IndiGo Complaints & Reviews

I was cheated out of 1000 buy the airhostess. After buying and paying for a few items I made the mistake of paying for the last order in advance. I waited for the item to arrive and assumed that it would be handed over after we landed. When we finally landed in Dimapur my mom and uncle deplaned as they in good faith assumed that I would get the item. But to my utter shock and disbelief all the air hostesses on the plane ganged up that I was confused on the transaction. ..that I had already got the item etc. I had paid for and received two of the said items. I wanted a third and paid one thousand in advance. My uncle and my mom are witnesses to this transaction. And God is also my witness. It is only a small amount but this incident leaves a bad scar in my experience with your backstabbing dishonest air hostesses.

Im aastha aak meri flight thi subha 6:40 ki delhi to chennai hum airport pr 5.30 phonche security mein 20min lage aage gaye counter par ldki bolti aap late ho flight jaa chuki hai mtlb hadd hai hum 10 jane tym pr jaakr bhi kuch nhi kr sake.. Vha k wrkrs humse pese maang rhe the naam aache se yaad nhi naveen tha shyaad or uppr se hume next flight mein bhi nhi bheja.. Worst experience wid indigo

I (Pnr-lelq7x) was suppose to travel via flight no. 6e 693 for indigo airlines on 23rd may, 2016. But it got cancelled... They did not informed us that why the flight had got cancelled... There were no arrangements for room (For staying) nor for food, even there was no facility for water... Airline staff was very very rude... No co-operation from there side... They took 4 hours to return our baggage. I came from ludhiana to have a flight from delhi to pune but it got cancelled... After 3 hours of struggle airlines gives me ticket which was after 8 hours and i was not having any other option to stay so have to sit at airport... No arrangements were there... Pathetic service...

I want to bring to your notice points about my luggage that was wrongly tagged. I took the 6.40 PM flight 6E-538 (PNR-C33M2L) from Kolkata to Hyderabad on the 23rd of May. At the check in counter in Kolkata (if I recall, it was the 4th counter), the lady who was checking me in was in a rush (which should not be the case). When I got my boarding pass, I pointed out that the luggage has not been tagged. She then told it will be done and a new person (lady) came and did the tagging. I saw her doing. However, on reaching Hyderabad, I found the luggage did not arrive. I approached the Indigo luggage desk and someone called Ravi from security was helpful and after taking all details informed the luggage will come next day, the 24th of May. The luggage went off to Nagpur. I kept inquiring periodically on the number they provided ([protected]) on which they responded every time I called. The timing of the delivery changed from afternoon to midnight when the flight will land. That was inconvenient but agreed that they will deliver on 25th May morning by 9 am. I had to buy new cloths from my own money. I called up at 7.30 AM 25th morning on the same number and the person who answered told that this is not the right number and he will give the correct one. However, I told him I was talking to his colleagues on the same number the previous day. Then he told me, he will find out about my luggage and inform me. However, he did not call back and after that, when I called the number, it was switched off even till 9.30 AM (from 7.30 am-whoever had the phone switched it off). I did get my luggage but this was harassment, stress and poor customer behaviour from an indigo staff, who probably does not desereve that job. I don't know what Indigo will do but the trust gets eroded if you have such errant staff in as mentioned in Kolkata and Hyderabad. Otherwise, I would like to thank Indigo's other staff members who were helpful. Also, can I claim compensation for the loss I incurred; though I doubt given the poor record airline companies in India.

I have booked ticket from trivandrum to banglore by goibibo, the right time was 17.05 on 24.05.2016 but suddenly after chekin around 16.40pm they told flight is delayed by 35 minutes...flights original arrival time at banglore was 18.15 but it arrived at 18.50...because of this delay i couldnot catched my air india flight which was from banglore to mumbai at 19.30
So because of this sudden without prior information delay i lost my flight my money and my time..nobody from indigo airline responded and ideally they had to arrange me another flight but unfortunately their response was very poor..

Hi my name is dimple bherwani and i was flying from mumbai to jaipur on 3rd may 2016 (Flight number - 6e 217, seat 26 a) and the flight was scheduled for 6:30 p:m in evening. I was carrying my laptop in my check in bag and specially mentioned this thing to authrorities that this bag has a fragile item and it needs to be transit accordingly against which they put the sticker on my check in bag and advised me to continue the travel. Since my handbag was already 7 kgs i couldn't carry it in my handbag. When i reached jaipur and opened my bag at my home was reallly disheartening to see that screen was broken. I called up couple of times on the same day to indigo care but didn't get any help. Finally i'm writing to you when my check in was already declared fragile how could it be taken so casually due to which my laptop's screen got broken. I'm paying 7000 rs. For the screen repair for no reasons. I need your assistance on this not sure how would you do that but i'm certainly expecting help from you.

Awaiting your reply.
Dimple

Recently I booked a ticket through indigo app and flight no. is 6E 251. I made the payment through net banking but after making the payment PNR no. was not sent to my email or phone no. But the amount was debited, So far there is no cash refund. So if anyone knows how to solve this. And I, am not satiafied with the service provided by Indigo and I didn't expect such things from indigo.

Dear Sir,
1).I have book my ticket from Chennai to Delhi on 29 Mar 2016 for travelling on 7 May 2016, by Indigo Airlines the PNR No. of the same is RF7E5H, the ticket which is received by me clearly shows that the payment status is confirmed and Approved for 42, 760.00
2.)The scheduled date of travelling at chennai Airport I was shoked due to non received of Payment by indigo boarding pass counter of indigo staff and they was denied to issuing of boarding Pass, after that they have taken 60, 000.00(Rupees Sixty thousand) from me to issuing a new ticket PNR No.GDKGTN.
3.) Now they are paying 21, 360.00 instaed of 42, 760.00
4.) Now you are requested that please refund my balance payment an early.
Thanking you
Mubarak Ali

I boarded indigi from delhi to bangalore 6E-109 today. On bangalore airport when i collected my bag i noticed that my bag was a bit torned, i didnt mind that much and i was getting late came out of the airport where i noticed that the tear was a actually a big damage and some products were also missing from it.

My flight was already delayed and was pissed with indigo's degraded service and upon facing this I felt a deep regret to have opted indigo.

I didnt expect this from a reputed airline, but looking at the serviec these days they are providing i think they will soon lose their market name and value.

I was reported correct time there is checking people rush in counter after that the lady counter she is not allowed go inside she said your miss the flight but flight is still thre in airport not even closs the count she tray to take money but i dint given after that she says that you cant go this flight you need to booked new ticket why ? this is not good i am not traveling free flight was imphal to bangalore PNR: UC923Q kindly look into this i want refund money...date was 18/04/2016 indigo 6e 202 allway time imphal airport people are doing like this

My wife and younger daugher (In one pnr) and elder daughter in another pnr (Two different ticket) travel to delhi by 6e796 indigo flight today i. E. 21-5-16. Despite being issued boarding passes and completing the security check - in 45 min prior to departure, we were not allowed to board. They were right at the boarding gate with the display board still flashing "final call", but the rude staff did not let us in despite several request. Despite report to the manager but due to his unethical behaviour, he did not allow my family to board flight.

After argument, request but the adamant manager did not budge. My wife later agreed to board a flight at 6e286 after paying an amount of rs.8309. She verified again from the counter staff that the ticket is for three persons as there is different pnr, the counter staff told that the amount was charged for the three tickets and allowed the boarding pass. But at the entry gate the staff did not allow that there are two different pnr ticket. She was asked to go back again and was not allowed to board the flight 6e286.
The manager informed that there was mistake by the counter staff and he charged again rs.16208/- from my family in order to board for 6e704 flight which leaves at 2230 at chennai.


I would like to complaint against the indigo airlines and its staff for rude and unethical behaviour causing lots of mental trauma and financial loss during my family journey.

Why they were not allowed to board the flight despite they were in time. They were charged an amount to board the next flight but again due to the negligence of the indigo counter staff, my family had to undergo again trauma.

Now they were in the airport and they charged huge amount despite they were well within their time. I dont know yet what trauma they need to face again at the time boarding flight at 2230 hrs.. Is there any possibility of getting refund of the amount charged and compensation of the trauma they faced due to mistake committed by the indigo counter staff and rude behaviour of the manager.

I am complaining at 2100 hours on 23-05-16

Please give reply to [protected]@gmail.com

At the boarding gate I noticed that a passenger was not having a security tag with today's date. Mr. Mahesh who was at boarding just replaced the tag with a tag from his bag. How and why he had a tag with today's date in his bag. Upon complaining he showed his name and asked to complain. Protested with the security at the gate who refused to take any action starting he was just guarding the gate. When other passengers protested a senior member came and took the passnegr for screening . this is a serious lapse. May pl be looked at seriously. My PNR NO: Y6EC9V regds chandrakant

Hi,
I would like to share my experience with indigo. I had planned to travel from

Jaipur to kolkata (I. E from jaipur to delhi and then from delhi to kolkata) on

Friday 19 may (Flight details: date :19 may 16 time: 20:25 from jaipur to new

Delhi flight no. 6e687 indigo z6ey8v). I had arrived the airport 45 min prior

To the departure time and was stuck in the long queue. I would have really

Appreciated if the attends would have enquired about the passengers before

Closing the boarding. I reached the counter after waiting for a long time

And was sent to another counter informing that "i am late and it will be

Difficult for them to generate the boarding pass". One of your employee asked

Me to wait and she will check if its possible or not. I told her i was standing

In the line since last 15min and had arrived 45min prior to departure time,

Ince there was no announcement regarding my flight i was waiting in the

Queue. She tried to adjust me with one of the passenger who was late in

Boarding the flight and she generated the boarding pass aswell but then she

Cancelled the pass and informed that its not possible. I am really upset and

Angry with such services provided by such a big airline.
I want some action to be taken against this kind of issue.
Note:i would like to mention that i was having a connecting flight to kolkata

From delhi on the same day with indigo

I had booked a round trip for kolkata to bengaluru and back again on 16/05/2015 at 07.40pm. I had paid a total of rs.12, 942.00 including non vegetable meal of rs.300.00 for the forward journey, the pnr no. Is ih7wtr. To my surprise, i was served with a rs. 50/- water bottle and a tin canned biscuit of rs.50.00 totaling to rs.100.00 against my pre-booked meal of rs. 300.00 and that too only after being demanded by me by producing my boarding pass. So, what shall i do? Should i demand my balance amount or should i go for other alternatives that will compensate the discomforts caused to me?
Wahengbam rajen singh,

On 17 th may my son had to fly from mumbai to chennai by indigo flight no. 6e 279 for which he took boarding pass before 13:30.
On asking again and again about boarding, the staff did not respond appropriately and finally at 14:40 said that the plane had already flown.
The authorities admitted their mistake and said that they would adjust him in an evening flight for which he would have to pay an amount of 4800.
My son had to literally take financial help from a co passenger.
There were about ten more people who had similarly missed their indigo flight!!!
I have only two questions to indigo.
Q1.- is this callousness a part of corruption to earn money?
Q2 - is this indigo's way of providing opportunity to terrorist activity?
Aparna mukerji

On 20.5.16, i was supposed to travel with my wife & two children (Total 4 passengers) from delhi to mumbai via 6e-175 flight which was scheduled to departure at 13.10 hrs. When we arrived airport at 12.40 hrs. After showing id proofs of all four passengers, i asked one of indigo staffs whether we would be able to get the flight or not. He replied that we will get the flight easily. But when we reached the counter of indigo airlines at 12.48 hrs., he refused to issue the boarding passes saying that the security gate no. 6b was closed. He then asked us to take the next flight by paying the difference of fare. My entry time of 12.48 hrs. On the counter to get the boarding passes is registered in the computer. However as per his advice i choose the next flight (Flight no. 6e-191 at 16.55 hrs.) by paying the difference of rs.63, 812/-. It had caused a lot of inconvenience to me & my family. It is came to know that the flight no. 6e-191 was not fully occupied. There were 5 seats lying vacant. We would have easily accommodated in indigo flight 6e-191 without any extra fare.

This is a clear case of harassment and extortion.

I am writing to bring to your attention a serious issue, I regret to inform you that the IndiGo luggage/bag handlers and other staff at Raipur Branch/airport of your office is not rendering satisfactory services to its customers. I have been a regular indigo customer for the past 5 years.

On 20May16, I traveled on your Flight No. 6E-384, Booking Reference: C7CMYC, Numeric Booking ID:[protected] with my 5 yrs kid, Avanish Khare from Hyderabad to Raipur. Upon my arrival, I proceeded to the baggage claim area. There I found my VIP SPACELITE STROLLY 360, 4 Wheel Spinner luggage, Dimensions (75 cms) - 47 X 32 X 80 and was thoroughly dismayed to see that it was badly (Major) damaged ENCLOSED PIR Report for your reference . What happened to my suitcase I’m sure was not typical. It looked as if it had been run over by a truck.

I am very unsatisfied with your service and policy, even they have no maturity that how to discuss / deal with Leady Customer having 5 yrs.’ old kid. Even no one is ready to take responsibility and no manager are available and interested to solved my issue, they offer me 1000 Rs to me as I am beggar and the situation is very embarrassing for me. However, none has been able to get proof of such events.

I just want to ask one thing as a customer that is this what you claim a better service or is this your normal way to treat your customers who have shown such a faith on you guys and spent their hard earned money on your airlines with a belief in your organization. This whole episode has been very disappointing and disheartening!!

Needless to say I did not expect this type of service, and resultant damage, from your company. I do expect immediate replacement of my. I also expect that you will speak with the ramp personnel responsible for the damaged condition of my personal property. Travelers select the carrier to travel on.
And as per The Consumer Rights Act, which came into force on 1 October 2015, says that the retailer is responsible for the condition of the goods until the goods are received by the consumer, or by someone else they have nominated to receive them on their behalf like a neighbor.
I do hope and believe that you would take an appropriate action so that customers like me do not face such issues and above all do not loose the faith in IndiGo.

I reported at 0455 hrs on 21.05.2016 Indigo counter airport for take boarding pass and my flight departure sechedule is 0535 hrs, but the counter denied to issue boarding pass for journey from delhi to imphal and I loss important work and ticket fair . If any suggestion to get money or another indigo flight on next day in the same amount may be provided to me

On 08/05/2016, products worth 9000 were cargoed from Agartala to Delhi vide AWB No.[protected].On receiving, the following commodities were found broken and irrepairably damaged: 1)Induction cook top 2)Microwave based bowl 3)Plates 4)Wall clock(1each in number).careless and rash handling by the staffs led to the damage inspite of proper packing by professionals.Also I didnot get any phone call from the airlines upon arrival of the cargo at Delhi.I called myself and found that my cargo had already reached day before and I have to collect it on the same day i;e09/05/2016.From the next day I will be charged extra.So, had to run to the cargo terminal and collected my articles at 10p.m.Rough handling coupled with late communication has caused me incredible harrassment.I seek appropriate and early compensation for the damage.Kindly intervene and expedite. Thanking you, Dr Goutam Chakraborty, T22, Green Park Extension, New Delhi.

Following an emergency, i was to travel to guwahati by indigo flight 6e939 (Del-guwahati) along with my family on may 20, 2016. Pnr: p7q4gc and a416vl. Despite being issued boarding passes and completing the security check - in 45 min prior to departure i. E. 7:45 am, we were not allowed to board.
We were right at the boarding gate 10b with the display board still flashing "final call", but the rude staff did not let us in despite several requests.
As it was very urgent, i had to shell out r 19990 extra, to get tickets for the next available flight.
I wonder if the indigo management would bother to care about the discomfort and financial loss suffered by me and my family and consider to refund the extra money i paid for absolutely no fault of mine.

I still am optimistic and expect a quick response.