IndiGo Complaints & Reviews

Indigo Airlines — Inconvinience caused due to indigo boarding counter and misleading the passenger.
Hi I'm pooja we were family of 4 v had flight on Apr 28, 2016 to catch from Mumbai to indore at 10:40am, we had reached 3-4 mins late I was told that the boarding is closed my uncle had already informed them that we r on the way reaching in 5 mins disheartened staff soo rude in spite o[censored]s requesting them 100 times that all r family...

Hi,

This is with regard to our pnr # q9fc5j.

We were in the airport at 4 am and our flight timing is 5:30am. We entered at 4:30am but entrance queue was long and even in the counter was long queue. So, while waiting and when our turn came its 4:50/55 which wasn't our fault if the queue was long, then they would have prioritised the 5:30 am flight and while we were in queue why was our rejected and it's...

First i booked a fligt for my friend who work in indian force, with the details given below-1-indigo, 2-manjeet, 3-6e 672, 4-pnr-sdysna, 5-dt.6 april'15, by own through online. But i did mistake in the booking, that was the name of the passenger, the actual name is mandeep, but by mistake i typed manjeet. Then i called to the customer care of the indigo to change the name. But they denid to change the name, they suggest me to cancel the booking,...

Dear sir / madam,

Good morning !

I, rajan khiatani have been a frequent indigo flyer but have never been dissatisfied in the past as i was on 24/04 !!!

I, arrived from del (To blr) on flight 6e 691 @ 2113 hrs & too my surprise my checked in baggage had not arrived ??? I was informed by the on duty indigo person (Mr. Karthikeyan) that my baggage including another 7 passengers wud arrv an hour later...

Sir
I am vs velmurugan travelled in your indigo flight dated on 24th april 6e 242 and my pnr no. Rf5lsk. I drop my baggage and when i taken at coimbatore airport for delivery, i was shocked my baggage was damaged ie trolly handle stand was broken and two zip runners are damaged. I need your explanation and replacement or repairing of my baggage. I am genuine customer and using your flight service twice in a year for official purpose....

Dear Team,

It is highly unprofessional of INDIGO Team that they are telling lies and making false statement that they have not found the baggage

These are the sequence of events occurred on 22 Apr 16

0055 - Left IGI Airport

0140 - Lodged complaint that lost one of my lunch bag

0800 - Called customer care he told to check at 1100

1545 - Again called...

To whom it may concern,
Respected sir/ma'am,
I was travelling from Guwahati to Kolkata on date 22, Apr 16, by your flight IndiGo 6E624, which got delayed for 40 min, cause of which I missed my train to Nagpur and it caused me great inconvenience.
Desiring to get a compensation for that and hoping to see some action to improve your service !!

Pradeep Kogje
Mob: [protected]...

I had a flight to catch from bangalore to Delhi at 1:15pm, I reached on time but I was told that the boarding is closed as the passengers are full in the flight and told to purchase another ticket of the next flight without even refunding the money of the previous one. I request you to kindly refund the money and take necessary actions or else I ll lodge a complaint in consumer forum related to this matter. Thank you....

We were travelling from ahmedabad to mumbai to catch international flight on 3rd of april.Our flight booked for ahmedabad -mumbai sector from indigo was se 242, our pnr was lbe3mt. We were two passengers travelling with total 30 kg baggage for check in and 14 kg (I.E 7 kg is allowed as cabin baggage) and had a laptop bag, on duty ground staff from indigo (Rinnee; rennie ??) forced us to keep all the luggage on belt to wight and then charged...

Hello team,

My call to indigo was regarding the cancellation of ticket which i booked on 17/05/2016 on 12:05 pm through make my trip app and i called the indigo at 12:10 pm just after the ticket was booked incorrectly, when i called the customer care the agent gave me information that they cannot refund the money, however make my trip has a sale team who can refund us the ticket amount.

I called make my trip...

Today i have to catch the flight to lucknow through flight#6e-444 at 6.25am. I have reached the airport by 5.25am. I have got a message on my mobile that i have to reach 25 min before the boarding start. I have tried to take the boarding pass by my own but the machine kept at delhi airport was not printing the pass. Then i stand in the queue and reached the counter 42 min before the boarding will start. To my surprise the executives there...

To : nodal officer, indigo

Re: notice to settle costs – pnr afkmfr; flight 6e-22; dubai to delhi; 31 mar 2016

Dear sir/madam,

This is regarding the traumatic experience of my parents mr. Chackanattuchira karthikeyan, mrs. Bharathy karthikeyan (An arthritis patient) and my sister ms. Pratibha karthikeyan who were supposed to be onboard the flight 6e-22; pnr afkmfr; dubai to delhi on 31 mar, 2016.br...

I agree indigo being the lowest price flights, but i don't understand why should i be charged 2500 just to prepone the dates, it doesn't make sense as i am using the same airline just that i changed the dates and even the tickets were cheaper than the actual return ticket, in case i'm cancelling it then indigo have all the right to charge me!! I want a clear answer on this and a strict action.. My ticket number before preponement was igi59b,...

I had a return ticket from hyderabad (Hyd) to bengaluru (Blr) by the 19:00 pm flight (Flight no. 6e 357) on wednesday, 13th april 2016 by economy class. I arrived at the rajiv gandhi international airport [rgia] at shamshabad (Hyderabad) at 5:30 p. M. And completed the check-in and security check formalities and had taken the boarding pass (I was allotted seat no. 16e on the flight, boarding pass attached) by 6:00 p. M. I was waiting at the...

Booking refrence no - yyj8vz
Booking id[protected]
We have an senioer citizen on board and not able to coprate with anyone and the other person with her is in defense kota . Before it was showing payment succesful for defense kota person now it is showing delayed and on contacting with them indigo pepole are saying kota is full from that flight plase its for the sake to have comfart flight to senioer citizen till her hometown...

I booked a ticket under armed forces concession but at the Mumbai airport, boarding was denied stating that only 1 person will be allowed and my spouse and child was not allowed to travel on the booked ticket and asked for extra fare. When we decided to pay extra amount, they denied our boarding stating that only 2 seats are available and my spouse has to go using another flight. The staff showed extreme misbehaviour and rudeness. I want...

PNR NO:WYBMQZ
Name: Lenzing Danggen
Complain: I reported at correctly 4.19am of 15th april 2016 for the flight 6E112, departure time 5.10. From chennai to guwahati. But they did not allow me for the boarding access. Can i know why ? Please being helpfull rearrange my ticket and for my accomadation....

My relatives travel on DT 12/04/2016 by indigo flight no 6E714 which departure time was 13.10 and they have already check-in bi online when approach to airlines counter on 12.30 the airlines members denied there's travel by saying that you have approach after boarding closer so you should get another flitgh so what is the purpose of online checking and thay did not refund any amount...

Sir i booked a ticket on 13 apr 16 flight no ge 943 delhi to bengaluru 1100 hrs dated 12 jun 16 through on line booking amount has been deducted but confirmation ticket copy has not been delivered and no message has been send on sms or email. Plse intimate me about the confirmation through sms....

Sir, This is to inform you that today at 5:10 am I recieved the boarding pass of Indigo 6E-435 from the counter by showing my printed ID as well as my I card. While taking my boarding pass, I card happened to be left at the counter in the name of Shashi Dhotekar. I had travelled from Bangalore to Nagpur. My friend will be travelling tommorrow. I told him to collect it from the counter. Kindly return my I card to Mr. Shirish Lele. Regards...