IndiGo Complaints & Reviews

I lost my wallet in airport... How do you people think a person can manage not to eat for the whole day... Very horrible experience i had today while traveling in indigo airlines... I will definitely avoid using your services from next time...
And once again, i would.Suggest my family and friends not to take your services... Profit motive is not the only thing that is important... I traveled today from 10 to 3.30... Non satisfaction...

Incident:
I booked ticket for 5 passengers in flight 6e 755 from delhi to mumbai on dated 02 april 2016 at 16:00 hrs (Pnr: hffd9e, xcb7wt). Baggage was dropped at around 15:00 hrs and i started for security check. Unfortunately, my daughter started vomiting and this leads us to become late at security checks. Moreover, there was a long queue at security check.
Indigo representative called up me at 15:43 hrs and told that now...

My travel today i.E on apr 3 2016 has turned out my day holistic. This is my first flight with indigo and i am really not happy with the service. I am travelling with pnr no. M9rzkj and vb92fg chennai to varanasi booked through make my trip. I was charged for an excess baggage at chennai for rs 4500 and on enquiry was told that i wont have to pay for my next flight from delhi as i will be exempted by showing the receipt issued by them for...

I had booked a flight from Delhi to Vishakhapatnam through Indigo on 3/4/2016. My PNR no was MPUP6C. I was in Domestic terminal T1 40 mins. prior to the departure of the flight. The security check was done in a very casual and unhurried way. As soon as it was done, we proceeded to the gate and there we were informed that we were late and the gates are closed. We reached at gate 20 mins before flight departed. It is not only my case. There...

I have booked two ticket of my family in view of my elder brother death on 27 Feb 16. One ticket from Ahmadabad to New Delhi and second ticket from New Delhi to Varanasi After complete booking of first ticket whose PNR no. is RC318Q, I logout / Closed your website page then i proceeded for booking of second ticket from New Delhi to Varanasi whose PNR no is RC318Q. When I reached Ahmadabad air port for boarding then indigo staff told me that...

Sir I had a ticket from Mumbai to Indore booked in Indigo Airlines my PNR No.- K47BJL,
I checked in 1 hour before and I boarded prior to 20 minutes also got the boarding pass but the staff told that the gate is closed now and didnt allow me to entered and my ticket got cancelled due to which i faced lot to trouble. This is an injustice causedto me. Kindly provide me the compensation and needful assistance from the Airlines....

PNR: MC9YWQ
We were 3 o[censored]s travelling. We had done the Web checkin. Since we were running late by 5 mins, we called Indigo Customer Service to inform them that we require luggage to be checked in and provided our PNR. On arriving at the Mumbai airport we wasted 30 to 40 minutes since 5.40 to tell the Indigo staff to help with just three small travel bags total weighing 22.9kgs so that we can board the flight. None of the Indigo staff...

I have travelled to dubai from kochi on indigo. During the i have tried buying food using indian currency. The crew told that they cannot take indian currency and only usd or dirhams can be used for purchasing. Why this discrimination for indian currency from and indian carrier. I remembered gandhi being thrown out of the train for being an indian. So indian are the biggest racist for indians now. I strongly recommend strong actions against...

Date - 12-march-2016
Incident desc - indigo has over booked the tickets and have tried to pacify us stating that we are late.
We are 3 passengers travelling from hyderabad to ahmedabad on 12/march/2016, 1. Sreenubabu dasari, 2. Mounica, 3. Ratnavali.
1. Flight no: (6e 372) from hyderabad to ahmedabad
2. Issued boarding pass @ 5.20
3. Went through security checkin
4. Indigo representative put the...

This is to inform you that i'm serving in army, currently posted in leh, ladakh (J&k). I had booked ticket from delhi to indore but due to bad weather conditions in leh on 18th and 19th march i was unable to catch my delhi-indore indigo flight. Then on 21st march goair provided an additional flight from leh-delhi. So due to bad weather conditions on 18th march i couldn't catch your indigo flight which i had booked earlier. So kindly understand...

My wife was traveling yesterday on delhi ahmedabad sector on 31 march 2016. The flight was at 6.20 a.M reaching ahmedad at 7.55 a.M. She checked in, did security check and got the bording pass with 1 hour remaining in flight departure.

She went for a coffee and returned to the gate for boading with 35 min remaining however she was not allowed. All the staff were extremely rude specifically kiran khatri. I think she is the...

Pnr no: mg8f4r passenger name: mr. Surinder mukhi
Pnr no: u7zfpf passenger name: master vikramaditya mukhi
Flight time: 5:05
The flight had been rescheduled due to the illness of my grandmother.The behaviour showed by your airline staff was unbelievable.The security check was closed even thirty five minutes before the scheduled time of the flight's departure time.The worst thing that could be done is that the flight took...

Dear Sir/Madam,

Please note I would like to official register a complain against your airline.

Kindly forward this mail to person concerned & forward his details for further communication.

Please note I had booked my flight ticket from the Indigo airline for Travel between Bangalore-Mumbai for travel date on 9th Feb 2016.

I called up your call center asking them to confirm if my...

I had reached the counter by 2 pm and the flight was of 2.40pm. since i was travelling with a 98 years mother-in-law of mine i requested the staff to let us board as it was emergency. they nor did help nor gave solutions for cancellations of tickets..Is this the service what you provide?
Completely unacceptable..kindly revert...

I was so disappointed with all the customer service involved in my case. I am an expat visiting Delhi from Dubai and booked returned flight from March 23- March 30, 2016 (PNR K4HZRL).

On March 27 1am i called them to rebooked my flight tru IVR and they have confirmed that they could not accept the payment tru phone as they dont honour an international debit/ credit card. I was advised to made the payment in the system. I did...

I am sorry to bring to your kind notice that this case is one of those cases when a fool is made out of passenger. I was supposed to be travelling from Patna to Delhi through Indigo flight and therefore I reached the airport one hour before schedule. After waiting for long in the que for boarding pass, when my turn finally arrived, the attendant told me that the luggage weighed extra 4 kgs and therefore I should shift a few stuffs to my hand...

We put boarding card on 26th March 2016 at Chennai to fly to Hyderabad in indigo flight 6E 384 and after frisking reached Gate 12 but not allowed to board the flight. We were put severe mental agony and pecuniary loss and missed an important function for which we planned to fly. The Indigo should not have let the consumer in such a position. The company should have taken care to board them in the flight after having put boarding card. This...

My wife travelled in Indigo 6E 538 on 22March from Kolkata to Hyderabad. She collected the luggage from the belt and came home. When she opened the bag she realized some items are missing. (In the top pocket of the trolley, 4-5 items were missing). Later we also realized someone tried to open the number lock (the sticker was removed from the number lock which the airline staff put in Kolkata Airport after the trolley check). She did not check...

Dear sir,

This is kanchana, living and working in banagalore and i would like to lodge a complaint against indigo about their unethical act i endured while i was travelling yesterday(24/03/2016) from mumbai to bangalore.

I was supposed to travel by the flight 6e 615 (Pnr no.Jyp3kg- confirmed ticket) @16.55 flight. I have done check in (Direct and not web check in) at 1.00pm and taken boarding pass and crossed...

Airline pnr - i5rk3s

Respected sir/madam,

I was not allowed to board on the plea i should have reported before 1 and a half hour of scheduled departure. I reported the boarding counter at 06:42 hours, exactly one hour before the departure time. I booked the ticket on emergency at 01:49 hours of 26th march, 2016 as there was a serious patient in my home at guwahati. I explained all things to the staff at counter....