IndiGo Complaints & Reviews

I had booked a flight from Srinagar to Raipur via Delhi having PNR OKCDVF and WWECSJ and reached airport well before time. Web check in was also done before reaching the airport. Boarding pass was also printed from machine 1hr before. We went to the counter for dropping the baggage and talked to Indigo staff for dropping the baggage for flight to Delhi. He said " Be in que of domestic flight, this is for international. We went in the que which took nearly 20mins and reached the counter 35mins before. The Indigo staff said "I cannot take the luggage as you are late". We told him that we were on time and asked for baggage drop but nobody called for the flight before closing the counter and even after telling them, they asked to be in que. The same could be checked in CCTV and recordings. Then they asked us to contact the Indigo office, we went there with our luggage and then they asked us to board with luggage in the flight and it took 10mins and then we we rushed to 2nd security check and reached the gate 15-20mins before departure but the gate was closed and no airline person and staff was there to help. I again rushed back to security check asked them to call someone from indigo but no one was available. We would have boarded the flight if Indigo staff have cooperated. I also dialed indigo helpline which got disconnected twice after informing the issue and later they said we should talk to airline staff in Srinagar only. It took more than 40 mins to meet the Indigo staff only when the same staff from ground floor came up. They asked us to come back to office and told us to get our flight rescheduled to next flight at 10:40. They called them at 10:30 to board us and got refused by Airline staff due to only 10mins remaining for flight. Finally the flight at 3pm was rescheduled and we reached Raipur at 9 PM and received at call from Indigo after landing that one of our baggage is left at Delhi. We came back without one of our luggage after giving our address to the Airline. They charged us 25k for rescheduling the flight i.e 2500 per passangers for which they themselves are responsible.
Nobody from Airlines announced at the luggage drop site for the closing of counter for particular flight and made us to be in que. Nobody helped for boarding the flight. We haven't received our luggage yet. The issue of Srinagar could be checked with CCTV and other gadgets installed in Airport. The negligency from airline staff end has caused harrasment and loss of money resulting in health issues of one of our passanger.

I had a booking from Kuala Lumpur to Mumbai (via Chennai) for 16th May. However I got to know that all indigo flights have been suspended until 22nd May. While speaking to their customer service representative, they said they can only offer a full refund (which is INR9000). We have asked them multiple times to reschedule and book us on another airlines flight as per the rule but they refuse to do so. I need them to reschedule at any cost and not just give a refund and get away with it.

Hi,

I flew on the following flights and it seems that my bunch of kets fell from the open pocket of my laptop bag in the luggage compartment above the seat.

63 2405 on May 09
6E5042 on May 11

Sandeep
[protected]

Hi,
Payment has been deducted and ticket not issued.

transaction id 5074885e0b7a[protected]
Unable to get information from chat session. I need to travel next week.
This is my first time booking with indigo and very bad service.
Pls let me know what is happening how can I get my refund ??

Gm mam and sir,
 Mera nam kamlesh me mumbaise hu muze indigo airline se job offer aya passport scanning ka mumbai airport pe, mene application bhar diya our paisa bhi bhar diya...par jab samane wale ne bond paper bheja tab dout laga...samane wale bande ne joinning latter bheja bharoda dila ne ke liyevaise bhi meri zindagi abhi 2 tin baki hai...iss job ke liye ummid akhari thi wo toot gai...mera sath huaa hai...wo kisi ke sath mat hone dena...my hummble request...

Dear Sir/Madam

I had cancelled Indigo flight booking from BANGALORE - PUNE and back with PNR #KQLKYA on 4th May 2022 on Indigo website. But the amount has not been refunded to my credir card till date. It’s been a week now. I had sent email to them citing the same but didn’t get any response from them. Kindly refund the amount at the earliest.

Hi Team,

I myself with my family members were traveling from Hyderabad to Mysore today(attached ticket). We had bought brand new Aristocrat (green) trolley bag just before 2hours of this travel and this was sent as a checked in baggage. It is really sad to see this brand new bag in this terrible condition. There are several damages happened on the brand new trolley bag. How can this be happening? There are multiple damages on this bag and i have showed it to one of the crew members and they have taken the photographs as well. Same have been communicated on call to [protected]. Kindly requesting you to take this issue into consideration as this is not at all acceptable. We dint even use this bag properly and also it is a costly and famous brand trolley bag. Really unfortunate to see this happen to that bag.

I have already given a complaint to them and case reference number is 4653460

Requesting your assistance here.

Thanks,
Ruben

Hi Team,

I myself with my family members were traveling from Hyderabad to Mysore today(attached ticket). We had bought brand new Aristocrat (green) trolley bag just before 2hours of this travel and this was sent as a checked in baggage. It is really sad to see this brand new bag in this terrible condition. There are several damages happened on the brand new trolley bag. How can this be happening? There are multiple damages on this bag and i have showed it to one of the crew members and they have taken the photographs as well. Same have been communicated on call to [protected]. Kindly requesting you to take this issue into consideration as this is not at all acceptable. We dint even use this bag properly and also it is a costly and famous brand trolley bag. Really unfortunate to see this happen to that bag.

Requesting your assistance here.

Thanks,
Ruben

I Was Supposed To Travel From Chennai To Doha On 8th Of March 2022. It Was Not Mandatory To Take RT-PCR For Infants Below 8 Years Of Age And So I Didn't Take One For My Daughter. But Indigo Denied Boarding Stating That It Is Mandatory. I Had To Cancel My Flights And Cancel My Hotel Booking At Qatar. Qatar Policy States That RT-PCR Is Not Mandatory Before Departure For Infant.

Sir i have booked a flight 6E 394 yesterday[protected] pnr VP2ZPW ASHISH GARG from guwahati to jaipur and after paying extra amount I got 29 A But at last moment of my boarding i was being stopped ! And asked to wait than they told your seat number has been changed to 30 C ! and gave me a boarding pass for that ! This is pathetic at indigo & non profesional approach . Their was no luggage facility above it & wash room was behind ! Kindly return my money & provide the reason for this approach else I will write to DGCA about it & FILE A COMPLAINT ACCORDINGLY

This email is regarding the bad experience of the trip on 03.05.2022.

I am a regular customer of INDIGO, but the last experience was very disappointing. My father, a 68 year old senior citizen, booked a ticket for India from Dubai with INDIGO with PNR No.: FW8P6D with wheelchair services included on 03.05.2022. He left Dubai and reached INDIA. Ater, reaching India no wheelchair service nor any flight attendant contacted Mr. Joginder pal singh. He had to walk from the flight upto immigration point which was very hectic and uncomfortable for him as he was suffering from knee pain. My father had to consult the doctor as soon as he was received by the family member.

Sir/Madam,

It is requested to provide me the Boarding Pass for the travel with the below details:

PNR : BMBS2G;
Date of Travel: 08.04.2022 at 22:35;
Flight : 6E-2324;
DEPARTED: HYDERABAD;
ARRIVED : NEW DELHI;

I had received the soft copy of only the Baggage Tag and not received Boarding Pass after web checkin on 08.04.2022.

In this regard, I request you to provide...

Dear sir/Madam, I’m using indigo flights to travel from and to for the past 2 years. Today earlier in the morning I dropped my parcel at Kolkata airport cargo by 8:50 AM and I booked my flight from Kolkata departing by 14:15 and arriving Varanasi by 15:30. And my cargo delivery address is Varanasi . Till now I didn’t receive my parcel and also spoken to operations managers and they are stating my parcel is at Lucknow . He gave me such a irresponsible answer that, the cargo will reach tomorrow 5PM to Varanasi. Such a worst experience using indigo cargo . Also last time I booked a cargo from banglore to kolkata on 21/04/2022, on that time my cargo arrival time is 14:30 but I received by 15:45. Totally unsatisfactory service from your side . Hereby I’m concluding that, due to your mistakes, I request you deliver my cargo parcel to my current location . Kindly reply me through email / phone .

Delivery address- Vishnu empire, Rewa railway station road, Dhekaha padra, MP - 486001.

Your operational manager name : Amitavo da

Airway bill no : 312/35709656.

Name : Praveen kumarasamy
Contact number : [protected]

There are 1000000 of cockroaches in flight, ourflight was scheduled at 14:05 but its 15:00 and we are still on ground, the flight attendants are not responding, i have 100 videos of the cockroaches roaming all over the flight, the air conditioner is not working and we are in a closed flight since an hour in 43 degrees out there, i have another floght to cath in few hours and there is no one to respond

Hello Indigo,
I had registered for cabin crew and got conformation mail but haven't got any invitation mail. So please revert me for the same.

Hello, I recently tried to book through indigo website.
Payment mode - netbanking
Amount- 32212 INR/-
Date -May 3rd 2022

The amount is deducted but the PNR is cancelled status.
Please provide help

I took the IndiGo flight number 6E 6827, from Delhi Terminal 1 to Bengaluru, Kempegowda Airport Terminal 1, on 03-05-22. The check-in baggage was a large Safari bag containing my usual stuff, along with a leather bag containing 20, 000 INR in denominations of 500/-.

At the IndiGo counter in Delhi, I deposited my bag for check-in, where they stuck the baggage tag (but no plastic lock on the zipper). The next time I saw my bag, it was at the Kempegowda Airport. The passenger luggage was supposed to come on Belt 1 but without any announcement, it was redirected out of Belt 5.

Outwardly, there was no sign of any tampering, but on reaching home, I opened my bag and found the leather bag containing the cash was open and its flap folded, as if someone had hastily tried to open it. Upon finding the wad of cash, I could immediately see that it looked disturbed and reduced by more than half.

The side of the notes was crumpled from being pulled by the rubber-band, and out of the total amount, only 5500/- were left.

I have been trying to reach out to the airlines and the Kempegowda authorities, but so far, have found no direct communication route with either of them, nor a recourse.

A customer puts great trust in such matters, that their luggage would not be tampered with or mishandled but this is a clear breach of trust. I believe the matter should be thoroughly investigated, the CCTV footage scrutinized for the loading and unloading.

I expect a refund for the same, as it is a big amount for someone like me.

I am a resident of Toronto, Ontario. Before relocating to Canada, I lived in Bandra, Mumbai. Shashank and I have been friends on Facebook since 2012. He used to message me on Facebook Messenger sometimes and we used to exchange a few general messages. During these conversations, he told me that he works at Interglobe Enterprises (Indigo Airlines) as an Airport Operations and Customer Service representative (AOCS), and he could help me get...

I had booked my flight in Indigo in Nov 4th, 2021. I need to submit the boarding pass in my office but as I lost my boarding, I had applied for travel certificates through official site of indigo https://dbusinessapps.goindigo.in/TravelCertificate/homepage.aspx
But even after payment, I have not received my certificates in my mail id.
PNR : BW1TSQ1
airline : 6E - 972
payment reference num:[protected]
email id : [protected]@gmail.com
Please send my travel certificate in the above email id

Hello,
Today (30/4/2022) I booked a flight from AUH to Coimbatore on 02/06/2022.

The payment has gone through.

I have received a transaction ID: X0NpwrJpkUKmug-TrqM1fQ, but I have not received a PNR or a confirmation email.

Getting hold of customer service has been very challenging!

I am waiting for the resolution of this issue ASAP....