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INOX Leisure / INOXMovies.com Complaints & Reviews

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Updated: Jan 12, 2026

Complaints 1215

Resolved

630

Unresolved

585

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INOX Leisure / INOXMovies.com reviews & complaints page 13

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Address: KP Tower, Arcot Road, Ottagapalayam, Somasundara Bharathi Nagar, Vadapalani, Chennai, Tamil Nadu, India, B-53

Inox Arcot chennai,

Having parking issue with DMART both are in same complex and parking was done by same company (contractor)

Though shopping and cinema are in same building and parking at same place but different terms and conditions and charges for shopping and cinema at the same time there is no option to avail both at same time.

Looks more ridiculous and improper system with parking on behalf of too good companies (DMART and INOX)

Even there is no manager or suggestion box avaiable to tell our suggestions there.

Please do the needful to avoid complications and confusions by the customer

Sep 26, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2022

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. At the outset let me thank you for your feedback on INOX. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

The parking facility is given and maintained by mall authorities. Hence the same is under their purview. We request you to reach out to the mall authorities in this regard.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: 9579599677 this is my phone number

Hi i am Renny susan coimbatore Tamilnadu. Me and my husband went to watch Thiruchitrambalam movie in coimbatore Inox theatre on 22.08.22 night 10.30 show screen 8. During brake time I went to buy some snacks. In the display the price of one combo was clearly mentioned as 380.00 rupees. During billing time without informing me they billed for 400.00 rupees. When I asked them the reason for price difference the sales person replied that it was weekend so they increased the price. I asked them where the revised price was mentioned. They bluffed and couldn't answer my question. I took the bill from them also I had attached the same here. In case if I am not getting a satisfactory compensation I am sure I am gonna take this issue to consumer court. But I just wanna make sure I talk to u before I move to court. Expecting a good reply

Sep 27, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2022

INOX Leisure / INOXMovies.com Customer Care's response Hi, thank you for taking out time to talk to our representative. Looking forward to your continued patronage.

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Address: Inox Kalaburagi

Air conditioning was not on for starting 30 mins and then for the rest of the show it was being switched off and on.
Top row was filled with elderly and they had to leave mid show due to suffocation.
Please stop these cheap business tactics and charge more if required.
Inox Kalaburagi
This is being done for quite a while.
Highly disappointed and disgusted in the service at Inox

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 26, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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This is not my first time .. everytime i come to make payment there will be every issue phonepay not available cards not accepted

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 23, 2022

Verified Support

Dear Guest, Please email contact & cinema details on [protected]@inoxmovies.com.

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Address: Raipur

Watched Karthikeyan 2 at INOX City Mall mid show today, as usual Again AC was not up to the mark, most of Audience start shouting inside. During the Interval Audience calling manager for AC problem and one Manager Sourabh came inside Audi and handled more than 200 people so smartly & pessionsfully. Appreciated for his courage and please maintain the INOX brand name, most of the time AC not working. We love to watch movies at INOX from our College time.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 22, 2022

Verified Support

Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.

INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 22, 2022

Verified Support

Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.

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On 20 August 2022, in RMZ galleria mall, Bengaluru, the ticket price charged was Rs 350/- for silver class which is similar to executive class price. Also, its more than the online price where the price is 300/-. There was no proper response from booking agent at the cinema counter at rmz galleria mall Bengaluru.

May i know why you have two classes (executive and silver) as both class price is same and also why in online its 300/- for one ticket?

Please look into this issue and refund the extra amount of Rs 100/-.

Sep 22, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2022

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: kolkata, new garia nayabad

I took a popcorn cost Rs 280 and i paid through paytm wallet they are saying the money is not credited into their account..so thay haven't given me the popcorn...and said the money will be refunded still its not refunded its been more than 8 days .. I'm Mousumee Sarkar and that money was paid on 12th august

Sep 21, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Aug 20, 2022

Updated by Mousumee sarkar i dont know what kind of behaviour is this..i talk to the manager of that branch that is kolkata highland park ...but no addquate response.. its shame...

Verified Support

Aug 21, 2022

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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I tried to pay Rs. 708/- against 4 tickets on 15th Aug 2022, but the amount from my Phone Pay was deducted. It was told to me by the person at INOX, Chitralaya (Vizag) counter that I would receive my money within 2-3 hours. He gave me the INOX Whatsapp number so I could share the screenshot with him. When I called the INOX WhatsApp number later, I received a response that the amount would be credited within 48 hours. In the course of the call, the staff of INOX informed me that I would get a call back from the manager as well. However, I have not received a refund or a call back from INOX management. My experience with this response/service has been the most ridiculous I've ever encountered.

Is this how you run your business, disrespecting your customers? How long will it take for my money to be refunded?

Aug 22, 2022

Complaint marked as Resolved

issue resolved.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 19, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guests on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We have received your mail on the same concern, our team shall get in touch with you soon.

Please feel free to get in touch with us for any further assistance.

Your patronage of INOX is extremely important to us and we look forward to your visit.

Best regards,
INOX Support

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Address: salem

I am manikandan.i am working as a software Engineer at capgemini.I am earning 6 digit salary I am a movie freak.last aug 15.I went watch viruman movie @ inox theatre salem,

During the interval time I went to buy the water bottle, so they said the price was 80Rs, so I tried to buy a water bottle in the next shop..

General manager was talking badly and he said I am a beggar.he was saying bad words to me, he was shouting at me in the crowd.he is the worst person.

I suffered a lot, I am very disappointed, I did not sleep well .I am always thinking about the situation.

one of the worst customer service.

This is the worst behavior..please take action on them

Note:I am a valuable customer of INOX..I Love inox, ..i think inox will take action on This

pls call me [protected]

Sep 19, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2022

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

Your feedback has been forwarded to the concerned team for further course of action. Please bear with us till then.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: Swagath Garuda Mall Jayanagar

Food we ordered was not good, it was old stocked and was not fresh, the person who served us was too arrogant when we told him that the food was not fresh. He also ganged up with his co-workers and was rude.

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Address: P-16, CIT Road, scheme VI-M, Kolkata 700054

I purchase a tkt. from Inox swabhumi tkt. Counter. They told me, a sms of tkt. Will comes in your given mobile. But, sorry to say even after competition of movie, there was no massage. My Tkt. Transaction id was BO. 3802184. Show time 12.50 movie Raksha Bandhan.
What a shameful management.
Now, how could you compensate.
My mobile no. is [protected], mail: [protected]@gmail.com.
After taking amount for tkt., and not issuing tkt. for the same, is a punishable offence.
Must file a case for the same.
K K Agarwal

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 14, 2022

Verified Support

Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: Rcity Mumbai

Paid 1600 got A5 A4 seat in Inox 8 in Rcity, movie on 13th Aug at 10pm.
The seat control not working and eating table broken. No one helped and I ended up paying huge some for such poor seats.

It is supposed to be luxary

Sep 18, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2022

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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I went to watch the movie Rakshabandhan on 12th August in inox located at Metro mall Kalyan. As per common practice national anthem is supposed to be played before start of movie but at the show that I attended national anthem wasn't played. I can say this confimly as I had reached well before the time of the show.
Please look into the matter as it is a major concern.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 13, 2022

Verified Support

Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: RMZ galleria mall, Yelahanka, Bangalore

We know that in INOX Tuesday big tub popcorn unlimited refill offer is still going on but in Bangalore RMZ galleria mall they are not providing it. They are just escaping by manipulating us

Sep 12, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2022

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: Inox Taksh mall vadodara

Ham group ke sath kal movie dekhne gaye vaha ma interior design bhahot hi badhiya tha bt food service ekdam slow starting me food ka order diya or interval ke 15 se 20 min ke bad order aya

Nd staff ks very rude
Bat krne ki tamiz bhi nahi he
Nd on of the person jo lagatar tade ja raha tha girls ko nd uska name Dharmendra tha jo lagatar dekhe hi ja raha tha very bed staff itni acchi inox or itna ghatiya staff very bed .🙏🙏🙏 Next time waha jane se pahele bhi sochna padega

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 10, 2022

Verified Support

Dear Guest, Please mail us your contact details and the multiplex details on [protected]@inoxmovies.com. We regret the inconvenience caused.

N

Nickey Star

Aug 13, 2022

I already send you on your gmail

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Me and my friends went to Inox movies in CMR central, visakhapatnam to watch the movie 'Seetha Raman'. We asked them tickets are available or not. Then, they replied that cancelled tickets are available with prebooked food. They were forcing us to buy food if we want tickets. we bought the tickets as we do not want to spoil our plans. This is the big scam going on with INOX MOVIES.

Sep 8, 2022

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2022

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Its been several times when we have escalated this issue with the management team but facing the same problem
At kalyan east metro mall inox at every morning 1st show the guys in the projector rooms forgot to switch off the lights.
And it spoils the hole move experience.
Please look into it as it a serious issue.
I have talk with the management guys several time but today also no change in the light where on gor allmost 30 min after the show resumes after interval
Sending an short video clip.
Please show improvement

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 6, 2022

Verified Support

Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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I visited Inox Margao goa G-Wing I had booked two tickets of seat no. G 1 & 2 both the seats are faulty one seat makes full wierd sound and noise and the other seat goes full behind went I touch my back asif I m seating on a beach beds plus it created problem for the guy sitting right behind as the seat was hurting his legs again and again, Very bad service to the people. Disappointed after investing our hard earned money v get this kind of service and watching the movie was no fun after thizz kinds of problems were one of all we weren't comfortable to sit. And not only these two seats are broken but there are many .. I am regular person who watch movie in Inox but now this gets worse and now on I won't be visiting anymore! Thank you

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 6, 2022

Verified Support

Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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Why am I supposed to share my phone number in order to get a bill of purchase.

If someone doesn’t have a phone then does it mean they are not entitled for a bill? Why is it mandatory?

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 6, 2022

Verified Support

Dear Guest, Please mail us your contact details and the multiplex details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: Amritsar

Why is the coffee counter closed in the evening? (Inox amritsar) We used to come here with my family only at night, the bizibean coffee counter was closed at night, please keep the counter open.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Aug 5, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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