrived, is still under the deplaning and cleaning process.

They also have a standard recorded announcement on all busses welcoming the passengers and “warning” them of a possible wait for a few minutes while the cleaning is completed.

Now having experienced this phenomenon many a times in the past years, waiting between 5-15 minutes was normal and of course the busses are loaded to capacity (meaning, sitting, standing, squeezed)

The most recent experience was on June 16 flight# 6E 339 I was travelling from Mumbai – Vadodara (BOM-BDQ sectors) estimated time of departure 1505 hours, boarding time stated at 1420 hours.

Boarding was announced at 1425 hours (approx) and as usual at first we were thrown out of the terminal with NO BUS available, after 7-10 minutes we boarded the busses AND THEN WE WAITED, AND WAITED…. AND WAITED for approx. 15-20 minutes more AT THE TERMINAL ITSELF with closed doors, packed bus, including a passenger who had a broken hand in plaster and one old lady on a wheel chair.

At approx.[protected] I saw an aircraft which had just started disembarking just 50 meters away from the terminal and I joked with a fellow passenger that this was probably our aircraft. AND IT WAS.

By then many irate passengers including myself had disembarked from the bus and sought and explanation.

After a furious exchange between passengers and the airline staff (reminding me of the 1980’s when cancellations and delays were an order of the day) we were finally hoarded back on the bus and moved to the very aircraft I had mentioned, hearing the same recorded announcement of the possible delay in boarding due to cleaning of the aircraft. We stood at the bus for another 10 minutes and were boarded after 1505 finally taking off at approx. 1530.

I learned that the aircraft bearing the same flight number had come in from Lucknow (LKO) and I checked the online arrivals, it had touched down at 1447 . Why then were we thrown out of the terminal even before the aircraft had touched down.

Delays due to air traffic are understandable and condonable but this kind of INHUMAN CATTLE LIKE treatment to passengers is NOT!

I urge you to take up the matter with the concerned airline authority to stop this unhealthy practice and to try to achieve their ON TIME record on a level playing field using their efficiency rather than putting the passengers through this torture.

I would also demand a refund of fare to each and every passenger on that particular flight sector 6E 339 BOM-BDQ / 16JUN

Indigo personnel removed my permissible hand baggage containing delicate chocolates and put them in registered baggage belt during Dubai Bangalore flight today on 16.6.2016 They had no business to do that since my hand baggagewas totally within permissible weight and dimensions and container only chocolates and it was after security check just before boarding the flight at the boarding gate.
I want an explanation and an apology