IndiGo Complaints & Reviews

Dear CEO,

I have booked the Ahmedabad Mumbai flight in the name of my parents and due to emergency we have decided the send them through flight.

The worst experience ever has happened wherein they haven't allowed my parents to get inside even they reach just before the 30 seconds.

PNR No : IISUSV
Flight : 6E 6004
DATE : 15/04/2022
Name : Ramesh Hakani
Dipika Hakani
Kamlesh J Shah

This is something I have seen for the first time. Senior citizen is being treated as orphan...no one has guided which gate no they need to go, no one has taken the luggage at the counter even they have requested...

I guess this is the worst experience in the history of Indigo...in fact I was among the first fifty customer of international flight from mumbai to Singapore in the year 2011.

This is something you need to introspect and provide the justice with compensation on such issue.

If not resolving the same means I will fill definitely that I have given the charity of 13200/- to the Indigo.

Please look into this serious issue and revert asap.

Regards,
Jinal Hakani
Mob : [protected]

He called me and said that you have got your cv, you applied for the job, then you send your document then your selection process will be completed, after that he mailed me an offer letter and said that you have to make a payment of 2500 rupees. Then you will be given an I card and batch number, then you can join by going to the airport, whose name was Anu Sharma and HR's name is Rahul Sharma.

I have lost my white colored apple AirPods kept in black case at seat number 19C, flight 6E7071 from Bengaluru to Vijaywada on 14th April 2022. The PNR was NMPV5J. Pls provide me my AirPods.

I have paid the 18, 879 for my flight from vadodara to bangalore. Now when I received the mail, it shows pending payment. It is asking for an extra amount of 1365/- on top of my ticket amount which I paid previously. When will I get my refund of Rs. 18, 879. The PNR is QTEMXH. I have booked it on 14/04/22.

My Son was asked to pay almost Rs. 2 Lakhs by an employee Shashank Maharana for airlines tickets which never materialized. Incidence of April 2022. The said Shashank Maharana is on Facebook and LinkedIn as an Indigo employee.

I was on flight 6E 628, Rajkot to Mumbai on 10th April 2022. The plane arrived from Mumbai with passengers & within 5 mins the boarding for the return journey began. It’s impossible that any sanitization was even carried out let alone a thorough one.

Despite that, the crew announced that Indigo sanitizes prior to every flight. Would appreciate if such false claims aren’t made.

I found out that my phone is left when i reached my hotel

I was boarding flight 6E881
From vizag to chennai
PNR OKDC7C

Can u please check pr please review this complain

PNR is JIYT7F - 6E 6244, 10Apr, AMD(T1)-LKO(T[protected] HRS
They did not display proper information on tv screen about my flight status.
I reached airport 2.5 hours before the departure of flight .
I continuously watching on screen they do not show that chekin is open .
When i asked at counter after some time they says checkin is closed.
And they do not allow me to take my flight.
I really very disappointed from indigo service.
Then i also book another connecting flight by giving payment .
I lost my money and time both .
All of because indigo bad service.

I am really dissatisfied with IndiGo service and staff behaviour.

My story includes the same ill treatment by IndiGo staff, denial to onboard, off loading my luggage and no assistance or announcement or phone call or a mere sms was sent to me during the process. Forget fast tracking or helping out passenger during pre travel they rather harassed me saying make your own arrangements and they further charged me saying they are accommodating me to next flight.
Inspite of poor health conditions I was mentally harassed, humiliated and I'll treated continually.

Such disgusted behaviour never did I face from any airlines and even more unexpected from IndiGo while being a frequent flyer and loyal customer to them . Shame on IndiGo . Justice needed

I had booked Goindigo flight on 09.03.2022 from Ranchi via Delhi to Mumbai to travel on 13.03.2022 (PNR= HW42YG & cost = Rs 5472) . The details are as under:

Departure Lay over Arrival
City Ranchi Delhi Mumbai
Time 20:30 IST 22:45-02:00 04:00
Date 13.03.2022 13.03.2022 14.03.2022
Flight No. 6E 2058 6E 171

I had choose this flight because of certain work at Delhi instead...

Good evening, yesterday myself and my friend travelled in your flight 6E 7029 from chennai to Madurai, the flight landing was very bad really we all scared. I’m an frequent user of your flights. Please do the needful for smooth landing.

Hello
I have tried to book through the indigo website for a round-trip from Dubai to Mumbai and have been charged for the flight but The booking has not been confirmed .

I urgently required you to refund the money which has been deducted from my account please see below transaction ID for your reference

6eb116b3e5be[protected]

Please help to resolve the situation ASAP
Thank you very much

Today i was booked a ticket from(riyadh to varanasi) traveling date[protected]

Money is deduct but ticket not booked I got only one message there showing only this transaction no..

Transaction reference number... [566g8IPvfkqUV_gmFHvMmA]

CCavenue reference number[protected]

I lost my Apple iPad Pro (Space Grey colour) in the seat 3A of the flight 6E-7561 (Kolkata - Ranchi)
PNR: CJS38P
Date of Incident : 06/04/22
Kindly let me know how to get it back

Indigo canceled my connecting flight from Dibrugarh to Shillong on 26th March 2022 and left me stranded there without any solution.

They are calculating my refund based on the distance I did not travel instead of what I actually paid for that booking.

It is quite evident from their portal itself (if you perform some basic flight ticket search) that they are lying. They just don't want to return the full amount and prepared a logic behind it. I am filing a case in consumer court and they can explain the logic in fare calculation to the judge.

Hi indigo

I am really sorry that me and parents are not so happy to fly with you guys. We were traveling on the flight 6E7975 from kannur to kochi of which was last minute emergency we booked the tickets at the rate of 17, 000 which was too costly for us. We already had pre booked flight on 28 th april and we asked for date change which will cost more 20000 which is so horrible. We are common people and on the last minute it was atrocious for charging us a huge price The situation of the flight was so much horrible like the seats were torn the windows were enough dusty to make me mom allergic. The second one is the luggage the tyre of the suitcase was like twisted now its going like to sideways. I feel like it was better to take a cab or a train service instead if you are flying like this. I feel like the passenger should get a minimum quality service if we are taking a flight from such biggest airlines indigo. I wish go get a refund or wish to file a complaint on consumer forum. Look at the picture with my hand just look below on the window curves how
Dusty is this. Our pnr is HL5Z9M
Hope to get a reply soon

I had a confirmed Indigo reservation for 15th March, 2022 from Hyderabad to Doha. Even though I am a foreign national and had all relevant travel documents including PCR results I was denied boarding as I was transiting through Doha to Montreal by Qatar Airways, which incidentally is a code share flight of Indigo.
I was asked to go the domestic terminal and contact the their office but they were as clueless as can be. I couldn't cancel my flight online as it was to close to departure and the customer service number on their website would not connect.

I had to cancel my Qatar flight because of this and rebook at twice the cost.

I had to travel from Bangalore to Guwahati on 31st March to attend a function in Guwahati on 1st April 8 AM. I had booked the flight for 6:50 pm even though it costed more, just because I had to finish office till 3 pm on 31st March. Now, due to the sudden change of flight schedule (time is changed to 4:25 pm and it is now a connecting flight via Bombay) the best possible solutions that are being offered are -
1. Refund - this would mean I book another flight which is now costing way too high than what I could have got it for, had i booked this earlier
2. Change of flight to available ones within 7 days - this will not serve the purpose as the function is on 1st April.
I have paid for the direct flight at 6:50 pm so that I can attend my office on 31st March and the function at 8 AM on the next day. I need the service from Indigo for which they have taken the money.

While travelling from INDORE to HYDERABAD on 30th March 2022 (Flight no.6 E 6916), PNR NO-FNM2WW & seat no's-11A, 11B, 12A&12B I lost my sApple mobile phone from my hand bag which was kept inside overhead compartment.
It is a new Apple XS phone with out sim card. Also the phone was kept in power off mode.
I noticed the phone was lost from my bag when i was went out outside the flight.
Kindly let me know if you could find...

Ticket PNR LWDZWK, YJPFSM and there are many more where I lost money, if needed, I can submit all my INR 30, 000 ticket. These tickets are from March 17th 2020 and all my tickets were either not refunded or lapsed without any service from Indigo . if person stay outside of country due to job and supposed to go for urgent work at that time, when COVID hit us all . All international airlines had refunded the money or gave voucher with no expiry....