IndiGo Complaints & Reviews

Hi,

I'm Aditi Vishwakarma, I traveled from Hyderabad(Telangana) to Bhopal(M.P.) on 2nd Jan 2022 via flight 6E 7121.

PNR - TW245T
Seat - 4C

I lost my driving license on the flight, it probably fell off from my pocket. Can you please help me get it back?

I travelled from Mangalore to Delhi via Bangalore in Indigo flight on 30th of December. PNR is TM9JVM. Flight was delayed by more than an hour at Mangalore airport due to which there was rush at Bangalore airport at security check.

There was final call for Indigo and the staff was asking to rush fast. In this chaos, i left the bag after security check and rushed for flight but just after crossing boarding counter, i remember missing the bag, Indigo staff at boarding counter did not allow me to go back for the bag nor sent anyone to get my bag after repeated request and gave me lost and found number and said that bag will be sent to Delhi and you can receive at Delhi airport later.

Bag is in lost and found department of Bangalore airport. After reaching Delhi, i have not got proper support from Indigo staffs as well, they were just giving me numbers to call as they themselves were confused whether they can help or not.

I am not a resident of Bangalore and there is no relative of mine in Bangalore. I came to Delhi only because Indigo staff at boarding counter said that you will receive the bag in Delhi.

I have already mailed the details to
customer.[protected]@goindigo.in and del.[protected]@goindigo.in as suggested by Indigo customer care at delhi airport but have not received solution till now.

It not only a case of rude or non supportive behavior of Indigo staff at Bangalore airport or delayed services but also providing misinformation and not helping later. How and when will i get my bag back? I have failed to get a response from Indigo customer care.

I travelled from Mangalore to Delhi via Bangalore in Indigo flight on 30th of December. PNR is TM9JVM. Flight was delayed by more than an hour at Mangalore airport due to which there was rush at Bangalore airport at security check.

There was final call for Indigo and the staff was asking to rush fast. In this chaos, i left the bag after security check and rushed for flight but just after crossing boarding counter, i remember missing the bag, Indigo staff at boarding counter did not allow me to go back for the bag nor sent anyone to get my bag after repeated request and gave me lost and found number and said that bag will be sent to Delhi and you can receive at Delhi airport later.

Bag is in lost and found department of Bangalore airport. After reaching Delhi, i have not got proper support from Indigo staffs as well, they were just giving me numbers to call as they themselves were confused whether they can help or not.

I am not a resident of Bangalore and there is no relative of mine in Bangalore. I came to Delhi only because Indigo staff at boarding counter said that you will receive the bag in Delhi.

I have already mailed the details to
customer.[protected]@goindigo.in and del.[protected]@goindigo.in as suggested by Indigo customer care at delhi airport but have not received solution till now.

It not only a case of rude or non supportive behavior of Indigo staff at Bangalore airport or delayed services but also providing misinformation and not helping later. How and when will i get my bag back? I have failed to get a response from Indigo customer care.

Hii,
i gor a call that i had offer for indigo airlines pvt ltm job as an accountant for that you have to pay 9000 then i pay after that they say for prm information you have to pay 15000 then we pay that also afer thay say to pay 25000 for HRD signature and like this total 60000 thay had taken,
please help me how i can refand my money back

Hi Sir/Madam
This is not a complaint, but l wanted to inform the airline staffs regarding my lost gold ring.
I was travelling from Chennai to Coimbatore today morning 31 dec 2021. Seat nbr 13E, Flight 6E782, PNR MMW3MJ. I was wearing a sweater, unfortunately while removing the sweater my left finger's gold ring got removed and lost inside the flight.Kindly inform me, by any chance if anybody of your crew, cleaning staffs or other airline staffs happen to find it.
Sorrowfully
Thanks

I had booked a ticket with Indigo airlines on the 4th of December which was later canceled and indigo claims to have refunded the amount on the same day.
It's been 25 days and I haven't received the amount and I am just making futile calls to indigo as well as my bank, to locate my funds.
Initially, Indigo provided me with Order Numbers which were invalid to locate the said amount. They keep saying that they have transferred the amount, without giving me any proof of the same. They are unwilling to share the bank transaction details and in turn giving me an ARN number: _SBI_ONUS which does not give my bank any details of the said credit or transaction.
Indigo is just asking me to keep checking with my bank regardless of the fact that Indigo has failed to provide me with their bank details of the said refund.
Off late, when I make calls to their customer support, they ask me for my PNR and then keep me on hold for 2 minutes and then disconnect my call. If I call again, the same issue.
I am very disappointed and upset over the fact that I am unable to locate my money as no one knows where the money is gone and everyone seems to be washing their hands off the matter. !!

As Iam writing this for an enquiry related to job offer at Indigo Airlines Ground Staff at Kannur International Airport ( CNN )
Have your company is tie up with indeed. com recruiting agency.
Asked for payment for a security purpose and they said it is totally Refundable after joining.
Please clarify this doubt and please respond.
Hr Anand Pankaj,
Hr. Srinivas Reddy
Hr. HR PRATEEK SRIVASTAVA (CARDS HEAD)
CONTACT NO - [protected]

This are all the Hr Contated me

I had booked a Delhi to mumbai ticket with indigo where ticket fare was approx 7500 and 1500 were taxes

Ideally they should be deducting only the taxes a d refund the ticket amount

However when I cancelled my flight they refunded only 1500 to me

These guys are being non transparent and charging any arbitrary amount to passengers in distress

Pls help and look into this activity

I was flying to Mali on Indigo with connections to Dubai and NY. I was stopped for check in on Dec 25th with reason that I needed hotel reservation and return ticket. I explained with all the documentation that I was just on transit at Mali with 5 hours to catch my flight to Dubai. I had even shown the email communication with IMUGA that I did not need any VISA and the transit desk at Mali was going help for the baggage transfer and boarding passes at Mali.

Your Asst Manager Mr Joel who was in charge on Dec 25 at Bangalore was lacking this information and just asked me to wait. They made me wait for 2 hours, not interested resolving with all the documentation I had shown. I had to get to them every 30 min to look into my issue and resolve it.

Train your staff with the right rules instead of treating customers badly even though when giving them all the required information. Let them at least approach their higher ups if they lack some knowledge in some area. Instead they tell us that they will not allow me to check into the flight.

Actually i have traveled yesterday from sharjah to kannur airport.and due to your mishandling of baggage our tv got damaged.when we call customer care they are telling they are not responsible we need to open and check from airport itself.very poor customer service and most verst thing is that you have taken handling charge 150 from us for nothing.

Hi,
I'm j. Namratashree rao

Days before i applied for the job in some of the job site, then few days later i received msgs that i have been shortlisted in few of the aviation jobs with few mobile numbers.
I wasn't knowing about this fraud before so i fell for it.
Hr simran +[protected]From one of the numbers i received) picked my call on 22/12/2021 accepted my resume nd told that i was selected for the job (Gave false employee verification). She asked for my id proof, marksheet, nd photo, which i gave (Then she said that i need to pay 1800/- free, nd will be receiving it back 15 days later after training gets over & gave phone number to which payment is to be done (I gave).

She also told me that, next day a member from senior department gonna call to guide me for the next process (23/12/2021 call didn't went, my phone ws power off).

Today the person from senior department called (+[protected] me said you have no experience so we'll be providing u with the 15 days of training, dress code, id, etc 03/01/2022 is your joining date blablabla... Then said that i need to pay 6000/- for the outfits through (She said that she will be providing me with account details or phone number (And she did send me a phone number to which i need to make the payment this very second 12:20 pm i. E. "google pay phone pay number [protected]".) googlepay/phonepe/paytm (I replied her by saying that my phone is misbehaving, so i'm waiting for my sister, cuz she will be doing the transaction as she arrives nd then closed the conversation.

I don't know what to do, but i think that i need to inform you regarding this matter.
I don't even know if writing this can help me or not.

[
I have already send a mail for the same to
[protected]@goindigo.in
]
Below are someone screenshots (They may be jumbled due to slow network) screen shot of payment which i made maybe the last one (With green color)

Thankyou

O the same service number

I travelled from Delhi to Abu Dhabi on 13th December and have not received my luggage yet. Even after multiple follow ups and putting so much effort to reach indigo, there has been no positive response from Indigo.

It was communicated to me that the luggage will be arrive on the next day flight and indigo will contact you to ensure there is no communication issues. However, I am encountering such issues from any airline first...

I was held at the airport and denied boarding on DBX flight (PNR: NRIQ9U) due to ‘ok to board’ approval which didn’t come for over five hours and I missed the flight. I later learnt that no such approval is required on that leg for visa on arrival. I had to fly via another airline which did not insist on such non-issues and had no issues at Dubai immigration. I expect full refund from Indigo for unnecessary mental harassment and was even kicked out of the airport as it was the last flight and all airline attendants left the airport. Bad experience made worse by poor customer service of Indigo airline staff.

To whom it may concern,

My daughter Ms. Areej Rafeeque (age 14) had booked a ticket (through a travel agent) in Indigo on 3/12/2021. (PNR. PPV4HN.) She reached the Airport with her Uncle. He was also a passenger on the same flight.
(PPV4HN Mr.Barjes Bin Basheer) But your airport staff did not allow her to travel with him.

I was on duty so I am not at Airport at the same time. Then I went to the airport and reached there at 12 PM (We are residing 80 Km far from the Airport.).

I brought all documents and but your staff demanded to show her Saudi residence permit card and presented all the copies of the original before closing. She was blocked to travel after submitting all the documents as per their demand and was rejected on boarding with no reason.

I would appreciate it if you could look into this matter as soon as possible and hoping for a positive response.

Best Regards,
Raffiq Ponvillakandy
[protected]

Mobile technology and educate artists throughout

I had a fight at 12:15 from Hyderabad to Durgapur. I reached the respective gate at 12:00, gate was closed and I was not allowed to enter the flight but I didn't get any warning from the security officers. As per my knowledge gate closes 10 minutes before the flight departure and I have notices that many times while my travel experience in flight, but I was said that gate was closed and flight is about to depart.

My pnr number is EQMU8H and i have connecting flight from Agartala -delhi - dubai. Howevet in agartala airport they havent provided my boarding pass from delhi to dubai, but they have collected my luggage ffor dubai. I mean my question is if they can collect my luggage for dubai, however they told me to collect the boarding pass from delhi, then whats the point of having connecting flight? Why this harassment. They checked my documents and confirmed its ok. Then why they haven't provided me my boarding pass

I lost my jacket on a flight and want the jacket back .I landed on Delhi airport and forgot the jacket on the flight I immediately went to the indigo desk and asked for the same...they helped me with a contact number on which i was told to contact the next day I did the same...first the staff said that the flight no which i mentioned they haven't found any jacket there then they send me a pic of the jacket i confirm saying it's mine...then the concern department calls me and informs that it was found on another seat...i mean is it necessary that one should keep the luggage exactly above their seat and despite this wrong information they have I had actually kept it in the overhead cabin just above my seat ...I am put up in another city...they very blatantly tell me that we won't be able to make it reach till the city airport I live in...and have to come to delhi airport to pick up the jacket...this is the sign of cooperation they show ..i mean a customer is requesting for a jacket and they don't have any such service where they can help a customer in such situations...

This is with regards to the Booking which i initiated to book from Nagpur to Pune Flight for the Thursday i.e. 24 Feb 2022 date while doing so from the Indigo website the amount got deducted from the source bank account but ticket is not booked nor i received any mails from Indigo regarding the same.

Request to please update/ initiate the refund ASAP as I am a frequent Indigo customer and had not experienced such inconvenience...