IndiGo Complaints & Reviews

Booking refrence no - yyj8vz
Booking id[protected]
We have an senioer citizen on board and not able to coprate with anyone and the other person with her is in defense kota . Before it was showing payment succesful for defense kota person now it is showing delayed and on contacting with them indigo pepole are saying kota is full from that flight plase its for the sake to have comfart flight to senioer citizen till her hometown somewhere in delhi .
I may request to confirm our ticket on may 4 2016 flight 1600 hrs from chennai to delhi via hydrabad .

I booked a ticket under armed forces concession but at the Mumbai airport, boarding was denied stating that only 1 person will be allowed and my spouse and child was not allowed to travel on the booked ticket and asked for extra fare. When we decided to pay extra amount, they denied our boarding stating that only 2 seats are available and my spouse has to go using another flight. The staff showed extreme misbehaviour and rudeness. I want an action against such activities.

PNR NO:WYBMQZ
Name: Lenzing Danggen
Complain: I reported at correctly 4.19am of 15th april 2016 for the flight 6E112, departure time 5.10. From chennai to guwahati. But they did not allow me for the boarding access. Can i know why ? Please being helpfull rearrange my ticket and for my accomadation.

My relatives travel on DT 12/04/2016 by indigo flight no 6E714 which departure time was 13.10 and they have already check-in bi online when approach to airlines counter on 12.30 the airlines members denied there's travel by saying that you have approach after boarding closer so you should get another flitgh so what is the purpose of online checking and thay did not refund any amount

Sir i booked a ticket on 13 apr 16 flight no ge 943 delhi to bengaluru 1100 hrs dated 12 jun 16 through on line booking amount has been deducted but confirmation ticket copy has not been delivered and no message has been send on sms or email. Plse intimate me about the confirmation through sms.

Sir, This is to inform you that today at 5:10 am I recieved the boarding pass of Indigo 6E-435 from the counter by showing my printed ID as well as my I card. While taking my boarding pass, I card happened to be left at the counter in the name of Shashi Dhotekar. I had travelled from Bangalore to Nagpur. My friend will be travelling tommorrow. I told him to collect it from the counter. Kindly return my I card to Mr. Shirish Lele. Regards Shashi Dhotekar

Complaint regarding delaying of refund. Online cancellation of tickets. Travelling information :
1) passenger -pooja arya
Date- 9mar16 (Delhi to mumbai return)
Booking ref- k6z76s
Booking id[protected]
Total credit- inr 1, 126
Ph no. [protected]

2) passenger -abhishek arya
Date- 28aug15 (Pune to delhi, 6e402)
30aug15 (Delhi to pune, 6e105)
Booking ref- k9qgkg
Ph no. [protected]

Dear sir

My name is mukesh saxena working as Vice President adani port and sez. I have to board flight from ahmedabad to delhi at 620 am. I reached counter at 530 am but I was not allowed to board the flight. I was in queue at 520 am but because of family passenger of 15 luggage it takes 10 min to get my no in queue. I pleaded to allow me but the attitude and behaviour of ground staff and manger was not considerate and very bad. We are corporate client and such behaviour is untolerable.

We were two members and we are not given accommodation in 710 am. We are given accommodation in 840 am with additional charge of RS 3747.

We need strict action against such behaviour and refund of additional amount. My PNR no was zDLZQQ

My second member was BagIrath jadeja with PNR no L6R N9C And additional amount of RS 3747/

Regards

Mukesh saxena

Email mukesh.[protected]@adani.com

[protected]

I booked indigo air ticket for 12th Apr. 2016 through Via.com site. Airline PNR: LFS5YH. Due to a medical emergency traveller couldn't board the flight & informed indigo customercare over phone & even tried online cancellation. But cancellation denied before 90 minutes of departure & full amount is kept by Indigo i.e. INR.13308.00. Only a tax portion has been mentioned will be reversed. But don't know when. I have 2 questions. 1. Why 2 hours prior in the age of all online transactions full amount is kept by Airline. This is unfair for such a big amount for an one way journey. No. 2 question. In case of tickets booked prior to 30-40 days, a huge portion of fare breakup shows as tax amount, almost 60% of the ticket price. But in this case tax amount is 10% or less why so. This is a totally unfair practice & you should file a case againt these unfair practices.

I had to travel from bangalore to delhi on 6th april 2016 via indigo 6e 132.
Flight departure time was 06:05 am.
I have been always on time . That day due to crowd, i reached at gate no 19 at 5:46 . On announcement board, it was mentioned final call, when i reached at gate, it was closed .
There were 5 passengers with me who reached at this time .I requested the indigo staff to open and let us because there were 20 min left. But that lady rather than taking us to gate, started taking us to reservation desk and said we need to go to next flight . It was 5:50, i urged her not to take us that side . But she didnt listen and started telling for next process, " pay extra and come bye next flight" .
When i reached to reservation desk, there was still time left in departure of the same flight .. But they didn't listen .
And charge for the next flight was more than double of previous flight.
I had no choice and i had to book another .
My next flight was at 9:45 am . I had been sitting at gate number 16 for 3 hours . I was observing other airways on the same gate . 8:45 am, jet airways gate was open even when 5 min was left in departure and second thing there were few passengers were late while checking in, jet airways staff called them and asked to run and made them to get in .
Now, it was indigo's turn for 9:45 departure .
First point : gate was opened at 9:16am .
Second point : it was opened till 9:43 am because there was no emergency passenger case.
Same airways was behaving ridiculous..
While my return trip that is on 11th april 2016 . I took some pictures as well for proof ..

I had this worst experience in indigo airways . I have decided not to travel for such disrespect airlines.

I want to take this complain at higher level because it might be easier to earn money in dishonest manner but it matters for honest people.

Provide a solution because i will stop until i get one..

I had booked ticket from del to bbsr in indigo flight. But due to traffic I reached to the check in counter exactly at 1509 hrs. Since the closure of check in time was 1510 hrs, they did not allowed me to check in and not even provided any support. The flight was to take off at 1555 hrs and they could have allowed me but just tried to shifting their responsibility on the others. Finally I missed my flight...

I had booked a ticket with Indigo Airlines from Bangalore to Dibrugarh on April 12, 2016. I reached Airport on time well before the Check-In Closing time mentioned on the ticket. After Checking in; there was a huge queue at the security clearance counter which delayed the process. Finally, when i reached the gate, i was told that the gate is closed from the airline staff. No announcement was made about closing the gate or I did not even receive a call from the airlines asking about my whereabouts even after I have checked in and collecting the boarding pass. As a matter of fact, even if you book a bus ticket; the Bus operator will call the passenger if not present at the boarding time. plus, there was no proper response from the airlines after the gate was closed. They just made me go from one counter to another rather than helping me sort things out. Finally, after hours of waiting, the solution that was provided to me was to book another flight for nearly twice the cost of my previous booking. Very disappointed at the level of customer service provided by IndiGo Airlines.

I booked ticket in indigo airlines from varanasi to delhi on april 4th 2015. The amount was deducted from my account but the system failed to generate the itenary. Transaction id: 621003f6b8cf[protected] amount: 5734.00 inr transaction date & time: april 04, 2016. When i contacted customer support they informed me that money will be refunded back in my account after 3-5 days. But its been 7 days and i didn't get my money back. Again i called customer care on april 11, 2016, they are noting down wrong transaction id again n again. Its so frustrating to have such an attending you over the phone. I want my money back.

-bharat

I was traveled with ur flight no.6e 536 for jammu.
I have taken a snaps inside the plain. A cru memb came and forcely deleted the all snaps from my mobile. I have lost my important photos. Miss. I wad told that neither i found any instruction nor u announced the restructions about the same.Rachna argue with me and told that u can complain govt.Authority and send mail where u want, i will see them. She abused me a lot in english.
If do not taken any action about her, l will not travel from indigo in future.


With regards,

Rajesh sharan
Mail
I'd..- rajesh.[protected]@rediffmail.com

My parents were travelling from Bombay in Indigo flight and they had a camera . They gave their luggage in checkin and when they received the luggage after landing on delhi airport, camera was stolen. we were not expecting such service from your airlines. How can someone take our valuable item from luggage. This never happened in other airlines. Kindly consider the issue on urgent basis or i will file a complaint in customer court.
date of travel: 7th april 2016
flight: indigo 6E 154
dep: 2am
from bombay to delhi

I had heard very nice reviews of indigo airlines and experienced some good journeys with them till today when i encountered an issue and experienced how the indigo staff dealt with it. Needless to say.. This was my worst experience with any airlines ever. I got my tickets done through ease my trip app (Booking id- bet[protected]and booked a flight from delhi to hyderabad at 6:40 pm on april 9th. I reached the airport exactly 45 min before the flight departure time i.E. 5:55 pm. When i went to the checkin counter to collect my boarding pass, i was told you are already five min late, boarding pass can't be issued now. I showed them the ticket and asked how am i late when the departure time is 6:40 and on this the staff so irresponsibly said that's not our fault and that's make my trip's fault and flight departure is 6:35 pm not 6:40 pm. I requested over and over to look into the issue and i was just redirected from one counter to another. Which ended up wasting 15 more min and ultimately i was told nothing is possible now and you'll have to take next flight and pay the difference of the ticket fee.. I was in a hurry to reach hyderabad and i had to take the next flight for which the difference of the cost of the ticket was even more than the cost of the original ticket. Really disappointed and pissed off by the behavior and issue resolution team of indigo airlines today... Extremely devastated..
My concern is if there was a change of even 5 min in the flight's schedule, why didn't i receive an intimation from the airlines or the booking vendor? Still confused, whose fault is it?

Also, i am getting to hear from the indigo facebook page admin that i should have reached 2 hours prior to flight departure. Was i about to board an international flight that i had to come 2 hrs early?

I had already paid 3600 for my original flight and i was made to pay 4000 extra for the next flight which is ridiculous.. Is this how much you charge for a flight adjustment? Claiming yourself to be a low cost airlines? I remember how british airways issues me a boarding pass for an international flight even after being 45 minutes late. I am getting to hear from people about other domestic airlines about similar instances.. This is something not so expected from indigo. I used to think really high of this airlines, but alas!

Dear sir/madam,

I mrs. Soma bandyopadhyay lost my hand bag at delhi airport after security check, at indigo waiting area, or in bus which carries passengers from waiting area to flight for boarding. My details are as follows:
Travelling from delhi - kolkata dated 9/4/2016
Flight no. 6e591
Boarding time – 9.10 dep. Time 9.55
Seq. No: 162
Gate 6b pnr no. Ldlu 3k seat no. 23e

Address:
Soma bandyopadhyay, assistant professor, mckv institute of engineering,
243, g. T. Road(N), liluah - howrah - 711204
Office tel.[protected]/26549317
Mail id: [protected]@yahoo.Co.In

Me and my husband were travelling from hyd — > vzg 5pm flight. I was newly wed and had that rice thing tied to my waist to take it to in-laws place. And i'm not supposed to go back to my home once ritual takes place.

We both were on time for the flight, came around 4pm but we forgot to check in as we were rushing.Indigo staff did not let us check in to get the boarding pass claims that we are late said almost 100times. We were not late we were there before 1 hour for the flight. Stupid lady called her manager and that manager came and said they cannot put us on next flight also until next day evening that too for a charge. He also kept on saying 1hour coming early is so damn late. They kept saying flight is full. How can it be full when i have my tickets confirmed and i already paid freaking 5000rps for 2 o[censored]s. If i had not checked 24 hours early means, that we don't show up. They should at least wait until half hour before selling our flight tickets to some high price at last moment.

They sold our tickets to some for high price and they said flight is full and cannot put us 2 in the flight that we bought paid tickets for.

I really hated that guys so badly i never cursed anyone that bad. Because of the ritual i cannot go to my home, so we are left with no option except paying 30k for 2 tickets in spicejet. Spicejet guys are so considerate never had any problem with them. They also confirmed that we don't need to check-in for flights in india hours early. They would rather prefer/care for people showing up on time. One hour early is more than enough to get a boarding pass.

Indigo people sold our tickets to someone else how could an airline do such mean thing?? Common. With such kind of service they won't survive for too long. I need immediate attention on my request and please try to change such kind of arrogant behavior and stop doing such mean things to customers.

Indigo staffers named: Gurprit, Wilbur and Anupam at Kolkatta airport, first spoke very rudely to me and stopped me by saying that visa on arrival for Thailand is not available for 30 days but for 15 days only! They didn't even try to verify the information. They just said that either I buy another ticket of previous date or else I should leave!! They charged me almost 9000 more for the new ticket and than reduced my trip by 2 days! When I reached immigration, they confirmed that visa on arrival in Thailand is available for 30 days! When I conveyed the same to the 3 (above mentioned) indigo staffers, they goaded me and said that I can do whatever I want, they will not listen and that I can complaint to anyone I want but no one can do anything against them! Is this indigo staff or a gang of thugs??? I am bound to take a legal action against indigo, as their staff has given me false information and charged me money fraudly!!

As soon as I return, I will lodge a legal complaint against Indigo airlines, as their staff gave me wrong information and looting me by charging nearly 9000 extra as well as reducing my trip days. The visa on arrival for Thailand is available for 30 days (also confirmed by immigration people) but the indigo people didn't even check that information but just gave me ultimatum that either I should buy a ticket of earlier date or I should leave!