IndiGo Complaints & Reviews

Mental Harassment, Misbehave by Indigo Shift In-charge & his sub-ordinate and Financial Loss due to Unilateral flight change by Indigo

I, VIJAI SINGH, booked two air tickets (for Myself and My Wife) on 2nd October’2022 from Delhi To Guwahati by Indigo Flight No. 6E-2332 for 11th October’2022 through ‘Ease My Trip’ site. The tickets details are as under:
1. Passenger Name: VIJAI SINGH, PNR/ Booking Ref.: PLYQ2S, Flight No. 6E-2332, Terminal T2, For 11th Oct’2022, Departs- 17.35 Hrs
2. Passenger Name: ARCHANA SINGH, PNR/ Booking Ref.: HN5B2Z, Flight No. 6E-2332, Terminal T2, For 11th Oct’2022, Departs- 17.35 Hrs
Status of both the tickets was CONFIRMED.
I did Web Check-in for both the tickets also on 11th Oct’2022 at around 13.00 Hrs and the web Check-In was successful but no boarding pass was issued that time rather message came that Boarding Pass will be sent to your mail before three hours of the departure of the flight. I reached Airport Terminal T2 from Noida at around 16.00 Hrs and tried for taking print out of the Boarding Pass with the help of Indigo Assistant at Kiosk. But he also could not take out the print of Boarding pass and he advised us to contact Indigo Check-In counter. Then we reached to a counter through queue by that time it was around 16.20 Hrs. The Counter staff, Mr. Rahul checked the status and told us that we have not been allotted any seats. I was really shocked. Then he called Mr. Nikhil Sharma, Shift In-Charge during that shift. Mr. Sharma understood the matter and asked us to wait. He told that still flight has not landed and he is talking to the concerned.
In the meanwhile, another person Mr. Vikram, Dy. Manager of Indigo also came there and started convincing me that there is no seat in this plane and we are working on some alternative. Then I really got upset and said that I have to go with my booked flight only because I have booked this flight 10 days before seeing my further programmes. I asked when I have booked 10 days in advance and web checked-in also then where my seats have gone. Then Mr. Vikram told that this flight has been overbooked and hence no seats. Then I asked that I don’t agree for any other alternative and I have to go with this flight as I have to travel further to Guwahati also.
Mr. Vikram told that we have ‘Right to Over Book’ the flight and now it is not possible to take you both in this flight. Then I really got upset and started arguing that how a 10 days pre-booked ticket can be left like that. During argument Mr. Nikhil Sharma was also there and they both threatened us to call CISF to take us from there. This attitude of Mr. Vikram and Mr. Nikhil Sharma really insulted & hurt us and I asked them to really call CISF and send us to Jail. Then other passengers also gathered and asked them how they are behaving like. I asked the contact nos. of seniors, they gave the name that Mr. Manish Jain is the Terminal Manager but we can not give his mobile number. They were repeatedly saying that you can complain anywhere if you want.
…2.
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Then they arranged two Boarding Passes for Flight No. 6E-889, Delhi to Guwahati from T1, departure time: 20.10 Hrs on 11th Oct’2022 and we came through that flight. Though after that they tried to bribe us through refreshment at T1 but we denied.
Till that yesterday’s incident I used to consider Indigo as one of the Most Trusted Airline in the country but this type o[censored]nilateral and high headed ness approach of the Airline and its senior staff at check-In counters had shook our confidence in the airline. Most of the time, I used to prefer Indigo over other Airlines in parallel.
With the above details about the incident, I wish to submit the following for necessary action by the concerned:
i). Is it fair on Airline’s part that they can leave the passengers who have booked tickets 10 days in advance and there is no control over it and the ground staff is so confident that no action will ne taken against anybody as the airline itself is involved in this type of decisions. Daily a lot of passengers are suffering because of over booking by airlines and dropping the passengers as per airline wish. It needs to be controlled.
ii). As Mr. Vikram told that it is ‘our right to overbook the flight’ but what about the Rights of passengers. Means Passengers have got no Right rather they can be thrown out through the CISF if put their rights & concerns loudly,
iii). With the great Anguish and Pain I want to say that with the behaviour, Words (like call CISF) and actions of Mr. Nikhil Sharma, Indigo Shift In-Charge and Mr. Vikram, Dy Manager, we feel insulted and hurt and strict action need to be taken against them. They are sitting in the front desk and behaving like this with the customers must not be tolerated as they will spoil the image of the Airline. The strict action must be taken against them and the action taken may be known to us.
iv). In addition to unforgettable Insult, Pain, bad experience and Mental Agony we had gone through in this incident, we have suffered a direct financial loss of Rs. 20, 000/- Approx. + time loss and could not reached to our destination on the same day and could not attend important official engagements etc. on the next day also.
Hope some sense will prevail somewhere and strict action will be taken against the concerned and our direct financial loss will be compensated.

Regards,
(VIJAI SINGH)
Mob. [protected]
E-Mail: [protected]@gmail.com

I was travelling in 6W 7603 from chennai to Mysuru.. Seat no. 18A on 10/10/2022 and my boarding pass stated CPML under services... But I was not served one..

Not sure why...

Last day i booked cochin - kuwait round trip ticket and 36000 deducted from my bank. Ticket not received. So i confused and searched indigo website. They are saying that within 5-7 days money will be refunded. Ticket was urgent to me. So i tried next day. Again 36000 deducted ticket not received. So far 72000 is lost.

Second time when i tried i took screen recording for the proof. At this point email screenshot are attaching

HR Number : [protected]
Phone pe & Gpay: [protected]

i received a mail from indigo HR -{[protected]@gmail.com}, I don't know exactly this is fake or correct.
and also he provide 1st round exam in below link. and 2nd round just like simple interview, after he asking amount for 1.gatepass, 2.uniform I.D., 3.walkie talkie etc.., Rupees 6, 500/-, still i am not paid any amount.

http://www.indiabix.com/online-test/logical-reasoning-test/random

My self Dharani Prasad.
Thankyou.

We were travelling from Patna to Bhopal on 08/10/22 . I have kept money of about 1 lac in check in baggage . It was not present when we checked bag. Kindly look into the matter and apprehend the culprit .PNR number is FTG1NX

We were travelling from Patna to Bhopal on 08/10/22 . I have kept money of about 1 lac in check in baggage . It was not present when we checked bag. Kindly look into the matter and apprehend the culprit

It is with great regret that i write to you,
Regarding the mishandled and damaged state
Of my checkin baggage. I usually have a good timely service through indigo, Hence i choose your flight over others. However, the Status of my damaged baggage is worrisome. I do not Wish my flight experience to be marred by the way the Staff loads or unloads checkin baggage. Indigo's customer feedback also nowhere offers customers to give detailed, Review to their entire flight experience from departure to arrival. Besides the ground staff had the audacity to decline my complain request

After landing at the banglore airport on 7th at 1.02 am oct 2022
From flight 6e 996 (Pnr:GLLNQC ), from Ahmedabad
I found my baggage was mishandled and dirty with water and clay market .

Black marks all over the suitcase. It was unable to stay erect on its bottom pvc stand . As a customer i expect my belongings to be well taken care of by the Flight much the same way that you worry about inflight and checkin attendants Pleasantness. To me its equally or more important that you treat my luggage well.This type of luggage handling is terrible especially when the customer Has fragile objects stored in it.

It’s been an absolute disappointment and shame flying with you folks besides if this is called a hassle-free flight experience than I would never wish to fly with you people again . Request to reach me out for more details on departure and arrival and I really hope you look into this issue on priority !

Please note I can not add picture because the file limit is 2mb which is pathetic, hence do reach me out for more details on baggage details .

Hello I M Priyanka Agrawal.On 7th October I was traveling from Raipur To Mumbai in flight no.6E5326.Have booked meal prior.The behaviour of Airhostess Soniya was very rude and disappointing.

I am a 34 years old female. I was traveling alone from Pittsburgh to Delhi (18th Sept 2022.). I had a connecting flight from Delhi to Kolkata on 20th Sept 2022 (PNR/Booking Ref.: UQ8V4D). My booking was through the Student quota in IndiGo, so I was allowed to carry 25kgs as my check-in luggage and 7kgs as my cabin luggage. My check-in luggage was 17 kgs which is actually 8kgs lighter than the allowed weight but my cabin luggage was about 5 kgs heavier. They could have allowed me to adjust my stuff between my check-in and cabin luggage. Instead, they checked in my main luggage (17kg) and stopped me before security, and asked me to pay extra for my cabin luggage. When I requested them to allow me to adjust my luggage between my bags they simply refused my plea. They said your bag is already gone on the flight and asked me to pay for another bag to check in. I found this really very torturing and inconvenient as my flight was in the next hour. I was the only female traveling alone without anyone accompanying me. The Indigo staff was very rude and inconsiderate. I did not have any source to pay Indian currency as I was visiting my family after 2 years of stay in the US. They kept me on hold for a long time until someone lent me Rs 2000. The passengers at the Airport were more helpful than the ground Indigo staff, they lent me money and allowed me to bypass the long queue for security. This incident was extremely stressful for a female traveling alone at night. I wish I could have a better way to teach them a good lesson. They should have shown some courtesy towards me. I will not recommend my family members and friends to travel with Indigo.

Hello,

I have done the payment of Rs.300 for obtaining Travel certificates through the Indigo authorized website. The amount is deducted from my bank but Indigo says they cannot see the transaction and they are not generating Travel Certificates.

Payment is done for 2 PNRs: GQ982A and NVBI6B

Requesting you to initiate appropriate action against Indigo.

I booked a Hyd to Doha ticket today with Itinerary Number # BVFJMR. But Somehow instead of 04/10/2022, I selected 03/10/2022 and that is just 2 hours before departure. I didn't notice until I saw the printout and immediately contacted customer care with Ticket # (749012 & 749018 ) and asked them to change the date or cancel the ticket but they said they can't do anything within 2 hours of departure. Please help me in this situation and refund me or change the date to any date in the current week or next week.

Hello
I was travelling from Bangalore to Singapore on 26th evening by Indigo flight 6E-73 at 8 pm . I had kept my flute in the backpack.

It is possible that I took it out
1. to search for my vaccination certificate, near the check in counter.
2. I might have taken it out along with my laptop in the security counter.
3. Or, it might have fell out of the bag in the overhead bin in Indigo flight. I was sitting on seat 8 C.

Please let me know if it is found. It is very precious to me. The bamboo flute was covered in a striped colored socks. Picture of socks and flute attached. I would really appreciate your help.

Saraswathi

Pathetic service, no sense of timing, late in flying, after landing couldn't find runway space, horrible bus service, luggage recieving also late, in midnight service sucks, no idea what goes through passenger at 1 am.
Flight no 6E 2324

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking PNR: GLFQQM
Email address : bajaj.[protected]@gmail.com
Last name: BAJAJ

Travelled on 26th September 2022 from Bangalore to Kolkata via Hyderabad in Indigo airlines.
After receiving the checked in bag, I found that the bag is open and item missing from bag.
Missing Item - Rayban sunglass with pouch.
Someone in between have opened the bag and took the item out.

Flight number - 6E 638 and 6E 6158

PNR number - IPTNTT

Igot a job offer from indigo airlines as aground staff, ad they collected 44000 money from e and they send approval pass (gate pass) i have a small doubt on this notification i want toclarity aout the hr kunalsharma is real or fake, and also interviewr amardeep kumar

I bought ticket and it cut to credit card but i didn't receive ticket

My brother had a flight from Dumdum International Airport to Lokpriya Gopinath Bordoloi International Airport ( CCU - GAU) on 12th August 2022 PNR: OUHHXH Flight No: 6E-447.
It was a business related flight with GSTIN was also provided which is 21AJMPN4655K1ZX registered to my company A. P. ENGINEERING.

As the tax invoice came to me, I saw that there was no GST was levied from the flight ticket. All of the charges were included under Non taxable/exempted value. Now, how I am going to get the tax credit? It is a big amount and the IndiGo Customer Care Associates are not helping me out on this. Just halting and then they disconnect my call. I am getting harassed. Please help.

I had booked 3 tickets from Chandigarh to Pune for 21st October. I received a mail regarding confirmation of payment and schedule. Afterwards, I requested the airline executive to share the cost of changing the day of arrival for one subject. During this conversation he confirmed with me if I really wanted to get the changes made, and I consented.
He worked up the cost after my consent and shared the link for making payment with me post two days. Now, my plans had changed and I no longer wanted to continue with the change. So, I didn't pay and assumed that the tickets I bought earlier stand applicable.
I received another call from the agent saying that the change for one passenger were made final and that she would only be able to travel on the new date. I questioned how this happened without me paying for it. However, I didn't get any concrete response from the airline executive except that the company policy denies her from travelling on 21st but she could on the new date. They even observed my call to ensure whether or not the company executive had confirmed the aforementioned wish 3 times. It turned out he did and hence, I have been asked to first pay for the rescheduled date and then again for the original date.
This incident has rendered my original ticket cancelled and in case I wish to reschedule, I am to pay twice the rescheduling fee.
My questions and problems:
1. If the airlines protect their capitalist interest by observing a call and ensuring their executive followed the code, why is the customer kept in dark about the entire policy and its repercussions? I express that I wish to get changes made, I do not make payment for the change, I again request them to cancel my second request, why do I have to pay for the rescheduling twice? It is to be noted that the fee is equivalent to buying a new ticket. Why is the customer's interest not being protected by this agency?
2. I cannot buy the ticket for the same date myself. If that is to be done, I will have to follow the link they have shared with me, hence paying the rescheduling fee twice. Moreover, there is no refund if I do not follow their link. So why not implement a policy that payment if not done in 48 hours, then the flight booking is returned to the original date?
This is such a nuisance and is causing a lot of mental torture and hurting me and my family emotionally for not able to be financially well-off and cannot feed the hunger of these so called lowest cost airline!

I am very irritated and disgusted by the behaviour and management of Indigo staffs specially Miss Nandani Sharma indigo assistant of Jaipur international airport @indigo. Please give her training in terms of behaviour and customer handling during queries. I booked a ticket for a minor, who is only 11 years old. Her father expired and she had to travel back home for the final rites of her father. At the time of despair and agony we booked a ticket with Indigo hoping to send her back home with assistance from Indigo and at the last moment we are told that we are not allowed to fly. The reason being the name didn't match. I booked a ticket under her home name and her aadhar card says otherwise. But the photo of the child in the aadhar card proves that it's the same person, yet they didn't allowed us to fly and reach the final rites of her father. The traumatic state of mind didn't allow us to think straight and look up to the name in the aadhar card and book ticket accordingly. We are from middle class family and yet somehow we added 13 thousand to send the little kid home for the final rites of her father and Indigo denied and kept it from that little kid.The girl father was a cancer patient wanted to meet her child for the last time but sir just because of her first name the Indigo denied to board her in the flight after having ticket details Aadhar card and every proof was in hand yet the staff at the airport directly denied before listening or any solution if this is so 5.45 the girl had cancelled the ticket so that we could have afford to do the new but Nandani was unaware about everything kept us busy till 6.25 and at the last moment she said no cancellation can be done we talked to the customer care they said only reservation counter can do something but the lady sitting there was rude and the behaviour is just not accepted. being in middle class family after so much of technology development and every proof still we are lacked behind I demand a apology and full refund for the ticket. Because of Indigo the minor couldn't meet her dad who was cancer patient for the last time. This is something god is watching. So kindly help meh to get the money so the girl mother can help their child future. I hope my below proof of everything will justify. I believe my complaint will be looked by the higher authority and get it solved..