Claimed

IndiGo Complaints & Reviews

2.7
Updated: Jul 5, 2026
Complaints 5702
Resolved
2890
Unresolved
2812
Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

IndiGo reviews & complaints page 40

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
vsmanilt
Jul 3, 2022
Resolved
Report
Copy
Resolved

Address: India

I am V Subramanian, Booked Three ticket to Hyderabad on Indigo Flit . Travel date 3 July 22 - Time 12.00 PM. choice seat selected Paid full . PNR no : OWQ4QG.
I got call form Air lines 3 July 22 morning 6.30 am, saying 12.00PM flight is cancelled and asked to rebook OR take refund.
I Re-booked my Thee ticket to Hyderabad . For the same day 3 July 22 revised book time is 17 Hr.
During Re-booking, Only left our seat are in Window row. I selected the same and completed web-check in. For the same, Indigo Air lien changed me addition Rs 1800 .
For Air Line fault of cancelation, why i should pay Rs 1800 more. I want refund the extra Rs 1800 . charged by air line.
Sep 6, 2022
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2022
IndiGo Customer Care's response
Dear Sir,

We are sorry for the experience. We believe Airsewa team has assisted you in this regards. We've noted the feedback.

Regards,
Team IndiGo
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    suchindra singh
    Jul 3, 2022
    Report
    Copy

    I had applied for travel certificate online by paying Rs 600 bt I have received itinerary which I already have and whether I have travelled or nt is also nt mentioned on it. My PNR is SIJEGY
    IndiGo customer support has been notified about the posted complaint.
    Dear Sir,

    We request you to visit https://bit.ly/3xQ6Dt7 to request and retrieve your travel certificate.

    Regards,
    Team IndiGo
    Dear Sir,

    We request you to visit https://bit.ly/3xQ6Dt7 to retrieve your travel certificate.

    Regards,
    Team IndiGo
    Helpful
    Found this helpful?
    2 Comments
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      suchindra singh
      Jul 3, 2022
      Report
      Copy

      Address: Village Kesho Nagar Dhira, Opposite Happy Modern School

      I had applied for travel certificate online by paying Rs 600 bt I have received itinerary which I already have and whether I have travelled or nt is also nt mentioned on it.
      IndiGo customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        C
        Charu28
        Jul 2, 2022
        Resolved
        Report
        Copy
        Resolved

        Me and my brother had Chicken Junglee Sandwich on flight 6E216 scheduled to depart at 9:35 am from Srinagar and Raipur on 24th June 2022. After reaching Raipur we had severe diarrhea, vomiting and fever for several days which didn't improve and after getting a blood test and Widal test, I have been tested positive for Typhoid, Salmonella typhi. I have lost more than a week to this illness and apart from the medical burden, lost productivity, it has put me and my family through a lot of physical and mental pain. One expects basic hygiene and safety protocols from such a reputable flight and it's alarming to know that these meals can put so many unwitting customers in danger who put their faith blindly.
        Sep 14, 2022
        Complaint marked as Resolved 
        IndiGo customer support has been notified about the posted complaint.
        Verified Support
        Jul 28, 2022
        IndiGo Customer Care's response
        Dear Ma'am,

        We wish you and your brother a speedy recovery and good health. We regret the experience you had. We believe our customer relations team has reverted to you on 6th July'22. Please revert to the same mail for further assistance.

        Regards,
        Team IndiGo
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          nehaupreti7
          Jul 2, 2022
          Report
          Copy

          We reached airport at 5:50 am and checked-in and reached for onboarding at 6:13 am at Gate 1 where the receptionist denied us entry for flight 6E 227 and had a very rude behaviour for Bangalore to Kolkata flight. Our flight departure was at 6:30 and instead of resolving and sending us to flight they sent us to Gate 13 which lead to loss of crucial time so that we miss our flight and asked us to pay extra charges of about rs 20000 and after lot of there argument with us we were asked to pay 5000 rs and travel from Bangalore to Guwahati and then to Agartala to reach Kolkata. We requested for a direct flight for tomorrow morning for which they denied and asked for more money than 5000 rs for a direct flight to Kolkata next morning. So we ended exiting the airport after so much of mental trauma they gave us.
          IndiGo customer support has been notified about the posted complaint.
          Dear Ma'am,

          We regret the inconvenience caused to you. Rude behavior is not at all accepted. Please DM the PNR and details via Facebook/Twitter so we may share the feedback with the relevant department for review and necessary staff briefing to avoid such instances in the future.

          Regards,
          Team IndiGo
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Smitha Remesh Menon
            Jul 2, 2022
            Report
            Copy

            I travelled Doha to cochin
            baggage are missing
            file no 4827433
            IndiGo customer support has been notified about the posted complaint.
            Dear Ms. Menon,

            Thank you for writing to IndiGo.

            With reference to your complaint, we deeply regret to note the inconvenience caused to you due to the loss of your checked baggage.

            Please confirm if this was reported to our customer service team at the arrival airport before leaving the airport premise? If yes, please share the complaint acknowledgment copy (PIR) and confirm the six characters' alpha-numeric PNR, we wish to check and assist you.

            We truly value your association with us and we assure you the best of our services at all times.

            Thanks and regards

            Team IndiGo
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shadaan2304
              from Mumbai, Maharashtra
              Jul 1, 2022
              Report
              Copy

              Address: Gurgaon
              Website: www.goindigo.in

              Dear Team,

              PNR GTVTMR

              Please note I am following up on this since 21st June 2022 and there is no resolution until now apart from Your case reference number is 4799472 and Your case reference number is 4804384

              I would like to use the voucher against names : Mrs Anisha Anand Kumar Agarwal, Mr Alkesh Rameshchandra Joshi, Mstr Atharva Agarwal, Ms Isha Bhatt and Mrs Aruna Dinesh Bhatt, travel date will be 15th December 2022 so please provide me voucher with validity that can be used to book ticket for 15th December 2022. I will issue the ticket as soon as I receive the voucher from your end.

              Please provide the vouchers ASAP as the fare has already been increased.

              15th December BOM COK 6E5343, previous fare was INR 6888/- per person now it has been increased to 9408/- as I did not receive vouchers.

              Please note there has been a huge loss already faced because of an airline mistake.
              IndiGo customer support has been notified about the posted complaint.
              Dear Sir,

              We are concerned to take note of your disappointment. It was never our intention to cause hassle. We understand your struggle. As per our records, we shared the voucher details with you on 8 July, please check your mail.

              If you still have any queries, you may reach out to us via Twitter/Facebook DM and also our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

              Regards
              Team IndiGo
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Rimi Sarkar
                Jul 1, 2022
                Report
                Copy

                Like I gave my interview on 24june and I got shortlisted in pht training in indigo then that day only I got an invitation mail from the hiring department, so I just want to clarify what they usually do why they send invitation mail after we get shortlisted like we have to sit for interview again?
                Or there will be another rounds!
                Like in indigo there are only 4rounds then what they will do in the Date for what they send invitation mail.
                Thanks in advance.
                IndiGo customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Safa arsal
                  Jul 1, 2022
                  Report
                  Copy

                  Address: Dubai

                  [protected]
                  IndiGo customer support has been notified about the posted complaint.
                  Sir,

                  it is our constant endeavour to deliver the check-in baggage in its original condition. We sincerely regret the hassle caused in this regard.

                  We want to offer the best assistance possible in this case.

                  We request you to reach out to us via Facebook/Twitter DM with the 6-digit PNR and the PIR copy issued by our team at arrivals so we can expedite the process and assist you.

                  Further, you may also contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.

                  We look forward to your kind understanding.

                  Regards,
                  Team IndiGo
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Abaslonee
                    from BARAMULLA, Jammu and Kashmir
                    Jun 30, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: -,-,,Ludhu Lodura

                    While traveling from Bangalore to madurai on 14th June 2022, I lost my one plus z2 buds which costs INR 5000.
                    I couldn't write it earlier since I had been through a personal tragedy
                    My fight no 6E 7218
                    Seat 12 D
                    PNR DNGYTJ
                    BANGALORE TO MADURAI.
                    KINDLY HELP.
                    ABAS RUSTUM LONE
                    EMAIL [protected]@GMAIL.COM
                    CONTACT NUMBER [protected]
                    Aug 27, 2022
                    Complaint marked as Resolved 
                    IndiGo customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 15, 2022
                    IndiGo Customer Care's response
                    Sir,

                    We regret to hear about this. However, our team has thoroughly checked and no such item has been found. We request your understanding on this.

                    You may reach out to us via Twitter/Facebook DM and also our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

                    Regards
                    Team IndiGo
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      sriram prasanna
                      Jun 30, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      First time unaccompanied minor girl and this character Osama third from right 29/06/2022 didn't have a clue how to board. Initially he said need to go to marhaba, then said credit card issue. Two ladies who sat beside him knowledge transferred that there is no need for marhaba and we need to get forms and indigo would do needful for unaccompanied minors.
                      This character takes over 20 mins keeps us waiting does nothing.
                      A ticket collector or boarding pass issuer had so much arrogance filled with ego. Do question him check the CCTV or video and take action. Bald guy a perfect chauvinist no knowledge on any subject gave all wrong information. He took my credit cards, took his own time saw the CVV number too. A fraud sitting in Dubai terminal 1.
                      Please debar him as he is real fishy.
                      Aug 28, 2022
                      Complaint marked as Resolved 
                      IndiGo customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 27, 2022
                      IndiGo Customer Care's response
                      Sir,

                      We always want to assist our passengers in the best possible way.

                      Rude behaviour is not at all acceptable at any point of contact. It is our constant endeavour to provide you with a hassle-free experience. Our staff is expected to be courteous at all times.

                      We request you to reach out to us with your 6-digit PNR so we can share stern feedback with the concerned staff for review.

                      You may also reach out to our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.

                      We look forward to your kind understanding.

                      Regards,
                      Team IndiGo
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        manu ligadi
                        from Bengaluru, Karnataka
                        Jun 29, 2022
                        Report
                        Copy

                        Address: kempegowda international airport
                        Website: talent.com

                        Myself manu.28 april 2022 this incident has happened.As i had applied for ground staff job.one of your client named PAYAL(number-[protected])
                        As, i was made to do 20000 as three payments(TO DHEERAJ.BANK NAMED UNION BANK OF INDIA).i did.she told me to do some more as an security deposit i denied it. she used to send me the receipt and i used to pay direct to the bank she mentioned.I requested her to refund the amount she took some week time to do so.i waited though i used to follow up on call.but the call wasnt getting connected.Hence, i tried to complain here.This is the last hope of me to request for refund in a descent way.Thought to register an complain about her.Remembered she used indigo as an name hence thought you people will help me to get refunded my amount back.I have got all her call recordings and her number as well as the bank user id name plus his ifsc code.
                        IndiGo customer support has been notified about the posted complaint.
                        Sir,

                        We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment-related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. Please visit https://careers.goindigo.in for career opportunities.

                        We request you to reach out to [protected]@goindigo.in for further clarification in this regard.

                        Regards,
                        Team IndiGo
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          nikitag5
                          from Delhi, Delhi
                          Jun 29, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          I was flying from Lucknow to Delhi on 22 June 2022. Flight no.- 6E2072 seat no. 11F. I have availed for CPML option while my booking. It was to my utter shock that none of the crew member cared to serve me for the meal I was entitled for. While she was serving the other passengers and she moved on, I thought she'll come back and then serve me but she didn't. It was highly disappointing as we pay so much more for mere drink and so called snack to enjoy munching while being on a flight and then this happens. The best part is none of the crew cared about that.
                          I complained about this while leaving the flight and then she argued that she announced my name while serving which was a big lie on my face as I was waiting for my meal how come I not be answering her. Then she admitted her mistake in just one go and apologized. My concern is that we pay this much additional amount for CPML and then we are not even offered with that and then what left is a simple APOLOGY.
                          HIGHLY UNSATISFIED.
                          Aug 16, 2022
                          Complaint marked as Resolved 
                          IndiGo customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 15, 2022
                          IndiGo Customer Care's response
                          Sir,

                          We are concerned to take note of your disappointment. We regret the inconvenience. Rude behavior is unacceptable and our team members on the ground are expected to be courteous to all our passengers. We will share the feedback with the concerned team to avoid such instances in the future.

                          You may also reach out to our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

                          Regards
                          Team IndiGo
                          We are concerned to take note of your disappointment. It was never our intention to cause hassle.

                          Please know that we never want our passengers to go through any hassle. We sincerely request you to reach out to with us PNR details via Twitter/Facebook DM so we can check and assist you in the best possible way.

                          You may also reach out to our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

                          Regards
                          Team IndiGo
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Shareefa Abdulkader
                            Jun 28, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            I have got acall from indigo iam shortlisted ground staff in kannur international airport. According to their process i have completed phonic interview they charging money 7500 and saying that it is refundable and given me aoffer letter now they ask 15000 for training what can i do pleees help me
                            Aug 2, 2022
                            Complaint marked as Resolved 
                            IndiGo customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 29, 2022
                            IndiGo Customer Care's response
                            Dear Sir,

                            This is to inform you that IndiGo never charges any fee from potential candidates. We request you not to make any payment in response to this letter.

                            You may visit our official website careers.goindigo.in for information related to the job and apply via our website only.

                            Thanks and Regards
                            Team IndiGo
                            Dear Sir/Madam
                            My name is Arvind Kumar Verma
                            Yesterday I got a call from [protected] claiming that they were talking to Indigo Airlines for the job. He said that Rs 1800 for id generate, then Rs 4950 for medical, then Rs 9999 for the bond agreement of the company, my post will be of ticket executive.
                            So please tell me about this job Real Or Fake
                            It's Humble request
                            Thanks & Regards
                            Arvind Kumar Verma
                            Mo: [protected]
                            Please help me
                            Helpful
                            2 other people found this review helpful
                            2 found this helpful
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              H
                              Harry1308
                              from Mumbai, Maharashtra
                              Jun 28, 2022
                              Report
                              Copy

                              My name is Harold Mascarenhas, i travelled yesterday on flight 6E-6149 (from Chennai to Mumbai), during the transit time i unfortunately forgot my handbag below the seat of the KFC Table. After entering the Aircraft i remembered regarding the same and immediately informed the same to the Air Hostess and then to the Indigo Airline staff. But didn't get any assistance from them and just got a cold reply that i need to Log a Complaint in my final destination (Mumbai). In Mumbai i didnt find any assistance neither any counter to log a complaint.
                              The Hand bag was a cream colour hand carry bag with all spices into it. which costed me 2500/- Rs.
                              IndiGo customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                Y
                                yokamb
                                Jun 27, 2022
                                Report
                                Copy

                                Address: NA

                                I have lost my boarding pass. I need same for LTC claim. Details are as follows:-
                                Travelling from Pune to Guwahati.
                                Travelling date: 11/06/2022
                                Flight no:- IndiGO 6E-6359 and 6E-207
                                Passengers: Onil Narayan Kamble & Bethel Onil Kamble
                                Please send duplicate or any other certificate to my email id- mintu.[protected]@gmail.com
                                I will be very thankful to you.
                                Thanks & Regards
                                Onil Kamble
                                IndiGo customer support has been notified about the posted complaint.
                                Sir,

                                Please know that you cannot retrieve your boarding pass after your travel and you may download your travel certificate from here: https://bit.ly/3xQ6Dt7. For travel certificates older than 18 months, please contact our 24/7 call center at [protected]. Also, please note that the travel certificate Fee is Rs. 300 per passenger per sector. If the Travel Certificate Fee is not paid then you will be automatically redirected to the Bill Desk payment gateway to make the payment.

                                We sincerely request you to reach out to with us PNR details via Twitter/Facebook DM so we can check and assist you in the best possible way. You may also reach out to our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

                                Regards
                                Team IndiGo
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rajatsharmailu
                                  from Delhi, Delhi
                                  Jun 26, 2022
                                  Report
                                  Copy

                                  Please search my airpods
                                  This airpods is very coastly
                                  IndiGo customer support has been notified about the posted complaint.
                                  This is my flight details please check
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    U
                                    Ufpl
                                    Jun 25, 2022
                                    Report
                                    Copy

                                    I have booked the ticket of 6E-698 flight of Indigo from New Delhi to Jaipur dated 6th may, 2022 but the same I have cancelled before the 5 hours of departure of flight but the amount of refund has not been credited till now in my account.
                                    Fare: 4631/-
                                    Deduction: 2012/-
                                    Refund amount: 2619/-
                                    IndiGo customer support has been notified about the posted complaint.
                                    Jun 27, 2022
                                    Updated by Ufpl
                                    Kindly resolve the same asap.
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      D
                                      Durring
                                      from Delhi, Delhi
                                      Jun 25, 2022
                                      Report
                                      Copy

                                      Online booking for the tickets but not available booking this time next week
                                      IndiGo customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Shreyashkar Lal Sahu
                                        Jun 24, 2022
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Hello team IndiGo.

                                        I boarded flight 6E 6502 on 31/05/2022 and opted for an airport check-in. Unfortunately, I lost my boarding pass few days after the travel and later on applied for travel certificate by paying an online fee of 300/-.

                                        However, I have not received the travel certificate yet even after the completion of payment.

                                        My booking reference is NUB2TE.

                                        This delay in retrieving my documents even after the completion of payment is severly problematic.
                                        Jun 27, 2022
                                        Complaint marked as Resolved 
                                        I reached out to the company on Twitter and they resolved my complaint after sending them the details in Twitter DM.
                                        IndiGo customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit