IndiGo Complaints & Reviews

Dear Sir/madam,

I am mohammad Samim akhtar, today indigo airline has not allowed me to travel from patna to saudi Arabia due to not carry RTPCR test, although as per new regulation from GACA not require RTPCR test to travel to Saudi arabia. I had discussed to indigo staff, supervisor and manager regarding this issues but no one help us to solve this issue, i have lost my money and time. Please requesting for the disciplinary action against the airline

If Any ticket cancelled or rescheduled by Customer we have to pay extra charges .
When Ticket is rescheduled by Air line no compensation has been given by AIrline .
This policy is very one way beneficial.
Need to reconstruct on it .
many people will get right benefit out of it

My parents who are from Tamil Nadu and traveling to Bagdogra/ Sikkhim for the first time chose IndiGo. They are in their 50's and traveling alone by themselves and we were all happy to chose IndiGo. The airlines sent several messages prior to travel to bring covid test reports, vaccine certificates and ticket print out which they had it all handy and ready however, none of it was even asked during their travel in the beginning nor end of the travel - all of this cost them 2000 INR and gone in drain. In addition to this, in the airport they are asked for boarding passes and they needed help for completing the last step on their phone but instead of help to complete the process on their phone the IndiGo customer service directed them to pay and get their boarding passes which cost a total of 800INR -what kind of dishonesty is this? If you do not need covid tests please do not ask for it, it costs a lot of time and money to get them done and they were not even cared for. On top of it all, to simply help aged people understand English and complete one last step for their boarding pass you people are directing them to pay extra money to purchase boarding passes? My parents lost complete trust in IndiGo and it will never be our choice ever again if not, for answers regarding the charges that went in vain.

I want to book the flight ticket from Chennai to kolkata in Indigo for today 12 March. But I mistakenly booked the ticket for 30 March. Please cancel the ticket and kindly refund the full amount as much as possible. Ticket details : Farikul sekh
Chennai to Kolkata- 6E 292.
30 march, 1:25 - 4:00PM.
Confirmation number : IJP2XF

Hi lost my airpods on doha to Chennai flight 6e1776 on 3rd Feb 2022 seat 15a. My number is +[protected] and email address is Karishma.[protected]@hotmail.com.

I am attaching a photo

Hello my name is Karishma Bhatia. Number is +[protected]. Email. Karishma.[protected]@hotmail.com

I lost my airpods on 6e1776 on 3rd Feb seat number 15a. Please contact me if found in lost and found I am attaching a photo of the case as well

Date of Incident: 10th March 2022
At the check-in counter in Terminal 2 of the Mumbai Airport, we were charged an extra ₹3000 for excess luggage weight while dropping our bags before boarding the flight 6E 416 to Delhi. The attendant at the counter charged us ₹3000, claiming that we were 6 kg over the weight limit of 45 kg. Since there were three o[censored]s travelling together, we utilized the rule established by Indigo - 15 kg per person, with an extra 10 kg for multi-seat bookings. According to this rule, the total weight limit would be at 55 kg for three passengers. The sum total of our luggage in terms of weight was 51 kg, which is well below the aforementioned limit. I am afraid that the attendant was gravely mistaken with the rule regarding weight specifications when it comes to double or multi-seat bookings. She incessantly insisted that we pay an extra sum of money, even though we were well below the stipulated weight limit. We were forced to unnecessarily pay an exorbitant amount of money for no reason. A desirable resolution to this complaint would be a refund of the sum of money paid at the counter (₹3000). I have attached the receipt of the payment, as well as a screenshot of the rule regarding weight limits.

Flight number is 6E 371 dated on 9 March 2022 . While checkout we found that a wheel got completely and the same is missing. We also have raised a complaint immediately in the airport customer service for Indigo. PFA for pictures and flight ticket. Awaiting your response.

I got message from jahnavi from airlines recruitment india that I have selected for the profile of ground staff anivation position she asked me to send my resume, pass port size photo, Mark's memo, adhar card after that she inform me that I have selected for first round written test. To write this exam they said me I have to pay 2500 . I used to pay that money later I got examination link mail and I written exam and at by evening she informed me that I was selected for second round interview. She told that I have to pay 6600 to verify documents is it true

Date of incident:- 10/03/22
client number:- [protected]
i had checked in my luggage at delhi terminal 3. but i did not recieve my luggage at goa airport.
i want to where is my luggage.
i have been calling the customer care no. but there was no response....

I boarded flight 6E - 209 Nagpur to Chennai on 4th March 2022. I bought a tin box of roasted Cashews on board. When I returned, I found the box empty and the can was also not sealed. This is utter nonsense and carelessness from your end. I want refund immediately.

Lost Belt while Boarding to Mangalore from Mumbai, PNR: CGV2HY, dated 3 March 2022. Referral Image attached

I am Faizan anwar, today i was booking a flight ticket from indigo website. When i complete the payment by axis bank netbanking. I got a error message. Ticket not generated.
I just got a transaction id. [42386993a04e[protected]] when i was checking the status of transaction. The status of this transaction id was showing succes.
When i got my refund?

This is my new bag and I travelled for the first time with this bag in check-in. Someone cutted my bag (most probably with cutter or knife) and tried to steal it. Kindly, initiate a refund for this bag as I can't use it again.

I was traveling from VISAKHAPATNAM TO PUNE via Hyderabad.

NAME: SWIMEE BORTHAKUR
VISAKHAPATNAM TO PUNE
FLIGHT No. 6E 216
PNR : RK7GYF
TRAVEL DATE : 7th March 2022

Upon check in VISAKHAPATNAM counter they informed me to single baggage collection in PUNE and when I reach PUNE all the baggage are missing in somewhere. No baggage from VISAKHAPATNAM transfer. And this is my 3rd issues with indigo baggage handling.
I am traveling from VISAKHAPATNAM TO PUNE just because I have interview on 8th March'22 @10:00 am. And my all formals dress my cosmetic everything in my bag. I need my bag 8th March before 9am at my delivery address. Otherwise I need my flight ticket money return and baggage delayed charges. And it's informed to the airport service person very clearly.
Attached to this email is proof for my complaint in airport.

My flight was delhi-chennai, 16:20 hrs at 7/3/22. I did web check-in on 7/3/22 around 10:00 hrs. Seat was not available at reasonable price to select. Only 3 seats available at Rs 1000/- each. I checked in (web) with autoselect seat. Boarding pass was not delivered to my mail id or mobile number. This leave us with the doubt if we our web check in is done or not.

It seems like arm twisting customers to pay 1000/- for a seat which is not acceptable. Boarding pass not delivered. How can customers be sure of the web check-in done.

5 din pehle mere phone per aek call aaya aur muje kaha ki aapka resume shortlist hua hey aur interview ke liye kuch amount ki mang ki hey aur mene pay bhi kiya aur muje recipe bhi diya per har din kuch na kuch security amount ke tour pe amount pay kar ne ko bol rahe hey to sir aese karte karte 10000 ki fraud ho gaya hey ab kya karu please reply me

Complainant : Advocate Apurva Kolhe.
Respondent : IndiGo airlines, through its director.
On 11/07/2021, I had booked round trip air tickets starting from 15/08/2021 to 19/08/2021, for Nagpur to Kochi through the online booking agent MakeMyTrip. The flight scheduled on 19/08/2021 was a connecting flight starting from Kochi via Bengaluru to Nagpur.
On 19/08/2021, my first flight was Spicejet for Kochi to Bengaluru scheduled to start at 4:35 pm and reach at 5:50 pm. Thereafter my second flight was IndiGo for Bengaluru to Nagpur 6E-486 scheduled to start at 10:05 pm and reach at 11:45 pm.
Suddenly on 12/08/2021, 6 days prior to scheduled departure I was informed through a telephonic message that my flight 6E-486 for the second leg of journey from Bengaluru to Nagpur has been cancelled due to "operational reasons" and therefore I am rebooked in flight 6E-6802 for 8:20 am to 10:00 am. As I was reaching Bengaluru via Spicejet at 5:50 pm in the evening, I couldn't have taken the rebooked direct flight which was preponed by almost 14 hours and was departing from Bengaluru in the morning. Moreover, all other flights for Bengaluru to Nagpur were not only connecting flights but also scheduled for departure in the morning.
Therefore I had to cancel both the flights i.e. Spicejet and IndiGo at the expense of freshly booking another flight from Kochi to Nagpur.
The same cause me financial loss and great mental agony for going through unreasonable inconvenience, the tedious customer care and the cancellation process.
It needs to be noted that IndiGo is habitual of hiding its unethical practice of cancelling insufficiently booked flights under the garb of "operational reason". The operational reasons described by IndiGo in its own policy, are
those that are unforeseeable in nature. It is strange that how could IndiGo have cancelled the flight 6 days prior to journey without assigning any specific operational reason. That itself leads to drawing an inference that the flight was in fact cancelled due to foreseeable reasons in form of flight being insufficiently booked.
My complaint is that IndiGo absolutely failed to provide any effective assistance or provide any feasible alternative arrangement and left me with no options thereby forcefully making me cancel the flight and make an alternative arrangement at my own expense. I will also be serving upon them a detailed legal notice of demand for liquidated and unliquidated damages in form of compensation for the amount of professional loss and mental harassment caused to me.

Date - 07/03/2022
Place - Nagpur

Regards,
Adv. Apurva Kolhe

I was scheduled to travel on 10th Feb22 from Bangalore to Amritsar by Indigo flight scheduled at 9.20am. My PNR IWR4UD. I missed the flight due to medical emergency( Pituitary Tumor Headache) Indigo officials promised me the refund. Since then the PNR keeps on changing by officials in handwritten note like IWD4UD or UKCZXF. They never refunded nor did they rescheduled. In fact, me and Mom suffered a lot due to this experience.

I have flight on 5th March'2022 from Chennai to Dammam, via Kochi by 6E8935. I have been offloaded at Kochi Airport by Indigo Airport staff without proper justification, as it was very clear on your website and also by your call center team that the passenger who had 2 dose vaccination and booster dose not required RTPCR, they can show the immune status by TAWAKALNA APP. @ Chennai Airport accepted and issued the boarding pass including onward...