IndiGo Complaints & Reviews

Hello, Customer Service Manager Indigo,

I am Deepti Nagulapati and here is my harrowing story of traveling back with indigo from Port Blair to Hyderabad.

PNR: UK6WFS (HYD to Port Blair round-trip)

Onward Journey: March 14th 2022 as per schedule.

Return journey: March 20th 2022.

Timeline of Activities

On 19th March 2022 - We received a call at 8:02 pm ( automated call) saying that our flight from IXZ to HYD has been canceled.

March 19th, 2022- 9:02 pm - We called Indigo customer service. The customer service rep told us that there were no flights on March 20th or 21st and no flights flying out of Port Blair until March 26th, 2022. The prospect of being stuck in Port Blair in the cyclone Asani was extremely scary and Indigo was of no help. We requested to be routed through any other city out of Port Blair and the agent said multiple times there were no flights.

NOTE: HE NEVER MENTIONED NO SEATS, HE ONLY MENTIONED NO FLIGHTS.

March 20th -I was on a call for 1 hour with the agent requesting him to put us on any flight to any city in India and he denied again and told us our flights were canceled.

We went ahead and booked Air India as we were going to be stuck in the cyclone to Kolkata paying 1.02 lakhs one way to Kolkata and checked into Lemon tree hotel, Port Blair. While at the Lemon tree in the evening we got to know that many passengers were able to fly into Chennai and Kolkata and Indigo was indeed flying on 21st. We immediately called Indigo Customer Service again and they said there were no seats this time.

I RAISED A REQUEST TO GO THROUGH THE RECORDING OF WHAT WAS TOLD BY THE CUSTOMER SERVICE AGENT AS UNTIL NOW THEY TOLD US NO FLIGHTS WERE OPERATING AND NOW WE WERE BEING TOLD “FLIGHTS ARE OPERATING ON 21st BUT NO SEATS”.

MARCH 21st 2022- I made a call at 5am again to Indigo requesting them to provide me any option so that I can cancel my expensive Air India flight and was told “Sorry we cannot”.

At that point we went to the airport and spoke to Ms. Alisha - Indigo rep at the airport who told me I should have come to the airport rather than phone and she booked all passengers till 4 pm on 20th march for 21st march flights( here I spent hours with the agent on phone). She also told me I should be compensated for this loss as Indigo did not help me and I was flying to Kolkata at my own expense.

I reached out to the customer desk, indigo again in Kolkata to help me with a flight to Hyd and in Vain. I was also told indigo deducted a cancellation fee of rs.3500 per ticket for no fault of mine and the agent said they were going to reimburse it.

Overall, I spent 1.34 lakhs(1.02 Air India to Kolkata and from there to Hyd) for 4 tickets to get out of Port Blair due to a lack of response from the Indigo agent .

INDIGO REPS BLATANTLY LIED THAT THERE WAS NO FLIGHT ON MARCH 21st, FOR NO FAULT OF MINE, I HAD TO PAY A HEAVY PRICE TO REACH BACK TO HYD. I EXPECT INDIGO TO TAKE CARE OF THIS AND REIMBURSE ME, failing which will be pursuing the matter legally and through consumer forums.

I can share all boarding passes as needed.

Thanks,

Deepti Nagulapati

[protected]

On 24/08/2021, by giving the assurance of Job, 26, 950INR took from me fraudulently. I went to the Police Station on the same day. On 28/08/2021, I submitted Complaint at the National Cyber Crime Portal. I did the all procedures as per the Law. Even I did 1st and 2nd Appeal to the Information Department to know the information about the taken steps, sent through Speed Post consignment number:- EW[protected]IN AND EW[protected]IN. Nither I am getting any help from Police Department Nor from the Cyber Crime Department! Even, I spent more 5000INR for the Procedure of Law, But did not get any response from anywhere!!

Indigo executive greets them. I Udayakumar Ex-Army. I applied to Indigo ground staff for my son's name Kishore Kumar. I applied as a result of being told refundable. I have my doubts. Already paid ₹1550/- ₹4750/-₹4000/-.please refund and take action as soon as possible.
Thanks & Regards.
Udayakumar Ex-serviceman

I have book tickets his name daljeet sing gandhi but surname is gandhi but ihave misstake his surname Mandavi so change Mandavi to gandhi
Real name is Daljeet Singh gandhi is correct

One lady called through shine. Com stating that she is from airport authority of India and told me my resume is selected for groundstaff officer in indigo airlines banglore. After which she asked to pay ₹2500 for online test interview . Next day she asked to pay ₹6600 for telephonic interview then again on same day she asked ₹19500 for security purpose.
This if the fraud happened against me please look after it

Me and my family had plans to go to Jaipur for a quick holiday, and had booked tickets on Indigo, PNR XKFYXF for 1 pax from CCU - JAI, and PNR USICJH for 4 pax from BBI-JAI on 21 Mar 2022.

Unfortunately, on 18 Mar 2022, my grandmother passed away, and I had to cancel our trip and we requested a refund for the same. Moreover, Indigo had cancelled our original flight from BBI-JAI, due to which we were anyways eligible for a...

I lost headphones Sennheiser headphones (black) and Apple headphone (white).

Both the headphones were in a leather pouch.

I was traveling from Visakhapatnam to Hyderabad in Indigo 6E 608 and then took the connection flight to Jaipur 6E 913.

The pouch was with me in the first flight, but i lost while leaving the aircraft or at the security in Hyderabad.

Kindly see to find the same. You can reach me at [protected].

PNR: VMM52J

While travelling from Delhi T1 to pune on 18mar 22 by Indigo Airline 6E 186 seat no 14F I lost my jwellery pouch (Maroon coloured) please help me by checking the footage of Delhi airport Ti while scanning at 1130hrs or of the lounge 1130:1230 hrs . Also please confirm if found by any cabin crew of 6E186 . Pouch contained 2 gold bangles, a locket with chain, a gold ring and few silver articles. I shall be great ful.

Need response..Indigo have closed the boarding before 40 minutes...I am standing information of the gate where they claim 25 mins as boarding closes..not acceptable..it's very bad...and word was..they can't do anything..take another flight...

Indigo is fooling us

Myself Manorama traveling on official trip to Mangalore from Bangalore Airport - Flight 6E131, I reached airport 1:30 Hrs early, where I was in Luggage checkin where I got call from Indigo team on final call. I requested as my baggage was stuck in checkin as there was delay from security for some other passenger who was fighting with another passenger. I requested everyone to calm down and release my luggage at least. Still I reached 40 minutes early to boarding, they said gate closed.which was really unsatisfied with this, like me others too missed the flight and team Indigo team said sorry its closed. The same Indigo from delays the boarding for so many hours from past so many years and claim as best service. After delay they just announce "Sorry", we have accept their apology as my most of the flights were delayed. Where I reached airport so early and where I was in front of them ..and gate closed..they can only apologize when they are perfect..
No one supports..they don't even help
Just say move
I was few steps away from boarding..issue was because of airport security..Indigo says they can't support as they been complaining to the authorities that "so many cases been registered every day..".
Superb reply from the team..coming from 50km away to airport..2 hours early..still We miss flight because of no reason o[censored]s..Indigo can start boarding so many time just at flight time and say sorry...is this justified...
Now I have to spend more money and book flight with higher price...so sad..just not mentioning names of Indigo team mbers..as they are not worth to mention..

Surprise..I am in next flight..which is 9:55 flight..boarding is still going on @9:28..awesome..they justfool us...utterly wrong..very sad ..

Myself Manorama traveling on official trip to Mangalore from Bangalore Airport - Flight 6E131, I reached airport 1:30 Hrs early, where I was in Luggage checkin where I got call from Indigo team on final call. I requested as my baggage was stuck in checkin as there was delay from security for some other passenger who was fighting with another passenger. I requested everyone to calm down and release my luggage at least. Still I reached 40 minutes early to boarding, they said gate closed.which was really unsatisfied with this, like me others too missed the flight and team Indigo team said sorry its closed. The same Indigo from delays the boarding for so many hours from past so many years and claim as best service. After delay they just announce "Sorry", we have accept their apology as my most of the flights were delayed. Where I reached airport so early and where I was in front of them ..and gate closed..they can only apologize when they are perfect..
No one supports..they don't even help
Just say move
I was few steps away from boarding..issue was because of airport security..Indigo says they can't support as they been complaining to the authorities that "so many cases been registered every day..".
Superb reply from the team..coming from 50km away to airport..2 hours early..still We miss flight because of no reason o[censored]s..Indigo can start boarding so many time just at flight time and say sorry...is this justified...
Now I have to spend more money and book flight with higher price...so sad..just not mentioning names of Indigo team mbers..as they are not worth to mention..

The company Indigo that he saying and opportunities for unemployment. FROM IGI DELHI. I ASKED TO SEND THE ID CARD TAG WITH A SELFIE.

Hi Team
I travelled Bangalore to Hyderabad in indigo today 16/03 Flight no 6E -6067. I miss placed a gold bracelet in the Washroom . It was Gold with Pearl beads beside KFC .Pls help me to find this . Its was Birthday day gift .

Regards,
Hema

Sir 11th march I got a mail from indigo airline your selected pls send documents to whatsup they are taking application fee 380rs and again Drs fee 1550 ...and again pay 4700 then job confirmed they saying they are fraud pls take action and refund my money pls...

Hii pratiksha gawade here I got an call for airport authority of India saying i have pay 1800 rs after that they asked me to pay 7900 security deposit after that they have asked me to pay Rs 14, 900 for costume money and after that they have asked me to pay 30, 900 as confirmation letter as well and now they are asking me to pay 46, 900 to issued and offer letter and said all the money will be refundable within 48 hours and Hr mentioned name is vivek roy

Hi,

My Flight from RDP to HYD ( PNR - LPW1FN ) gets cancelled due to operational reason and I have to cancel the flight.
Again, because of this I could not travel on my return flight on 26th Jan ( PNR - AGCQXL) but did not cancelled because that I have done from my persnl ID and not a corporate booking, so there was no cancellation refund.

I am again travelling on flight tomorrow to HYD ( PNR - IW3FJT ) And got a text from Indigo that flight has been cancelled due to operation reason and Plan B is there.

But Is that Plan B realy good? I am travelling for 8hrs now instead of 2 hrs
I could have booked earlier cheaper flight if I had to travel like this?
If I change date of booking, will Indigo provide for stay in Hyd?
I am arriving so late there in RDP, will indigo arrange cab for me to reach home?
All I have to do on my own expense, This is really getting worse service from Indigo.
I asked customer care representative to atleast arrange CPML in flight because of this much change in flight but he denied.

It seems I am seriously done with Indigo and its services which I realy loved earlier and made several corporate booking in last 4 yrs.

Sir I booked your indigo flight 6E 5033 amritsar to delhi ticket today morning, I booked the front seat and paid extra for that, But when I downloaded the boarding pass, my seat got changed automatically.I want the front seat that I had booked, otherwise I will complain to the ministry for this type of service.

Respected sir/mam
Today I travelled from delhi to Srinagar from flight 6E 2363.
My iPhone charger got stolen from check in bag. My bag was not locked. Can you help me get that back?
Regards
Dr Sharad Gupta
Ph no. [protected]

Calll from all india job portal,
she asked my to registration fee 2000, which refundable, then 6799 rupess from documents verification
15799 medical cheakup, 25599 security
15499 for iniform

Hi team,
Neel Pokala
Ph no:[protected]
Email : [protected]@gmail.com

I travelled today from HYD-Chennai-Portblair. Boarded flight Numbers 6E 6007 and 6E-526 respectively. But how ever there was bad weather indication in portblair and flight got diverted to Kolkata. Due to this flight got delayed by almost 5 hours and my every scheduled plan was went bad.
There was no cancellation refunds and I need to book another hotel booking in port Blair and ferry tickets to havelock which incurred 13079/- INR.
Also my luggage was broken check in which also wanted to have your attention.
This is because of flight got delayed.
Please advice to be responsible and let me know the further incurred amount to me as a token of responsible airways.
Please revert back as the token of compensation to my below bank details:

HDFC Bank A/C Num: [protected]
Name: Neel Pokala
IFSC CODE : HDFC0000021
Branch : Lakdikapool

Please see the below email from Agent as proof.

[protected] Forwarded message[protected]
From: Contact Havelockisland Beach Resort
Date: Sat, Mar 12, 2022 at 5:31 PM
Subject: Re: Package for 02 Nights / 03 Days(Balance amount)
To: Neel Pokala

Dear Mr. Neel,

Greetings ... !

With reference to our telecom discussion, please be informed the Makruzz Ferry has charged 100% Cancellation

The Hotel is also charging full retention, as you can understand the rooms are held in your favour until now.

Please find below the details for the Night Stay at Port Blair and the Ferry Charges :

Hotel Luxor:

01 DBL Room @ Rs. 3920 X 01 Room X 01 Night = Rs. 3920.00
One Child with Extra Mattress @ Rs. 1680 X 01 Extra Mattress X 01 Night = Rs. 1680.00
One Child without Extra Mattress @ Rs. 1120 X 01 Child X 01 Night = Rs. 1120.00
Cost of Stay at Hotel Luxor = Rs. 6720.00

Ferry for Havelock Island = Rs. 1584 per person X 04 Guests = Rs. 6336.00

Cost For Hotel Luxor and Ferry Tickets = Rs. 13056.00 + 5% GST = Rs. 13709.00

Kindly make the payment in Cash or card payment at our Office in Port Blair. The Ferry Tickets would be handed to you by our Guest Relation Executive Mr. Pranav

Hope the above meets with your requirements and satisfaction

Thanks & Regards

Martin Xavier

Manager – Sales & Operations
Havelock Island Beach Resort Pvt. Ltd.
Email: [protected]@havelockislandbeachresort.com
Mobile: +91 [protected]
Port Blair Office: 14/4, Shop no 3, J.N Road, Goalghar, Port Blair – 744102
Landline:[protected]
Delhi Office: 914, Wave Silver Tower, 9th floor, plot no. D6, Sector 18, Noida, Pin: 201301
Website: www.havelockislandbeachresort.com