IndiGo Complaints & Reviews

Hi Team,

I myself with my family members were traveling from Hyderabad to Mysore today(attached ticket). We had bought brand new Aristocrat (green) trolley bag just before 2hours of this travel and this was sent as a checked in baggage. It is really sad to see this brand new bag in this terrible condition. There are several damages happened on the brand new trolley bag. How can this be happening? There are multiple damages on this bag and i have showed it to one of the crew members and they have taken the photographs as well. Same have been communicated on call to [protected]. Kindly requesting you to take this issue into consideration as this is not at all acceptable. We dint even use this bag properly and also it is a costly and famous brand trolley bag. Really unfortunate to see this happen to that bag.

Requesting your assistance here.

Thanks,
Ruben

I Was Supposed To Travel From Chennai To Doha On 8th Of March 2022. It Was Not Mandatory To Take RT-PCR For Infants Below 8 Years Of Age And So I Didn't Take One For My Daughter. But Indigo Denied Boarding Stating That It Is Mandatory. I Had To Cancel My Flights And Cancel My Hotel Booking At Qatar. Qatar Policy States That RT-PCR Is Not Mandatory Before Departure For Infant.

Sir i have booked a flight 6E 394 yesterday[protected] pnr VP2ZPW ASHISH GARG from guwahati to jaipur and after paying extra amount I got 29 A But at last moment of my boarding i was being stopped ! And asked to wait than they told your seat number has been changed to 30 C ! and gave me a boarding pass for that ! This is pathetic at indigo & non profesional approach . Their was no luggage facility above it & wash room was behind ! Kindly return my money & provide the reason for this approach else I will write to DGCA about it & FILE A COMPLAINT ACCORDINGLY

This email is regarding the bad experience of the trip on 03.05.2022.

I am a regular customer of INDIGO, but the last experience was very disappointing. My father, a 68 year old senior citizen, booked a ticket for India from Dubai with INDIGO with PNR No.: FW8P6D with wheelchair services included on 03.05.2022. He left Dubai and reached INDIA. Ater, reaching India no wheelchair service nor any flight attendant contacted Mr. Joginder pal singh. He had to walk from the flight upto immigration point which was very hectic and uncomfortable for him as he was suffering from knee pain. My father had to consult the doctor as soon as he was received by the family member.

Sir/Madam,

It is requested to provide me the Boarding Pass for the travel with the below details:

PNR : BMBS2G;
Date of Travel: 08.04.2022 at 22:35;
Flight : 6E-2324;
DEPARTED: HYDERABAD;
ARRIVED : NEW DELHI;

I had received the soft copy of only the Baggage Tag and not received Boarding Pass after web checkin on 08.04.2022.

In this regard, I request you to provide me the Boarding Pass.

###,

Inteti Pranreth,
Inspector of GST and Customs,
Mobile No: [protected];
e - mail id : [protected]@gmail.com

Dear sir/Madam, I’m using indigo flights to travel from and to for the past 2 years. Today earlier in the morning I dropped my parcel at Kolkata airport cargo by 8:50 AM and I booked my flight from Kolkata departing by 14:15 and arriving Varanasi by 15:30. And my cargo delivery address is Varanasi . Till now I didn’t receive my parcel and also spoken to operations managers and they are stating my parcel is at Lucknow . He gave me such a irresponsible answer that, the cargo will reach tomorrow 5PM to Varanasi. Such a worst experience using indigo cargo . Also last time I booked a cargo from banglore to kolkata on 21/04/2022, on that time my cargo arrival time is 14:30 but I received by 15:45. Totally unsatisfactory service from your side . Hereby I’m concluding that, due to your mistakes, I request you deliver my cargo parcel to my current location . Kindly reply me through email / phone .

Delivery address- Vishnu empire, Rewa railway station road, Dhekaha padra, MP - 486001.

Your operational manager name : Amitavo da

Airway bill no : 312/35709656.

Name : Praveen kumarasamy
Contact number : [protected]

There are 1000000 of cockroaches in flight, ourflight was scheduled at 14:05 but its 15:00 and we are still on ground, the flight attendants are not responding, i have 100 videos of the cockroaches roaming all over the flight, the air conditioner is not working and we are in a closed flight since an hour in 43 degrees out there, i have another floght to cath in few hours and there is no one to respond

Hello Indigo,
I had registered for cabin crew and got conformation mail but haven't got any invitation mail. So please revert me for the same.

Hello, I recently tried to book through indigo website.
Payment mode - netbanking
Amount- 32212 INR/-
Date -May 3rd 2022

The amount is deducted but the PNR is cancelled status.
Please provide help

I took the IndiGo flight number 6E 6827, from Delhi Terminal 1 to Bengaluru, Kempegowda Airport Terminal 1, on 03-05-22. The check-in baggage was a large Safari bag containing my usual stuff, along with a leather bag containing 20, 000 INR in denominations of 500/-.

At the IndiGo counter in Delhi, I deposited my bag for check-in, where they stuck the baggage tag (but no plastic lock on the zipper). The next time I saw my bag, it was at the Kempegowda Airport. The passenger luggage was supposed to come on Belt 1 but without any announcement, it was redirected out of Belt 5.

Outwardly, there was no sign of any tampering, but on reaching home, I opened my bag and found the leather bag containing the cash was open and its flap folded, as if someone had hastily tried to open it. Upon finding the wad of cash, I could immediately see that it looked disturbed and reduced by more than half.

The side of the notes was crumpled from being pulled by the rubber-band, and out of the total amount, only 5500/- were left.

I have been trying to reach out to the airlines and the Kempegowda authorities, but so far, have found no direct communication route with either of them, nor a recourse.

A customer puts great trust in such matters, that their luggage would not be tampered with or mishandled but this is a clear breach of trust. I believe the matter should be thoroughly investigated, the CCTV footage scrutinized for the loading and unloading.

I expect a refund for the same, as it is a big amount for someone like me.

I had booked my flight in Indigo in Nov 4th, 2021. I need to submit the boarding pass in my office but as I lost my boarding, I had applied for travel certificates through official site of indigo https://dbusinessapps.goindigo.in/TravelCertificate/homepage.aspx
But even after payment, I have not received my certificates in my mail id.
PNR : BW1TSQ1
airline : 6E - 972
payment reference num:[protected]
email id : [protected]@gmail.com
Please send my travel certificate in the above email id

I have called the indigo customer service almost 8 times all because I booked a flight and later was informed by my doctor that I’m pregnant and should not travel in the first 3 months. I spoke to indigo and was told that if I present a doctor’s letter, I can get a full refund or a voucher. I presented a letter which they validated but no assistance after that. I call the customer service everyday and stay on the line for almost an hour because they want to discuss with the supervisor and everyday I’m promised that they will call me back BUT NO ONE EVER DOES! My flight is tomorrow and till now I have no answer or solution. I’m pregnant and the stress that Indigo has caused me is tremendous. I really am too worried and frustrated about losing my ticket fare because of the unprofessional customer service indigo provides!

I have traveled from Singapore to Chennai today. I just noticed a few mins before after reaching home that my luggage is damaged. This suitcase is shock Protection enabled and still the luggage is damaged means how careless it has been handled.

Hello I was traveling from Delhi to Bengaluru on flight no 6E-2015
PNR - TKS68C
Seat no, 8B

Have misplaced my wallet during flight. Had my cards and 2400 rupees. Kindly help if possible.

Dear Sir / Madam,

I booked an Indigo Flight on 25th Nov 2021 to travel between Chennai and Mumbai on 15th Feb 2022 via PNR: KN7DNG for 3 adults + 1 infant and I paid Rs.8340 in total.

I split the PNR : KN7DNG into 3 PNR's as KN7DNG, SW9LRG & SL8USP on 17th Jan 2022. (i.e., one PNR for one Adult). After splitting the PNR, I changed my travel date from 15th Feb 2022 to 31st March 2022 as offered by Indigo due to covid travel restrictions on 17th Jan 2022. I further extended the travel date from 31st March 2022 to 30th Aug 2022 on the same day.

Due to the Indigo summer schedule change, my flight was cancelled by Indigo and I had to avail "plan B' to opt for either refund or change of travel date on 17th March 2022. I decided to avail full refund under plan B by cancelling the tickets booked under all 3 PNR mentioned above.

They have partially refunded me Rs.5056 out of the total fare cost of Rs.8340 and not providing any evidence for refund of the balance amount.

Date PNR Amount Refund Evidence
17-Jan-22 SL8USP 150 Not providing
15-Mar-22 SL8USP 546 Not providing
15-Mar-22 SL8USP 2934 Not providing
28-Mar-22 SL8USP 200 Not providing

17-Jan-22 KN7DNG 150 Not providing
15-Mar-22 KN7DNG 1980 Not providing
28-Mar-22 KN7DNG 200 Not providing

15-Mar-22 SW9LRG 1980 Not providing
28-Mar-22 SW9LRG 200 Not providing

They have caused me so much agony and inconvenience without refunding the balance amount of Rs.3284 till date. I wrote more than 30+ emails including their nodal officers / appellate authority but no one cared to give me a proper response on the balance refund amount of Rs.3284.

After going through so much agony by Indigo, I'm approaching on hoping that I would get my balance refund amount at the earliest.

Please do the needful.

Thank you,
Kanmanisubbu
Cell: [protected]

2nd time I faced a problem of changing my Flights timing changed by you after booking at such a time When I do not have other option but to opt your changed time schedulwe and that disturbe my all preplaned programme badly. PNR no. QQZYMA (Flights to delhi to Madurai & return)
Ist time last year in Oct 21 My Srinagar flight timings were changed.

I found that you have given numbers of flight timings in a day at the time of booking. Once people booked 3-7 days before flight you mergered all such days flights in one single flight and give the excuses of Technicall problem. How you come to know 7 days before the flight that technical problem arise on a perticular timinf Flight. While the other timeing Fklight of same location is OK.
This way you are cheating the people to get more booking of different timing Flights else people will book with other airlines.
Change effects our all schedile Hotel/Car booking meetings etc.
This type of business tecticts are NOT good.
Jitender Nath Gupta
[protected]@gmail.com

Got i call from a person calling himself as vivek roy asked me for my qualifications and stuff explained about the airlines like pro and asked me to submit my details and gave me fake confirmation letter and asked to pay 1250/- for application form now I got to know vivek roy is used to fraud people please help me with my problem and refund my amount the details that person shared and the QR which I will share in add photo..

Payment detail :-Kotak Mahindra Bank

Ac/Holder- Indigo Airline Ltd.
Account No- [protected]
IFSC Code-kkbk0000811

I have got call from India go airlines and company take telephonic interview after I got mail That I have selected in india go airlines he is asking 1100 for documents verification what I do

Iam also paying 1.34000 it's fake or genuine ihave gst is there

Hello
I am nidhi rajpal
I lost my debit cards in indigo flight Indore to Bengaluru flight no. 6E 701 on 16th april 2022 6:10 am . Seat no. 31B
There was a card holder it contained 2 debit cards.

Please let me know if you found any.
Thanks