IndiGo Complaints & Reviews

My name is Harold Mascarenhas, i travelled yesterday on flight 6E-6149 (from Chennai to Mumbai), during the transit time i unfortunately forgot my handbag below the seat of the KFC Table. After entering the Aircraft i remembered regarding the same and immediately informed the same to the Air Hostess and then to the Indigo Airline staff. But didn't get any assistance from them and just got a cold reply that i need to Log a Complaint in my final destination (Mumbai). In Mumbai i didnt find any assistance neither any counter to log a complaint.
The Hand bag was a cream colour hand carry bag with all spices into it. which costed me 2500/- Rs.

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Address: NA

I have lost my boarding pass. I need same for LTC claim. Details are as follows:-
Travelling from Pune to Guwahati.
Travelling date: 11/06/2022
Flight no:- IndiGO 6E-6359 and 6E-207
Passengers: Onil Narayan Kamble & Bethel Onil Kamble
Please send duplicate or any other certificate to my email id- mintu.[protected]@gmail.com
I will be very thankful to you.
Thanks & Regards
Onil Kamble

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IndiGo Customer Care

from Delhi, Delhi

Jun 29, 2022

Verified Support

Sir,

Please know that you cannot retrieve your boarding pass after your travel and you may download your travel certificate from here: https://bit.ly/3xQ6Dt7. For travel certificates older than 18 months, please contact our 24/7 call center at [protected]. Also, please note that the travel certificate Fee is Rs. 300 per passenger per sector. If the Travel Certificate Fee is not paid then you will be automatically redirected to the Bill Desk payment gateway to make the payment.

We sincerely request you to reach out to with us PNR details via Twitter/Facebook DM so we can check and assist you in the best possible way. You may also reach out to our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

Regards
Team IndiGo

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Please search my airpods
This airpods is very coastly

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Rajatsharmailu

from Delhi, Delhi

Jun 26, 2022

This is my flight details please check

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I have booked the ticket of 6E-698 flight of Indigo from New Delhi to Jaipur dated 6th may, 2022 but the same I have cancelled before the 5 hours of departure of flight but the amount of refund has not been credited till now in my account.
Fare: 4631/-
Deduction: 2012/-
Refund amount: 2619/-

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Jun 27, 2022

Updated by Ufpl Kindly resolve the same asap.

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Ate chicken junglee sandwich and paneer sandwich in flight from Srinagar to Delhi (flight name:6E 216) which caused extreme food poisoning. This is absolutely unacceptable and would have been totally avoided if the staff did regular food quality checks.This shows how little indigo staff care about customers and are more for gaining easy money....

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Address: Gurugram

Website: www.goindigo.in

My passport was in my bag when I boarded the flight. It was NOT in my bad when I landed in Delhi.

The flight PNR number was WWB63G. It was a flight from Bangalore to Delhi.

My Passport number was: N0201361

I am attaching a few copies also....

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Online booking for the tickets but not available booking this time next week

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Hello team IndiGo.

I boarded flight 6E 6502 on 31/05/2022 and opted for an airport check-in. Unfortunately, I lost my boarding pass few days after the travel and later on applied for travel certificate by paying an online fee of 300/-.

However, I have not received the travel certificate yet even after the completion of payment.

My booking reference is NUB2TE.

This delay in retrieving my documents even after the completion of payment is severly problematic.

Jun 27, 2022

Complaint marked as Resolved

I reached out to the company on Twitter and they resolved my complaint after sending them the details in Twitter DM.

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Sir, we have been facing this issue regularly when we have to do web-check-in. Firstly we are paying dynamic rates for flight ticket and web-check-in is mandatory which does not allow us to proceed with paying for the seat. This is an unfair practice.

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I booked an air ticket after paying online through the IndiGo portal. Received and e-mail itinerary number after booking. But surprisingly, the IndiGo booking page continued to show the "PAY NOW" blue button even after I received the payment confirmation from my bank. Now, 12 hours have already passed. I have neither received any payment confirmation from IndiGo, nor the Air Ticket confirmation. At least the amount should be refunded immediately if they have cancelled the booking (as it is now displayed on the PNR checking page. No refund so far...

Loosing trust on Indigo

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For PNR JUTQPR, ticket was booked through Indigo website and GST details were provided while booking the ticket, however the same have not been included by Indigo in Invoice.

GST details are reiterated below:
GST NO: 30AAACA6412D1ZL
Company name: Airports Authority of India
GST email: [protected]@aai.aero

Request for providing proper GST invoice was sought through:
1. Email through which invoice was received: No response from Indigo
2.Indigo Whatsapp help: Not helpful as attached

It is requested to provide proper GST invoice

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Address: Bengtol, Chirang

Ticket Booked on Date 22/06/2022 in the Flight No 6E-6435 for the travel date of 24/07/2022 with the Name of Winner Basumatary Guwahati to Mumbai and the amount of Ticket been deducted but Indigo didn't send the PNR till now.
Please Confirm and send the PNR of the said date of Flight

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Address: Bengtol, Chirang

Date 22/06/2022
Ticket Booked in the Flight No 6E-6435 with the Name of Winner Basumatary Guwahati to Mumbai and the amount of Ticket been deducted but Indigo didn't send the PNR till now.
Please Confirm and send the PNR of the said date of Flight

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I have lost checked in baggage while travelled from Bhubhaneswar to Chennai in indigo. I have filed a complaint at baggage claim desk after I recognise that the bag was missing. As the staff promised to deliver bag to my home, I left the airport. But till now, I didn't get my bag back nor any satisfactory response from airline. I didn't get proper response from airline customer care and also for the mail.
I got one mail for compensation of 3000 but I m not convinced and replied the same via email. After that I didn't get any mail from airline. What can I do to get my bag?Please help me.
PNR no: XIVGTL
DOJ 21 May. 8:55 AM Bhubhaneswar to Chennai.

Jul 26, 2022

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2022

IndiGo Customer Care's response Dear Sir,

We regret to know this. Our team is working on it and will connect with you soon t assist you with this.

Regards,
Team IndiGo

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Address: 228, Varadarajapura, Chamarajanagar, Karnataka 571313

I have missed my Head phone (Philips) in seat number 6A, Flight number 6E 5034 (Surat to Bangalore) landed at 8:45pm on 22/06/2022.

My name is Gurumurthy
Contact number : [protected]

Jul 26, 2022

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2022

IndiGo Customer Care's response Dear Sir,

We'd request you to share the details at bit.ly/3jc8a5m so we may look into it.

Regards,
Team IndiGo

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I was in flight and during meal service my skin was burnt as hot water meal was on my leg and there were no medical support provided nor the cleaning was done. I have to sit for 1hr 50min on flight with burning skin and wet jeans. I was feeling totally uncomfortable and no response was there from flight staff.
I want an action against indigo pilot was Rahul shah attendant were amylee, Shruti or compensation from indigo.

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Nitin19931312

Jun 22, 2022

And this incident was due to air hostesses amylee. As she was not able to handle meals properly.

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I have traveled from HYDERABAD to Singapore with Indigo flight with four check in baggages.i have paid extra for execc lauggage also. When I received my bags at Singapore airport I found some bags are damaged and I didn't raise any issue with the airport authority. And I got realsied all the my trollys are broken and even items inside the bags were also broken. I have raise the same with Indigo through mail and they responded that that won't do nothing for me.
And I'm really disappointing with their response, so I'm giving the compliment here to consider my issue. All my trolly bags were damaged and not able use to my next travel. I have photos as proof. Please consider my issue and do needful.

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What going on the flight time is frst 10:45 thn it delay 11:25 the 12:00 then it now 12:30 r u mad or what dum

If passeger come late so no ll help us flight ll never wait
I need to go urgently your Are reponsible for my problm very bad service i ll never fly again in indigo very cheap service if you hve technical issue so arrange another fight or refund. For new booking go to hell thrid class sÃ©rvice you provide ### indigo services

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We boarded a flight no.6E 472 on 18th June 2022 from Kochi to Bangalore at 9:15 pm to 10:15 pm. We seem to have lost a brown credit card box made of leather on the plane. This leather box had several credit and debit cards in it. Please help us find it. Below are our details.

Passenger names - Anupama B Srinivasan, Gurudutt Mydugolam Bheemarao
PNR no. - ZLTZ8C
Date - 18-June-2022
Time - 21:15 to 22:15

Hoping for an early resolution

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Dear sir, I'm Aysha Akter Sarna.I had a flight in Indigo at 20th june 12:30 p.m Hyderabad to Dhaka.Flight number was 6E1931.I lost a file with some important documents of mine which included a chemotherapy protocol, an under treatment letter, vaccination certificate of mine and my husband Mr Sefatullah, photocopy of passport o[censored]s, photocopy of visa, health declaration form, NOC of our office, leave certificate of our office(I'm an employee of Bangladesh krishi bank) etc.Our passport no is A03107594 and BY0287719.Our visa no is VL 6101986 and VL 6101987.
The documents are very important for me because there was my chemotherapy protocol which I need to start today.Without the paper I cant start my chemotherapy.

IndiGo Complaints & Reviews

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IndiGo reviews & complaints page 33

Missing Hand Luggage

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Lost Boarding Pass

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AirPods lost in checked bag

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Refund of Cancellation amount after deduction

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Food quality

Lost my passport and never got it back

Call Help+892-62-433-62 Support

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Travel certificate not received in email after payment deduction.

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Web Check in

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Money charged without Services or Confirmation or Refund

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Unethical Behaviour- Omission of GST details in tax invoice

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Ticket Booked but no PNR and Confirmation

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Ticket Booked but no PNR and Confirmation

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Lost checked in baggage

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Head phone missed

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Inflight meal service

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Check-in baggage and things in baggage damaged

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Delay flight

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Lost item on flight

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Lost file with documents

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