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IndiGo Complaints & Reviews

2.7
Updated: Dec 5, 2025
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IndiGo reviews & complaints page 37

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S
shan1_siva
Apr 21, 2022
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Address: Chennai Airport, Tamilnadu- India

I was travelling with 2 special needs children who are 5 years old.
I had my flight booked for 7:25 and my previous flight from London was delayed by 2 hours.
I reached indigo departure @ 6:35. I was refused entry stating as I cannot go past check in and security in 10 minutes time.
I was desperate as I don't want to be stranded in the airport with no mobile(no Wi-Fi in airport too) for 3 hours with 2 exhausted non verbal child for a 45 mins flight. I wasnt prepared as I had 4 hours gap between flights.
I literally pleaded to the manager in charge to let me take the flight @ 7:25. I was told to rebook ticket for 10:55 and was sarcastically questioned "whats wrong with your kids".
He point blank refused to allow me to board the flight and closed door on my face. I had my boarding pass, made seat reservations and check in luggage tags printed.
I had to pay Rs.7500 in spite of having ample time. Funny part is once I paid for next flight I was taken to the boarding lounge in 5 mins time via fast track check in and security. Why didnt they do it for 7:25 flight.
I never felt humiliated so much in life. They sensed my vulnerability made me wait for 4 hours for a 45 mins journey. Its the wait after exhausting flight from London makes one furious. I was left with no choice with no wifi or phone. Attachment of 9.55 ticket shows paid and printed @ 7.11am and was denied to board 7.35 flight. When expressed my concern in FB I'm heard so many internationals treated with no civility.
IndiGo customer support has been notified about the posted complaint.
Dear Sir/Ma'am,

We're concerned to know your experience and would like to speak with you. Please share your detailed Feedback at bit.ly/3jc8a5m so we may call you.

Regards,
Team IndiGo
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    K
    Kumar 19
    from Adoni, Andhra Pradesh
    Apr 20, 2022
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    Dear sir / Madam

    I received a call and message from shine .com.
    And They told me you have been selected for a airline job an you have you have to pay 6000 rs for interview charges and we will we provide interview they said,

    After the completion of my Payment They didn’t even provide the interview and asking for more money and they didn’t responding even right now

    Harish - [protected]

    Siwani[protected]

    These are the numbers I’ll received

    please return my money By Evening

    I borrowed that money and I have to pay that money to others

    Please return my money sir / madam

    Regards,
    Bharath Kumar
    IndiGo customer support has been notified about the posted complaint.
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      K
      Kumar 19
      from Adoni, Andhra Pradesh
      Apr 20, 2022
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      I have received a call from shine.com about the airline jobs and they told you have been selected for interviews and they told make the payment we provide the interview but after the payment they didn’t provide the interview
      And they are saying we are not responsible for that told where ever you have They
      Harish - [protected]
      Siwani[protected]
      Please Return My Amount or Provide Interview
      IndiGo customer support has been notified about the posted complaint.
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        S
        SimpleSimon
        Apr 20, 2022
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        Your employee Shashank Maharana promised discounts on airline tickets but on extracting the money stopped responding. The dates of extracting money is between[protected] to[protected].
        IndiGo customer support has been notified about the posted complaint.
        Dear Sir/Ma'am,

        This doesn't sound right. Please visit https://bit.ly/3xGtM4b regarding this.

        Regards,
        Team IndiGo
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          S
          Shadow5081
          from Ernakulam, Kerala
          Apr 19, 2022
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          Address: Gurgaon
          Website: Olx

          Applied for job...they call me and ask for my documents and 2500rs as processing fee..I paid...then they sent me joining letter and as for 6500rs as varification fees..i paid...then ask for 10500...for uniform, laptops etc...and said all will be refundable...told them not possible to pay any more and ask to refund...then they are asking for cancellation charges...
          Given below are the numbers they call me...
          HR.shalini Sharma [protected]
          HR.prachi sharma [protected]
          [protected]
          +4 photos
          IndiGo customer support has been notified about the posted complaint.
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            I
            intizar1751
            Apr 18, 2022
            Resolved
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            Resolved

            Dear IndiGo,

            I had booked a ticket on 11 April 2022 from Dammam to Lucknow [Departure on 30 April].
            After successful payment I received an email [screenshot attached] that showed status payment initiated and there was an important note written that if you did not receive the confirmation within 20 minutes kindly make another payment and the deduction amount will be reversed in 5/7 days so I waited for more than 48hrs and then i booked the ticket again.
            And then on 4rth day [14 April 2022] I received PNR # FGKB7L while I was expecting my refund because I have already booked another ticket.
            Please cancel my ticket and refund my full amount as i did not get confirmation within time as per your imp notes. Kindly check the attachment.

            Thank you..
            +1 photos
            Apr 25, 2022
            Complaint marked as Resolved 
            Company solved the problem.
            IndiGo customer support has been notified about the posted complaint.
            Verified Support
            Apr 20, 2022
            IndiGo Customer Care's response
            Dear Sir,

            Thank you for writing to IndiGo.

            Please know that we have received the payment against your reservation booked under PNR FGKB7L for which your flight stands confirmed and scheduled. We have sent the confirmed itinerary on your registered email ID and you can also view your itinerary from our website from the viewedit booking option.

            Regards
            TeamIndiGo
            Apr 20, 2022
            Updated by intizar1751
            Since one week you are replying the same thing on email also. I know that it is confirmed but I was expecting my refund amount because I booked ticket as per your instructions.
            Kindly cancel my ticket and refund full amount immediately.
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              J
              jinalhakani
              from AHMEDABAD, Gujarat
              Apr 16, 2022
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              Address: 2, shrivijay appartment 10 sundervan society Jawaharanagar Bhatha Paldi Ahmedabad

              Dear CEO,

              I have booked the Ahmedabad Mumbai flight in the name of my parents and due to emergency we have decided the send them through flight.

              The worst experience ever has happened wherein they haven't allowed my parents to get inside even they reach just before the 30 seconds.

              PNR No : IISUSV
              Flight : 6E 6004
              DATE : 15/04/2022
              Name : Ramesh Hakani
              Dipika Hakani
              Kamlesh J Shah

              This is something I have seen for the first time. Senior citizen is being treated as orphan...no one has guided which gate no they need to go, no one has taken the luggage at the counter even they have requested...

              I guess this is the worst experience in the history of Indigo...in fact I was among the first fifty customer of international flight from mumbai to Singapore in the year 2011.

              This is something you need to introspect and provide the justice with compensation on such issue.

              If not resolving the same means I will fill definitely that I have given the charity of 13200/- to the Indigo.

              Please look into this serious issue and revert asap.

              Regards,
              Jinal Hakani
              Mob : [protected]
              IndiGo customer support has been notified about the posted complaint.
              Apr 16, 2022
              Updated by jinalhakani
              Dear CEO,

              I have booked the Ahmedabad Mumbai flight in the name of my parents and due to emergency we have decided the send them through flight.

              The worst experience ever has happened wherein they haven't allowed my parents to get inside even they reach just before the 30 seconds.

              PNR No : IISUSV
              Flight : 6E 6004
              DATE : 15/04/2022
              Name : Ramesh Hakani
              Dipika Hakani
              Kamlesh J Shah

              This is something I have seen for the first time. Senior citizen is being treated as orphan...no one has guided which gate no they need to go, no one has taken the luggage at the counter even they have requested...

              I guess this is the worst experience in the history of Indigo...in fact I was among the first fifty customer of international flight from mumbai to Singapore in the year 2011.

              This is something you need to introspect and provide the justice with compensation on such issue.

              If not resolving the same means I will fill definitely that I have given the charity of 13200/- to the Indigo.

              Please look into this serious issue and revert asap.

              Regards,
              Jinal Hakani
              Mob : [protected]
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                M
                Manind
                Apr 16, 2022
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                Address: Ranchi

                He called me and said that you have got your cv, you applied for the job, then you send your document then your selection process will be completed, after that he mailed me an offer letter and said that you have to make a payment of 2500 rupees. Then you will be given an I card and batch number, then you can join by going to the airport, whose name was Anu Sharma and HR's name is Rahul Sharma.
                IndiGo customer support has been notified about the posted complaint.
                Sir,

                We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

                Regards,
                Team IndiGo
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                  G
                  gauravbiyani07
                  from Indore, Madhya Pradesh
                  Apr 15, 2022
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                  I have lost my white colored apple AirPods kept in black case at seat number 19C, flight 6E7071 from Bengaluru to Vijaywada on 14th April 2022. The PNR was NMPV5J. Pls provide me my AirPods.
                  IndiGo customer support has been notified about the posted complaint.
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                    S
                    Shivdarshan Sherugar
                    Apr 15, 2022
                    Resolved
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                    Resolved

                    I have paid the 18, 879 for my flight from vadodara to bangalore. Now when I received the mail, it shows pending payment. It is asking for an extra amount of 1365/- on top of my ticket amount which I paid previously. When will I get my refund of Rs. 18, 879. The PNR is QTEMXH. I have booked it on 14/04/22.
                    +1 photos
                    Apr 17, 2022
                    Complaint marked as Resolved 
                    ticket has been issued
                    IndiGo customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 16, 2022
                    IndiGo Customer Care's response
                    Sir,

                    While we are getting this checked with the concerned team, you may also wish to connect with us on[protected] / 6173838 for assistance.

                    Regards,
                    Team IndiGo
                    Verified Support
                    Apr 16, 2022
                    IndiGo Customer Care's response
                    Sir,

                    We believe our team must have made the required adjustment in your payment details and there is no further amount is due to be paid. You may also check the details on our website at bit.ly/2D8bAn6.

                    Regards,
                    Team IndiGo
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                      S
                      SimpleSimon
                      Apr 13, 2022
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                      My Son was asked to pay almost Rs. 2 Lakhs by an employee Shashank Maharana for airlines tickets which never materialized. Incidence of April 2022. The said Shashank Maharana is on Facebook and LinkedIn as an Indigo employee.
                      IndiGo customer support has been notified about the posted complaint.
                      Dear Sir,

                      Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd request you to share your detailed Feedback at bit.ly/3jc8a5m so we may look into it.

                      Regards,
                      Team IndiGo
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                        E
                        etcrushabh57
                        from Mumbai, Maharashtra
                        Apr 11, 2022
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                        I was on flight 6E 628, Rajkot to Mumbai on 10th April 2022. The plane arrived from Mumbai with passengers & within 5 mins the boarding for the return journey began. It’s impossible that any sanitization was even carried out let alone a thorough one.

                        Despite that, the crew announced that Indigo sanitizes prior to every flight. Would appreciate if such false claims aren’t made.
                        IndiGo customer support has been notified about the posted complaint.
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                          D
                          Dr. Akash kumar Rath
                          Apr 10, 2022
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                          I found out that my phone is left when i reached my hotel

                          I was boarding flight 6E881
                          From vizag to chennai
                          PNR OKDC7C

                          Can u please check pr please review this complain
                          IndiGo customer support has been notified about the posted complaint.
                          Sir,

                          Please share a suitable description of your phone i.e brand, model, colour and any other relevant information for its easy identification so we may look into it.

                          Regards,
                          Team IndiGo
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                            R
                            rajat407
                            from Gandhidham, Gujarat
                            Apr 10, 2022
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                            PNR is JIYT7F - 6E 6244, 10Apr, AMD(T1)-LKO(T[protected] HRS
                            They did not display proper information on tv screen about my flight status.
                            I reached airport 2.5 hours before the departure of flight .
                            I continuously watching on screen they do not show that chekin is open .
                            When i asked at counter after some time they says checkin is closed.
                            And they do not allow me to take my flight.
                            I really very disappointed from indigo service.
                            Then i also book another connecting flight by giving payment .
                            I lost my money and time both .
                            All of because indigo bad service.
                            IndiGo customer support has been notified about the posted complaint.
                            Dear Sir

                            We are sorry to hear about the experience. Our customer relations team is in receipt of your email. They will get back to you within 24-48hrs.

                            Regards,
                            Team IndiGo
                            Dear Sir

                            We are sorry to hear about the experience. Our customer relations team is in receipt of your email. They will get back to you within 24-48hrs.

                            Regards,
                            Team IndiGo
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                              P
                              Prerona Dey
                              Apr 9, 2022
                              Resolved
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                              Resolved

                              I am really dissatisfied with IndiGo service and staff behaviour.

                              My story includes the same ill treatment by IndiGo staff, denial to onboard, off loading my luggage and no assistance or announcement or phone call or a mere sms was sent to me during the process. Forget fast tracking or helping out passenger during pre travel they rather harassed me saying make your own arrangements and they further charged me saying they are accommodating me to next flight.
                              Inspite of poor health conditions I was mentally harassed, humiliated and I'll treated continually.

                              Such disgusted behaviour never did I face from any airlines and even more unexpected from IndiGo while being a frequent flyer and loyal customer to them . Shame on IndiGo . Justice needed
                              May 26, 2022
                              Complaint marked as Resolved 
                              IndiGo customer support has been notified about the posted complaint.
                              Apr 10, 2022
                              Updated by Prerona Dey
                              Very bad airlines.. complete fraudsters
                              Verified Support
                              Apr 13, 2022
                              IndiGo Customer Care's response
                              Dear Ma'am,

                              We're really sorry for the experience. We tried calling on the registered number however, couldn't connect. You may share the alternate details here https://bit.ly/3O5IA2d so we may assist you accordingly.

                              Regards,
                              Team IndiGo
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                                M
                                Madhu S bara
                                from Pune, Maharashtra
                                Apr 9, 2022
                                Resolved
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                                Resolved

                                Cancelled flight was rebooked by GOINDIGO without my consent

                                I had booked Goindigo flight on 09.03.2022 from Ranchi via Delhi to Mumbai to travel on 13.03.2022 (PNR= HW42YG & cost = Rs 5472) . The details are as under:

                                Departure Lay over Arrival
                                City Ranchi Delhi Mumbai
                                Time 20:30 IST 22:45-02:00 04:00
                                Date 13.03.2022 13.03.2022 14.03.2022
                                Flight No. 6E 2058 6E 171

                                I had choose this flight because of certain work at Delhi instead...
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                                A
                                A.G Balaji
                                Apr 8, 2022
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                                Good evening, yesterday myself and my friend travelled in your flight 6E 7029 from chennai to Madurai, the flight landing was very bad really we all scared. I’m an frequent user of your flights. Please do the needful for smooth landing.
                                IndiGo customer support has been notified about the posted complaint.
                                Dear Sir,

                                We're sorry that you had a rough ride while travelling with us. But, please don't worry! It could have been wind or other unseen factors. Our pilots are well trained for all circumstances. You're in safe hands!

                                However, we have noted your feedback for review.

                                Regards
                                Team IndiGo
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                                  C
                                  Caralin Manesh
                                  Apr 8, 2022
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                                  Hello
                                  I have tried to book through the indigo website for a round-trip from Dubai to Mumbai and have been charged for the flight but The booking has not been confirmed .

                                  I urgently required you to refund the money which has been deducted from my account please see below transaction ID for your reference

                                  6eb116b3e5be[protected]

                                  Please help to resolve the situation ASAP
                                  Thank you very much
                                  IndiGo customer support has been notified about the posted complaint.
                                  Dear Mr. Manesh,

                                  We apologize for the inconvenience.

                                  We request you to share us your concern and details on https://bit.ly/3NRDNl3 so we may assist you with it.

                                  Regards,
                                  Team IndiGo
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                                    F
                                    Faizanii
                                    from Mau, Uttar Pradesh
                                    Apr 7, 2022
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                                    Address: Qasim6pura

                                    Today i was booked a ticket from(riyadh to varanasi) traveling date[protected]

                                    Money is deduct but ticket not booked I got only one message there showing only this transaction no..

                                    Transaction reference number... [566g8IPvfkqUV_gmFHvMmA]

                                    CCavenue reference number[protected]
                                    IndiGo customer support has been notified about the posted complaint.
                                    Dear Mr. Faizanii,

                                    We apologize for the inconvenience.

                                    We request you to share us your concern and details on bit.ly/3NRDNl3 so we may assist you with it.

                                    Regards,
                                    Team IndiGo
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                                      Apoorv Gaurav Singh
                                      Apr 6, 2022
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                                      I lost my Apple iPad Pro (Space Grey colour) in the seat 3A of the flight 6E-7561 (Kolkata - Ranchi)
                                      PNR: CJS38P
                                      Date of Incident : 06/04/22
                                      Kindly let me know how to get it back
                                      IndiGo customer support has been notified about the posted complaint.
                                      Sir,

                                      We always want to assist you in the best possible way. We believe our customer relations team reached out to you via mail and assisted you in this regard.

                                      We now believe the mentioned item has now been delivered at Ranchi airport.

                                      We request you to revert on the same mail trail in case you require any further clarification.

                                      Regards,
                                      Team IndiGo
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