IndiGo Complaints & Reviews

I was travelling with 2 special needs children who are 5 years old.
I had my flight booked for 7:25 and my previous flight from London was delayed by 2 hours.
I reached indigo departure @ 6:35. I was refused entry stating as I cannot go past check in and security in 10 minutes time.
I was desperate as I don't want to be stranded in the airport with no mobile(no Wi-Fi in airport too) for 3 hours with 2 exhausted non verbal child for a 45 mins flight. I wasnt prepared as I had 4 hours gap between flights.
I literally pleaded to the manager in charge to let me take the flight @ 7:25. I was told to rebook ticket for 10:55 and was sarcastically questioned "whats wrong with your kids".
He point blank refused to allow me to board the flight and closed door on my face. I had my boarding pass, made seat reservations and check in luggage tags printed.
I had to pay Rs.7500 in spite of having ample time. Funny part is once I paid for next flight I was taken to the boarding lounge in 5 mins time via fast track check in and security. Why didnt they do it for 7:25 flight.
I never felt humiliated so much in life. They sensed my vulnerability made me wait for 4 hours for a 45 mins journey. Its the wait after exhausting flight from London makes one furious. I was left with no choice with no wifi or phone. Attachment of 9.55 ticket shows paid and printed @ 7.11am and was denied to board 7.35 flight. When expressed my concern in FB I'm heard so many internationals treated with no civility.

Dear sir / Madam

I received a call and message from shine .com.
And They told me you have been selected for a airline job an you have you have to pay 6000 rs for interview charges and we will we provide interview they said,

After the completion of my Payment They didn’t even provide the interview and asking for more money and they didn’t responding even right now

Harish - [protected]

Siwani[protected]

These are the numbers I’ll received

please return my money By Evening

I borrowed that money and I have to pay that money to others

Please return my money sir / madam

Regards,
Bharath Kumar

I have received a call from shine.com about the airline jobs and they told you have been selected for interviews and they told make the payment we provide the interview but after the payment they didn’t provide the interview
And they are saying we are not responsible for that told where ever you have They
Harish - [protected]
Siwani[protected]
Please Return My Amount or Provide Interview

Your employee Shashank Maharana promised discounts on airline tickets but on extracting the money stopped responding. The dates of extracting money is between[protected] to[protected].

Applied for job...they call me and ask for my documents and 2500rs as processing fee..I paid...then they sent me joining letter and as for 6500rs as varification fees..i paid...then ask for 10500...for uniform, laptops etc...and said all will be refundable...told them not possible to pay any more and ask to refund...then they are asking for cancellation charges...
Given below are the numbers they call me...
HR.shalini Sharma [protected]
HR.prachi sharma [protected]
[protected]

Dear IndiGo,

I had booked a ticket on 11 April 2022 from Dammam to Lucknow [Departure on 30 April].
After successful payment I received an email [screenshot attached] that showed status payment initiated and there was an important note written that if you did not receive the confirmation within 20 minutes kindly make another payment and the deduction amount will be reversed in 5/7 days so I waited for more than 48hrs and then i booked the ticket again.
And then on 4rth day [14 April 2022] I received PNR # FGKB7L while I was expecting my refund because I have already booked another ticket.
Please cancel my ticket and refund my full amount as i did not get confirmation within time as per your imp notes. Kindly check the attachment.

Thank you..

Dear CEO,

I have booked the Ahmedabad Mumbai flight in the name of my parents and due to emergency we have decided the send them through flight.

The worst experience ever has happened wherein they haven't allowed my parents to get inside even they reach just before the 30 seconds.

PNR No : IISUSV
Flight : 6E 6004
DATE : 15/04/2022
Name : Ramesh Hakani
Dipika Hakani
Kamlesh J Shah

This is something I have seen for the first time. Senior citizen is being treated as orphan...no one has guided which gate no they need to go, no one has taken the luggage at the counter even they have requested...

I guess this is the worst experience in the history of Indigo...in fact I was among the first fifty customer of international flight from mumbai to Singapore in the year 2011.

This is something you need to introspect and provide the justice with compensation on such issue.

If not resolving the same means I will fill definitely that I have given the charity of 13200/- to the Indigo.

Please look into this serious issue and revert asap.

Regards,
Jinal Hakani
Mob : [protected]

He called me and said that you have got your cv, you applied for the job, then you send your document then your selection process will be completed, after that he mailed me an offer letter and said that you have to make a payment of 2500 rupees. Then you will be given an I card and batch number, then you can join by going to the airport, whose name was Anu Sharma and HR's name is Rahul Sharma.

I have lost my white colored apple AirPods kept in black case at seat number 19C, flight 6E7071 from Bengaluru to Vijaywada on 14th April 2022. The PNR was NMPV5J. Pls provide me my AirPods.

I have paid the 18, 879 for my flight from vadodara to bangalore. Now when I received the mail, it shows pending payment. It is asking for an extra amount of 1365/- on top of my ticket amount which I paid previously. When will I get my refund of Rs. 18, 879. The PNR is QTEMXH. I have booked it on 14/04/22.

My Son was asked to pay almost Rs. 2 Lakhs by an employee Shashank Maharana for airlines tickets which never materialized. Incidence of April 2022. The said Shashank Maharana is on Facebook and LinkedIn as an Indigo employee.

I was on flight 6E 628, Rajkot to Mumbai on 10th April 2022. The plane arrived from Mumbai with passengers & within 5 mins the boarding for the return journey began. It’s impossible that any sanitization was even carried out let alone a thorough one.

Despite that, the crew announced that Indigo sanitizes prior to every flight. Would appreciate if such false claims aren’t made.

I found out that my phone is left when i reached my hotel

I was boarding flight 6E881
From vizag to chennai
PNR OKDC7C

Can u please check pr please review this complain

PNR is JIYT7F - 6E 6244, 10Apr, AMD(T1)-LKO(T[protected] HRS
They did not display proper information on tv screen about my flight status.
I reached airport 2.5 hours before the departure of flight .
I continuously watching on screen they do not show that chekin is open .
When i asked at counter after some time they says checkin is closed.
And they do not allow me to take my flight.
I really very disappointed from indigo service.
Then i also book another connecting flight by giving payment .
I lost my money and time both .
All of because indigo bad service.

I am really dissatisfied with IndiGo service and staff behaviour.

My story includes the same ill treatment by IndiGo staff, denial to onboard, off loading my luggage and no assistance or announcement or phone call or a mere sms was sent to me during the process. Forget fast tracking or helping out passenger during pre travel they rather harassed me saying make your own arrangements and they further charged me saying they are accommodating me to next flight.
Inspite of poor health conditions I was mentally harassed, humiliated and I'll treated continually.

Such disgusted behaviour never did I face from any airlines and even more unexpected from IndiGo while being a frequent flyer and loyal customer to them . Shame on IndiGo . Justice needed

I had booked Goindigo flight on 09.03.2022 from Ranchi via Delhi to Mumbai to travel on 13.03.2022 (PNR= HW42YG & cost = Rs 5472) . The details are as under:

Departure Lay over Arrival
City Ranchi Delhi Mumbai
Time 20:30 IST 22:45-02:00 04:00
Date 13.03.2022 13.03.2022 14.03.2022
Flight No. 6E 2058 6E 171

I had choose this flight because of certain work at Delhi instead...

Good evening, yesterday myself and my friend travelled in your flight 6E 7029 from chennai to Madurai, the flight landing was very bad really we all scared. I’m an frequent user of your flights. Please do the needful for smooth landing.

Hello
I have tried to book through the indigo website for a round-trip from Dubai to Mumbai and have been charged for the flight but The booking has not been confirmed .

I urgently required you to refund the money which has been deducted from my account please see below transaction ID for your reference

6eb116b3e5be[protected]

Please help to resolve the situation ASAP
Thank you very much

Today i was booked a ticket from(riyadh to varanasi) traveling date[protected]

Money is deduct but ticket not booked I got only one message there showing only this transaction no..

Transaction reference number... [566g8IPvfkqUV_gmFHvMmA]

CCavenue reference number[protected]

I lost my Apple iPad Pro (Space Grey colour) in the seat 3A of the flight 6E-7561 (Kolkata - Ranchi)
PNR: CJS38P
Date of Incident : 06/04/22
Kindly let me know how to get it back