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IndiGo Complaints & Reviews

2.7
Updated: Dec 28, 2025
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IndiGo reviews & complaints page 38

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J
jinalhakani
from AHMEDABAD, Gujarat
Apr 16, 2022
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Address: 2, shrivijay appartment 10 sundervan society Jawaharanagar Bhatha Paldi Ahmedabad

Dear CEO,

I have booked the Ahmedabad Mumbai flight in the name of my parents and due to emergency we have decided the send them through flight.

The worst experience ever has happened wherein they haven't allowed my parents to get inside even they reach just before the 30 seconds.

PNR No : IISUSV
Flight : 6E 6004
DATE : 15/04/2022
Name : Ramesh Hakani
Dipika Hakani
Kamlesh J Shah

This is something I have seen for the first time. Senior citizen is being treated as orphan...no one has guided which gate no they need to go, no one has taken the luggage at the counter even they have requested...

I guess this is the worst experience in the history of Indigo...in fact I was among the first fifty customer of international flight from mumbai to Singapore in the year 2011.

This is something you need to introspect and provide the justice with compensation on such issue.

If not resolving the same means I will fill definitely that I have given the charity of 13200/- to the Indigo.

Please look into this serious issue and revert asap.

Regards,
Jinal Hakani
Mob : [protected]
IndiGo customer support has been notified about the posted complaint.
Apr 16, 2022
Updated by jinalhakani
Dear CEO,

I have booked the Ahmedabad Mumbai flight in the name of my parents and due to emergency we have decided the send them through flight.

The worst experience ever has happened wherein they haven't allowed my parents to get inside even they reach just before the 30 seconds.

PNR No : IISUSV
Flight : 6E 6004
DATE : 15/04/2022
Name : Ramesh Hakani
Dipika Hakani
Kamlesh J Shah

This is something I have seen for the first time. Senior citizen is being treated as orphan...no one has guided which gate no they need to go, no one has taken the luggage at the counter even they have requested...

I guess this is the worst experience in the history of Indigo...in fact I was among the first fifty customer of international flight from mumbai to Singapore in the year 2011.

This is something you need to introspect and provide the justice with compensation on such issue.

If not resolving the same means I will fill definitely that I have given the charity of 13200/- to the Indigo.

Please look into this serious issue and revert asap.

Regards,
Jinal Hakani
Mob : [protected]
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    M
    Manind
    Apr 16, 2022
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    Address: Ranchi

    He called me and said that you have got your cv, you applied for the job, then you send your document then your selection process will be completed, after that he mailed me an offer letter and said that you have to make a payment of 2500 rupees. Then you will be given an I card and batch number, then you can join by going to the airport, whose name was Anu Sharma and HR's name is Rahul Sharma.
    IndiGo customer support has been notified about the posted complaint.
    Sir,

    We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

    Regards,
    Team IndiGo
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      G
      gauravbiyani07
      from Indore, Madhya Pradesh
      Apr 15, 2022
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      I have lost my white colored apple AirPods kept in black case at seat number 19C, flight 6E7071 from Bengaluru to Vijaywada on 14th April 2022. The PNR was NMPV5J. Pls provide me my AirPods.
      IndiGo customer support has been notified about the posted complaint.
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        S
        Shivdarshan Sherugar
        Apr 15, 2022
        Resolved
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        Resolved

        I have paid the 18, 879 for my flight from vadodara to bangalore. Now when I received the mail, it shows pending payment. It is asking for an extra amount of 1365/- on top of my ticket amount which I paid previously. When will I get my refund of Rs. 18, 879. The PNR is QTEMXH. I have booked it on 14/04/22.
        +1 photos
        Apr 17, 2022
        Complaint marked as Resolved 
        ticket has been issued
        IndiGo customer support has been notified about the posted complaint.
        Verified Support
        Apr 16, 2022
        IndiGo Customer Care's response
        Sir,

        While we are getting this checked with the concerned team, you may also wish to connect with us on[protected] / 6173838 for assistance.

        Regards,
        Team IndiGo
        Verified Support
        Apr 16, 2022
        IndiGo Customer Care's response
        Sir,

        We believe our team must have made the required adjustment in your payment details and there is no further amount is due to be paid. You may also check the details on our website at bit.ly/2D8bAn6.

        Regards,
        Team IndiGo
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          S
          SimpleSimon
          Apr 13, 2022
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          My Son was asked to pay almost Rs. 2 Lakhs by an employee Shashank Maharana for airlines tickets which never materialized. Incidence of April 2022. The said Shashank Maharana is on Facebook and LinkedIn as an Indigo employee.
          IndiGo customer support has been notified about the posted complaint.
          Dear Sir,

          Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd request you to share your detailed Feedback at bit.ly/3jc8a5m so we may look into it.

          Regards,
          Team IndiGo
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            E
            etcrushabh57
            from Mumbai, Maharashtra
            Apr 11, 2022
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            I was on flight 6E 628, Rajkot to Mumbai on 10th April 2022. The plane arrived from Mumbai with passengers & within 5 mins the boarding for the return journey began. It’s impossible that any sanitization was even carried out let alone a thorough one.

            Despite that, the crew announced that Indigo sanitizes prior to every flight. Would appreciate if such false claims aren’t made.
            IndiGo customer support has been notified about the posted complaint.
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              D
              Dr. Akash kumar Rath
              Apr 10, 2022
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              I found out that my phone is left when i reached my hotel

              I was boarding flight 6E881
              From vizag to chennai
              PNR OKDC7C

              Can u please check pr please review this complain
              IndiGo customer support has been notified about the posted complaint.
              Sir,

              Please share a suitable description of your phone i.e brand, model, colour and any other relevant information for its easy identification so we may look into it.

              Regards,
              Team IndiGo
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                R
                rajat407
                from Gandhidham, Gujarat
                Apr 10, 2022
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                PNR is JIYT7F - 6E 6244, 10Apr, AMD(T1)-LKO(T[protected] HRS
                They did not display proper information on tv screen about my flight status.
                I reached airport 2.5 hours before the departure of flight .
                I continuously watching on screen they do not show that chekin is open .
                When i asked at counter after some time they says checkin is closed.
                And they do not allow me to take my flight.
                I really very disappointed from indigo service.
                Then i also book another connecting flight by giving payment .
                I lost my money and time both .
                All of because indigo bad service.
                IndiGo customer support has been notified about the posted complaint.
                Dear Sir

                We are sorry to hear about the experience. Our customer relations team is in receipt of your email. They will get back to you within 24-48hrs.

                Regards,
                Team IndiGo
                Dear Sir

                We are sorry to hear about the experience. Our customer relations team is in receipt of your email. They will get back to you within 24-48hrs.

                Regards,
                Team IndiGo
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                  P
                  Prerona Dey
                  Apr 9, 2022
                  Resolved
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                  Resolved

                  I am really dissatisfied with IndiGo service and staff behaviour.

                  My story includes the same ill treatment by IndiGo staff, denial to onboard, off loading my luggage and no assistance or announcement or phone call or a mere sms was sent to me during the process. Forget fast tracking or helping out passenger during pre travel they rather harassed me saying make your own arrangements and they further charged me saying they are accommodating me to next flight.
                  Inspite of poor health conditions I was mentally harassed, humiliated and I'll treated continually.

                  Such disgusted behaviour never did I face from any airlines and even more unexpected from IndiGo while being a frequent flyer and loyal customer to them . Shame on IndiGo . Justice needed
                  May 26, 2022
                  Complaint marked as Resolved 
                  IndiGo customer support has been notified about the posted complaint.
                  Apr 10, 2022
                  Updated by Prerona Dey
                  Very bad airlines.. complete fraudsters
                  Verified Support
                  Apr 13, 2022
                  IndiGo Customer Care's response
                  Dear Ma'am,

                  We're really sorry for the experience. We tried calling on the registered number however, couldn't connect. You may share the alternate details here https://bit.ly/3O5IA2d so we may assist you accordingly.

                  Regards,
                  Team IndiGo
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                    M
                    Madhu S bara
                    from Pune, Maharashtra
                    Apr 9, 2022
                    Resolved
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                    Resolved

                    Cancelled flight was rebooked by GOINDIGO without my consent

                    I had booked Goindigo flight on 09.03.2022 from Ranchi via Delhi to Mumbai to travel on 13.03.2022 (PNR= HW42YG & cost = Rs 5472) . The details are as under:

                    Departure Lay over Arrival
                    City Ranchi Delhi Mumbai
                    Time 20:30 IST 22:45-02:00 04:00
                    Date 13.03.2022 13.03.2022 14.03.2022
                    Flight No. 6E 2058 6E 171

                    I had choose this flight because of certain work at Delhi instead...
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                    A
                    A.G Balaji
                    Apr 8, 2022
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                    Good evening, yesterday myself and my friend travelled in your flight 6E 7029 from chennai to Madurai, the flight landing was very bad really we all scared. I’m an frequent user of your flights. Please do the needful for smooth landing.
                    IndiGo customer support has been notified about the posted complaint.
                    Dear Sir,

                    We're sorry that you had a rough ride while travelling with us. But, please don't worry! It could have been wind or other unseen factors. Our pilots are well trained for all circumstances. You're in safe hands!

                    However, we have noted your feedback for review.

                    Regards
                    Team IndiGo
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                      C
                      Caralin Manesh
                      Apr 8, 2022
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                      Hello
                      I have tried to book through the indigo website for a round-trip from Dubai to Mumbai and have been charged for the flight but The booking has not been confirmed .

                      I urgently required you to refund the money which has been deducted from my account please see below transaction ID for your reference

                      6eb116b3e5be[protected]

                      Please help to resolve the situation ASAP
                      Thank you very much
                      IndiGo customer support has been notified about the posted complaint.
                      Dear Mr. Manesh,

                      We apologize for the inconvenience.

                      We request you to share us your concern and details on https://bit.ly/3NRDNl3 so we may assist you with it.

                      Regards,
                      Team IndiGo
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                        F
                        Faizanii
                        from Mau, Uttar Pradesh
                        Apr 7, 2022
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                        Address: Qasim6pura

                        Today i was booked a ticket from(riyadh to varanasi) traveling date[protected]

                        Money is deduct but ticket not booked I got only one message there showing only this transaction no..

                        Transaction reference number... [566g8IPvfkqUV_gmFHvMmA]

                        CCavenue reference number[protected]
                        IndiGo customer support has been notified about the posted complaint.
                        Dear Mr. Faizanii,

                        We apologize for the inconvenience.

                        We request you to share us your concern and details on bit.ly/3NRDNl3 so we may assist you with it.

                        Regards,
                        Team IndiGo
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                          A
                          Apoorv Gaurav Singh
                          Apr 6, 2022
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                          I lost my Apple iPad Pro (Space Grey colour) in the seat 3A of the flight 6E-7561 (Kolkata - Ranchi)
                          PNR: CJS38P
                          Date of Incident : 06/04/22
                          Kindly let me know how to get it back
                          IndiGo customer support has been notified about the posted complaint.
                          Sir,

                          We always want to assist you in the best possible way. We believe our customer relations team reached out to you via mail and assisted you in this regard.

                          We now believe the mentioned item has now been delivered at Ranchi airport.

                          We request you to revert on the same mail trail in case you require any further clarification.

                          Regards,
                          Team IndiGo
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                            S
                            Shaleen Pandey
                            Apr 6, 2022
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                            Indigo canceled my connecting flight from Dibrugarh to Shillong on 26th March 2022 and left me stranded there without any solution.

                            They are calculating my refund based on the distance I did not travel instead of what I actually paid for that booking.

                            It is quite evident from their portal itself (if you perform some basic flight ticket search) that they are lying. They just don't want to return the full amount and prepared a logic behind it. I am filing a case in consumer court and they can explain the logic in fare calculation to the judge.
                            IndiGo customer support has been notified about the posted complaint.
                            We are concerned to take note of your disappointment. It was never our intention to cause hassle.
                            We apologize for the inconvenience caused to you. We sincerely request you to reach out to with us PNR details via Twitter/Facebook DM so we can check and assist you in the best possible way.

                            You may also reach out to our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

                            Regards
                            Team IndiGO
                            We are concerned to take note of your disappointment. It was never our intention to cause hassle.
                            We apologize for the inconvenience caused to you. We sincerely request you to reach out to with us PNR details via Twitter/Facebook DM so we can check and assist you in the best possible way.

                            You may also reach out to our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

                            Regards
                            Team IndiGO
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                              C
                              Chiya Brijitt
                              Apr 3, 2022
                              Resolved
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                              Resolved

                              Hi indigo

                              I am really sorry that me and parents are not so happy to fly with you guys. We were traveling on the flight 6E7975 from kannur to kochi of which was last minute emergency we booked the tickets at the rate of 17, 000 which was too costly for us. We already had pre booked flight on 28 th april and we asked for date change which will cost more 20000 which is so horrible. We are common people and on the last minute it was atrocious for charging us a huge price The situation of the flight was so much horrible like the seats were torn the windows were enough dusty to make me mom allergic. The second one is the luggage the tyre of the suitcase was like twisted now its going like to sideways. I feel like it was better to take a cab or a train service instead if you are flying like this. I feel like the passenger should get a minimum quality service if we are taking a flight from such biggest airlines indigo. I wish go get a refund or wish to file a complaint on consumer forum. Look at the picture with my hand just look below on the window curves how
                              Dusty is this. Our pnr is HL5Z9M
                              Hope to get a reply soon
                              May 5, 2022
                              Complaint marked as Resolved 
                              IndiGo customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 04, 2022
                              IndiGo Customer Care's response
                              Ma'am,

                              We are extremely sad about the experience but please check and reconfirm the correct date of journey and flight number for us to take a closer look into it.

                              Regards,
                              Team IndiGo
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                                S
                                svanamala
                                Mar 31, 2022
                                Resolved
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                                Resolved

                                I had a confirmed Indigo reservation for 15th March, 2022 from Hyderabad to Doha. Even though I am a foreign national and had all relevant travel documents including PCR results I was denied boarding as I was transiting through Doha to Montreal by Qatar Airways, which incidentally is a code share flight of Indigo.
                                I was asked to go the domestic terminal and contact the their office but they were as clueless as can be. I couldn't cancel my flight online as it was to close to departure and the customer service number on their website would not connect.

                                I had to cancel my Qatar flight because of this and rebook at twice the cost.
                                May 16, 2022
                                Complaint marked as Resolved 
                                IndiGo customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 12, 2022
                                IndiGo Customer Care's response
                                Sir,

                                We are concerned to take note of your disappointment. It was never our intention to cause hassle.

                                Please know that it is never our intention to disrupt our passenger's travel plans. We always want our passengers to reach their destination on time. However, it is mandatory to stay adhered to the guidelines. We sincerely request you to reach out to with us PNR details via Twitter/Facebook DM so we can check and assist you in the best possible way.

                                You may also reach out to our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

                                Regards
                                Team IndiGo
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                                  Mar 31, 2022
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                                  I had to travel from Bangalore to Guwahati on 31st March to attend a function in Guwahati on 1st April 8 AM. I had booked the flight for 6:50 pm even though it costed more, just because I had to finish office till 3 pm on 31st March. Now, due to the sudden change of flight schedule (time is changed to 4:25 pm and it is now a connecting flight via Bombay) the best possible solutions that are being offered are -
                                  1. Refund - this would mean I book another flight which is now costing way too high than what I could have got it for, had i booked this earlier
                                  2. Change of flight to available ones within 7 days - this will not serve the purpose as the function is on 1st April.
                                  I have paid for the direct flight at 6:50 pm so that I can attend my office on 31st March and the function at 8 AM on the next day. I need the service from Indigo for which they have taken the money.
                                  IndiGo customer support has been notified about the posted complaint.
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                                    S
                                    suresh8807
                                    from Hyderabad, Telangana
                                    Mar 30, 2022
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                                    Lost my I phone

                                    While travelling from INDORE to HYDERABAD on 30th March 2022 (Flight no.6 E 6916), PNR NO-FNM2WW & seat no's-11A, 11B, 12A&12B I lost my sApple mobile phone from my hand bag which was kept inside overhead compartment.
                                    It is a new Apple XS phone with out sim card. Also the phone was kept in power off mode.
                                    I noticed the phone was lost from my bag when i was went out outside the flight.
                                    Kindly let me know if you could find...
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                                    Sumanta Mazumder
                                    Mar 28, 2022
                                    Resolved
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                                    Resolved

                                    No refund and issue voucher - scam

                                    Address: Gurgoan India
                                    Website: www.goindigo.in

                                    Ticket PNR LWDZWK, YJPFSM and there are many more where I lost money, if needed, I can submit all my INR 30, 000 ticket. These tickets are from March 17th 2020 and all my tickets were either not refunded or lapsed without any service from Indigo . if person stay outside of country due to job and supposed to go for urgent work at that time, when COVID hit us all . All international airlines had refunded the money or gave voucher with no expiry....
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