IndiGo Complaints & Reviews

I booked flight for 5th march 2016 from bangalore to nagpur (6e 435) i paid for extra luggage also they issued us boarding pass inspite of all these formalities got completed i was unable to board only because of ground duty staff. There was no announcements on airport and i was stuck up in the security check, they gave preference for the passengers of delhi flight but not me as both flights were on same time. As soon as i reached to boarding gate lady told me that flight already departed and one of my friend who was in flight he called me to come quickly as flight is ready to fly but she didn't allow me to go and if flight was departed already then how my luggage will come back within 5minutes through air? I think they did it purposely. I booked same flight for next day and they charge for that also. It was worst experience both financially as well as mentally stressful as being a girl i am alone in new city and paid extra to live there for whole day but indigo airlines does't care about what kind of torture they gave to their passengers they only meant for money.In future will never opt for this airlines. For any action taken on this issue i provided here my pnr no. S33qxr but doesn't expect much from such a ridiculous airlines. Refund of money is like a dream for me but atleast indigo customer care authority will read this and will give better facilities to its upcoming passengers that's all i want.

Del. [protected]@goindigo.In


Dear sir,

This refers to my one purple baggage (Containing - one big amplifier, 3 microphone, one extension cord, few microphone batteries, one charging cord, one usb cord etc) held up by you all for security reason on 6th may 2016 at delhi airport while travelling from delhi to kolkata via flight no 6e 299.

I had given in luggage and informed them about its contents – they put up a fragile sticker on it. We had just arrived from indore at 1830 hrs from flight no 6e 737 indigo after having our holy tour o[censored]jjain at “singastha kumbh” along with several friends and relatives.

I authorize you all to break open my purple baggage and verify its contents and hand over to indigo staff so that we can collect it from kolkata.

Thanks with best regards.

Yours faithfully

C. K. Ganeriwal
10/1e, diamond harbor road.
Kolkata 700027
Mob - [protected]

Attached - boarding pass, passport, pancard, aadhar card, baggage photo,

Pnr no TFGTVK as I got an car accident inform customer care that i will be delayed by few min in boarding, but when i reach to the check in counter at terminus 1d, new delhi, attendent karisma and manager puja do don allowed me to inter and forced me to buy next flight tickets
when i purchases next flight ticketr flight was delayed by 3 hrs due to tecnical fault

I WANT TO SAY THAT DUE TO ACCIDENT I WAS DELAYED BY 5 MIN THAT MANAGMENT DO NOT ALLOW ME TO CHECK IN AND WHEN YOUR FLIGHT WAS DELAYED BY 3 HRS IN WHICH I HAD LOST MY CAB

I NEED PAYMENT FROM INDIGO 3090 TICKET +2000 CAB =TOTAL 5090 REFUND


REGRDS
DEEPAK SINGH
[protected]

Email id — ankitj. [protected]@gmail.com
Mob — [protected]& [protected]
Pnr no - g54dpi
So many times i called you and mailed you
But still the problem is unresolve
More than two months has passed but still such a big airline company is not able to solve my problem... Its a shame for you guys..
I dont know it matters for you or not
But it irritates me a lot... As i m finding the other way to complain for this but i m unable to find the bew way..
So revert me for dis and make it resolve

Indigo airlines has started a new technic to fleece the flyers, i was flying to Pune with my family on PNR number T3B6VR. first we were told to go to a separate counter for which they said is exclusively for Pune Check in and when we reached there we luggage we were simply told to buy the tickets for the next flight? why ? the flyer ahead o[censored]s was given boarding pass and we were told to take the next flight and were asked 21000 as tickets and the 12, 075/- paid for existing tickets were not being adjusted for this new tickets.
this is how Indigo airlines is fleecing customers. this is my formal complaint against them

I travelled on10 th may'16 with my 1.5 yr old baby pnr-lbbzft rpr to del.
1. Reached more than 2 hrs early to airport, and asked for assistance at reception which she was unwilling and asked me to leave baby outside and chech in luggage by myself, after several requests she gave one
2. When reached with assistance provided denied giving boarding pass as i didnt come without assistance.
3. Asked me to pay 12000 for next flight while giving passes to others of same flight
4. Charged me for babysbaggage which was allowed for baby and even didnt allow me to take to cabin
5. Had to drop baby bag
6. Need compensation of 100000rs for the loss and mental trauma

On sunday 8th may 2016 i was travelling through indigo from mumbai to udaipur when i reached at airport i was 55 minutes prior to check-in but due to security checking i reached at checkin counter 40 minutes prior.The counter executive had just refuses to issue the boarding pass.There was no fault of mine to being late but the not a single ground staff person had helped me out..they fully refuses to accept me at that flight and clearly said to purchase another ticket for tomorrow by payout 3000rs. At the end i have to purchase another ticket..it means i had paid twice for the same flight to travel through. Although i asked them will i get refund of some amount for that ticket then they clearly said no no thats not our fault. Tell me this is all the criteria pf your company to make fool of the customer and just make money. Will you help me out for this cause or either i have other option to drag you at consumer forum. Reply if you are agree to refund or i will approach to court to get my refund. Seriously worst travelling through indigo and i will post to everyone on social media to not to choose indigo flight ever.

We have been travelling in Indigo for years and this is the first time we faced an absolute rude treatment from the ground staff Pratik k of Mumbai city who wouldn't mind allowing one extra kilo ! We were 3 passengers and this request is normally accepted by every airline we have travelled around the world. Train your staff how to behave Indigo ! For frequent travellers like us we expect some decency by the airline staff. I'm also from a corporate business field and this is not the behaviour I expect . Hoping there is some action taken here else the airline is deaf to complaints .

Sir, I traveld on 21 Apr 16 from Hyderabad to Delhi Flight No 6E724 my PNR No. A9H7QW. Sir, My problem is that my suitcase which I booked in drop bag counter while chek in. After completion of my journey when I collect my brand new suitcase from Safari company at delhi I saw that my suitcase was torn off and it was small whole in two three places. Immediately I reported this matter to your custmor service counter. They took the photograph of my suitcase and noted the PNR number also. Till that I have not got any reply from your side . Please do the need ful. It was my brand new suitcase from safari company. Since I belong to middle class family I can not afford another suitcase. Please look into this matter, how lodder are working how they carry luggage from airport to flight.

Hi,

Me and my faimly travelled from flight no 6E336 flight Goa to delhi on 8th may 2016.
PNR NO -DBNVSD I left my sunglasses (brand-Armani)at my seat 6E, I reported the same to onground team at delhi airport on that I asked to wait for 10 mins and they gone to check the same.

After 10 min onground executive called the person who is on flight and confirm whether he seen anything left on that seat and the confirmation was yes from other end confirming basic details like color of cover case, brand etc.before that I asked to wait for 10 mins to more to get my stuff but no one reponsded and the executive who was on duty vanished away and some other gentlemen came with some other glasses and telling we found this from my seat this was really surprising because I was the last one to de board the flight and after confirming by the colour of case etc etc .

So I would request to look into this matter on priority because it's now a integrity issue with your onground staff .


Vikram
[protected]

To whom it concern

I am leichombam prashant, a frequent flyer of indigo airline. On 08/05/2016, i was traveling from delhi to imphal via guwahati. My pnr number mfkt9u and the flight number 6e-939.
Upon arrival in imphal airport, while i was disembarking the aircraft i saw three staffs huddled up at one spot, gagling amongst themselves and rashly and indifferently tossing and dumping passengers' baggages into a cargo trunk, as if they were some worthless garbages, from the aircraft. As i was waiting beside the conveyor belt for my brand american tourister luggage, which i had purchased recently, after a long wait when is finally arrived, i was horrified to discover that; the my luggage handle was broken, it had skid mark all over it, it's edges were torn off very badly. So i rushed to the nearest staff in sight with my indignation and implored her to address my grievance. Thereafter, i was lead to the departure terminal and i was asked to wait outside while she went in to get someone. There too after a long wait, she emerged out accompanied by another girl who did brief inspection of my damaged luggage and declared to claim any responsibility and instead tried to irrationally reason with me by rudely saying that the only way to handle the baggages of 180 maltitude passengers is only in that manner as the plane is under the schedule and i shouldn't hold them accountable for it.
It is quite appalling to know how big companies treat their loyal consumers like trash. I was treated badly and my disappointments and indignation were disregarded and it all went unnoticed. It was very demeaning experience from the company i had so much respect.
The least that i am expecting from indigo to take immediate measure to address my plight and to take necessary actions against the concerning staffs.
Hoping to get prompt response.

Leichombam prashant

On 1st may 2016, i tried to book a ticket from bhubaneswar to bengaluru for the flight 6e 492.
At 00:41 (12:41am) i made the payment through internet banking (Sbi).
The amount debited was 5210.00
Ref no for the transaction is [protected]ig0bxhdhh3.
When i contacted the customer care they told me i will get the money back after 3-4 days. But its been 7-8 days.
Please refund my payment.

Dear Sir,

I was booked in Indigo flight flying to Bengaluru from Kolkata, ( PNR - YY5HSM). I reached the airport at 5.20 and asked the staff to help me out with the boarding. But they asked me to stand in queue. Ultimately, when I reached the counter, at 5.49, was informed that boarding was not possible owing to late reporting.
I then approached the manager in site, Ms Nandita Bala, and requested her to help me, was rudely dismissed and asked to get on the next flight. On pleading with the other personnel, was informed that the flight was overbooked and there was no way they could accomodate me, respite having a valid ticket.
I was left with no option but to go to the reservation counter and get myself booked in the next flight against a payment of Rs 3569.
I am a frequent flier and usually avail of the services of Indigo, but have never been treated as such. Especially Ms Bala's attitude towardsa customer was really not expected from a customer check in personnel and have never faced such treatment before.

I would now reconsider taking an Indigo flight as the last option now onwards, if such is the treatment of an airlines staff.

Hope you take this matter seriously and avoid future grievances from loyal customers of Indigo Airlines.

Best Regards

Dr D. Chakraborty
[protected]
Kolkata

Myself Rajesh Nair a frequent flyer of Indigo Airlines was travelling from Bangalore to Delhi on May 7th 2016 by 6E 768. I booked a luggage at the counter by declaring fragile laptop inside the luggage. On reaching Bangalore I found the screen of my laptop was broken as if the luggage was mishandled. I have enclosed the photographs and other docs for necessary action and claim. Please also provide us the details where to submit the hard copy of the above said complaint. Please do the needful.

Yesterday i have booked one ticket from jaipur to ahmedabad for 15th may 2016 in the name of ayush malu under booking reference i71cus[protected] but ticket came from ahmedabad to jaipur.

Immediately i have cancelled it but you have deducted cancellation charges.

Any how i booked ticket through yatra.com under ud1rwd from jaipur to ahmedabad. For your information i may add here that from ahmedabad to jaipur already ticket booked for 24th may 2016 under k5q18f.

I look forward to refund me cancellation charges deducted by you.

Pnr no._g54dpi
email [protected]@yahoo.com
contact no-[protected]&[protected]

Complaint 3 4 times
but still my prob doesnt resolve and it is pending from last 2 months..worst response from.such a big airline company
and they were saying me to replace it with delsey...but my bag is of v.i.p..
so replace it with vip red trolley bag..as it is available with me as a combo
and i will not accept any other brand.
Or else compensate me as the direction given by your reprensatative mr amit rangwani...@ 350 per kg and my bag weigth was 17.40 kg..

Respected Sir/Mam,


As per attached scan copy our luggages completely damaged by your Team when we reached at delhi airport after that watched our lenovo tab that was braked and iron cup also braked by your that tab were for my daughter and that was our very first tour of flight you made big mistake for my Navya
Bhavesh Kumar Rakhecha
[protected]

मैँ प्रदीप सिंह पंवार जो मुंबई से देहली फ्लाइट नंबर 6 E 186 dated[protected] का यात्री था. जो सही समय पर चेक इन करने क बाद वहां वेटिंग रूम में अपनी फ्लाइट का वेट कर रहा था मैँ वहां वाशरूम में गया इतने देर में चेक इन काउंटर बंद हो गया जब मैं वहां गया तो कहा गया की आप लेट हो गए हो मैं उन्हें बताया की में वाशरूम गया था जिस कारण देर हो गयी मुझे कहा गया की आप दूसरे गेट से चले जाओ मैं वह गया तो उसे वापिस दुबारा वापिस पहले वाले गेट से जाने को कहा। अब टाइम काफी हो गया था वहां खड़ा व्यक्ति मुझे CISF के पास ले गया और मेरा टिकट कैंसिल कर दिया। मैंने दूसरी फ्लाइट के बारे में पूछा तो उसी टिकट तो मुझे मिल गयी पर मेरा पहले टिकट का अमाउंट रिफंड नहीं हुआ। मेरी आप से विनती है की कर्प्या कर आप लोग इंडिडगो की फ्लाइट का इस्तेमाल मत करे मैंने अपने फ्रेंड सर्किल, रिलेटिव्स मैं भी इस बात को रखा है। और अब में लगातार whats App के जरिये भी यही रॉय देता हु social media से इंडिगो फ्लाइट बारे में अपनी यात्रा का जिक्र करता हुँ। मुझे काफी SMS मिल है की हम भी इस इंडिडगो फ्लाइट का इस्तेमाल नहीं करेंगे।

Duplicate Boarding Passes
Dear Sir/ Madam,
I have lost the boarding pass of my and i require it for my LTC claim. It is requested if you can provide me Duplicate Boarding Passes or letter stating that i had travelled in the aforementioned flight on the declared dates. I shall be thankful to you for considering the complaint.
Regards
SUNITA SINGH

Details of flight:
Booking Reference : K8VB8J
Date of Flight : 18 April 2016
Flights: BENGALURU to VARANASI via KOLKATA- 6E 713
PASSENGER NAME - SUNITA SINGH
SEAT No.-24 E
Email ID : aks.kr.singh.[protected]@ gmail.com

Sneha Sinha of the security check - We were flying indigo route GOA mumbai flight 6e 438 : 4 May 2016 at 1400 hrs. Merlin Fernandes.
Local alcohol fenny was packed in a 2 liter bisleri bottle well sealed with a tape was rejected because it wasn't branded

Beware travelers Indigo do not allow passengers to carry home made unbranded local Goan alcohol fenny urak.
Or Probably ms sneha Sinha isn't knowledgeble about Goan traditional drinks. That fenny available in shops isn't authentic always as compared to homemade.
We was asked to keep back alcohol of 6 liters, because it wasn't a brand . Please note that Go air had no problem accepting the same.

If indigo has decided not to allow local homemade fenny then it should be make it clear with passengers. It was indeed disappointing to see the unprofessional arrogant manner in which this entire case was dealt with by ms Sinha, the staff of indigo were all trying to convince her but her ego got the better of her.

'Go air 'immediately stepped in to our rescue by accepting the same bottles in the same condition.

We have previously been traveling with 'go air 'and have always carried this alcohol but fortunately this was the first time we took the indigo flight and it will be the last, beware travelers who want to carry unbranded local home made fenny urak etc indigo employee ms Sinha will be totally inconsiderate and unprofessional.

Since indigo airline has no courtesy to inform passengers, Iam doin the needful to inform passengers that love the Goan traditional homemade fenny, urak etc, if you choose indigo please carry only the branded labeled fenny as instructed by ms Sinha (caution : you wanna check with ms Sinha which 'brand ' is accepted by her).

There is s fine line between security check and arrogance and certain indigo staff members seems to be crossing it.