INOX Leisure / INOXMovies.com Complaints & Reviews

Went for Top Gun on 4th of July at 10.30pm at Inorbit INOX. I am a filmmaker and specifically wanted to enjoy the screenX cinema. Initially two of the side projectors weren't working. After some time one started working. During the interval, my brother went and told the staff that the front left projector wasn't on. So after the interval, the side projectors were having random graph images being projected! During the movie?!? There was also the screenX logo being displayed for a long time on the back left screen. We pay so much money to experience a movie. Not to be distracted by random technical practice. It just seemed totally unprofessional and ridiculous.
I hope Inox knows the importance of the movie watching experience and this doesn't happen again. I wasn't able to even recommend this screen to my friends who were curious about it!
A refund doesn't suffice as a resolution. Would leave it up to your customer team to give me an appropriate treatment.

Respected Sir/Mam,

This is to inform you that i was gone to see movie in your inox movies in C21 mall in Sheetal Nagar Indore where I have pay movie ticket with paytm wallets but my paytm wallet debited twice having following order id and reference no.
1) Order Id :[protected] wallet ref no. [protected] amout Rs. 880
2) Order Id :[protected] wallet ref no. [protected]amount Rs. 880

Kindly refund me.

Hi INOX today i have recorded worst video of your staff for misbehaving and arguing with the customers. And after wasting of 40 minutes of my sunday i missed my show with my entire family and this folks were busy in arguing and making fun of the other customers. If these guys won't get replaced asap, then i m gonna tweey this entire incident on twitter and social media to bycott INOX for misbehaving with their customers.

Me jugjugjiyo movie dekhne gaya tha screen 1 inox nadiad me aur mene recline wali ticket kharidi thi 190rs ki but jab me thodi v recline karta tha to movie screen ka niche ka part ni dikhta tha aage me seat ki vajah se pls fix this issue as soon as possible

We regret to complain that inox theatre at bilaspur 36 mall are forcefully compulsing the customers to buy combo along with movie tickets which the customers do not want to buy because combo are additional expenses for the customers and without combo they are not selling tickets and stating that it is our policy. kindly attend the complaint as soon as possible and take necessary actions or we will forward the complain to consumer forum because this is a harassment of consumers who do not want to buy combo with tickets.

Hi, last week I booked 5 tickets for veetla visesam movie using book my show. When I enter theater they stopped me for not taking ticket for a baby who is 3 yrs 5 months old. I believe the policy says above 3yrs which means 4yrs. I didn’t want to take ticket for the baby but requested refund. The manage didn’t honor refund or didn’t give the direction to get refund . Instead I had to get a ticket for the baby and put her on lap.

Very very dirty seats, no cleaning, garbage all over. Disgusting 3D glasses!!
Not the INOX standard that I know...

Hi I visited inox insignia recliner seating in C21 mall, Indore today and I bought the tickets at the counter. The ticket provider lady asked us if we want to add any food and drinks with the tickets and we agreed upon 2 drinks and 1 medium popcorn. When we entered the theatre we also ordered bunch of food like fries and loaded nachos.
Even after we ate the fries and nachos, our popcorn and drink didn’t arrive. Upon asking the server said he will have to check again because he never received our order. After the interval they brought us 1 medium popcorn and only 1 drink and said this is what we ordered. I did specifically told them about my conversation and showed them the amount that I paid no one listened then I called for that lady who booked the tickets and she came and was yelling at me that I didn’t charge you extra you for what you paid for. She never explained me at the counter but she claimed that she did, she was loud, rude and everyone started staring at me in the middle of the movie. This service sucks. I asked her to speak softly but she wouldn’t listen then I asked her to leave she smiled and left. Mean, awful and terrible customer service of inox that I have never experienced. First she didn’t put the right order, then I was disturbed four times and everyone kept asking about the issue when they came and atleast when that lady came she yelled and never got me my drink. If money was the issue for me why will I buy all the other food items and the most expensive tickets of recliner. She would have politely given me a small water bottle or a small drink and said sorry but she never even apologized and then even yelled at your customer. Oh my goodness, That’s horrible!!!

Why dont you allow to go outside during movie interval? And come back after interval in Reliance mall in Salem, Tamilnadu.

Almost 2 week not casted 777 Charlie in Hindi in vizag.
Again n again same complaint i cannot make.
Atleast one Hindi show can be casted by till now it's only in telgu, today also no show in Hindi.
Is Inox in south means telgu movie theater
If not kindly rectify it
Glad last complaint action was taken bt again started doing same thing after 3 month. Kindly rectify it doesn't suits for Inox image.

No hindi movie is running in inox??????

I have booked ticket at Inox GVK hyderabad, screen 1 for 3:45 pm on Tuesday 14th June, 2022 and during intermission i paid for veg grilled sandwich through Paytm wallet txn id [protected] and order Id[protected] and they said they will deliver the food item to my seat i.e, G5, screen 1 but they haven't showed up

No cleanliness, They won't clean the theatre after the previous show especially the smaller screen, all the leftovers will be lying there only.Photos will be attached.The service at the inside food counter is dead slow.. Interval time won't be sufficient to get popcorn despite lack of crowd & options are very poor.Obviously the costs are too high, they may be same as in city Inox but belagum is a small town where people won't opt for such high costs.Covid rules still ..?? That too in belagum..?? Seriously..?? Disgusting & full time waste.Ergonomics of the screen 2&3 is very poor..The layover of seats is too worst.

Hi
This is the first time ever that I had to write about INOX regarding any complaint.
This is regarding my last movie booking for Jurassic Park (Tickets attached).
Also, please note that I may be amongs the few who emailed you but, I'm not the only one who is unhappy with INOX for this movie.
Firstly, the movie play resolution was only 60% of the screen size making very uncomfortable for us to watch. It seemed like we are watching the movie in a cropped resolution.

Secondly, the movie was trimmed by 10 mins after the interval. This was also complained by a lot of people in my audi (Audi 8) as well to which the manager assured a refund.

And lastly, the picture wasn't looking like a 3D movie at all... It was the same with or without the 3D glasses. Trust me, I haven't seen such poor 3D quality before.

If you really care about your loyal customers, please look into this and take the necessary action.
Also, I'd like to be refunded fully/partially for this poor experience and waste of my time.

Regards

I brought home food with me, which they are not allowing me to take inside the hall. As per the clear guidelines of Supreme Court, there is no restriction on bringing any food and water in the hall.

Refused the entry by Inox Employer, Arjun

I had placed an order on f&b for a sum of 400rs but the money has debited twice which is 800 and I still didn't recieved the 400rs back and my mail id is [protected]@gmail.com

Sir/ madam I have booked 2 movie ticket of rs 224 rs in inox but it took 2 payment
Only one is successful i didn't get 1st payment refund

Respect authority,
Recently I went to a movie in S-mall Tumkur which have INOX cinemas. There was no availability of online payment in the ticket counter. This made me shock because the whole country is going through cashless and online transaction and why not it is available in the public place. Mainly they say they don’t accept UPI id and they say it’s not available. They justified me that only card or cash is allowed . I request you to take responsibility charge against INOX S-Mall TUMKURU.

There is no ac.. thinking how to complete the show... What about the amount we have given

In offline tickets window
The lady was forcing me to purchase Combo with regular tickets
Otherwise no tickets for me
I complained with Higher authority man Sandeep Bhati
But no solution from their side
Even he was saying we r doing the same with everyone
And u hv to purchase combo
Or pay online payment

Matter is not this that i should book online
But how they can force me for purchase combo