IndiGo Complaints & Reviews

DEAR SIR, KINDLY REFER PNR: X5JP7S, TKT.FOR DELHI-KOLKATA :10.03.15 & KOLKATA-DELHI:11.03.15 IN THE NAME OF RAJEEV SHARMA. ( Value Rs. 15604.00) BOOKED ON 3.03.15. DUE TO SOME CONDITIONS, I GOT THEM CANCELLED ON 04.03.15 AND GOT REFUND ADVISE FROM INDIGO SAYING REFUND OF Rs. 3800.00 ( INCLUDING CANCEL CHARGES FEES + TAX + LCRD + REFUND PROCESSING FEE & CONVENIENCE CHARGS ) BUT AS YET, I AM NOT ADVISED ON REFUND OF REST OF THE MONEY THRU "AMEX" CARD, PLEASE TAKE IMMIDIATE STEPS TO RECTIFY THIS AS I HAVE ALSO PAID INR Rs. 300.00 FOR CONVENIENCE CHARGES AND REFUND PROCESSING FEE INR Rs.400.00 TO INDIGO.. PLEASE DO LET ME KNOW ON THIS IN COUPLE OF DAYS. RAJEEV SHARMA, [protected]

Dear Sir/Madam, I travelled by Indigo Airlines from New Delhi to Bengaluru on 15th March 2015 evening (via flight 6E 107). Upon arrival in Bengaluru, I noticed that my check-in baggage was tore from one side due to mishandling by air lines staff. I immediately reported the same to Indigo on-ground personnel. They accepted the mistake and offered me the compensation of INR 500. Since this is a new bag, just bought two months back and...

Sir/Madam, On 8th feb 2015, I travelled from Gaya to Howrah by Rajdhani train and due to train delay I reached Howrah 3 hours late. I reached Kolkata airport by 1.35pm and I was having flight at 2pm. I informed the Indigo customer care that I will be late because of train delay but will reach airport on time. When I reached kolkata airport, indigo customer care ladies said I missed the flight, and I said the flight is already there and i didn't miss. If she managed the situation I may not miss the flight and flight also not get delay. Because of this, I paid extra Rs 5350 for next to next day morning flight (seat was not available for that day and next day.). If she managed that day, I may save an amount of Rs 5350 + 2 days hotel stay. - Sunny

My husband and I were travelling by Flight No. 6E 378 on 14.03.2015. Our PNR No. PCIUXN SEAT NO. 14 B & 14 C. We had pre-booked our meals for the flight. However while we waited patiently for our food, it was seen that the flight attendant who was supposed to serve the food did not bother. We had to insist that the food be served before we got the same. Such behaviour on the part of your staff shows that you care little for the comfort of your passengers.

Flight No. 6E- 339 from Lucknow to Mumbai dt. 15th March 2015 was rescheduled twice and thereafter its departure gate was changed. The change in the departure gate was neither announced nor displayed in the monitor. A few passengers including me missed the flight because of it. On discussing the matter with the available Indigo staff at Lucknow airport, I was offered a high fare flight for the next day. Out of no other option available (as high fare flights were offered by Indigo staff), I had to delay my journey for a week. Due to irresponsible attitude of Indigo staff, I am in a loss of time, money and work.

I had tickets for 2 for travel to indore from mumbai on 15/03/2015. PNR of ticket was H41VMV. Than I booked return ticket for 2 for journey on 17/03/2015. When I visited airport at mumbai on 15/03/2015, I was shocked to hear from counter person that my ticket had been cancelled. I told them that I never cancelled it but they said they were unable to do anything. As I was to go to indore for important office work, I was left with no alternative but to book another ticket which I did and PNR for new ticket is JDZPRK. Thus I paid penalty of Rs 4894/- in the form booking another ticket and also faced harassment at the counter as the staff at the counter was not ready to render any solution to the problem and they wanted us to leave the counter at the earliest. I am yet to understand as to INDIGO could cancel my ticket without my request and did not inform me also about the same either by mail and SMS. I know that INDIGO has the highest share of passengers and my complaint will not matter to them yet I thought of expressing my dissatisfaction and also my decision that I will never opt for INDIGO in future and also tell this incident to all those who are connected with me. Pradeep Kumar [protected]@ hotmail.com [protected]

To, The Managing Director. INDIGO Gurgaon We travelled from Goa to Delhi by flight no 6E 338 yesterday ie 14/3/15 and it was most scaring experience we ever had in any flight .. A lizard was creeping and crawling in the cabin which was very scary n horrifying. &and worst was that the snacks were served at that time in the flight. This was the worst experience, I ll never suggest any one to travel through this flight which is not concerned about its cleanliness .

I have cancelled indigo airlines ticket (PNR A1W82Y) booked through easemytrip.com on 5th March 2015. Its more than 7 days and still i have not got any refund from easemytrip. When I call Easemytrip they say Indigo Airlines is delaying and when I call Indigo Airlines, they say we have processes refund, please check with Easemytrip. Kindly help. Gaurav Kumar Mob: [protected] Noida

Hi, I am Manohar Reddy from Hyderabad, I would like to complain on Indigo Airlines. My parents flew from Vaarnaasi to Hyderabad on the 28th Jan 2015 on Indigo Airlines. They had checked in two pieces of check-in baggage. (a bag and a suitcase). On landing at Hyderabad airport, they was able to get only one bag and Suitcase was missing. On lodging a complaint with the Airline, they said they will deliver it to home. The Suitcase never came. Since that day we keep calling the Airline number and talking to various people but to no avail. They never call to update us on the status of the search. And when I call they just say we are searching. After 15 days, one lady from Indigo Customer care called and said they are unable to find my baggage and they would compensate us with some money Rs.5250.00 (based on some weight related calculation). I told them my empty Strolly cost is more than Rs.5250.00 and there was costly dresses in Baggage and I am more interested in getting my bag than any compensation!! Another thing that baffles me is that they decide the compensation based on the weight of the bag, which is totally ridiculous to me. Now they are not answering my calls or replying to my emails. I want to initiate action against Indigo Airlines for negligence. Please let me know if this is not a right channel and guide me thorough correct channel. Thanks, Manohar Reddy.

Hi, It is really a poor service that I received while travelling from Kolkata to Hyderbad on 02/03/2015 my flight was around 6:00 clock, I reached by 5:10 got delay in the gate any how I reached at the counter got the boarding pass but the person who was there his name was Supriyo (Supervisor) and another Supervisor, both of them did not know how to talk with the customer they were over smart non-cooperative and also their Manager all from Indigo. Instead of helping me they were pointing figure on me. I travelled in Indigo to different parts of India but never received such a stupid behaviour from Indigo Staff. The people those are there in kolkata airport are most worth. I missed my flight even after having boarding pass and I had to spend three time fare due to the mistake of Indigo staff. The service that I had received from Indigo I had decided that I won't travel any more in Indigo Airlines.

I have travelled from Digrugarh to Guwahati on 08.03.2015 by Indigo Flight 6E-571 having Airline PNR: 6E-H41W9F. I had one Registered checked in luggage having Tag no. E[protected], SEQ-0095 . But I was shocked to notice that my luggage did not arrive at the conveyor belt at Guwahati Airport even after waiting for more than two hours, i.e. the luggage is lost. I have one very important official meeting on 09.03.2015 at Guwahati. All official documents for the meeting apart from my personal belongings were inside the luggage. I had immediately contacted Indigo Airlines Office at Guwahati Airport and lodged my complaint with them but there was no fruitfull result. I am at total loss now. It is unbelievable to note loss of luggage in esteemed Airlines like Indigo. Please investigate and find out my luggage and arrange to deliver the same to my residence at address given below and inform me status. With regards, Mrs Mangala Bhattacharjee, Manager, UCO Bank, Duliajan, Assam, Cell no. [protected]. Home address: C/o Dibakar Bhattacharjee, Mission Para, R.G. Road End, DIGBOI-786171, Assam. Email Id : [protected]@indianoil.in

It gives me pain to say that once upon a time doing great airline services is ruining up everything. This is not my first bad experience with Indigo airlines but 5th one in a row which forces me to write this message. My PNR # ZFWD5R flying on 6E 426 on 4th March 2015 where the flight got delayed by more than 2 hours and the information was shared after the departure time i.e. we have received message at 6.27pm that flight has been delayed by 2 hrs. not only that flight actually departed at 8.15pm exactly 2hrs 10mins late from the schedule time. Also I would like to bring to your notice that there were many other flights from Bengaluru to Mumbai scheduled and departed on time then why were we not adjusted in any one of those. Also inefficiency of ground staff to handle this kind of pressure from a reputed airline like Indigo was surprising. Because of this delay I had missed couple of my important appointments which has affected my business and I feel that indigo is highly responsible for this act.

I travelled on 2nd march by your Indigo flight from Pune to Bangalore (6E 409) and from Bangalore to vizag via (6E 491). I had one checked in baggage at Pune airport which they promised will be del8vered directly to vizag. To my surprise when I got down at vizag and checked for my baggage it was not there. Your person on duty called someone and informed me that your bag is at bangalore and will be delivered by next flight. He also promised that they will deliver it to my place. Now after 2 days and repeated follow up from my side the only answer I am getting is your bag is not traceable. This is highly irresponsible behaviour. When I asked for compensation they say only after 5 days if they cant trace will be made. What do they expect me to do for 5 days without clothes they have no answer. I asked them to compensate for buying new clothes and told them if you get my bag I will refund you money which also they refused. This only shows your how fantastic customer relationship you maintain.

My name in Akash Sharma, was returning from Chennal from a official tour. I work in Ericsson India Global Services. I am very upset and hopeless with Indigo. I am not sure what was more bad, it was my damaged luggage or cruel Customer care staff. I feel i could bear the luggage damage but not the insensitivity and insult by the Customer care staff. She threaded me, cursed me, shouted like hell. Customer care in air carriers are going worse from bad. I did not ask for new bag, only to address my loss . But Shaifali was judging me as i am bad guy and i have done mistake by choosing Indigo. I was like numb at that place and if you want make enquiry from the other supporting staff present at that place please do. I clearly told her i don't want a replacement, only to address the issue, but still she hold me responsible for the loss and told i am liying . Indigo is now very old and experienced Air Carrier but from such Customer noCare executives no customer could escape without bad memories. Please hold the basic trainings again. An another gentleman came in the middle from Customer care and asked me about the issue, but i was so numb that could not speak a world. I have learned a lesson and decided some thing before giving my luggage while check in. But please make sure the customer Care executive must learned to behave at that place.

I am a frequent flyer of Indigo and am very much impressed by your on-time flight arrivals.But, that was until yesterday. The incident shook me and showed me other side of Indigo service. Please follow the details below. PNR: JCYCHK Flight: Bangkok to Calcutta (6E-076) Date: 19th Feb, 2015. Incident 1: Megha (crew member) spilled water on me while serving to someone on the other seat. I asked her politely, please be cautious. She replied "It is just water, not a big deal". Instead of apologising and assuring that she would be careful next time she says that its not a big deal?? what kind of reply is that? Since, its is water that means you can go on spilling everywhere. Also, on our electronic devices etc? Incident 2: My wife was ill and had vomited. I took out the sickness bag and gave it to her so that the flight premises can be saved from being filthy. When Bridget (crew member) had come to collect the garbage, I handed over the sickness bag to her. Please follow the conversation below. Bridget: "Sir, ye sickness bag hai isme ulti karte hai. Aap mujhe ye kyu de rahe hai?" Me: "Ulti kiya hai, tabhi aapko handover kar raha hu." Bridget: (in an authoritative tone) "Oh is it!!, . Dekh ke to nahi lag raha hai" Me: "If that is the case, why do not you check it?" After 10 minutes she came back to me with some sickness bag and asked rudely "Whose bag is this?" I replied" How would I know, whose bag is this, I never marked my bag. They all are similar". Bridget shouted on my saying" you have disposed food in this bag, you are not supposed to". I was astounded by such an ll-mannered and rowdy behaviour of your staff. If she s doubting the veracity of the passenger/customer then she should have checked it there and then, rather than bringing some bag and putting false blame on me. Stern action should be taken from your side and you should apologise and compensate for such an action and lack of training of your staff.

mr kasi in indigo cargo coimbatore (tamil nadu)he was mis behave to the all agents he said i don't want any load he think that he was owner of indigo airlines today he said u did any complaints to my gm otherwise any body i don"t care anybody he is mobile no.[protected]

Even after numerous phone calls and innumerable emails, Indigo airlines has not refunded the amount against a canceled PNR FYM1UQ. The Refund transaction ID BMBK[protected] given by the phone and email support are also different! I want the airlines to compensate me for the amount of time, energy and money that made me spend trying to get my money back!

I am a frequent flyer of Indigo and have been travelling with Indigo for all these years. I am working in Hyderbad for Microsoft and took a flight to Delhi. At the check in counter, my luggage was weighed and was well within the limits and was asked to proceed for the security check. Suddenly, a guy walks up and asks me to go back to check in counter as I had a hand bag and a laptop bag. They weighed again my laptop bag alongwith handbag and said its 3 kg excess. I simple told that my luggage bag had less than 15 kg and so I want to shift in that and remove the excess stuff to adjust weight. They refused to hand me over my luggage bag and said that thats gone from the belt. They forced me to pay for 3 kg although it wasn't needed as I could remove the luggage easily and adjust in my luggage bag that had less than 15 kg. The indigo employee started making a scene on the airport by forcing me to pay. I could have missed my flight and so paid so that I can board the flight on time. This was the most annoying experience of my life, that too flying with the airlines I have always chosen to fly. My flight was 6E -302, hyderabad to delhi, 20 feb 5:20 pm. I again have my return ticket booked with Indigo for 8 March and feel similar experience can happen in future. Name: Akanksha Gupta (M) +[protected], [protected] I would like you to check into this asap and I seek refund for the forceful money charged to me for no reason. I It was like harassing me to pay for something I shouldnt be paying. The fault was totally of the Airline employees for their negligence in checking the baggage at one go and then refusing to return my checked in baggage. I hope this is addressed soon so that I dont have to take it further and I dont loose the trust I had in Indigo.

Recently I had one of the worst experiences with #goindigo. Not that I had any pleasant experiences before, as a mother, mostly traveling alone with her child. You have given me the most uncomfortable seats, flanked by two gentlemen inspite of telling you that I am still feeding my kid; I have always lifted my luggage onto the belt with an infant in my hand; never been given any special assistance despite the fact that we "pay" for an infant seat too. I overlooked all of it in the name of #economyclasstrouble. But this time around, you were at your worst. A day before I tried to do a webcheckin on the #goindigo website, mostly because each time I reach the counter, they tell me that all the seats are booked and I cant get my preferred one. But then, it did not let me to. I called the #goindigo customer support who mentioned that since my PNR details show that I am traveling with an infant, I will not be allowed to do a web checkin. Well..that's the rule and I accept it. The next day I arrive with enough time in hand. The web checkin guys have a shorter queue, but I am not allowed to stand there, inspite of a 10 kilo frontchildpack and a 7 kilo backpack. Your folks despite watching me struggle with one clearly ignore it. I walk up to them and request them and only then they oblige. That's fine too. Then as I reach the counter, they tell me that my infant's name is not included. I tell them that his name is on the e-ticket and just a day before they didn’t let me to do a web checkin for the very same reason [ I called goindigo and not makemytrip for a webcheckin ]. They don’t budge and ask me to go to the reservation counter. Again I rush around the expansive bangalore airport carrying luggage, half my weight, just 45 minutes before my flight. When I step in, the lady at the counter forgets all her decorum and asks me to simply step out and stand outside the door, while she handles other customers. I step out understanding that it’s a busy day. I tell her that I am getting late for my flight. She comes back and asks me to simply pay for him again and get to my flight asap since I might miss it otherwise. I explain to her that it is not making any logical sense. The #system #knows since I was not allowed a web checkin. She is just not ready to listen. I pay her the money and proceed. I get the last seat, again with two gentlemen. Then onboard, my son vomits and when I ask for assistance they hand me a few dry tissues, ask me to clean up the place and walk away. Well #goindigo every mother carries a tissue pack with her. So with my son on my lap, I clean up everything and settle down. Like this wasn’t enough, all through the flight I had to endure the pain of your air hostesses passing jibes and nasty comments on passengers who are traveling for the first time [ even calling them fools ]. Well #goindigo, all o[censored]s have busy days; system failures happen, but all I ask, is to be a little courteous to your customers since you are not flying us for free. I have always been received by the security checkin staff in a far more humane way than your staff . Well, this time I took time out to write this since you caused me a hell lot of mental and physical trauma and would definitely want my money back [ I am ready to spend my time at the consumer court and media too]

My name is VINOD AGRAWAL . I was travailing along my wife Smt. Rashmi Agrawal from MUMBAI to DELHI by flight NO 6E 168 on 2o th Feb. We both are senior Citizens. There heavy rush on all booking counters. We saw one counter which was free. We went to that counter and requested to help us and book us . The name of counter was AJILYA. She not only helped us, but also loaded our baggage on the belt. Her treatment to us was marvelous and appreciable. We request INDIGO Management to convey our best wishes to Ms.ANJILYA and appraise her service to elders. We are regular flighyers from INDIGO. V.C.AGRAWAL Retd. DIRECTOR ( HR) NUCLEAR POWER CORPORATION Dept of Atomic energy Mobile [protected] E mail [protected]@gmail.com.