IndiGo Complaints & Reviews

My name is Aditya Pant. I boarded the Indigo flight from Dehradun to Kolkata on 18.06.2022 at 12.10 (booking id- NF7Y7FVJKZVC1RQL8521) with one stop at Delhi airport.
This is the condition of our new suitcase which indigo airlines handed over to us after landing. They torn the whole bag from the back and destroyed the whole chain area in the frontside. We were going urgently for some official work. We waited for hours to collect our luggage and then we got our luggage in this worst condition. When we raised complaint at the airport they offered us the voucher which can be used in their flights. We refused to take those vouchers. We don't want those but we want justice. How can a voucher suffice my loss? But they kept ignoring us. No staff listened to us. The refused to accept that they are at fault.They landed us a deaf ear. We requested their head to please help us to raise the complaint. Nobody was polite.This was our new suitcase which contained my precious jewelllery, my office clothes, medicines etc which we can't afford to buy again from somewhere else and these rare medicines are available at specific demand only. This is the condition many people are facing with Indigo airlines. But they still are adamant with their behaviors and activities. I request the concerned person to take the strict against this. As we cant tolerate this behavior and we want justice. Else this will go beyond as we won't stop now.

Who is responsible for my loss? We want compensation. We want justice as soon as possible.

Why are we facing such problems again and again. We want justice. That's it.

Hi,

While travelling from Bangalore to Hyderabad on 17th June'22 via 6E-684, I lost my water bottle (Black Colour) with company logo as CK Birla printed on it, please confirm how and from where i can collect the same.

PNR : VSECVN

Regards,
Rohit Chopra

I am booking indigo flight tickets in paytm. cancelled a seat ticket from dubai to delhi flight so airlines initiated a refund amount of 800.inr rupees. But that is not credited to ur account..so, please check it and refunded back to your account

Date- 19 June 2022
Flight delayed in Raipur because of which our original flight was changed from delhi. Even though our flight landed 50 min before the next flight they didn't let us board and behaved terribly

My Mother has travelled in Indigo Flight 6E 2021 on 19th Jun'2022. She was sitting on Seat 26A. PNR Number ONFF9J

She has lost her Ear Ring in the Flight.

If anyone from Flight Crew Member or attendant found this valuable Ear Ring, please return the same.

Address can be found in the Flight Customer records.

On 16 th june I had a flight from Delhi - Banglore- Kannur IndiGo flight 6E 6037 . Land kannur at 3.20pm. but luggage not yet received even after 24 hrs. Indigo customer service giving misleading information and they are not arranging any call backs or email regarding same. Today it's 11.00pm of 17 th June . I still not received my luggage

Journey Date: 27 May 22 Flight No.: 6E73 PNR : LLB2JP

Description:

We were travelling to Singapore from Bangalore on the above PNR. In Bangalore no one checked our documents properly and didn't cautioned us that we were not having proper requirement to enter Singapore. We were stopped to enter Singapore and had to return back, Singapore immigration clearly stated it is mistake of airline and they have to take you back to India. Indigo airlines brought us back to Bangalore safely. However, we got mentally disturbed as we were travelling with our two kids and in Singapore we were placed in Immigration custody which was a big mental torture.

Indigo also charges us 1, 05, 000 rupees. Over and above we had to cancel our complete plan of 9 days which cost us more than 7, 32, 000 rupees and also overall mental disturbance.

I, R.Nagarajalu, residing at Port Blair, Andaman booked two tickets bearing PNR no.JRMMJK & GL8UMP and its booking reference id is FB2504A0CF6A and FB1205ADC95E respectively for New Delhi to Srinagar to travel on 22.05.2022 in Indigo [ 6e]-167. Actually we started our journey from Port Blair on 22.05.2022 to New Delhi by Indigo and the same day to Srinagar by same Indigo flight. After reaching Delhi, I came to know that the Srinagar flight was cancelled . So I approached the Indigo's airport counter at New Delhi as soon as I reached at New Delhi and inquired the alternative flight to Srinagar on the same day or in next day in indigo and they informed that no flight and if required the ticket can be cancelled for refund . since I planned for contentious travel and made some arrangement in Srinagar, I requested the madam who was in the counter on that day [ ie 22.05.2022 at 3.15 PM ] to cancel the ticket and arrange for refund and she informed that payment will be credited with in 7 days. It is to inform that even after lapse of 25 days there is no fruitful action was taken by the Indigo to return the payment. I approached no of time to the costumer care also but there is no responds.

Hi Team,
We travelled from Delhi to Agartala in Indigo airlines on 16th June 2022. The Indigo airline misplaced our 3 baggage due to which we missed our Train to Dharmanagar. The Indigo airline mentioned that they will reach out to us on next day morning 8:00 AM for the baggage status. We requested the manager for the stay as it was the fault on their part. They denied any kind of stay or assistance on this. Our complete family has to stay overnight in Agartala Hotel for which we need to bear expense from our pocket. We are still waiting for the baggage to arrive in Agartala on 17th June 2022 at 11:00 AM
Request your assistance for the below:
1. Refund of our Railway ticket money from Airlines
2. Provide compensation for our Hotel Stay
3. Provide compensation for all the harassment and mental torture we have went through.

Please note that we had 2 senior citizen as well with us.

Please note that we do not want any Indigo vouchers to be used in future as compensation as we do not have any plan to travel with this airline anymore

Regards,
Tolaram Parakh

They are asking me to pay money for documents verification rs. 4850

Reference: PNR JK4LMS
Today I have transferred Rs.900/- towards preferred seating from Hyd to Gorakhpur and onward journey Gorakhpur to Prayagraj. Check in has not taken place so far. Date of journey:[protected]. Please confirm my check in immediately and send my boarding pass to my email address available with you.iyaa

On June 9 th I booked a return ticket from Delhi to Chennai departing delhi July 1 and departure Chennai July 3.

The money is debited from my bank account but I have not received the tickets.

T

I was travelling with my infant from Hyderabad to bangalore on 6th June 2022, with PNR : MM6N4Z.
My trolley was damaged and cannot be used again, i asked their CC team and emailed them, however they denied any compensation saying i should raise such queries at arrival.
I was a solo traveller with infant, hence my priority was to check out and go back home immediately.

Immediately after reaching home i raised this to CC TEAM, and raised at indigo relations, they deny this.

It was a VIP 80cm sky blue bag with an approx cost of 8000 INR.
They denied any compensation help.

Domestic airlines have come with compulsory web check in which is a good step but the worst part is selling the seats ranging from 900 to 100 which is really new form of business. Many people are paying as they must be filthy rich but a middle class person won't pay for this unwanted charges taken by airlines and because of this lot of mess is created on the airlines counter between the passenger and the person on the desk. Easy way of solving this is there should be an common helpdesk at every domestic airport to help people who can't web check in and there shouldn't be any charge for the seats after 15 th row

M.d. Kaif Naseem from Delhi I'm complaining about a fraud that I've been through today 14th June 2022. Fraudulent using the company name Indigo airlines where they conduct a telephonic interview and ask me to pay ₹1800/- for the identity card and later on they ask me for more amount that is ₹4250/- for medical and after that on the next day they ask me total amount of ₹ 26595 for the visiting letter, gst payment and training fees so the sum total I paid was ₹ 32645 that I paid out of stupidity. I applied through quikr.com.
My request is that I want quikr to take action on this and stop this fraud that no one in near future will scam through any of this fraud agency and I'm requesting for my money to get refund

I have lost my BOAT Bluetooth ear pods (black colour). I left it in the net holder infront of me during the flight.

Flight details:
PNR : EQJFSA
Chennai to Coimbatore
Flight : 6E 6016
Gate : 14
Boarding Time : 20 10 Hrs
Boarding : Zone 1
Seat : 25 F
Date : 10 June 2022

On my credit file is a credit card with indigo opened in March 22 I didn’t open this account nor do I have this card but whoever does is using it, I have tried to contact the card issuer but can’t and it’s worrying me now my anxiety is getting bad

Please I'm requesting to hand over my lost article which is samsung mobile, colour (golden), cover (dark pink), size in small, I suppose it were fallen from my bag in cabin box Seat no- 8A..If it have been traced by your staffs in Dibrugarh or Delhi after alighting all passengers on board.My contact details & ticket no are given below
Name - Manyashree Dutta, PNR-NSIIXK, Mobile no- [protected], Flight-6E 934, Date-6 june 22, Seat-8A, Boarding Zone 3, Way-Delhi (terminal 1) to Dibrugarh airport... Expecting early action in this regard 🙏I want it back kindly... Address -Assam, Dibrugarh airport ...

I had booked seat earlier by paying Rs 150 and it was cancelled by Indigo then I booked again by paying another Rs 150..
But the 1st booked amount is not refunded yet... I have contacted with the travel agent PAYTM too but they are denying about any refund received...
Kindly refund the same...

Pnr - PR5RVA
Email- [protected]@gmail.com

I travelled from Goa to Mumbai on 8th June, via flight 6E 6386. After landing, at baggage belt, i realized they held my check-in luggage coz it had drone and laptop. I was told to submit consent form, which I did. As per customer care executive, they then sent drone and laptop in one flight (6E 6386 on 9th June), and rest of the luggage in another flight - 6E 714 on 9th June. I collected rest of my luggage on 10th June from Mumbai airport, but ground staff said they do not have any information about my drone or laptop.

I have had multiple calls to customer care, but they do not provide adequate confirmation on where my drone and laptop is. My PNR was FWRPGD. Please assist in getting this resolved asap as i cannot work without my laptop.