IndiGo Complaints & Reviews

I have booked a ticket for two passengers on 4th March 2016 for an Indigo flight from Delhi to Bangalore for 24th April 2016 on the official website of Indigo airlines.
Flight number- 6E 643
Departure time- 11:00
After confirmation of the ticket, I tried to book a ticket for 3 more passengers on the same flight but was unable to find the flight details on the website of Indigo airlines.
Later, I tried to book the...

Today (04.03.2016) I travelled by INDIGO Airlines flight no.: 6E 591 from Vadodara to New Delhi, PNR: WGUGGE. When I reached Delhi & received the bag, I was zapped to see its handle missing. I immediately brought to the notice of INDIGO Airlines sr. staff ( I am not sure about the name but starting with A, I think Akhilesh) on duty at terminal 1C.
To my surprise the 1st comment from INDIGO staff even before listening to me fully...

I was suppose to travel to Hyderabad from Delhi by indigo flight no 6e 305. the departure of flight was 11:50a.m. as mentioned on ticket and website.
Please note that I had already done my web check 6 hours before my departure.
We reached the counter on time, finished our security checking but the officials denied saying that the counter is closed. I, along with my parents requested them saying to allow us to board the flight...

I have already filed a complaint on customer relations id as told by your customer care executive the copy of the mail follows:
On Feb 27, 2016 5:52 PM, [protected]@yahoo.inVidita Rastogi wrote:
I just landed with one of your flight 6E735 which was a connecting flight to 6E 608 from HYDERABAD.
My PNR is XE26JN
I want to inform you that after reaching home i found that my new suitcase is broken . And this is...

Hello there
my mother traveled from hyd to vtz on 27 feb'16(4:50 pm flight). we booked her ticket(thru mobile app) which had an offer of free meal that day. she got it and satisfied.
now my issue is with the seating system. she is an 80yr old women. while check in we requested for front row(we already paid extra for that row), ur ground staff said all are booked.
then later when the flight doors closed 2 seats were...

I have booked 3 Pax tickets on 07/02/16 by indigo airlines on urgent basis, 2 from Delhi to Mumbai by 6E 169 ( Syed Qayam Raza+Hina Sayyed) Reference Number N6EWB3KMW one ( Syed Mahendi Raza) from Delhi to Mumbai Reference Number N6ES5SLQ1, using my HDFC bank credit card [protected] through smartbuy mobile apps as my uncle was very much serious at Mumbai so these tickets were booked on the same day and costed high. I am a frequent traveler...

I was travelling on flight 6E 342 from Lucknow to Kolkata on 26th February 2016 with my family. The flight was a hopping flight from Lucknow to Patna and then to Kolkata. There were numerous mosquitos in the same flight due to which we all were very discomfortable during our flight. We asked the cabin attendant to look into the matter but we got a rude reply from her saying even its disturbing them. I m a frequent flier with indigo airlines...

I reported to Pune Indigo counter at 10.40 am for flight no 6E148 for Delhi PNR CBQCQQ but they asked for paper ticket when i came back with it they did not allow me to board on the plea that I am late and accordingly I booked a ticket for flight at 8.35 pm flight No 6E402 with extra Rs.5000/-. My complain against you is that your filght no 6E402 is late by 50 mts now whether you will return back my money for your delay or not. I think now...

Denied boarding and extra charges on next Indigo-flight
I would like to share details of an incident which happened on the morning of 23rd Feb. 2016 at Mumbai airport regarding a case of poor customer service and abnormal charging of the tickets for an alternative flight and demand corrective action for the same.

We were five passengers booked for your Mumbai-Delhi Indigo flight 6E 196 with PNR no. P22ZUR ; The scheduled...

Passenger (Mr. Sanjeev Channa) took the boarding pass and completed the security check. Since the passenger was feeling some health issues, he intimated the IndiGo ground staff to help him/ call him to reach towards boarding gate once it is opened. Even then, ground staff failed to reach the passenger (even after a special request from the passenger due to his ill-health). Therafter, passenger had requested the staff to accomodate him in...

I was to fly today from Dibrugarh to Delhi on flight 6E 571 at 1350 Hrs today that is on 25 Feb 2016, with Booking Reference M6FVTF. But due to postponement of PGT English exam of Haryana Staff Selection Commission I had to cancel the ticket. I got my ticket my ticket cancelled prior to two hours before departure but I have not been refunded money....

Booked IndiGo airline tickets on 16/01/2016 for Guwahati to Kolkata flight. Flight was scheduled to leave 12.20 from GAU. Due to inordinate delay we were forced to come to Kolkata by another flight. The Guwahati counter person cancelled the tickets and wrote for refund of Rs. 7510 duly stamped and signed. She also confirmed that refund will be made after 15 days. After 30 days I have not yet received the refunded amount. Please arrange to...

I was travelling from hyderabad to raipur < i reached airport at 4 pm and my flight was boarding at 5:15,
i checked in which took half an hour roughly and then i passed the chek post and was moving towards the boarding gate
i went to the washroom prior and then to the boarding area
there were 6 attendents 3 were male and rest three were females one of her name was 'GAUCHIA ", i reached the boarding area 1 mintute late...

I was suppose to travel to jaipur from kolkata by indigo flight no 6e 238. the departure of flight was 05:20 a.m. as mentioned on ticket and website.
pls note that i had already done my web check in one day before my departure.
i reached the counter at 04:30a.m. but the officials denied saying that the counter is closed. i requested them saying that almost an hour is left, "how can you close the counter".. the official time...

I was flying Kolkata - Pune via Ahmedabad on 18/02/2016. My flight number is 6E 0202.
WHen I was checking in I was told that only non reclining seats are available.
I was shocked to know that even though I am paying the same price why am I being given non reclining seats.
Later when I boarded the flight i was even more shocked to see that my seat was non reclining since the seats behind me were being sold at a premium...

I purchased indigo iron box 750 w Dry iron(white) i received this material on date 22.02.2016 at time 4:20pm.i opened the box iron box is damaged(front edge) i am purchased web site is paytm.com please do not purchase indigo product waste of money this company product waste...

Dear Sirs / Madam

Please find the following mail and SMS.
This is a bad experience mandatory to share this with each of you.
I know you are unable to Cure this But I believe Pehredar would definitely try to correct and determine the circumstances are forcefully formed by mismanagement of these airlines at cost of what.

this indicates from where to which destination the journey is started.
br...

I had booked ticket from delhi to ranchi for 2 person dated 05/02/2016 flight was 6e-495 dep time 6.45 am. I reached the airport at 5.45 and there was heavy rush.
When my turn came for boarding pass at 6.05 am, i was informed that they have closed for this flight.
I was literely forced to miss the flight without information and forced to take same day high value fare ticket....

I had fever today. N my flight departure was 5.05 am. Due to fever i was late and reached at 4.30 am. I was not allowed to board for the flight. Completely dis satisfied. Since i always travelled in the same flight, still i had tp face such un pleasant situation. I had to pay again for the next flight. Frustrated.!!!
Contact [protected]
Durga shankar mishra...

Dear Sir/Madam,
I flew with Indigo from Kolkata to Hyderabad on 04 January 2016 and returned to Kolkata from Hyderabad on 11 January 2016. On my way back to Kolkata, I was stopped by Indigo Staff Ms Rani and Sr. Executive Mr MD Anisur at the Indigo check-in counter during check-in at Rajiv Gandhi Hyderabad International Airport. I was informed that a laptop bag is considered as a handbag and fall within the allowed 1 piece and 7 kg...