IndiGo Complaints & Reviews

Im complain that 2 hours i was waiting inside of airport and people are saw me. I was waiting in line for a registration. Go fly... But when i reach to that people they told me that i be come late they are close before 25min and still they was there. I come to them 4:49 and they was speaking so bull. And make me missing my fly... Later on they told. Me that book new ticet for next fly for 8am. For 8.000 rupy and like making fun.. Where is the respect? What kind of people they are. Or they did becouse im not india or what? Even i called the office no one is know the english everyone speaking hindia.. How i have to complaint?

Theft is how I define their surge pricing. Because of their staffs ignorance, delays, arrogance and rude behaviour, my wife and me couldn't catch the Delhi to Ranchi Flight (6E 493). Indigo's surge Pricing (read 'theft' / opportunistic pricing) cost us Rs. 28000 for the next Flight (6E 501) whereas, our earlier flight tickets were only Rs. 8000. Their Staff's (in particular Sufia Khan, Saurabh and an old Punjabi Lady) rude behaviour, arrogance and pathetic service is no better than an autowala.
I want my every penny back from them and their staffs to be removed immediately. I am also very sure that their staff are taught to delay customers so that they miss their flights and then delay further to help their surging policy. I am also very sure that their staffs are paid incentives for the same.
By the way, this happened at the Delhi Airport.

My family had a ticket from singapore - chennai - hydrabad dated 21april 2016 pnr t9htym and hydrabad raipur pnr qfjj2e dated 21st april16. We were not given through check in from singapore as we had to clear the customs/immigrations in chennai which i understand as per government laws. But in chennai i asked them to through check in up to raipur they refused saying that you have separate pnr's and layover time is more then 2 hours so we cannot give through check inn. Stupid policy and system not designed correctly.

Again same passengers were travelling from raipur - mumbai - goa with separate pnr with lay over time of 1.30 hours then also they were denied through check in. Fail to understand the policy as all other airlines are happily and comfortably giving the through check in. The raipur mumbai pnr was yhclne and mumbai goa pnr was cb3k6q dated 11th may16. Most stupid policy just to create inconvinience to guest. Fail to understand the policy. Await your reply. I have stopped booking indigo till i get clarification or solution for the same.

Dear indigo,
This is to inform you yesterday that is 16th of may i had a flight around 7:40 pm in night and my flight number was 6e-963. But unfortunately i reached your indigo counter around 7:05 its was 10 minutes’ delay due to heavy traffic in delhi but your executive did not allow me to go to the gate from where i have to board to aircraft even i know rules that gate from where you have to board would be close before 25 minutes of flight depart. But he did not consider my problem as i was coming from kanpur and my train sangam express was late more than 5 hours. Even i requested a lot as i was returning from kanpur to buried my father due to heart attack he was expired but he had no mercy on me further he send me to different counter where i have to purchase new ticket for another flight that was 8:35pm departure time, flight number 6e-131 but thrice schedule timing revised and flight took off around 12:00 am in the night i have to wait more than 3.3 hours. I only want to convey here that rules and regulation for passengers only not for indigo. Here i lost 5 thousand rupees only for 10 minutes’ delay whereas indigo flight was late around 3.3 hours. My flight depart time was 10:40 and i have boarded on flight on right time.
But pilot reached on flight very late around 1.5 hours and took off 12 :00 am in the night.
I want to bring into your notice since 6 years i am fond traveler of indigo airline i liked that much but this pathetic incident broke me believe on indigo. There months before i encounter same incident which i was traveling from go air and i reached 10 minutes late to the counter but they understood my situation and permit me to board. I request you please be flexible for the passenger who has worst situation and please return my 5 thousand rupees which i paid for another ticket. As i will be obliged to you.
Thanks and regards
Zahinul hasan
[protected]

Hi Team,
This is not as simple as you people think it is.
I am writing the complete detailed story of what had happened, So kindly go trough the email thoroughly because after this I will raise the complaint to DGCA.

So What Had Happened on the[protected].

Time 0410 hours.
My parents along with my sister reached check in counter.
They were told to wait for the check in, as the Security Person said that FIRST people whose flight is at 0505 hours will check in, followed by 0510 and 0515.

So my parents reached at the counter at 0430 hours.(20 MINUTES DELAY, ALTHOUGH IT IS CLEARLY MENTIONED THAT THE CHECK IN COUNTERS ARE OPENED 2 HOURS BEFORE THE FLIGHT TIMING, SO WHY THEY WERE MAID TO WAIT).

Then when they reached the counter the lady asked for the Credit Card, I had booked the ticket for my parents two months before
AND I HAVE PAID OF THE BILL FOR THE CREDIT CARD.
So my parents did not had the card and the staff there did not helped him, INSTEAD THEY ASKED HIM NOTHING CAN BE DONE, YOU GO TO THE BOOKING COUNTER AND BOOK FOR NEXT FLIGHT.

I had booked the return ticket for 18891 and she was asking to pay 17000/- for a flight at 0240 hours, after the adjustments.
I HAD CHECKED THE PRICE THAT TICKET FOR THREE WAS FOR 15147/-, So this is not acceptable.

Now my parents were left with 15 minutes, to provide the card no,
Even I spoke to the lady that If you want to verify the details please let me know,
I am the owner of the card, THEN SHE CONFUSED ME SAYING THAT WE HAVE SENT YOU A MAIL AND EVERYTHING IS WRITTEN INTO IT.
I thought she had sent something to verify for the card, BUT WHAT SHE MEANT, STILL I DON'T KNOW.

SO earlier what all she wanted was the Credit Card No, I gave the card no at 0448 hours and then she said the counters are closed.

Now Few Queries are there If you can answer:

1) If my card is lost an hour before the travel, that In that case what is to be done.
2) I have traveled many a times and my brother has also traveled with INDIGO only, Not EVEN FOR A SINGLE INSTANCE CREDIT CARD DETAILS WERE ASKED.
3) ALL OTHER COMPANIES ASK FOR CREDIT CARD DETAILS IN CASE OF INTERNATIONAL CARD, THEN WHY INDIGO ASKS FOR DOMESTIC CARD.
4) IF MY PARENTS WERE ASKED TO WAIT FOR 20 MIN THEN WHY THE HELL INDIGO WILL NOT WAIT FOR THEM AT-LEAST 3 MINUTES.
5) The employee are their to help the passengers are lure out money from them, The lady did not tend to help them instead asks them to go to this counter and that counter, speak to manager.
6) My father is an Employee of INDIAN AIR FORCE does that need any other verification.WHO THE HELL ARE YOU PEOPLE TO VERIFY A SOLDIER OF THE COUNTRY.


I booked the tickets 2 months before to reduce my bills on travel and ended paying 14000/-


Because of your verification I lost 14000/- then I had booking for 2 days in hotel for 3000/-

My time that I have lost in writing to you people.
My parents time and humiliation and leave days that My parents had taken to visit me.


I am currently asking for the money that I had given to indigo for one side fare.

PLEASE REPLY TO ME WHETHER IT WILL BE SORTED OUT WITHIN 7 WORKING DAYS.


OTHERWISE I LL SUE INDIGO FOR EVERY SINGLE PENNY WHICH I HAVE LOST BECAUSE OF YOU VERIFICATION.

THANKS
ANKIT KUMAR
INFOSYS LIMITED

Hi sir/ madam,
I have earlier wrote to you a complaint on 27-Apr-16 which I'll paste below after my recent query.

My pnr # q9fc5j.

After a frequent request to Go indigo airline and writing to this forum and other consumer care forum. I have been refunded Rs. 8362 in the form of indigo voucher and 1500 re-funded to Yatra of which Yatra deducted all possible way and all I got was RS.675.

I accepted the offer because they said it's out of one time gesture.

But later I learned from a friend that if it is a medical issue I should be re-funded the entire amount of Rs. 17, 472 as booked from Yatra.

I showed the staffs that we had medical issue and that my mother is operated few days ago before the journey of which she was requested to rest for 2 months so she needed to return home but our plea was not heard. I have the medical documents of the operation.

It was just a matter of 5 minutes and if they have heard us I wouldn't have to make my mother return back and wait until I book another flight of Rs. 30000 which was slap on our face financially and health wise.

Please reconsider my request and help me get the rest amount Rs. 7565 which may be lesser as booked from Yatra as cash refund and let the previous voucher as it.

I will remain grateful to you.

Thank you.

Regards,

Anjali.

Below is my previous request.

"Hi,

This is with regard to our pnr # q9fc5j.

We were in the airport at 4 am and our flight timing is 5:30am. We entered at 4:30am but entrance queue was long and even in the counter was long queue. So, while waiting and when our turn came its 4:50/55 which wasn't our fault if the queue was long, then they would have prioritised the 5:30 am flight and while we were in queue why was our rejected and it's not that we came at 5:00 am and above but while waiting it's 4:50am. Then they refused to accept our report and then i spoke with the manager but he was such an arrogant, with bad attitude.

There was a girl to goto manipur in different flight but she was way behind us but she got her flight but we were refused, while we went to complain the time was just 4:55am which shows we were in queue for just 5 mins.

Now if they have just let us in rather than creating an issue we wouldn't be missing even our flights, as the flight will take took in the next 30 mins which they don't create issue we will be able to board the flight.

Such behaviour from indigo wasn't expected as i and my family have been travelling to and fro, for ages.

I want a refund for the same as i don't wana bear a lost because of no support received from the staff and the unconcerned manager, who lied that there only two passenger. They are the main reason for us missing the flight while having us standing.

Since it was just a matter of 5/10mins wait in line an exception should have bren taken up. This the end of me flying with indigo"


Regard,
Anjali

I lost my i ball tab in indigo flight on 2nd may 2016 .
am seated on 28D seat . am put my tab infront of my seat. i forget to take it from the flight. could you please take a necessary action.
on that day, that means on 2nd may 2016 that is my first flight journey.am totally excited on that day.

am a mechanical engineer, am looking for a job, this is my visiting in Dubai....

I had reached Bengaluru International Airport on 14th May, 2016 at 4.10 PM and was waiting in the Queue for obtaining the Boarding Pass of Indigo Airlines Flight No. 6E 469 departing at 5.20 PM. My Booking Reference Number is R854PC booked on 07th May, 2016 Travelling from Bengaluru to Jaipur with Payment status as Complete. They denied me from obtaining the Boarding Pass and thus not allowing me to Board the Flight and assured me that I can Board the Next Flight at 11.20 PM. Now they are asking me to pay Rs. 6000/- extra for allowing me to Board the next Flight to Jaipur. This type of Loot they are doing Please take action against the Company to safeguard the rights of the Consumers.

From
Sadhana Jain
Email ID: [protected]@gmail.com

I have traveled with INDIGO several times and I am completely happy with the overall service offered compared to other Indian airlines.

On the 9th of May I traveled form Thiruvananthapuram to Dubai Flight Number 6E 39 with my wife Deepthi and two daughters Avantika and Ashreya ( Ticket Attached)

I purchased a Swiss Military Pen, A Passport Holder and a Vanity Organizer Pouch and didn't get the time to open it during the flight.

I opened these items when I reached home. To my utter shock and dismay I found the pen rusted!!! (Photos Attached) and the black pen cover had peeled off as well.

I did not expect such a experience from a reputed company like INDIGO at all and it has tarnished all the positiveness about your company.

This also made me wonder if INDIGO ever checks the quality of the inventory of the sky shop item on board.

I demand an immediate replacement of this pen and let me make it clear I do not want a refund, I WANT THE PEN TO REPLACED.

Awaiting immediate reply and action.

Ravi Nair
Divisional Head
Liberty Kawasaki
Dubai UAE
Post Box: 60759
Mobile:[protected]
Email: [protected]@gmail.com

We were to board indigio flight 7.40 this morning.we checked in 45minutes before.we were standing in front of the allocated boarding gate.the display of that gate was not working as told by security officer there..those people stopped boarding long before.6 of have missed the flight.n ground staff was very rude, noncooperative, particularly Mr, ajit zha -supervisor. Mr abhishek assistant manager nr kawaljeet security officer..very rude behavior..

I samir kumar henry had booked a flight on 7th april.The amount was deducted but the ticket was not booked .on complaining to the customer sevice they told us that the amount of Rs.44304/- will be returned within 10 days .they provided us with a citrus id and on showing to the bank they told that the amount was not received in my account .the bank logded a complaint and gave us the complaint id T[protected].It has been 1 month and the amount has not been returned in my account.the pnr number iz IDKBWN.

Tody I really felt that indigo flight is as good as indian railway which got delayed alongwith gate change. Further I wanted to state one thing that why someone want to do journey by flight as I get it u know verywell the reason to save time n to reach the place in time to attend meetings, weddings etc. But u know indigo guys what happend today I missed the reason I booked a ticket in flight. Now I request indigo staff to do something in favour of passanger. just do one thing just do full refund after completion of the journey sothat people should reconsider about booking ticket in indigo. Iit's my request to refund my ticket money to my account. n you know what happend even after flight got delayed indigo provided refresment and what's there in that is 1 100ml water bottle, 1 small biscuit packet which hardly has 4 small biscuits, one snacks hardly 10gms. Do you think a person travelling in the mid night had sufficient refreshment. I strongely oppose all of the things. Finally I request you to improve your services. my deatils -
Pnr- X6TQRV
Name - shri ram kaswan
Seat number - 18A
Date - 29 Apr 16

Do the needful and do it fast.

I booked flight for 5th march 2016 from bangalore to nagpur (6e 435) i paid for extra luggage also they issued us boarding pass inspite of all these formalities got completed i was unable to board only because of ground duty staff. There was no announcements on airport and i was stuck up in the security check, they gave preference for the passengers of delhi flight but not me as both flights were on same time. As soon as i reached to boarding gate lady told me that flight already departed and one of my friend who was in flight he called me to come quickly as flight is ready to fly but she didn't allow me to go and if flight was departed already then how my luggage will come back within 5minutes through air? I think they did it purposely. I booked same flight for next day and they charge for that also. It was worst experience both financially as well as mentally stressful as being a girl i am alone in new city and paid extra to live there for whole day but indigo airlines does't care about what kind of torture they gave to their passengers they only meant for money.In future will never opt for this airlines. For any action taken on this issue i provided here my pnr no. S33qxr but doesn't expect much from such a ridiculous airlines. Refund of money is like a dream for me but atleast indigo customer care authority will read this and will give better facilities to its upcoming passengers that's all i want.

Del. [protected]@goindigo.In


Dear sir,

This refers to my one purple baggage (Containing - one big amplifier, 3 microphone, one extension cord, few microphone batteries, one charging cord, one usb cord etc) held up by you all for security reason on 6th may 2016 at delhi airport while travelling from delhi to kolkata via flight no 6e 299.

I had given in luggage and informed them about its contents – they put up a fragile sticker on it. We had just arrived from indore at 1830 hrs from flight no 6e 737 indigo after having our holy tour o[censored]jjain at “singastha kumbh” along with several friends and relatives.

I authorize you all to break open my purple baggage and verify its contents and hand over to indigo staff so that we can collect it from kolkata.

Thanks with best regards.

Yours faithfully

C. K. Ganeriwal
10/1e, diamond harbor road.
Kolkata 700027
Mob - [protected]

Attached - boarding pass, passport, pancard, aadhar card, baggage photo,

Pnr no TFGTVK as I got an car accident inform customer care that i will be delayed by few min in boarding, but when i reach to the check in counter at terminus 1d, new delhi, attendent karisma and manager puja do don allowed me to inter and forced me to buy next flight tickets
when i purchases next flight ticketr flight was delayed by 3 hrs due to tecnical fault

I WANT TO SAY THAT DUE TO ACCIDENT I WAS DELAYED BY 5 MIN THAT MANAGMENT DO NOT ALLOW ME TO CHECK IN AND WHEN YOUR FLIGHT WAS DELAYED BY 3 HRS IN WHICH I HAD LOST MY CAB

I NEED PAYMENT FROM INDIGO 3090 TICKET +2000 CAB =TOTAL 5090 REFUND


REGRDS
DEEPAK SINGH
[protected]

Email id — ankitj. [protected]@gmail.com
Mob — [protected]& [protected]
Pnr no - g54dpi
So many times i called you and mailed you
But still the problem is unresolve
More than two months has passed but still such a big airline company is not able to solve my problem... Its a shame for you guys..
I dont know it matters for you or not
But it irritates me a lot... As i m finding the other way to complain for this but i m unable to find the bew way..
So revert me for dis and make it resolve

Indigo airlines has started a new technic to fleece the flyers, i was flying to Pune with my family on PNR number T3B6VR. first we were told to go to a separate counter for which they said is exclusively for Pune Check in and when we reached there we luggage we were simply told to buy the tickets for the next flight? why ? the flyer ahead o[censored]s was given boarding pass and we were told to take the next flight and were asked 21000 as tickets and the 12, 075/- paid for existing tickets were not being adjusted for this new tickets.
this is how Indigo airlines is fleecing customers. this is my formal complaint against them

I travelled on10 th may'16 with my 1.5 yr old baby pnr-lbbzft rpr to del.
1. Reached more than 2 hrs early to airport, and asked for assistance at reception which she was unwilling and asked me to leave baby outside and chech in luggage by myself, after several requests she gave one
2. When reached with assistance provided denied giving boarding pass as i didnt come without assistance.
3. Asked me to pay 12000 for next flight while giving passes to others of same flight
4. Charged me for babysbaggage which was allowed for baby and even didnt allow me to take to cabin
5. Had to drop baby bag
6. Need compensation of 100000rs for the loss and mental trauma

On sunday 8th may 2016 i was travelling through indigo from mumbai to udaipur when i reached at airport i was 55 minutes prior to check-in but due to security checking i reached at checkin counter 40 minutes prior.The counter executive had just refuses to issue the boarding pass.There was no fault of mine to being late but the not a single ground staff person had helped me out..they fully refuses to accept me at that flight and clearly said to purchase another ticket for tomorrow by payout 3000rs. At the end i have to purchase another ticket..it means i had paid twice for the same flight to travel through. Although i asked them will i get refund of some amount for that ticket then they clearly said no no thats not our fault. Tell me this is all the criteria pf your company to make fool of the customer and just make money. Will you help me out for this cause or either i have other option to drag you at consumer forum. Reply if you are agree to refund or i will approach to court to get my refund. Seriously worst travelling through indigo and i will post to everyone on social media to not to choose indigo flight ever.

We have been travelling in Indigo for years and this is the first time we faced an absolute rude treatment from the ground staff Pratik k of Mumbai city who wouldn't mind allowing one extra kilo ! We were 3 passengers and this request is normally accepted by every airline we have travelled around the world. Train your staff how to behave Indigo ! For frequent travellers like us we expect some decency by the airline staff. I'm also from a corporate business field and this is not the behaviour I expect . Hoping there is some action taken here else the airline is deaf to complaints .