IndiGo Complaints & Reviews

Dear sir

My name is mukesh saxena working as Vice President adani port and sez. I have to board flight from ahmedabad to delhi at 620 am. I reached counter at 530 am but I was not allowed to board the flight. I was in queue at 520 am but because of family passenger of 15 luggage it takes 10 min to get my no in queue. I pleaded to allow me but the attitude and behaviour of ground staff and manger was not considerate and very...

I booked indigo air ticket for 12th Apr. 2016 through Via.com site. Airline PNR: LFS5YH. Due to a medical emergency traveller couldn't board the flight & informed indigo customercare over phone & even tried online cancellation. But cancellation denied before 90 minutes of departure & full amount is kept by Indigo i.e. INR.13308.00. Only a tax portion has been mentioned will be reversed. But don't know when. I have 2 questions. 1. Why 2 hours...

I had to travel from bangalore to delhi on 6th april 2016 via indigo 6e 132.
Flight departure time was 06:05 am.
I have been always on time . That day due to crowd, i reached at gate no 19 at 5:46 . On announcement board, it was mentioned final call, when i reached at gate, it was closed .
There were 5 passengers with me who reached at this time .I requested the indigo staff to open and let us because there were 20 min...

I had booked ticket from del to bbsr in indigo flight. But due to traffic I reached to the check in counter exactly at 1509 hrs. Since the closure of check in time was 1510 hrs, they did not allowed me to check in and not even provided any support. The flight was to take off at 1555 hrs and they could have allowed me but just tried to shifting their responsibility on the others. Finally I missed my flight......

I had booked a ticket with Indigo Airlines from Bangalore to Dibrugarh on April 12, 2016. I reached Airport on time well before the Check-In Closing time mentioned on the ticket. After Checking in; there was a huge queue at the security clearance counter which delayed the process. Finally, when i reached the gate, i was told that the gate is closed from the airline staff. No announcement was made about closing the gate or I did not even receive...

I booked ticket in indigo airlines from varanasi to delhi on april 4th 2015. The amount was deducted from my account but the system failed to generate the itenary. Transaction id: 621003f6b8cf[protected] amount: 5734.00 inr transaction date & time: april 04, 2016. When i contacted customer support they informed me that money will be refunded back in my account after 3-5 days. But its been 7 days and i didn't get my money back....

I was traveled with ur flight no.6e 536 for jammu.
I have taken a snaps inside the plain. A cru memb came and forcely deleted the all snaps from my mobile. I have lost my important photos. Miss. I wad told that neither i found any instruction nor u announced the restructions about the same.Rachna argue with me and told that u can complain govt.Authority and send mail where u want, i will see them. She abused me a lot in english.br...

My parents were travelling from Bombay in Indigo flight and they had a camera . They gave their luggage in checkin and when they received the luggage after landing on delhi airport, camera was stolen. we were not expecting such service from your airlines. How can someone take our valuable item from luggage. This never happened in other airlines. Kindly consider the issue on urgent basis or i will file a complaint in customer court.
date...

I had heard very nice reviews of indigo airlines and experienced some good journeys with them till today when i encountered an issue and experienced how the indigo staff dealt with it. Needless to say.. This was my worst experience with any airlines ever. I got my tickets done through ease my trip app (Booking id- bet[protected]and booked a flight from delhi to hyderabad at 6:40 pm on april 9th. I reached the airport exactly 45 min before...

Dear sir/madam,

I mrs. Soma bandyopadhyay lost my hand bag at delhi airport after security check, at indigo waiting area, or in bus which carries passengers from waiting area to flight for boarding. My details are as follows:
Travelling from delhi - kolkata dated 9/4/2016
Flight no. 6e591
Boarding time – 9.10 dep. Time 9.55
Seq. No: 162
Gate 6b pnr no. Ldlu 3k seat no. 23e
br...

Me and my husband were travelling from hyd — > vzg 5pm flight. I was newly wed and had that rice thing tied to my waist to take it to in-laws place. And i'm not supposed to go back to my home once ritual takes place.

We both were on time for the flight, came around 4pm but we forgot to check in as we were rushing.Indigo staff did not let us check in to get the boarding pass claims that we are late said almost...

Indigo staffers named: Gurprit, Wilbur and Anupam at Kolkatta airport, first spoke very rudely to me and stopped me by saying that visa on arrival for Thailand is not available for 30 days but for 15 days only! They didn't even try to verify the information. They just said that either I buy another ticket of previous date or else I should leave!! They charged me almost 9000 more for the new ticket and than reduced my trip by 2 days! When...

As soon as I return, I will lodge a legal complaint against Indigo airlines, as their staff gave me wrong information and looting me by charging nearly 9000 extra as well as reducing my trip days. The visa on arrival for Thailand is available for 30 days (also confirmed by immigration people) but the indigo people didn't even check that information but just gave me ultimatum that either I should buy a ticket of earlier date or I should leave!...

The staff at Kolkatta airport harassed me like anything. They spoke very rudely, like I am a downcast beggar! They said that Visa on arrival in Thailand is available only for 15 days!! When it is mentioned clearly on the Thaiembassy website that a person can get visa on arrival for 30 days! Not only I had to pay extra 9000 INR but also had to cut short my trip by 2 days as they weren't even ready to verify whether visa on arrival is available...

I travelled from bagdogra to Delhi on 5/4/16 in flight no 6E 472 in name of Shanti modi Jain with an infant . the allowed cabin baggage to me was 7+7 KGS. But I was only allowed a single bag of 7 kg to cabin n the rest of the baggage was checked in due to which I had to pay 5000/- extra for excess baggage. If I had been allowed another 7kg baggage to cabin I would have paid less for the excess baggage. Kindly look into the matter as i was...

I m your valuable customer...but dis tym i found worst experience from such a big airline company.almost a month has been passed but still my problem doesnt resolve...last time dey told me to replace my bag or compensate my money through the weight of bag...but still no response...no mail...no compensation nothing...
not expected dis kind of carelessness..
kindly revert me soon or resolve my problem as soon as possible
contct...

Please refer to transaction no: ig0btlozz5 made on useless indigo app at 19:54 for an amount of rs.10814.00 for booking of e-tickets of two passengers. After the transaction was made money was deducted but no email no reference id and no booking was done from indigo app, just screen went blank. Now this email is to remind you refund the amount back with immediate effect.

Reference is enclosed...

Sir,
I am Dr Muffazzal Rassiwala working at delhi.I was scheduled to board flight 6E-161 from IGI terminal 1 .Due to being stuck up in a major surgery i reported 5 minlate for the check in closure at 10:30 on the airport.I immediately requested the ground manager to kindly consider the situation as i was going ahmedabad for a medical camp and my crew had already reached ahmedabad earlier.However inspite of showing my hospital ID card...

Hi,

My parents traveled by indigo airlines 6e 769 on 31st mar lko-pnq on above pnr. They pre-booked and confirmed their seats (3e, 3f) but at the time of check in the staff who issued boarding passes changed the seats (9b, 9e) without any request or consent of the passengers.

My father asked the counter staff if the seats were together since they are senior citizens, he confirmed the same only to find that...

I lost my wallet in airport... How do you people think a person can manage not to eat for the whole day... Very horrible experience i had today while traveling in indigo airlines... I will definitely avoid using your services from next time...
And once again, i would.Suggest my family and friends not to take your services... Profit motive is not the only thing that is important... I traveled today from 10 to 3.30... Non satisfaction...