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IndiGo Complaints & Reviews

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Updated: Dec 28, 2025
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M
muskrat.aliens.0r
Dec 3, 2021
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Address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.

I booked my tickets on 12 Nov 2021 for me & my family for a round trip to Kochi & back on from 17-26 Dec 2021(PNR#HQK92H). The total value came out to be Rs 39992. I cancelled my tickets on 1 Dec 2021 which is 16 days in advance, I got deduction of Rs 26400 which 66% of my total fare. I am not sure I understand under calculation allows them to keep 66% of my fare on the account of me cancelling the tickets. I can understand if they keep 10-15% of ticket value since I cancelled the ticket.
IndiGo customer support has been notified about the posted complaint.
Sir,

We regret the inconvenience caused to you. We never want our customers to go through any hassle. We believe our customer relations team has provided assistance in regards to your concern via mail in the best way possible.

Please know that necessary charges are applicable in case the booking was rescheduled/cancelled from your end. Please visit this link bit.ly/1Xaz2Ul and refer to the clause "5" "Bookings-General Provision, Changes and Cancelation" to know more about the cancelation policy. Further, we believe a refund of the necessary amount has been processed from our end.

In case you require further assistance from our end, you may revert on the same mail trail and our customer relations team will assist you in this regard.
We look forward to your kind understanding.

Regards,
Team IndiGo
The submitter: ... I am not sure I understand ...

Few main conditions of the complaint: the text (evidence) shall be visible as much as possible and understood by a complainant himself.
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    Indigo customer care 9883323658
    Dec 3, 2021
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    Any complaint typing Indigo service
    IndiGo customer support has been notified about the posted complaint.
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      R
      R__
      Dec 2, 2021
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      Payment done but booking not confirmed

      I've booked a flight from hyd to cjb and cjb to hyd. i've done they payment of rupees 11, 576. after the payment the page showed error. the money have been deducted and i got my pnr number but the booking has not been conformed. i request you to help me with this issue....
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      Sakthi44
      Dec 2, 2021
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      Yesterday, I tried to book ticket from trichy to Dubai by indigo mobile app(As a guest).Finally my amount deducted from my account and also today morning I received mail from CCAvenue for payment successful.But still i didn’t receive any mail or message from indigo for confirm the ticket.I tried to call customer care and spoke with them two time still I didn’t get any clear solution for this.please confirm
      IndiGo customer support has been notified about the posted complaint.
      Verified Support
      Dec 06, 2021
      IndiGo Customer Care's response
      Dear Sir,

      Kindly share your transaction details. We will get this checked.

      Regards,
      Team IndiGo
      Dec 07, 2021
      Updated by Sakthi44
      Amount Received.Thanks for your swift action.
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        C
        callnirajgupta
        Dec 1, 2021
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        Missedplaced my black spec with cover.the cover is light yello soil color.pnr :MTI5NR
        From kolkata to bangalore on 30 nov 2021
        Time 14.40pm
        Set number 9c
        Name :Niraj Gupta
        Mobile number:[protected]
        IndiGo customer support has been notified about the posted complaint.
        Sir,

        we are sorry for the inconvenience caused to you. We never want our customers to go through any hassle.

        As per our records, there is no complaint registered for misplaced baggage under the PNR MTI5NR. In case, the lost item was carried in cabin baggage, please be informed that the passenger is solely responsible for cabin baggage.

        For more information, you can visit https://bit.ly/3y9O6In and refer to clause 11 - Baggage. For further assistance, you may contact our customer care team at[protected],[protected] OR write to us at customer.[protected]@goindigo.in.
        We look forward to your kind understanding.

        Regards,
        Team IndiGo
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          K
          Kumareshsakthi
          Dec 1, 2021
          Resolved
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          Resolved

          Payment Deducted but did not Receive PNR and Ticket Copy

          Dear Sir, Madam,

          I was booking a ticket Yesterday night the flight date is 11.12.2021 From Chennai To Singapore The payment was deducted from my account but I never receive PNR and Ticket Copy.

          My Transaction Id Is : 17b7d597f4ca[protected]...
          +1 photos
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          Kumareshsakthi
          Dec 1, 2021
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          I have booked ticket Chennai to Singapore on 11.12.2021, the amount was deducted my KVB account but I never Receive PNR number and Ticket Confirmation

          My transaction ID is 17b7d597f4ca[protected]
          IndiGo customer support has been notified about the posted complaint.
          Sir,

          we are sorry for the inconvenience caused to you. We never want our customers to go through any hassle.
          We request you to contact us via Facebook/Twitter with the registered contact details so we can look into it and assist you in the best way possible.

          Please know that in case the PNR was not generated for the payment, the amount will get auto-refunded to the original mode of payment within 5 to 7 business working days. We sincerely request you to wait till the provided timeline.

          In case you don't receive the refund within the stipulated timeline, please contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.
          We look forward to your kind understanding.

          Regards,
          Team IndiGo
          There is no evidence of the ticket. So there is no evidence of the passenger.

          The complaint regarding the absence of the receipt of the ticket shall addressed to:-

          - the operator of the web site, where a customer tried to purchase the ticket, regarding the immediate issuance of the ticket
          or
          - to the bank or to the financial service provider, which debited the account, regarding the unauthorized transaction.
          The bank or the financial service provider shall provide the air ticket or shall refund full amount within 7-10 days from the receipt of the complaint on refund.
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            Address: NSH company

            Dear sir,

            I have not received my baggage at airport.Pnr NQTFJK Flight no 6E9063 Named as sudhi mon sukumaran nair.passport no L4749217 .I traveled on 29th November 2021 from Mumbai to Bahrain.
            Hereby attached the boarding details bag tag no also .This my Baggage tag no :6E[protected]

            Kindly do the needful and request you to find out and get my baggage soon.

            Thanks & Regards
            Sudhi...
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            P
            Preeyam Kanoi Agarwal
            Nov 30, 2021
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            While traveling in flight 6e784 on 28th November unknowingly I have dropped a valuable pair of earrings from my backpack. Kindly have the flight searched for the same.

            PNR no NNTQKD
            Sear No 26B
            IndiGo customer support has been notified about the posted complaint.
            Ma'am, we believe our customer relations have reverted to your email. Please refer to the same mail for further assistance. Thanks!

            Regards,
            Team IndiGo
            Dear Ma'am,

            We believe our customer relations have reverted to your email. Please refer to the same mail for further assistance. Thanks!

            Regards,
            Team IndiGo
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              Bobbyark
              from Ernakulam, Kerala
              Nov 28, 2021
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              Address: Indigo airlines
              Website: www.goindigo.in

              Hi, This is regarding the PNR no: HSE8TE.
              Passengers name Priya K T and Thanvi Pratheesh, Travel date 29/11/2021 8:10 pm.
              Passenger named priya was unable to travel on that date so we tried to cancel that passengers ticket. But even after ticking that passenger and cancelling, the whole ticket got cancelled.
              Now I had to book a fresh ticket for the other passenger and incurred a loss of around 16000/-.
              Kindly advise if there is any way I can get my loss compensated.?
              Thank you
              IndiGo customer support has been notified about the posted complaint.
              Dear Sir,

              As checked, our customer care team has tried contacting you but couldn't connect. Please reach out to us with contact details via Facebook message or Twitter DM. Thanks!

              Regards,
              Team IndiGo
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                O
                Omkar Dake
                Nov 28, 2021
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                Address: Pune international Airport
                Website: freshersworld. com

                I applied on freshersworld. com for job,
                I got text message that I have been shortlisted for ground staff job in Indigo Airlines. After that, they whatsApp me to share documents and Rs 1700 as registration fees.. I did what they said,
                Then they said I will received a call from training staff and they asked Rs 6000 for security purpose which will be refunded in salary.. But now they are not picking up my calls and not even reply on whatsApp
                IndiGo customer support has been notified about the posted complaint.
                We would like to clarify that IndiGo does not charge any fee for conducting job interviews. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT. ~Team IndiGo
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                  S
                  Sonam06
                  Nov 28, 2021
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                  Hello,

                  I booked a return flight via Indigo earlier today. Departure date 14th Jan 2022 arrival date 17th Jan 2022 for 2 passengers. I paid via Google pay. The transaction was successful but I didn't receive the ticket confirmation, when I call Indigo they are unable to trace my booking and are of no help.
                  IndiGo customer support has been notified about the posted complaint.
                  No evidence of any pnr/ticket is visible.
                  The submitter can request refund due to unauthorized transaction from the card issuing bank.
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                    Akanksha Singh Bhaskar
                    from Lucknow, Uttar Pradesh
                    Nov 27, 2021
                    Resolved
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                    Resolved

                    Address: Lucknow international airport

                    I received call from a man who told me that he is an employee of airport authority. And he asked for amount of 1850 and then 6523 rs for the interview rounds. And a fake training Letter he gave to me. I want my money back. Im attaching his number and interviewer number and screenshot of payment, i want these people to be strictly punished. Please help me.
                    +1 photos
                    Dec 30, 2021
                    Complaint marked as Resolved 
                    IndiGo customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 29, 2021
                    IndiGo Customer Care's response
                    We would like to clarify that IndiGo does not charge any fee for conducting job interviews. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT. ~Team IndiGo
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                      Abha Jajoo
                      from Chennai, Tamil Nadu
                      Nov 26, 2021
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                      I was on Flight No. 6E 193, PNR:JWKMWD, Seat No. 5B, from MAA-HYD 7:40pm (Traveller Name : Abha Jajoo). I forgot my iPad (in a brown cover) in the seat pocket. Request if Indigo Team could confirm how can i get the possession of the same. I'm a frequent traveller with Indigo, Awaiting a prompt response. Thanks!
                      IndiGo customer support has been notified about the posted complaint.
                      Short answer: nohow.

                      The passenger, who disembarked the cabin of the aircraft, following the landing, can not demand the lost unchecked item from the air carrier in 1 hour after landing of the flight.

                      It can be a good will of the staff of the air carrier, if the cabin crew transfers the unchecked baggage of the passenger, found in the cabin after landing, to lost & found service.
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                        B
                        Bhavnavrma
                        Nov 26, 2021
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                        Dear Indigo,

                        I am really very much disappointed with you and your management team. I have planned a trip on my 1st wedding anniversary to portblair and just because of your poor airlines and services...My planned got cancelled. On the big note you people were not even concern to provide us some other option... Refund should not be in options for a full fledged plan.

                        Just because of wrong management/managing team, i have to gone through a loss of around 2 lakh rupees including hotels booking, return flight tickets and other expenditure. I belongs to a middle class family and you people has shown no respect for us and our feelings.
                        I am a simple women not a celebrity and i understand there is no look around on a Simple women's request and complaint.

                        Please return my whole expenditure.

                        Flight PNR# JLHCUZ
                        Delhi to port Blair date 25th nov 2021
                        IndiGo customer support has been notified about the posted complaint.
                        Dear Ma'am,

                        We believe our customer relations team is in touch with you,

                        Regards,
                        Team IndiGo
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                          A
                          Amit Kumar Mathur
                          Nov 25, 2021
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                          Resolved

                          On 24/11/2021 during flight from Amritsar to Mumbai via Delhi the luggage with tag no [protected] was damaged beyond any repairs
                          +5 photos
                          +1 videos
                          Jan 14, 2022
                          Complaint marked as Resolved 
                          IndiGo customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 06, 2021
                          IndiGo Customer Care's response
                          Dear Sir,

                          We apologize for the inconvenience and believe our customer relations team is in touch with you.

                          Regards,
                          Team IndiGo
                          The claims on the damage checked baggage shall be addressed to the air carrier within 7 days after landing of the flight in written.
                          supervisor's reply, Dec 9, 2021
                          correct term: 3 days.
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                            Monika Rout
                            Nov 23, 2021
                            Resolved
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                            Resolved

                            Address: [email protected]

                            I traveled in indigo 6E 804 Port blair to Chennai and then to Bangalore(6E 6381). My PNR# is SEPBQR, flight was at 01:25 pm yesterday (22nd Nov, 2021). I was travelling with an Infant. I had iWatch and other personnel belongings in my checkin luggage. while scanning the luggage, i was asked abt the watch and i saw them sealing the bag with blue tag. I got the luggage back after landing only to find out someone had opened the bag and stolen the iWatch . It is obviously been done by either airport authorities or indigo employees and if they have to blame someone else for this act it would in turn prove their worst security for customer's belongings. I can't think of anything more unprofessional than this. We pay a full amount and board the flight being relieved of our worries of the luggage which supposedly is been taken care by the airlines. I believe for such a hideous act, even a full compensation does not suffice. Please provide me a solution to this before I could take any further action against it. This is so not acceptable.
                            Dec 25, 2021
                            Complaint marked as Resolved 
                            IndiGo customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 24, 2021
                            IndiGo Customer Care's response
                            Ma'am, apologies for the experience. Please confirm if you have reported the same to our team at arrivals? If yes, please attach a PIR copy via DM so we may look into it. ~Team IndiGo
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                              Samiralam29
                              Nov 23, 2021
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                              Resolved

                              Hey Team,

                              My friend lost her passport today on the flight from Mumbai to Kolkata. Please reach out immediately to get it back. Flight Details: 6E6014, Mumbai to Kolkata at 6:30 AM on 23rd November. Her Seat Number was 6D. Please reply as its very urgent

                              Phone: [protected]
                              +1 photos
                              Jan 6, 2022
                              Complaint marked as Resolved 
                              IndiGo customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 24, 2021
                              IndiGo Customer Care's response
                              Sir, in case anything is left behind at the airport security it has to be claimed from the airport lost & found only. We request you to connect with them.~ Team IndiGo
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                                Siddhartha1605
                                from Bengaluru, Karnataka
                                Nov 22, 2021
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                                I struggled to get information of flight on Indigo Website for more than 3 hours. After lots of struggle, I selected a flight, but Payment gateway is shut down
                                IndiGo customer support has been notified about the posted complaint.
                                Sir, could you please DM us the screenshot of the issue. We'll get this checked. ~Team IndiGo
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                                  Akuminla
                                  Nov 21, 2021
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                                  A payment of ₹14, 079 was confirmed by Interglobe aviation limited for an indigo flight booking having transaction id : dabe0545f4e[protected] on 23rd October 2021. The money has been deducted from my account but transaction failed and I did not get any bookings either.

                                  Since then, no money has been refeunded back to my account. Please look into this.
                                  IndiGo customer support has been notified about the posted complaint.
                                  Dear Sir/Ma'am,

                                  Please let us know the PNR so we can check & advise.

                                  Regards,
                                  Team IndiGo
                                  Dear Sir/Ma'am,

                                  Please let us know the registered email ID so can check & advise you accordingly.

                                  Regards,
                                  Team IndiGo
                                  supervisor's reply, Nov 22, 2021
                                  Mrs. Akuminla:
                                  "A payment of ₹14, 079 was confirmed by Interglobe aviation limited"
                                  "transaction failed"

                                  Such statements are contradictory.
                                  In order to demand "look into" from someone, the submitter is kindly requested
                                  to state the correct name of the entity, the correct result, and to provide supporting evidences
                                  in the form of relevant images.
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