IndiGo Complaints & Reviews

I have travelled with my 2 kids from Bhubhaneswar to Chennai on 21 May 2022 8: 55 AM. I successfully checked in 2 bags( 1 big trolley and 1 bag). I received only one bag. But Trolley got lost. I waited there for 2 hours to get my bag. But i didn't get. I filed a complaint in indigo. 1 week passed but I haven't get my luggage. Bag tag number is 6E686607. I kept valuables inside the trolley. For safety purpose booked for flight ( lady with 2 kids) instead of train. I lost my valuables. It made me so hurtful.

I booked 3 tickets from Mumbai to Chennai with PNR : RQK8KQ. Amount of 18942 has been deducted but if i check the PNR status it is showing be pnr has been cancelled. I made the payment via net banking. When will I get the refund for the same. The transaction id is 96e73acd[protected].

I have booked Aizawl-to-Kolkata IndiGo flight tickets a week before last week for the 17th of May, 2022 at ixigo.com for my uncle, his daughter and son. Since I got his son's name wrong and airline could not change his name for me, I cancelled one ticket meant for his son and booked a seperate ticket for the same day!
Then the day of the flight came and the weather wasn't very favourable for flying. So all flights that day got cancelled and everyone went back home. After I was notified about this, because the flight tickets weren't automatically cancelled by IndiGo Airlines, I initiated cancellation at ixigo.com (where I booked the Indigo flight tickets) with PNR number of BW92KT i.e., Aizawl-Kokkata flight. Later i checked the refund status at Ixigo.com. And it read that the cancellation was rejected by IndiGo Airlines because i have selected the wrong reason for cancellation of the flight. I chose "Flight cancelled by airline" or something akin to that. I called up Ixigo customer care and inquired why this was so. They told me i had to contact IndiGo Airlines for the same.
So I called up IndiGo Airlines again for flight BW92KT and asked them why they rejected the cancellation. I guess they just wanted to have it their way! They cancelled it for me and told me we will receive the refund within 7 days since date of cancellation! Well its been well over 7 days and still we have received no refund! The last time I contacted the Airline, they told me I would definitely receive the refund on 23rd May, 2022. That was some nerve! Nothing came! A big no show!
I have previously submitted a complaint about how I was received by IndiGo helpline! Ut wasn't very cordial. I didn't like it! They have some explaining to do.

To whom it may concern,

Sunday 15th May I was in kochi airport to transit through Oman on my way to the UK. My baggage was not supposed to be checked, but they checked it in anyways, the staff lady checking me in obviously did not know what she was doing, she had to get two other staff members to help her and she didn't give me a tracking number for my bag.

When i arrived in Oman, i could not go through to collect my baggage because i was not fully vaccinated. Each flight i had was self transfer, which is why i needed to go collect my baggage myself.

I was told by airport staff that i would get an email regarding my baggage and it has been more than one week and I am still awaiting instructions as to how to get my luggage back to me. The contents are extremely expensive and it's important for it to be returned to me as soon as possible.

My booking reference for Indigo airlines was[protected] flight number 6e1846

I am disgusted at the complacency of dealing with this issue. 10 days of repeated emails and I've had no response. I was told an email would be sent to me but I have received no emails. I feel disregarded and my issues ignored.

My name is Balaram yesterday I got a call from this [protected] number name KAIRA SHARMA said we are calling from airlines job you are selected for interview pay 2000 only we will schedule i already taught this is fraud sir.. but she spoke like your sister you pay we are true then I paid 2000 sir in google pay then they are saying today to pay 7000 sir for next round interview i told please refund my 2000 sir they are asking you pay cancellation amount 1900 then we will refund.. they are cheating me sir 2000 and my friend Rahul also paid sir they saying like that only sir... I asked proff of their company I'd they are screenshot in google and send me sir Indigo airlines I'd card i saw in google Sir...
Please help me sir to refund my 2000 rupees sir

They phone number
[protected]
Name
KAIRA SHARMA
Please help me Sir
My 2000 rupees from them
There are not giving sir

This account i paid Sir

Bank name - Equitous small finance Bank limited
Account holder name - Umesh Kumar
Account number[protected]
IFSC Code- ESFB0020004

Please help me Sir

And refund my 2000 Sir

Hello team, i am travelling from Goa to Varanasi and I found my bag broken having pnr MQ9VQQ. Please help

I had a flight from PAT-DeL-BLR flight departing PAT at 20th May, 2022 21:50, arriving BLR at 21st May, 2022 5:30(PNR No. ZIRQHL). I was supposed to change terminal at DEL (T1 to T3).

Owing to bad weather in DEL, the flight was redirected to VARANASI Airport and everything got delayed.
I was offered a rescheduled flight from DEL to BLR on 21st May, 2022 at 9:15 from T1. I enquired at airline counter & at boarding pass counter whether i will get my luggage. I was informed yes, also at the boarding pass counter i was informed my luggage was tagged wrong in nt boarding pass, which she promptly corrected.

I reached BLR on 21st May, 2022 at 12:00 and did not recieve my check in Baggage. I enquired at baggage services which informed me that my baggage will be loaded onto the next flight supposed to reach BLR at 15:00 and will be delivered to me. The staff was hostile but provided me with PIR and Duty Staff contact number.

I kept calling on that number with no response, called customer support who had no idea where my baggage was. I was eventually informed after hours of call, and harassment that it will be boarded at 21:00 flight from DEL-BLR and will get delivered only by 22nd May, 2022. I requested then to inform me that i will come and receive it at night. I received nothing.

I kept calling from 23:00 to 2:00 when i was finally informed that my baggage reached BLR at 23:00. The duty manager had the call waiting but refused to pick up my calls.

I received my baggage on 22nd May, 2022 at 12:30, 24 hours after i have arrived. I was stranded in a new city with no luggage. My plans got all cancelled and the airline even refused to entertain my ask of my money's return.

I have no option but to approach DGCA hoping to get some help, otherwise I will accept that customer is garbage for IndiGo and by that effect for DGCA.

To whomsoever it may concern,

It’s been more than 72 hours since my luggage was misplaced at the Delhi airport. I have made several calls to try to locate it but to no avail.

I have very important documents in my suitcase and it’s crucial that I find it. Besides, I’m in the freezing, networkless, inaccessible, region of Leh, having to borrow clothes from practically strangers who I met on this tour. I am out of sorts and frustrated. This is my last request to you to try and locate my luggage ASAP. I am very close to filing a consumer complaint. This is gross negligence on the part of Indigo and I hope you rectify it soon. Kindly get the luggage to the address below by 26th May.

Spic n Span Hotel
Old Road, Leh
Ladakh-194101


Thanks,
Sarika

I was carrying 21 kgs luggage . For this I was charged 3300 rupees at patna Airport.
But 15 kgs + 7 kgs =22 kgs luggage is allowed for 1 person.
So, why was I charged at the airport. Kindly solve my issue.

I was charged 3300 rupees on luggage at patna Airport.

I booked a AIzawl-Kolkata flight on 17th May, 2022 from a ticket booking website. It was for three passengers and i have cancelled the ticket for one of the passengers on the day I booked the flight as I have typed the wrong name. I received the refund soon enough to use the refund money to book another ticket for the right name. But on the day of the flight, it was raining heavily here at Lengpui Airport, Aizawl. So the flight got bloody CANCELLED!!
Obviously i opened the website where i booked the flight ticket and opted to cancel the flight tickets of the remaining two passengers. And for reason of cancellation, i selected the option that said the airline cancelled the flight. I was hinted that refund will be processed within 3-7 working days from the day of cancellation. But since I was eager to clarify, I called the "IndiGo Airlines Customer Care" number: [protected] today, i.e., the 21st May, 2022 at 10:55 pm. The automated reply answered with instructions as always and I obliged respectively to inquire about the Refund status and amount for the cancelled flight.
And then I was connected to this "IndiGo Agent"! Initially he sounded normal, but then instantly after I told him my flight PNR number, he told me, ".. .please hold the line, uhh hold the line please. . .uhh umm hold the line .. . just checking, hold the line. there is some issues with this .. .let me check.. .uhh let me check hold the line..uhh some issues here .I have to put this call on hold. Please hold the line...???" So I held the line, what else could I helplessly ever do from the other end of the line? So I waited and waited and waited.. . The call's on-hold tune played on and on and on... .he made me wait until the line just got cut off! I mean, what was that behaviour?
I was just desperate for assurance!! I'm so sorry if I was somehow, a pain in the a**!! But I did not expect that kind of gesture from such a prestigious airline telecalling agent, someone i consider a 'Professional'. I wish it never happens to anyone else. I was calm pre-call but now I'm too furious to just let ti pass! I was actually speechless.
I called again at the same number. This time, it was better, my call was connected to this guy who was much more cordial, patient and polite with me even though he knew I was mad. That was all I needed - Assurance. I really wish I know who the previous guy is. He was definitely not sober, or maybe he was underslept or malnourished haha!

Pnr detail's zleukc and hmz88z

Here 2nd flight canceled,

We booked 10 tickets 40 days back from Chennai to Kashmir
Chennai to Mumbai and Mumbai to Kashmir

They simply telling sorry and refund amount,

If not get proper solution I should run adds and scrolling about this airlines

I scheduled 10 days trip and I paid all for these day's, but now another flight have huge rates, we are middle class family, how can I bear tho and all

If not get proper solution, I will run adds and scrolling in my 3 states, where have my digital business

MY FLIGHT PNR NO IS FSTDSH.
During check in rs 42000 stolen from my bag. Plz solve issue it's a request

I lost my ivory color titan raga watch inside the flight this morning. I boarded at 4 am on a Mumbai bound flight numbered 6E6464 from Bengaluru Airport. Kindly help

I am lady who has to fly from lucknow to dibrugarh with my 11 year old son through Indigo airlines flight nos- 6E2145 and connecting flight 6E934 under the PNR -WHT14L. My first flight will land at Delhi airport Terminal 2 and I have to board my second flight from Terminal 1.
On enquiring about the transportation facility from Terminal to Terminal for the customers the Indigo Customer Care Personnel has denied of providing any such facility and have asked me to arrange for my transfer between the terminals on my own.
I find it really harassing on part of the Indigo airlines for not providing such facility when then charge heavily for the tickets and additionally charge for reserving seats.
It seems the airlines is only meant for milking money and not providing any customer service which they claim

I was traveling by flight 6E 2177, Jaipur to Delhi, on May 18, 2022. I lost a ring which I was wearing. It must have dropped around seat 25B where I was sitting or between that and back exit. Can you please check and return the ring ?

I had canceled my tickets for indigo airlines .
And they are not providing sufficient refund for my tickets
I had submitted the valid reason with sufficient documents

I was traveling by indigo flight of 1820lt/[protected] from patna to goa (via Delhi)6E 178 / 6E 505.
When i reached goa and later opened my check in luggage, i found out that someone had throughly searched my luggage.Money more than 15000 was in the baggage was stolen.
Customer care said why didn't I raise this issue in the airport, how can anyone raise the issue when we don't know what's missing? Baggage looked fine from top(who checks baggage in the airport after receiving, this is really insensitive from indigo customer care)
Please help.

I travelled to Vijaywada from Delhi today (through flights Indigo 6E 2331 and 6E 7211) for a meeting with the client at 4pm. But my baggae was left back at Hyderabad. where my connecting flight was from. I couldn't attend the meeting with my client since my clothes and everything was in that baggage. When inquired, Indigo staff told me that my baggage wasn't loaded from Hyderabad and they will tell the status of my baggage in the evning. Due to the fault of Indigo I have to stay for a full extra day at Vijaywada and it costs me hotel charges for full day, one day work loss and a lot of mental stress.

Now I want that "Indigo" should refund me the full cost of my ticket plus Rs. 5000/- charged to me for extra luggage weight, Rs. 10000/- for my one day stay at Vijaywada and incidental expenses.

I travelled to Vijaywada from Delhi today (through flights Indigo 6E 2331 and 6E 7211) for a meeting with the client at 4pm. But my baggae was left back at Hyderabad. where my connecting flight was from. I couldn't attend the meeting with my client since my clothes and everything was in that baggage. When inquired, Indigo staff told me that my baggage wasn't loaded from Hyderabad and they will tell the status of my baggage in the evning. Due to the fault of Indigo I have to stay for a full extra day at Vijaywada and it costs me hotel charges for full day, one day work loss and a lot of mental stress.

Now I want that "Indigo" should refund me the full cost of my ticket plus Rs. 5000/- charged to me for extra luggage weight, Rs. 10000/- for my one day stay at Vijaywada and incidental expenses.