IndiGo Complaints & Reviews

I had a flight to catch from bangalore to Delhi at 1:15pm, I reached on time but I was told that the boarding is closed as the passengers are full in the flight and told to purchase another ticket of the next flight without even refunding the money of the previous one. I request you to kindly refund the money and take necessary actions or else I ll lodge a complaint in consumer forum related to this matter. Thank you.

We were travelling from ahmedabad to mumbai to catch international flight on 3rd of april.Our flight booked for ahmedabad -mumbai sector from indigo was se 242, our pnr was lbe3mt. We were two passengers travelling with total 30 kg baggage for check in and 14 kg (I.E 7 kg is allowed as cabin baggage) and had a laptop bag, on duty ground staff from indigo (Rinnee; rennie ??) forced us to keep all the luggage on belt to wight and then charged us r. 4000/ for 16 kgs as an extra baggage. We were in hurry so we paid without any argument, we sent an electronic complaint to indigo authority about the same. We got call from them but and assured us to give justice. We are waiting for their call back, if we do not get our refund we have evidence from emirate airways about our luggage and we will be taking this issue to higher authority of civil aviation for this injustice caused to customer by indigo.

Never board indigo

Hello team,

My call to indigo was regarding the cancellation of ticket which i booked on 17/05/2016 on 12:05 pm through make my trip app and i called the indigo at 12:10 pm just after the ticket was booked incorrectly, when i called the customer care the agent gave me information that they cannot refund the money, however make my trip has a sale team who can refund us the ticket amount.

I called make my trip after a long discussion with the agent got connected to the make my trip manager( asma), she denied that there is no sales team who can refund and this is an wrong statement provided by the indigo agents. We both then did the conference call with the indigo agents and all the agents gave us various excuses and also they gave the commitment that they will inform us through mail or call but for 5 days myself and (Asma) taking the conference call dealing with the indigo agents there was no proper reply from the agents also the supervisors and manager( i just remember the names: ashfaq(Agent) chandan( supervisor) sunny(Manager)

I do have the call records and also make my trip manager( asma) has all the call records, i will share those once i get any response from your team, .

They never helped me with the proper resolution and asking me to pay rs.2000.00 just for 5 minutes.

I am hoping i may get some good response at least now,

I hope indigo can take some responsibility.

Today i have to catch the flight to lucknow through flight#6e-444 at 6.25am. I have reached the airport by 5.25am. I have got a message on my mobile that i have to reach 25 min before the boarding start. I have tried to take the boarding pass by my own but the machine kept at delhi airport was not printing the pass. Then i stand in the queue and reached the counter 42 min before the boarding will start. To my surprise the executives there has refused to give me the boarding pass since it was suppose to close 45 min before boarding start, for which i have no idea. I was in the queue for 20 min and i haven't heard any announcement about emergency/immediate issue of pass for the flights which is getting close.

When i have discussed this with higher management they simply saying that we have announced and when i contacted the customer care they are saying that we are not announcing because delhi airport is a silence airport. With me around 5-10 passengers were there who has missed the flight due to this. I have not only missed my business meeting in lucknow but also if i go by the statement of call center representatives and executives at airport then i will loose the entire flight charge as well and they are making the case of no-show.

Please let me know where the customer at fault? If the indigo team were supportive then i would have catch the flight and have now in the meeting too. I am working for a reputed it form hcl in noida. I always flying through indigo. So i sincerely requesting you to please consider the circumstances and refund maximum of my money.

If you want then i will give you the detail of the uber taxi too who has dropped my to airport through which you can confirm my arrival at airport.

To : nodal officer, indigo

Re: notice to settle costs – pnr afkmfr; flight 6e-22; dubai to delhi; 31 mar 2016

Dear sir/madam,

This is regarding the traumatic experience of my parents mr. Chackanattuchira karthikeyan, mrs. Bharathy karthikeyan (An arthritis patient) and my sister ms. Pratibha karthikeyan who were supposed to be onboard the flight 6e-22; pnr afkmfr; dubai to delhi on 31 mar, 2016.

The above people reached the airport within the stipulated time at the dubai airport in order to the board the subject flight scheduled to depart at 2220 hrs. Upon arrival, they received the boarding pass from the indigo counter. Due to severely heavy congestion at the emigration counter/security checks, they could arrive at the gate only 10 minutes after the scheduled time. Upon requesting your personnel at the gate to allow them to fly, as against what any airline would strive for especially when you have given the boarding pass, they argued with my family members, behaved as if they were culprits and didn’t display any helping/compassionate attitude. Also they simply rejected that indigo will not arrange any alternative flight. It is to be carefully noted that once any ordinary passenger gets a boarding pass, there is no reason why he/she would not intentionally want to reach the gate much before time. Hence in this case clearly your airlines has not performed the responsibility to arrange alternatives. (What was appalling was the fact that their names were not called by anyone or displayed anywhere so as to help them out)

Embarrassed and helpless in a foreign land, they had no other option but to book the next available flight that was air india which departed 00:05 hrs (Airline ref: jp54j). The booking cost us a mammoth 3600 aed which is a very high cost compared to our living standards and what we can handle. This is in addition to the mental trauma of an old lower middle class couple above 60 yrs and their young daughter of missing a flight towards midnight when they had to reach their destination urgently.

I can recall good flying experiences with indigo airlines and it was my preferred airline - which is why i had booked their flight with your company and another domestic indigo flight for the same passengers on 6th apr to kochi. Even though i had heard some bad flying experiences with indigo from my acquaintances, because of which they have started to avoid indigo totally, i personally couldn’t point out any such experience until 31st mar 2016. It is very surprising how an airline can show such unprofessional, reckless attitude towards its valued customers.

We hereby hold you responsible for all costs and related damages (At least aed 3600) which we look forward to get refunded by you.

Regards,

Pratheesh karthikeyan

I agree indigo being the lowest price flights, but i don't understand why should i be charged 2500 just to prepone the dates, it doesn't make sense as i am using the same airline just that i changed the dates and even the tickets were cheaper than the actual return ticket, in case i'm cancelling it then indigo have all the right to charge me!! I want a clear answer on this and a strict action.. My ticket number before preponement was igi59b,...

I had a return ticket from hyderabad (Hyd) to bengaluru (Blr) by the 19:00 pm flight (Flight no. 6e 357) on wednesday, 13th april 2016 by economy class. I arrived at the rajiv gandhi international airport [rgia] at shamshabad (Hyderabad) at 5:30 p. M. And completed the check-in and security check formalities and had taken the boarding pass (I was allotted seat no. 16e on the flight, boarding pass attached) by 6:00 p. M. I was waiting at the gate no. 25f, which was shown to be the gate for boarding my flight on my boarding pass. Gate no. 25f is located in the basement area of the airport.
At 6:45 p. M., i noticed that there were hardly any boarding announcements or co-passengers around, and i checked with the jet airways official at the counter at gate no. 25f about my flight. He called the representatives of indigo, following which i was informed that the departure gate was changed to gate no. 26, which was located on the floor above that on which gate no. 25f is located.
When i rushed to gate no. 26, it was almost 6:55 p. M., and the indigo officials at the gate informed me that the flight had already left. When i asked the indigo officials as to why i was not intimated about the change in departure gate though i had the boarding pass with me, they informed me that the airport in question was a ‘silent airport’, and that they would announce a change in the departure gate of a flight for a maximum of three times, and that they had sent an sms to me intimating me about this change.
When i checked my mobile phone and found no such sms, the indigo officials informed me that i might not have received the sms due to mobile signal problems in the airport. None of their representatives were either at the old gate to guide the waiting passengers about the change, nor was a call made to me since i already had my boarding pass issued much ahead of the scheduled time of departure. There were also other passengers who missed the flight that day like me because of the poor management of ground staff. If the passengers are missing, the basic minimum they could have done is to check the old counter.
When i asked about the choices available to me next, i was informed that i would be required to purchase a new ticket and travel to bengaluru by the next flight. I had to buy a new ticket costing approximately inr 10, 200/- extra for the next flight scheduled to depart for bengaluru at 9:25 p. M. I was also informed that i had the option of staying overnight in hyderabad at my own cost, and could travel to bengaluru by the early morning flight by paying inr 2000/- and odd. As i had to reach bengaluru at the earliest as i had left my young children at home including a 5 year old daughter, i had no choice but to take the former option, and paid inr 10, 200/- extra over and above the original fare of rs.4110 for the new ticket on the 9:25 p. M. Flight of indigo to bengaluru. I request the indigo authorities to reimburse my total ticket fare of rs.14, 330 for flight from hyderabad to bangalore by economy class for the agony i went through.
My experience with the officials of indigo at the hyderabad airport was very disappointing. They hardly any responsibility in ensuring that a passenger who had checked in and completed the security check and was awaiting boarding while seated in the sanitized zone, boarded the flight in time. Even post incident they very rude in their approach and clearly did not seem to want to help the stranded passengers, many of whom ended up paying high fares to take different flights to their destinations. I request indigo to investigate this further. I request the concerned authorities from indigo to take stringent action against the officials present so that other passengers are not inconvenienced similarly in future, and reimburse my total ticket fare. I have also informed the police outpost at the airport about this incident.
I am also sending a copy of this letter to dgca

Booking refrence no - yyj8vz
Booking id[protected]
We have an senioer citizen on board and not able to coprate with anyone and the other person with her is in defense kota . Before it was showing payment succesful for defense kota person now it is showing delayed and on contacting with them indigo pepole are saying kota is full from that flight plase its for the sake to have comfart flight to senioer citizen till her hometown somewhere in delhi .
I may request to confirm our ticket on may 4 2016 flight 1600 hrs from chennai to delhi via hydrabad .

I booked a ticket under armed forces concession but at the Mumbai airport, boarding was denied stating that only 1 person will be allowed and my spouse and child was not allowed to travel on the booked ticket and asked for extra fare. When we decided to pay extra amount, they denied our boarding stating that only 2 seats are available and my spouse has to go using another flight. The staff showed extreme misbehaviour and rudeness. I want an action against such activities.

PNR NO:WYBMQZ
Name: Lenzing Danggen
Complain: I reported at correctly 4.19am of 15th april 2016 for the flight 6E112, departure time 5.10. From chennai to guwahati. But they did not allow me for the boarding access. Can i know why ? Please being helpfull rearrange my ticket and for my accomadation.

My relatives travel on DT 12/04/2016 by indigo flight no 6E714 which departure time was 13.10 and they have already check-in bi online when approach to airlines counter on 12.30 the airlines members denied there's travel by saying that you have approach after boarding closer so you should get another flitgh so what is the purpose of online checking and thay did not refund any amount

Sir i booked a ticket on 13 apr 16 flight no ge 943 delhi to bengaluru 1100 hrs dated 12 jun 16 through on line booking amount has been deducted but confirmation ticket copy has not been delivered and no message has been send on sms or email. Plse intimate me about the confirmation through sms.

Sir, This is to inform you that today at 5:10 am I recieved the boarding pass of Indigo 6E-435 from the counter by showing my printed ID as well as my I card. While taking my boarding pass, I card happened to be left at the counter in the name of Shashi Dhotekar. I had travelled from Bangalore to Nagpur. My friend will be travelling tommorrow. I told him to collect it from the counter. Kindly return my I card to Mr. Shirish Lele. Regards Shashi Dhotekar

Complaint regarding delaying of refund. Online cancellation of tickets. Travelling information :
1) passenger -pooja arya
Date- 9mar16 (Delhi to mumbai return)
Booking ref- k6z76s
Booking id[protected]
Total credit- inr 1, 126
Ph no. [protected]

2) passenger -abhishek arya
Date- 28aug15 (Pune to delhi, 6e402)
30aug15 (Delhi to pune, 6e105)
Booking ref- k9qgkg
Ph no. [protected]

Dear sir

My name is mukesh saxena working as Vice President adani port and sez. I have to board flight from ahmedabad to delhi at 620 am. I reached counter at 530 am but I was not allowed to board the flight. I was in queue at 520 am but because of family passenger of 15 luggage it takes 10 min to get my no in queue. I pleaded to allow me but the attitude and behaviour of ground staff and manger was not considerate and very bad. We are corporate client and such behaviour is untolerable.

We were two members and we are not given accommodation in 710 am. We are given accommodation in 840 am with additional charge of RS 3747.

We need strict action against such behaviour and refund of additional amount. My PNR no was zDLZQQ

My second member was BagIrath jadeja with PNR no L6R N9C And additional amount of RS 3747/

Regards

Mukesh saxena

Email mukesh.[protected]@adani.com

[protected]

I booked indigo air ticket for 12th Apr. 2016 through Via.com site. Airline PNR: LFS5YH. Due to a medical emergency traveller couldn't board the flight & informed indigo customercare over phone & even tried online cancellation. But cancellation denied before 90 minutes of departure & full amount is kept by Indigo i.e. INR.13308.00. Only a tax portion has been mentioned will be reversed. But don't know when. I have 2 questions. 1. Why 2 hours prior in the age of all online transactions full amount is kept by Airline. This is unfair for such a big amount for an one way journey. No. 2 question. In case of tickets booked prior to 30-40 days, a huge portion of fare breakup shows as tax amount, almost 60% of the ticket price. But in this case tax amount is 10% or less why so. This is a totally unfair practice & you should file a case againt these unfair practices.

I had to travel from bangalore to delhi on 6th april 2016 via indigo 6e 132.
Flight departure time was 06:05 am.
I have been always on time . That day due to crowd, i reached at gate no 19 at 5:46 . On announcement board, it was mentioned final call, when i reached at gate, it was closed .
There were 5 passengers with me who reached at this time .I requested the indigo staff to open and let us because there were 20 min left. But that lady rather than taking us to gate, started taking us to reservation desk and said we need to go to next flight . It was 5:50, i urged her not to take us that side . But she didnt listen and started telling for next process, " pay extra and come bye next flight" .
When i reached to reservation desk, there was still time left in departure of the same flight .. But they didn't listen .
And charge for the next flight was more than double of previous flight.
I had no choice and i had to book another .
My next flight was at 9:45 am . I had been sitting at gate number 16 for 3 hours . I was observing other airways on the same gate . 8:45 am, jet airways gate was open even when 5 min was left in departure and second thing there were few passengers were late while checking in, jet airways staff called them and asked to run and made them to get in .
Now, it was indigo's turn for 9:45 departure .
First point : gate was opened at 9:16am .
Second point : it was opened till 9:43 am because there was no emergency passenger case.
Same airways was behaving ridiculous..
While my return trip that is on 11th april 2016 . I took some pictures as well for proof ..

I had this worst experience in indigo airways . I have decided not to travel for such disrespect airlines.

I want to take this complain at higher level because it might be easier to earn money in dishonest manner but it matters for honest people.

Provide a solution because i will stop until i get one..

I had booked ticket from del to bbsr in indigo flight. But due to traffic I reached to the check in counter exactly at 1509 hrs. Since the closure of check in time was 1510 hrs, they did not allowed me to check in and not even provided any support. The flight was to take off at 1555 hrs and they could have allowed me but just tried to shifting their responsibility on the others. Finally I missed my flight...

I had booked a ticket with Indigo Airlines from Bangalore to Dibrugarh on April 12, 2016. I reached Airport on time well before the Check-In Closing time mentioned on the ticket. After Checking in; there was a huge queue at the security clearance counter which delayed the process. Finally, when i reached the gate, i was told that the gate is closed from the airline staff. No announcement was made about closing the gate or I did not even receive a call from the airlines asking about my whereabouts even after I have checked in and collecting the boarding pass. As a matter of fact, even if you book a bus ticket; the Bus operator will call the passenger if not present at the boarding time. plus, there was no proper response from the airlines after the gate was closed. They just made me go from one counter to another rather than helping me sort things out. Finally, after hours of waiting, the solution that was provided to me was to book another flight for nearly twice the cost of my previous booking. Very disappointed at the level of customer service provided by IndiGo Airlines.

I booked ticket in indigo airlines from varanasi to delhi on april 4th 2015. The amount was deducted from my account but the system failed to generate the itenary. Transaction id: 621003f6b8cf[protected] amount: 5734.00 inr transaction date & time: april 04, 2016. When i contacted customer support they informed me that money will be refunded back in my account after 3-5 days. But its been 7 days and i didn't get my money back. Again i called customer care on april 11, 2016, they are noting down wrong transaction id again n again. Its so frustrating to have such an attending you over the phone. I want my money back.

-bharat