IndiGo Complaints & Reviews

I lost my mobile in aircraft, while traveling from rpr to ccu on 30th Jan 2022, getting no response from indigo, pnr no is BQV9KX.

I am Varsha S, I recently tried booking round ticket from Pune to Bengaluru. I opted for UPI payment using QR Scanner. The total ticket amount of INR 6003.00 has been deducted from my account however NO ticket PNR was generated and the payment page expired.

Date of transaction : 18/02/2022
Time of transaction : 5:46PM
Payment Reference number:[protected]

On 10 Feb 2022, I was reading newspaper in the morning for jobs, then there was a Job Discription of jobs for Airport staff, all kinds of Jobs available. So I gave the phone number a Call and then, when I called them they told me to send then my CV through Email on these (Fake Email ID's "[protected]@gmail.com" and. "[protected]@gmail.com").
Then Once I did that they send me a Account Number Details
Still Active Bank Account Now
("Name shivam Sharma A/c No
[protected] Bank Name DBS Bank
IFSC Code DBSS0IN0811 ")
and told me to make a bank Transfer of Rs 2750 as one time Uniform Fees, so as was Desperate I did the Amount in the Bank Transfer, then I was sent a form to fill my details, so I filled my details and sent the photos of the filled form over What'sapp number and once that was done, they sent me a joining letter, and also mentioned me to make a last payment of Rs.5550 as process complition, so by this time I Relised that it was a Fraud.

They have not yet retained my money yet please take immediate action on this complaint.

Fraud Mobile Numbers Still Active Now,
"[protected] and[protected]" please take action immediately.

I have booked a ticket from Indore to Goa on[protected] at 6:38pm for 7th April to 10th April. I made payment through UPI method. The amount get deducted but ticket is not confirmed yet.

I lost my boarding pass but I need it to claim my Travelling allowance bill from Office.
I travelled on 30.10.2021 in the fight 6E-6419 (time : 08:00hrs to 09:20hrs)
E- Ticket no. OMTRPW
seat:16F
Kindly provide me the boarding pass.

With regards,
Jugasri Joy Sarma

Hi my name is muzamil malik from jammu and Kashmir sir one massage has come on my phone about airline job and I called them and they said that they will provide me job, I believed them and they asked money for the paper conduct, charge registration, training charge, gate pass, dresses charge near Rs. 1800They were telling that they are from Airport Authority Of India, and they have given me a invoice slip and training letter, gate pass, and joining form.
So sir please help me to refund my money please sir.

Hi, I have booked a ticket from Kolkata to Imphal (scheduled for 30th March 2022) on 17th February, 2022. The transaction was supposedly successful but my booking waa unconfirmed. My transaction id is 0f0d615fdbee[protected].
I have paid the amount INR 3962 by scanning from Google pay. The money has been debited and I received a PNR YTKEYH.

However the display error was I haven't paid the amount yet and asked me to pay again. I tried doing so again and yet display an error message stating transaction could not be processed. Please advise on how to get the refund.

Was traveling from Raipur to New Delhi by flight 6E2376 on 16th Feb 2022.
When we collected our check in bags, I saw that 2 of my bags have been damaged. (Wheel broken of one bag and the trolley handle taken apart of the other one)
Those bags were very new and of a premium brand and I do not expect the airline to handle them so carelessly.
When contacted the staff they said they cannot do anything here in Delhi and I...

I was traveling from Raipur to New Delhi by flight 6E2376 on 16th Feb 2022.
When we collected our check in bags, I saw that 2 of my bags have been damaged. (Wheel broken of one bag and the trolley handle taken apart of the other one)
Those bags were very new and of a premium brand and I do not expect the airline to handle them so carelessly.
When contacted the staff they said they cannot do anything here in Delhi and I need to file and online complain. I need reimbursement for the condition of my bags and for the inconvenience it will cause me throughout my journey with both my bags damaged.

I have bought flight ticket from Indigo Counter in NSCB Airport Kolkata on dt. 24.01.2022 Monday. Departure time was 1255hrs. The flight was bound for Kolkata to Aizawl. They gave us Boarding pass only . As i do not bought it on online, i can not check back anything regarding flight ticket. Please help us to get our boarding pass and flight ticket. We, the four passenger are:-
1. H.Zosangliana
2. Lalhriattiri
3. C.Lalfakzuala
4. C.Lalremruatpuii
Help us to retrieve it.

Have forgot my one plus buds In the seat 28A in flight number 6E6714 travelling from Pune to Chennai on 13 feb 2022 at 17.40 to 19.25 with PNR OPG6MQ.

Our flight was on Feb 10th, 2022 at 10:50 from Hyd to Raj. We got all checked in and got out boarding pass online. When we went to the counter airlines did not allow us saying we were late. We were still at the counter by 9:50am and flight starts at 10:50. If we were all set with boarding pass why did they stop us? No airlines I had this issue as I been taking flights so long. Horrible service. May be they overbooked and just found some reason...

Inspite of having a valid Boarding pass for Flight 6E187 & PNR : QUZBTE, Date[protected], I was told by the Indigo staff at gate no 2 that I was late for the flight even when we could hear the announcement that this is the " LAST CALL FOR PASSENGER TRAVELLING TO HYDERABAD " in spite of repeated requests, the Indigo staff at the gate did not do anything to help me, let alone giving me an alternative or a suggestion what to do next but instead they very rudely told me that 'we cannot help you'. Having no options I approach Indigo Reservation counter and somehow managed to get a ticket for the following day thereby incurring an additional amount of Rs. 13, 050/-
I had to reach Hyderabad on the very day on Medical grounds hence I took tickets for a direct flight.
Now, I demand action be taken against the two staff present at the very incident AND refund for the missed flight, keeping in mind the harrasment and inconveniences I have faced.
Further, I expect a communication be made to me on actions taken on the above mentioned incident and proceedings

Hello sir I'm thiru
I have order in (11/01/2022) redmi 10 prime Exchange phone pay ment completed in credit card but this mobile as canceled
All refund insisted but not coming to money
Refund insisted no as: ‪30005120112011229168932‬
Pls kindly check my

I got a invitation for interview from hiring.[protected]@goindigo.in this email address. But I have doubt because the interview date according to email is 12 Feb. 2022 but there is hiring even on Gurgaon on 11 Feb.2022.
So I want to know the email address hiring.[protected]@goindigo.in is true or not.
also, there is no any demand of money

I booked flight on INDIGO airlines from GAU to CCU on date 06.02.22. But i could not travel as i tested COVID positive on 05.02.22. PNR number is QRM1QK by flight No INDIGO 6E-6135. I raised a cancel request but i was sanctioned refund of amount approx 1280. My point is that since I have tested COVID positive, i m entitled to get full refund. some other airlines are giving full refund on account of COVID infection. Why this difference, its not clear. It is not acceptable. A clear explanation from ur end is expected alongwith the refund of balance amount. Thanks Saurav Ghose. Mob - [protected]. covid report is attached

I booked flight on INDIGO airlines from GAU to CCU on date 06.02.22. But i could not travel as i tested COVID positive on 05.02.22. PNR number is QRM1QK by flight No INDIGO 6E-6135. I raised a cancel request but i was sanctioned refund of amount approx 1280. My point is that since I have tested COVID positive, i m entitled to get full refund. some other airlines are giving full refund on account of COVID infection. Why this difference, its not clear. It is not acceptable. A clear explanation from ur end is expected alongwith the refund of balance amount. Thanks Saurav Ghose. Mob - [protected]

I have lost one of the earring in flight 6E 519 on 05/02/2022. I would really appreciate if the crew can find the missing pair of my earrings. Attaching a picture of the lost earring.

Please help me find it.

Pnr hw717q dt of booking 14/01/2022
ticket cancelled on 26/01/2022
refund not received

This is to bring to your notice regarding the misfortunate events that me and my husband had to go through during our travel with Indigo, this January 3rd 2022.
We had booked a flight to Mumbai through Indigo airlines scheduled to depart from Trivandrum Domestic Airport - Terminal 1, at 6:25 am on 3rd January 2022 (Trivandrum to Chennai and Chennai to Mumbai). Prior to the trip, we did a web check-in as well on 2nd January 2022 so that we could have a smooth journey.
As informed through a text communication from Indigo, we were supposed to do our boarding 25 minutes prior to departure i.e., at 6am. Due to some issues, the original road route to Trivandrum domestic terminal was closed and we had to take a deviation. So, we reached the airport at around 5:40am. Since we had more than 15 minutes, we proceeded to check in counter just to know whether it was possible to check in our hand baggage (we only had hand baggage - 2 small suitcases weighing 7kg each) so that we could board luggage free.
Before going to the counter we had already done security checking of our baggage as soon as we entered the airport building. So our suitcases were already sealed and tagged.
When we reached the counter (at around 5:45am), for checking in the baggage, the Indigo staff mentioned that the check-in time was over and we couldn't board the flight. I responded to the person that we have already done a web-check in and have the boarding passes as well. The person then collected our boarding passes and made a few phone calls after which he told us that we cannot board the flight and asked us to go to the reservation counter for rescheduling. We were not sure why we were not allowed to board the flight as we still had time to board the flight.
When we reached the reservation counter, we again tried to communicate with the staff that our boarding time was still not over and that we should be allowed to board the flight. But the staff checked with someone over the phone and requested us to reschedule. Since we were in an urgency and had to reach Mumbai by Jan 3rd before 4pm, we asked for the next immediate flight to Mumbai.
The reservation executive informed us that the next flight to Mumbai was at 11:30 am and can book us a ticket by making an additional payment of INR 16, 394/-. Since we needed to reach Mumbai urgently, we didn’t give a second thought and booked the tickets by paying additional INR 16, 394/-

Later while we were waiting for our next flight at the airport which was 1 hour delayed. I contacted the indigo customer care number to get a better clarity on things. When I narrated the whole incident to the customer care executive, she informed me that if i had done a web check in and had only hand baggage then i should have been allowed to board the flight. So she asked me to contact the indigo staff at the airport. As directed by her I got in touch with the Indigo Manager at the airport and asked for the reason why we were not allowed to board the flight. The Manager, after enquiring with their staff, mentioned that we were not allowed to board the flight since we didn’t check-in and the counter check-in closed 1 hour prior to flight time.

But when we informed the Manager that we had already done a web check-in and that we had already informed the same to the person at the check-in counter as well, she understood that it was a mistake from their end and apologized for the inconvenience caused.
After that I again made a call to the customer care number to know whether I will get a refund for the additional amount I paid. The customer care executive asked me to narrate the whole incident. I narrated the incident and they told me that they would raise a ticket.
The Next day I called customer care to know the status of my request, then they again asked me to narrate the incident. So this kept on going for many days, whenever I called they would ask me to narrate the incident and I would patiently narrate it thinking that the issue would get sorted out. Finally one day the customer care executive told me that my refund request has been accepted and the refund amount will be transferred to my travel agent's account within 7 working days. Then I told him that the additional amount was actually paid from my husband's card but he told me that since the original ticket was booked from my travel agent's account the money would be refunded to that account only.
Believing this I contacted my travel agent and informed them of the same. But after 7 working days, when the amount was not refunded i again contacted the customer care. This time they again asked me to narrate the whole incident so back to square one.
Since I was not getting a proper response from the customer care I decided to send a mail to the indigo nodal officer. I drafted a proper mail and sent it to the nodal officer. But no response.
Then I decided to send a mail to the appellate authority, this time also no response.
So now I have no other option but to call customer care. I called the customer care - they told me to narrate the incident, but this time the executive asked me to send a mail to the indigo customer relations mail id. He told me that once the mail is sent within 48 hours someone would contact me. But nothing like that happened.
After 2 days I again contacted the customer care - narrated the incident and told the executive that I have been doing this for the past one month and they are really testing my patience. That day I got a call from a senior indigo staff member. He told me to narrate the incident. After hearing it he told me that I am not eligible for a refund as I have not reached the airport 2 hours prior to the flight. Then I asked him since I did a web check-in why I should reach the airport 2 hours prior to the flight. He said that it's the Indigo rule and my refund request cannot be accepted. Then I told him then why the other passengers were allowed to board the flight as they also didn't reach the airport 2 hours prior to the flight, why we were the only ones who were made to obey the rule. For that he didn't have any answer.

I am totally ok with the rules. Rules are meant to be followed but then;
-Why did the Indigo customer care executive whom I talked with just after the incident(i.e. on 3rd Jan around 6.15 am) mislead me. It all started because the executive gave me wrong information.
- Why did the Indigo staff at the airport tell me that it was their mistake. Why did they apologize to me? Because of which I thought that I was eligible for a refund.
- Why did all the customer care executives ask me to narrate the story when they knew that according to the Indigo rules I was not eligible for a refund. Why did they make me narrate the story N number of times spending hours. Is there no value for my time?
-Why did the customer care executive tell me that the refund has been accepted and the amount will be refunded to my travel agents account. Why make a false promise and mislead me. Why did they give me false hope?

So now I can't let it slide because I have been walking behind it for one month wasting my precious time.
I want the amount refunded to my account for all the unfair treatment from the indigo staff (for misleading me, for wasting my time, for making false promises etc). I think I deserve a refund for the unprofessional and unethical behaviour of the indigo staff.

PNR/Booking Reference : ZQS1XA